Never before have we seen such a sudden surge in people seeking government assistance than since the COVID-19 pandemic began. While this demand raised significant challenges, it also provided great opportunities for innovative solutions. Join us as we hear from Charles McHardie, Deputy CEO Transformation Projects Group, Services Australia, as he shares how Services Australia responded to this unprecedented demand, and how they are looking ahead and taking lessons learned from the pandemic to revolutionize the way people interact with government. Through insights from Charles, we’ll explore how they are transforming for the future – delivering a whole of government, customer-centric platform that provides a single front door to government. Hear insights into how Services Australia is becoming a world leading customer-focused government organization, paving the way to make interacting with government more simple, helpful, respectful and transparent.
Guest speaker
Charles McHardie
Deputy CEO of Transformation Projects Groups
Charles McHardie is the Deputy CEO of the Transformation Projects Groups for Services Australia.
He is responsible for major projects across Services Australia with core responsibility for significant investment in transformation programmes for Centrelink, Health, Aged Care, Veterans and myGov service offers to millions of Australians.
Prior to this role he was the Deputy Secretary, Transformation and Enabling Services for the Department of Veterans’ Affairs, responsible for the digital enabled and business led transformation of services delivered to Veterans’ and their families under Veteran Centric Reform. He also previously held the position of Acting Chief Information Officer and Chief Technology Officer at the Department of Human Services. In these positions he was responsible for the delivery of ICT supporting the department’s Centrelink, Medicare and Child Support programmes, as well as managing a large portfolio of ICT projects for social services and health programmes.
Charles is a highly experienced public service and military professional with more than thirty years of knowledge in managing complex operational and ICT environments.
Prior to joining the Australian Public Service, Charles enjoyed a long and distinguished career in the Royal Australian Navy, retiring in April 2015 after 30 years of service alternating between ICT, Intelligence positions and operational postings.
Charles was deployed three times to the Middle East in Australia’s contribution to Operations Enduring Freedom and Iraqi Freedom as well as operations in East Timor.
Charles was appointed as a Member of the Order of Australia (AM) in 2011 for services to Naval Warfare and awarded a commendation for distinguished service in 2014 for his Command of Combined Task Force 150, responsible for Coalition Maritime Counter Terrorism Operations based in Bahrain.
He holds a Master of Science (Information Technology) from the University of New South Wales, a Master of Systems Engineering from the University of New South Wales and a Master of Arts (Strategic Studies) from Deakin University.
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He is responsible for major projects across Services Australia with core responsibility for significant investment in transformation programmes for Centrelink, Health, Aged Care, Veterans and myGov service offers to millions of Australians.
Prior to this role he was the Deputy Secretary, Transformation and Enabling Services for the Department of Veterans’ Affairs, responsible for the digital enabled and business led transformation of services delivered to Veterans’ and their families under Veteran Centric Reform. He also previously held the position of Acting Chief Information Officer and Chief Technology Officer at the Department of Human Services. In these positions he was responsible for the delivery of ICT supporting the department’s Centrelink, Medicare and Child Support programmes, as well as managing a large portfolio of ICT projects for social services and health programmes.
Charles is a highly experienced public service and military professional with more than thirty years of knowledge in managing complex operational and ICT environments.
Prior to joining the Australian Public Service, Charles enjoyed a long and distinguished career in the Royal Australian Navy, retiring in April 2015 after 30 years of service alternating between ICT, Intelligence positions and operational postings.
Charles was deployed three times to the Middle East in Australia’s contribution to Operations Enduring Freedom and Iraqi Freedom as well as operations in East Timor.
Charles was appointed as a Member of the Order of Australia (AM) in 2011 for services to Naval Warfare and awarded a commendation for distinguished service in 2014 for his Command of Combined Task Force 150, responsible for Coalition Maritime Counter Terrorism Operations based in Bahrain.
He holds a Master of Science (Information Technology) from the University of New South Wales, a Master of Systems Engineering from the University of New South Wales and a Master of Arts (Strategic Studies) from Deakin University.
Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT
(Sunday, 24 October, 2021 / 09:00 PM - 09:30 PM EDT)