While we build the 2021 agenda, explore last year's tracks built upon our latest research that addressed the challenges most critical to CSCOs and supply chain leaders. In addition to the 7 tracks listed in the agenda, attendees also had the opportunity to attend sessions in 4 industry based tracks, as well as exclusive sessions designed for CSCOs.
2020 track highlights
Industry Track A: Life Sciences
This track provided insights to healthcare provider, life science manufacturer, distributor and retail pharmacy supply chain leaders on ways to build capabilities in innovation, collaboration and alignment to improve human health.
Industry Track B: High-Tech Manufacturing
This track helped high-tech supply chain leaders who are not only looking at the increasingly challenging environment and trying to understand the risks, but also what opportunities it presents.
Industry Track C: Industrial Manufacturing
This track was for supply chain leaders in the industrial manufacturing industry who are balancing innovation with fiscal discipline while driving deep transformations in their supply chain network.
Industry Track D: Consumer-Retail Exchange
This track was developed for supply chain leaders in the retail and consumer products industry who are ready to respond to this challenging environment, building out core capabilities and complementing them with innovative new ways of working to deliver an exceptional customer experience.
CSCO Circle
The CSCO Circle offered a curated experience for Chief Supply Chain Officers (CSCOs) to enhance their skills as supply chain and business leaders. CSCOs were able to connect with peers across regions and industries to share best practices and gain new perspectives on future challenges and opportunities.
View By:
A look back at 2020's agenda
Tuesday, 06 October, 2020 / 10:15 AM - 10:45 AM BST
(05:15 AM - 05:45 AM EDT)
Keynote: Navigating the Turns: Preparing Supply Chains to Think and Act Differently
Lisa Callinan, VP, Team Manager, Gartner
Tom Enright, VP Analyst, Gartner
Supply chain executives face multiple events that challenge their operational strategies. A series of ‘turns’ such as economic challenges, trade wars, political confrontations, market disruptions and catastrophic weather-related events force executives to take calculated risks to deliver high returns. In this keynote, hear how companies have used unconventional approaches to separate themselves from peers during recent turns. Leave with an understanding of how to begin preparing your supply chains to think and act differently.
Tuesday, 06 October, 2020 / 11:00 AM - 11:30 AM BST
(06:00 AM - 06:30 AM EDT)
Developing a Supply Chain Strategy for 2030
Tom Enright, VP Analyst, Gartner
Significant turns in the distribution of wealth, demand and population across the world will destabilize organizations and global networks. By 2030, new regional trading models will emerge, altering customer expectations and the pattern of adoption of circular economies and digitalized ecosystems. We'll highlight coming risks and opportunities, and provide a strategic vision for supply chains to win in the turns.
Tuesday, 06 October, 2020 / 11:00 AM - 11:45 AM BST
(06:00 AM - 06:45 AM EDT)
Roundtable: Women in Supply Chain
Susan Boylan, Director Analyst, Gartner
Lisa Callinan, VP, Team Manager, Gartner
This roundtable session will talk about the role of women in supply chain.
Tuesday, 06 October, 2020 / 11:00 AM - 11:45 AM BST
(06:00 AM - 06:45 AM EDT)
CSCO Roundtable: Leading the Supply Chain Organization Through Disruption and Change
Pierfrancesco Manenti, VP Analyst, Gartner
Thomas O'Connor, Sr Director Analyst, Gartner
The COVID-19 pandemic has created changes and disruption to every facet of our lives, personal and work related. As a Supply Chain Executive, what were some of the most effective approaches, tools or communication mechanisms you used to lead the organization through the disruption? In this interactive session, peers will share their stories and learn from others.
Tuesday, 06 October, 2020 / 12:30 PM - 01:00 PM BST
(07:30 AM - 08:00 AM EDT)
The Supply Chain Capabilities to Win in the Digital Era
Michael Burkett, Distinguished VP Analyst, Gartner
You need the right supply chain capabilities to capitalize on new digital revenue opportunities, yet fewer than half of organizations designing digital supply chains are building such capabilities. They are instead focused on closing existing process gaps for short-term gain. We'll help you build the transformative capabilities essential for digital business success.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
Ask the Expert: Lessons Learned From Europe's Top 15 Supply Chains for 2020
Mike Griswold, VP Analyst, Gartner
In this session we will highlight a number of the lessons learned from some of Europe's leading supply chains and how they are able to support and in a number of cases lead their organizations to better navigate the turns.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
Ask the Expert: Creating and Communicating a Compelling Supply Chain Strategy
Jennifer Loveland, Sr Director Analyst, Gartner
Creating a compelling strategy is a perennial challenge for CSCOs, and digital business makes it even harder. Come ask a Gartner expert about approaches to and best practices for creating a compelling supply chain strategy, and for presenting that strategy to your board of directors and other company executives.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
A CSCO's Guide to Developing Dynamic Supply Chain Strategies to Navigate an Evolving World
Digital disruption, economic headwinds, corporate social responsibility and evolving business models are quickly redefining supply chains. To cope, you need dynamic and agile strategies. We'll provide a framework you can use to develop such strategies to tackle this multifaceted evolution.
