Welcome to the Conference! Start making new connections right away at this informal networking breakfast. Get to know fellow delegates who share your areas of interest, including hobbies, favorite sports, travel, music and more. Tables will be arranged by interest area -- select your personal favorite and join the conversation!
Customers see less and less value in outreach from suppliers or interactions with sales reps, putting downward pressure on access and influence. The good news: the most progressive commercial teams have found a different model for engaging customers in a way that customers not only value, but reward with higher deal quality. This session will explore what is wrong with the status quo, share insights into B2B customer buying behaviors, and introduce a powerful way to engage today's reluctant customers.
Many marketing leaders either seek to be or find themselves responsible for the customer experience. This session will explore how to build a customer experience capability, which skills are required, and how to prioritize high-potential customer experience improvement projects.
Sales organizations invest heavily in key account relationships to drive growth. However, many key account relationships rarely reach their promised potential. Join this facilitated discussion with your peers to share and learn strategies for selecting best-fit key accounts, driving key account growth through improved account planning and engaging customers to invest in a key account relationship.
Today's complex sales environment has profoundly affected what it takes to be a high-performing seller. As a result, sales managers must keep up with the changing development needs of sellers. Join this session to learn about the four types of manager profiles (Teacher, Always On, Connector, Cheerleader) and identify the profile that is most likely to succeed in developing and coaching sellers.
Only 28% of sales leaders report that their account managers regularly meet their growth targets, despite a significantly expanded portfolio. Join us to learn why traditional account management practices such as delivering higher customer satisfaction and superior service are becoming obsolete. Note: Part 2 of this topic is titled Rethink Your Account Teams for Retention & Growth
Today’s average B2B customer is nearly 60% of the way through a purchase before they reach out to a supplier for input. How can suppliers "reset" customers before it's too late? Join us to learn the fundamentals of building commercial insight, a commercial strategy that challenges customer thinking and shapes demand in favor of the supplier's key points of differentiation.
Buyers use supplier websites and sales reps equally at every stage in the buying journey, but they find neither particularly helpful. Join this interactive discussion with vAuto's head of marketing to learn how to source and convert top reps' selling tools into digital, self-serve formats that guide buyers' independent learning and progress through key buying tasks.
While audiences may struggle to remember messages, stories are sticky. .In this workshop attendees work together to develop compelling stories using a standard approach (situation-impact-resolution). We will explore how to bring your customers into your stories, and tailor stories for different roles and different stages of the buying process.
In this customer centric era, many companies are still struggling to align their sales and marketing teams to develop and optimize an exceptional customer experience. In this session, we will share insights on how you can execute and fuel this transformation in your organization.
This research study grew to be three best-selling books and a customer loyalty methodology that has added billions in revenue to thousands of companies. Where do we go from here? Join Challenger, Inc. executives, and some special guests to discuss Challenger’s latest findings and bold path forward.
For sales leaders, onboarding is a constant challenge. By combining agile principles with sales readiness, organizations can take a fresh, more effective approach. No coding; just better training. Join Brainshark to hear how this new method can strengthen sales training and enablement strategies.
Do you have a rock-solid understanding of your Total Addressable Market (TAM)? How can you ensure your ABM success without it? In this session attendees will learn how to: • Define your ideal customer • Select high value target accounts • Set your ABM strategy for maximum revenue
While the era of automated sales outreach brought a surge in efficiency, it hasn't provided authentic customer value. Face-to-face selling provides that value, but it lacks speed and efficiency. Hear how leveraging scaled relationships can solve for these challenges and drive high quality sales.
Content marketing continues to be a critical capability enabling B2B suppliers to better engage with buyers. Marketers seek to improve their efficiency and effectiveness by using tools that deliver insights, streamline content planning and creation, and enable multichannel delivery. In this session, you'll learn: • Dynamics shaping the content marketing vendor landscape • The results of Gartner's inaugural Magic Quadrant for Content Marketing Platforms • How to think about content marketing platform selection.
Learn how a global training and development company used market intelligence and monitoring tools to: • Identify high potential target accounts for new business opportunities • Discover client events that trigger potential buying action • Direct ABM resources in real time towards prospects who are most likely to respond
Come learn how Avella Specialty Pharmacy implemented a sales enablement tool that sales reps love to use, then integrated that tool with marketing automation and CRM to increase lead quality and reduce advertising costs. Avella's VP of Marketing will discuss his workflow, ROI and lessons learned.
