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Ask the Expert: Drive Valuable IT Services Outcomes With a Standardized XLA Framework
Monday, March 23, 2026 / 12:30 PM - 01:15 PM PDT
About the Session
Organizations value experience over transactional performance from IT services to increase employee engagement and productivity. Yet, they struggle with misconceptions and differing structures when crafting experience-level agreements. This session gives Digital Workplace Leaders a standard XLA framework for ODWS services.