Experience an objective, strategic digital retail perspective

Cataclysmic changes are occurring in the retail industry from disruptive forces such as COVID-19, climate change challenges, rising inflation, fuel shortages, supply chain disruption, innovative new entrants and global instability.

However, the most significant pressure is coming from customers in “always on” shopping mode, expecting immersive, hyperconvenient unified shopping experiences that seamlessly cross the physical and digital worlds.

Program overview

We explore implementing unified retail commerce strategies with a focus on hyperconnectivity, hypercuration and hypercomposability, enabling customers to “self-service” their own hyperexperiences in the physical and metaverse realms.

The Gartner IT Symposium/Xpo™ 2023 conference is the premier conference for CIOs and IT executives tasked with leading a digital-first organization. Whether you’re looking to validate your strategy, enhance your professional network or simply reconnect with peers face-to-face, the conference journey is curated to provide guidance in the areas most meaningful to your organization.


Watch our 2022 session replay on the future of shopping.

Industry Networking

Join industry interactive sessions

Interactive sessions allow you to engage with a small group of your industry peers - facilitated by Gartner - on specific topics and issues*

Networking activities

From breakfasts and lunches to breaks and evening receptions, Gartner provides plenty of opportunities to organically meet peers and make connections. 

Find your industry peers

Download the Conference Navigator mobile app and opt-in to Attendee Networking. Search for peers by role, org size, industry sector and region. 


*Pre-registration is required. These sessions are available to end users only; space is limited.


  • Two one-on-one meetings with a Gartner expert to directly address your key initiatives and challenges, tailored to the expert answers you need
  • Manufacturing roundtable sessions to connect with peers from leading organizations to discuss relevant topics, inspired by the latest research and hosted by a Gartner expert
  • Peer networking events designed to provide natural conversations away from a screen
  • Access to our IT Xpo including the leading technology solution providers innovating essential business capabilities

2023 agenda coming soon

View our 2023 agenda topics, that provide the research, guidance, and tools to enable attendees to successfully lead their healthcare organization’s digital transformation initiatives for maximum impact.

We are designing the 2023 manufacturing industry program. Check back for updates.

Take the opportunity to meet with a Gartner expert specializing in manufacturing while attending Gartner IT Symposium/Xpo. Each conference ticket includes two one-to-one meetings with a Gartner expert to explore any topic of your choosing.