While we build the 2021 agenda, explore last year's sessions built upon our latest research that addressed the challenges most critical to IT infrastructure and operations leaders. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
2020 day highlights
Day #1
Speakers:
- Hassan Ennaciri, Sr Director Analyst, Gartner
- Leah Johnson, VP, Advisory, Gartner
- First Name Last Name, Title, Company
Gartner Experts:
- Christopher Mixter, VP, Advisory, Gartner
- Raj Bala, Sr Director Analyst, Gartner
Sessions:
- Gartner Opening Keynote: Reinvent Your Digital Foundations to Drive the Resilient Enterprise
- Building Trust, Belonging and Psychological Safety to Boost Mental Health in the Workplace
- Roundtable: Best Practices for Remote Work
Day #2
Speakers:
- Katherine Lord, VP Analyst, Gartner
- Milind Govekar, Distinguished VP Analyst, Gartner
- Dennis Smith, VP Analyst, Gartner
Gartner Experts:
- George Spafford, VP Analyst, Gartner
- Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Sessions:
- Keynote: Crisis Culture Hacking — How to Keep Your Employees Sane Over the Long Haul
- Ask the Expert: How to Build a Cloud Center of Excellence?
- Improve Operational Agility With These Top Five Methods
Day #3
Speakers:
- Magnus Lindkvist, Trend Spotter and Futurist,
- Chirag Dekate, VP Analyst, Gartner
- Chris Saunderson, Sr Director Analyst, Gartner
Gartner Experts:
- Douglas Toombs, VP Analyst, Gartner
- Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
Sessions:
- Guest Keynote: How to Future
- Five Traps That Will Impact Every AI Operationalization Initiative and How to Avoid Them
- How to Modernize Your Infrastructure Through SRE, IaC and Immutable Infrastructure
Day #4
Speakers:
- Lisa Bodell, FutureThink, Founder & CEO
- Padraig Byrne, Sr Director Analyst, Gartner
- David Wright, Sr Director Analyst, Gartner
Gartner Experts:
- First Name Last Name, Title
- First Name Last Name, Title
Sessions:
- Closing Guest Keynote: Igniting Innovation
- 10 Steps to Reduce Your IT Operations Monitoring Costs
- Ask the Expert: How to Choose Between AWS Outposts, Azure Stack and Google Anthos?
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A look back at 2020's agenda
Monday, December 07, 2020 / 11:30 AM - 11:55 AM EST
Gartner Opening Keynote: Reinvent Your Digital Foundations to Drive the Resilient Enterprise
Christopher Mixter, VP, Advisory, Gartner
As I&O leaders emerge from COVID-19 cost optimization pressures into the "renew phase," it is imperative to apply cost intelligence to look beyond cost optimization to investment in innovation. Partnering with other IT and business leaders will be needed to transform, drive innovation and grow your business. Learn how I&O leaders can innovate, transform and market their capabilities for business success.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Ask the Expert: Infrastructure as Code — Gateway to Agile Infrastructure Delivery
Hassan Ennaciri, Sr Director Analyst, Gartner
Why should organizations adopt infrastructure as code? This session will cover principles, best practices for implementation and building a foundation for agile infrastructure delivery.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Building an Enterprise Cloud Strategy
Raj Bala, Sr Director Analyst, Gartner
Public Cloud IaaS is now a mainstream technology platform adopted by enterprises of all shapes and sizes. The question “how to adopt the cloud the right way?" is the one in which many enterprises struggle.
This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Microservices and Containers: How Do You Monitor What Barely Exists?
Dennis Smith, VP Analyst, Gartner
Application developers are rapidly adopting new architectures such as microservices and containers in order to be more agile and responsive to customer demand. But how do I&O teams, who are used to managing infrastructure that persists for weeks months or years manage in a world where it now lasts minutes or seconds?
In this talk:
1. What are these new technologies and why are they important?
2. How to monitor micoservices and containers?
3. What team and cultural changes need to happen to support this?
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Prepare I&O to Enable the Everywhere Enterprise
Roger Williams, VP Analyst, Gartner
Infrastructure is everywhere, and customers and staff are becoming more distributed as well as our organizations become "everywhere enterprises." This session will explore how I&O leaders must reposition their teams to enable remote ways of working, expand remote operational capabilities and exploit the digital business opportunities that are now possible.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
The Strategic Roadmap for Edge Computing
Bob Gill, VP Analyst, Gartner
This session applies Gartner's strategic roadmap framework to edge computing. This framework describes an idealized future state where edge computing is widely deployed, then examines the drivers, challenges, and milestones Enterprises should follow to maximize the potential benefits.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Top Trends Impacting Infrastructure and Operations
Jeffrey Hewitt, VP, Research, Gartner
The situations created by Covid-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Monday, December 07, 2020 / 12:15 PM - 12:45 PM EST
Use 8 Simple Steps to Get DevOps Right
Daniel Betts, Sr Director Analyst, Gartner
DevOps can provide compelling business advantages, but many organizations are uncertain about how to start their transformation. I&O leaders must take eight steps to establish a successful DevOps initiative that maximizes delivery of customer value and guards against common failures.
Monday, December 07, 2020 / 12:15 PM - 01:00 PM EST
Workshop: Containers and Kubernetes 101 — Mastering the Fundamentals
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
The topic of containers and Kubernetes has witnessed immense interest in enterprise IT over the past 24 months. In this session, I&O leaders will learn about the potential impact containers will have on their IT environment, identify strategic vendors and understand how they need to rethink current infrastructure and operations approaches.
Monday, December 07, 2020 / 12:15 PM - 01:00 PM EST
Roundtable: Best Practices for Remote Work
Stuart Downes, Sr Director Analyst, Gartner
This roundtable discusses technologies and processes to enabling remote work focusing on digital workplace infrastructure and operations including endpoint management, desktop virtualization (VDI, DaaS) and collaboration technologies. Attendees are asked to share their concerns and approaches for enabling remote work and supporting a distributed workforce.
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
Cisco: Cloud Strategies for Unlocking Business Resiliency & IT Agility in an App-First World
Dhritiman Dasgupta, VP Data Center, Cisco
Prashanth Shenoy, VP of Marketing, Enterprise Networks, Io, Cisco
Thomas Scheibe, Vice President, Product Management, Data Center Networking , Cisco
Today's business environment has driven unprecedented change more rapidly than ever. Resilience and agility are the new superpowers for high-performance IT. Tune in as Cisco experts discuss how IT can leverage agile platform strategy and advanced infrastructure to prepare your organization to meet business disruptions, accelerate digital journey and cloud adoption, and transform the IT operating model with automation and insight.
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
Equinix: Learn How Leaders are Deploying Digital Infrastructure at Software Speed
Steve Madden, VP Digital Transformation, Equinix
This past year has proven that Digital Infrastructure is no longer visionary, but mandatory. Learn what it takes to thrive from digital leaders across all industries - who balance efficiency and cost management with edge to cloud capabilities and enable their business to operate at software speed.
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
IBM: With Hybrid Cloud, it's not OR, it's AND — You Can Have it All
Stephen Leonard, General Manager, IBM Cognitive Systems, IBM Corporation
Nearly 60% of organizations have accelerated the pace of and investment in digital transformation – achieving years of change in months or weeks. Hybrid IT is the best strategy to propel your business forward. Why? It’s infinitely adaptable. A hybrid cloud infrastructure can include everything from on premises to multiple public clouds to a mix of both, allowing IBM to meet you wherever you are today. Join Stephen Leonard, General Manager, IBM Cognitive Systems, Howard Boville, IBM Senior Vice President, Cloud, and Jeff Jonas, Founder, CEO - Wizard of Big Data, Senzing, for this game-changing session.
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
Nutanix: How to Lift & Shift With Hybrid Cloud Infrastructure
Madhukar Kumar, VP,Product & Solutions Marketing, Nutanix
In this session we will do a live walkthrough and discuss best practices of how to take an existing 3-tier eCommerce app and lift and shift to AWS, and modernize the app by adding cloud native services with no rewrite. The session will cover some core HCI principles and some ops and automation tips and tricks to help IT professionals turn their existing application stack into modern cloud ready apps in simple, easy steps.
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
ServiceNow: Getting Off the AIOps Launch Pad by Eliminating Four Common Struggles
Matt Gowarty, Product Marketing-ITOM, ServiceNow
Chanda Dani, Sr. Director, Product Marketing, IT Operations Management, ServiceNow
When business services degrade, who finds the problem first? IT or end users? You want to be proactive but are likely reactive chasing problems after the fact. Many AIOps vendor promise the moon but often barely get off the launch pad. We will discuss four common challenges often overlooked when considering AIOps options. Predict issues before they occur. Prevent impact to end users. Automate remediation with cross-team workflows. 3-2-1 Liftoff!