Tuesday, 06 October, 2020 / 02:45 PM - 04:30 PM BST
(09:45 AM - 11:30 AM EDT)
Research Discussion: Boosting Decision Quality in the Face of Disruptive Changes
Sarah deLiefde, Managing Vice President, Gartner
Ken Chadwick, VP Analyst, Gartner
Research shows that disruptive changes are more common in our supply chain organizations today than they were three years ago. Are supply chain leaders prepared to engage their teams differently to improve the quality of their decisions in this more disruptive environment? In this session we will explore the impacts that disruption is having, and a surprising new approach that can impact how you respond.
Wednesday, 07 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Case Study: How Samsung's Supply Chain Formula Enables Agility Through the Turns
Karan Seth, Senior Manager, Samsung
In this session, Samsung's Karan Seth will share how the SAMSUNG Supply Chain strategy and agile organization anticipates disruption and enables the business to adjust and execute through the turns.
Wednesday, 07 October, 2020 / 12:15 PM - 01:00 PM BST
(07:15 AM - 08:00 AM EDT)
Roundtable: Building on an Inclusive, Equal and Diverse Supply Chain Organization
Sarah Watt, Sr Director Analyst, Gartner
Micheal Youssef, Sr Director Analyst, Gartner
Studies show that an inclusive and diverse workforce achieves better innovation outcomes and financial performance, but fostering an inclusive culture isn't always easy. Join your colleagues and peers for a discussion on best practices for attracting, developing and retaining a diverse and inclusive supply chain workforce.
Wednesday, 07 October, 2020 / 12:15 PM - 01:00 PM BST
(07:15 AM - 08:00 AM EDT)
CSCO Roundtable: Winning in the Digital Era
John Dixon, Managing Vice President, Gartner
Pia Orup Lund, Director Analyst, Gartner
The digital business era and today's volatile, uncertain, complex and ambiguous world have highlighted that even supply chains with foundational operational excellence can be fragile. Join your peers for a discussion on the future of supply chain and the steps needed to ensure a fit and agile organization.
Wednesday, 07 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Signature Series: CEO Perspective: The Big Challenges Facing Supply-Chain-Driven Businesses
Thomas O'Connor, Sr Director Analyst, Gartner
Gartner annually surveys CEOs to identify the most significant trends and issues impacting commercial agendas. We'll dive into the ramifications of these trends and issues for CSCOs, so you can get ahead of the game and ensure your organization can navigate the turns being faced in today's disrupted world.
Thursday, 08 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Signature Series: The Future of Supply Chain
Michael Burkett, Distinguished VP Analyst, Gartner
The evolution of digital technologies, the increasing shortage of talent, the opportunity of the circular economy, and the emergence of nontraditional competitors are among the external forces reshaping how supply chains are defined, organized and operated. We'll help inspire and guide you toward designing and planning a future-focused supply chain strategy to win the turns.
Thursday, 08 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
From Integration to Synchronization: The Rise of the Intelligent Supply Chain
Only a few years ago, the idea of an intelligent supply chain capable of harmonizing supply and demand in real time while executing autonomously seemed like the stuff of science fiction. But, with the relentless pace of innovation in areas such as IoT, Digital Ecosystems, AI, Autonomous, RPA, Block chain and 3D printing in the era of the digitally synchronized supply chain is drawing ever nearer. This session will discuss the convergence of these various technologies, the impact of synchronization on the supply chain of the future and the strategies organizations are deploying today to prepare.
Thursday, 08 October, 2020 / 01:45 PM - 02:30 PM BST
(08:45 AM - 09:30 AM EDT)
Roundtable: A Cost Optimization Vision That Maximizes Performance and Enables Company Strategy
Paul Lord, Sr Director Analyst, Gartner
Join this peer discussion about how to create a cost optimization vision that drives tangible performance improvements while also increasing your leadership effectiveness, scope of business influence and strategic relevance.
Tuesday, 06 October, 2020 / 11:00 AM - 11:45 AM BST
(06:00 AM - 06:45 AM EDT)
Roundtable: Women in Supply Chain
Susan Boylan, Director Analyst, Gartner
Lisa Callinan, VP, Team Manager, Gartner
This roundtable session will talk about the role of women in supply chain.
