Frequently asked questions

How do I register for the conference?

You can register online on this website or by calling +44 (0) 20 3868 5238.

 

What methods can I use to pay?

You may pay with Gartner conference tickets, credit card or invoice with PO number. A payment must be made prior to the conference or payment will need to be collected upon entrance to the conference.

What is the cost to attend?
 
Register early for the lowest prices:

Early-bird registration (expires 27 September 2019): €2,450 + VAT

Standard registration: €2,775 + VAT

Public-sector registration: €2,200 + VAT


Gartner clients may contact their account manager for special pricing options or may use conference tickets as a form of payment.

 

Is there a bulk discount for large groups?
 
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening event, breakfasts and lunches. Click here for details.

 

What are the conference hours?

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 will officially begin Monday, 25 November, at 07:45, and end Tuesday, 25 November, at 17:00.


When can I pick up my badge at the registration counter?

Registration will be open the following dates and times:

Sunday, 24 November: 18:00 – 20:00

Monday, 25 November:  07:45 – 19:00

Tuesday, 26 November: 07:45 – 17:00

Are there any speaking opportunities at the conference?

There are speaking opportunities available for exhibitors at the conference. If you are interested in exhibiting, speak with a Gartner sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call +44 (0) 1784 267 456 or email european.exhibits@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, call +44 (0) 1784 267 456 or email european.exhibits@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at Gartner conferences. Please fill out the form here and a representative of Gartner conferences will contact you.

How do I sign up for a Gartner one-on-one?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session passholders. Due to the high demand for these appointments, each attendee may reserve one 30-minute one-on-one with a Gartner expert. Preregistration for one-on-ones and small sessions are available through Gartner Conference Navigator, our online agenda-building tool, on the following dates:

  • 14 October 2019: Alumni and accepted members of the Elite program
  • 28 October 2019: All registered attendees 

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with one Gartner expert in a private, 30-minute one-on-one meeting. Due to the high demand for particular experts, sign-up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Roundtable sessions are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session passholders. Due to the high demand and limited availability (up to 12 end users per session), we recommend you register in advance for these unique sessions. Preregistration is available through Gartner ConferenceNavigator, our online agenda-building tool on the following dates:

 

  • 14 October 2019: Alumni and accepted members of the Elite program
  • 28 October 2019: All registered attendees 

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-ones?

Organizations sending end users to this conference do have a limit of 8 one-on-one meetings per organization. Each one-on-one meeting booked by an individual must be with separate experts. 

 

In addition, one-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department and schedule a meeting following the conference by emailing vendor.briefings@gartner.com.

How do I regsister for the conference?

You can register online on this website or by calling +44 (0) 20 3868 5238.

If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

 

Where is Gartner offering special hotel room rates?

A limited number of rooms will be held at the InterContinental London – The O2 closer to the conference. There will be special promotional Gartner rates available at that time.

How do I make a hotel reservation?

You’ll need to register for the conference before you can book your hotel room. 

You can also contact the Gartner Conferences team for assistance at +44 (0) 20 3868 5238.

Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. 

Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately. 

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +44 (0) 20 3868 5238 to verify the third-party provider prior to responding.  

 

What is the hotel cancellation policy?

Please check direct with the hotel once you have booked your accomodation. 

Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately. 
 

Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team at +44 (0) 20 3868 5238. You can also access a list of our global numbers here.

 

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there returning attendee benefits?          

Yes, all returning attendees have access to exclusive benefits*.

Alumni benefits bump you to the head of the line for important conference features:

  • Gartner one-on-ones, workshops, roundtables, Meetups and other sessions that require preregistration through Conference Navigator.
  • Priority booking for Gartner one-on-ones opens 14 October 2019 at 10:00 a.m. BST/6:00 a.m. ET.
  • Priority booking for workshops, roundtables and other sessions that have preregistration opens 14 October 2019 at 10:00 a.m. BST/6:00 a.m. ET.
  • Enjoy a two-week head start for the best selection and availability.
  • Alumni discount of €325. 
  • Alumni welcome gift bag when you sign in at the conference.

 

*Benefits apply to returning attendees for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019 only. Alumni benefits may vary for other Gartner conferences.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via our mobile app).
  • Make sure your profile is complete in order to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best-fit for you.
  • Be sure to register in advance for any roundtables, Gartner one-on-ones or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • If you need a hand getting started, contact the Conference Concierge Team for assistance. They can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner one-on-one.
  • Join us on the Exhibit Showcase during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.

 

What is the Gartner Conference app and do I need to download it?

Gartner Conference Navigator is our mobile app (available on Android and iOs) that makes it easy for you to navigate and build your personal agenda. Download it from your app store, sign in with your login details and you’ll be good to go. Don’t forget to opt-in to receive push notifications while with us to keep informed of the latest conference updates.

 

Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.

 

Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first come, first-served basis.

Bookings open for these sessions for alumni on 14 October 2019 and for the general public on 28 October.

 

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the Exhibit Showcase. Business-casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.