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Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Hype Cycle for Procurement and Sourcing, 2021

William McNeill, Sr Director Analyst, Gartner

Sourcing and procurement leaders are under constant pressure to define and execute a digital roadmap. The Hype Cycle for Procurement and Sourcing helps these leaders sort through the noise of the latest buzz and find the most impactful technologies for their business. Is artificial intelligence really delivering value? What other technologies should we be considering? This session answers these questions and more.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Hype Cycle for Supply Chain Execution Review

Christian Titze, VP Analyst, Gartner

This session will explore Gartner's 2021 Supply Chain Execution Hype Cycle.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Hype Cycle for Supply Chain Planning

Tim Payne, VP Analyst, Gartner

In this session we will explore Gartner's Supply Chain Planning Technology Hype Cycle.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Global 3PL Service Providers

Susan Boylan, Director Analyst, Gartner

Join this session, where we reveal the 2021 Global 3PL Magic Quadrant. The logistics outsourcing sector has adapted to the changing needs of its customers following a highly disruptive period. This disruption has fundamentally shifted relationships, access to global capacity and outsourcing trends to support global economic and social recovery. See what the world´s leading 3PLs are doing to support global economic and social recovery.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Manufacturing Execution Systems

Rick Franzosa, Sr Director Analyst, Gartner

The global MES market is a foundational building block of smart manufacturing strategies and digital business for manufacturers. Disruptive technologies and new providers are shaking things up. Supply chain technology leaders should use this session to understand the dynamics of the MES/MOM market.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Real-Time Transportation Visibility

Carly West, Director Analyst, Gartner

Present Theater is on the Real-Time Transportation Visibility Magic Quadrant that will be publishing for the first time this year. It will showcase the MQ visual and explain the market, the trends and the vendors.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Supply Chain Planning Solutions

Amber Salley, Sr Director Analyst, Gartner

In this session we will explore Gartner's Magic Quadrant for Supply Chain Planning Solutions

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Transportation Management Systems

Brock Johns, Sr Principal Analyst, Gartner

This session will review the Gartner Magic Quadrant for Transportation Management Systems (TMS), explore some of the findings from the TMS Critical Capabilities and macro trends affecting the TMS market.

Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST

(01:00 AM - 01:20 AM EDT)

Magic Quadrant for Warehouse Management Systems 2021

Dwight Klappich, VP Analyst, Gartner

This session will review the Gartner Magic Quadrant for Warehouse Management Systems (WMSs), explore some of the findings from Gartner's WMS critical capabilities research, and consider lessons learned by those who've recently implemented WMSs. This will explore the current state of the WMS market, what is compelling and new and how the market is evolving.

Monday, 13 September, 2021 / 11:00 AM - 11:45 AM CEST

(05:00 AM - 05:45 AM EDT)

Opening Keynote: From Cause to Cure: Purpose=Driven Outcomes for a Fractured World

Dana Stiffler, VP Analyst, Gartner

Simon Bailey, Sr Director Analyst, Gartner

Supply chains have been stressed and strained by multiple high-impact disruptions that have left our profession in the spotlight and our energy depleted. As we strive to repair the fractures, we are faced with the old challenge of profitability and new, complex challenges of inequality and climate change. Supply chains are viewed by many as the cause of these strains on resources, but if we are the cause – then we too can be the cure. New challenges require new solutions and by sharpening organization focus, tapping into workforce creativity and passion, and deepening ecosystem partnerships we can redefine purpose for truly sustainable profit and realize supply chain’s potential to be the cure.

Monday, 13 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Budgeting and Strategic Planning Trends for Procurement

Thomas Pocock, Director, Advisory, Gartner

2020 was a year of immense change and disruption for many procurement functions. As procurement functions revise their long-term strategies, join this session to learn how procurement’s headcount and budget were impacted for 2021, how procurement’s priorities have shifted, and the key actions procurement leaders are taking to stay ahead.

Monday, 13 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Case Study: Novo Nordisk Supply Chain Living the Company Purpose

Andrew Finnegan, Corporate Vice President, Supply Chain Novo Nordisk

What does a purpose driven organization look like? Novo Nordisk was founded with the purpose of treating and beating diabetes. It is a mission that has guided the organization as it has developed new treatments for diseases and provided care into new markets. The supply chain is pivotal to enabling drug access where and when it is needed. Learn from Novo Nordisk's VP of Supply Chain, how the supply chain is stepping up and stepping forward to enable the company's purpose

Monday, 13 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Lessons for Designing a “Fit for Purpose” Organization

Ken Chadwick, VP Analyst, Gartner

The disruptions of 2020/1 caused many companies to rethink how they organize their supply chains. But what does a “best practice” organization look like? This session will outline what our research told us about designing a “fit for purpose” supply chain organization structure.

Monday, 13 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Protect Your Most Critical Assets -- Develop A Future Fit Manufacturing Workforce

Simon Jacobson, VP Analyst, Gartner

Smart manufacturing doesn't destroy jobs. It creates them. Moving from a traditional break-fix culture to a data-driven organization is not a simple ask. We provide tactics for democratizing operational knowledge, upskilling, and eliminating experiential bias.

Monday, 13 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Reinvent Supply Chains for the New Normal: Balance Regional Designs in Global Networks

Kamala Raman, VP Analyst, Gartner

Growing protectionism and the need for higher agility to manage demand and supply volatility has challenged the integrated global supply chains multinational companies excel at. This session will consider how to incorporate regional designs in a supply chain network without diluting the cost or competitive advantages of existing global networks.

Monday, 13 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Customer Collaboration From a "Nice to Have" to a "Need to Have"

Noha Samara, Director Analyst, Gartner

Pia Orup Lund, Director Analyst, Gartner

This session focuses on the evolving need of engaging your customers and collaborating with them throughout the supply chain processes. It discusses the CPFR process and the customer communication to deliver value both ways.

Monday, 13 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Supply Chain Diversity, Equity & Inclusion

Caroline Chumakov, Sr Principal Analyst, Gartner

The financial benefits of building a diverse supply chain organization have been well-documented for years, but 2020 heralded a renewed and more aggressive focus on diversity, equity and inclusion. Come, ask a Gartner expert how to ensure your organization can deliver on DE&I objectives and reshape supply chain to be a career destination for diverse candidates and employees.

Monday, 13 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

CSCO Roundtable: What Is the Government's Role in Supply Chain?

Eric O'Daffer, VP Analyst, Gartner

The past eighteen months saw significant global supply chain disruption and increased government involvement across all industries. This roundtable is designed to share experiences and ideas from leaders around the government's role in supply chain in a disruption like the pandemic and in periods of relative calm. Sharing ideas for how organizations should plan for variable levels of government involvement will be covered as well.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 13 September, 2021 / 12:00 PM - 06:00 PM CEST

(06:00 AM - 12:00 PM EDT)

Gartner One-on-One Expert Meetings Available: 12:00 PM – 6:00 PM

Don’t miss out on the opportunity to meet with one of our Gartner Experts! Get tailored, personalized advice on the challenges you and your organization are facing, or follow up on a session that is being delivered! Follow the link below to schedule your meeting.

