Gartner CIO Leadership Forum 2019 4 - 6 March / London, UK

Please join us in the CIO lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Stop by the Event Concierge desk to make the most of your time at the CIO Forum. We can help you create a custom agenda and recommend the right Gartner expert to meet with.

Registration and Information hours for the day.

Reinventing Your World — No one knows what the world will be like in 2030. But we do know that life will be always on, always learning and always changing velocity. . This will require CIOs to reinvent themselves, their organizations and the world around them. Sounds exhausting. But as a woman CIO, you are more powerful than you realize. Every decision you make, even the smallest ones, create the future. There are all kinds of little things you can do to reinvent the world around you.

Contrary to prevailing wisdom, Gartner suggests that digital business transformation may not be in the best interest of a significant portion of midsize enterprises. In this informal session we will discuss this ‘maverick’ position interactively with all attendees and explore some of the risks that digital transformation poses, as well as some of the possible actions CIOs can take to mitigate them.

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Lunch will be served.

Even in a world that is constantly changing, you can prepare your organization to proactively deliver what's next — continuously. You are leading your enterprise through culture change and digital innovation while shifting to a product delivery structure. In this keynote, we will explore various product models and the business outcomes they support, with an integrated view of technology that builds and sustains momentum for your enterprise.

To succeed in digital business, organizations need a strategy that provides clarity about long-term direction while remaining flexible enough to deal with the dynamic and rapidly changing environment in which they operate. This requires a new approach to how strategy is created, reviewed and updated. This session will provide CIOs with practical tools and techniques for developing strategy in the fast-paced and uncertain digital era.

Best practices, common pitfalls and cultural challenges. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

A key aspect of the increasingly important global digital narrative is the role of digital dragons. These organizations, like Baidu, Alibaba, Tencent (BAT), Google, Amazon, Facebook, Apple (GAFA), have digital-first cultures, are digital employers of choice, have highly scalable services, data mastery, deep pockets, evolving platforms and ecosystems with powerful capabilities. They have increasing ambition that crosses and blurs industry boundaries. How should traditional companies and governments think about them, plan with them in mind, and choose whether to and how to use, compete, partner or ignore them?

High-performing teams standout because they do and behave differently. Although building this kind of teams can often feel more like art than science, there are a set of practical steps that CIOs can use — how can I identify whether am I doing it right or not? Does pulling the best performers together guarantee a high-performing team? Is it necessarily a long and winding road, or are there catalysts to accelerate it?

The move from projects to products and the use of multidisciplinary product teams requires significant changes to the operating model, and a fundamental change in the engagement model with business stakeholders. It is an organizational development program the CIO usually needs to champion. In this session we will address some of the critical success factors in getting this change underway and resolve queries on the same.

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Teams are the new organization model in the digital age and everything is different. Without great teams you can’t deliver new value at scale. This session provides CIOs with the key formulas used to produce great teams and teamwork.

Join this roundtable discussion to explore with Financial Services industry peers how IT is contributing to strategy and business innovation, from end customer experience through to data insight, and how CIOs are guiding and rolling out innovation initiatives.

As all aspects of Government continue to progress their Digital agendas, critical to this is the recognition of Senior Executives that IT is the Technology enabler, hard wired to the business needs and strategic priorities to deliver to mission outcomes and improve citizen services. Strategic IT change should only be created and delivered with the support and collaboration with the business ( mixed teams, product based). Join this roundtable to meet other Public Sector peer CIOs and explore how IT is driving continuous changes in their organisations in ways that support organisational values and the public good, what challenges remain and the CIO’s important role in leading from the front.

Join us for refreshments in a brief break between sessions.

Much has been written and spoken about Millennials but very little about Centennials. And the headache for companies has not really been the former ones (who in average are already in their mid thirties) but the latter. Centennials are really the first digital-native generation. CIOs are starting to get frustrated with their first experiences with Centennials (the older ones are around 23-24 years old, that is, they are starting to enter the labor market): Centennials exhibit short attention span, they get demotivated very quickly, they only commit to what they want to commit to -versus what the company needs. There is clearly a mismatch between how CIOs lead Centennials and how they need to be led. A research is being carried out about this at the moment.

