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Strategic Operating Model Transformation: Mapping the Multiyear ITOM Journey
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
About the Session
IT operating model (ITOM) transformation is a complex, multiyear journey. This session adopts a long-term perspective, guiding IT leaders on how to initiate and lead successful transformations. Attendees will review detailed ITOM transformation charts that map workstreams, phases and key activities, providing a practical roadmap for sustained organizational change.