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2019  Agenda / Track

While we finalize the 2020 agenda, take a look at the tracks from Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2019. You’ll find a comprehensive agenda based on our latest research that addressed I&O’s changing reality. Each track had a particular area of focus to help you deliver on what matters most to you and your organization.

Sunday, December 08, 2019 04:45 PM|Sunday, December 08, 2019 05:15 PM

IOCS Conference Orientation

Mike Chuba, Managing Vice President, Gartner

IOCS Orientation session for either first time or returning attendees. This session will give an overview of the overall conference, session makeups, research terms and best practices for attendees.

Sunday, December 08, 2019 05:30 PM|Sunday, December 08, 2019 07:00 PM

Workshop: What Will the Cloud Actually Cost Me?

Angelina Troy, Sr Director Analyst, Gartner

Modeling internal on-premises costs is already hard enough, but trying to model highly dynamic cloud costs can be an even more difficult exercise. Work with Angelina Troy to understand where hidden cloud costs lie and the importance of building an accurate cost model without expending too many resources and too much time.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, December 08, 2019 05:30 PM|Sunday, December 08, 2019 07:00 PM

Workshop: Containers and Kubernetes 101: Mastering the Fundamentals

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

The topic of containers and Kubernetes has witnessed immense interest in enterprise IT over the past 24 months. In this session, I&O leaders will learn about the potential impact containers will have on their IT environment, identify strategic vendors and understand how they need to rethink current infrastructure and operations approaches .

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Ask the Expert: Cloud, Infrastructure and Security: A Midsize Enterprise I&O Perspective (Exclusive for Midsize Enterprise Attendees)

Mike Cisek, VP Analyst, Gartner

Midsize Enterprise IT leaders enjoy great deal of autonomy and control over their environments. Staffing, skills and budget constraints weight heavily on I&O strategy, and making determining the right mix of cloud and on-premises challenging. Leading a small team requires requires the ability to execute in a secure, cost-effective manner, given the constraints inherent in Midsize Enterprises.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

An I&O Leader's Guide to Containers, Kubernetes and Microservices

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Containers can help enterprises modernize legacy applications and create microservices applications that are scalable and agile. Kubernetes has emerged as the defacto standard for orchestrating these workloads. This session will look at the business value of deploying microservices infrastructure and offer recommendations on best practices to implement and vendors to choose.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

How to Navigate the Hybrid Container Software Market

Dennis Smith, VP Analyst, Gartner

I&O leaders deploying containers for critical use cases need operational tooling to manage application development life cycle. This includes evaluating the capabilities and use case fit of leading container management software solutions. This has become more of challenge with number of offerings in the market (OpenShift, PKS, IBM Cloud Private, Anthos, etc.). This session will present a framework for how enterprises can evaluate on-premises/hybrid container management software systems and discuss some of the industry offerings.

Tuesday, December 10, 2019 07:00 AM|Tuesday, December 10, 2019 08:00 AM

Senior Leadership Circle Breakfast: Building an Enterprise Cloud Strategy

Raj Bala, Sr Director Analyst, Gartner

Public Cloud IaaS is now a mainstream technology platform adopted by enterprises of all shapes and sizes. The question of “how to adopt the cloud the right way?" is one in which many enterprises struggle.
This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Unleash Your Network for the Digital World

Jonathan Forest, Sr Director Analyst, Gartner

This presentation covers why and how networks need to change to support new digital initiatives. It will discuss limitations with today’s networks, drivers for change, new technologies, and new practices for enterprise to employ. It will cover the WAN, data center and campus networks.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Midsize Enterprise Infrastructure in the Cloud Era

Joe Skorupa, Distinguished VP Analyst, Gartner

Every midsize enterprise is closing their data center and moving to cloud, or are they? This session guides the MSE though the decision process for on vs. off-premises infrastructure. It then provides best practices for those organizations for which cloud migration is the right answer.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Agility, Diversity and the Changing Role of I&O — Thriving in a World of External Services

Bob Gill, VP Analyst, Gartner

It used to be that I&O CONTROLLED Enterprise Infrastructure; the widespread move toward externally provided services such as Hosted applications SaaS, and IaaS/PaaS have created a bewildering mesh (or mess!) of systems and services that I&O must now manage and operate. This session will outline the challenges faced by I&O in 2020, and propose strategies and tactics for regaining control.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

Confronting I&O Technical Debt

Ron Blair, Sr Director Analyst, Gartner

Technical Debt originated as a software development concept to describe future liabilities. But I&O Leaders are no strangers to Technical Debt as legacy systems remain under-invested and new capabilities demanded. The result is higher costs and greater risk, ultimately manifesting as an impediment for infrastructure led disruption. This session will share approaches to address technical debt.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Simplifying Infrastructure by Application, Workload and Delivery

Tony Harvey, Sr Director Analyst, Gartner

This session looks at how to reuse infrastructure delivery across a portfolio and allow reuse between workloads and applications. IT organization must manage a hybrid delivery model dependent on resources, location, scale and state of new and core IT applications and infrastructure and application patterns: Key issues include:
1) How to reuse applications and workload delivery for the core.
2) What are the infrastructure delivery considerations for cloud and edge applications.
3) How to optimize reuse to reduce risk and cost for new projects, while rationalizing junk.

Wednesday, December 11, 2019 01:45 PM|Wednesday, December 11, 2019 02:30 PM

Ask the Expert: Best Practices for Running Containers and Kubernetes in Production

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

The container and Kubernetes ecosystem is immature and lacks operational best practices, but adoption of containers and Kubernetes is increasing for legacy modernization and cloud-native applications. We outline best practices for I&O leaders to enable and expedite container deployment in production environments.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

One-Page Cloud Strategy for Midsize Enterprises

Mike Cisek, VP Analyst, Gartner

An agile decision-making framework to visually compare and contrast current infrastructure and application workloads against a dynamic vendor landscape filled with cloud-based solutions of varying maturity. Providing a simple yet effective way to communicate the organization's cloud strategy to business leaders looking to take advantage of cloud services' perceived benefits (e.g., decreased capital expenditures, shorter deployment cycles and agility) to drive growth and improve business outcomes.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Building Cloud-Native Networks

Andrew Lerner, VP Analyst, Gartner

This session describes modern best practices for building cloud friendly networks. This includes guidance for connecting to the cloud, across the cloud and within public and private cloud data centers. In addition to technological aspects, we also cover the people and cultural changes required.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Cloud, Infrastructure and Security: A Midsize Enterprise I&O Perspective

Mike Cisek, VP Analyst, Gartner

Midsize Enterprise IT leaders enjoy great deal of autonomy and control over their environments. Staffing, skills and budget constraints weight heavily on I&O strategy, and making determining the right mix of cloud and on-premises challenging. Leading a small team requires the ability to execute in a secure, cost-effective manner, given the constraints inherent in Midsize Enterprises.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:30 AM

Clinic: Eight Steps to Strategize Software and SaaS Negotiations for Cost Optimization and Risk Mitigation

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will illustrate and walk through how to use eight steps for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost- optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to optimize and balance cost, value and risk.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:30 AM

Hybrid Infrastructure Strategy — What Workloads Belong Where, and Why?

David Cappuccio, Distinguished VP Analyst, Gartner

Enterprises have begin designing long-term infrastructure strategies based on workload placement — and business impact. This approach integrates traditional on-premises, colocation, hosting, edge and cloud deployments. This session will be a discussion of what Gartner is hearing in the marketplace, and how attendees are developing new infrastructure strategies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

The Art of Taming Data Egress Costs in the Public Cloud

David Wright, Sr Director Analyst, Gartner

Many I&O Leaders discover too late that moving data out of the Public Cloud has a hidden cost: Data Egress fees charged by their provider that they didn't know were coming. What are these costs, how do you plan for them, and how can you control them?

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

Is it Time to Put the Enterprise Network Access Layer on Autopilot?

Tim Zimmerman, VP Analyst, Gartner

The advent of machine learning for problem resolution and redundant continue to clear the path to repurpose network administrator resources away from the access layer. This presentation looks at using automation, supervised and unsupervised machine learning as well as AI to discover, identify, provision, secure, segment, and monitor and vendor progress to put the access layer on autopilot.

Sunday, December 08, 2019 05:30 PM|Sunday, December 08, 2019 07:00 PM

Cloud Strategy Workshop: Building a Cloud Strategy to Meet Your Business Goals

Ed Anderson, Distinguished VP Analyst, Gartner

In this workshop we’ll go through the fundamentals of building a cloud strategy and outline the principles to move beyond strategy to execution. The workshop will include hands-on exercises designed to help every attendee leave the session with a working draft of their own cloud strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Avoiding the Top Mistakes in Your Organization’s Cloud Strategy

David Smith, Distinguished VP Analyst, Gartner

Attend this session to discover the most common mistakes in cloud infrastructure strategy, which is based on reviewing hundreds of Gartner client’s cloud strategy. Topics covered include:
- Most common mistakes
- How to avoid them
- What to do next

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 11:00 AM

Roundtable: Authoring an Impactful Cloud Strategy

Ross Winser, Sr Director Analyst, Gartner

Gartner surveys show formulating cloud strategy is one of the biggest challenges Infrastructure leaders face. Join this Roundtable to discuss how to author an impactful cloud strategy. Tackle the big challenges, make your strategy resonate with stakeholders, share your concerns and successes. Gain insight from your peers and your moderator, a Gartner analyst.

