Frequently asked questions

How do I register for the conference?

You can register online or call  +61 2 8520 3121.

What methods can I use to pay?

You may pay with a Gartner summit ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

What is the cost to attend?
 
Register early for the lowest prices:

Early-bird registration (expires 6 March 2020): $2,875 + GST

Standard registration: $3,350 + GST

Public-sector registration: $2,750 + GST

Gartner clients may contact their account managers for special pricing options or may use a Gartner summit ticket as a form of payment. 

Is there a bulk discount for large groups?
 
A Group Rate Discount is available, depending on group size. Learn more about the Group Rate Discount here.

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening event, breakfasts and lunches. Click here for details.

What are the conference hours?

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020 officially begins on Monday, 27 April at 7:30 a.m., and ends at 5:00 p.m. on Tuesday, 28 April.

Can I cancel my registration?

View the Gartner Conferences Terms & Conditions

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email apac.exhibit@gartner.com.

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email apac.exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner conferences will contact you.

How do I sign up for a Gartner one-on-one?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand for these appointments, each attendee may reserve up to two 30-minute one-on-ones with a Gartner expert. Preregistration for one-on-ones and small sessions are available through Gartner Conference Navigator, our online agenda-building tool, starting on the following dates:

• 16 March 2020: Alumni and accepted members of the Elite Program
• 30 March 2020: All registered attendees

Am I guaranteed the experts of my choice in my one-on-one meetings?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in up to two private 30-minute one-on-one meetings. Due to the high demand for particular experts, sign-up is on a first-come, first-served basis.

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops, and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool, starting on the following dates:

• 16 March 2020: Alumni and accepted members of the Elite Program
• 30 March 2020: All registered attendees

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas on which they can assist clients. Please check back on the conference website for the guide.

Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner IT Infrastructure, Operations & Cloud Strategies Conference Registration or contact the Gartner Conferences team at +61 2 8520 3132. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

Where is Gartner offering special hotel room rates?

As a conference attendee, you have exclusive access to special hotel room rates at the following hotels when you book through Gartner at Hilton Hotel Sydney.

Please note that room rates are subject to applicable taxes and resort fees per night.

Availability at the special hotel room rate is limited, and we encourage you to make your reservation as soon as possible. Discounted rates aren’t guaranteed after this date.

More information is available on the Venue Page. 

How do I make a hotel reservation?

For any queries about hotel bookings please contact Zachary at the Hilton Sydney on +61 2 9265 6046 or Zachary.Guest@Hilton.com.

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

What should I do as a first-time attendee?

• Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via the Gartner Conference Navigator mobile app).
• Make sure your profile is complete in order to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you.
  
• Be sure to register in advance for any roundtables, Gartner one-on-one meetings, workshops or Meetups you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  
• If you need a hand getting started, contact the Gartner Concierge Team for assistance. They can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner one-on-one meetings.
  
• Join us at the Exhibit Showcase during daily receptions so you can meet with technology leaders and find the solutions you need.
  

What is the Gartner app and do I need to download it?

The Gartner Conference Navigator mobile app (available on Android and iOS) makes it easy for you to navigate and build your personal agenda. Download it from your app store, sign in with your Gartner login details and you’ll be good to go. Don’t forget to opt-in to receive push notifications while with us to keep yourself informed of the latest conference updates.

Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone at the conference to better understand the benefits you’ll receive.

Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or ‘“closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.

Bookings open for these sessions for alumni on 28 October 2019, and for general attendees on 11 November 2019.  

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and while navigating the Exhibit Showcase. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers, as the conference rooms can get chilly.

Am I able to purchase a copy of the attendee list?

No, Gartner does not post or sell attendee lists. For more details please review the registration Terms & Conditions.

Please be advised that in the conference industry we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at ReportPhishing@gartner.com. 

For a list of fraudulent providers that have been reported to Gartner, please click here.