Never before have we seen such a sudden surge in people seeking government assistance than since the COVID-19 pandemic began. While this demand raised significant challenges, it also provided great opportunities for innovative solutions. Join us as we hear from Charles McHardie, Deputy CEO Transformation Projects Group, Services Australia, as he shares how Services Australia responded to this unprecedented demand, and how they are looking ahead and taking lessons learned from the pandemic to revolutionize the way people interact with government. Through insights from Charles, we’ll explore how they are transforming for the future – delivering a whole of government, customer-centric platform that provides a single front door to government. Hear insights into how Services Australia is becoming a world leading customer-focused government organization, paving the way to make interacting with government more simple, helpful, respectful and transparent.