Managing vendor relationships is a key priority for many infrastructure and operations leaders. This session will provide attendees with the opportunity to ask questions about getting the best out of your vendor relationships and how to address vendors that are failing to perform.

SaaS has become the primary delivery model for many applications, including critical systems such as CRM, HCM and ERP. SaaS buyers are often unsure which contract terms are negotiable. This interactive clinic will cover key SaaS terms and what to negotiate, including SLAs, exit planning, security and data provisions, hidden costs, and mitigating commercial risks.