While we build the 2022 agenda, explore last year’s tracks built upon our latest research that addressed the challenges most critical to CIOs. These key topics kickstarted conversations around the priorities and initiatives of CIOs so attendees could tackle what was most important to them.
2021 track highlights
Track A: Leveraging Digital Ecosystems
This track provides the expertise to help you leverage technologies and partnerships and adapt business and operating models to develop future sustainable revenue.
Track B: Delivering the Future of Work
CIOs can lead by working with all CxOs to adopt new forms of team structures and leverage advanced technology to radically change how work is done.
Track C: Leading the Customer Experience Strategy
CIOs can partner with key CxOs to develop customer experience (CX) strategies leveraging advanced technology to establish persistent and rich relationships with customers and partners.
Track D: Evolving the Role of the IT Organization
Accelerated and expanded digitalization requires CIOs to evolve the role of the IT organization to support expanding technology abilities of the non-IT workforce and further integrate business-IT team workflows to deliver business value.
Track E: Architecting Composable Business
The need to achieve greater business resilience and agility is driving CxOs to architect their enterprise as a composable business. CIOs must lead in this effort and establish digital business platforms to enable composability and achieve digital business ambitions.
Track F: Funding Digitalization
CIOs need to work with CFOs and all CxOs to safeguard the right accountability and develop new ways of making financial decisions.
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Agenda / Track
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Monday, 15 March, 2021 / 11:45 AM - 12:15 PM CET
(06:45 AM - 07:15 AM EDT)
How to Accelerate in Uncertain Times
Dave Aron, Distinguished VP Analyst, Gartner
Digital acceleration in uncertain times requires the ability to adapt at speed and scale. ‘Agile’ methodologies and becoming ‘resilient’ do not quite cut it. Antifragility pervades the whole enterprise, and focuses on not just surviving, but becoming more successful in volatile times. In this session, we will discuss mechanisms to be more antifragile.
Monday, 15 March, 2021 / 12:30 PM - 01:00 PM CET
(07:30 AM - 08:00 AM EDT)
CEO Concerns 2021: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Our brand new global CEO and senior business executive survey reveals key focal points for 2021. We will help CIOs look forward through the eyes of CEOs in the aftermath of a tumultuous crisis year. This session will help CIOs think how best to tune and adapt the technology-related capabilities of their organizations for the hoped-for recovery ahead.
Monday, 15 March, 2021 / 12:30 PM - 01:00 PM CET
(07:30 AM - 08:00 AM EDT)
Ask the Expert: How to Accelerate in Uncertain Times
Dave Aron, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper into how to accelerate in uncertain times.
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
CIO Story Panel: CIO as CxO — Digital Business Acceleration
Lucette Darrigade, Sr Executive Partner, Gartner
Mariola Lobato Martin, Executive Partner, Gartner
Kirill Menshov, Senior Vice President for IT, Rostelecom
Stuart Warner, Head of Technology, Fidelity International
Michael Voegele, Chief Technology Officer, Philip Morris International
Eliza Millet, Vice President, IT Strategy & Transformation, Philip Morris International
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO.
Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
Roundtable: Seizing Our Opportunities for Digital Business Acceleration
Stephanie Pech, Sr Executive Partner, Gartner
Eduardo Mastranza, Executive Partner, Gartner
Thomas Schellenberg, VP, Executive Partner, Gartner
Jean Wallemacq, Sr Executive Partner, Gartner
According to Gartner’s Predictions: By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. Also by 2025, customers will be the first humans to touch more than 20% of all products and produce. Join us to discuss if Covid-19 created the perfect storm to accelerate digital business transformation?
Monday, 15 March, 2021 / 01:45 PM - 02:15 PM CET
(08:45 AM - 09:15 AM EDT)
Driving Business Innovation Ecosystems: The Best Kept Competitive Differentiation Secret
Michelle Bazargan, Sr Director Analyst, Gartner
Creating continuous long-term customer value through business innovation will ensure your organization not only survives but thrives in an unknown global market. Innovation is not siloed or a pure technology play, it must be aligned with customer and market dynamics and patterns, and include ways to reinvent your business by tapping into a global diverse source for talents across the world.