Monday, 13 September, 2021 / 12:45 PM - 01:05 PM CEST

(06:45 AM - 07:05 AM EDT)

E2open: Henkel — AI and Data. The Forefront of SC Improvements

Artificial Intelligence is changing life but often hard to understand. AI programs are good at certain tasks, but the type of AI required to power today’s supply chain processes involves a pairing of technology & data. Join Henkel as we cover real-world AI use cases, from supervised to unsupervised, and from basic programs to embedded systems. Understand how AI helps to interact with the physical world around us to positively impact supply chains

Monday, 13 September, 2021 / 12:45 PM - 01:05 PM CEST

(06:45 AM - 07:05 AM EDT)

Blue Yonder: NUPCO delivers on its Digital Vision and High-Quality, Affordable Medical Supplies including C19 Relief

Saleh Almadhi, Supply Chain System & Analytics Sr. Mana, NUPCO

Listen to how NUPCO drives its Vision 2030 Goals to Deliver High-Quality, Affordable Medical Supplies with integrated Planning & Execution, S&OP, Inventory optimization and Warehouse management with Blue Yonder. NUPCO is the largest company of its kind in the Middle East responsible for the centralizing procurement, warehousing, distribution of pharmaceuticals, medical equipment and supplies for the benefit of all public hospitals and healthcare facilities.

Monday, 13 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

Roundtable: Built to Last: Design a Future-Proof Supply Chain moderated by project44

Since 2020, businesses have been confronted with challenges that have impacted supply chains like never before. From the Suez Canal incident, capacity constraints, port congestion, and skyrocketing freight rates, the industry has had to react and correct course to remain resilient and deliver value. Is there a way to future-proof supply chains? Join supply chain peers discussing recent challenges and strategies to ensure supply chain resiliency.

Monday, 13 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

Roundtable: How to Strike the Balance Between Cost, Sustainability & Resilience moderated by Coupa

Matthew Woodcock, RVP, Customer Value Management, Coupa

Supply Chains have been disrupted by multiple events driving calls for resilience. Global and corporate attention has been increasing the focus around Sustainable outcomes. However cost cannot just be ignored and can run counter to these other objectives. In this facilitated conversation, discuss with your peers the challenges facing Supply Chain Leaders in finding the right balance between these factors.

Monday, 13 September, 2021 / 01:10 PM - 01:25 PM CEST

(07:10 AM - 07:25 AM EDT)

Product Demo by Anaplan: From Resiliency to Growth: Future-proof Operations Within and Across the Supply Chain

Disruption has underlined the importance of intra-business connectivity in supply chain operations as well as across networks. After all – this type of visibility and collaboration is one of the key building blocks to an autonomous supply chain. Join us to discuss how leaders in the industry are making this a key part of their transformational drive — building out a durable structure for agility, resiliency, adaptability, and sustainability.

Monday, 13 September, 2021 / 01:10 PM - 01:25 PM CEST

(07:10 AM - 07:25 AM EDT)

Product Demo by ICRON: Handling Uncertainty in Optimizing Supply Chain Decisions with ICRON 4D

Zehra Melis Teksan, Product Management Director, ICRON Technologies

ICRON 4D is a supply chain planning platform with special emphasis on making optimized decisions under uncertainty. This demo will showcase risk modeling & opportunity tracking features of ICRON 4D in managing delivery promises.
- Control the overall risk appetite using a corporate risk profile
- Calculate and execute optimal delivery promises
- Make responsive decisions to handle new opportunities, and unwarranted risks in day-to-day operations.

Monday, 13 September, 2021 / 01:10 PM - 01:25 PM CEST

(07:10 AM - 07:25 AM EDT)

Product Demo by Kinaxis: Manage Day-To-Day and During Disruptions with Advanced Planning

Ever been hit by a sudden shift in demand? How about an unexpected supplier shutdown? If you’re sick of always running from one fire to the next never knowing instantly what to do, this demo is for you. See why planners and executives love using Kinaxis for end-to-end transparency, prescriptive decision-making and unlimited scenario planning to maximize revenue, boost profits and improve sustainability measures simultaneously.

Monday, 13 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Does Your Supply Chain Organization "Speak" Data?

Noha Tohamy, Distinguished VP Analyst, Gartner

Digitalization is predicated on the supply chain organization's ability to leverage data and analytics to make better decisions; to converse in data. A data literate staff understands data constructs, analytics approaches and generated business value. This session will explain the tenets of data literacy, current adoption, impact on supply chain performance and emphasize the need for deeper adoption.

Monday, 13 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

The Need for Supply Chain Management and Manufacturing Operations Management Convergence

Rick Franzosa, Sr Director Analyst, Gartner

The adoption of manufacturing operations management for scheduling, managing inventories and delivering products within plants works in parallel with supply chain execution. This session will cover how MOM other supply chain technologies can and should converge to enhance supply chain performance for manufacturers.

Monday, 13 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

The Retail Revolution and How to Win in 2022 and Beyond

Thomas O'Connor, Sr Director Analyst, Gartner

The retail landscape has fundamentally shifted, accelerating the need and desire for supply chains to rethink traditional operating models, and deliver new corporate competitive advantage. In this session, we will explore critical opportunities for chief supply chain officers in retail and how they can position their organization for success.

Monday, 13 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Three Strategies for Shifting Supply Chain Organization Behavior

Ken Chadwick, VP Analyst, Gartner

How do we get people to work together across our siloed enterprise supply chains? Too often leaders opt for organization restructuring to solve problems, only to find that behavior has not changed. This session will present an alternate view on what you should be designing for in order to shape behaviors to reach your supply chain objectives.

Monday, 13 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

What Makes the Power of the Profession Winner in Innovation, Social Impact and People Breakthroughs

Eric O'Daffer, VP Analyst, Gartner

This session explores what excellence looks like in our primary innovation awards program, the Power of the Profession. How has innovation evolved and what separates initiatives that are good from those that win in the four primary categories of technology or process innovation, customer or patient innovation, social impact and people breakthroughs.

Monday, 13 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: Can a 3PL Partnership Last Forever ... or Just for Peaks and Pandemics?

Matthew Beckett, Sr Director Analyst, Gartner

Shippers and their 3PLs have been trying to establish mutually equitable partnerships for decades. The majority have been unsuccessful, but there are a few examples of bright spots where both parties have benefited from long and fruitful relationships. In this "ask the expert" session, we will share with attendees top tips for achieving the 3PL partnership panacea.

Monday, 13 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

CSCO Roundtable: How Are You Factoring Environmental Impact Into Your Supply Chain Decision Making?

Joel Knox, Sr Director Analyst, Gartner

Sustainability is a core pillar in the long range strategy for most supply chains, yet the tactics that are needed to deliver on the strategies are still unproven for many firms. In this session, you will have the opportunity to network with your peers and discuss what is (and isn’t) working as supply chain’s augment decision models with environmental factors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 13 September, 2021 / 02:15 PM - 02:35 PM CEST

(08:15 AM - 08:35 AM EDT)

Aera Technology: How Cognitive Automation Can Enhance Your Decision Making

Learn how leading global companies are embracing the future of decision making with Cognitive Automation. Hear how companies like yours can make real time recommendations, predict outcomes, and take action autonomously. They have transformed beyond the idea of people doing the work supported by machines to an era of machines doing the work guided by people. You can too.