This session format will be that of a focus group, with an emphasis on peer interactions that will potentially be leveraged for research input and direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Cloud Strategy Cookbook

David Smith, Distinguished VP Analyst, Gartner

The top question in cloud computing is “How do we build a comprehensive cloud strategy?” CIOs and enterprise architects struggle with prioritization and creating a strategy to ensure cloud success. This session takes a “cookbook approach” to:
● Cloud strategy in the context of your overall strategic planning
● How to structure a cloud strategy
● Principles that will guide you to that goal

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

Welcome to the Fascinating Future of Multicloud

Sid Nag, VP Analyst, Gartner

Just when you thought you had a handle on cloud computing, the world went multicloud. Join this session to explore the why, when, how and with whom of your multicloud future.

Monday, December 09, 2019 04:15 PM|Monday, December 09, 2019 05:00 PM

Ask the Expert: The State of Container Technologies — 2019 Through 2023

Dennis Smith, VP Analyst, Gartner

This session will answer your questions regarding the current state of container technologies. Join us to ask questions about the technology, the vendors that make up the ecosystem and the associated products and the issues that enterprises are facing and learn how the technology and the industry will evolve over 3 to 5 years.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 04:15 PM|Monday, December 09, 2019 05:00 PM

Ask the Expert: How and when Should Serverless Computing Come into Play

Jeffrey Hewitt, Research VP, Gartner

This session will examine the concept of serverless computing by defining it and providing best practice decision factors for whether it is right for your organization. In addition, how serverless computing will likely affect an existing infrastructure and operations organization will be discussed as well as best practices to adapt to those changes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

How to Successfully Build a Cloud Center of Excellence

Tiny Haynes, Sr Director Analyst, Gartner

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:20 PM

Magic Quadrant for Cloud Infrastructure as a Service, Worldwide

Dennis Smith, VP Analyst, Gartner

This session takes a look at the latest Magic Quadrant covering hyperscale public cloud providers, understanding significant changes in market trends.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Ask the Expert: Cloud Security and Data Protection for Midsize Enterprises Moving to IaaS (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Moving from on-premise to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT, and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

The Cloud Computing Scenario: Strategy and Tactics for Success

David Smith, Distinguished VP Analyst, Gartner

The cloud phenomenon continues to grow. As many companies have moved to a cloud first position, many others are finding they need advice in structuring their overall cloud strategy. This presentation will describe the state of cloud computing, major strategy elements and will explore some tactics critical to driving cloud success.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

The Many Roles of Platform and Service Providers in Cloud Management

Sid Nag, VP Analyst, Gartner

Cloud Management Platform vendors, Managed Service Providers and Cloud Service Brokers have related yet different roles in the enterprise as organizations pursue cloud adoption - especially multicloud and hybrid cloud. This session will highlight the differences of each of these roles while discussing how they are yet related and how IT leaders should leverage each of these service providers in successful adoption of cloud.

Tuesday, December 10, 2019 05:00 PM|Tuesday, December 10, 2019 06:00 PM

Roundtable: Cloud Security and Data Protection for Midsize Enterprises Moving to IaaS (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Moving from on-premise to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Technical Insights: Adaptive Governance: Coping With the Challenges of Cloud Computing

Douglas Toombs, VP Analyst, Gartner

The pace of innovation in cloud computing has brought significant changes to data processing, but these changes have also highlighted the challenges that established organizational structures face in attempting to keep up. This is especially true in the realm of IT governance. This session will focus on evolving organizations toward more adaptive governance strategies, aiming to make organizations more nimble while also managing risk, and investment prioritization decisions.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

The Limits of Public Cloud Computing – Regional Differences  

Henrique Cecci, Sr Director Analyst, Gartner

Cloud computing is increasingly becoming a vehicle for next-generation digital business, as well as for agile, scalable and elastic solutions. The hype remains high, and adoption continues to increase. Nevertheless, organizations continue facing numerous challenges in adopting cloud. On this session, we review some of the main regional challenges of public cloud adoption, from a global perspective.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Reduce Cloud Spend and Risk by Identifying I&O's Role in Cloud Governance

Dennis Smith, VP Analyst, Gartner

Many I&O leaders struggle to identify a role for I&O in the development and/or execution of an enterprise cloud governance strategy. This research identifies several areas in which I&O can engage in the cloud governance process to improve cost optimization and security.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Container Technology

Dennis Smith, VP Analyst, Gartner

This session will provide an update on the current state of container technology. This will include an analysis of the technology, the vendors that make up the ecosystem and the associated products. Additionally, the issues that enterprises are facing will be discussed. Finally, the session will also discuss how the technology and the industry will evolve in the upcoming three to five years.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Technical Insights: Managing IT in a Hybrid and Multicloud World

Angelina Troy, Sr Director Analyst, Gartner

Organizations adopting hybrid and multicloud architectures must decide how to approach service brokering, governance, architectural and operations transformations. This session analyzes the popular alternatives for approaches in each of these areas and the strengths of each approach.

Monday, December 09, 2019 04:15 PM|Monday, December 09, 2019 05:15 PM

Roundtable: How Midsize Enterprise I&O Teams Should Manage & Secure Hybrid Environments (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Moving from on-premise to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:15 AM

Roundtable: Should I Outsource my Network Given the Rise of Cloud and IoT?

Ted Corbett, Sr Director Analyst, Gartner

This is the roundtable to further extend the topic submitted as breakout session of the same title.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Optimizing Your IT Monitoring Strategy in an Evolving Vendor Landscape

Federico De Silva, Sr Director Analyst, Gartner

As IT infrastructure and application increases in complexity due to cloud, mobile and new architectures, incumbent ITOM provider offerings are being rendered ineffective. Even new and emerging providers, with their narrow focus, often find themselves at a disadvantage as they are not able to cover a broad and ever-changing IT environment. Understand what are the key trends in the vendor landscape, their capabilities and how you can optimize your IT monitoring strategy.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Technical Insights: The Field Guide to Infrastructure Automation

Paul Delory, Sr Director Analyst, Gartner

Infrastructure automation is no longer optional. But it is complex, and no one tool can do it all. Join us for a detailed map of the infrastructure automation landscape, including: infrastructure-as-a-service and infrastructure-as-code-models, DevOps and DevSecOps pipelines, tool selection, infrastructure modernization, orchestration, software delivery, patching, compliance, and governance.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:00 PM

Roundtable: Engaging with ServiceNow to Get what You Need

Kenneth Gonzalez, Sr Director, Advisory, Gartner

Whether it’s negotiating the license cost on your first SaaS agreement, properly scoping consulting services, or how to address complex issues which might arise, it’s not always clear how to work with ServiceNow or their partners to get what you need. In this session, we’ll discuss the key things you can do to get your desired outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

Traditional ROI Calculations Don't Work for the Cloud. How to Build the New Business Case?

Tiny Haynes, Sr Director Analyst, Gartner

This track examines the shortfalls of existing capex investments for DCs when considering the cloud. It further goes on to suggest new ways of building a business case to justify cloud investment to the senior decision makers.

Tuesday, December 10, 2019 05:00 PM|Tuesday, December 10, 2019 05:45 PM

Ask the Expert: Infrastructure Automation

Paul Delory, Sr Director Analyst, Gartner

Infrastructure automation is no longer optional. It is a response to the increasing scale and complexity of modern distributed systems. Join an analyst for deep, unbiased insights on automating data center and cloud infrastructure; and compare tools like Ansible, Puppet, Chef, Terraform and Jenkins.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Should I Outsource My Network Given the Rise of Cloud and IoT?

Ted Corbett, Sr Director Analyst, Gartner

Digital business, cloud and IoT have thrust dramatic new requirements onto existing enterprise networks, which are challenging I&O leaders to reconsider network sourcing strategies for strategic, operational and economic reasons. Network leaders should consider the short-term and long-term effects of their DIY vs. MNS sourcing decisions. #polling

Wednesday, December 11, 2019 11:45 AM|Wednesday, December 11, 2019 12:45 PM

Senior Leadership Circle Lunch: Artificial Intelligence: What Should I&O Leaders Expect and Do to Succeed?

