Elevate Your GCC/GIC into a Global Engine of Innovation

Global Capability Centers (GCCs) and Global In-house/Insourced Centers (GICs) are rapidly evolving from cost-efficiency hubs into strategic drivers of innovation and business growth. As they take on increasingly critical roles, leaders face challenges such as aligning innovation initiatives with business objectives, accelerating the adoption of emerging technologies like AI and Generative AI, and building agile, future-ready teams.

Connect with GCC/GIC experts and peers

2026 Key Sessions for GCC/GIC

This year's program will explore how leading GCCs/GICs are mastering AI-native operating models, fostering a culture of innovation, and unlocking multi-dimensional business value. Gain practical insights, proven strategies, and real-world examples to help transform your center into a catalyst for enterprise growth and competitive advantage. Key sessions include:

  • 5 Moves to Turn Your Global Capability Center Into the Enterprise AI Control Plane
  • How CIOs Transform Shared Services From Cost Center to Profit Center
  • Global Capability Centers Roundtable: Design AI-Native Operating Models for Autonomous Outcomes
  • Ask the Analyst: Supporting your GIC becoming more than a cost arbitrage offering
  • Demystifying the AI Agent Ecosystem: A Strategic Playbook for CIOs
  • From Proving to Owning Value: How CIOs Transfer Technology Value to the Business P&L
  • Decision Intelligence: Getting Value From AI Agents and Multiagent Systems
  • Agents Aren’t Apps: Rethinking How IT Works for the AI Era
  • Practical AI Governance: Preparing for Enforcement of the AI Act and the Wave of Global AI Regulations
  • Agentic AI Governance: Stop, Start, Continue
  • The Human-AI Workforce Journey: 5 Steps to Accelerate AI Readiness
  • Strategic Operating Model Transformation: Mapping the Multiyear ITOM Journey

View Agenda

*Agenda as of June 2026

Industry Networking

Connect with GCC/GIC industry peers - across organizational size and specialty - through a variety of networking gatherings. 

Join large-group keynotes setting the stage for emerging technology and trends, and sessions featuring Gartner GIC/GCC experts and external thought leaders. Discuss topics impacting your industry in smaller-setting roundtables and workshops. You have a variety of ways to discover new insights, engage and validate your strategy, and walk away ready to make smarter, faster decisions.

Industry Interactive Sessions

Engage with a small group of industry peers - facilitated by a Gartner analyst - covering specific topics and issues most relevant to GCC/GIC.*

Conference Networking Activities

Take advantage of curated, relaxed environments to connect - from CIO-exclusive lunches to informal breaks and evening receptions.

Throughout the conference, choose from multiple opportunities to meet peers and build lasting connections.

Connect 1-1 with Industry Peers

Start connecting before the conference and plan your onsite schedule to grow your professional network. Download the Conference Navigator app and opt in to Attendee Networking. Search for peers by role, organization size, industry sector, and region.

*Pre-registration is required. These sessions are not available to vendors; space is limited.

Conference Highlights

Get fresh perspectives and collaborate with industry leaders and experts as you access exclusive Gartner research, solve shared challenges, and engage in unique experiences.

  • Join the Gartner CIO Circle Program—designed for Chief Information Officers, offering exclusive sessions tailored to your priorities to explore new strategies, share ideas, and grow your peer community.

  • Discover critical insights for the year ahead in Gartner Signature Series sessions, including Top Strategic Technology Trends, Top Strategic Predictions, and the CIO and Technology Executive Agenda.

  • Participate in industry roundtables to connect with peers from leading organizations, inspired by the latest research and hosted by a Gartner analyst.

  • Attend industry-specific sessions tailored specifically to GCC/GIC.

  • Meet one-on-one with a Gartner analyst to address your key initiatives and challenges with actionable outcomes.

  • Engage in peer networking events for natural conversations during meals, receptions, and a special event —reserved exclusively for this conference.

  • Access the IT Xpo to connect with leading technology providers and explore cost-effective solutions.

“An excellent lineup of sessions covering diverse and highly relevant topics. The Signature Series and keynotes were exceptional, and the AI and cybersecurity sessions delivered great value and practical insights.”

Pankaj Ingale

India Head of Engineering & IT, Ford