Monday, December 07, 2020 / 01:00 PM - 01:20 PM EST
Splunk: Cox Automotive’s Fast and Furious Splunk Adoption and IT Service Transformation
How do you control a race car with unlimited horsepower, and make sure it doesn’t go off the track? With over 25 unique business affiliates within our Enterprise, and hundreds of application, engineering and business teams driving rapid adoption, Cox Automotive’s Splunk Cloud deployment is our very own race car. Come sit in our passenger seat, as we recap our ride so far!
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
Ask the Expert: Avoid Container and Microservices Mistakes
Jeffrey Hewitt, VP, Research, Gartner
This session will help I&O leaders how they should view software containers and microservices from their perspectives. Insights will be shared around best practices regarding management and governance practices to optimize success with these technologies.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
Ask the Expert: Container Technology
Dennis Smith, VP Analyst, Gartner
This session will answer your questions regarding the current state of container technologies. Join us to ask questions about the technology, the vendors that make up the ecosystem and the associated products and the issues that enterprises are facing and learn how the technology and the industry will evolve over 3 to 5 years.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
Building Trust, Belonging and Psychological Safety to Boost Mental Health in the Workplace
Leah Johnson, VP, Advisory, Gartner
The COVID-19 pandemic has disrupted the day-to-day lives of employees in a multitude of ways. The abrupt transition to remote work for tech-enabled employees, the hazardous work of frontline and essential employees, and the continuous juggling of work, parenting, and caregiving responsibilities have all contributed to a high stress and emotional environment. Learn how your peers are rethinking their approach to mental health and how they help employees maintain their mental well-being by establishing psychological safety, trust, and belonging.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
How to Manage and Secure a SaaS-Driven Digital Workplace
Chris Silva, VP Analyst, Gartner
The adoption of SaaS applications in digital workplace and digital business initiatives profoundly changes the roles, skills and expectations from IT. I&O leaders must reorganize, reskill and retool to enable agile ways of working, and deliver customer value through the adoption of SaaS.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
I&O Leaders' Response to COVID-19
Milind Govekar, Distinguished VP Analyst, Gartner
The description is: As I&O leaders emerge from COVID-19 cost optimization pressures into the "renew phase," it is imperative to apply cost intelligence to look beyond cost optimization to investment in innovation. Partnering with other IT and business leaders will be needed to transform, drive innovation and grow your business. Learn how I&O leaders can innovate, transform and market their capabilities for business success.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
IT Automation Scenario — Conquering the Next Digital Frontier
Chris Saunderson, Sr Director Analyst, Gartner
How should I&O leaders implement systematic automation that will drive the organization beyond cost optimization to service delivery improvements, agility and ultimately to deliver continuous customer value.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
Technical Insights: The Road to DevOps: How to Build the Continuous Infrastructure Automation Pipeline
Paul Delory, Sr Director Analyst, Gartner
Automation is the watchword of modern, agile IT. And it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous delivery pipeline. It takes a close look at the tools you’ll use, and the challenges you’ll face, in implementing a DevOps methodology.
Monday, December 07, 2020 / 01:45 PM - 02:15 PM EST
Zeitgeist 2021: What Your Colleagues Are Asking Gartner About I&O
Daniel Bowers, Sr Director Analyst, Gartner
Each year, Gartner analysts speak to thousands of organizations about their infrastructure and cloud strategies. This session will share the current trends in what your colleagues are discussing with Gartner. We'll reveal what technologies and strategies are gaining and losing attention among Gartner clients, plus share the most common questions Gartner gets for key topics.
Monday, December 07, 2020 / 01:45 PM - 02:30 PM EST
Contract Negotiation Clinic: How to Use BuySmart for Your Vendor Negotiations to Optimize Costs and Mitigate Risk
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic will illustrate Gartner’s BuySmart process which is Gartner’s view of the end-to-end buying process. The clinic will illustrate the process with scenarios and examples focused on the importance of collaboration to determine requirements, select competitors and alternatives, analyze pricing proposals and contract T&Cs, and create the tactics and strategy to effectively negotiate the deal.
Monday, December 07, 2020 / 02:15 PM - 04:00 PM EST
Senior Leadership Circle: Research Discussion for Heads of Infrastructure — From Technology-Centric to Customer-Centric Infrastructure Leadership
Christopher Mixter, VP, Advisory, Gartner
While Heads of I&O are widely respected for their management of enterprise capital, our global benchmarking indicates that they struggle to optimize their scarcest executive resource — their time. Global heads of I&O tell us they spend far too much time in oversight of projects and operations, and far too little time in customer-facing activities. In this Research Discussion exclusively for Heads of I&O, we will use in-depth case studies from Progressive Insurance, Adobe and JLL, along with a powerful series of workshops, to pivot from technology-centric to a customer-centric I&O function.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Ask the Expert: Best Practices for Moving to the Cloud
Bob Gill, VP Analyst, Gartner
The breadth and depth of options and possibilities enterprises face in moving to the cloud are vast. This session will allow participants to ask questions about how to frame the journey, and identify the questions and frameworks they should use to maximize the benefits while minimizing risks and wasted efforts.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Ask the Expert: What Are the Best Practices for Running Kubernetes in Production?
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
The container ecosystem is immature and lacks operational best practices, but adoption of containers and Kubernetes is increasing for legacy modernization and cloud-native applications. We outline best practices for I&O leaders to enable and expedite container deployment in production environments.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Edge Computing in Action
Thomas Bittman, Distinguished VP Analyst, Gartner
A deep dive into use cases for edge computing, including a few diverse reference examples, focused on the art of the possible.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Future of IT Monitoring — Observability, AIOps and Business Insights
Federico De Silva, Sr Director Analyst, Gartner
Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow's digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization's overall digital business service delivery strategy.
Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Scaling for Digital Success — Tackling the I&O Skills Gap
Ross Winser, Sr Director Analyst, Gartner
As enterprises large and small attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap to survive and thrive in a world of consistent, unending change.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Securing Your Legacy and Technical Debt
Tony Harvey, Sr Director Analyst, Gartner
Organizations have technical debt and with the retirement of several key Microsoft products in January 2020, the question is not should we replace the technical debt, but how can we secure it from threats.
Takeaways from this track will be:
● Focusing on ways to identify legacy debt
● Basic ways to risk assess to prioritize which legacy environments are most important to secure
● Methods to secure the legacy debt, from segmentation, microsegmentation and NAC
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
The Impact of Tethered Cloud (e.g. AWS Outposts, Microsoft Azure Stack Hub) on Your Infrastructure
Jeffrey Hewitt, VP, Research, Gartner
Hybrid IT is the new normal and cloud vendors like Amazon, Google and Microsoft have introduced hybrid cloud products like Outposts, Anthos and Azure Stack Hub that tether your private cloud and edge systems to their public cloud. This presentation will provide an overview of the competitive landscape of tethered systems, how they compare to offerings from traditional vendors and how they can fit into your data center and Edge strategies. Applicable use cases will be outlined, and guidance will be provided on how this market will impact you and your infrastructure choices.
Monday, December 07, 2020 / 02:30 PM - 03:00 PM EST
Top Three Drivers and Deterrents of Cloud Adoption Among Midsize Enterprises
Mike Cisek, VP Analyst, Gartner
The size and scale of midsize enterprises are key factors influencing what drives their adoption of cloud services. Midsize enterprise IT leaders must understand the practical benefits they will be able to realize, assess cost and risk, and adjust their cloud strategy accordingly.
Tuesday, December 08, 2020 / 11:00 AM - 11:30 AM EST
Keynote: Crisis Culture Hacking — How to Keep Your Employees Sane Over the Long Haul
Katherine Lord, VP Analyst, Gartner
If you feel like your team is demotivated and could use a shot of morale, you’re not alone. I&O Leaders are being asked to rally employees to carry their teams through perhaps the most challenging business conditions they have ever encountered. In this environment, I&O leaders can use crisis culture hacking to keep employees positive and motivated. This keynote session shows you how.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Ask the Expert: How to Build a Cloud Center of Excellence?