Up to 50% of all enterprise technology spending now falls outside the IT budget. While some CIOs still label this spending “shadow IT,” many see the potential for a new multidisciplinary model where mixed teams of IT staff and “business technologists” deliver new capabilities. This session will discuss these teams and show how CIOs at BP, Standard Bank and West adapt governance, accountability, and metrics to support them.

Business ecosystems have been a major focus of many industry enterprises. Ecosystems offer the opportunity to develop new products and services, gain technical capabilities and skills, and achieve new growth. What is the reality of these models? Are there shining lights in different markets that reshape industry boundaries and add to the industry fluidity. What can organizations learn from these models in developing their own propositions.

No CIO feels that they have all the skills they need to meet business demand. Gartner's learning at work model explores the spectrum of employee development methods available. The model provides guidance on how to match needs with methods and best practices for design and implementation of the methods. Learn to design the employee development methods that meets your skills and competency challenges.

Are you a new CIO to either the role or an organization? Are you looking for tips, tricks and insights to successfully navigate a new environment? This workshop is designed to aid new CIOs in successfully assessing their environment and building solid business relationships.

The CIO’s job is evolving to become more of a digital-strategy leading role. That requires proactive exploration of new business model possibilities that technology might enable. In this workshop you will work with peers to practice two simple creative techniques for generating more radical business model possibilities that could outwit competitors. The purpose is to become more proficient at this kind of creativity and to take away a workshop template that you can use with your own executives and managers.

Do you share your perspectives and opinions as often and as forcefully as men? How do others react to you when you speak up? Are your views given equal weight? Do you feel you have unique challenges in your organization because you are a woman? Discuss the practical realities of leaning in with other women CIOs. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

In this session we will discuss five dimensions of change that Gartner believes that CIO in midsize enterprise must embrace if they want to exploit the opportunities and master the challenges of modern digital business. • Changes to the CIO role and the leadership expectations that arise. • Change in the way people will think, work and interact with each other with a common set of beliefs, mindsets and behaviors. • Changes in the way data is conceived, used and exploited as an explicit aspect of the business value agenda. • Changes in the way business processes are configured and executed, led by line of business development of the related applications. • Changes in technology adoption and the use of artificial intelligence as a mainstay of modern business operation.

Many senior IT leaders feel that the culture they have in their organizations today is not what they need to truly support the enterprise. But culture can feel difficult to change and many leaders don’t know how to get started. Join this Ask the Expert session to understand practical steps you can use to get culture change started in your organization: How can you describe the culture change you need in a way that makes sense to the organization? What is your role as a leader in making change happen outside of your organization and what should you be doing? What are some first steps you can do to get started?

Everyone is digitally transforming. But there is an alarming gap between digital ambition and actual execution. A sense of transformation fatigue is setting in. What if we told you that there are three essential ingredients that CIOs and other executives consistently miss when trying to transform? This session delves into the three most important and most overlooked ways to accelerate your transformation.

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Few enterprises are questioning the need to have a digital design capability. The challenge facing CIOs is how to hire and retain digital design staff, where to fit these people within their department (or departments other than IT) and how to manage handoffs between teams — particularly in conjunction with agile development. This presentation will go through the most common patterns Gartner has seen in both public and private sector enterprises. We will explore the pros and cons of each approach to help CIOs in finding the approach that works best for their specific environment.

A special focus on AI-related findings from the most recent CIO survey (in the main presentation, we skim this topic). The data shows that companies are gaining confidence and experience with machine learning and AI through real use cases. We will explore in depth these cases and their business results, using new interview and client data.

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Beer, wine & appetizers will be served.

Close to three quarters of all the adults on earth now have a smartphone, and most of the rest will get one in the next few years. However, the use of this connectivity is still only just beginning. Ecommerce is still only a small fraction of retail spending, and many other industries that will be transformed by software and the internet in the next decade or two have barely been touched. Global retail is perhaps $25 trillion dollars, after all. Benedict Evans provides an investment perspective right from the heart of Silicon Valley.

Please join us in the CIO lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Registration and Information hours for the day.

Stop by the Event Concierge desk to make the most of your time at the CIO Forum. We can help you create a custom agenda and recommend the right Gartner expert to meet with.

