Experience the difference. Meet your peers, talk with analysts, build your network, and turn insights into action.
Stuart Downes
VP Analyst
Gartner
Speaker Topics
- Digital Workplace, End-user Services
- Generative AI, Agentic AI and AI
- IT Service Management (ITSM)
- IT Operations Management
Speaker Bio
Stuart (Stu) Downes helps IT leaders improve their digital workplace with a focus on digital workplace maturity levels, digital workplace strategies, digital employee experience, virtualization technologies (VDI and DaaS), IT environmental sustainability, and reducing cost of ownership.
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Sessions
Monday, 16 November, 2026 11:00 AM - 11:30 AM GMT
The Strategic Roadmap for Digital Workplace Infrastructure and IT Operations
Stuart Downes,
VP Analyst, Gartner
A successful digital workplace infrastructure and operations strategy requires a cost-effective balance of hardware, software, employee support and cybersecurity, while focusing on improving the digital employee experience. This session will outline a strategic roadmap to better enable employees and streamline operations.
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Tuesday, 17 November, 2026 10:30 AM - 11:15 AM GMT
Ask the Analyst: AI Impact on DW and ITSM Roles by 2030
Stuart Downes,
VP Analyst, Gartner
AI is changing how we work by automating some tasks while reducing effort for others. Discussion how to mature your digital workplace and ITSM roles to maximize value from AI.
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Tuesday, 17 November, 2026 02:00 PM - 03:30 PM GMT
Workshop: Create Your Digital Workplace Strategy and Understand AI Disruptions
Stuart Downes,
VP Analyst, Gartner
This workshop will help you to create a digital workplace roadmap for the next three years. The workshop will quicky assess your maturity level and ambition and then provide a prioritization exercise to help you plan your roadmap and leave with a plan that you can build out with your teams. The session will also help identify which tools, services and processes will be most disrupted by AI and by traditional automation techniques.
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Tuesday, 17 November, 2026 04:30 PM - 05:00 PM GMT
AI Use-Case Assessment for Digital Workplace
Stuart Downes,
VP Analyst, Gartner
AI offers significant potential for automation and improving employee experiences, but knowing where to start and estimating the impact can be difficult. This session outlines use cases that are likely to deliver value versus those that may not be worth the effort.
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