Miguel Angel Borrega, Sr Director Analyst, Gartner
A cloud center of excellence allows I&O leaders to drive infrastructure-led disruption for both new and existing infrastructure. This Ask the expert session will answer questions on how a CCoE can further drive successful cloud adoption.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Building an Enterprise Edge Strategy for Data
In next three years, more than 50% of enterprise data will be generated and processed outside of a data center or cloud. The session highlights optimal storage edge topologies, architectures, and technologies you will be leveraging when building a strategy for the data processing at the edge. We describe a diverse range of innovative data storage technologies and vendors across multiple domains.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Building Cloud-Friendly Networks
Andrew Lerner, VP Analyst, Gartner
This session describes modern best practices for building cloud friendly networks. This includes guidance for connecting to the cloud, across the cloud and within public and private cloud data centers. In addition to technological aspects, we also cover the people and cultural changes required.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Improve Operational Agility With These Top Five Methods
George Spafford, VP Analyst, Gartner
I&O leaders face constant pressure to increase their organizations’ ability to respond rapidly to changing digital business demands. This research explains five methods that can help I&O leaders optimize workflows to improve operational agility and meet the evolving needs of the digital business.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
IT Leader’s Guide to Containers, Kubernetes and Microservices
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Containers can enable the transition to a service-based architecture, which is scalable and agile. Kubernetes has emerged as the de facto standard for orchestrating these services. This session will look at the business value of deploying microservices infrastructure and offer recommendations on deployment best practices and vendors to choose.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
State of Containers: 2020 Through 2025
Dennis Smith, VP Analyst, Gartner
Containers continue to be a hot but not fully understood topic. This session with discuss the current state of container technologies, including the technologies involved, use cases, deployment challenges and participating vendors. It will also discuss where the market is headed over the next 3-5 years.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Success with Automation Drives I&O Success
Milind Govekar, Distinguished VP Analyst, Gartner
Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.
Tuesday, December 08, 2020 / 11:45 AM - 12:15 PM EST
Ask the Expert: How Do I Select the Right Cloud Management Tooling?
Dennis Smith, VP Analyst, Gartner
Infrastructure and operations leaders who need to provide automation, governance, life cycle management and brokering across multicloud environments will need a rapidly evolving cloud management platform market that meets enterprise requirements. This session will answer questions on the key issues that must be considered when selecting third party cloud management tooling.
Tuesday, December 08, 2020 / 11:45 AM - 12:30 PM EST
Contract Negotiation Clinic: Data Center Hardware Purchases (Servers, Storage, and Networking)
Daniel Bowers, Sr Director Analyst, Gartner
This clinic will demonstrate best practices for negotiating purchases of data center equipment. We'll cover RFP writing, vendors and reseller selection, choosing optimal products and options, common (and uncommon) contract terms and conditions for hardware, and negotiation steps to ensure the best deal possible.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
An Iterative Adoption Approach Is Key to DevOps Success in Large Organizations
George Spafford, VP Analyst, Gartner
DevOps involves risk and requires a continuous commitment to learning and improvement in order to improve enterprise agility and restore an organization’s ability to innovate. This presentation sets forth how IT Leaders can successfully start and scale a DevOps transformation using an iterative approach.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
Ask the Expert: NetOps 2.0 — Taking Networks From Fragile to Agile
Andrew Lerner, VP Analyst, Gartner
This Ask the Expert discusses how to automate and monitor on-prem. and cloud-resident network environments in a proactive, dynamic fashion, versus reactive and manually-driven. Attendees are asked to share their approaches to network operations, including automation and monitoring tools that drive network agility.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
Case Study: Two Birds One Stone
Lee Kirby, Chairman, Salute
A case study that looks at how to attract and transition talent from different industries to solve the personnel crisis in data centers. This includes solving a societal problem and shares lessons learned in workforce development, training and business planning.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
Case Study: McGraw Hill —Our Cloud Journey
Gregory S. Hayes, Director of Enterprise Architecture, McGraw-Hill
Discussion of the cloud journey taken by McGraw Hill from our initial cloud deployment in 2012 through today highlighting our major company adoption, cloud modernization efforts, and key learning from the people and technical side.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
I Like the Idea of SASE, but How Do I Put SASE Into Practice in My Network?
Nat Smith, Sr Director Analyst, Gartner
We are buying into digital transformation so our network and security architectures need to take advantage of secure access services edge (SASE), but SASE seems like a framework for vendors. How do I best take advantage of SASE? Where do I start and how do I get the most value from my existing investments? What should be my goals for the next year, next three years and the next five years? Come get some guidance and structure to help you succeed with SASE.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
Security and Operations for the Remote Work Era
Josh Chessman, Sr Director Analyst, Gartner
Infrastructure and operations leaders can leverage shared data and tools to optimize budgets, avoid duplication of effort and improve the end user's experience in today's new world of remote-work environment. This session will discuss how to strengthen cross-functional communication strategies and improve tool-set use by sharing the IT operations' team's skill sets with the security operations team (and vice versa).
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
The Cloud Computing Scenario: The Future Is Distributed Cloud
David Smith, Distinguished VP Analyst, Gartner
Distributed cloud brings together edge, hybrid and new use cases for cloud computing. It represents the future of cloud and addresses specifically the issue of location. Just when you thought you had cloud figured out, new use cases and terms (such as distributed cloud and cloud native) are introduced. Understanding and balancing the current needs with the new uses of cloud are crucial to benefiting from the cloud.
Tuesday, December 08, 2020 / 12:30 PM - 01:00 PM EST
Ask the Expert: Drivers and Deterrents of Cloud Adoption Among Midsize Enterprises
Mike Cisek, VP Analyst, Gartner
The size and scale of midsize enterprises are key factors influencing what drives their adoption of cloud services. Midsize enterprise IT leaders must understand the practical benefits they will be able to realize, assess cost and risk and adjust their cloud strategy accordingly.
Tuesday, December 08, 2020 / 12:30 PM - 01:15 PM EST
Contract Negotiation Clinic: 8 Powerful Tips, Tactics, and Techniques ("TTTs") to Enhance Your Negotiation Playbook
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic will guide IT leaders how to use a powerful set of negotiation tips, tactics, and techniques (the “TTTs”) as an integral part of the negotiation planning process. These TTTs can and should be used for any major technology negotiation whether insourced or outsourced to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Attendees will have access to ready-to-use downloadable templates and checklists. These templates and checklists will be illustrated during the clinic to guide attendees on how to use these TTTs to ask the right questions, engage the right stakeholders, and create leverage and bargaining power during negotiations.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
BigPanda: How Expedia Modernized Operations on one of the World's Fastest-Moving IT Stacks
The need for speed drives enterprises to adopt clouds, containers, micro-services and continuous delivery. With speed comes overwhelming alert volumes, continuous production changes and dynamic service topologies for IT Ops and DevOps.
The result? Long and painful outages impacting users and customers.
Hear from Expedia, the World’s Travel Platform, on how they modernized Operations on one of the world's fastest-moving IT stacks.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
Flexera: Optimize the Value of Your Technology as you Migrate to the Cloud
Mark Delisi, Business Value Advisor, Flexera
IT leaders are challenged with delivering services at the lowest cost and risk. This session will focus on best practices for maximizing business value through your cloud migration journey. Find out how technology value optimization (TVO) delivers insights that fuel better-informed migration decisions and enables proactive management of your IT environment from on-premises to the cloud.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
HPE: Kubernetes PaaS for Splunk, a Case Study
Matt Maccaux, Field CTO, HPE
As data rates exceeded an organization’s ability to index, store, and analyze data, it is estimated that more than half of the security-related exhaust isn’t being utilized, creating huge blind spots in IT security and operations. Join this session to learn how HPE, Intel, and Splunk eliminated data blind spots, delivered 17x more ingest, provided a full view of the IT security landscape and added more value from existing Splunk investments.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
Pure Storage: Domino’s Digital Success Journey - How Data Delivers Pizza
Dan Djuric, VP, Enterprise Information Management, Domino's Pizza LLC
Matt Kixmoeller, VP, Strategy, Pure Storage, Inc.
Domino’s Pizza is a technology company that sells pizza - one whose data works as hard as its delivery drivers do! Domino’s modern data architecture enables it to accelerate its digital transformation and react to rapidly changing environments, ramping e-commerce, rolling-out new delivery options and simplifying payment processes. Learn how Domino’s continues on its digital success journey while delighting its customers.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
SUSE: Recipe for AI Project Success
Jeff Reser, SUSE Global Product Marketing, SUSE
Enterprises are turning to machine learning to make the right inferences from growing volumes of data. The challenge is getting AI/ML into production while satisfying project requirements. Learn how orchestration and automation are being used to reach positive business outcomes faster – pragmatic predictions that cut costs or create value.
Tuesday, December 08, 2020 / 01:15 PM - 01:35 PM EST
VMware: Innovating Apps and Cloud for Change
Chris Wolf, VP & CTO, Global Field and Industry, VMware
Tom Gillis, Senior Vice President/General Manager - Network and Security , VMware
2020 has shown us that now more than ever, we must design solutions with the expectation of change as a key design principle. Application, data, infrastructure and operational services must offer inherent flexibility to adapt to changes in organizational, market or customer requirements. Hear how new advancements in application architectures, networking and infrastructure platforms can ensure future readiness, built for the next unprecedented challenge.
Tuesday, December 08, 2020 / 01:15 PM - 02:00 PM EST
Roundtable: Predictive Digital Operations with AIOps, Moderated by ServiceNow
Today’s environment is testing the limits of IT teams. Are your IT services and infrastructure keeping up increased remote workers, online transactions, and new digital services or are you chasing problems after the fact? Join our peer roundtable where we will discuss how to ensure business services are highly available, minimize loss of employee productivity, and improve user experience. We will discuss how AIOps can help you to predict, prevent, and automate strategies that solve critical IT challenges and help you move from reactive to proactive.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
Senior Leadership Circle: Ask the Expert — What Is Serverless Computing and How Does It Impact I&O?