Tuesday, 06 October, 2020 / 01:15 PM - 01:45 PM BST
(08:15 AM - 08:45 AM EDT)
Access the Talent Required to Achieve Digital Supply Chain Transformation
Dana Stiffler, VP Analyst, Gartner
Building a digital supply chain requires advanced skills, including technology and data management, but only a third of supply chain organizations have dedicated resources with these skills. We'll look at organizational and collaborative models for accessing the talent required for digital supply chain success.
Wednesday, 07 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Developing an Agile Supply Chain Culture
Ken Chadwick, VP Analyst, Gartner
Many supply chain leaders strive for an “agile” culture – to be nimble and responsive in decision making to improve service, reduce inventory or take advantage of opportunities. But changing how decisions are made is difficult. We'll outline the challenges to and strategies for changing decision making to develop a more agile culture.
Wednesday, 07 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Ask the Expert: Maximizing Supply Chain Segmentation Value
Jennifer Loveland, Sr Director Analyst, Gartner
The need to balance growth, cost optimization and complexity is a growing challenge for supply chain leaders, and segmentation can help. Come ask a Gartner expert how segmentation can help to create this balance, where to apply segmentation and how to maximize its benefits.
Wednesday, 07 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Manage Digital Supply Chain Innovation Pipelines to Create Value
Michael Burkett, Distinguished VP Analyst, Gartner
Three out of four supply chain practitioners allocate funds for digital innovation, but 80% of them say it’s a challenge to scale innovations into operational production use. Why the struggle? We'll look at how leaders govern innovation to ensure digital visions are nurtured to deliver value.
Wednesday, 07 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
2020 Has Reduced Supply Chain Cost Optimization to a Single Formula
Paul Lord, Sr Director Analyst, Gartner
The events of 2020 brought clarity to the imperative that supply chains must operate to effectively fulfill demand and maximize cash generation for the business. At the same time, disruptions have pressure tested and exposed the impact of network design choices motivated by supply cost minimization. These two findings have combined into a single formula for supply chain cost optimization.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Strategies for Driving Change
Caroline Chumakov, Principal Analyst, Gartner
According to a recent Gartner survey "too much change happening at once" is the number one barrier to future success for supply chains. Many organizations struggle with the strategies needed to drive the design, implementation and adoption of change in their organization. This session will walk through what we know about the challenges of change management, and will propose solutions to increase the effectiveness of your change efforts.
Thursday, 08 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Agility Is More Than Upside Capacity
Jennifer Loveland, Sr Director Analyst, Gartner
Dynamic environments continuously change our operating models. Supply chains have long focused on operational agility to recover from supply disruptions or demand swings, but do you have all six forms of supply chain agility? We'll highlight how to be agile in how you design and operate your supply chain.
Thursday, 08 October, 2020 / 11:30 AM - 12:00 PM BST
(06:30 AM - 07:00 AM EDT)
Drivers for Centralization or Decentralization of Supply Chain Organizations
Ken Chadwick, VP Analyst, Gartner
Should I centralize or decentralize the supply chain organization? This question is at the heart of many discussions on supply chain organization design, both pre-and-post pandemic. This session will outline the dimensions of centralization and decentralization, and highlight how supply chain leaders can process the pros and cons to make the right decisions for their business.
Thursday, 08 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Ask the Expert: The Ingredients for Successful Transformations
Caroline Chumakov, Principal Analyst, Gartner
Supply chain transformations are stalling, and one reason is that CSCOs often neglect three basic ingredients: A clear and motivating endgame; principles to let people know they're on track, and culture hacks to make the transformation real. Come ask a Gartner expert how to ensure you have the right ingredients for your supply chain transformation initiative.
Tuesday, 06 October, 2020 / 11:00 AM - 11:30 AM BST
(06:00 AM - 06:30 AM EDT)
The Five-Step Product Portfolio Planning Process to Improve Growth and Portfolio Health
Tina Hu, Sr Director Analyst, Gartner
Most companies recognize the importance of the product portfolio process in S&OP, but they struggle with it. We'll take you through the five steps of the product portfolio planning process, enabling you to improve product portfolio health and capture market growth through production introduction and launches.
Tuesday, 06 October, 2020 / 12:30 PM - 01:15 PM BST
(07:30 AM - 08:15 AM EDT)
Roundtable: Assessing If and When Demand-Driven Materials Requirements Planning Is Right
Tim Payne, VP Analyst, Gartner
Join this discussion wherein you'll exchange thoughts and practical advice from peers when it comes to evaluating whether or not demand-driven materials requirements planning (DDMRP) is the right approach for some or all of your planning woes, and for which environments (e.g., volatile or stable) DDMRP is best suited.