Chirag Dekate, VP Analyst, Gartner

I&O leaders today are working aggressively in two specific ways: Provisioning infrastructure for business unit stakeholders and ingesting AI techniques to improve I&O efficiencies. Across several hundreds of Gartner inquiries and engagements, Gartner has identified I&O best practices that characterize highly successful and productive AI I&O ecosystems.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

What is Happening to the DevOps Toolchain Market and Why it Matters to you

Chris Saunderson, Sr Director Analyst, Gartner

Sweeping and disruptive changes are occurring to the vendors and the products in the DevOps toolchains marketplace. I&O leaders will understand what they are seeing and how to take advantage of it.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Ask the Expert: How Midsize Enterprise I&O Teams Should Manage and Secure a Hybrid Environment (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Moving from on-premise to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Reasons why Your AI Project will Fail (and What to Do Instead)

Chirag Dekate, VP Analyst, Gartner

For most organizations, artificial intelligence and machine learning remain buzzwords that seem out of reach. Gartner has recommended IT leaders adopt many AI best practices and technologies over the years, but what should IT leaders avoid? This talk will examine some of the ways AI projects fail and how to avoid them along with relevant case studies.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Technical Insights: The Road to DevOps: How to Build the Continuous Infrastructure Automation Pipeline

Paul Delory, Sr Director Analyst, Gartner

Automation is the watchword of modern, agile IT. And it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous delivery pipeline. It takes a close look at the tools you’ll use, and the challenges you’ll face in implementing a DevOps methodology.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Discovery as a Service: Why Knowing Your DC Inventory Isn't Enough for the Cloud

Tiny Haynes, Sr Director Analyst, Gartner

This presentation will examine the first step of migrating to the cloud. It will look at what DaaS is, how it can be used with migration and the pitfalls of an infrastructure lead migration over a workload migration.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Success with Automation Drives I&O Success

Chris Saunderson, Sr Director Analyst, Gartner

Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Ask the Expert: Best Practices for Monitoring Your IT Environment

Federico De Silva, Sr Director Analyst, Gartner

As IT infrastructure and application complexity increases new architectures, the move to cloud and mobile, incumbent IT Operations Management (ITOM) offerings are being rendered ineffective. Even new and emerging providers, with their narrow focus, often find themselves at a disadvantage as they are not able to cover a broad and ever-changing IT environment. In this session, ask experts and collaborate with your peers to understand the key trends in the IT monitoring vendor landscape, their capabilities and how you can optimize your IT monitoring strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Microservices and Containers: How Do You Monitor What Barely Exists?

Padraig Byrne, Sr Director Analyst, Gartner

Application developers are rapidly adopting new architectures such as microservices and containers in order to be more agile and responsive to customer demand. But how do I&O teams, who are used to managing infrastructure that persists for weeks months or years manage in a world where it now lasts minutes or seconds?
In this talk:
1. What are these new technologies and why are they important?
2. How to monitor micoservices and containers?
3. What team and cultural changes need to happen to support this?

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

Supercharge Your Data Governance Strategy Through File Analysis

Julian Tirsu, Principal Analyst, Gartner

Increased data growth has created an unstructured data nightmare. To effectively gain overall consensus, mitigate security concerns, and manage dark data, organizations will need to deploy the right strategy and tools. This presentation outlines common use cases to help I&O leaders manage unstructured data and establish an indispensable data governance strategy.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Hyperconverged at the Edge

Tony Harvey, Sr Director Analyst, Gartner

The Edge is a different environment, rather than just being about scaling up it's about scaling correctly to deliver the right system at the right price for different workloads and environments. This session will examine the use cases for hyperconverged in Edge locations, the competitive landscape, and the key areas for consideration that should impact your choice of vendors.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

The Impact of IoT on Infrastructure and Operations

Sanjit Ganguli, VP Analyst, Gartner

This session will provide a general explanation of the world of the Internet of Things and explore how it will affect I&O and what to do about it.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

Just Call Me SASE — The Merger of WAN Edge and Edge Security

Joe Skorupa, Distinguished VP Analyst, Gartner

Neil MacDonald, Distinguished VP Analyst, Gartner

The emergence of edge computing, IoT and new digital business initiatives demands a rich set of cloud-delivered networking and security services at the edge. This is driving a new class of merged products — the Secure Access Service Edge — at delivery services on demand and independent of location. This session explains the use cases and how to select the best approach for your environment.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:00 AM

Ask the Expert: Quantum Computing — New Computational Architectures, Programming Languages and Innovations

Padraig Byrne, Sr Director Analyst, Gartner

Quantum computing question and answer session. Learn how quantum computing will impact core IT capabilities such as ML, AI, and optimization. Learn how to build skills and to shape problems to fit quantum-inspired algorithms.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Top Ten Trends Impacting Infrastructure and Operations

Ross Winser, Sr Director Analyst, Gartner

As I&O Leaders, CIO's and CTO's struggle with maintaining existing operations, while at the same time adapting to an ever-increasing introduction of new technologies by business leaders, they rarely have time to look beyond short-planning horizons. This session is designed to look at emerging trends in both business and technology, and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Quantum Computing: What Do I&O Leaders Need to Know?

Padraig Byrne, Sr Director Analyst, Gartner

While Quantum computing is still in its nascent stages, the potential impact of this technology is immense, affecting everything from cryptography to supply chain logistics. Yet like all technologies., the team that will be left to manage quantum will be I&O.
I&O leaders who have one eye on the future should attend this talk to:
1. Learn what Quantum computing is and what is happening today
2. How Quantum is currently operating and how they can test it
3. Start planning for the impact on their I&O teams

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Quantum Computing: The “In Your Face” Disruption Few Understand and Some Fear

Chirag Dekate, VP Analyst, Gartner

Quantum computing is a much hyped computing architecture that CIOs and practitioners alike cannot ignore. In this session, attendees will learn why quantum computing will drive the next evolution in computing and computational architectures. Learn how quantum computing will impact core sciences and computing disciplines like chemistry, material science and bio-engineering. See a live programming demonstration on an actual quantum computer and how we shape problems to fit quantum-inspired algorithms to enabling new technological innovations.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

NetOps 2.0 — Transform with Automation and Analytics or Become Irrelevant

Sanjit Ganguli, VP Analyst, Gartner

Network operations teams are under intense pressure from above and from within to modernize their processes and become as agile as the business expects. This session will explore the network analytics and automation technologies that can help NetOps achieve these goals.

Tuesday, December 10, 2019 05:00 PM|Tuesday, December 10, 2019 06:00 PM

Roundtable: Best Practices in Modern WANs

Andrew Lerner, VP Analyst, Gartner

This roundtable discusses challenges in modern WANs including price, performance and availability and touches on topics including SD-WAN and Hybrid WAN architectures. Attendees will be asked to share their approaches and concerns to WAN design.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

The State of Edge Computing 2020: Beyond Vision

Thomas Bittman, Distinguished VP Analyst, Gartner

2020 will be the year when edge computing expands from pilots to broader deployments. Edge computing is an integral part of the digital business journey, blurring physical and digital and leveraging deeper interactions between people, things and businesses, and stretching the enterprise infrastructure from the cloud to the edge.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

The State of the IoT Network Landscape

Tim Zimmerman, VP Analyst, Gartner

Organizations must recognize the differing networking requirements for IoT use cases in order to deploy the correct network and security architecture and ecosystem, otherwise they will fail. This presentation reviews different market segments and analyzes usage scenarios to identify the network strategy needed to properly implement IoT solutions.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Composable Infrastructure: Separating Hype, Hope and Reality

Julia Palmer, VP Analyst, Gartner

This presentation will provide technical insight on composable infrastructure, review the potential benefits, limitation and current market traction.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

The Impact of Outpost, Microsoft Azure Stack on the Hybrid Cloud

Tony Harvey, Sr Director Analyst, Gartner

Jeffrey Hewitt, Research VP, Gartner

Hybrid IT is the new normal and cloud vendors like Amazon, Google and Microsoft have introduced hybrid cloud products like Outposts, Anthos and Azurestack that tether your private cloud and edge systems to their public cloud. This presentation will provide an overview of the competitive landscape of tethered systems, how they compare to offerings from traditional vendors and how they can fit into your data center and Edge strategies. Applicable use cases will be outlined, and guidance will be provided on how this market will impact you.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Top Infrastructure Technologies and Trends for Storage, Integrated and Hypercoverged Systems

Julia Palmer, VP Analyst, Gartner

Welcoming new infrastructure technologies into data centers must be carefully navigated to transform your digital business. Organizations will gain insight into the timelines of maturity of flash technologies, storage class memory, new data center protocols, AI-driven operations, platforms for containers and microservices, hybrid cloud integration, edge computing, new consumption models and more.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Ask the Expert: Data Center Infrastructure—Converged, Hyperconverged, Composable, or Dedicated?

Paul Delory, Sr Director Analyst, Gartner

Integrated systems — pre-engineered stacks of infrastructure — should be your first choice. But which type of system should you choose? And when should you build, not buy? Come get unbiased, expert help in choosing between converged, hyperconverged, composable, dedicated, and do-it-yourself infrastructure.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Technical Insights: Datacenter Zero: A Future Without Data Centers

Douglas Toombs, VP Analyst, Gartner

Thanks to the advent of cloud computing services, organizations are rapidly moving to shut down entire data centers. While most organizations won't end up 100% "in the cloud," the reality is that many workloads can be moved somewhere else. This session will walk attendees through Gartner's framework for assessing existing applications against cloud, hosting, and colocation solutions in order to determine the best execution venue(s).

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

The Digital Infrastructure Compute Scenario

Daniel Bowers, Sr Director Analyst, Gartner

Core IT has to scale, up, out, down and in ... it has to expand and integrate with an intelligent edge and the explosion of IoT. This session looks at the challenges that still remain for a digital infrastructure where core IT and edge creates a them and us scenario. Intelligent infrastructure IT allows you to develop and optimize the core while expanding on all fronts, edges and things.
The following key issues will be discussed:

● What are the business drivers the core IT digital infrastructure cycle?

● How do you optimize core IT and edge/IoT infrastructure

● How do you define legacy and modernize or standardize projects?