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Roundtable: Seizing Our Opportunities for Digital Business Acceleration (Repeat)
Eduardo Mastranza, Executive Partner, Gartner
Stephanie Pech, Sr Executive Partner, Gartner
Jean Wallemacq, Sr Executive Partner, Gartner
Thomas Schellenberg, VP, Executive Partner, Gartner
According to Gartner’s Predictions: By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. By 2025, customers will be the first humans to touch more than 20% of all products and produce. Join us to discuss if COVID-19 created the perfect storm to accelerate digital business transformation? (Repeat)
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Workshop: Accelerating Your Digital Journey
Christopher Mixter, VP, Advisory, Gartner
Giorgio Santini, Executive Partner, Gartner
This workshop helps CIOs better craft and communicate their digital business strategies. We'll start by ensuring that you have the right digital ambition/scope and metrics. We'll review the components that are often part of a comprehensive digital journey. You'll have a chance to learn from and work with Gartner experts during the session.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Monday, 15 March, 2021 / 11:45 AM - 12:15 PM CET
(06:45 AM - 07:15 AM EDT)
Reconfigure and Build Resilience and Antifragility in Your Workforce Model of the Future
Rob O'Donohue, Sr Director Analyst, Gartner
The pandemic has accelerated digital transformation. As businesses stabilize, recover and renew for growth, CIOs should seize the opportunity to reshape the future of work and reconfigure their workforce model to overcome brittleness, improve resilience, add antifragility, and achieve optimal performance.
Monday, 15 March, 2021 / 12:30 PM - 01:00 PM CET
(07:30 AM - 08:00 AM EDT)
Ask the Expert: How to Reconfigure, Build Resilience and Antifragility in Your Workforce Model of the Future
Rob O'Donohue, Sr Director Analyst, Gartner
Join Gartner Experts to address your top questions on how to reconfigure your workforce model to improve resilience and achieve optimal performance. This Ask the Expert session will answer questions such as:
● What are the challenges CIOs face when considering composing a more blended workforce?
● How Talent Sharing works and the challenges with it?
● What are the challenges CIOs face when creating fusion teams?
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
CIO Story Panel: CIO as CxO — Digital Business Acceleration
Lucette Darrigade, Sr Executive Partner, Gartner
Mariola Lobato Martin, Executive Partner, Gartner
Kirill Menshov, Senior Vice President for IT, Rostelecom
Stuart Warner, Head of Technology, Fidelity International
Michael Voegele, Chief Technology Officer, Philip Morris International
Eliza Millet, Vice President, IT Strategy & Transformation, Philip Morris International
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO.
Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
Roundtable: How Do We Deal With Diversity, Inclusion, Emotional Stress, Employee Well-Being Post-COVID-19?
Rajashree Maheshwary, Executive Partner, Gartner
Nicola Mckenna, Executive Partner, Gartner
Bruno Hartemann, VP, Executive Partner, Gartner
According to the World Health Organization “pre-pandemic mental health costs the global economy $1 Trillion USD” and costs will likely grow in a post-pandemic World. In today’s digital working environment new challenges are emerging for leaders to protect their teams and nurture people. Join this roundtable to share with peers, learn and connect with other industry leaders.
Monday, 15 March, 2021 / 01:45 PM - 02:15 PM CET
(08:45 AM - 09:15 AM EDT)
The Future of Leadership for CIOs in the Hybrid Digital Workplace
Matt Hancocks, Sr Director Analyst, Gartner
Contemporary leadership research is pointing towards the relational dimension of leadership as being core to successfully navigating modern organizations. For CIOs operating in environments where technology and digital transformation program responsibilities are distributed, the focus on relationships and relationship building is key. This presentation outlines what leaders can do to address their leadership capabilities in the relational space.
Monday, 15 March, 2021 / 02:30 PM - 03:00 PM CET
(09:30 AM - 10:00 AM EDT)
The Unbounded Workforce: Decode the Future of Business
Scott Engler, VP, Advisory, Gartner
COVID has simultaneously upended business models and changed the talent playing field putting unprecedented pressure on technology leaders. CIOs need to understand how to plan for dynamic business model change, sense and seize evolving talent realities for competitive advantage, and plan for a more agile, skill-focused world post-COVID.