Tuesday, 06 October, 2020 / 02:00 PM - 02:30 PM BST
(09:00 AM - 09:30 AM EDT)
Win Executive Engagement With Business-Minded S&OP Language
Marko Pukkila, VP, Team Manager, Gartner
Companies often struggle to gain executive and cross-functional buy-in to S&OP, usually because the supply chain planning language is not clearly understandable to others. We'll helps S&OP leaders present the plan, tell the story of the current state of the business, and highlight the decisions that should be made.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
Autonomous Planning: Fact or Fiction?
Pia Orup Lund, Director Analyst, Gartner
Many companies are digitalizing their supply chain planning, some with the goal of achieving autonomous planning. We'll explore what autonomous planning is, under what circumstances it can happen, which planning decisions will be affected, and how to get there.
Wednesday, 07 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Case Study: Set Success Targets for Your Future New Product Introductions
Micheal Youssef, Sr Director Analyst, Gartner
Ankur Modi, Vice President, Philip Morris International
Companies rely on new product introductions (NPIs) to improve revenue and profitability, but NPIs often fail to deliver their desired outcome. In this session Ankur Modi from Philip Morris International (PMI) will share the PMI approach to defining the right set of metrics that measure and evaluate the success of new product introductions.
Thursday, 08 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Ask the Expert: Assumption Planning in S&OP Decision Making
Tina Hu, Sr Director Analyst, Gartner
Successful outcomes require better decisions and good decisions can only be made based on good assumptions. For many supply chain leaders, assumption planning is a struggle. Come ask a Gartner expert about good assumption planning, best practices for doing it accurately and the governance required.
Thursday, 08 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Overcoming Four Barriers to Incorporate Risks and Opportunities in S&OP
Cristina Carvallo, Director Analyst, Gartner
Assessing risks and opportunities is a powerful tool to facilitate decision making throughout the different steps of the S&OP process, but many companies struggle with it. We'll provide key insights on how to effectively identify risks and opportunities, and use them throughout the S&OP process to improve decision making.
Thursday, 08 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
2020 Has Reinforced the Importance of Inventory Excellence
Paul Lord, Sr Director Analyst, Gartner
The business disruptions and supply chain challenges of 2020 have brought the importance of operating for cash into sharp focus. This session will provide supply chain leaders with research insights and new thinking about how to prioritize the development of inventory excellence to maximize operating cash flow while optimizing the delivery of supply network outcomes that fulfill demand.
Thursday, 08 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Organizing Strategies for Planning Leaders
Ken Chadwick, VP Analyst, Gartner
The complexity of global business is increasing, and the need to coordinate and integrate decisions is more critical than ever. Planning teams are looking to organize to be market-facing while also gaining efficiencies of scale, standards and technologies. In this session we will walk through a process and strategies for developing balanced solutions to your supply chain planning organization challenges.
Tuesday, 06 October, 2020 / 11:00 AM - 11:30 AM BST
(06:00 AM - 06:30 AM EDT)
Building a Talent Strategy for Sourcing and Procurement
Caroline Chumakov, Principal Analyst, Gartner
Failing to attract and retain top talent will hinder your sourcing and procurement objectives. We'll explore how to build a holistic talent strategy for your procurement organization in order to build new capabilities, retain great talent, and drive results.
Tuesday, 06 October, 2020 / 12:30 PM - 01:00 PM BST
(07:30 AM - 08:00 AM EDT)
Demystifying Concentrated Market Supply During Times of Crisis
Koray Kose, Sr Director Analyst, Gartner
The long standing misbelief that concentrating supply and economies create resilience and cost efficiency showed ineffective during the most recent crisis. This session will go deeper into managing supply risk from concentrated markets (external factors) and single/sole sources (internal decisions).
It will introduce a playbook to mitigate risk and best practices of supply and sourcing mitigation and changes during and post the COVID-19 crisis. The focus will be balancing the risk appetite, resilience to counter impacts from uncertainties in concentrated supply chains.
Tuesday, 06 October, 2020 / 02:00 PM - 02:30 PM BST
(09:00 AM - 09:30 AM EDT)
Case Study: Proactively Sensing and Responding to Supply Chain Disruptions
Geraint John, VP Analyst, Gartner
Eric Dwinells, Director Global Supply Management Operations, Bose
In volatile times, successful companies approach risk proactively and invest in capabilities to sense and respond to disruptions quickly. We'll showcase how consumer electronics maker Bose uses people, processes and technology to identify and mitigate risk across its global supply base - and how it deployed them to manage through the COVID-19 pandemic.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
Ask the Expert: Supplier Performance Management – It's More Than a Scorecard, It's a Strategy
Miguel Cossio, Director Analyst, Gartner
The best suppliers are often not the cheapest. During an economic downturn, procurement leaders risk losing their most capable suppliers as they seek short-term cost savings. This session will provide a forum for attendees to ask questions on how to overcome common challenges in supplier performance management, what metrics other organizations track, and how to design a robust program that yields results.