Our brand new global CEO and senior business executive survey reveals what business leaders are focused on in 2019 and 2020. These early trend signals will help CIOs think about how the agenda for IT and digital will change. We will give important high level advice on what to do in response so you can get ahead of the game in your own business.

Join us for refreshments in a brief break between sessions.

In this roundtable we will discuss how organizations approach adopting new Tech such as Blockchain, including considerations for Use Case suitability, Proof of Concept, Design and Implementation. In addition we will look to share insights/experience when selecting Partners and Platforms, as well as how to leverage your Gartner network.

In many enterprises, a tacit assumption exists that, once an idea has proven its value, it will magically scale into a market-ready innovation. This is, of course, erroneous. We believe CIOs should be more deliberate about scaling proven ideas to create value. Join this roundtable to share your success and challenges in scaling innovations (prototypes) within your enterprise.

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Refreshments will be served.

Creating a CIO dashboard can help to articulate IT's value to your business and your company's overarching goals. How have you organized your business facing CIO dashboards? What key metrics are needed at the CIO level? What KPIs do you use to show progress and track success? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

To adapt to change and embrace emerging opportunities, CIOs need teams that reflect the diversity of the stakeholders and customers they work with, and have an inclusive environment where all team members are comfortable collaborating and sharing their points of view. This session will review practical examples of how CIOs are using diversity and inclusion initiatives to give themselves an advantage as they shift to ContinuousNext.

Financial Services firms face a world that is constantly changing. You are leading your enterprise through a digital transformation while shifting to more open delivery models. Industry CIOs need therefore to prepare their organization to proactively deliver what's next — continuously. In this Financial Services specific session, the analysts will focus on those continuous next topic areas that have driven the majority of conversations with clients across the globe. Contextualizing the underlying research to the industry, the objective of this session will be to deliver financial services focused innovation to build and sustain momentum for your enterprise.

Culture hackers can often get a lot more concrete change in less time than those focused on big transformations. What are the hacks you are using or that you think you could use in your workplace to spark the culture change you need? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Governments face significant challenges as the economies and citizens they serve expect more digital services and innovate new digital business models. How can you prepare your ministry or agency to proactively deliver what's next — continuously? You are leading through culture change and digital innovation while shifting to a product delivery structure. In this Government focused presentation, we will contextualize the key messages of the keynote for a Government CIO. Examining the impact on products and services and business outcomes, with an integrated view of technology that builds and sustains momentum for an environment of continuous change.

Most enterprises are pursuing only a subset of the actions required to ensure their business model is ready for the digital future. The actions required are: digitalizing your existing model, pursuing new models, leveraging digital ecosystems, and participating in industry-wide initiatives (e.g. consortia). Does your enterprise need to pursue all of these? Find out in this session.

In 2011, this Global Financial Services company was supported by 5 IT professionals and was in technical trouble. Today we are on our Digital journey; which covers both digital optimization and transformation, we are technically safe, we have invested heavily in people and capability and we are adapting. This session details the journey Bibby took to improve their IT and Change capabilities and address the demands of our new Global CEO. It will cover the creation and delivery of an IT strategy, how we leveraged key supplier relationships, how we used Gartner, how we have allowed innovation and ensured a return on shareholder funds.

Not always the first organisation that springs to mind when thinking about digital innovation, the England and Wales Cricket Board has been on a transformation of its own over the last few years to becoming an evidence-based, data-driven organisation from top to bottom. In this CIO Story, Damian will take us through this journey describing some of the successes and challenges, as well as the tools and technologies that have got them this far, and what the future holds for sport and the sport of cricket.

For an IT organization to move from evolving in generational leaps to one that continuously evergreens, requires a significant shift in mindset. In this session Rachel Higham, MD of IT at BT, will share the approaches the company has taken to inspire a culture, expectation and behaviour shift that underpins the whole scale transformation of its IT organisation.

To be effective in the digital enterprise, IT staff must add technical and behavioral breadth to their historic strength of technical depth. In this session, we will use the experiences of Nationwide and Intel to identify the critical skills and behaviors required by IT staff, and workshop how to build a scalable ‘breath + depth’ skills development program in your organization.