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Roundtable: How Do We Deal With Diversity, Inclusion, Emotional Stress, Employee Well-Being Post-COVID-19? (Repeat)
Rajashree Maheshwary, Executive Partner, Gartner
Nicola Mckenna, Executive Partner, Gartner
Bruno Hartemann, VP, Executive Partner, Gartner
According to the World Health Organization “pre-pandemic mental health costs the global economy $1 Trillion USD” and costs will likely grow in a post-pandemic world. In today’s digital working environment, new challenges are emerging for leaders to protect their teams and nurture people. Join this roundtable to share with peers, learn and connect with other industry leaders. (Repeat)
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Workshop: Building a Transformation-Ready Workforce
Kirsten Barnum Sandoval, Sr Director, Advisory, Gartner
David Redpath, Sr Executive Partner, Gartner
Digital business has accelerated, and CIOs must prepare their IT workforce to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the competencies most important to driving digital transformation, and help you identify diverse learning experiences to attract, develop and retain digitally dexterous talent, enabling you to build and communicate a strategy to drive digital dexterity through experiential learning.
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Women CIO Roundtable: Making Creativity Part of Business as Usual
Cristina Magdalena, Executive Partner, Gartner
Katja Sjölander, Executive Partner, Gartner
"We want to innovate but everyone is too busy with their day job." If this sounds familiar to you, join this session to learn the practical approaches your peers are using to encourage innovation and experimentation within their teams and organizations. Discussion will focus in particular on the day-to-day behaviors that make creativity and innovation a habit rather than an exception. All attendees are welcome to engage in this open dialogue.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Monday, 15 March, 2021 / 11:45 AM - 12:15 PM CET
(06:45 AM - 07:15 AM EDT)
How CIOs Can Drive a Culture of Customer Centricity
Michael Chiu, Sr Director Analyst, Gartner
Customer experience (CX) is among the top-5 priorities for executives including the CIO. But how can you as a CIO contribute to CX by driving a customer-centric culture? This session describes how to do that by using culture "hacks" which can be completed in less than 48 hours. Such hacks are small adjustments to your culture which garner big results.
Monday, 15 March, 2021 / 12:30 PM - 01:00 PM CET
(07:30 AM - 08:00 AM EDT)
Ask the Expert: How CIOs Can Drive a Culture of Customer Centricity
Ed Thompson, Distinguished VP Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can contribute to the customer experience (CX) and drive a customer-centric culture in their organization. For instance, who typically has responsibility for these culture “hacks” and shifting the culture to becoming more customer-centric? Is there a suitable "starter" culture hack that is good for organizations to begin with? How do I know if my organization’s culture is customer-centric or not?
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
CIO Story Panel: CIO as CxO — Digital Business Acceleration
Lucette Darrigade, Sr Executive Partner, Gartner
Mariola Lobato Martin, Executive Partner, Gartner
Kirill Menshov, Senior Vice President for IT, Rostelecom
Stuart Warner, Head of Technology, Fidelity International
Michael Voegele, Chief Technology Officer, Philip Morris International
Eliza Millet, Vice President, IT Strategy & Transformation, Philip Morris International
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO.
Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Monday, 15 March, 2021 / 12:30 PM - 01:15 PM CET
(07:30 AM - 08:15 AM EDT)
Roundtable: Next Generation CX Strategies Are "Profit Second," How to Deal With Them?
Melanie Juul Schroder, Sr Executive Partner, Gartner
Marcus Judge, Executive Partner, Gartner
Gro Jeanette Iversen, Executive Partner, Gartner
According to Gartner’s Research “The Future of Business: Profit Second,” the most successful businesses will put profit second in their mission, strategies and operating models. In this context, the notion of focus is shifting from products and services to a societal customer experience. Join this roundtable to share with peers, learn and connect.
Monday, 15 March, 2021 / 01:45 PM - 02:15 PM CET
(08:45 AM - 09:15 AM EDT)
The Future State of Value-Driven Consumer Goods
Michelle Duerst, VP Analyst, Gartner
Ellen Eichhorn, Sr Director Analyst, Gartner
Consumer Goods (CG) and Retailers are both collaborating and competing in "The New Normal", brought on by the pandemic. While frenemies in the past, the focus on consumer is heightened with trends such as unified commerce, customer engagement, and personalized products. This session will explore real world examples of trends and technologies that will impact long-term growth and IT strategy initiatives.