Wednesday, 07 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Transforming Procurement's Value Proposition to Become a Trusted Advisor
Thomas Pocock, Director, Advisory, Gartner
Procurement is often the tactical support function that agrees to every business partner request and idea, but you must go beyond this and challenge business assumptions to identify new ways to deliver value. We'll help you do this, expand your influence across the business, and establish a stronger value proposition.
Thursday, 08 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Winning Through Deeper Supplier Collaboration
Miguel Cossio, Director Analyst, Gartner
Companies that gain preferential treatment with their supply base access innovation, capacity, and cost advantages ahead of their competitors. We'll explore the key actions leading organizations are taking to launch and maintain an effective supplier collaboration program, become a “customer of choice,” and win in the turns.
Tuesday, 06 October, 2020 / 01:15 PM - 01:45 PM BST
(08:15 AM - 08:45 AM EDT)
Case Study: Create a Commercialization Process That Keeps Up With Customer Demands
Martin Dennison, Vice President, Regulatory, Quality and Analytical Services, Pharmavite
False assumptions about legacy processes often keep companies from adapting to shifting market demands. Learn how Pharmavite systematically busted process myths to reinvent its commercialization process and open new markets.
Wednesday, 07 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
How CSCOs Can Influence Manufacturing Footprint Strategy
Kamala Raman, Sr Director Analyst, Gartner
Long taken for granted, manufacturing footprint decisions are being upended by advances in technology and analytics on the one hand, and shifting manufacturing cost structures on the other. We'll show how supply chain executives can get a seat at the table when decisions are made with long-lasting impact on supply chain capabilities and costs.
Thursday, 08 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Avoid the Pilot Trap and Expand Manufacturing Innovation
Simon Jacobson, VP Analyst, Gartner
Taking pilots from individual sites and across manufacturing network remains a challenge. We'll offer insights and tactics to scale innovative digital capabilities and work in new ways.
Thursday, 08 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Flexible Quality Management: Redesigning Processes to Liberate Business Operations
Ankur Mehta, Director, Advisory, Gartner
Increasingly aggressive growth targets are forcing companies to respond with faster time-to-market and more efficient processes. Legacy ways of managing quality too often prevent rather than enable shifting strategies. We'll show you what flexible quality processes look like and how to build them.
Tuesday, 06 October, 2020 / 11:00 AM - 11:30 AM BST
(06:00 AM - 06:30 AM EDT)
Better Customer Outcomes Through Collaboration Across Emerging Ecosystems
Simon Bailey, Sr Director Analyst, Gartner
Collaboration can no longer remain stuck in bilateral mode at each point in the supply chain. It needs to expand to connect ecosystem partners to enable new business models and improved customer outcomes. We'll discuss emerging ecosystems, and how leaders are enabling them with investments in new technologies and new competencies across orchestration, synchronization and collaboration.
Tuesday, 06 October, 2020 / 02:00 PM - 02:30 PM BST
(09:00 AM - 09:30 AM EDT)
Five Actions to Optimize Logistics Costs From Within Your Organization
Farrah Salim, Sr Principal Analyst, Gartner
Logistics leaders often turn to external carriers and other providers to save costs, but they overlook important ways they can reduce costs within their own logistics organization. We'll discuss opportunities for doing just that.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
A Logistics Action Guide to Dealing With and Recovering From Disruption
David Gonzalez, VP Analyst, Gartner
Some logistics leaders feel that their logistics functions are in a perpetual state of disruption. This may be somewhat of an exaggeration but many logistics leaders believe that in the future major disruptive events will occur more frequently and at varying degrees of severity. This session provides logistics leaders with a disruption response framework to better navigate disruptive turns.
Wednesday, 07 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Bridging the Logistics Talent Gap: From Baby Boomers to Robots
Susan Boylan, Director Analyst, Gartner
As talent constraints continue, logistics leaders will need to think creatively and leverage in-house skills as well as new technology to bridge the talent gap.
Wednesday, 07 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Ask the Expert: How to Foster Continuous Improvement With Your 3PL Provider
Susan Boylan, Director Analyst, Gartner
Companies often struggle to continuously obtain added value from their 3PL providers. A mix of analyst presentation and open Q&A, this session is designed to help supply chain leaders responsible for logistics develop effective, continuous improvement programs to maximize the value of their relationships with 3PL providers.
Thursday, 08 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Gartner Magic Quadrant for Global 3PL Service Providers
David Gonzalez, VP Analyst, Gartner
We'll reveal the leading global 3PL service providers, highlight trends in the global logistics industry, how 3PLs are positioning and differentiating their services, and show how shippers can leverage the global 3PLs to better manage disruption and navigate the turns.