Nearly 100% of B2B buyers use digital channels on their buying journey — yet many marketing leaders continue to hire specialists for digital roles, bolting them on to their existing team versus pursuing a true transition. Join us for a discussion focused on how leading CMOs are building out their digital transition plans and evolving their teams for a digital buying world.
Despite a track record of success, female talent is significantly underrepresented in Sales, with only 19% of leadership positions filled by women. The need to hire and retain top sales talent has never been higher, yet conventional tactics have failed to tap into this talent. A deliberate focus on closing the gender gap in sales can provide a much needed solution. Join leading practitioners and Gartner experts to discuss best practices diversifying the sales force to achieve greater business performance.
Many organizations are looking to develop and employ ABM strategies but often struggle with where or how to start. Come to this peer meetup to share your successes and challenges with ABM programs. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Despite large investments in CRM Sales and SFA technologies, sales organizations are often disappointed with their adoption levels and ROI. Join us to understand the symptoms and causes of adoption challenges, and learn proven techniques that turn around low adoption levels.
Top sellers generate almost four times as much revenue as core talent. Even a modest improvement in sourcing high-quality sales talent can lead to millions of dollars in top-line revenue growth. Join this facilitated discussion with expert panelists to learn strategies for identifying talent pools, selecting recruiting channels and attracting high-potential talent.
Gartner research shows that prospective customers spend more of their buying cycle time engaging with influencers and peers than with the vendors they are considering. Much of that skew is explained by customers' relatively low trust of suppliers' messages. In this interactive session, participants will discuss the issues and implications of customer trust on their sales and marketing efforts, particularly in today's more connected, information-rich world.
Supplier websites play a crucial role in B2B buying — not just early, but all the way to the very end of a typical purchase journey. Join us for an interactive session focused on identifying specific changes to your website that will support customers' specific buying tasks from beginning to end.
As marketers look to craft digital strategies to deliver on heightened customer expectations, new skillsets and hiring criteria will be required. Join this Meetup to discuss new and emerging marketing roles, ways to source and retain marketing talent, as well as bridge critical skill gaps. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Are your account team members clear about their role in owning and managing the activities that drive account retention and growth? Join us for a discussion on the role of customer improvement in driving account growth and work on an interactive exercise to determine how best to structure your account teams. Note: Part 1 of this topic is titled Unlocking Growth in Existing Accounts
Sales managers struggle to keep up with their team's development needs. How do you prepare your sales reps for success and create an environment in which they can succeed? Join this Meetup to discuss strategies and challenges of improving sales manager effectiveness in developing and coaching frontline sellers. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Design Thinking has caught many leaders' attention - but few know how to use it. This workshop will provide pragmatic, hands-on experience on putting design thinking to work to unlock insights into positioning your offering for competitive advantage. Key issues covered include: What is design thinking and why all of the hype? How to apply design thinking for customer empathy and How to apply design thinking to impact specific aspects of positioning.
Effective content marketing begins with a clear, insightful, documented content strategy. Participants in this Roundtable will share experiences, lessons learned and insights on developing high-impact content strategies.
Every year, 28% of sales talent needs to be refreshed to meet growth demands at most companies. This challenge is further exacerbated by a scarcity of high-quality sales talent that can deliver value in complex sales interactions and cope with an expanding set of job responsibilities. Join this peer discussion to share and learn strategies for upskilling, enabling and allocating scarce talent in an increasingly complex selling environment.
In today's crowded environment, sellers struggle to get customers' attention. Learn how leading organizations are supporting outbound prospecting efforts with messages that direct customers to unique information that helps them advance in the purchase process.
It’s a huge challenge to extract actionable customer insight from the data we collect. Come to this Meetup to talk about the challenges you face within your organization as well as share ideas about technology and business practices you're using or are thinking of using to get more value from your data. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
With only 28% of sales leaders reporting that their account management channels regularly meet cross-sale and growth targets, commercial leaders are examining how Marketing can better contribute to account growth. Join us to learn how marketing leaders can build powerful account-based marketing strategies and align the commercial organization accordingly.