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

Magic Quadrant for Distributed File Systems and Object Storage

Julia Palmer, VP Analyst, Gartner

The storage market is evolving to address new challenges in enterprise IT like exponential data growth, rapid digitalization and globalization of business and requirements to connect and collect everything. Storage infrastructure systems based on distributed file systems and object storage are growing faster than ever in both number and capacity of deployments, and are becoming the platform of choice to address the growth of unstructured data in enterprise data centers. This presentation will review the Magic Quadrant in the fastest-growing unstructured data market — Distributed File Systems and Object Storage.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:15 AM

Roundtable: Best Practices in Data Center Networking

Andrew Lerner, VP Analyst, Gartner

This roundtable discusses how to design, build and operate networks, and is designed to help cut through the hype surrounding emerging technologies such as SDN, white-box and “open-networking.” Attendees are asked to share their approaches and concerns to data center and cloud network design.

This session format will be that of a focus group, with an emphasis on peer interactions that will potentially be leveraged for research input and direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Technical Insights: Top 10 Myths About Modern Infrastructure (And How to Dispel Them)

Paul Delory, Sr Director Analyst, Gartner

There are more and better infrastructure options than ever before. But with more choices comes more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including: public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring, and AIOps.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 11:50 AM

Hype Cycle for Compute Infrastructure

Tony Harvey, Sr Director Analyst, Gartner

The session will present the results of 2019 Hype Cycle for Compute Infrastructure. Gartner will discuss the maturity, adoption and relevance of many compute technologies including containers, serverless and quantum computing, and composable infrastructure.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 11:50 AM

The Magic Quadrant for Primary Storage Arrays

Julia Palmer, VP Analyst, Gartner

The revamped Primary Storage Array magic quadrant eliminates the media distinction in past magic quadrants to focus on innovation, future capabilities and superior customer value. Organizations will gain insight into which vendors are best positioned to meet their primary storage needs today and tomorrow.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

The Modern Endpoint — PCs? Virtual? Unified? Contextual? Cloud-Based? — Yes!

Michael Silver, Distinguished VP Analyst, Gartner

Organizations struggle to decide what endpoint experiences to provide and support. PCs are still pervasive, but organizations need to optimize costs and improve security and compliance and often look to virtualization to help. And now they often look to provide desktop services in the cloud. The session will explore how organizations should decide how to enable their users for high productivity while watching cost.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:20 PM

Magic Quadrant for Enterprise Information Archiving

Julian Tirsu, Principal Analyst, Gartner

Review session and snapshot of the enterprise information archiving products that support the archiving and retrieval of enterprise data and messaging content. I&O leaders should select the most suitable of the EIA products, based on their ability to support use cases and critical capabilities evaluated. Focus will be on the key drivers, market direction and vendor movement.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:00 PM

Roundtable: Continuing to Operate Systems that are Out of Support

Tony Harvey, Sr Director Analyst, Gartner

The reality for most I&O Leaders is that they will have to support systems that are no longer supported by the vendor. This roundtable will discuss how best an I&O Leader can work to ensure the systems are operated and secured.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 02:30 PM|Tuesday, December 10, 2019 02:50 PM

Hype Cycle for Infrastructure Strategies

Nathan Hill, VP Analyst, Gartner

This session covers Gartner’s 2019 Hype Cycle for Infrastructure Strategies, where attendees will learn about key disruptive trends in the infrastructure space, including; edge computing, multimode infrastructure, Internet of Things, software-defined anything, cloud- and container-based delivery, and virtualization.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

The Future of Enterprise Data Centers — What’s Next

Henrique Cecci, Sr Director Analyst, Gartner

With the rise of cloud computing, traditional enterprise data centers are adapting and evolving. In this session, we examine the key trends shaping the future of enterprise data centers, helping infrastructure and operations leaders make informed decisions about on-premises infrastructure architectures.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

The Future of Infrastructure is Everywhere — How Can IT Survive?

David Cappuccio, Distinguished VP Analyst, Gartner

The future of IT will not be on-premises, in the cloud, in IoT or at the edge. But rather IT will transform into a combination of all of these. Rather than being defined by the technology, it will be driven by business outcomes. This transformation of IT infrastructures must evolve to support workload deployments at the right time, on the right provider, at the right cost, anywhere in the world, quickly. This session will discuss trends and best practices on this journey.

Wednesday, December 11, 2019 12:15 PM|Wednesday, December 11, 2019 12:35 PM

Magic Quadrant and Critical Capabilities for Hyperconverged Infrastructure

Tony Harvey, Sr Director Analyst, Gartner

This session looks at the new Magic Quadrant and Critical Capabilities for Hyperconverged Infrastructure and the six workloads of consolidated, business critical, cloud, edge, ROBO and virtual desktop infrastructure (VDI) use cases.

Wednesday, December 11, 2019 12:15 PM|Wednesday, December 11, 2019 12:35 PM

Unraveling the WAN Edge Magic Quadrant

Jonathan Forest, Sr Director Analyst, Gartner

In this session we will review the WAN Edge Magic Quadrant and the vendors evaluated. We will discuss strengths and weaknesses of different vendors and use cases where some vendors are more applicable than others. We will also discuss the future of the market and items to consider for future procurement decisions.

Wednesday, December 11, 2019 01:45 PM|Wednesday, December 11, 2019 02:30 PM

Ask the Expert: Obtain Optimal Returns from Hyperconvergence

Jeffrey Hewitt, Research VP, Gartner

This session will focus on sharing the best practices for getting most out of investments in hyperconverged infrastructure. From strategy and planning, to vendor choice, to purchase, tips and techniques that have proven to be successful will be outlined and discussed. A tactical focus on business returns will be prominent in this session because of the high growth in hyperconverged infrastructure adoption that continues across almost all industries.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

Delivering Composable, Programmable and Intelligent Infrastructure Across the Portfolio

Daniel Bowers, Sr Director Analyst, Gartner

Just like the threesome delivery of cloud, on-premises and hosted, integrated systems are progressing three ways. Composability is driving administration, programmable infrastructure is driven by applications, intelligent infrastructure and machine learning is driving automation. This session looks at:
How does delivery impact the future of integrated systems and HCI?
What is the future path of composable, programmable, intelligent infrastructure?
How do you administer and automate infrastructure for application workloads?

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Networking for HCIS: It Just Works, Doesn’t it?

Joe Skorupa, Distinguished VP Analyst, Gartner

While hyperconverged systems rely on Ethernet for node interconnection, the degree of integration varies by vendor. This session examines the approaches and provides a framework for evaluating the options.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Ask the Expert: SD-WAN

Jonathan Forest, Sr Director Analyst, Gartner

In this session we will take open questions regarding SD-WAN from the attendees answering questions, giving our perspectives on the market, and the future. This will be an open ask the analyst forum and interactive with the attendees. The objective is to address real world questions and tackle specific questions that are on the attendees minds.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Workload Placement in Hybrid IT – Making Great Decisions About What, Where, When and Why

Henrique Cecci, Sr Director Analyst, Gartner

Workload placement is a key driver of digital infrastructure delivery. Nevertheless, I&O leaders often struggle to find which workloads are best suited for which location — be it a public cloud, hosting, colocation, edge or on-premises. On this session, we review the typical workload placement strategies and considerations used by I&O leaders to maximize their business value results.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:30 AM

Roundtable: Hyperconvergence Adoption in Sub 400 Server (Midsize Enterprise) Environments (Exclusive for Midsize Enterprise Attendees)

Mike Cisek, VP Analyst, Gartner

How data centers within small server and storage footprints are leveraging hyperconvergence today? This session will discuss vendor selection criteria, deployment scenarios and the challenges with IT teams of less than 50 people.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Ask the Expert: Virtualization Best Practices

Daniel Bowers, Sr Director Analyst, Gartner

The rise of public cloud, containers and composable infrastructure have not killed the VM, but the game has changed. Join an analyst for detailed advice on managing modern hypervisors, including when to use VMs, containers and serverless, plus comparisons of VMware, Microsoft, Nutanix and Red Hat.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

What’s New in Networking?

Andrew Lerner, VP Analyst, Gartner

This session describes emerging network technologies as identified in Gartner’s Enterprise Networking Hype Cycle. We cover a diverse set of topics ranging from Service Mesh to SDN as well as intent-based networking, network automation and several others.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Townhall: Your Questions Answered Around Cloud and Edge — Partners in Next-Generation Solutions

Thomas Bittman, Distinguished VP Analyst, Gartner

Bob Gill, VP Analyst, Gartner

Tim Zimmerman, VP Analyst, Gartner

David Wright, Sr Director Analyst, Gartner

Cloud computing has become mainstream and contributes to organizational efficiency and innovation. Edge computing challenges the central models of cloud by taking computing closer to the point of data generation and consumption. This session will invite audience questions about methodologies for leveraging the best of a centralized cloud model, while designing for scenarios that must operate “at the edge.”

