Frequently asked questions

How do I register for the conference?

Please visit Gartner IT Symposium/Xpo Registration or contact the Gartner Conferences team at +1 866 405 2511. You can also access a list of our global numbers here.

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

How do I make a hotel reservation?

Grand Hyatt

The Gartner Reservation site for the Grand Hyatt Goa is open until 5:00 p.m. IST on 25 October 2019. To make your reservation, simply sign into your registration profile and select “Book Hotel.” If you haven’t completed your profile, you may be asked to answer a few brief questions before you can make your reservation.

Goa Marriott Resort

The Gartner hotel reservation site is currently unable to accept new reservation for the Goa Marriott Resort and spa. To reserve a room, or change/cancel an existing reservation, please contact the hotel directly starting at 9:00 a.m. IST on October,14 2019 and reference the “Gartner IT Symposium/Xpo”

Goa Marriott Resort and Spa: +91.832.246.3333

Email: Shailendra.chouhan@marriott.com or Diana.Fernandes@marriott.com

 

Will a minimum night stay be required?

Reservations made at Grand Hyatt Goa and Marriott Resort & Spa Goa will require a 3-night minimum stay.

How do I change or cancel my hotel reservation?

Grand Hyatt - Should you need to change or cancel your hotel reservation prior to the housing deadline you can do so by logging into your registration profile or by emailing Gartner Conferences Team. If you need to change or cancel your hotel reservation after the cutoff date, you will need to contact the hotel directly.

Marriott Resort & Spa - To reserve a room, or change/cancel an existing reservation, please contact the hotel directly starting at 9:00 a.m. IST on October,14 2019 and reference the “Gartner IT Symposium/Xpo”

Goa Marriott Resort and Spa: +91.832.246.3333

Email: Shailendra.chouhan@marriott.com or Diana.Fernandes@marriott.com

What is the hotel cancellation policy?

From the time of booking, you have 3 business days to cancel your reservation without incurring a cancellation fee. Cancellations made outside of this window and prior to the hotel’s individual cut off dates will be charged a non-refundable cancellation fee equal to a one-night stay. After 5:00 p.m. IST on the individual hotels cut off dates given below, the hotel will charge a non-refundable deposit of the full minimum night stay. The rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your non-refundable deposit or cancellation fee, including applicable taxes and fees.

Grand Hyatt Goa Cancellation Policy

After 5pm IST on Friday, October 25, the hotel will charge the cost of the full reservation, including 28% hotel tax, to the credit card provided at the time of booking. Reservation cancellations or partial reductions of stay made after 5pm IST on Friday, October 25 are non-refundable. Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

Goa Marriott Resort Cancellation Policy

After 5pm IST on Thursday, October 10, the hotel will charge the cost of the full reservation, including 28% hotel tax, to the credit card provided at the time of booking. Reservation cancellations or partial reductions of stay made after 5pm IST on Friday, October 25 are non-refundable. Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at 1.866.405.2511 to verify the third party provider prior to responding.

 

Who do I contact if I have additional questions?

For additional assistance, please reference our Hotel Booking Guide or contact Gartner Conferences Team at 000.800.050.1058 (click here for a list of our global numbers).

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner conferences will contact you.

How do I sign up for a Gartner one-on-one?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand for these appointments, each attendee may reserve one 30-minute one-on-one with a Gartner expert. Preregistration for one-on-ones and small sessions are available through Gartner Conferences Navigator, our online agenda-building tool on the following dates:

  • September 16, 2019: Accepted members of the Majestic Program & CMO Circle
  • September 30, 2019: Alumni and accepted members of the Elite Program
  • October 14, 2019: All registered attendees 

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with one Gartner expert in a private 30-minute one-on-one meeting. Due to the high demand for particular experts, sign up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops, and meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand and limited availability (up to 12 marketers per session), we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conferences Navigator, our online agenda-building tool on the following dates:

 

  • September 16, 2019: Accepted members of the Majestic Program & CMO Circle
  • September 30, 2019: Alumni and accepted members of the Elite Program
  • October 14, 2019: All registered attendees 

 

Is there a list of Gartner experts who will be available at the event?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing analysts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the event.