Monday, 13 September, 2021 / 02:15 PM - 02:35 PM CEST

(08:15 AM - 08:35 AM EDT)

Kinaxis: Technicolor-Integrating Supply & Financial Plans Case Study

Francois Allain, Chief Operating Officer, Connected Home, TECHNICOLOR

In a fully outsourced supply chain across various contract manufacturers and original device manufacturers, with high variability and short product lifecycles, managing financial plans (revenue, cost, margins) and supply plans in a completely integrated manner is crucial. Hear how Technicolor Connected Home accomplished control of its financial data while conjointly running its supply chain and altogether increasing agility and oversight.

Monday, 13 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Roundtable: Predict with Intelligence and Analyze with Depth, moderated by E2open

Visibility, data and AI are dominant topics in supply chain. Additionally, the downstream economic impact from unforeseen delays continue to emphasize the need for looking beyond the surface. Discuss how you can expand visibility into your logistics and supply chain operations and leverage predictive data to make intelligent business decisions and remedial plans when there is disruption.

Monday, 13 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Roundtable: Closing (or Bridging) the gap in Sustainability: The way we Operationalise Corporate Sustainability Strategies in Procurement & Supply Chain, moderated by GEP

Businesses today are putting corporate social responsibility and sustainability targets at the top of their priorities. It’s good for the planet, it’s good for PR, but can it be good for the bottom line? As a business with suppliers, how do you bridge the gap between the corporate sustainability goals and managing your supply chain? In this lively roundtable discussion, we will cover the convergence of strategic corporate sustainability goals and how procurement and supply chain can bridge the gap between making supply chains truly sustainable as well as profitable. We’ll also investigate how technology can be a partner to bring suppliers into your sustainable supply chain as well as the role you play as your companies advocate.

Monday, 13 September, 2021 / 02:40 PM - 02:55 PM CEST

(08:40 AM - 08:55 AM EDT)

Product Demo by Logility: Translating Supply and Demand Variability Into Inventory Strategies

Jonathan Jackman, VP Sales EMEA & APAC, Logility

Gokhan Usanmaz, PRODUCT MANAGER, Logility

Businesses today must be well prepared to manage supply and demand variability across their complex supply chain networks. Having robust inventory strategies in place means safety stock is no longer a sufficient contingency; inventory must be optimized at all levels to meet variability efficiently and effectively. Join us to understand the strategic outcomes and business benefits of well-optimized inventory.

Monday, 13 September, 2021 / 02:40 PM - 02:55 PM CEST

(08:40 AM - 08:55 AM EDT)

Product Demo by Ivalua: Achieve a Resilient Supply Chain with Supplier Collaboration

Ivalua is a Source-to-Pay procurement solution provider that enables all spend & all suppliers to be managed without compromise. This demo will showcase Ivalua’s Risk and Supply Chain Collaboration solutions that improve supply chain collaboration & resilience.
• Manage supplier risk & performance
• Increase resilience with Forecast, Planned Order, & Inventory Collaboration

Monday, 13 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

A Case for SKU Optimization: A Proactive Approach to Drive Profitable Growth for Consumer Products Supply Chains

Kimberly Becker, Sr Director Analyst, Gartner

Many consumer product companies reduced their SKU portfolios during the COVID-19 pandemic to optimize capacity but often realized increased profitability. Supply chain leaders can use this research to create a stronger SKU optimization process to not only reduce complexity but also drive profitable growth.

Monday, 13 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Centralizing or Decentralizing Your Supply Chain Planning Organization?

Cristina Carvallo, Director Analyst, Gartner

Deciding on centralizing or decentralizing your supply chain planning organization? The answer does not need to be binary. High levels of disruption, implementation of planning technology tools and the push to advance supply chain planning processes are driving revisions in organization structures. In this session, we will discuss ensuring that changes are tied to specific outcomes, and formulate them as part of a longer-term journey.

Monday, 13 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Four Practices to Transform Your E-Commerce Packaging Strategy

John Blake, Sr Director Analyst, Gartner

E-commerce and direct to consumer are becoming mainstream business models yet they create challenges for existing operating models. Packaging costs and suitability for final mile have become top challenges in e-commerce and thus are capturing the attention of supply chain leadership. This session will outline four practices to transform e-commerce packaging strategies.

Monday, 13 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

The Evolution of Order to Cash Control Towers

Christian Titze, VP Analyst, Gartner

Many organizations begin their control tower journey by implementing the latest technology thinking this will drive the benefits they seek in visibility and decision speed and accuracy. But technology alone is not the answer. Learn how to develop a holistic view across the order to cash process — organization, people, process and metrics — can ensure optimum benefits from your executional control tower.

Monday, 13 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Purpose-Driven: Doing Well, by Doing Good

Sarah Watt, Sr Director Analyst, Gartner

What role should supply chain organizations play to enable the organization's purpose? Combing research, case studies and interviews, we will show how creating a purpose-driven supply chain is not only positive for shareholders, but also enables improved supplier relationships and employee engagement. We will get behind the hype around the notion of being purpose-driven, and show how this concept can deliver value.

Monday, 13 September, 2021 / 03:00 PM - 03:45 PM CEST

(09:00 AM - 09:45 AM EDT)

Ask the Expert: The Principles of Supply Chain Analytics

Noha Tohamy, Distinguished VP Analyst, Gartner

Leaders have long relied on analytics to improve performance and manage disruptions in their complex supply chains. In this session, we will answer your questions about how to build a strong analytics competency at your organization.

Monday, 13 September, 2021 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: The End-to-End Supply Chain Metrics (Lagging and Leading) You Must Have to Drive Your Strategy

Marco Sandrone, Sr Director Analyst, Gartner

The increased complexity of supply chains leaves supply chain professionals lacking the confidence that they measure strategic and operational performances properly. We will introduce Gartner's new framework, and walk you thorough the steps to define the right metrics (lagging and leading) to assess the alignment to your strategic priorities and measure your operations effectiveness.

Monday, 13 September, 2021 / 03:00 PM - 04:45 PM CEST

(09:00 AM - 10:45 AM EDT)

Research Discussion: Procurement’s Skill Gap Myth: Addressing Procurement’s Strategic Deficiencies Through Functional Climate

Thomas Pocock, Director, Advisory, Gartner

Meghan O'Doherty, Sr Principal, Advisory, Gartner

Procurement Leaders are perennially trying to address the challenge of making Procurement more strategic by focusing on staff skill gaps. However, significant investments in training, hiring, and other traditional approaches have shown limited success. New research from Gartner demonstrates that by reconsidering functional climate instead of focusing on individual skills, Procurement can make significant progress against this goal.