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Achieve Physical Security at the Edge

Jeffrey Hewitt, Research VP, Gartner

Edge computing will grow over the coming years. While data security will be important, physical security of the edge infrastructure will be just as vital. This session will examine the physical security process and provider options that infrastructure and operations managers must consider and adopt to effectively protect their edge computing solutions.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

The Future of Endpoint Operations

Michael Silver, Distinguished VP Analyst, Gartner

The growth of SaaS applications, shifting support to cloud platforms, the growth of mobile and wearables, continuous updates and a host of new use cases require a new type of IT to enable and manage it. To adapt, organizations must reorganize their I&O teams, rethinking support processes and tools, creating and staffing new roles and emphasizing key new skills for IT personnel to acquire.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Don’t Look Now, but the Public Cloud is Moving On-Premises

David Wright, Sr Director Analyst, Gartner

The major public cloud providers are gradually moving on-premises with hyperconverged infrastructure running their cloud services in your datacenter. We'll review the major entrants including Azure Stack, AWS Outposts and Google Anthos. What will these offerings do to the datacenter infrastructure market, and how will they impact your Hybrid Cloud strategy?

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

200 Enterprises Detail Their Use Cases for Edge Computing

Bob Gill, VP Analyst, Gartner

Gartner conducted in-depth surveys with 200 Enterprises on their Edge Computing Use cases, motivators, inhibitors, and plans. We explore their answers in detail, and illuminate the top trends.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Technical Insights: Desktop as a Service (DaaS) is Dead - Long Live DaaS!

Mark Lockwood, VP Analyst, Gartner

What, really, is holding desktop as a service back? Is it cost? Is it cost complexity? Is it unrealistic contract lengths that must be signed before discounts are applied? Is it lack of control? The answer to all of these is yes, and in this session we will talk about why the concept of DaaS requires a complete reboot, and whether Microsoft’s Windows Virtual Desktop is capable of doing so.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Exploring the Edge: Twelve Frontiers of Edge Computing

Thomas Bittman, Distinguished VP Analyst, Gartner

In the next four years, enterprises will have many edge computing use cases deployed. The landscape of possible use cases is broad and very diverse, ranging from industrial IoT to immersive experiences, from consumer to commercial to industrial, and from things to people. I&O leaders need to proactively develop a vision and multiyear strategy for edge computing as a whole. We discuss the landscape of use cases and building a strategy for edge computing.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

Best Practices to Support Microsoft Office 365, Google G Suite and the Digital Workplace

Chris Silva, VP Analyst, Gartner

Digital workplace solutions, such as Microsoft Office 365 and G Suite, are delivered as a service. Leaders of IT operations must change their management and support models to deliver this type of service effectively.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Four Networking Issues Every IoT Solution Must Solve

Tim Zimmerman, VP Analyst, Gartner

IoT has potential issues everywhere: connectivity, security, segmentation and addressing. This presentation reviews each of the issues and how they affect the enterprise. It delivers a framework that can be used for an enterprise strategy.

Wednesday, December 11, 2019 01:45 PM|Wednesday, December 11, 2019 02:45 PM

Roundtable: “There Is No Good News” — Chasing the Windows 10 Upgrade Cycle

Mark Lockwood, VP Analyst, Gartner

Microsoft Windows 10 and its rapid update cycle has caused untold chaos within IT departments. In this Gartner-led Roundtable, discuss with your peers the options for deploying Windows 10, performing OS and application testing, and abstracting Win32 applications.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

Cost Optimization — Using TCO to Optimize Digital Workplace Endpoint and Cloud-Office Decisions

Michael Silver, Distinguished VP Analyst, Gartner

This session will examine the TCO to run a digital workplace using various endpoint computing costs and will also explore the cost ramifications of moving from on-premises to a cloud office environment. We will use TCO models to help CIOs create cost-effective endpoint computing strategies around traditional PCs, Windows 10, desktop virtualization, use of Apple Macs, tablets, bring your own and choose your own device programs.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Strategic Roadmap for Edge Computing

Bob Gill, VP Analyst, Gartner

This session applies Gartner's Strategic Roadmap framework to Edge Computing. This framework describes an idealized future state where Edge Computing is widely deployed, then examines the drivers, challenges, and milestones Enterprises should follow to maximize the potential benefits.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Rogue Devices Require a New Network Strategy for "All" Devices, not Just IoT

Tim Zimmerman, VP Analyst, Gartner

Over 90% of enterprises have unknown devices on their network right now and the risk is huge.
Today most enterprises have a defined process for corporate device connectivity as well as a guest access strategy. But common IoT devices, especially headless devices, require a new IT strategy that must discover, provision, secure, monitor and manage these 20B new devices. Without a new strategy, "unknown/unapproved" devices will destroy your network. This presentation explores how new devices are connecting, the short fall of existing IT strategies and the changes that must be made.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

200 Enterprises Detail Their Use Cases for Edge Computing (Repeat)

Bob Gill, VP Analyst, Gartner

Gartner conducted in-depth surveys with 200 Enterprises on their Edge Computing Use cases, motivators, inhibitors, and plans. We explore their answers in detail, and illuminate the top trends.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Technical Insights: The Leading Edge: Why Does Edge Matter and what Should I Do?

Angelina Troy, Sr Director Analyst, Gartner

The pendulum swing between centralized and decentralized continues to swing and the hot topic this time is edge. This time, the pendulum may stop swinging. What does it mean to have edge infrastructure? In fact, what exactly is the edge? Discover what edge actually is, what it entails, and how you can start taking advantage of edge.

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Leading Edge Computing: Some Assembly Required

Thomas Bittman, Distinguished VP Analyst, Gartner

Edge computing creates tremendous challenges. Innovations are needed in managing nanodatacenters to massive scale, ensuring edge computing security, enabling machine learning at the edge, and handling the explosion of IoT data at the edge. We discuss challenges, technologies and vendor strategies.

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

Technical Insights: Why Do You Still Have Virtual Desktops?

Mark Lockwood, VP Analyst, Gartner

Poor use cases, lack of understanding of options, and lack of governance leads many organizations toward massive VDI sprawl. I&O leaders must avoid this sprawl, or eliminate it, and restrict the use of virtual desktops to only where they make absolute sense. But how? This session will explore use cases, reduction methods, and alternatives to help organizations reduce or eliminate virtual desktops.

Sunday, December 08, 2019 04:15 PM|Sunday, December 08, 2019 07:15 PM

Research Discussion for Heads of Infrastructure: Accelerating I&O’s Contribution to Digital Transformation

Christopher Mixter, VP, Advisory, Gartner

Enabling digital business transformation requires I&O teams to treat speed and agility as equal in priority to efficiency and reliability. In this Research Discussion exclusively for Heads of I&O, we will discuss in-depth case studies from PayPal, Lexis-Nexis, and EY, who are using new metrics, incentives, and workflows to drive teams and individuals to innovate (not merely protect) Infrastructure performance, to support the pace of change and speed-to-market imperatives of digitizing businesses.

This 3-hour session will answer the following questions:

● How can we guide our teams to innovate towards solving conflicts between efficiency/reliability and speed/agility?

● How can we pivot individuals toward a more future-centric professional identity, one that aspires to greater versatility in role and skillset?

Who should attend?
To foster a high-level of strategic discussion, this meeting is reserved for the Head of Infrastructure. Limited to one attendee per organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 07:15 AM|Monday, December 09, 2019 08:15 AM

Senior Leadership Circle Welcome & Networking Breakfast

Milind Govekar, Distinguished VP Analyst, Gartner

Please join us for the Senior Leadership Circle welcome and peer networking breakfast as we kick off the program for the week. Tables will be designated by industry and we invite you to interact with peers and make new connections as you settle into the event.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 08:30 AM|Monday, December 09, 2019 09:15 AM

Gartner Opening Keynote: I&O 2025 – Reimagine, Revitalize, Reenergize

David Cappuccio, Distinguished VP Analyst, Gartner

Dennis Smith, VP Analyst, Gartner

Julia Palmer, VP Analyst, Gartner

Roger Williams, VP Analyst, Gartner

Reenergize the state of I&O today: What needs to happen to change focus. As we move into a hybrid world, what technology, tools and issues must I&O deal with, from assets to monitoring to management.
Revitalize Infrastructures: Modernization – from project to product to process – How must I&O consider developing/implementing a continuous modernization process for the existing infrastructure to reduce technical debt, become more agile, and optimize operations.
Reimagine: Organization transformation – What are the new operating models and culture changes required to support Continuous Next

Monday, December 09, 2019 09:15 AM|Monday, December 09, 2019 09:30 AM

Keynote: IOCS Welcome Address

David Cappuccio, Distinguished VP Analyst, Gartner

Katherine Lord, VP Analyst, Gartner

Welcome to the conference. Overview of the conference from the conference chairs.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Improve Operational Agility With These Top Five Methods

George Spafford, Sr Director Analyst, Gartner

I&O leaders face constant pressure to increase their organizations’ ability to respond rapidly to changing digital business demands. This research explains five methods that can help I&O leaders optimize workflows to improve operational agility and meet the evolving needs of the digital business.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Achieving an Optimal Infrastructure and Operations Organization Structure for the Digital Age

Katherine Lord, VP Analyst, Gartner

IT infrastructure and operations groups have traditionally organized around technology or functional silos. Learn how enterprises are organizing to successfully cope with the much more dynamic requirements inherent with bimodal and digital transformation.

