Register to build your agenda.
The AI vs. Empathy Battle: Ensuring Moments of Humanity
Tuesday, February 23, 2027 / 11:45 AM - 12:30 PM MST
About the Session
Empathy is a core requirement in moments of truth. While these moments vary by industry, the need to provide both cognitive and affective empathy is essential. With AI now being used to support customer experiences, can it offer the needed empathy in these situations however? CIOs must assess the role of empathy when making their investments in customer-facing AI to ensure that moments of truth are also moments of humanity.