Thursday, 08 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Outsourcing Imperatives: The Rise and Future of the 4PL
David Gonzalez, VP Analyst, Gartner
We'll define the scope of logistics outsourcing services today, and review how the 4PL model will likely evolve, helping logistics leaders inform their strategic planning and network development.
Tuesday, 06 October, 2020 / 01:15 PM - 01:45 PM BST
(08:15 AM - 08:45 AM EDT)
The Market Guide for Real-Time Transportation Visibility
Bart De Muynck, VP Analyst, Gartner
The most critical challenge for CSCOs is the struggle to gather, analyze and use data to drive effective supply chain decisions. Providing visibility is a core part in providing CSCOs with these insights. In this session, we will discuss the different segments of operational visibility and highlight real-time transportation visibility which is the fastest growing segment within Visibility. Attendees will better understand the different visibility solutions, the trends in the market as well as the relevant vendors to consider.
Tuesday, 06 October, 2020 / 02:00 PM - 02:30 PM BST
(09:00 AM - 09:30 AM EDT)
Gartner Magic Quadrant for Transportation Management Systems
Bart De Muynck, VP Analyst, Gartner
In this session, the Magic Quadrant authors will present the 2020 Gartner Magic Quadrant for Transportation Management Systems (TMSs), and discuss trends in the transportation management space.
Tuesday, 06 October, 2020 / 02:00 PM - 02:30 PM BST
(09:00 AM - 09:30 AM EDT)
Signature Series: The Top Supply Chain Technology Trends
Dwight Klappich, VP Analyst, Gartner
This session will address the top technology trends that will impact how Supply Chains will work in the future. From AI to Blockchain to Robots. What will be the value of having these technologies to face headwinds and tailwinds.
Wednesday, 07 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Gartner Magic Quadrant for Manufacturing Execution Systems
Rick Franzosa, Sr Director Analyst, Gartner
The global manufacturing execution systems (MES) market is a key pillar of smart factories and digital business for manufacturers. New technologies are being adopted and disruptors emerging. We'll help supply chain technology leaders select appropriate vendors and solutions.
Wednesday, 07 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Gartner Hype Cycle for Supply Chain Planning Technologies
Amber Salley, Sr Director Analyst, Gartner
Supply chain planning leaders are bombarded with hype over emerging technologies that will impact the space. We'll discuss the Gartner Hype Cycle for Supply Chain Planning Technology to help you make sense of it all, and help you decide which technologies will help improve your planning activities in increasingly turbulent times.
Wednesday, 07 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Hyper-Local Fulfillment: Winning by Getting Real Close to Your Customers
Dwight Klappich, VP Analyst, Gartner
Customers want instant gratification, so the days of distribution centers being hundreds of miles from them are over. Hyper-local fulfillment is the way forward, and requires new technologies like small, often automated fulfillment centers to cost effectively accelerate order fulfillment. We'll explore hyper-local fulfillment, focusing on the emerging technologies that will make it real.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
How to Use Digital Technologies to Power Physical Fulfillment
Tom Enright, VP Analyst, Gartner
Getting a product to a customer always requires some degree of physical effort. Doing so cost efficiently, intelligently and in a timely manner requires the right digital technologies. We'll show how machine-learning-based demand, artificial intelligence and smart physical operations will power advanced fulfillment operations.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
2020 Top Technology Trends for Manufacturing Operations
Simon Jacobson, VP Analyst, Gartner
To stay ahead of competitors, you need to chop through the hype and understand the trends that will disrupt manufacturing operations during the next five years. We'll identify and discuss the top 10 mega-trends in manufacturing operations that cannot be ignored.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Ask the Expert: The Future of Work in an Era of Smart Machines and Robots
Dwight Klappich, VP Analyst, Gartner
Come ask a Gartner expert about how and where smart machines and robots will affect how we operate supply chains today and in the future.
Thursday, 08 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
The Future of Sourcing and Procurement Applications
Patrick Connaughton, Sr Director Analyst, Gartner
Emerging technology in areas like virtual assistants, embedded real-time analytics, AI and zero-touch user interfaces (UIs) are reshaping the future of procurement and sourcing software. In this session, we’ll cover the key trends to watch defining the future of procurement and strategic sourcing (e-sourcing, spend analysis and contract management) software applications.
Thursday, 08 October, 2020 / 11:30 AM - 12:00 PM BST
(06:30 AM - 07:00 AM EDT)
Magic Quadrant for Warehouse Management Systems
Dwight Klappich, VP Analyst, Gartner
We'll review the Gartner Magic Quadrant for Warehouse Management Systems (WMSs), explore some of the findings from Gartner's WMS critical capabilities research, and consider lessons learned by those who've recently implemented WMSs.