Content must be disruptive in today's overly noisy buying environment if you want customers to hear you. To do this, organizations need to engage customers with commercial insight to reframe how they see business problems in a way that earns their loyalty. But what's involved in creating this type of disruptive content? Join this Meetup to discuss how your team's succeeding and/or challenged to create content that changes the way you interact with customers. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Unlocking the tremendous benefits associated with talent diversity requires action from leaders, including deliberately fostering inclusive environments and a commitment to developing diverse talent. Join this Meetup to discuss the impact of a more diverse sales organization and tactics that support the advancement of workforce diversity. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
In a world where customer expectations and competitive pressures are steadily escalating, commercial leaders must feel confident that they have the changes that will truly distinguish the customer experience. Join us to learn how to realign your customer experience agenda to ensure that while you're working to fix customer pain points, you don't miss critical opportunities to transform and reshape entire customer journeys.
Keeping a behavioral transformation alive in a sales organization requires continued effort and creativity. Join us for a panel of leading companies who have implemented sustainable programs to deepen and expand sales transformation concepts (like Challenger) in their organizations. This includes extending the learning journey in creative ways, conducting account application sessions, and providing concept awareness to support roles who collaborate with the commercial function.
Studies show that we are wired to remember stories much more than data, facts and figures. Stories galvanize. They fuel stakeholder buy-in by painting a clear picture of what is and what could be for everyone - from employees, to investors, to customers. Further, when the stakeholder becomes part of the story, they are more likely to act. Story is equally important for leaders, whose signature stories – both business and personal - impact recruiting, retention, and growth of the company. Critically, your stories are written by your actions, not your words. In this talk, Dr. Aaker will demonstrate how leaders use signature stories to build high performing teams and companies.
Join us as we unwind the day - meet other attendees and exhibitors over drinks, hors d'ouevres and entertainment. This is a great opportunity to broaden your professional network and discover the unique tools and resources available to you through our partners and service providers.
Sales performance management (SPM) solutions automate and optimize the execution of variable sales incentive programs and enable the business to be more efficient and effective. This session will explore: • Why you should evaluate these solutions to drive performance • The benefits achieved when SPM solutions are implemented • How to examine SPM product capabilities to differentiate vendors
Ever wonder how successful companies ready their sales organizations to continuously hit their numbers QTR after QTR? MindTickle will walk you through how global brands are transforming sales training using data-driven enablement, to create ever-ready sales teams. Take away best practices you can use today.
Increasing sales performance requires more than some sleight of hand. As any good magician knows understanding behavioral science is the key to motivating the audience to believe. Come learn how Maritz creates programs that improve sales performance through science, incentives and rewards.
Marketing leaders are asking their analytics teams to provide better insights into customers, prospects and journeys, and more accurate assessments of the impact of marketing tactics. The provider landscape is undergoing both consolidation and fragmentation as vendors seek to fill gaps, enhance feature sets and differentiate their offering. In this session, you'll learn: • Who are the key players and how do they stack up? • What are the critical capabilities driving marketing investment and adoption? • How should you evaluate providers?
Join fellow runners/joggers/walkers for an early morning run guaranteed to start your day off right! All levels and abilities welcome. Light refreshments will be served.
Attendees are invited to enjoy informal discussions with peers who are interested in the same subject area. Compare notes, share ‘A Ha’ moments and solidify connections on your final morning at the Conference. Select the table of most interest to you, and join the conversation.
Customers value — and reward — suppliers that meaningfully help them on the buying journey. Unfortunately, the vast majority of "content" and sales collateral not only fail to provide the help customers want, but worsen the buying journey by adding more noise. This session will explore a process commercial teams can use to create compelling customer enablement materials, as well as company examples and the tools the best sales and marketing teams are creating today for customers.
Are your core technologies helping Sales & Marketing alignment, or creating bigger silos? Salesforce and Demandbase come together to show how an integrated approach to CRM, Marketing Automation and Account-Based Marketing enable coordination, improve customer experience and become your growth engine.
It’s easy to engage top performers. But what about new reps? And middle performers? As a sales leader, this is where your biggest opportunity for growth lies. Join us to learn how Coca-Cola, Ecolab and Medtronic engage every level of their sales organization to drive performance and grow revenue.
When you’re the outsider trying to convince your prospects to change, you need a disruptive story that makes a compelling case for moving away from the status quo. But when you are the status quo, that same approach will backfire with customers! Explore research that uncovers the dangers of using a one size fits all approach to your customer conversations.
LinkedIn faces the same challenges as other organizations operating in the competitive sales environment: a strong urgency to hire and a high cost of attrition. Hear LinkedIn's philosophy on how to create an effective hiring process for your sales team and how to hire best-in-class sales professionals.
Today, 57% of the modern buyer’s journey is over before sales has even been introduced. During this facilitated discussion, we’ll discuss the ways sellers need to adjust their typical playbook to successfully compete for today’s buyers with so much of the “sale” already completed.
