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Executive Story: A CEO and CIO’s Playbook: Digital at the core of Business Transformation
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
About the Session
Join the CEO and CIO of WaterNSW for a candid fireside chat on how they led a full organisational transformation and new corporate strategy using digital as the catalyst to respond to structural sector reform, rising competition, and heightened community expectations.At the centre of this transformation was a deliberate shift: from fragmented, reactive technology delivery to a disciplined, enterprise-wide digital strategy grounded in strong governance, modern architecture, and data-led decision-making.
Learn how a focus on governance, human-centric leadership, and “digital fundamentals” is now fuelling innovation, AI adoption, and new business models. Hear how they maintained high employee engagement and delivered major programs whilst materially reducing the enterprise cost base.
The session will conclude with a forward look at how WaterNSW is leveraging its new corporate strategic direction, innovation and AI at its core to unlock new business models, deepen customer value, and sustain long-term growth.