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Roundtable: Next Generation CX Strategies Are "Profit Second," How to Deal With Them? (Repeat)
Marcus Judge, Executive Partner, Gartner
Melanie Juul Schroder, Sr Executive Partner, Gartner
Gro Jeanette Iversen, Executive Partner, Gartner
According to Gartner’s Research “The Future of Business: Profit Second,” the most successful businesses will put profit second in their mission, strategies and operating models. In this context, the notion of focus is shifting from products and services to a societal customer experience. Join this roundtable to share with peers, learn and connect. (Repeat)
Monday, 15 March, 2021 / 02:30 PM - 03:15 PM CET
(09:30 AM - 10:15 AM EDT)
Workshop: Designing Better Customer Experiences
Bruce Robertson, Distinguished VP, Advisory, Gartner
Belle Morton, Executive Partner, Gartner
A customer experience can be disaggregated into several dimensions, each one representing a spectrum. Examples include an experience being predictable vs. surprising, effortless vs. challenging, and others. This workshop will teach you how to use these dimensions to evaluate your existing and ideal CX, and how to close the gap between the two.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Tuesday, 16 March, 2021 / 10:15 AM - 10:45 AM CET
(05:15 AM - 05:45 AM EDT)
Women CIO Peer Conversation: Authentic Leadership – Cultivating Influence and Adaptability
Gro Jeanette Iversen, Executive Partner, Gartner
Melanie Juul Schroder, Sr Executive Partner, Gartner
The fast pace of change in the world itself requires flexibility and adaptability of leadership styles and approaches in an ever-changing landscape. Join this group of peers to unmask the strategies on how to “show up” when connecting with your team, peers and Csuite. All attendees are welcome to engage in this open dialogue. All attendees are welcome to engage in this open dialogue.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 12:00 PM - 12:30 PM CET
(07:00 AM - 07:30 AM EDT)
Embrace the Potential of Business-Led IT — The Secret Weapon of the CIO
Darren Topham, Sr Director Analyst, Gartner
There is a huge rise in the technical capability and I&T talent outside of formal IT departments. Untamed and untapped, this can lead to a surge in uncontrolled technical sprawl. But the CIOs who are able to provide leadership, direction and structure for this growing talent pool can use it to enhance organizational engagement, reduce risk and increase enterprise value from this underutilized secret weapon.
Tuesday, 16 March, 2021 / 12:45 PM - 01:15 PM CET
(07:45 AM - 08:15 AM EDT)
Ask the Expert: Embrace the Potential of Business-Led IT – The Secret Weapon of the CIO
Darren Topham, Sr Director Analyst, Gartner
Bring your questions to interact with Gartner experts and dive deeper on how CIOs can embrace business-let IT.
Tuesday, 16 March, 2021 / 12:45 PM - 01:15 PM CET
(07:45 AM - 08:15 AM EDT)
How Should CIOs Act When Their Teams Can’t Take It Anymore – Strategies to Understand Team Fatigue and Combat It
Andrew Karr, Sr Principal, Advisory, Gartner
After a massively stressful 2020, 2021 is likely to be equally stressful with major challenges to accelerate digital business while increasing agility and resiliency. How can we continue to advance given our teams are exhausted in so many ways? CIOs can join this session to learn best practices to understand how change results in fatigue, determine how to steward change so teams can absorb more change and apply this knowledge to design successful change management.
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
Roundtable: Digital Career, Where Do You and Your Team Fit?
Gro Jeanette Iversen, Executive Partner, Gartner
Fabrizio Magnani, Sr Executive Partner, Gartner
Anne Romagnoli, VP, Team Manager, Gartner
According to Gartner’s Predictions, demand growth for specialist skills in digital transformation will increase labor rates by 50% through 2022. In a digital first organization, skills required to sustain enterprise digital strategies are continuously evolving. As this change is happening so quickly how do we shape new careers patterns in a world where digital capabilities are everywhere? Join this roundtable to share with peers, learn and connect.
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
CIO Story Panel : CIO as Leader of New Digital Foundations
Melanie Juul Schroder, Sr Executive Partner, Gartner
Rajashree Maheshwary, Executive Partner, Gartner
Leyla Delic, Chief Information Officer & Digital Officer, Coca Cola ( Içecek)
Enrique Solbes, CEO, Sabadell Information Systems
Nick Lilley, Director of Information Technology, Avon and Somerset Police
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO. Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Tuesday, 16 March, 2021 / 01:45 PM - 03:30 PM CET
(08:45 AM - 10:30 AM EDT)
Research Discussion: Balancing Autonomy With Control: The New Information and Technology Charter for the Enterprise
Alicia Mullery, Sr Director, Advisory, Gartner
Jaime Capella, Distinguished VP, Advisory, Gartner
As organizations accelerate and expand digital business initiatives, CxOs must take accountability for technology leadership of their domains and share responsibility for information and technology strategy and management across the enterprise. Yet, many CIOs are concerned about the risks of poor data and technology decisions. Learn how leading CIOs have adapted their governance approaches to balance autonomy with control.