In today’s competitive world, marketing and sales teams need to be fully in sync, and to create a differentiation in their industry, they need seamless “Insight to Cash” process. In this session, we will share best practices for transforming sales and marketing organizations and breaking the silos.
Sales force automation (SFA) applications are essential to B2B sales execution because they automate sales activities, processes and administrative responsibilities for sales professionals. This Magic Quadrant session will examine: • How the market for SFA changed in 2018 • How Gartner defines and segments the providers in the market
With over 90% of sales and service interactions still occurring over the phone, discover how enterprise organizations are measuring the effectiveness of conversations at every stage while associating revenue to call metrics and connections.
Small businesses make up a large percentage of the overall B2B market, yet behave very differently from most B2B buyers, making them an attractive but elusive target. This "Nine Norms" insights framework provides a comprehensive behavior profile of the small business owner, allowing you to market more effectively. Come to the workshop prepared with a product or service in mind that your organization markets to small business customers (0-99 FTE businesses, or businesses of under $10M gross annual revenue). You’ll work to align your company’s current approach against the Nine Norms framework to identify which norms your current positioning appeals to most, and which norms present new opportunities to strengthen your marketing message.
According to a Demand Gen Report, 57% of B2B sale professionals still do not know what the GDPR is. Account-based marketing requires a personal touch to succeed. How do you ensure your org is running competitive, customized campaigns that are still GDPR-compliant?
Join this engaging CSO and CMO roundtable during which we'll explore key changes in customer behavior and discuss what those changes mean for Sales, Marketing, and the entire commercial organization.
CMOs direct 9% of their marketing budget to data and analytics activities. For their investment, marketing executives expect greater operational efficiency, data literacy and, most importantly, a number on a scorecard that demonstrates Marketing's value. Despite maturing capabilities and tools, proving ROI remains one of the most pressing challenges for B2B marketers. In this session, you'll learn: • The current state of marketing measurement • What data and tools you need to reach the next level of maturity • How to develop a measurement model that works for your organization.
Despite significant opportunity, most organizations are still struggling to maintain mutually profitable relationships with their channel partners. Join your peers for a discussion on how to build and grow channel partner relationships. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Traditional account management practices have a marginal impact on growth in today’s environment. Join this Meetup to discuss the skills and behaviors of high-performing account managers and how to optimize your account teams to drive account growth. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
B2B companies are increasingly relying on sales development reps (SDRs) to support their demand generation and prospecting efforts, but the success of these teams varies widely from company to company. In this session, you'll learn how to enable SDRs for success and why quality matters more than quantity.
In a world of empowered customers and increasingly complex purchase decisions, a seller must help customers think differently about their business, guide them through a complex purchase, and facilitate consensus among a diverse set of stakeholders. Join us to learn about the unique competencies demonstrated by high-performing sellers.
Diagnosing the health of channel partner relationships is critical to improving commercial performance, yet few commercial organizations have strategies in place for tackling underperforming indirect channel partners. This session will explore common reasons channel partners under perform and highlight ideas for building high-performing channel relationships.
Research shows top sellers generate almost four times as much revenue as core talent. That's great news but now how do you capitalize on this insight. Join this meetup to discuss your strategies and experience for identifying talent pools, selecting recruiting channels and attracting high-potential talent. Meetups are interactive and self-facilitated small group discussions for end-user attendees to build relationships and gain new perspectives. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.
Marketing Technology is a critical enabler for marketing teams, and martech skills are in high demand. However, effective acquisition and use of these tools remains elusive for nearly one in five marketing leaders. This roundtable discussion will focus on sharing approaches and lessons learned when it comes to building the B2B martech stack.
Have you ever wondered how organizations, such as 24 Hour Fitness, are enabling digital transformation across their Marketing and Sales organizations? Join Adobe and Microsoft for a behind the scenes look at the elements of compelling, differentiating customer experiences across the customer journey.
In order to have the right insights for sales and marketing, SAP created the Crystal Ball program. During this session, you will learn how this program, using the Leadspace platform, leverages AI/modeling, complex disparate demographic, firmographic, technographic and behavioral data to understand who’s in market and how their marketing and sales resources should activate it.
Successful ABM is incomplete without predictive and AI. By turning activity into insight you can propel your organization’s ABM initiatives and drive more revenue. This session will feature a fireside chat with Olivier Thierry, CMO of Quorum Software and Latané Conant CMO of 6sense.