Strategic planning is at the heart of any enterprise, and the alignment with the corporate strategic plan is often a key concern of CIOs. There is a science to developing an IT strategy, and there is an art. This session explores the art of strategic planning, helping attendees articulate IT's contribution to business success. In this workshop, attendees will: • Engage in the thought process behind the art of a one-page strategy • Learn the techniques for developing a one-page strategy and have the opportunity to develop their own one-pager.

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Lunch will be served.

ContinuousNEXT is a mindset that accepts and embraces perpetual change. Leadership for ContinousNEXT requires CIOs to adopt a deliberate leadership approach: shape, shift and share. CIOs can influence culture and change the organization’s mindsets and practices by shaping the new culture deliberately, shifting leadership responsibility to employees, and sharing the new culture widely. We will help you get started with some culture hacks.

Getting the work done in a digital business depends on new work structures and methods. While most CIOs have implemented agile and are moving to DevOps, most have not yet scaled the product management discipline to achieve effective strategy execution. When they do, they realize everything changes from funding to talent to governance and prioritization. In short, their I&T operating model and likely their enterprise operating model must change. This session advises CIOs how to implement and scale product management, with a lens on transforming their operating model to achieve their digital ambition.

Caron will outline the successful 5 year journey to realise the Northern Ireland Government vision to ‘make citizen services better’. She will cover the pace of delivery, the barriers to change and how these were overcome, the shift in service delivery culture and share plans for what’s next.

Digital business is driven by innovation and nonlinear thinking. Based on cases from the CIO Agenda this session will present lessons learned and best practices from the startup of internal innovation units.

Discuss how your global enterprise can optimize costs and experience increased efficiency through centralisation. What has worked at your enterprise? What hasn’t? This Meetup is designed exclusively for CIO’s from Global Enterprises – those with $10 billion or more in annual revenues. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

The IT domain in 2030 will likely evolve out of today's agile practices and professional services models. CIOs will be tasked with organizing a fluid arrangement of teams charged with turning ideas into reality. How is your company planning to tackle future workforce challenges through workforce planning and development? What considerations (if any) do you give to the impact of changing demographics, technology, worker preferences and globalism? How do you anticipate disruption of existing job types and next generation jobs? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

To support digital transformation, CIOs are increasingly organizing IT work and priorities around “product lines” rather than projects, and moving to continuous delivery. IT product line management offers the speed, flexibility and business outcomes orientation necessary to compete in the digital era. But doing it at scale requires a very significant evolution in the IT funding model, from project-based to product-based. In this workshop we will be able to: • Compare notes on how CIOs are making the case to their CFOs and CEOs to fund products, not projects • See how “products over projects” works in practice, by reviewing CEB case studies • Discuss the deficiencies of the traditional project-based funding model • Debate the pros and cons of a move to product-based funding model.

There is a vanishingly small probability that a CIO or CTO will rise to the main board of a quoted FTSE 350 company. Actually 99% of CIOs and CTOs will not achieve this. An HR director has approximately 10 times a greater chance of reaching the main Board. This workshop will discuss what you need to do in order to reach up and achieve nonexecutive director (NED) main board roles in leading companies.

More than half of IT organizations have shifted some, if not all, of their application development to agile methods. The majority are also from a project- to product-centric delivery model. However, many CIOs have failed to ensure that effective governance and financial management practices have been changed to accommodate a new delivery model that is much faster and needed to support a digitally enabled business that drives additional value. Although best practices are just emerging, this sessions discuses some of the current successful trends as well as pitfalls to avoid.

Digital transformation requires application architects and developers to constantly evolve and embrace new skills as well as strengthen existing ones. Use this session to identify the skills like agile architecture, AI, ML, multi-experience design and modernization that will enable you to deliver solutions that are relevant and effective.

Despite clear demand and backing from the CEO, CIOs still struggle to start their innovation journey and gain measurable traction on the ground. And when they do, their path can be littered with hazards and pitfalls that need to be avoided. This session will provide some practical techniques for CIOs to help them begin their innovation initiatives and avoid some of the common inception missteps.

CIOs make critical decisions every day – decisions that impact the viability and success of the organization, and the quality of life of the people who work there. Make those decisions count by understanding how to frame and evaluate your options using proven frameworks for every type of decision.