Monday, December 09, 2019 11:45 AM|Monday, December 09, 2019 12:45 PM

Leadership Vision 2020: Infrastructure and Operations Leader (Senior Leadership Circle Lunch)

Milind Govekar, Distinguished VP Analyst, Gartner

I&O leaders have to be active contributors toward their organizations’ digital success in delivering growth by helping scale digital initiatives throughout their enterprise. With Infrastructure-Led Disruption, I&O leaders can proactively use technology to drive business innovation. This Leadership Vision enables I&O leaders a guide to do so.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

The Role of I&O With Virtual Machines, Containers and Serverless

Daniel Bowers, Sr Director Analyst, Gartner

Virtual machines, containers and serverless computing progressively erase the dependency of applications on infrastructure. This session will show how I&O responsibilities differ with each abstraction style.

Monday, December 09, 2019 04:15 PM|Monday, December 09, 2019 05:15 PM

Roundtable: Collaborating with EA for Infrastructure Architecture Success

Roger Williams, VP Analyst, Gartner

Ensuring that infrastructure keeps up with the demand for digital business is challenging. Join other I&O leaders wrestling with infrastructure architecture to hear from others on the opportunities and lessons learned from their experiences.

This session format will be that of a focus group, with an emphasis on peer interactions that will potentially be leveraged for research input and direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:00 AM

Gartner Keynote: The Art of I&O Culture Hacking

Katherine Lord, VP Analyst, Gartner

I&O leaders clearly understand the imperative that culture needs to evolve, and in some instances change drastically to support new work modalities and technologies. It's easy to say, easy to understand the need, but where on earth do you start with something that seems so big, so nebulous and often so ingrained in the organization? How can you take a 35,000 foot problem, and make it prescriptive, more approachable, and perhaps even (dare we say) fun! Come learn the art of culture hacking, and how you can apply this skill to I&O.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Evolving I&O Practices: Moving From Projects and Services to Products Using a Framework Methodology

Mark Margevicius, VP Analyst, Gartner

Products over projects is the latest approach for completing tasks in I&O. Adopting a product approach to I&O can be confusing; understanding how products differ from projects and services is essential for I&O leaders. By using frameworks for product classification, clients can prioritize work and better understand the process and people changes that go along with it.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

An Iterative Adoption Approach is Key to DevOps Success in Large Organizations

George Spafford, Sr Director Analyst, Gartner

DevOps involves risk and requires a continuous commitment to learning and improvement in order to improve enterprise agility and restore an organization’s ability to innovate. This presentation sets forth how IT Leaders can successfully start and scale a DevOps transformation using an iterative approach.

Tuesday, December 10, 2019 05:00 PM|Tuesday, December 10, 2019 06:00 PM

Senior Leadership Circle Roundtable: How to Manage Projects Like Products, Lessons Learned From the Industry

Michelle Duerst, VP Analyst, Gartner

Enterprises face continual challenges to anticipate trends, meet customer preferences, beat their competition, protect their brand and, of course, produce a profit. This session will focus on lessons learned from the consumer goods industry in Product Portfolio Management and Product Lifecycle Management as organizations seek to manage projects like a product.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Five Ways Your Peers Are Using AI Today

Chirag Dekate, VP Analyst, Gartner

I&O Leaders are seeking ways to apply AI in IT management. Gartner has identified five ways through which I&O Leaders commonly apply AI.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

The Evolution of Endpoint Strategies in Support of Digital Workplace Initiatives

Chris Silva, VP Analyst, Gartner

A modern mobile and endpoint strategy designed to support a digital workplace initiative should encompass three fundamental elements:
- Broaden the range of employees to be served beyond the classic group of office workers to be inclusive of "frontline workers."
- Modernize workplace design and support through use of modern analytics techniques.
- Deliver a continuous and contextual workspace experience to users.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Use Gartner's I&O ContinuousNext Capability Model to Enable Digital Business Success

Roger Williams, VP Analyst, Gartner

Digital business is only as strong as its infrastructure, yet I&O leaders struggle to adapt their technology, practices and staff to meet organizational needs. This session introduces Gartner's I&O ContinuousNext Capability Model and how to use its concepts of Stakeholder Intimacy, Portfolio Value and I&O Motility to enable sustained digital business success.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Use the Right Metrics to Demonstrate Business Value

Ron Blair, Sr Director Analyst, Gartner

I&O provides a lot of metrics. But these metrics often miss the mark with decision-makers, resulting in increased technical debt and strategic obsolescence. “Business alignment” is spoken about frequently, but execution is challenging throughout the Gartner client base. Gartner has developed a methodology to integrate value-add, risk and corporate performance that helps achieve these goals.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 12:30 PM

Research Discussion for Infrastructure Leaders: Breaking the Reliability/Agility Tradeoff

Christopher Mixter, VP, Advisory, Gartner

In this session, structured to be 25% presentation and 75% peer discussion, we will review in-depth case studies from Lexis-Nexis and EY, whose Infrastructure leadership teams have installed new metrics, incentives, and workflows that drive their teams and individuals to innovate on (instead of merely protecting status quo) system and personal performance, to support the pace of change and speed-to-market imperatives of rapidly digitizing businesses.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Sunday, December 08, 2019 05:30 PM|Sunday, December 08, 2019 07:00 PM

Workshop: Use Gartner's “T4” Framework to Optimize Megavendor Negotiations: IBM, Microsoft, Oracle, SAP

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This workshop will demonstrate through hands-on activities the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items, and activities will provide workshop participants with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big four megavendors using Gartner’s “T4” approach focusing on T1-Tactics; T2-Templates; T3-Ts&Cs; T4-Timing. Attendees will receive ready to use checklists, templates, toolkits and tips, tactics and tricks to plan for and negotiate these megavendor deals for cost optimization and risk mitigation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Mythbusters: AIOps and what it Really Means for IT Operations

Charley Rich, Sr Director Analyst, Gartner

AIOps has become a much-hyped concept. This session will break down what is real and what is still fantasy about this exciting new technology, and provide tactical and strategic steps that users can take to make the best use of AI/ML to enhance this IT Operations.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 11:00 AM

Roundtable: Practical Considerations When Moving From Project to Product Methodologies for I&O

Mark Margevicius, VP Analyst, Gartner

Moving from Project to Products, especially for I&O, is easier said than done. This workshop will identify best practices, common pitfalls, real benefits, and others things to be aware of as organizations transition to this new way of working.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Gartner's Top Ten Tips, Tactics, and Tricks for Negotiation Success

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide IT leaders involved in the negotiation planning process with tips and tactics to use for leverage and bargaining power to optimize negotiations with existing and new and emerging on-premises and cloud vendors. Attendees will learn the importance of including ten “must know” tips, tactics and “tricks” into the negotiation plan to improve pricing and discounts and reduce risk to their organizations.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

Top I&O Cost-Optimization Ideas

Ron Blair, Sr Director Analyst, Gartner

Cost optimization is a business-focused, continuous discipline to drive spending and cost reduction while maximizing business value. But there are also times when infrastructure and operations (I&O) leaders must simply reduce costs. This session will focus on idea generation and prioritization for both cost optimization and cost reduction activities.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

What Comes Next — IT Monitoring Insight to Support Your Business High-Velocity Future

Charley Rich, Sr Director Analyst, Gartner

Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow's digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization's overall digital business service delivery strategy.
Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:30 AM

Clinic: How to use Four Powerful Financial Models for Cost Transparency and Negotiation Leverage

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will walk through and illustrate four financial models that negotiators should use as part of a collaborative negotiation planning process. This session will illustrate and walk through typical negotiation scenarios and show attendees how these models are requisite for cost transparency and also to use as negotiation leverage. The analysis models will include TCA/TCO, NPV, Capex vs. Opex, and Cash Flow vs. P&L Impact.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Best Practices for Operationalizing Artificial Intelligence

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

As AI and ML initiatives evolve, the biggest challenge that I&O leaders will face is operationalizing ML for effective management and delivery of models. This session will outline a set of best practices to build and deploy ML models in production for successful delivery of AI-based systems.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Ask the Expert: Use Gartner's Nine-Step Process to Manage Software Audits for Cost Avoidance

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

Software audits continue to be high-risk and high-cost challenges for organizations. Each year, Gartner takes hundreds of inquiries on this important topic and has developed a powerful, highly effective nine-step process known as "C9." C9 will help you develop your own audit-readiness kit and take the necessary steps to successfully reduce noncompliance risk, manage the audit process and provide tips and tactics to negotiate the audit settlement for cost savings and cost avoidance. Attendees will receive ready-to-use templates for creating an audit-specific NDA and scope and methodology document. Attendees will also receive checklists to follow as they prepare for the audit and tips and tactics for negotiating the audit settlement.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:00 PM

Contract Negotiation Clinic: Negotiating with Microsoft

Stephen White, Sr Director Analyst, Gartner

This interactive clinic gives critical steps to evaluate Microsoft licensing options and negotiate an enterprise agreement. This session will also address Microsoft’s objectives, priorities and behaviors to help ensure that you’re prepared to evaluate proposals while determining the right licensing approach for your organization. Session is limited to end-users only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 02:30 PM|Tuesday, December 10, 2019 02:50 PM

Magic Quadrant for IT Service Management Tools

Mark Cleary, Sr Director Analyst, Gartner

This session will focus on the Magic Quadrant for IT Service Management Tools.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

How to Select the Right Cloud Management Tools

Dennis Smith, VP Analyst, Gartner

I&O leaders are challenged to manage private, public and multicloud services. This requires understanding of the different types of cloud management tools along with the trends and the problems that can be addressed. This session will present a framework that organizations can use to select the right tools to manage their cloud deployments.

