Frequently asked questions

How do I register for the conference?

You can register online or call +44 0 20 3868 5238

 

What methods can I use to pay?

You may pay with a Gartner conference ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

 

What is the cost to attend?
 
Register early for the lowest prices:

Early-bird price (expires 24 January 2020): €2,925 + VAT

Standard price: €3,350 + VAT

Public-sector price: €2,625 + VAT (increasing 01 January 2020)

 

Gartner clients may contact their account managers for special pricing options or may use a Gartner conference ticket as a form of payment. 

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening conference, breakfasts and lunches. Click here for details.

 

What are the conference hours?

Gartner CIO Leadership Forum 2020 officially begins on Monday, 16 March, at 8:30 a.m., and ends at 5:00 p.m. on Wednesday, 18 March.  

 

When can I pick up my badge at the registration counter?

Registration is open on the following dates and times:

Sunday, 15 March 2020: 12:00 p.m. – 6:00 p.m.

Monday, 16 March 2020: 6:45 a.m. – 5:00 p.m.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at Gartner conferences. Please fill out the form here and a representative of Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one with a Gartner expert. Preregistration for one-on-ones and small-sessions are available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • ExP and Majestic: 3 February 2020 at 10:00 a.m. CET
  • Returning attendees: 10 February 2020 at 10:00 a.m. CET
  • General opening: 17 February 2020 at 10:00 a.m. CET

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in two private 30-minute one-on-one meetings. Because of the high demand for particular experts, sign-up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand and limited availability (up to 12 CIOs per session), we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • Accepted members of the Majestic Program: TBC
  • Returning attendees: TBC
  • All registered attendees: TBC

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-one meetings?

Gartner one-on-one meetings are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner CIO Leadership Forum registration or contact the Gartner Conferences team at +44 (0) 20 3868 5238. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.

 

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the Login page.

 

What are the hotel room rates?

Park Plaza Westminster Bridge London

Superior room: £210 per night + VAT (includes breakfast)

Studio room: £250 per night + VAT (includes breakfast)

Please note that room rates are subject to applicable taxes and resort fees per night. 

 

How do I make a hotel reservation?

You’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your conference registration profile and selecting Book Hotel. Also, you can contact the Gartner Conferences team for assistance at +44 (0) 20 3868 5238.

Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as a team and would like to stay together, please email the Gartner Conferences team for additional information.

Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team. 

 

Is a minimum night stay required?

A two-night minimum stay is required.

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +44 (0) 20 3868 5238 to verify the third-party provider prior to responding. 

 

How do I get to the conference if I am at an off-site property?

Complimentary shuttle service will be provided to and from the affiliated off-site hotels.  

 

How do I change or cancel my hotel reservation?

If you need to change or cancel your hotel reservation prior to 5:00 p.m. ET on 1 January  2020, simply sign into your conference registration profile and select Edit Reservation or email the Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly.

 

What is the hotel cancellation policy?

Reservation cancellations made prior to 5:00 p.m. ET on 1 January 2020 will not incur cancellation fees. After 5:00 p.m. ET on 1 January 2020, the hotel will charge a nonrefundable deposit of the two-night minimum stay, including applicable taxes and resort fees, to the credit card provided at the time of booking. The rate provided at the time of booking and listed in your confirmation email will be the rate charged by the hotel for your nonrefundable deposit. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.

Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately. 

 

Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team at +44 (0) 20 3868 5238. You can also access a list of our global numbers here.

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via our mobile app).
  • Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you.
  • Be sure to register in advance for any roundtables, Gartner one-on-one meetings or workshops you’d like to attend. Also, we have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • If you need a hand getting started, contact the Conference Concierge Team for assistance. The team can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner one-on-one meetings.

 

What is the Gartner conference app and do I need to download it?

Gartner Conference Navigator is our mobile app (available on Android and iOs), which makes it easy for you to navigate and build your personal agenda. Download from your app store, sign in with your login details and you’ll be good to go. Don’t forget to opt in to receive push notifications while with us to keep informed of the latest conference updates.

 

Is my attendance limited if I am not currently a Gartner Research client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.

 

Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions, such as workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.

 

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space and from session to session. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.