Join us for refreshments in a brief break between sessions.

Digital business transformation requires people change throughout the enterprise, not just in IT. Digital workplace programs are essential to build a workplace to attract talent, cultivate employees’ digital dexterity and help ensure enterprises get the best return from their investments in end-user technologies. In this lightly, moderated roundtable CIOs in midsize enterprises will share experience around the most effective actions to drive a digital workplace program in midsize enterprises.

In many global enterprises Group IT plays both a leadership and a supporting role across a number of geographies and business units. This Roundtable is for Group CIOs to share organizational enablers and hurdles to establish a successful Group IT operating model that scales and flexes to corporate needs. How should Group CIOs lead and support business innovation and digital transformation? Join this Roundtable to discuss Group IT models with your peers in global organizations. This Roundtable is intended exclusively for CIOs from global enterprises with $10 billion or more annual revenue. (Exclusive to Global Enterprise Executive Experience Attendees)

CIOs are often pressured by their boards and executive teams to increase value, optimize spend and tell a strategic story about modernization. This session will share a case study and benchmark data of a CIO who successfully communicated to leadership about continuously accelerating innovation, rationalizing applications and quantifying technology risk. Participants will have the opportunity to preview Gartner’s new interactive decision models, and to suggest additional analyses to help accelerate modernization.

Financial Services companies are charged with investing in digital technologies, often with little idea of what would constitute success. In this session we will discuss the opportunities to start defining what success will look like and what new means of measuring digital value and output can help smooth the path.

Cybersecurity will have to change to keep up with ContinuousNext. Key issues include: - Moving cybersecurity from project to product management - Creating business facing security services - Integrating cybersecurity and customer experience - Addressing risk-aware cultural challenges - Building a ContinuousNext cybersecurity program

Most public sector and commercial enterprises have been renovating their core in order to create a foundation for the digital business technology platform. To fully realize the benefits of the platform, it is vital that they not think of the platform as a one-time exercise or project. This session details how CIOs and their teams should combine product management discipline with continuous delivery of incremental value to the technology platform. This will provide a foundation to continuously innovate customer experiences, product/services, and business capabilities - a vital necessity in the digital world.

Join your peers to discuss your thoughts on how private blockchain could fundamentally change business processes by making them more transparent and auditable. What scenerios are you evaluating? What risks/challenges do you see? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

My company adopted a 'bimodal IT' approach and adjusted our IT strategy accordingly. To communicate this strategy & in an effort to get buy-in from the board, we created a one page IT strategy document that provided a 'simple story' picture for our stakeholders. I'm looking to discuss best practices for creating a one page IT strategy, which questions we should look to answer, and how we should plan to further evolve our strategy. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

The majority of CIOs are experimenting with IT product management but scaling the model is hard. This session will elaborate on why a product mindset should be applied and show how CIOs are overcoming common IT product management pitfalls by: • Adopting tactics such as defining product lines around business capabilities. • Changing the way IT engages with business stakeholders. • Working with the CFO to align funding to products. • Developing new scorecards to manage product performance.

Talent is a key enabler of the enterprise's I&T operating model. CIOs must ensure the enterprise has the roles, skills and competencies required to enable the I&T operating model and execute the business strategy. This session presents what I&T talent and workforce capabilities are needed for each I&T operating model pattern, and provides CIOs with guidance to prepare the organization for the evolution.

Digital Service With a Human Touch - In September 2018 Nationwide announced a £4.1 billion five-year investment in the future of the Society, of which the greatest part will be on technology. As a building society Nationwide is owned by and run for the benefit of its 15 million members, and member needs are at the heart of this investment. Nationwide is committed to delivering technological innovation, but with a human touch. We’ll be exploring how in this CEO Interview with Joe Garner.

Join us for the pre-dinner reception to relax and unwind after the day's sessions, then find a seat at the Gala Dinner commencing at 19:00. The dress code for the evening is smart/casual.

Stop by the Event Concierge desk to make the most of your time at the CIO Forum. We can help you create a custom agenda and recommend the right Gartner expert to meet with.

Registration and Information hours for the day.

