Speaker Bio

Tori Paulman

Tori Paulman

Sr Director Analyst
Tori Paulman is a Research Analyst in Gartner's Employee Experience Technology team covering digital workplace strategy, employee experience, and hybrid workplace experience applications. Prior to joining Gartner, Tori has extensive career experience as a leader of employee experience, technology adoption, and employee resilience. They offer differentiated depth and breadth of knowledge in industries ranging from software development, entertainment, higher education, financial services, and professional services.

Tori's focus is on ensuring that employees have a validating, supportive, and engaging experience with work. They help Gartner clients achieve their goals for employee experience by sourcing and implementing the right combination of Smart Office technologies supported by cultural practices to support their employees to be productive and happy at work. Tori is passionate about the importance of inclusion and facilitating opportunities for people to have positive interactions with technology that makes their work, and lives, better.

Tori has spent more than 25 years in IT roles cultivating an empathetic IT methodology which seeks to balance the narrative that so often focuses on the adoption of new tools and drives the conversation back to the most valuable asset of your organization, people. Their work centers on the human experience, because they believe that fostering innovative performance requires that Digital Workplace programs must be focused on something deeper than user experience, they must be focused on the human experience.

Years of Experience:
- 2021 beginning at Gartner
- 25 years in IT industry
- 7 Years Financial Services
- 7 Years Entertainment
- 6 Years Retail
- 5 Years Professional Services for Non-Profit and Higher Education
- 1 Year Software Development, specifically BPM
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Tuesday, June 21, 2022 / 11:00 AM - 11:45 AM EDT
Keynote: The Journey to Digital Workplace 2027

Digital workplace leaders are at the forefront of a revolution in workplace technology. The shift to new ways of working has empowered employees to work virtually anywhere and the IT landscape has shifted massively to support. But where next? What will the workplace look like in five years and how will it impact DW leaders, employees and organizations? Join us for the Gartner keynote and seize this opportunity to think beyond the chaotic reality of today and rethink your strategy for the future.

Tuesday, June 21, 2022 / 01:30 PM - 02:00 PM EDT
Build a Better Digital Workplace Team to Enable the Future of Work

The acceleration of digital ways of working has been transformational. To ensure meaningful engagement continues, Digital Workplace application leaders must prevent the fatal flaw of an IT-only team. This session will help DW leaders solidify their role, build a team around them, and deliver meaningful business transformation .

Tuesday, June 21, 2022 / 01:30 PM - 02:15 PM EDT
Ask the Expert: What are the 5 Myths of Digital Workplace?

IT leaders can feel trapped by digital workplace projects, in most cases due to poor or overblown expectations of what a digital workplace is. In this session, Gartner analysts will summarize the five myths of the digital workplace and provide strategies, and take questions on how to avoid the pitfalls they can bring.

Wednesday, June 22, 2022 / 03:00 PM - 04:00 PM EDT
Workshop: How to Build and Use an Employee Experience Journey Map

One of the most powerful tools to improve employee experience is an employee journey map, which describes the steps an employee must go through to engage with your organization. In this workshop, you will learn how to build a customer journey map and how to utilize it to improve employee experience .

Join us to hear from Gartner experts and thought leaders.