Monday, 13 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Demand Planning Begins Where Forecasting Ends

Marko Pukkila, VP, Team Manager, Gartner

A number is not a plan. A number represents a goal and a plan is a set of actions to achieve the goal. The forecast is a calculated projection of the past into the future, and the demand plan is a specific set of actions that will force a change to the computed historical trend going into the future. In this session, we will discuss a demand planning process that is the driving force in a company's revenue growth, not merely an attempt of responding to the market volatility.

Monday, 13 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

How Hybrid Work Can Be a Differentiator for DE&I

Caroline Chumakov, Sr Principal Analyst, Gartner

Plans to keep employees remote or in a hybrid work environment post-COVID-19 are on the rise. This presents an incredible opportunity for supply chain leaders to create more inclusive and equitable work environments where diverse employees can thrive. This session will walk through the steps supply chain leaders can take to use hybrid work as a DE&I opportunity.

Monday, 13 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

The Future of Last Mile Driven by Technology Innovations

Bart De Muynck, VP Analyst, Gartner

This session will focus on how new technologies continue to support and drive the last mile space. You will hear how areas such as AI and ML, Automation and Autonomous vehicles are driving new productivity, efficiency and sustainability while at the same time creating better people experiences.

Monday, 13 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Signature Series: The Future of Supply Chain

Pierfrancesco Manenti, VP Analyst, Gartner

2020 was a tumultuous year, defined by a global pandemic, a contentious U.S. election, Brexit and racial tensions creating palpable divisions. However, these powerful forces also give rise to a future full of fresh opportunities — one where the supply chain will play a more prominent role. This session illustrates for chief supply chain officers the roles of the supply chain of the future that will be tapped to lead the purpose-driven organization in an environment defined by resilience and agility, and powered by digitalization.

Monday, 13 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

When Real Time Is Not Fast Enough — How High-Tech Supply Chains Harness Technology to Drive Value

KC Quah, Sr Director Analyst, Gartner

In the Future of Supply Chain Survey in early 2020, one clear message across all industries was the desire for an end-to-end, integrated and intelligent supply chain. The same survey in 2021 called for greater Agility and Resiliency. This session will examine what is expected to be the high-impact technologies and best practices on how high-tech companies are bringing this to life in their supply chains.

Tuesday, 14 September, 2021 / 08:00 AM - 06:00 PM CEST

(02:00 AM - 12:00 PM EDT)

Gartner One-on-One Expert Meetings Available: 8:00 AM – 6:00 PM

Don’t miss out on the opportunity to meet with one of our Gartner Experts! Get tailored, personalized advice on the challenges you and your organization are facing, or follow up on a session that is being delivered! Follow the link below to schedule your meeting.

Tuesday, 14 September, 2021 / 11:00 AM - 11:45 AM CEST

(05:00 AM - 05:45 AM EDT)

Guest Keynote: In Conversation with Ewan Andrew, President - Diageo Supply Chain and Procurement and Chief Sustainability Officer

Ewan Andrew, President, Global Supply & Procurement & Chief Sustainability Officer,

In this industry keynote, Ewan will provide unique insight into the challenges and benefits associated with Diageo´s innovative and purpose-driven approach to sustainability, resilience, and employee engagement. Join this session to listen and learn from one of supply chain´s foremost companies and industry leaders.

Tuesday, 14 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Signature Series: 2021 Gartner/ASCM Diversity, Equity and Inclusion Survey: Commitments and Actions

Dana Stiffler, VP Analyst, Gartner

In collaboration with ASCM, our research shows that supply chain organizations in Europe, the United States and Canada are focusing primarily on ethnicity and gender. The data reveals that organizations stand at an important inflection point, where awareness and education must shift to sustained engagement and action.

Tuesday, 14 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Resilience vs. Cost Efficiency in Manufacturing Networks - Two Sides of the Same Coin?

Kamala Raman, VP Analyst, Gartner

Manufacturing firms are under pressure to reduce their reliance on global complex and multitiered networks to improve resilience. At the same time for many, markets continue to be global and ceding ground on hard won cost competitiveness is not an option. Attendees of this session will understand two different operating models for building long lasting and sustainable resiliency in their manufacturing operations.

Tuesday, 14 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Sensing Wants, Needs and Preferences — The Key to Advancing Your Customers Experience

Beth Coppinger, Sr Director Analyst, Gartner

Lisa Callinan, VP, Team Manager, Gartner

Supply chains increasingly have more and more data about their operations, yet customer insights remain elusive. Supply chain is expected to deliver consistently and with precision, but customers have both unmet and overserved needs from supply chain interactions. In this session we'll explore how supply chains can deliver a winning customer experience in a repeatable, quantitative way.

Tuesday, 14 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Tailoring Risk Management to the New Era of Risk

Heather Wheatley, Sr Director Analyst, Gartner

Supply chain leaders struggle to manage highly complex risk events using tools designed for the occasional catastrophic event. Learn which aspects of visibility, resilience and agility drive increases in market share and reductions in cost to serve in the new era of risk.

Tuesday, 14 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Quality Management Technologies to Keep on Your Radar

Lusi Zheng, Director, Advisory, Gartner

As quality and supply chain leaders look to become more predictive and resilient, their appetite in leveraging more innovative technology grows. Unfortunately, few quality organizations have robust technology portfolios and investment strategies. Join us to better understand the current quality technology landscape and identify emerging trends in technology investment and ROI.

Tuesday, 14 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Tips and Tricks to Extend Your S&OP Horizon

Cristina Carvallo, Director Analyst, Gartner

More than half of organizations struggle to extend their S&OP horizon beyond the current fiscal year. In this session, we will discuss strategies and tactics to push the horizon discussion in your S&OP.

Tuesday, 14 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Roundtable: Strategies to Improve On-Time-In-Full Performance

Kimberly Becker, Sr Director Analyst, Gartner

This session will allow supply chain leaders to engage to learn from each other specific strategies to drive improvements in On-Time-In-Full. From understanding how to correctly measure supplier performance from the perspective of the customer to gaining insight from Gartner research as well as a peer for ways for Consumer Products companies can improve their performance.

Tuesday, 14 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Roundtable: What We Learned In Life Sciences About Leading People Through a Pandemic

Ken Chadwick, VP Analyst, Gartner

Leaders tell us that they operated differently during the pandemic, and there are lessons they would like to take away from the “new normal”. But how many are actually learning from the experience and designing it into the way they lead people? This roundtable will provide a forum for life sciences leaders to reflect on what they learned with an eye towards catalyzing everyone to action.

Tuesday, 14 September, 2021 / 12:45 PM - 01:05 PM CEST

(06:45 AM - 07:05 AM EDT)

project44: Is Data Science the Key to Supply Chain Resiliency?

It is estimated that 20-30+% of data in the supply chain is erroneous. Digital supply chains now rely on efficient movement and analysis of immense amounts of data. Data science has become a critical enabler. This session explores how data can be a competitive advantage. We will showcase real-world examples of companies applying machine learning to help solve their most complex supply chain challenges.

