Cataclysmic changes are occurring in the retail industry from disruptive forces such as COVID-19, climate change challenges, rising inflation, fuel shortages, supply chain disruption, innovative new entrants and global instability.
However, the most significant pressure is coming from customers in “always on” shopping mode, expecting immersive, hyperconvenient unified shopping experiences that seamlessly cross the physical and digital worlds.
We explore implementing unified retail commerce strategies with a focus on hyperconnectivity, hypercuration and hypercomposability, enabling customers to “self-service” their own hyperexperiences in the physical and metaverse realms.
The Gartner IT Symposium/Xpo™ 2023 conference is the premier conference for CIOs and IT executives tasked with leading a digital-first organization. Whether you’re looking to validate your strategy, enhance your professional network or simply reconnect with peers face-to-face, the conference journey is curated to provide guidance in the areas most meaningful to your organization.