How do I register for the conference?

Please visit Gartner IT Symposium/Xpo Registration or contact the Gartner Conferences team at 1.866.405.2511. You can also access a list of our global numbers here.

 

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

 

How do I make a hotel reservation?

The Gartner hotel reservation site is closed. To inquire about hotel availability, or change/cancel an existing reservation, please contact the hotels directly starting at 9:00 a.m. IST on 29 October, 2019 and reference “Gartner IT Symposium/Xpo™.”

Grand Hyatt

Reservations: +91 832.711.1011

Email ID: akshay.gujar@hyatt.com

Marriott Resort & Spa

Reservations: +91.832.246.3333

Email: Shailendra.chouhan@marriott.com or Diana.Fernandes@marriott.com

Will a minimum night stay be required?

Reservations made at Grand Hyatt Goa and Marriott Resort & Spa Goa will require a 3-night minimum stay.

How do I change or cancel my hotel reservation?

If you need to change or cancel your hotel reservation prior to 5:00 p.m. IST on 25 October, 2019, simply sign into your registration profile and select “Edit Reservation” or email the Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly starting at 9:00 a.m. IST on 29 October, 2019.

What is the hotel cancellation policy?

From the time of booking, you have 3 business days to cancel your reservation without incurring a cancellation fee. Cancellations made outside of this window and prior to the hotel’s individual cut off dates will be charged a non-refundable cancellation fee equal to a one-night stay. After 5:00 p.m. IST on the individual hotels cut off dates given below, the hotel will charge a non-refundable deposit of the full length of stay. The rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your non-refundable deposit or cancellation fee, including applicable taxes and fees.

 

Grand Hyatt Goa Cancellation Policy

After 5pm IST on Friday, October 25, the hotel will charge the cost of the full reservation, including 28% hotel tax, to the credit card provided at the time of booking. Reservation cancellations or partial reductions of stay made after 5pm IST on Friday, October 25 are non-refundable. Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

 

Goa Marriott Resort Cancellation Policy

After 5pm IST on Thursday, October 10, the hotel will charge the cost of the full reservation, including 28% hotel tax, to the credit card provided at the time of booking. Reservation cancellations or partial reductions of stay made after 5pm IST on Friday, October 25 are non-refundable. Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at 1.866.405.2511 to verify the third party provider prior to responding.

 

Who do I contact if I have additional questions?

For additional assistance, please reference our Hotel Booking Guide or contact Gartner Conferences Team at 000.800.050.1058 (click here for a list of our global numbers).

When will I have access to documentation?

Registered attendees will be informed via email as event documentation becomes available on Gartner Conferences Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there returning attendee benefits?          

Yes, all returning attendees have access to exclusive benefits*.

Alumni benefits bump you to the head of the line for important conference features:

 

  • Priority access on September 30, 2019, at 10:00am, IST for Gartner one-on-ones, workshops, roundtables, meetups and other sessions that require preregistration through Conferences Navigator
  • Alumni discount of INR 14,000
  • An exclusive book signing with a keynote speaker

 

*Benefits apply to returning attendees for Gartner IT Symposium/Xpo™ 2019 only. Alumni benefits may vary for other Gartner Conferences.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conferences Navigator on your desktop or via our mobile app.
  • Make sure your profile is complete in order to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best-fit for you.
  • Be sure to register in advance for any roundtables, Gartner One-on-One Meetings or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the event to help you expand your network.
  • Join us on the Exhibit Showcase during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.

 

What is the Gartner Conferences app and do I need to download it?

Gartner Conferences Navigator is our mobile app (available on Android and iOs) that makes it easy for you to navigate and build your personal agenda. Download from your app store, sign in with your log in details and you’ll be good to go. Don’t forget to opt-in to receive push notifications while with us to keep informed of the latest event updates.

 

 Is my attendance limited if I am not currently a Gartner Research client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all event activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.

 

Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign-up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as ‘full’ or ‘closed’, there is still a possibility you can attend. Once at the event, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first come, first served basis.

 

Bookings open for these sessions for alumni on September 30, 2019 and for the general public on October 14, 2019.  

 

What Should I Wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the event space, from session to session and navigating the Exhibit Showcase. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.