Please join us in the CIO lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

In executive circles, the future has a bad rep. An entertaining futurist on stage at a conference is nice, but there is no clear business case for futuristic thinking and there is more than enough transformation on our plate today already. Oh, and let’s not even consider yesterday’s maintenance. But these are pitfalls, and they should be avoided. Thinking about the future teaches you about today. About how to cope with volatility, today. About catching what drives the market, today. About what makes you unique, today. Join this fast-pace and provocative keynote to take the lead and create the future.

Boards and management are reflecting on the culture and sub-cultures of their organisations more than ever before. They are assessing whether issues exist, their underlying causes and what actions can be taken to evolve their culture, including protecting those critical features that have served them well. Forward thinking leaders have identified that a culture that supports innovation can be a differentiator when competing for customers and talent. Whilst many organizations recognize the importance of digitization, most are struggling to achieve and deliver the business benefits. In today’s fast-paced world driven by digital and social - best practice for digitalization involves not abandoning history and throwing away established core business and totally transferring to a new IT way of doing business, but combining the strengths of both. Research evidence from our consulting practice reveals that leaders and managers find themselves up against a number of key dilemmas when seeking to digitize. By confronting these dilemmas and seeking effective reconciliations between their competing demands, organizations can embed new solutions that synergize older traditional business with the new worlds of IT. The more we go digital, the more we need analogue

Join us for refreshments in a brief break between sessions.

Many CIOs believe that the culture they have today is not what they need moving forward. Because changing culture is difficult and time consuming, CIOs must understand and work through the barriers to culture change that exist in their organization. This session will review research on the barriers and strategies to work through them.

A water company isn’t necessarily the first place you would look when it comes to innovation. However, by any measure Northumbrian Water Group are really pushing new boundaries in this burgeoning field. They have been using Design Thinking for more than three years, running more than 50 sprints in that time to solve some of their most complex problems. They have also hosted 7 data hacks, attracting up to 100 data scientists at a time to compete for the best insight. The apogee of their efforts is their annual Innovation Festival – Glastonbury “without the sex and mud” in the words of Nigel Watson who is the founder and sponsor of the 5-day event. Come and hear what drives Northumbrian to lead in innovation and what barriers they are working to overcome as they strive to become the most digital water company in the world.

Our biggest hurdle to digitalization is the culture of our employees and their aversion to change/familiarity with the old way of doing things. How are you addressing this? Do you have any stories of success and/or struggles you've dealt with? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Digital product management is a key component of ContinuousNext. It will allow CIOs to reframe the way value is created for the enterprise. But transitioning an IT organization from its traditional project-orientation to one of product-centricity poses steep challenges. This session will give participants the opportunity to highlight and discuss the most effective route towards competent digital product management.

Turn your AI approach on its head. CIOs should be getting guidance on AI from the most senior leadership, not from technologists. How AI is employed is a proactive decision to be made by these leaders- as it affects brand, compliance and financials. This session gives the CIOs the language and frameworks to help business executives describe how AI should be utilized by the enterprise.

Creating strategy is difficult, particularly in organizations that don’t have a clear business strategy. Selling strategy to the board can be even more difficult especially if it involves significant changes in mindset, ways of working or levels of investment. This interactive session will deal with the problems CIOs face in developing strategy and getting buy-in for their plans. It will deal with questions such as: How to create strategy when business needs are changing so quickly? How do I get the board interested in I&T strategy?

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Refreshments will be served.

In this workshop, we will be looking at identifying your sourcing options to enable a product-led operating model and de-risk digital transformation investments. Topics covered will be: • Sourcing strategy and model evolution when moving from project to product. • Why sourcing options are more linked to customer experience and product strategies. • Adaptive sourcing. • Linking business value with value delivered by partners and ecosystem (new metrics, contracts relationships, etc.).

As we are entering the third era of IT where information and technology are becoming the core of all companies’ products, I&T is no longer only IT’s responsibility. The challenge for many CIOs is to engage the other CxOs in this transformation. Focus on business capabilities is one way of engaging the leadership and improving the maturity of the I&T operating model.