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Serverless computing is a key technology that is redefining the way we build, consume and integrate cloud-native applications. I&O leaders can enable agility, elasticity and cost-effectiveness for next-generation applications by using it for appropriate use cases and preparing the I&O teams for it.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
How to Approach Workload Migration From On-Premises to the Cloud
Miguel Angel Borrega, Sr Director Analyst, Gartner
This track focuses on the work required to discover the on-premises environment, align it with different cloud options and migrate the workloads in a structured and planned manner. It also examines the help available in the market to assist you.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
Hybrid Management: How to Navigate Through the Fog
Dennis Smith, VP Analyst, Gartner
Enterprises are struggling while managing their existing infrastructures, this will only increase in the future as requirements are extending to situations involving on-premises, public cloud and the edge. These requirements also involve infrastructure, platform and software services. This session will present a framework that aids in selecting the correct solutions for these requirements.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
The I&O Leaders' Guide to Cost Intelligence in 2021
Duncan Prosser, Sr Director Analyst, Gartner
The COVID-19 pandemic led to quick cost cutting actions across the board for many I&O leaders in 2020. While the cuts have been made, what are things that I&O leaders should be thinking of in the realm of cost intelligence moving into 2021? The session will review Gartner’s cost management framework — exploring cost reductions, cost optimization and business value realization.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
The I&O Operating Model: What It Is, Why It Is Important, and How It Can Transform Your Organization
Mark Margevicius, VP Analyst, Gartner
The long-term success of I&O is dependent upon providing maximum value to the business while simultaneously aligning to the operational requirements to the organization. A well-constructed operating model facilitates this alignment and allows I&O Leaders to effectively devise a strategy and plan of execution. We discuss what an operating model is and how it can elevate and transform I&O.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
Tips to Enhance Your IT Disaster Recovery Program
Jerry Rozeman, Sr Director Analyst, Gartner
Despite advances in IT disaster recovery technology, IT DR remains a common challenge. After reviewing hundreds of well-intended DR documents, we identified areas that are often problematic. I&O leaders should follow these practices to improve their IT DR strategy, documentation and exercises.
Tuesday, December 08, 2020 / 02:00 PM - 02:30 PM EST
Wi-Fi6, Wi-Fi7, 5G and CBRS — What Enterprise Networks Really Need and Why?
Tim Zimmerman, VP Analyst, Gartner
What kind of communication infrastructure do enterprises really need. This session will discuss the use cases that determine enterprise end-user needs and the current state and advances in network communication technologies. The goal is to provide a strategic framework that looks needs, options and costs to navigate the explosion of new devices and the hype of emerging technologies.
Tuesday, December 08, 2020 / 02:00 PM - 02:45 PM EST
Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud IaaS
David Groombridge, VP Analyst, Gartner
When engaging IaaS providers, contract structures, schedules and negotiation best practices are quite different as compared to traditional service deals. Use this interactive session to improve your IaaS deals by optimizing key contract clauses in simpler agreements, building key best practice SOW, SLA and pricing schedules, and optimizing negotiation strategies to avoid standard IaaS contractual constraints.
Tuesday, December 08, 2020 / 02:00 PM - 02:45 PM EST
Roundtable: Optimizing Microsoft Azure Cloud Infrastructure Costs for I&O Leaders
Ross Winser, Sr Director Analyst, Gartner
This roundtable is an opportunity to join with your peers in discussing optimization challenges, and learning from other's optimization successes, specifically for adopters of Microsoft Azure.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Accelerate Operational AI Using These Three Design Patterns From Successful Peer AI Strategies
Chirag Dekate, VP Analyst, Gartner
Evolving from AI pilots/POCs to production is challenging. Gartner has identified three design patterns that have proven to work in early AI pioneers. These AI design patterns provide reference templates for organizations seeking to accelerate AI operationalization.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: Best Practices for a Remote Agile/DevOps Team
George Spafford, VP Analyst, Gartner
Kenneth Gonzalez, Sr Director, Advisory, Gartner
This session will be a chance for participants to ask an expert about remote DevOps teams. Given the recent impacts of COVID-19, what experiences do you want to share or questions do you have in regards to what worked, what didn't work, what would you do again and what would you not?
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: How to Use Gartner's Nine Step Process to Manage Software Audits and Optimize Audit Settlement Negotiations
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
Gartner has developed a highly effective nine-step process known as "C9" for clients to create their audit-readiness kit and negotiate audit settlements. The C9 steps will be illustrated and discussed during this session. Attendees will have access to ready-to-use templates and checklists for creating an audit-specific NDA, scope and methodology document, and closure agreement. Attendees will also receive tips and tactics to use for bargaining power during audit settlement negotiations.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: The Best Way to View Serverless Computing
Jeffrey Hewitt, VP, Research, Gartner
This session will explore serverless computing and its implications for I&O. It will look at how serverless may influence management processes and be used to drive cost optimization.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
From Cloud to Edge, or From Edge to Cloud — There Is a Difference
Bob Gill, VP Analyst, Gartner
Much of the focus on cloud and edge integration has centered on extending hyperscaler services to the edge. This may not be the optimal model in the long run.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
How to Start Executing a Successful Automation Strategy
Chris Saunderson, Sr Director Analyst, Gartner
Automation promises significant cost, quality and speed improvements, but realizing those benefits requires an action plan. This session guides I&O leaders in executing an automation strategy by identifying required processes, skills and tooling based on the organization’s automation maturity level.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Technical Insights: Inside the Infrastructure Automation Factory
Paul Delory, Sr Director Analyst, Gartner
Infrastructure automation is no longer optional. But it is complex, and no one tool can do it all. Join us to see a detailed blueprint for an automation factory, including: infrastructure-as-a-service and infrastructure-as-code-models, DevOps and DevSecOps pipelines, tool choices, infrastructure modernization, orchestration, software delivery, patching, compliance, and governance.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
Top I&O Cost Optimization Ideas
Jonathan Forest, Sr Director Analyst, Gartner
I&O leaders are always looking for ways to operate more efficiently. Cost optimization is at the core of that and it is beyond just cost savings. Rather, it is optimizing value and implementing an effective ongoing process as opposed to a one-off project. In this session, we will go through a comprehensive list of areas across I&O to evaluate and also discuss how to make this an ongoing process.
Tuesday, December 08, 2020 / 02:45 PM - 03:15 PM EST
When to Consider Multicloud and Why?
David Wright, Sr Director Analyst, Gartner
With so many vendors pushing the concept many enterprises mistakenly think that multicloud should be part of their cloud strategy. This session will cover the pros and cons to such a deployment and provide practical guidance for enterprises.
Tuesday, December 08, 2020 / 03:30 PM - 04:00 PM EST
Midsize Enterprise Peer Conversation: Top I&O Challenges Facing Midsize Enterprises
Paul Furtado, Sr Director Analyst, Gartner
Working in the mid-sized enterprise sector presents a unique set of challenges and requirements for I&O leaders. Join this lightly facilitated session to exchange thoughts and ideas with your peers.
Tuesday, December 08, 2020 / 03:30 PM - 04:00 PM EST
Public Sector Peer Conversation: Top I&O Challenges Facing Public Sector Organizations
Mark Margevicius, VP Analyst, Gartner
Working in Federal, State and Local government organizations presents unique challenges and requirements for I&O leaders. Join this lightly facilitated session to share your experiences and ideas with your peers.