Tuesday, 14 September, 2021 / 12:45 PM - 01:05 PM CEST

(06:45 AM - 07:05 AM EDT)

GEP: Next Generation Technology in Supply Chain: Building for Resilience

Today’s world is more complex, volatile and disruption-prone. In this environment, supply chains face challenges to ensure business resilience and to support the business growth. Outdated and inadequate systems do not provide supply chains with the visibility, data intelligence and collaboration needed to identify, understand and respond to risks as well as opportunities. In this session, Paul Blake, director for GEP will share how in this world of vulnerability, change, ambiguity and, of course, a pandemic technology is the data-centric business engine driving supply chains toward a resilient future.

Tuesday, 14 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

Roundtable: The imperative of increasing Supply Chain Resilience in times of disruption, sustainability and stronger ethics moderated by Blue Yonder

Supply chains are data driven more than ever due to constant disruptions, the sustainability imperative, ethical questions around the use of digital technologies and the necessity for visibility and resilience for the circular supply chain of the future. Join GSK, IKEA and McKinsey in this roundtable hosted by Blue Yonder to hear, discuss and share how data driven processes and leading edge technologies can successfully support the most strategic challenges of today’s supply chains in order to produce and distribute goods in a reliable, profitable, sustainable and ethical way.

Tuesday, 14 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

Roundtable: Overcome Advanced Planning Hurdles to Go Live More Rapidly, moderated by Kinaxis

Think digital supply chain transformations takes more than 6 months and are time consuming, expensive and difficult to manage? Think again. Join this roundtable to chat about some of the biggest hurdles you face in rapidly going from Excel to advanced planning, and brainstorm with peers and experts on how to overcome them so you can go-live with your transformation projects sooner.

Tuesday, 14 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Change How Supply Chain Designs Change: Integrate, Co-create, and Open Source Your Change Strategy

Trevor Keavney, Sr Principal, Advisory, Gartner

One constant exists in today’s work environment — change. In recent years, organizations have undertaken 5 changes: cultural, restructuring, market expansion, leadership transition, merger/acquisition. This leads to fatigue, and as a result, two-thirds of these changes fail to deliver. Learn how some organizations changed conversations with leaders using a simple and easy-to-implement methodology.

Tuesday, 14 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Driving Customer Experience in an As-a-Service Model

KC Quah, Sr Director Analyst, Gartner

There are best practices that have been documented for how to improve the Customer Experience in a Supply Chain that manufactures and sells physical products. What if the product is a service? Are the best practices the same? What if anything is and should be different? High Tech companies are pioneering in this business model. Join us to learn what some of the leaders are doing in this area.

Tuesday, 14 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Trends in Sourcing and Procurement Applications

Patrick Connaughton, Sr Director Analyst, Gartner

This session will cover emerging trends to watch in the procurement and sourcing applications space.

Tuesday, 14 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

What to Do When Stakeholders Want You to Save the World?

Sarah Watt, Sr Director Analyst, Gartner

The expectations around company sustainability performance continues to increase as stakeholder pile on the pressure and markets start to include sustainability in the valuation of companies. A lot of pressure for sustainability performance falls on CSCOs, as supply chains have a significant environmental and social impact. In this breakout, we will share key sustainability trends, governance structure and enablers to accelerate the strategy while also looking at the role digital technology plays to enable a sustainability strategy.

Tuesday, 14 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Advancing Planning in SC - From Trade-Off Driven to Strategy-Value Driven

Ankur Modi, VP Strategy and Results Delivery, Philip Morris International

With a major change in business portfolio, PMI has embraced a new way to advance process, organization and technology on planning. Listen to Ankur Modi, Global Head of Strategy at PMI, talk about the big moves which is creating impact at scale for PMI and a competitive advantage.

Tuesday, 14 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: What Are the Key Enablers for Optimized E-Commerce Packaging Fulfillment?

John Blake, Sr Director Analyst, Gartner

E-Commerce and direct to consumer business models add increased cost and complexity to order fulfillment and packaging for final mile delivery. Many approaches are taken to optimize costs, performance and customer experience. Supply chain leaders will use this opportunity to share their experiences, ask questions and answer questions about eCommerce packaging fulfillment.

Tuesday, 14 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: Automating the Procurement Function: How Far Is Too Far?

Geraint John, VP Analyst, Gartner

In their pursuit of greater efficiency and effectiveness, procurement organizations are starting to use artificial intelligence and robotic process automation to augment and replace tasks traditionally done by people. But which activities can really be automated? How far can automation extend into strategic sourcing? And what are the implications for future job roles and staffing levels?

Tuesday, 14 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Ask the Expert: Creating and Communicating a Compelling Supply Chain Strategy

Jennifer Loveland, Sr Director Analyst, Gartner

Creating a compelling strategy is a perennial challenge for CSCOs, and a purpose-driven focus in a dynamic environment makes it even harder. Come, ask a Gartner expert about approaches to and best practices for creating a compelling supply chain strategy, and for presenting that strategy to your board of directors and other company executives.

Tuesday, 14 September, 2021 / 02:15 PM - 02:35 PM CEST

(08:15 AM - 08:35 AM EDT)

Coupa: Market Leadership During Times of Disruption: A Conversation with Beiersdorf

Arjun Varma, Director - Strategic Capacity Management, Beiersdorf

When disruptions strike, one may look at them as hindrances or as opportunities. Hear from Beiersdorf on how they tackled some of the recent supply chain disruptions with advanced analytics and end-to-end visibility. We will discuss the challenges they faced, the journey they are on, capabilities in place, value delivered, and plans for the future.

Tuesday, 14 September, 2021 / 02:15 PM - 02:35 PM CEST

(08:15 AM - 08:35 AM EDT)

Garvis: Make your Demand Planner to the Enterprise Superhero in 1 Day through ‘Bionication’

Demand Planners and enterprises do not have the tools to realize their full potential as they cannot cope with the rapidly changing world and the explosion of data around them.
Learn from the CPG leader JDE Jacobs Douwe Egberts, the consumer design company SERAX and the fabrics and furniture designers at EVOLUTION21, how new insights from gaming and AI provide the first fully ‘bionicated’ tool that gives the planner team superpower by putting them in control of user trainable and transparent AI. It works for all industries and is implemented in 1 day.

Tuesday, 14 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Roundtable: Cognitive Automation: Harness AI & Automation to Boost Business Decisions moderated by Aera Technology

Join Gonzalo Benedit, General Manager, EMEA at Aera Technology for an open discussion on how Cognitive Automation helps enterprises de-risk supply chains. Hear from leading organizations that harness the full potential of automation with AI, and gain the knowledge of Cognitive Automation empowering business decisions in real time.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Case Study: How Tailored Solutions Are Becoming the Catalyst for Bayer’s Sustainability Reinvention

Marco Barreira, Vice President, Head of Strategy and Transformation, Bayer AG

The world is experiencing an unprecedented level of awareness and concern around sustainability, which is in turn changing the way customers’ needs evolve. Bayer Crop Science, with a broad portfolio of products and digital solutions, is uniquely positioned to drive significant value to farmers and generate sustainable impact far beyond its own operations.Through a novel business model, that leverages additional value for farmers and enables consistent carbon capturing activities, Bayer is taking sustainability to a new level in its strategy.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Closing Talent Gaps: Design a Talent Strategy for Supply Chain Planning