Thursday, 08 October, 2020 / 11:30 AM - 12:00 PM BST
(06:30 AM - 07:00 AM EDT)
Multienterprise Supply Chain Business Networks
Christian Titze, VP Analyst, Gartner
Multienterprise supply chain business networks (MESCBNs) support a community of trading partners that needs to coordinate and execute end-to-end (E2E) supply chain processes. We'll elaborate on the who, what, where, when, how and why of MESCBNs, showing how essential they will become along the maturity journey.
Thursday, 08 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Understanding the Hype Cycle for Procurement and Sourcing Solutions
Patrick Connaughton, Sr Director Analyst, Gartner
We'll review Gartner's Hype Cycle for Procurement and Sourcing Solutions, providing a better understanding of the maturity and benefits of a wide range of available technologies.
Thursday, 08 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
IIoT Is Moving in Next to Your MES: What Should You Be Doing to Prepare?
Rick Franzosa, Sr Director Analyst, Gartner
Industrial Internet of Things (IIoT) platforms are challenging monolithic manufacturing execution systems (MES). Manufacturers are piloting IIoT platforms, and beginning to push some of them beyond data collection and analytics to providing additional manufacturing management functions. How should you prepare for the adoption of these new technologies?
Thursday, 08 October, 2020 / 12:15 PM - 12:45 PM BST
(07:15 AM - 07:45 AM EDT)
Ask the Expert: Smart Machines in Logistics: Fad, Fear or Fabulous
Dwight Klappich, VP Analyst, Gartner
Smart machines (robots) won't "be back," they're here to stay. Robot demand and usage is exploding but fear and foreboding remain. Are these ready? How will my people react to them? How should I use them? Are they all the same? Do I have the right people? Are they going to take over the world and put us all out of work? All legitimate questions will be explored in this session.
Thursday, 08 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Ask the Expert: What I Need to Know on Strategic Technology Trends Such as Artificial Intelligence, Advanced Analytics or the Digital Supply Chain Twin
Amber Salley, Sr Director Analyst, Gartner
What I need to know on strategic technology trends such as artificial intelligence, advanced analytics or the digital supply chain twin. Supply chains are increasingly adopting emerging technologies in order to create a competitive advantage through optimized business processes or entirely new business models. This session will allow to ask analysts on selected technology trends and share insights with peers.
Thursday, 08 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Avoid the Pilot Trap and Expand Manufacturing Innovation
Simon Jacobson, VP Analyst, Gartner
Taking pilots from individual sites and across manufacturing network remains a challenge. We'll offer insights and tactics to scale innovative digital capabilities and work in new ways.
Thursday, 08 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Ask the Expert: Best Practices and Governance of Manufacturing Execution Systems Deployments
Rick Franzosa, Sr Director Analyst, Gartner
Deployment of multi-site Manufacturing Execution Systems (MES) is a daunting task, but adhering to a set of best practices is a clear indicator of success. These best practices will be shared as well as how changing technologies are affecting deployment strategies. This will be a facilitated session where participants will be expected to share their thoughts and experiences in MES deployment and how they have achieved success, and lessons learned along the way.
Tuesday, 06 October, 2020 / 12:30 PM - 01:00 PM BST
(07:30 AM - 08:00 AM EDT)
Circular Business Models Are Disrupting Linear Supply Chains
Thomas O'Connor, Sr Director Analyst, Gartner
Digital business and circular economies will combine to disrupt traditional linear supply chains. Shakeups are already happening across manufacturing (e.g., as-a-service models) and retail (e.g., re-commerce). We'll explore how these shifts will impact your enterprise, and help you prepare your supply chain operating model to deliver value in a digitally enabled circular economy.
Tuesday, 06 October, 2020 / 12:30 PM - 01:15 PM BST
(07:30 AM - 08:15 AM EDT)
Roundtable: Preparing for a Future of Supply Chain Sustainability
Sarah Watt, Sr Director Analyst, Gartner
Steven Steutermann, Managing Vice President, Gartner
Companies are striving to operate more transparently, responsibility and sustainability than ever before. As consumers, investors and regulators pay more attention to how an organization's supply chain impacts the environment, sustainability has emerged as a key focus area. How is your organization working to manage risks and balance profitability?
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Ask the Expert: Greenhouse Emission Reduction: Operational Perspective
Sarah Watt, Sr Director Analyst, Gartner
Pia Orup Lund, Director Analyst, Gartner
Businesses are making increasing commitments to reducing their Greenhouse Gas (GHG) Emissions, in response to growing stakeholder concern. Is it really possible to get close to net zero emissions in operations? In this session we will share how to get started, and the actions that leading organizations are taking, including case studies. At the end of the sessions you will walk away with a number of ideas to explore when you return to your organization.