Wednesday, December 09, 2020 / 11:00 AM - 11:35 AM EST
Guest Keynote: How to Future
Magnus Lindkvist, Trend Spotter and Futurist,
When we define tomorrow as a set of deterministic trends - from job-stealing robots to climate apocalypse - we inadvertently become slaves to the future. What if we redefine future as a verb - to future? Based on studying groundbreaking innovators, creative organizations and historical discoveries, this talk isolates a set of key insights about what it takes to future, i.e. what it takes to create tomorrow, not just talk about it
A counter intuitive talk about the secret history of innovation aimed at arming the audience with a set of tools to solve problems in new ways and build truly unique organizations.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
8 Powerful Tips, Tactics and Techniques to Enhance Your Negotiation Playbook
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This session will guide IT leaders how to use a powerful set of negotiation tips, tactics, and techniques (the “TTTs”) as an integral part of the negotiation planning process. These TTTs should be used for all major technology negotiations to ensure the right questions are asked and the right detail is revealed in vendor proposals to optimize and reduce cost and risk. Attendees will have access to ready-to-use templates and checklists that will help them put these TTTs in action in their organization.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Ask the Expert: A Midsize Perspective on Securing the Remote Workforce
Paul Furtado, Sr Director Analyst, Gartner
Extending the network perimeter with remote users has created additional risk for all businesses. This session will focus on the midsize perspective for securing the remote workforce. We will discuss best practices and some low-cost/no-cost solutions to enhance security for the organization and the remote workforce.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Ask the Expert: Creating an Edge Computing Strategy
Thomas Bittman, Distinguished VP Analyst, Gartner
This session will allow participants to ask questions and to share experiences and success stories they have encountered as they advance along the path toward cloud and/or edge computing and IT.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Five Traps That Will Impact Every AI Operationalization Initiative and How to Avoid Them
Chirag Dekate, VP Analyst, Gartner
For most organizations, IT leaders struggle to evolve artificial intelligence initiatives struggle beyond POCs and pilots. Gartner has identified five common traps that stifle AI operationalization and how successful enterprises navigate them to deliver production AI.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
How to Modernize Your Infrastructure Through SRE, IaC and Immutable Infrastructure
Chris Saunderson, Sr Director Analyst, Gartner
I&O groups that survive and thrive in the future will adopt at least one of the following: SRE, IaC and/or immutable infrastructure. This session explores the risks and rewards of each technology along with practical guidance on how to apply each within your environment.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Secure Your Backup Data Against Ransomware Threats
Michael Hoeck, Sr Director Analyst, Gartner
Ransomware taking aim at backup data to prevent recovery could have significant consequences. I&O leaders must ensure that best practices are followed to ensure backup copies are protected and ready for recovery in timeframes that meet recovery objective.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Technical Insights: How to Choose What to Automate?
Bill Holz, VP Analyst, Gartner
The demand for increased speed of delivery of applications has never been higher, and is increasing with no end in sight. Agile and DevOps practices help IT teams increase the frequency of delivery as compared to the traditional processes they once used. But many of these teams continue to be burdened with inefficient manual processes that waste valuable time and resources — constraining velocity. In order to realize the full value of agile development, therefore, teams must embrace pervasive automation. This is the only way to free them from the drudgery of manual builds, deployments, tests and patches.
Wednesday, December 09, 2020 / 11:45 AM - 12:15 PM EST
Lessons Learned from COVID-19 for I&O Leaders
Christopher Mixter, VP, Advisory, Gartner
Join us to review lessons from successful peers as they have navigated executive responses including: scenario planning, continued support for a larger remote workforce, planning transitions back to offices and tactics for smarter spending. This session includes key advice for I&O leaders from other IT leaders as well as insights from CFOs and heads of HR and supply chain.
Wednesday, December 09, 2020 / 11:45 AM - 12:30 PM EST
Roundtable: Managing Infrastructure Life Cycle Fitness in a Cost-Constrained Environment
Roger Williams, VP Analyst, Gartner
Kenneth Gonzalez, Sr Director, Advisory, Gartner
Reducing technical debt is an ongoing priority for I&O leaders, yet obtaining support for these investments is often challenging, especially when cost optimization is the focus. Join other I&O leaders as they discuss challenges and approaches to infrastructure life cycle planning, assessment, and improvement.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Ask the Expert: A Cost Optimized Hybrid Model for Midsize Enterprises
Mike Cisek, VP Analyst, Gartner
Cost plays a significant role in architectural decision making process among Midsize Enterprise I&O Leaders, as does the size and scale of their environments. When economies of scale are absent and the economic and cultural models of large enterprise do not apply what attribute and technologies should be considered to deliver a cost-effective right-sized solution.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Helping I&O Staff to Navigate New Skills and Career Paths
Christopher Mixter, VP, Advisory, Gartner
Many individuals in I&O resist expanding role and skill expectations because of the perception that specialists are rewarded more than versatilists. Learn how leading companies have successfully transitioned staff members’ mindsets and professional identities towards emerging enterprise needs through new approaches to career pathing, performance management and skills development.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
How to Apply Cloud Governance
David Wright, Sr Director Analyst, Gartner
It is ironic in that there is so much focus around cloud migration where, arguably, the most impact occurs after the migration. This involves designing and implementing governance around the workloads that have been migrated to the cloud. This session will discuss cloud governance.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Organization Structures for I&O: Which Approach Is Best for Infrastructure-Led Innovation
Mark Margevicius, VP Analyst, Gartner
The dynamic nature of infrastructure-led innovation (ILI) requires leaders to rethink how to organize their teams for the work of today and tomorrow. We discuss how ILI changes the requirements placed on I&O, and how team structure and function need to evolve. Several options of organization structures exist, and we discuss the benefits and limitations of each.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Software Platforms for Edge Computing
Thomas Bittman, Distinguished VP Analyst, Gartner
Containers, virtual machines, operating systems, tethered cloud solutions, distributed computing architectures are all vying for the role of the new platform for edge computing. Edge-native is not cloud-native, and introduces new architectures and applications. We discuss the landscape and future.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Technical Insights: Public Cloud Governance and Other Cat-Herding Strategies
Douglas Toombs, VP Analyst, Gartner
The pace of innovation in cloud computing has brought significant changes to data processing, but these changes have also highlighted the challenges that established organizational structures face. This session will focus on evolving organizations toward more adaptive governance strategies, aiming to make organizations more nimble while also managing risk, and investment prioritization decisions.
Wednesday, December 09, 2020 / 12:30 PM - 01:00 PM EST
Tips to Optimize Unstructured Data Storage Costs
Michael Hoeck, Sr Director Analyst, Gartner
Unstructured data accounts for nearly 80% of the data footprint of an organization. I&O teams are consistently pushed to expand data storage solutions due to its constant growth. This session covers strategies for I&O teams to better assess existing data usage, establish and enforce data retention policies, and leverage existing investments and hybrid cloud storage strategies to optimize costs.
Wednesday, December 09, 2020 / 12:30 PM - 01:15 PM EST
Contract Negotiation Clinic: Six Steps to Strategize Software and SaaS Negotiations to Optimize Costs and Mitigate Risk
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic illustrates and walks through how to use six powerful steps for planning negotiations with both existing and new software and cloud vendors. These steps should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists and templates to execute these six steps effectively in their organizations.
Wednesday, December 09, 2020 / 01:15 PM - 01:35 PM EST
Commvault: Pro Tips to Faster Ransomware Recovery in the Cloud
Don Foster, VP Global Sales Engineering, Commvault
Organizations need a smooth road to the cloud which includes secure cloud backup storage and robust ransomware recovery as part of their data management strategy. We will review the best ways to:
-Realize security & data protection objectives
-Modernizing your backup storage strategy with the cloud
-Use air-gapped & immutable cloud storage to mitigate ransomware risk
Get a fast and easy onramp to the cloud regardless of the cloud provider
Wednesday, December 09, 2020 / 01:15 PM - 01:35 PM EST
PagerDuty: Innovate and Automate Fast with AIOps
Michael Cucchi, Vice President, Product Marketing, PagerDuty, Inc.
Digital environments have exploded in complexity, making them too dynamic for IT teams to manage manually. Come learn about how to address these challenges with AIOps and whether it could be the right solution for your organization. We will share specific best practices from our own AIOps journey.”
Wednesday, December 09, 2020 / 01:15 PM - 01:35 PM EST
Schneider Electric: Accelerating Data Center and Network Transformation – from Two Years to Two Months
Steven Carlini, VP Innovation and Data Center, Schneider Electric
Conditions in 2020 accelerated many data center plans and forced operators to implement changes to make their data centers resilient, efficient, sustainable, and adaptable – a data center of the future here today. Join us to learn how we are helping companies make their data centers automated / “lights out” and carbon neutral. We will discuss the move to the edge and how to make the estimated 7.5 million micro data centers deployed in next five years resilient and optimize the estimated 300 TWh of electricity per year.
Wednesday, December 09, 2020 / 01:15 PM - 01:35 PM EST
Veeam Software: Ransomware Resiliency and Cybersecurity Advice for IT Decision Makers
Rick Vanover, Director Product Strategy, Veeam Software
The threat on your data is real as organizations are under attack. In this session, Rick Vanover from Veeam® will provide an update on ransomware behaviors and consistent themes gathered from organizations who have mitigated these threats. Attendees will learn practical tips to be resilient against this threat and identify common behavior and consistent characteristics that come up when there are breakdowns in a cybersecurity strategy.