Tuesday, December 10, 2019 05:00 PM|Tuesday, December 10, 2019 06:00 PM

Roundtable: Is Your Managed Service Provider Helping or Hindering Your Cloud Journey?

Ross Winser, Sr Director Analyst, Gartner

By definition, cloud strategies depend heavily on third-party vendors for infrastructure, platform and software as a service. In this Roundtable session, discuss your experiences, hopes and concerns with managed and professional service providers involved in your cloud adoption.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Cloud Cost Optimization Through Cost Management and Governance

Ed Anderson, Distinguished VP Analyst, Gartner

Migrating applications to cloud is just the first step in recognizing the full benefits of cloud. To achieve the greatest cost efficiencies ongoing optimization is required. This session will outline a methodology for using cloud cost management and governance to tune your cloud-based applications to get the greatest possible efficiency.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:15 AM

Contract Negotiation Clinic: ServiceNow Contract Negotiations

Kenneth Gonzalez, Sr Director, Advisory, Gartner

This session will cover the guidance senior leaders and subject matter experts need to know to determine which ServiceNow modules to evaluate, how to conduct realistic evaluations, understand how to use maturity when estimating license needs, what questions to ask about future product roadmaps and negotiation strategies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 01:45 PM|Wednesday, December 11, 2019 02:30 PM

Ask the Expert: Selecting the Right Tools for Multicloud Management

Dennis Smith, VP Analyst, Gartner

This session will allow attendees to ask questions about how to select the right tools for multicloud management. This includes third-party cloud management platforms and more functionally focused tools along with native-cloud offerings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

Agile ITSM: Improve the Flow

Mark Cleary, Sr Director Analyst, Gartner

The rise of DevOps and agile methodologies is creating tension with ITSM as many organizations recognise that ITSM is old school and bureacratic. To ensure ITSM remains relevant, then we need to adopt agile approaches in order to improve the flow of business value

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Earning Straight A's: Using IT Score as a Means to Transform the Value of I&O

Mark Margevicius, VP Analyst, Gartner

Establishing a baseline and benchmark for how an organization is functioning is critical in getting better. Gartner's IT Score offers clients an approach for such measurements, as well as offering proven methods, approaches and best practices necessary for score improvement. Learn about the recipe of I&O success and how you can take tangible steps in getting better.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

How to Succeed with Agile — What Our Gartner Surveys Tell Us

Jim Scheibmeir, Sr Principal Analyst, Gartner

In order to achieve digital business success, many IT leaders are driving agile adoption. Analysis of the results from 2015-2017 Agile in the Enterprise surveys have revealed a blueprint for agile success that can be linked to specific best practices and to organizational culture change. This session will present the Agile in the Enterprise survey results and share that blueprint for agile success.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

ServiceNow: How to Realistically Estimate Your License Needs and Costs

Kenneth Gonzalez, Sr Director, Advisory, Gartner

Adoption and usage of ServiceNow in recent years has skyrocketed -- along with the costs and complexity of product licensing and packaging. This makes it difficult for sourcing, IT and business unit leaders to determine exactly what, when, and how much they should purchase. This session will cover what’s needed to build reasonable estimates of the licenses required and their cost. #polling

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Break the CMDB Failure Cycle with Service Asset and Configuration Management

Roger Williams, VP Analyst, Gartner

CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. This presentation will address the following questions:
Why do CMDB efforts fail at such high rates?
How can I&O leaders use SACM to improve IT service delivery?
What vendors and resources can help improve SACM data quality?

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

Take an Ecosystem Approach to Improve Your Infrastructure Returns

Jeffrey Hewitt, Research VP, Gartner

The ongoing rise of integrated systems, hybrid cloud and edge computing has put significant pressure on traditional IT thinking. This session will demonstrate how utilizing a ecosystem framework can advance infrastructure and operations approaches to be able to deal more effectively with the challenges presented by evolving technologies and produce more long-term business-favorable returns. #polling

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

How to Safely Begin Chaos Engineering to Increase Reliability

Jim Scheibmeir, Sr Principal Analyst, Gartner

Systems are increasing in complexity as end users experience expectations have also heightened. Infrastructure and Operations Leaders responsible for experience and reliability and must overcome their fear of Chaos Engineering as a means to achieve it. Chaos Engineering can be done safely, and allows for organizational learning, increase in reliability, and a greater understanding of complex system dependencies.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Cloud Security and Data Protection for Midsize Enterprises Moving to IaaS

Paul Furtado, Sr Director Analyst, Gartner

Moving from on-premises to IaaS can introduce additional security risks. This session will discuss areas that midsize enterprises should be aware of and prepared to address when moving to the cloud. Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Top 10 Security Projects for 2019

Neil MacDonald, Distinguished VP Analyst, Gartner

Security and Risk Management Leaders should implement or improve upon these top 10 security projects in 2019. Any security project must be supported by technology, address the changing needs of cybersecurity and reduce risk by adopting a CARTA strategic approach with all security projects.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:15 AM

Roundtable: What are the Key Issues Driving Retention Management Policies?

Julian Tirsu, Principal Analyst, Gartner

Retention plans are about more than arriving at the "right number" or "right period" for retention. Enforcement, change management and accountability all play significant roles that I&O leaders must consider; otherwise, projects will languish or fail to achieve tangible benefits. This roundtable discussion will focus on action items and guidance based on direct input from participants.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Resilient Infrastructure Delivery in Hybrid IT Environments

Michael Hoeck, Sr Director Analyst, Gartner

In today’s increasingly interconnected world, I&O leaders are tasked with insuring resilient infrastructure delivery that extends beyond the core data center. In this session, we will look at key points that have tripped up many companies when unexpected failures have occurred in seemingly innocuous or uncorrelated systems, as well as provide recommendations on how to structure IT resilience efforts.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Secure Your Backup Data Against Ransomware Threats

Michael Hoeck, Sr Director Analyst, Gartner

Ransomware taking aim at backup data to prevent recovery could have significant consequences. I&O Leaders must ensure that best practices are followed to ensure backup copies are protected and ready for recovery when needed.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Strategies for Securing Workloads and Information in Public Clouds

Neil MacDonald, Distinguished VP Analyst, Gartner

This session will explore specific strategies, vendors and technologies for the security of cloud-based workloads in IaaS/PaaS and information in SaaS. Most organizations will use different strategies for securing different layers of the cloud, so this presentation will look at both IaaS/PaaS security and SaaS security.

Wednesday, December 11, 2019 07:00 AM|Wednesday, December 11, 2019 08:00 AM

Senior Leadership Circle Breakfast: What Does the I&O Leader Need to Know About Cloud Security?

Tiny Haynes, Sr Director Analyst, Gartner

Examines the new approaches to security, from a block and prevent posture, to including prediction and response. Covering areas such as Cloud Workload Protection Program, Cloud Access Security Brokerage and DevSecOps.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

Software Asset Management Managed Services — Addressing the Elephant in the Room

Stephen White, Sr Director Analyst, Gartner

Many organizations have struggled to advance Software Asset Management (SAM) maturity. A lack of SAM maturity increasingly impacts digital initiatives through an absence of required insight and unforeseen costs. Is a third-party software asset management service right for your organization? In this session we address the case for SAM-managed services, the providers and developing the service scope.

Wednesday, December 11, 2019 03:45 PM|Wednesday, December 11, 2019 04:15 PM

Why "Store Everything" Is Not an Effective Information Governance Strategy

Julian Tirsu, Principal Analyst, Gartner

Most storage environments constitute ad hoc collections of disparate systems spread across various silos, leading to unmanageable datasets and large unknown data footprints. I&O leaders can manage data usage and growth by implementing these effective governance and data management strategies. This session will provide a framework that will help with proactive data retention in the enterprise.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Security Patterns and Best Practices for Securing Cloud-Native Applications

Neil MacDonald, Distinguished VP Analyst, Gartner

Cloud-native applications rely heavily on containers and serverless functions to build out event-driven, microservices based application architectures. Legacy on-premises security patterns won't work and won't scale for the needs of cloud native applications. This presentation will discuss the security patterns and best practices for securing cloud-native applications, including container security.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Networks Operations and Security Operations: Shared Use Cases with Common Tooling

Sanjit Ganguli, VP Analyst, Gartner

NetOps and SecOps have been historically siloed, but the changing nature of threats and monitoring have created opportunities for these groups to align. This session will explore some of those methods.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Applying Software Asset Management Discipline in a Cloudy World

Stephen White, Sr Director Analyst, Gartner

Digital initiatives are fueling cloud service adoption, making their metering, management and optimization an inescapable need in order to eliminate toxic consumption and minimize noncompliance. In this session we will address the following: What impact is cloud computing having on SAM? What’s SAM’s role in managing cloud assets? How can SAM adapt to meet the demand to manage cloud assets?

Thursday, December 12, 2019 10:30 AM|Thursday, December 12, 2019 11:15 AM

Is Cloud Resilient and Reliable?

Ron Blair, Sr Director Analyst, Gartner

Public cloud computing offers the potential for high levels of continuity but operational reliability cannot be taken for granted. Even the most reliable of cloud services requires some level of customer configuration and ongoing administration to enable the highest levels of processing redundancy and data protection. IaaS and SaaS are conceptually similar, but a successful cloud contingency effort must accommodate their unique differences.

