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The Rise of the AI Customer: What CIOs Need to Know
Wednesday, 18 November, 2026 / 02:45 PM - 03:15 PM IST
About the Session
Your customers are changing faster than your CX technology stack. AI is reshaping how and where they access information, make decisions and solve problems. CIOs must plan for a future where customers interact outside company-owned channels, and when they do engage, they may be armed with AI agents of their own. This session offers a look at CX transformation from the customer’s perspective — where it stands today, where it’s headed next and what those shifts mean for CX strategy in the AI era.