Product management in IT or in collaboration with others in the rest of the business can drive ContinuousNext by balancing fast, flexible support for digital business with the benefits of central control. But it often fails due to role confusion, talent gaps, stakeholder skepticism and misaligned budgets. We’ll show how CIOs at Monsanto, Cisco and Hilton address these issues to make product management a success.

Despite the inexorable march towards cloud computing, organizations haven't considered cloud platforms to be at the forefront for data and analytics workload deployment. Use this session to understand how ready new offerings from Google, Microsoft and others are to host your production data analytics pipelines.

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize both enterprise IT and business costs. This requires CIOs to first demonstrate capabilities in how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Metrics should inform better decision making. “Business alignment” is spoken about frequently, but execution is challenging throughout the Gartner client base. Key risk indicators (KRIs) should have defensible causal relationships to business impacts and present leading indicators to decision makers. Gartner has developed a methodology to integrate risk and corporate performance that helps achieve these goals.

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

AI is a transformative technology for the use of data and analytics, driving sustainable competitive advantage. AI allows companies to design and deploy market-making and market-leading data and analytics strategies that are sustainable and scale with business ambitions. It also supplies the continuous information needed to make the best use of data and analytics. Join this roundtable to discuss and share with your peers how you are leveraging AI’s potential to enhance your Data & Analytics capabilities, and to share the implementation challenges you are facing.

Gartner predicts that now, and into the foreseeable future, demand for quality technical talent will far outstrip supply. This roundtable provides an environment to discuss your perception of the true scale of the problem, as well as sharing ideas about what to do about it.

The transition from projects to products is one of the most challenging transformations that IT and business have ever attempted. Products hold out the promise of continuous innovation and improvement, delivered at velocity. But getting there will involve the development of new skills and competencies, embedded in roles that have little precedent in traditional project-driven IT organizations. This presentation shares research findings and best practice to guide the CIO through this transition.

Digitalized products and services must be improved almost continuously. This fundamental shift requires organizations to break free from an industrial-era design that assumed stability and infrequent, periodic change. Progressive CIOs can maximize value by helping their executive teams rebuild the corporate engine, around a capability that combines continuous value innovation with rapid scaling.

Have your voice heard. Meet your peers in an intimate setting as we explore innovative ways Gartner can help you be successful on your most critical priorities. Findings from the Gartner Executive Programs focus group will inform the evolution of our member experience. Refreshments will be served.

Cybersecurity and IT risk are board imperatives. Developing an effective message that balances the need to protect along with the need to run your business is critical to success. Many of the successful concepts are not obvious, and some of what is obvious, is actually not advised. This session describes what to do and what not to do. It presents a slide deck to start and guidance to modify the deck for your specific needs.

Workplaces are overwhelmingly populated by human beings now, but within a few years augmented intelligence may change circumstances drastically. This presentation examines four scenarios for human-machine interactions in the workplace, with recommendations for managers and executives.

Culture and Governance are the fabric of the I&T Operating Model. Digital transformation requires not only hacking culture, but also debugging governance. Government CIOs must work within governance structures that are inherently more complex and federated which complicates decision-making and impedes organizational agility. This session will walk you through a practical guide on how to debug your governance along with a few examples of how to apply this technique to typical governance disconnects.

CIOs must be able to concisely communicate the reasons for a new Service, Value or Innovation I&T operating model, how that impacts business stakeholders and why they should care. This session will discuss approaches that CIOs can take to ensure successful buy-in.

Digital ecosystems, notably the GAFABATS, are increasing their hold on customer data and their ability to transform markets via digital platforms and artificial intelligence. Consumers and companies have no choice but to use their services, further feeding their algorithms. Tokenization enabled by decentralization protocols such as Blockchain provides companies with a strategic weapon to challenge the growing dominance of GAFABATs. Tokenization is also a fundamental requirement to prepare for the programmable society — where AI, IOT and Blockchain combine. By enabling the creation of new digital assets, tokenization drives innovation in data monetization across industries, shape supply chains, distribution and reward models, facilitate cross-industry collaboration and enable new KPIs to accelerate digital transformation. This session will introduce disruptive token initiatives across multiple industries and introduce a tokenization framework to enable attendees to design their own token industry roadmaps. This will help them to define what token types and approach they need for their own digital transformation.