Lusi Zheng, Director, Advisory, Gartner

Attracting and retaining top talent is critical for the execution of supply chain planning objectives. We'll explore how to build a holistic talent strategy for your planning organization in order to build new capabilities, retain great talent and drive results.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Procurement’s Role in Boosting Supply Chain Resilience

Geraint John, VP Analyst, Gartner

The US-China trade war and COVID-19 pandemic have highlighted the importance of supply chain resilience in navigating disruptions and meeting customer needs. But what is the role of CPOs and procurement organizations? How can they be more proactive in identifying and mitigating risk exposure, engaging suppliers and ensuring operational supply continuity? This session will provide some answers.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

Rise of the Chief Robotics Officer

Dwight Klappich, VP Analyst, Gartner

This session will explore how supply chain organizations are restructuring their operations and management capabilities to support exponential demand and investment growth in smart machines and robots. Leading edge supply chains are formalizing a new role and organization under the umbrella of the Chief Robotics Officer to help them manage the proliferation of smart machines and robots.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST

(09:00 AM - 09:30 AM EDT)

How to Resolve the Dichotomy of Logistics Outsourcing

David Gonzalez, VP Analyst, Gartner

Logistics outsourcing by shippers is on the rise. For an industry where outsourcing is such a common and accepted practice the disconnect between shippers and their 3PL service providers remains significant. Why are these two communities so misaligned and how can shippers and 3PLs work more collaboratively to deliver mutual success.

Tuesday, 14 September, 2021 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: Debunking the Myths of Supplier Performance Management

Miguel Cossio, Director Analyst, Gartner

Companies are placing increased expectations on the supply base, yet most struggle to incorporate these into their performance assessments. We will debunk common myths and challenges companies face when looking to drive performance improvements in their supply base. We'll also present a framework that will help you measure and provide incentives for suppliers using a robust supplier performance management program.

Tuesday, 14 September, 2021 / 03:00 PM - 04:00 PM CEST

(09:00 AM - 10:00 AM EDT)

Workshop: Using the Art of Influence to Drive Quality Improvements

Trevor Keavney, Sr Principal, Advisory, Gartner

Quality is seen as many things by business partners, but seldom is the adjective of choice a trusted advisor. More than half of all initiatives introduced by Quality fail; as a result, both time and effort are being wasted. In this workshop, learn what it takes to not only position yourself as a trusted advisor to your business partners, but how to ensure that when you introduce an idea, it sticks.

Tuesday, 14 September, 2021 / 03:00 PM - 04:45 PM CEST

(09:00 AM - 10:45 AM EDT)

Research Discussion: Shaping Disruption - A New Strategy for Supply Chain Risk Management

Sarah Watt, Sr Director Analyst, Gartner

Suzie Petrusic, Director, Research, Gartner

CSCOs are struggling to keep up with an unprecedented number of regional and global risks disrupting their supply chains. In this highly interactive session, we will explore how organizations leverage agility, resilience and visibility to respond to events, and a powerful new approach that empowers the supply chain to shape the risk environment itself.

Tuesday, 14 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

3 Keys to a Strong Culture of Quality Strategy During Uncertainty

Ankur Mehta, Director, Advisory, Gartner

Economic uncertainty, digital transformations and political tensions are disrupting business processes and threatening quality cultures. To navigate these disruptions, companies need a strong culture of quality. This session will go beyond tried-and-true approaches and focus on the key decision points needed in building a strong culture of quality strategy.

Tuesday, 14 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Signature Series: CEO Perspective: Critical Priorities for the CSCO

Thomas O'Connor, Sr Director Analyst, Gartner

Explore with us, our latest survey insights on the concerns of Chief Executive Officers. The emerging post-pandemic world is different in many ways; however, CEOs remain focused on growth while tasking their supply chains to drive both resiliency and optimize operations. In this session we'll explore how CSCOs can successfully straddle these competing priorities while driving impact across people, planet and profit.

Tuesday, 14 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Kill Your Speed, Not The Planet. How Customers' Sustainability Concerns Are Pulling Up The Handbrake on Same-Day and Next-Day Deliveries

Tom Enright, VP Analyst, Gartner

Popular perception among many companies is that unless customers get fast and fast order fulfillment, they'll lose market share. However, a growing base of environmentally conscious customers have grave concerns about the environmental impact. This session aims to convince companies to cut their funding of fast fulfillment and focus on carbon-reducing delivery options instead.

Tuesday, 14 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Long-Range Capacity Planning: Analyze Value-Chain Breaking Points

Micheal Youssef, Sr Director Analyst, Gartner

Long-Range Planning must not gamble with the business's long-range success. The future is a mystery, and no business leader or a supply chain planner can predict what will be. However, the capabilities of the supply chain are known. This session discusses the long-range capacity planning on the basis of what is know. In this session, the supply chain leaders will hear about a capacity planning method.

Tuesday, 14 September, 2021 / 03:45 PM - 04:15 PM CEST

(09:45 AM - 10:15 AM EDT)

Organizing Global Trade for Scale and Strategic Advantage

Brian Whitlock, Sr Director Analyst, Gartner

How supply chain and logistics functions organize the trade management function for scale and to address the strategic imperatives of the business including assessing and managing risk, tracking and monitoring global risk trends, and influencing supply chain planning based on optimal trade strategies

Tuesday, 14 September, 2021 / 04:30 PM - 05:00 PM CEST

(10:30 AM - 11:00 AM EDT)

Gartner for Supply Chain Officers Interview with Michael J. Fox

Michael J Fox, Actor, Author, Producer, and Activist,

Get ready to be inspired! Join us for this Gartner for Supply Chain Officers exclusive, once in a lifetime moderated interview with iconic actor, author and advocate, Michael J. Fox. Michael will share stories from his incredible career and predisposition to look at challenges, through a lens of optimism and humor. This is one session you aren’t going to want to miss!

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 15 September, 2021 / 08:00 AM - 06:00 PM CEST

(02:00 AM - 12:00 PM EDT)

Gartner One on One Expert Meetings Available: 8:00 AM – 6:00 PM

There’s still time to book your One-on-One meeting with a Gartner Expert! Get tailored, personalized advice on the challenges you and your organization are facing, or follow up on a session that has been presented! Follow the link below to schedule your meeting. Scheduling closes at 2:00 PM today, so don’t miss out!

Wednesday, 15 September, 2021 / 11:00 AM - 11:45 AM CEST

(05:00 AM - 05:45 AM EDT)

Guest Keynote: Restarting for the Never Normal

Peter Hinssen, Author, Entrepreneur and Expert on Disruptive Innovation,

As we prepare for the post-pandemic world, it would be naïve to assume we're going back to the world of the 'old normal'. Technology will continue to be a strong accelerator with a potent cocktail of global platforms, information, intelligence, and automation that keeps accelerating the pace of change. But technology is no longer the biggest driver of disruption. What’s coming at us is ecological, biological, societal and geopolitical in nature, It's a world in permanent flux, a world where 'normal' keeps getting redefined: the Never Normal.