Wednesday, December 09, 2020 / 01:15 PM - 01:35 PM EST
Zerto: Achieve 50 Percent TCO Savings with Zerto for Backup and Recovery
Caroline Seymour, VP, Product Marketing, Zerto
Reimagining backup for modern IT doesn’t have to involve breaking the bank. By converging backup and disaster recovery with Zerto, customers get better protection without the complexity and hidden costs of legacy backup solutions. This session will explain how Zerto delivers real financial and business value at a lower TCO than you may expect—and does so without compromising on fundamental technological benefits that competitors can’t offer.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
Ask the Expert: Disaggregating Midsize Hybrid Environments
Mike Cisek, VP Analyst, Gartner
Midsize enterprises typically have 10-30 FTEs in IT, less than 400 servers, less than 20 remote locations, small storage footprints and even smaller budgets. Discuss with you peers what types of technologies are being leverage on-premises, in the cloud and at the edge to deliver cost-effective right-sized solutions.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
Enhance Your SRE Success With Chaos Engineering
Hassan Ennaciri, Sr Director Analyst, Gartner
Apply chaos engineering techniques to assess and improve your SRE maturity. This session will focus on how chaos engineering can be applied to SRE and the metric improvements and outcomes that can be realized.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
How to Cut Cost for Backup and Recovery Software, Now and in the Future
Jeff Vogel, Sr Director Analyst, Gartner
New backup and recovery purchases end/or maintenance and license renewals are high-cost investments. This session focuses on cost optimization opportunities for backup and recovery software.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
Preparing I&O Teams to Succeed With Cloud Infrastructure Cost Optimization
Ross Winser, Sr Director Analyst, Gartner
Comprehensively optimizing cloud infrastructure costs requires proactive collaboration across multiple teams. This session helps I&O leaders move beyond tactical responses, by building a team approach that empowers cloud adopters with ongoing cost optimization services and expert insights.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
The Future of Enterprise Data Centers in a Post-COVID-19 World
David Cappuccio, Distinguished VP Analyst, Gartner
As clients consider how to continue supporting compute capabilities for the business, they need to evaluate which workloads need to stay on-premises, which should migrate, and if they continue to manage their own DC, or begin to use partners. Additionally, the COVID-19 pandemic has introduced a series of questions related to how staff should be used, and what needs to be in place to insure continued operations.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
What’s Next for Servers, Storage and Networking Infrastructures
Daniel Bowers, Sr Director Analyst, Gartner
This session describes the trends and emerging technologies that should guide your choices when modernizing the servers, storage, and networking equipment in your datacenter. We discuss a variety of key topics including automation, containers, NVMe-oF, artificial intelligence, and hybrid cloud.
Wednesday, December 09, 2020 / 02:00 PM - 02:30 PM EST
Don't Forget Security in Your DevOps Journey!
Daniel Betts, Sr Director Analyst, Gartner
I&O leaders must work with application leaders to integrate security into their DevOps initiatives by driving cultural change, transforming security practices and leveraging automation tools.
Wednesday, December 09, 2020 / 02:00 PM - 02:45 PM EST
Roundtable: Practical Ideas for Cost Optimization in Challenging Times
Kenneth Gonzalez, Sr Director, Advisory, Gartner
Julian Tirsu, Principal, Advisory, Gartner
The current pandemic is severely impacting business and continuity of operations on a global scale. I&O leaders must prioritize and execute cost reduction actions to deliver savings to their organizations. This Roundtable will deliver practical Ideas for Cost Optimization in Challenging Times.
Wednesday, December 09, 2020 / 02:00 PM - 02:45 PM EST
Senior Leadership Circle: Contract Negotiation Clinic — How to Use Three Powerful Financial Models for Vendor Cost Optimization and Negotiation Leverage
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This clinic will illustrate three financial models that negotiators should use as part of their negotiation planning process. We will walk through three vendor proposal scenarios to illustrate how three financial models (TCO/TCA, NPV, Cash Flow and P&L Impact) are requisite for cost transparency and also to use as negotiation leverage with vendors. Attendees will have access to ready-to-use templates, financial calculation guides, and steps to put these models in action in their organizations.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Top Five Trends in Enterprise Backup
Santhosh Rao, Sr Director Analyst, Gartner
This session describes the top trends in data protection and the intersection of data management responsibilities with backup solutions. It's no longer just backup and recovery, but building a data protection strategy for tomorrow, which also encompasses disaster recovery, cloud and information governance.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: How to Successfully Implement Your ITSM Tool
Andrew Miljanovski, Sr Director, Advisory, Gartner
ITSM tools are a significant investment in both time and money and it is important that I&O leaders recognize the necessary aspects that contribute to a successful implementation. This roundtable will provide advice and guidance on the best practices involved in implementing your ITSM tool.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
5G Hype, Trends and Directions
Leif-Olof Wallin, VP Analyst, Gartner
5G is at the peak of inflated expectation. This session helps infrastructure and operation leaders responsible for delivering a digital workplace to separate the hype from reality and cover topics like what 5G really is, in which use cases it has the best outlook to deliver value and when not to wait for it.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: Technologies That Enable Effective Remote Work Within Midsize Enterprises
Mike Cisek, VP Analyst, Gartner
For midsize enterprises with less than 1000 end users certain strategies and tactics are universally beneficial when delivering effective remote work solutions. Discuss with your peers what technologies your organization leverages, what works, what doesn't, and the changes you have planned for your environment in the future.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
DevOps Best Practices for Operationalizing Artificial Intelligence
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
AI initiatives are evolving across organizations, but innovation leaders continue to face significant challenges in moving them to production. In this session, we provide best practices on how and where DevOps can help in accelerating operationalization on AI.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Senior Leadership Circle: Ask the Expert — Best Practices for Monitoring Your IT Environment
Josh Chessman, Sr Director Analyst, Gartner
Federico De Silva, Sr Director Analyst, Gartner
As IT infrastructure and application complexity increases new architectures, the move to cloud and mobile, incumbent IT Operations Management (ITOM) offerings are being rendered ineffective. Even new and emerging providers, with their narrow focus, often find themselves at a disadvantage as they are not able to cover a broad and ever-changing IT environment. In this session, ask experts and collaborate with your peers to understand the key trends in the IT monitoring vendor landscape, their capabilities and how you can optimize your IT monitoring strategy.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Strategies for Consistent Security and Compliance in a Hybrid Multicloud World
Neil MacDonald, Distinguished VP Analyst, Gartner
Most enterprises will have data centers for years to come and most have adopted a multicloud strategy by design. This presentation will outline strategies for the consistent management and security of a hybrid multicloud environment composed of physical machines, virtual machines, containers and serverless workloads.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Technical Insights: The Race for Quantum Supremacy Is On, but the Real Race Is for the Quantum Developer
Matthew Brisse, VP Analyst, Gartner
In this session we discuss the facts, not marketing hype, about quantum computing and the need for the next generation of NISQ developers. The race for quantum supremacy makes for splashy headlines but the real race is for the quantum developer. Computational efficiency is the part and parcel of any good algorithm and that included quantum algorithms. Controlling and tuning a quantum systems for a specific problem is extremely difficulty and often requires deep understanding of the quantum hardware, software stack, physics, mathematics, algorithm development, data scientists not to mention the specific domain expertise. Workforce development is a critical priority for CIO's as there is a shortage of quantum development expertise now and throughout the NISQ era.
Wednesday, December 09, 2020 / 02:45 PM - 03:15 PM EST
Use the Right Metrics to Demonstrate Business Value
Ron Blair, Sr Director Analyst, Gartner
I&O provides a lot of metrics. But these metrics often miss the mark with decision-makers, resulting in increased technical debt and strategic obsolescence. “Business alignment” is spoken about frequently, but execution is challenging throughout the Gartner client base. Gartner has developed a methodology to integrate value-add, risk and corporate performance that helps achieve these goals.
Wednesday, December 09, 2020 / 03:30 PM - 04:00 PM EST
Brazilian IT Leader Peer Conversation: Top I&O Challenges (Facilitated in Portuguese)
Henrique Cecci, Sr Director Analyst, Gartner
Please join your peers to discuss top I&O challenges facing Brazilian Leaders. (This session will be in Portuguese).
Wednesday, December 09, 2020 / 03:30 PM - 04:00 PM EST
Women in I&O Peer Conversation: Attracting and Retaining More Women in I&O
Kris van Riper, Managing Vice President, Gartner
Please join this lightly facilitated session to exchange thoughts and ideas with I&O peers around how to attract more women in I&O. Compare notes around best practices and brainstorm new ways to attract more women in I&O.
Thursday, December 10, 2020 / 11:00 AM - 11:30 AM EST
Guest Keynote: Igniting Innovation
Lisa Bodell, FutureThink, Founder & CEO
Winning innovators embrace change - do you? What holds you and your organization back from better innovating, every day? In too many organizations, we’re stuck in the land of status quo. We’ve forgotten how to think differently and lack the simple tools to solve problems creatively. The very structures put in place inside organizations to help them grow all too often hold them back. This keynote is an inspirational call to arms: to start a revolution in how we think and how we work. Participants will learn the critical approaches and techniques that innovative orgs use to create a culture of innovation every day.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
10 Steps to Reduce Your IT Operations Monitoring Costs
Padraig Byrne, Sr Director Analyst, Gartner
Monitoring tools are expensive and form a significant portion of IT spend in many organisations. As modern architectures such as hybrid cloud, microservices and containers are adopted, legacy monitoring application may no longer be providing value. This presentation will look at key ways to optimize costs related to IT monitoring tools.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
Ask the Expert: How to Choose Between AWS Outposts, Azure Stack and Google Anthos?