Thursday, 08 October, 2020 / 10:45 AM - 11:15 AM BST
(05:45 AM - 06:15 AM EDT)
Ask the Expert: Sustainable Retailing and Last-Mile Fulfillment
Tom Enright, VP Analyst, Gartner
Consumers are looking for more sustainable alternatives when it comes to fast order fulfillment. Come ask a Gartner expert how this sustainability drive will impact last-mile fulfillment and other aspects of the supply chain for retailers, direct-to-consumer companies, and and shippers and freight carriers.
Thursday, 08 October, 2020 / 01:00 PM - 01:30 PM BST
(08:00 AM - 08:30 AM EDT)
Closing the Loop to Create Future-Fit Raw Material Strategies
Sarah Watt, Sr Director Analyst, Gartner
Moving from a linear to a circular economy promises to decouple resource consumption from growth. Our research recently explored the obstacles to end of life materials reuse. In this session, we will combine in-depth research with case studies to explore how organisations are overcoming barriers to end of life management; highlighting how waste can now have value.
Thursday, 08 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Act Now to Reduce Greenhouse Gas Emission From Transportation
Sarah Watt, Sr Director Analyst, Gartner
Logistics leaders are looking to balance efficiency drivers against sustainability requirements for greenhouse gas emissions reduction. This session will look at how leaders can put in place strategies and tactics to reduce emission. This introductory sessions will help you give you the tools to set an emissions reduction strategy.
Tuesday, 06 October, 2020 / 12:30 PM - 01:00 PM BST
(07:30 AM - 08:00 AM EDT)
Supply Chain Makes Customer Experience Its New Commercial Weapon
Lisa Callinan, VP, Team Manager, Gartner
Corporate leaders are looking to Supply Chain to "Deliver the Goods" when it comes to Customer Experience. How you deliver is just as important as what you deliver in the experience economy. This session examines this changing customer landscape and how political, social, environmental and economic influences are creating a new commercial battleground where supply chain is the secret weapon.
Wednesday, 07 October, 2020 / 10:45 AM - 11:30 AM BST
(05:45 AM - 06:30 AM EDT)
Roundtable: Deal or No Deal, With Less Than 100 Days to go are you Ready for BREXIT
Lisa Callinan, VP, Team Manager, Gartner
Susan Boylan, Director Analyst, Gartner
For the BREXIT process, 2020 was supposed to be the year of transition and a time for the UK and the EU to negotiate a trade agreement. Whether by the time we get to the 31st of December there is a deal or no deal, companies will have adapt to new process and procedures for moving good and service between the UK and the EU. Participants at this roundtable will discuss their approaches to BREXIT preparedness.
Wednesday, 07 October, 2020 / 01:45 PM - 02:15 PM BST
(08:45 AM - 09:15 AM EDT)
Ask the Expert: Understanding What Customers Want From the Supply Chain Experience
Beth Coppinger, Sr Director Analyst, Gartner
Customer needs are changing so quickly, it's hard to keep up. We'll discuss how leading supply chains are learning to listen carefully to their customers and create a response to improve the customer experience.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Developing Supply Chain Customer Centricity: Touchpoints Before, During and After
Beth Coppinger, Sr Director Analyst, Gartner
Supply chain leaders must be able to understand fast-changing customer needs, before, during and after each interaction or touch point. We'll explore several capabilities that will help you understand customer pain points and opportunities, so that you can drive improvements in customer experience.
Tuesday, 06 October, 2020 / 02:45 PM - 03:15 PM BST
(09:45 AM - 10:15 AM EDT)
Empower Managers to Drive a Strong Culture of Quality
Lusi Zheng, Director, Advisory, Gartner
Managers are crucial to culture change, but often fail to cascade messages and set the right tone. We'll look at what works and what doesn't when it comes to equipping and empowering managers to drive a culture of quality.
Wednesday, 07 October, 2020 / 02:30 PM - 03:00 PM BST
(09:30 AM - 10:00 AM EDT)
Ask the Expert: Driving a Quality Mindset Into Your Company Culture
Lusi Zheng, Director, Advisory, Gartner
To deliver a quality product on time, supply chain organizations strive to build a strong quality mindset, creating a place where employees hear, feel and see quality all around them. Come ask a Gartner expert about strategies and tactics for how best to build a quality mindset into your organization's culture.
Thursday, 08 October, 2020 / 11:30 AM - 12:00 PM BST
(06:30 AM - 07:00 AM EDT)
Sustaining a Quality-Focused Culture Through Disruptions
Ankur Mehta, Director, Advisory, Gartner
Sudden economic and competitive turns threaten even the strongest cultures of quality. We'll outline the steps leaders should take to maintain a strong culture of quality, even as employees feel pressure to decrease costs and increase speed.