Tuesday, 16 March, 2021 / 02:00 PM - 02:30 PM CET
(09:00 AM - 09:30 AM EDT)
Accelerate Upskilling to Accelerate Digital Business
Graham Waller, Distinguished VP Analyst, Gartner
CIOs know that they need to significantly increase the volume and velocity of upskilling to deliver needed changes (i.e., digital acceleration, agile ways of working and IT modernization) but are unsure how. This session, based on Gartner’s agile learning manifesto, guides the leaders on how to increase the effectiveness of learning programs to futureproof employees and deliver business outcomes.
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Workshop: Plan Your Product Management Role Migration
Patrik Ekström, VP, Executive Partner, Gartner
Kristin Mettraux, VP, Advisory, Gartner
As CIOs look to scale a product management approach, it’s important to determine what new roles are needed and how you will staff them. This includes leadership roles like product managers as well as more technical roles you may need for some product teams. Join this workshop to build your roles map and plan how legacy and existing roles may migrate to new roles needed for product management.
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Roundtable: Digital Career, Where Do You and Your Team Fit? (Repeat)
Gro Jeanette Iversen, Executive Partner, Gartner
Fabrizio Magnani, Sr Executive Partner, Gartner
Anne Romagnoli, VP, Team Manager, Gartner
According to Gartner’s Predictions, demand growth for specialist skills in digital transformation will increase labor rates by 50% through 2022. In a digital first organization, skills required to sustain enterprise digital strategies are continuously evolving. As this change is happening so quickly, how do we shape new careers patterns in a world where digital capabilities are everywhere? Join this roundtable to share with peers, learn and connect. (Repeat)
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 12:00 PM - 12:30 PM CET
(07:00 AM - 07:30 AM EDT)
Strategic Architecture Roadmap for Composable Enterprise
Yefim Natis, Distinguished VP Analyst, Gartner
In this session, we will look at the fundamentals of the composable enterprise: what are the technology precursors, architecture that can put you on the road to the composable future, and what you as CIO should know to ensure you can successfully lead teams to that composable future.
Tuesday, 16 March, 2021 / 12:45 PM - 01:15 PM CET
(07:45 AM - 08:15 AM EDT)
Ask the Expert: Strategic Architecture Roadmap to Composable Enterprise
Yefim Natis, Distinguished VP Analyst, Gartner
The architecture of composable enterprise modifies the way that applications are designed, adopted and used. Organizations can start small and increase their composable practices as they learn to balance the benefits and the costs of transition. Bring your questions This session will answer questions such as: What are the best practices to initiate the transition to composable enterprise? What are the challenges CIOs should anticipate in the early stages of composable enterprise? What are the benefits CIOs should expect in the of adoption of the composable enterprise?
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
CIO Story Panel : CIO as Leader of New Digital Foundations
Melanie Juul Schroder, Sr Executive Partner, Gartner
Rajashree Maheshwary, Executive Partner, Gartner
Leyla Delic, Chief Information Officer & Digital Officer, Coca Cola ( Içecek)
Enrique Solbes, CEO, Sabadell Information Systems
Nick Lilley, Director of Information Technology, Avon and Somerset Police
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO. Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
Roundtable: How Do We Redesign Enterprise Capabilities for Scaling Digital?
Alessia Marra, Sr Executive Partner, Gartner
David Redpath, Sr Executive Partner, Gartner
By 2024, organizations that have adopted a composable approach to application architecture will implement new features by at least 80% faster than the competition. Volatility is pervasive while the majority of boards wanting to accelerate digital initiatives. Join this roundtable to discuss with peers how we could accelerate and scale in building enterprise capabilities required for digital.