David Wright, Sr Director Analyst, Gartner
Hyperscale cloud providers now offer ways to install and run their services directly in customer data centers. This Ask the expert session will offer answers to commonly asked questions on about these hyperscale providers and guide Infrastructure and operations leaders to avoid pitfalls.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
Cloud Providers Extending to the Edge
Thomas Bittman, Distinguished VP Analyst, Gartner
Amazon Web Services (AWS), Google and Microsoft have differing strategies and offerings for edge computing, IoT and 5G. We compare and contrast the vendors, discuss strengths and challenges, and when to choose.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
How Pandemics Impact Cloud Migration Today, Tomorrow and Beyond
Sid Nag, VP Analyst, Gartner
This session will discuss the impact of pandemics on cloud migration and what IT leaders should consider today, tomorrow and beyond to address their cloud migration challenges as an outcome of such events.The session will discuss steps taken by MSPs to address concerns during a pandemic, which services to focus on, skills required to handle migration and new challenges today, tomorrow and on the rebound.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
Streamline Workplace Infrastructure and Support for Increased Remote Work
Stuart Downes, Sr Director Analyst, Gartner
The COVID-19 pandemic highlighted how traditional workplace infrastructure and operations practices failed to enable remote work. 72% of companies plan to shift to more remote work after movement restrictions ease. This presentation helps digital workplace I&O leaders streamline and scale infrastructure and support for increased remote working.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
The Essentials of Remote Work
Lisa Pierce, VP Analyst, Gartner
Going forward, organizations expect to support remote work. In doing this, I&O leaders want to be sure the quality of the remote work experience suffices to support the quality and quantity of output the employees produce. This session recommends the key technology and nontechnology actions and considerations clients should take to optimize remote work value, risk and cost.
Thursday, December 10, 2020 / 11:45 AM - 12:15 PM EST
Three Ways to Accelerate Your AI Operationalization Using Cloud Services
Chirag Dekate, VP Analyst, Gartner
IT leaders can strategically leverage cloud services to accelerate AI operationalization. Cloud providers have curated a broad portfolio of AI-specific technologies, including APIs, SaaS and IaaS. Gartner has devised a decision framework to help select the right cloud ecosystem to accelerate your AI operationalization.
Thursday, December 10, 2020 / 11:45 AM - 12:30 PM EST
Contract Negotiation Clinic: How to Repair a Failing IT Services Deal
David Groombridge, VP Analyst, Gartner
Whether due to poor strategic guidance, last-minute tactical changes or inheriting a deal already done, every I&O management team will have to handle a failed outsourcing deal at some point. This session will explore how to recover when deals go wrong, looking at:
1. What are the root causes of failed deals?
2. How do you decide what to do with the deal?
3. What actions should you take to fix a failed deal?
Thursday, December 10, 2020 / 11:45 AM - 12:30 PM EST
Roundtable: WAN Strategies in the Digital Era
Andrew Lerner, VP Analyst, Gartner
This session allows participants to ask questions regarding recent trends in designing WANs, including hybrid WAN, SD-WAN, internet-only WANs and SASE. Attendees are asked to share their concerns and approaches to WAN design, especially to address the proliferation of utilizing cloud resources.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Agile Cloud Funding: Aligning Budgets to Costs in the Public Cloud
David Wright, Sr Director Analyst, Gartner
Cloud spending is pay-as-you-go, and cloud initiatives are Agile — but company budgeting is still rooted in annual allocation cycles. How can I&O leaders work with finance to ensure investments and budgets are correctly aligned to cloud growth?
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Ask the Expert: How to Leverage Automated Testing to Accelerate and Improve Application Development
Joachim Herschmann, Sr Director Analyst, Gartner
It’s been several decades since the first test automation tools were introduced. When implemented correctly, automated testing can deliver strong benefits to support organizations in delivering software with higher quality at a faster pace. Have your teams seen the success they had hoped for? Come, share your story and learn from the successes and failures of other organizations.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Navigating Hybrid Cloud Storage: Explore Use Cases and Trends
Julia Palmer, VP Analyst, Gartner
Hybrid cloud integration is among the top three infrastructure and operations challenges as enterprises are now looking for storage solutions to deliver seamless storage across the edge, core data center, and public cloud. In this session, we uncover how to leverage public cloud to build infrastructure storage and data services for tomorrow's infrastructure.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Technical Insights: Disaster Recovery for Public Cloud-Based Workloads
Brian Adler, Sr Director Analyst, Gartner
Organizations need to have a disaster recovery plan in place for their public cloud-based workloads as classical tools and processes used in on-premises and data center environments are not applicable in the public cloud. This session provides insight and guidance into desgining and implementing disaster recovery solutions for public cloud-based workloads.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
The Cloud Strategy Cookbook — Taking Control of Your Cloud Strategy
David Smith, Distinguished VP Analyst, Gartner
The top question in cloud computing has been “how do we build a comprehensive cloud strategy?” With today’s uncertainties, enterprise leaders more than ever struggle with prioritization and ensuring that their cloud strategy aligns with business outcomes — immediate and longer term. We take a “cookbook approach” to cloud strategy, that starts with context and aligns with other strategies and operational plans.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Time for Your I&O Checkup: Using IT Score as a Means to Improve the I&O Value to the Organization
Mark Margevicius, VP Analyst, Gartner
Establishing a baseline and benchmark for how an organization is functioning is critical in getting better. Gartner's IT Score offers clients an approach for such measurements, as well offering proven methods, approaches, and best practices necessary for score improvement. Learn about the recipe of I&O success and how you can take tangible steps in getting better.
Thursday, December 10, 2020 / 12:30 PM - 01:00 PM EST
Cost Optimization: Top Recommendations to Stretch Network Budgets
Lisa Pierce, VP Analyst, Gartner
As enterprise computing shifts to the cloud, network expenses increase — even more than anticipated. Combined with continual growth in mobile expenses, recent and sudden growth in telecommuting further exacerbates the strain on network managers and budgets. I&O Leaders attending this session will hear what’s working for other organizations and receive Gartners’ top recommendations on how to control seemingly uncontrollable costs.
Thursday, December 10, 2020 / 12:30 PM - 01:15 PM EST
Roundtable: Best Practices for Protecting Backups From Ransomware
Michael Hoeck, Sr Director Analyst, Gartner
This roundtable discusses challenges to protect backup data from ransomware attacks. Attendees will be asked to share their approaches and concerns to back up infrastructure design which mitigates exposure to attacks.
Thursday, December 10, 2020 / 12:30 PM - 01:15 PM EST
Workshop: Strategic Budgeting for Midsize Enterprises
Paul Furtado, Sr Director Analyst, Gartner
In this workshop, we will provide guidance and tools for midsize CIOs to create an IT budget that can be leveraged for strategic decisions. This workshop is ideal for midsize CIOs that are new to the role or those who have struggled with the budgeting process.
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
Alkira: Koch Industries Deploys Secure, Agile, Global Alkira Network Cloud Service
Matt Hoag, Sr. Enterprise Architect, KBS
Alkira reinvents networking for the cloud era. In this session, Koch Industries will discuss their journey with Alkira Network Cloud to an end-to-end global network that spans sites and clouds with integrated security services. Learn how leveraging Alkira cloud network as-a-service approach, Koch was able to reduce their TCO by 40% and achieve unprecedented agility by expanding cloud infrastructure from a single cloud to a multi-cloud in 1 day.
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
OpsRamp: Beyond Digitization - How to Future Proof Your Organization
In 2020, I/O leaders have been driving digital transformation for business sustainability and cost efficiency, but they’ve got to keep an eye on disruptions and opportunities for 2021 as the global economy rebounds. Bhanu Singh, SVP of Product and Cloud Operations at OpsRamp, will discuss the impacts of technology convergence and complexity, contextual automation and the Platform Economy on long-term plans.
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
ScienceLogic: 3 Ways Service-Centric Monitoring Improves User Experience
Leslie Minnix-Wolfe, Senior Director, Product Marketing, ScienceLogic
I&O is shifting from device to service-centric performance monitoring to deliver stellar customer end employee experiences. This session covers how to gain service visibility across a mix of legacy, modern, and hybrid cloud environments.
1. Understand app and infrastructure impact on business outcomes
2. Accelerate root cause analysis to improve customer and employee experiences
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
Service Express: Breaking with Tradition: The New Data Center
The traditional data center with its separate servers, storage and networking model is transitioning to a converged, hyperconverged and hybrid cloud infrastructure. What does this evolution mean for your business and your customers? In this session, we explore and evaluate the potential of data center transformation to help you develop a strategic infrastructure plan.