So how do we re-start our Supply Chain thinking for the Never Normal ? How do we prepare our organizations for the seismic shocks and their ensuing systemic shifts of the Never Normal ? How do we build a supply chain strategy for a world that is constantly changing, how do we organize, and how do we lead our supply chain organizations to thrive in the Never Normal?

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Developing Your New Direct-to-Consumer Business Model

Simon Bailey, Sr Director Analyst, Gartner

COVID-19 has accelerated many business models, but non-more so than the shift to direct to consumer and so more and more CSCOs are being called upon to enable this new business model. We will dive into the 4 essential components of the business model — customer, value proposition, financial model and capabilities to help you learn and set you on the right path to direct-to-consumer success.

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Signature Series: People, Planet and Profit: How Gartner's Purpose-Driven Supply Chain Top 25 Companies Take Center Stage

Mike Griswold, VP, Team Manager, Gartner

Dana Stiffler, VP Analyst, Gartner

Recent events have fundamentally shifted the landscape of society and business, and corporate leaders are looking to the supply chain to deliver a competitive advantage. CSCOs must prepare their organizations for new challenges and opportunities. The Gartner Supply Chain Top 25 highlights companies possessing these and other differentiating capabilities, and provides insights that CSCOs can use to compete.

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Supply Chain Planning Anno 2030: How Technology Will Revolutionize SCP

Pia Orup Lund, Director Analyst, Gartner

How would a day-in-life of a planner look like in 2030 if advanced SCP technology is leveraged? What is the effect on people, organizational setups, processes etc.? In this session we will fast-forward time to get a sneak peak into the future of supply chain planning and the effect of advanced technologies.

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Why Some Leaders Build Exceptional Talent and Others Don't

Ryan Polk, Director Analyst, Gartner

The future of the procurement function requires increasingly more soft skills across the talent bench. For managers to foster an environment of development to meet that need, they must adopt an approach that enables staff to learn through experiences. This session will discuss how the most effective managers approach development for their direct reports.

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST

(06:00 AM - 06:30 AM EDT)

Case Study: One Interaction at a Time: Dow's Path Toward CX Excellence

Riccardo Porta, Senior Supply Chain Director, Dow, Inc.

Successful customer experience is built upon listening intently and building winning experiences at every customer interaction. Learn how this major manufacturer has created a cross-company culture relentlessly focused on delivering easy, enjoyable, and effective experiences at every step in their customers' journey.

Wednesday, 15 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask the Expert: Maximizing Supply Chain Segmentation Value

Jennifer Loveland, Sr Director Analyst, Gartner

The need to balance growth, cost optimization and complexity is a growing challenge for supply chain leaders, and segmentation can help. Come, ask a Gartner expert how segmentation can help to create this balance, where to apply segmentation and how to maximize its benefits.

Wednesday, 15 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Roundtable: What Are the Key Enablers to Implementing Sustainable Circular Packaging?

John Blake, Sr Director Analyst, Gartner

Sustainable packaging and circular economy are converging in the effort to reduce waste and the impact of packaging on the environment. Product and package design, reverse logistics, and visibility of packaging assets are just a few of the current challenges supply chain leaders face. This session will provide an opportunity to share opportunities, strategies, and best practices.

Wednesday, 15 September, 2021 / 12:00 PM - 12:45 PM CEST

(06:00 AM - 06:45 AM EDT)

Ask The Expert: The Last-Mile Cost Challenge in Online Retail

Thomas O'Connor, Sr Director Analyst, Gartner

Retailers with more than 50% of revenue from the online channel have logistics costs as a percentage of sales that are almost double those of their store-focused counterparts. In this roundtable session for retailers and brands selling direct to consumer we will investigate different strategies being utilized to optimize last-mile costs.

Wednesday, 15 September, 2021 / 12:45 PM - 01:15 PM CEST

(06:45 AM - 07:15 AM EDT)

Building a Responsible Sourcing Strategy: Key Elements for Success

Miguel Cossio, Director Analyst, Gartner

Companies are facing increased pressure to meet stakeholder expectations on sustainability performance not only within their operations but also with their upstream supply base. From basic compliance to greenhouse gas emissions, this session will explore the key elements to include in a responsible sourcing strategy, how technology can help and how to effectively engage your supply base to drive the sustainability agenda.

Wednesday, 15 September, 2021 / 12:45 PM - 01:15 PM CEST

(06:45 AM - 07:15 AM EDT)

Five Priorities for the Head of Supply Chain Planning Who Wants Inventory Excellence

Paul Lord, Sr Director Analyst, Gartner

Inventory performance is the result of complex network constraints and decision dynamics which cannot be fully delegated to planners. This session will describe and provide insights on the five imperatives which the leader of supply chain planner must drive in order to move towards an inventory excellence vision that maximizes value and controls risk.

Wednesday, 15 September, 2021 / 12:45 PM - 01:15 PM CEST

(06:45 AM - 07:15 AM EDT)

Crowdsourcing: A New Strategy for Logistics

Chris Kina, Director Analyst, Gartner

Crowdsourcing is no longer just for food and grocery deliveries. Investment in providers in this space, the technology platforms that optimize routes, capacity and cost, and the rapid adoption by multiple verticals has qualified this last mile fulfillment model to be a permanent component of a company's logistics and delivery network.

Wednesday, 15 September, 2021 / 12:45 PM - 01:15 PM CEST

(06:45 AM - 07:15 AM EDT)

The Fascinating Journey of Transportation Visibility

Bart De Muynck, VP Analyst, Gartner

This session will talk about the journey that visibility is undergoing from showing where a truck is as a dot on a map to the incredible insights, collaboration and automation opportunities it is providing to Supply Chains all over the world. The session will contain multiple examples of the value these visibility platforms are bringing.

Wednesday, 15 September, 2021 / 12:45 PM - 01:15 PM CEST

(06:45 AM - 07:15 AM EDT)

Case Study: J&J and Rush Healthcare Collaboration Improves Service and Lowers Cost

Chet Damania, Senior Manager, Johnson & Johnson

Jeremy Strong, VP Supply Chain, Rush University Medical Center

RUSH Health and Johnson & Johnson’s supply chain’s collaborated to tackle a high impact clinical supply area In the Operating Room. This session shares what the challenge was, how the two companies collaborated for end to end improvements, what the benefits were and how this experience catalyzed joint approaches in additional areas.