Tuesday, 16 March, 2021 / 02:00 PM - 02:30 PM CET
(09:00 AM - 09:30 AM EDT)
Enable Digital Platforms to Unleash the Potential of Digital Ecosystems
Daniel Sun, VP Analyst, Gartner
Digital ecosystems represent one of the most important (business) innovation initiatives for companies. This session explains: 1) What are CIOs’ primary role and priorities in enabling the organization to execute this extremely important innovation initiatives — digital ecosystems? 2) What key actions should they take in order to make a success?
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Roundtable: How Do We Redesign Enterprise Capabilities for Scaling Digital? (Repeat)
David Redpath, Sr Executive Partner, Gartner
Alessia Marra, Sr Executive Partner, Gartner
By 2024, organizations that have adopted a composable approach to application architecture will implement new features by at least 80% faster than the competition. Volatility is pervasive while the majority of boards wanting to accelerate digital initiatives. Join this roundtable to discuss with peers how we could accelerate and scale in building enterprise capabilities required for digital. (Repeat)
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Workshop: Evaluating Cutting-Edge Technologies to Support Digital Acceleration
Rob Rizzo, VP, Advisory, Gartner
Marcus Judge, Executive Partner, Gartner
Organizations must manage scarce resources and conserve executive influence for the projects that matter the most. Leaders can use the steps from this workshop to brainstorm how cutting edge technologies – such as AI - can support their organization, then narrow their choices to those that matter the most.
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.
Monday, 15 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Gartner Opening Keynote: How to Digitally Accelerate When You’re So Freaking Tired
Mary Mesaglio, Distinguished VP Analyst, Gartner
As 2020 drew to a close, there was wistful thinking that by January 2021, all would be well. But for the first half of 2021, things are set to look a lot like 2020. Meanwhile, CIOs are being asked to accelerate digital efforts. How can you do that when your team is feeling fatigue? This session covers how to increase resilience and overcome fatigue to digitally accelerate in 2021.
Tuesday, 16 March, 2021 / 11:00 AM - 11:30 AM CET
(06:00 AM - 06:30 AM EDT)
Guest Keynote: Backable — The Surprising Truth Behind Breakthrough Ideas
Suneel Gupta, Founder of RISE,
As the world speeds up, it’s become way too easy to get left behind. What keeps us fresh and relevant are our ideas. But why is it that some ideas inspire and move people to action, while others tend to fizzle out? Join guest keynote speaker, Suneel Gupta, to learn the surprising truth about Innovation and why some innovators get ahead while others get ignored. Suneel will share memorable stories, science-based insights, and immediately usable techniques to turn your idea into an inspiring vision that captivates attention and inspires action.
Tuesday, 16 March, 2021 / 11:30 AM - 11:45 AM CET
(06:30 AM - 06:45 AM EDT)
Fireside Chat with Guest Keynote Suneel Gupta
Suneel Gupta, Founder of RISE,
Ed Gabrys, Sr Director Analyst, Gartner
Join us for a fireside chat with Guest Keynote Suneel Gupta to further explore insights from his presentation: Backable: The Surprise Truth Behind Breakthrough Ideas.
Tuesday, 16 March, 2021 / 12:00 PM - 12:30 PM CET
(07:00 AM - 07:30 AM EDT)
Strategic Cost Optimization — Leading IT From Efficient Operations to Delivering Business Outcomes
Robert Naegle, VP Analyst, Gartner
Strategic cost optimization is about more than cutting costs or optimizing IT delivery. CIO’s must lead their teams from an internal focus on optimizing the cost of IT to a more strategic focus on leveraging technology to reduce the costs of strategic business outcomes. In this session, we will focus on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes.
Tuesday, 16 March, 2021 / 12:45 PM - 01:15 PM CET
(07:45 AM - 08:15 AM EDT)
Ask the Expert: How to Lead IT From Efficient Operations to Delivering Business Outcomes
Bryan Hayes, Sr Director Analyst, Gartner
Join Gartner Experts to address your top questions on how to take an efficient IT delivery engine/team and focus on the strategic digitalization of key business activities and outcomes. This Ask The Expert session will answer questions such as: When do should IT shift from technology efficiency to business productivity? Where do we start and what business activities do we prioritize? Why? What are the best practices, pitfalls and challenges?