In today’s B2B selling environment, the best buyer experiences are built on the foundation of sales excellence: educated salespeople who bring valuable information to buyers. Hear from Showpad to learn the three C’s of a Successful Sales Enablement Strategy: Content, Coaching and the Customer Experience.
Everyone knows that timing is everything. But we don’t know much about timing itself. Our lives are a never-ending stream of “when” decisions: when to start a business, schedule a class, get serious about a person. Yet we make those decisions based on intuition and guesswork. Timing, it’s often assumed, is an art. In When: The Scientific Secrets of Perfect Timing, Pink shows that timing is really a science. Drawing on a rich trove of research from psychology, biology, and economics, Pink reveals how best to live, work, and succeed. Pink distills cutting-edge research and data on timing and synthesizes them into a fascinating, narrative packed session with irresistible stories and practical takeaways that give listeners compelling insights into how we can live richer, more engaged lives.
Join us at the Exhibit Showcase to kick-off our Networking Night-Out – continue to connect with attendees and exhibitors while enjoying drinks and hors d’ouevres prior to the special event at the ARIA poolside.
Expect the Unexpected during an evening of networking, fun and delicious fare at Yucca Pool at Aria Resort & Casino. Take in the luxury pool-side experience with your peers, claim a cabana to relax in style, or simply enjoy the fresh air. With something for everyone (and a few surprises along the way), this can’t-miss event won’t disappoint. *Open to all attendees with full conference passes. Attendees must wear their Gartner event badge and have a photo ID to access the special event.
Get ready to make new industry connections with your fellow attendees! Tables will be organized by industry sector so you can join informal discussions, compare notes and benchmark your progress. Select a table and join the conversation.
Are we measuring the wrong things? Focusing on real time over real value when it comes to building dashboards and communicating the impact of marketing and sales? This interactive peer discussion builds on Gartner CMO survey data and best practices to help you get your commercial measurement on track. Get advice and perspective from other marketing and sales leaders on how to guide your analytics team in dashboard creation, equip them with the right tools, and challenge them to prioritize metrics that matter to the business and drive action.
Customer analytics — to support measurement, personalization, retention, and loyalty — is a top priority for every marketer. Yet many struggle to extract value from their first-party data because it's scattered across systems, channels and devices. To solve this data dilemma, marketers look to an emerging technology: customer data platforms. In this session you'll learn: • Why you should pursue a unified customer record • What technologies can help achieve this goal • How to get started.
To move from seller enablement to buyer enablement, sellers need tools that allow them to help customers complete critical buying jobs. Join this session to learn the latest sales enablement technologies -- sales enablement platforms, sales training tools, and sales content tools -- and how these tools are being used in top organizations today.
Buyer Enablement and Commercial Insight both have a significant impact on deal quality, but unlike enablement, the timing of insight delivery matters. This session is recommended for attendees who are adopting a Challenger commercial strategy. Learn when in the buying journey Commercial Insight is most productive and how to build content that both supports purchase ease and leads uniquely back to you through new research findings and concludes with a Q&A segment with Brent Adamson and Martha Mathers.
With all of the attention and focus around ABM, a wide range of vendors have created solutions to help B2B companies plan, orchestrate channels, engage accounts and track success. The market is highly fragmented, confusing and fast-moving. This session will highlight the different categories of solutions, discuss the platform vs. best-of-breed approach and preview expected advancements and changes.
Few marketing organizations have adequately updated their structure, capabilities and operations to keep up with customers who use digital information channels at every stage of the purchase. Join us to learn how the most digitally proficient marketers are evolving their functions, how they focus their investments, and which channels they prioritize.
In today's consensus-driven sales environment, the choice of which customer stakeholders sellers choose to engage is among the most critical decision they make. Most sellers choose either the senior decision maker or an advocate - often bad choices. Learn how high-performing sellers identify and engage the right choices - mobilizers - stakeholders who are best positioned to drive change within the customer organization.
Many executives are turning to design thinking as a promising method for developing disruptive strategies for customer experience innovation. Join this session to learn best practices for applying this method to the creation of commercial strategies that create competitive advantage. Key areas covered include • How to unlock critical insights • How to apply design thinking without hiring designers •How to use design thinking to improve differentiation, enablement and sales strategies.
Sales and marketing leaders face unprecedented changes in customer expectations, technology and the talent needed to drive results. We'll arm you with key takeaways from the whole conference and set you up to drive action in your organization.