Wednesday, 15 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

CSCO Roundtable: Sustaining a Culture of Quality With a Hybrid Workforce

Ankur Mehta, Director, Advisory, Gartner

The COVID-19 pandemic disruption revealed how many jobs can successfully be done in a remote environment. Under hybrid work models that mix remote and site-based work, the way employees feel accountable, consume messages and recognize their role in managing quality changes. Join this peer discussion to share how to adapt culture of quality approaches to meet employees' new work environments.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 15 September, 2021 / 12:45 PM - 01:30 PM CEST

(06:45 AM - 07:30 AM EDT)

Ask the Expert: Making the Case for Robotics in Retail Fulfillment

Dwight Klappich, VP Analyst, Gartner

Business, consumer and competitive pressures are forcing retailers to seek new ways to improve operational effectives at reasonable costs to the business. One of the technology areas of most interest is robotics. This session will allow attendees to explore what to consider and how to make the business case for investing in robotics.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Heading Towards an Autonomous Supply Chain of the Future

Pierfrancesco Manenti, VP Analyst, Gartner

Over the next 10 years, businesses will progressively delegate the authority of decision-making to technology. By then, hyperautomation — a combination of technologies that include robotic process automation (RPA), machine learning (ML), artificial intelligence (AI), and others — will be pervasive in all aspects of the supply chain.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Metrics: The Key to Higher Quality Decision Making Across 4 Planning Horizons

Marco Sandrone, Sr Director Analyst, Gartner

Defining metrics by planning horizons is a key success factor for effective decision making. However, few supply chain planning leaders do it well. This presentation helps supply chain planning leaders identify which metrics best fit with strategic planning, S&OP, S&OE and operations execution. It will also provide some guidance about what metrics best support decision making for each S&OP constituent meeting.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

The 2021 Top Supply Chain Technology Themes

Christian Titze, VP Analyst, Gartner

Innovative, breakthrough technologies are often grouped and bundled together in order to solve supply chain business problems, they are coming together to deliver anticipated business outcomes. Supply chain technology leaders should examine the impact of the 2021 technologies themes for supply chain on people, business objectives and systems, adjusting their supply chain IT strategies and operational models appropriately. We’ve selected them for their transformational potential as the need for operational resiliency across business functions, technology and service delivery has never been greater.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Transforming to a Truly Customer-Centric Supply Chain Culture

Simon Bailey, Sr Director Analyst, Gartner

CX is recognised as a key to delivering growth and yet the journey from product-centric to customer-centric culture is one that many CSCOs struggle with. This session will share best practices for changing reward structures all the way to incorporating CX into your supply chain's DNA. CSCOs will leave this session with clear insight into customer centricity so they can lead their own transformation.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST

(07:30 AM - 08:00 AM EDT)

Path to Predictive Quality

Trevor Keavney, Sr Principal, Advisory, Gartner

As expectations for data-driven insights keep growing in an increasingly complex and fast-moving business environment, quality leaders must increase their data analytics insights to predict and prevent quality issues. In this session, we explore how quality organizations build their data analytics capabilities to predict and prevent quality problems, equip the business with new insights and discover additional value.

Wednesday, 15 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: Is Continuous Improvement in Logistics Outsourcing a Thing of Myth and Magic?

Matthew Beckett, Sr Director Analyst, Gartner

Shippers often complain that 3PL service providers lack the drive to deliver continuous improvement. To the same degree 3PL service providers complain that their shipper customers have unrealistic expectations when it comes to cost savings and service improvements. Join this roundtable discussion and share your thoughts and insights with fellow logistics leaders on this perplexing topic.

Wednesday, 15 September, 2021 / 01:30 PM - 02:15 PM CEST

(07:30 AM - 08:15 AM EDT)

Roundtable: Will the High Tech Ecosystem Fracture in the Future? What Strategic Scenarios Should You Be Considering?

KC Quah, Sr Director Analyst, Gartner

Political tension in the world has been escalating and is expected to be present for the foreseeable future. Nationalistic trends are increasing worldwide, with economies seeking to establish more self-sustaining ecosystems of materials can components. One foundational technology is semiconductor manufacturing. While the future is unclear, there is a need to develop some scenarios worth considering. Come share and listen to how your peers are thinking through this critical area.

Wednesday, 15 September, 2021 / 02:15 PM - 02:45 PM CEST

(08:15 AM - 08:45 AM EDT)

Four Shifts in Quality Management Needed by 2025

Ankur Mehta, Director, Advisory, Gartner

Accelerating digital transformations, changing business models, and expanding customer demands are causing quality and supply chain leaders to question how much longer their current approach to quality management will be effective. This session will help leaders prepare their companies by presenting eight trends that require attention, and sharing how the value, scope, governance and implementation of quality management will change by 2025.

Wednesday, 15 September, 2021 / 02:15 PM - 02:45 PM CEST

(08:15 AM - 08:45 AM EDT)

How to Adapt to SC Planning’s Fourth Dimension — The Environment

Joel Knox, Sr Director Analyst, Gartner

The age-old triangle of supply chain decision making is obsolete. Environmental impact has joined cost, cash and service as a new fourth dimension in supply chain decision making. This session will explore how supply chains are embracing this new fourth dimension and incorporating it into new environmentally conscious planning frameworks.

Wednesday, 15 September, 2021 / 02:15 PM - 02:45 PM CEST

(08:15 AM - 08:45 AM EDT)

My Supply Chain Needs a Digital Supply Chain Twin. How Do I Get One?

Tim Payne, VP Analyst, Gartner

Since Gartner coined the term Digital Supply Chain Twin a few years ago the term has taken off in the market — especially over the last year. More companies recognize that having a digital representation of their physical supply chain is essential to making higher quality decisions. Many vendors have picked up on the term and claim to have a digital supply chain twin of some sorts. In this session we will examine what a digital supply chain twin should be and what steps a company can take to acquire one and the role it should play in their overall supply chain technology and planning landscape.

Wednesday, 15 September, 2021 / 02:15 PM - 02:45 PM CEST

(08:15 AM - 08:45 AM EDT)

Start Thinking Like Your Customers

Beth Coppinger, Sr Director Analyst, Gartner

Lisa Callinan, VP, Team Manager, Gartner

New digital business models, new customers, and new expectations from existing customers require supply chain leaders to think very differently about how to engage customers to support growth. In fact, 97% of respondents are being asked to support improvements in customer experience as part of their digital supply chain strategy. Learn how to think like your customers as a key to supporting growth.

Wednesday, 15 September, 2021 / 02:15 PM - 02:45 PM CEST

(08:15 AM - 08:45 AM EDT)

2021 Top Technology Trends for Manufacturing Operations

Simon Jacobson, VP Analyst, Gartner

To stay ahead of competitors, you need to chop through the hype and understand the trends that will disrupt manufacturing operations during the next five years. We'll identify and discuss the top megatrends in manufacturing operations that cannot be ignored.

Wednesday, 15 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Ask the Expert: The Route to a More Resilient Culture of Quality

Lusi Zheng, Director, Advisory, Gartner

Persistent business and supply chain disruptions have exposed the fragility of the cultures of quality we've worked hard to build. Come, ask a Gartner expert about strategies and tactics for how to best build a resilient culture of quality.

Wednesday, 15 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Ask the Expert: The Value of Advanced Analytics in Transportation

Bart De Muynck, VP Analyst, Gartner

This ask the expert session will discuss how advanced analytics can provide logistics leaders with key insights to drive efficiency, customer experience and help drive down costs.

Wednesday, 15 September, 2021 / 02:15 PM - 03:00 PM CEST

(08:15 AM - 09:00 AM EDT)

Ask the Expert: What You Need to Know About Personas and Journey Maps in Supply Chain

Personas and journey maps are two key tools that supply chains need to leverage as a means to develop a deep understanding of their customer's current experience, as well as how to improve it. In this session, we'll answer your questions about getting started and keeping your journey maps from becoming wall art.

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