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

Magic Quadrant and Critical Capabilities for Unified Endpoint Management, 2019

Chris Silva, VP Analyst, Gartner

This session will present the findings of Gartner's Magic Quadrant and Critical Capabilities for the Unified Endpoint Management market, solutions which are a critical building block for digital workplace transformation as a direct enabler of a workspace model of computing. This session will reveal the market's key players and the use-cases that are driving adoption of UEM in 2019 and beyond.

Gartner advises mobile, wearable and endpoint computing strategists to familiarize themselves with this market today, even if adoption of UEM and displacement of legacy tools such as Client Management Tools (CMT) is a future strategy.

Thursday, December 12, 2019 11:30 AM|Thursday, December 12, 2019 12:00 PM

SaaS Cloud Contingency Planning: Imperative or Idiocy in Today’s Environment?

Michael Hoeck, Sr Director Analyst, Gartner

While the idea of cloud contingency planning as a means of risk management has been around for over a decade, it’s not been widely adopted. However, with the increasingly complex IT ecosystem, the idea is resurfacing in business strategy conversations and regulatory evaluations for resilience. In this session, we will cover what IT leaders need to understand in terms of the options, if it’s possible, and where organizations should consider starting this practice.

Sunday, December 08, 2019 05:30 PM|Sunday, December 08, 2019 07:00 PM

Workshop: IT Score for I&O

Mark Cleary, Sr Director Analyst, Gartner

Mark Margevicius, VP Analyst, Gartner

The new ITScore for I&O has recently been launched and this workshop will explain how clients can use this to not only self-assess their I&O maturity but also understand what actions they should take to improve their maturity.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 10:00 AM|Monday, December 09, 2019 10:45 AM

Start Building Your Automation Team Now!

Chris Saunderson, Sr Director Analyst, Gartner

An automation team is a key enabler of service delivery improvements and efficiencies. I&O leaders should build and sustain a automation team and embed modern development and delivery practices into their initiatives.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM

Attract and Recruit With a Compelling Employment Value Proposition

Diane Berry, VP Analyst, Gartner

Most organizations promote their products and services with a branding strategy and a strong value proposition. Though far fewer realize the importance of developing a compelling employment value proposition (EVP) to attract and recruit top talent. In this session, participants will learn strategies and practices to build and strengthen their EVP.

Monday, December 09, 2019 11:45 AM|Monday, December 09, 2019 01:15 PM

Women in I&O Lunch (Exclusive to End-Users Only)

Katherine Lord, VP Analyst, Gartner

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

I&O is shifting, for some attracting female talent is a challenge, and as more women do enter this space, the diversity and dynamics shift, creating great opportunities and considerations within an organization. This lunch is for all — both women, and men who are interested to learn more from each other about how this new diverse mix changes the work environment. Come prepared to share — this will be a highly interactive lunch!

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, December 09, 2019 02:15 PM|Monday, December 09, 2019 02:45 PM

How to Fix the Software Engineering Resource Gap in I&O

George Spafford, Sr Director Analyst, Gartner

Many infrastructure and operations (I&O) organizations lack the software engineering (SWE) resources needed to leverage increasingly programmatic infrastructure. To deliver value faster, I&O leaders must develop SWE capabilities and foster a culture of continuous learning and improvement.

Monday, December 09, 2019 04:15 PM|Monday, December 09, 2019 05:00 PM

Ask the Expert: Fueling Ideation for Successful Product Launches

Michelle Duerst, VP Analyst, Gartner

Brilliant ideas do not reside solely in R&D or even marketing. Find out how you can fuel the ideation process through customer engagement, supplier collaboration, AI, and expanding your internal innovation team. This will feature examples of how manufacturers successfully launched products with an expanded ideation process.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:00 AM

Ask the Expert: How to Build Sustainable Innovation within I&O

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Innovation centers spur and support progress in infrastructure and operations, but may demand new skills, culture and processes. In this session, we answer FAQs on best practices to harness innovation within I&O.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 09:30 AM|Tuesday, December 10, 2019 10:15 AM

Technical Insights: Changing Roles for Operations in the Era of Cloud and DevOps

Douglas Toombs, VP Analyst, Gartner

The growth of public cloud, DevOps and serverless technologies forces I&O professionals to reassess and recalibrate their role in the organization. This session covers Gartner’s outlook on the new roles and skills needed by I&O in cloud architecture, engineering, brokering, automation, governance and management.

Tuesday, December 10, 2019 11:30 AM|Tuesday, December 10, 2019 12:00 PM

Avoid these Container Minefields and Align with Your Organization’s Plans

Jeffrey Hewitt, Research VP, Gartner

As the use of software containers proliferates, infrastructure and operations managers must and will be given more visibility and control over the directions that their organizations take with containers. This presentation will lay the foundation for effective management strategies in dealing with containers and share the most common mistakes that must be avoided.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 02:45 PM

Scaling for Digital Success — Tackling the I&O Skills Gap

Ross Winser, Sr Director Analyst, Gartner

As organizations of all sizes attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery, and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap, to survive and thrive in a world of consistent, unending change.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:00 PM

Roundtable: The Art of Culture Hacks in I&O

Katherine Lord, VP Analyst, Gartner

Everywhere you turn you are hearing how important culture change is in terms of driving digital transformation. This can seem like a daunting undertaking, and often small culture hacks are quite powerful in making progress. In this Roundtable come discuss your culture hacks, ideas and brainstorm with peers on how to influence and drive change

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:30 PM

Senior Leadership Circle Workshop: Building the Virtual Workforce for Maximum Effectiveness

Diane Berry, VP Analyst, Gartner

To find scarce skills, manage costs, provide services 24/7 and get closer to the business and the customer, enterprises must source and manage the workforce beyond physical base and proximity. In this session you will learn how to remove the barriers of distance between workforce members and create a highly collaborative and effective virtual workforce.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, December 10, 2019 03:00 PM|Tuesday, December 10, 2019 03:30 PM

Site Reliability Engineering (SRE) Steps to Scale DevOps

Chris Saunderson, Sr Director Analyst, Gartner

Site reliability engineering (SRE) is a popular topic and it dovetails with DevOps. I&O leaders can learn the basics and how to begin their journey to SRE and DevOps

Wednesday, December 11, 2019 08:15 AM|Wednesday, December 11, 2019 09:00 AM

How Midsize Enterprise CIOs can Create a Sustainable Culture of Innovation

Mike Cisek, VP Analyst, Gartner

Midsize Enterprise (MSE) CIOs cite culture and resources as the biggest barriers to digital transformation at scale. The inherent staffing, skills and budget constraints within MSEs make innovation key to survival. In this session, MSE CIOs will learn the tactics required to overcome constraints and create a sustainable culture of innovation.

Wednesday, December 11, 2019 01:45 PM|Wednesday, December 11, 2019 02:45 PM

Roundtable: Using Continuous Improvement to Drive Business Outcomes

Kenneth Gonzalez, Sr Director, Advisory, Gartner

This roundtable will address how continuous improvement methods are used in driving organizational change in support of key business outcomes. We will highlight key items from Gartner research, address where and how often these techniques are used and what results have come from this. Come here to discover ideas and examples from your peers for transforming your organization.

This session format will be that of a focus group, with an emphasis on peer interactions that will potentially be leveraged for research input and direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:15 PM

Let’s Get Personal with Employee Experiences: A Cross-Industry Perspective

Michelle Duerst, VP Analyst, Gartner

CIOs have delivered customer-centric hyperpersonalization capabilities as part of their digital initiatives, but are now facing a critical obstacle: Talent. CIOs must transform their organizations into workforce talent factories by applying the same concepts to their employee experience.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:30 PM

Senior Leadership Circle Roundtable: Driving Culture Change in I&O

Katherine Lord, VP Analyst, Gartner

SLC exclusive- culture change is top of mind for all I&O leaders - yet it is one of the most challenging initiatives. Come and meet with your peers and discuss ideas/challenges and practical tactics to move forward with culture change

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 06:00 PM

Senior Leadership Circle Workshop: Build a Personal Brand for Today’s Digital Leader that is a Unique Reflection of You (Limited capacity, arrive early to guarantee your place)

Diane Berry, VP Analyst, Gartner

Digital disruption changes the role of the CIO and the type of leader needed. CIOs need to put focus and refine their personal brand to ensure it reflects who you are and that have a respected digital leader. Participants will gain insight from Gartner analysts and their peers on what processes and tools can be used to build a powerful internal and external personal brand.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, December 11, 2019 05:30 PM|Wednesday, December 11, 2019 06:00 PM

Cross-Industry Lessons for Creating a Personalized Customer/Employee Experience-Focused Culture

Michelle Duerst, VP Analyst, Gartner

The war for customers and the future workforce has already begun. While organizations focus on personalization for their Customer Experience (CX), the Employee Experience (EX) is sadly lacking. This session will focus on CX examples from across industries that not only can be applied to EX, but also connect to other industries to increase overall value.

Thursday, December 12, 2019 09:30 AM|Thursday, December 12, 2019 10:15 AM

Scaling Agile and DevOps for Digital Transformation

George Spafford, Sr Director Analyst, Gartner

DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session explores trends in how DevOps is currently being practicing the features of successful enterprises, and a future view to what successful enterprises will be doing in the future.

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