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Shanna Grafeld
Sr Principal Analyst
Gartner
Speaker Topics
- Culture and Change
- Adaptive Strategy and Execution
- Executive Influence
Speaker Bio
Shanna Grafeld is a Senior Principal Analyst in Gartner’s CIO & AI Leaders practice, specializing in leadership and sustainability. She advises global organizations on building high-performing teams that are psychologically safe, innovative, and accountable for results. Shanna’s expertise includes multigenerational and multicultural leadership, conflict resolution, and change management. She helps clients strategize and communicate their sustainability strategies, and leverage technology for sustainable growth.
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Sessions
Thursday, July 09, 2026 09:30 AM - 10:15 AM JST
Gartner Opening Keynote: AI After the Hype: Scaling Human Machine Value
Shanna Grafeld,
Sr Principal Analyst, Gartner
CIOs are in the hot seat: AI hype hasn’t hit the P&L, but executives have seen enough real wins to know value is there. What they want now is simple: a technology leader who can cut through the noise and tell them what works most of the time, and what doesn’t. This keynote gives CIOs license to stop naming specific initiatives that almost never pay off – and where to double-down. You’ll walk away with a tool to score your own portfolio, decide where to pivot, persist or pull the plug, instead of betting on hype.
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Friday, July 10, 2026 11:30 AM - 12:00 PM JST
Turning Behavioral Hot Spots Into Change Accelerators With GenAI
Shanna Grafeld,
Sr Principal Analyst, Gartner
Transformation stalls when CIOs overlook human barriers — cognitive dissonance, emotional triggers, delayed gratification and cognitive strain. GenAI is a force multiplier, empowering CIOs to predict resistance, personalize engagement and deliver quick wins that keep teams motivated. But if misapplied, AI can also deepen discomfort, trigger distrust or overwhelm employees. Learn how CIOs can harness GenAI to turn behavioral hot spots into catalysts for change while avoiding the pitfalls that can derail transformation.
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