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
Vertiv: Quantifying the Cost of Downtime in the Edge Era
Peter Panfil, VP Global Power, Vertiv
Data center downtime can have a major impact on critical applications and can cost businesses millions. The Ponemon Institute’s new report, sponsored by Vertiv, quantifies the costs of downtime and explores key differences at the core and edge.
Dr. Larry Ponemon, Chairman and Founder of the Ponemon Institute, and Peter Panfil, Vice President Global Power, Vertiv will share key findings from the report, including the leading causes of downtime.
Thursday, December 10, 2020 / 01:15 PM - 01:35 PM EST
Zerto: Achieve 50 Percent TCO Savings with Zerto for Backup and Recovery
Caroline Seymour, VP, Product Marketing, Zerto
Reimagining backup for modern IT doesn’t have to involve breaking the bank. By converging backup and disaster recovery with Zerto, customers get better protection without the complexity and hidden costs of legacy backup solutions. This session will explain how Zerto delivers real financial and business value at a lower TCO than you may expect—and does so without compromising on fundamental technological benefits that competitors can’t offer.
Thursday, December 10, 2020 / 01:15 PM - 02:00 PM EST
Roundtable: What *NOT* to do when migrating workloads - Focusing on Enterprise IT Migrations, moderated by Veeam
Rick Vanover, Director Product Strategy, Veeam Software
Legacy applications will not modernize themselves. When it comes to modern platforms such as the cloud and virtualization technologies, a caution exists when lift-and-shift becomes a museum of sorts of legacy applications to live forever. What does it take to change the application? What are some pitfalls in migrations and new platforms? Join this interactive discussion with peers, facilitated by Veeam, on how to address migration challenges and avoid traps that other organizations have made in this journey in the workplace.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
4 Must Do’s to Take Control of Your Storage Infrastructure and Data Services to Support Change
Julia Palmer, VP Analyst, Gartner
I&O leaders are looking to modernize their storage and data services are reevaluating their strategy and reconsidering future investments. The question of “how to build infrastructure to support change” is one in which many enterprises struggle. This session highlights steps to ensure they are investing in future proof practices, technologies, and architectures.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Ask the Expert: Is Hyperconverged Right for Me?
Daniel Bowers, Sr Director Analyst, Gartner
Many Gartner clients are adopting hyperconverged systems when modernizing on-premises infrastructure, but it's not right for everyone. Eliminate some of the uncertainty about pros and cons of hyperconverged for your environment by getting your questions answered in this Ask the Expert session.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Creating a Modern Workplace Computing Strategy for 2020 and Beyond
Chris Silva, VP Analyst, Gartner
Creating a Modern Workplace Computing Strategy for 2020 and Beyond
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Is ITSM Dead?
Mark Cleary, Sr Director Analyst, Gartner
The advent of product teams and agile methodologies is placing more and more pressure on traditional ITSM disciplines as they struggle to adapt ITSM to meet the ever changing demands, prompting the question whether ITSM teams still have a role to play? This presentation will look at the issues that are creating this dilemma and provide answers to how to respond and demonstrate that ITSM can still add value.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Reinventing Application Delivery While Transforming IT Core
Philip Dawson, VP Analyst, Gartner
The session looks at the considerations in modernizing infrastructure while supporting custom or in-house and packaged applications and focuses on setting sizing and availability requirements. It also looks at standardizing customized to configured applications for portability, and optimizing skills investments allowing transformation of IT provisioning and business consumption.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Senior Leadership Circle: Ask the Expert — The Art of Culture Hacks in I&O
Katherine Lord, VP Analyst, Gartner
Everywhere you turn you are hearing how important culture change is in terms of driving digital transformation. This can seem like a daunting undertaking, and often small culture hacks are quite powerful in making progress. In this session come discuss your culture hacks, ideas and brainstorm with peers on how to influence and drive change
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
Technical Insights: Desktop as a Service — It's When, Not If
Mark Lockwood, VP Analyst, Gartner
What are the real obstacles for adoption of desktop as a service? How has DaaS positively impacted companies using it for work from home? Learn about the reasons DaaS is inevitable for most organizations.
Thursday, December 10, 2020 / 02:00 PM - 02:30 PM EST
The Art of Taming Data Egress Costs in the Public Cloud
David Wright, Sr Director Analyst, Gartner
Many I&O Leaders discover too late that moving data out of the Public Cloud has a hidden cost: Data Egress fees charged by their provider that they didn't know were coming. What are these costs, how do you plan for them, and how can you control them?
Thursday, December 10, 2020 / 02:00 PM - 02:45 PM EST
Contract Negotiation Clinic: Negotiating Microsoft Enterprise Agreements
Marie Sienkowski, Sr Director Analyst, Gartner
This interactive clinic gives critical steps to evaluate Microsoft licensing options and negotiate an enterprise agreement. This session will also address Microsoft’s objectives, priorities and behaviors to help ensure that you’re prepared to evaluate proposals while determining the right licensing approach for your organization. Session is limited to end-users only.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
Ask the Expert: Cloud Cost Optimization for Midsize Enterprises
Paul Furtado, Sr Director Analyst, Gartner
Midsize enterprises already have lean IT groups. Requests from the business to further reduce costs does not always have to mean a reduction in services. In this session, come prepared to ask your questions on how you can optimize spending on cloud services.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
Assuring Office 365 and UC Performance Amid the Chaos of COVID-19
Lisa Pierce, VP Analyst, Gartner
The network approach used to connect users to public cloud services, especially digital workplace and cloud office, is a significant factor impacting performance and the associated end-user experience. This session highlights the key network considerations to factor in when architecting for these services, with guidance for optimizing cloud office service performance.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
Don't Let the Cloud Ruin Your CMDB
Roger Williams, VP Analyst, Gartner
An effective CMDB can meet the demand for accurate data in support of IT service delivery. Yet, traditional CMDB management approaches don't work in cloud environments. This session provides guidance on how I&O leaders must shift the focus of dependency analysis and the role of the CMDB to make it fit for purpose in a cloud world.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
How to Select the Right Cloud Management Tooling
Dennis Smith, VP Analyst, Gartner
With more workloads being deployed in the cloud, there is an increasing need to manage and operate different aspects of the deployment. This session will not only discuss the role of third-party tools but also how such tools can complement native tooling. A framework will be presented to add decision makers in this endeavor.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
How to Use Three Powerful Financial Models for Vendor Cost Optimization and Negotiation Leverage
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This session will illustrate three financial models that negotiators should use as part of their negotiation planning process. The session will illustrate and walk through three negotiation scenarios to show attendees how these models are requisite for cost transparency and also to use as negotiation leverage with vendors. The analysis models will include TCA (total cost of acquisition), NPV, and Cash Flow vs. P&L Impact. Attendees will have access to downloadable attachments with Gartner's ready-to-use templates, financial calculation guides, and steps for each model so attendees are prepared to put these models in action in their organization.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
Limit the Business Impact of Outbreaks by Improving Infrastructure Resilience
Henrique Cecci, Sr Director Analyst, Gartner
The coronavirus has grown into a pandemic and is affecting the global supply chain. This session helps I&O leaders respond to infectious disease incidents by improving infrastructure resiliency to protect their organizations from significant business disruptions.
Thursday, December 10, 2020 / 02:45 PM - 03:15 PM EST
Using Public Cloud to Reduce DR Costs
Nik Simpson, VP Analyst, Gartner
This session will look at the options available for using public cloud as a DR site for on-premises workloads.
Thursday, December 10, 2020 / 02:45 PM - 03:30 PM EST
Contract Negotiation Clinic: Network Sourcing and Contracting
Danellie Young, Sr Director Analyst, Gartner
As demands on the network are changing due to the adoption of cloud, the most effective strategies for negotiating and contracting are also evolving. This clinic will discuss the challenges modern WANs face today, including price, performance and availability. Attendees will be asked to share their concerns and approaches to WAN design and contract negotiations.
Thursday, December 10, 2020 / 02:45 PM - 03:30 PM EST
Roundtable: Optimizing AWS Infrastructure Costs for I&O Leaders
Ross Winser, Sr Director Analyst, Gartner
This roundtable is an opportunity to join with your peers in discussing optimization challenges, and learning from other's optimization successes, specifically for adopters of AWS.
Thursday, December 10, 2020 / 03:30 PM - 04:00 PM EST
Midsize Enterprise Peer Conversation: Your Top Takeaways from the IT Infrastructure, Operations & Cloud Strategies Virtual Conference
Mike Cisek, VP Analyst, Gartner
Was there a key “AHA” moment or moments for you over the past few days? Compare notes and share your top take-aways from the event with midsize enterprise peers.
Thursday, December 10, 2020 / 03:30 PM - 04:00 PM EST
Public Sector Peer Conversation: Your Top Take-Aways from the IT Infrastructure, Operations & Cloud Strategies Virtual Conference
Mark Margevicius, VP Analyst, Gartner
Was there a key “AHA” moment or moments for you over the past few days? Compare notes and share your top take-aways from the event with public sector peers.