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
CIO Story Panel : CIO as Leader of New Digital Foundations
Melanie Juul Schroder, Sr Executive Partner, Gartner
Rajashree Maheshwary, Executive Partner, Gartner
Leyla Delic, Chief Information Officer & Digital Officer, Coca Cola ( Içecek)
Enrique Solbes, CEO, Sabadell Information Systems
Nick Lilley, Director of Information Technology, Avon and Somerset Police
Gain Insights from your CIO Peers by attending the CIO Stories Accelerated Learning Session. Three CIOs will share their story on the actuality of a CIO as a CXO. Each 10 mins story provides insight to a specific real-world business problem they had, solutions they created, success, challenges they went through and opportunities you can learn from to help expediate your journey. There will also be time for interactive Q & A directly with our CIO speakers. Our goal is to create an atmosphere where all CIOs, whether panelists or attendees, can expand the common body of knowledge for all. Learn with pride, share with pride and pass forward with pride.
Tuesday, 16 March, 2021 / 12:45 PM - 01:30 PM CET
(07:45 AM - 08:30 AM EDT)
Roundtable: Is There Still an IT Budget in a Digital-First World?
Katja Sjölander, Executive Partner, Gartner
Giorgio Santini, Executive Partner, Gartner
Markus Tresch, VP, Team Manager, Gartner
“According to Gartner’s CEO survey, 56% of CEOs position Growth in their top three priorities”. But are you going to achieve that with traditional business model and product outlook? In a digital first world, operations are optimized through hyper-automation and customer interaction strategies are based on multi-experience digital approaches. Is there still a need to talk about IT Budget? Join this roundtable to share with peers, learn and connect.
Tuesday, 16 March, 2021 / 02:00 PM - 02:30 PM CET
(09:00 AM - 09:30 AM EDT)
Sharpen IT Influence in the Board Room With Risk, Value and Cost
Paul Proctor, Distinguished VP Analyst, Gartner
Technology investments in a business context create better business outcomes. Balancing risk, value and cost is central to all business decision making and a powerful lens to drive IT priorities and investments. Gartner’s RVC model and outcome-driven metrics help the modern CIO link technology investments back to business outcomes.
Tuesday, 16 March, 2021 / 02:45 PM - 03:15 PM CET
(09:45 AM - 10:15 AM EDT)
Hyperautomation to Drive Cost Optimization
Frances Karamouzis, Distinguished VP Analyst, Gartner
CIO must recognize that hyperautomation is pervasive and a mandate for achieving business outcomes. The pandemic has been both a revealer and an accelerator. It revealed short comings in some of our technology areas and process areas that came to the forefront. The absolute requirement to be virtual and remote whether you were an employee, customer, partner anyone in the value chain, this accelerated the “Default is Digital” scenario.
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Roundtable: Is There Still an IT Budget in a Digital-First World? (Repeat)
Giorgio Santini, Executive Partner, Gartner
Katja Sjölander, Executive Partner, Gartner
Markus Tresch, VP, Team Manager, Gartner
“According to Gartner’s CEO survey, 56% of CEOs position growth in their top three priorities.” But are you going to achieve that with traditional business model and product outlook? In a digital first world, operations are optimized through hyperautomation and customer interaction strategies are based on multiexperience digital approaches. Is there still a need to talk about IT Budget? Join this roundtable to share with peers, learn and connect. (Repeat)
Tuesday, 16 March, 2021 / 02:45 PM - 03:30 PM CET
(09:45 AM - 10:30 AM EDT)
Workshop: Prioritize IT Cost Management
George Swale, Director, Advisory, Gartner
Philippe Le Cerf, Executive Partner, Gartner
Organizations are feeling the economic consequences of COVID-19, pushing many to reduce costs. Strategic cost optimization reaches beyond spending freezes or staff reductions to align with renewal plans. This workshop will help leaders make data-driven decisions supported by proven approaches.
Tuesday, 16 March, 2021 / 03:45 PM - 04:15 PM CET
(10:45 AM - 11:15 AM EDT)
Gartner Closing Keynote: Leadership Acceleration — Opportunities for 2021
Tina Nunno, Distinguished VP Analyst, Gartner
Many leaders learned to lead differently as a result of the global pandemic and the challenges that came with it. But as is often the case, great lessons can often quickly become unlearned when the crisis abates, or when there is a perceived light at the end of the tunnel. Leaders and enterprises risk returning to the comfort of old habits, rather than institutionalizing leadership innovations. This session will focus on the top CIO leadership lessons to keep from 2020, to advance and accelerate their leadership in 2021.