Frequently asked questions

How do I register for the conference?

You can register online or call +1 866 405 2511.

 

What methods can I use to pay?

You may pay with a Gartner IT Symposium/Xpo ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

 

What is the cost to attend?

Standard registration: $6,200

Public-sector registration: $4,600

Gartner clients may contact their account managers for special pricing options or may use a Gartner IT Symposium/Xpo ticket as a form of payment. 

 

Is there a bulk discount for large groups?
 
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening event, breakfasts and lunches. Click here for details.

 

What are the conference hours?

Gartner IT Symposium/Xpo 2019 will officially begin on Sunday, October 20, at 7:45 a.m., and end at 3:00 p.m. on Thursday, October 24.  

 

When can I pick up my badge at the registration counter?

Registration will be open the following dates and times:

Sunday, October 20, 2019: 12:00 p.m. – 6:00 p.m.

Monday, October 21, 2019: 6:45 a.m. – 5:00 p.m.

Tuesday, October 22, 2019: 6:45 a.m. – 5:00 p.m.

Wednesday, October 23, 2019: 6:45 a.m. – 5:00 p.m.

Thursday, October 24, 2019: 6:45 a.m. – 12:00 p.m.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to the representative directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to the representatvie directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one meetings with a Gartner expert. Preregistration for one-on-ones and small sessions are available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • August 26, 2019:  Executive Programs Primary Members and accepted members of the CIO Experience and Majestic Program 
  • September 9, 2019: Executive Programs Leadership Team Members, Enterprise IT Leader clients and accepted members of the Enterprise Elite Program
  • September 23, 2019: All registered attendees 

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in two private 30-minute one-on-one meetings. Due to the high demand for particular experts, sign up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops, and meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • August 26, 2019:  Executive Programs Primary Members and accepted members of the CIO Experience and Majestic Program 
  • September 9, 2019: Executive Programs Leadership Team Members, Enterprise IT Leader clients and accepted members of the Enterprise Elite Program
  • September 23, 2019: All registered attendees 

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing analysts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I regsister for the conference?

Please visit Gartner IT Symposium/Xpo registration or contact the Gartner Conferences team at 1 866 405 2511. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.

 

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the Log In page.

 

How do I make a hotel reservation?

At this time, the Gartner hotel reservation site is closed. To inquire about hotel availability, or to change or cancel an existing reservation, please contact the Gartner IT Symposium/Xpo hotels directly starting at 9:00 a.m. EDT on Wednesday, September 18, 2019 and reference “Gartner IT Symposium/Xpo.” 

 

Will a minimum night stay required?

Reservations made at the Walt Disney World Swan and Dolphin Resort require a 4 night minimum stay.  All other Gartner IT Symposium/Xpo hotels require a 3 night minimum stay.

 

Are rooms available at a government rate for public-sector attendees?

Gartner is able to offer a limited number of rooms at the GSA per diem rate in effect during the conference dates. Government rate rooms are subject to availability and offered on a first-come, first-served basis for qualified United States government officials and military travelers. If the public-sector rate is no longer available you will be offered a room at the commercial rate. If you choose to book at the commercial rate, the price cannot be adjusted regardless of your public-sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.

All reservations made at the government rate are subject to review, and a valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate.

Government room rates are quoted at the current GSA per diem rate and are subject to change if GSA rates are adjusted by the government. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined in the Hotel Cancellation Policy.

Public-sector rooms at the Swan, Dolphin, Yacht & Beach and Boardwalk hotels are available exclusively to Executive Programs Primary Members, Team Leaders and Bring Your Boss participants.

Additional rooms at the GSA per diem rate are being offered at the "Shades of Green on Walt Disney World Resort". These rooms are available to Military members only. A valid Military ID, current Department of Defense ID or a Leave and Earning Statement will be required at check-in.

Registered Attendees - click here to book Shades of Green.

To book by phone, call the hotel directly at 888-593-2242 and reference the group block code "Gartner2019".        

 

Do I qualify for the government rate?

Government rate qualifications are subject to each hotel's individual policies. With the exception of the Marriott Villages hotels, all of the Gartner IT Symposium/Xpo 2019 hotels require attendees requesting the government rate to meet one of the following criteria: United States Military; Employee within federal, state or local United States government; Employed in higher education and K-12 organizations funded by the United States government (public school systems).

The above does not include contractors working with or for thhe public sector, private education organizations or non-profit organizations (.orgs).

Please note the Marriott Villages (Courtyard, SpringHill and Fairfield Inn) will honor the government rate to members of the public sector from both inside and outside the United States. All reservations made at hte government rate are subject to review and will require you to present official identification of public sector status at the time of check in.

 

How do I get to the conference if I am at an off-site property?

We offer complimentary shuttle transportation to and from the Gartner IT Symposium/Xpo hotels. Shuttles run every 10 to 20 minutes throughout the conference hours.

On the evening of the special event, shuttles will return to the hotels on each of the bus routes as well as the ESPN Wide World of Sports Touchdown parking lot.

 

How do I change or cancel my hotel reservation?

Should you need to change or cancel your hotel reservation prior to 5 p.m. ET on Thursday, September 12, 2019, you can do so by logging into your registration profile or by emailing Gartner Conferences Team. If you need to change or cancel your hotel reservation after this date, you will need to contact the hotel directly.

 

What is the hotel cancellation policy?

From the time of booking, you have three business days to cancel your reservation without incurring a cancellation fee. Cancellations made outside of this window and prior to 5 p.m. ET on Thursday, September 12, 2019, will be charged a non-refundable cancellation fee equal to a one-night stay. After 5 p.m. ET on Thursday, September 12, 2019, the hotel will charge a nonrefundable deposit of the full minimum night stay. The rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your nonrefundable deposit or cancellation fee, including applicable taxes and fees. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.

Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

If you cancel your conference registration, you will need to cancel your hotel reservation separately. 

 

What if I am driving in for the conference or if I want to stay at a hotel that is not listed as an official Gartner IT Symposium/Xpo hotel?

You are welcome to park at the ESPN Wide World of Sports Touchdown parking lot where we offer complimentary shuttle service to and from the Walt Disney World Dolphin Resort. Shuttles will run every 10-20 minutes throughout the conference hours, including on the evening of the Special Event. Please note, onsite parking is not available.

 

I recieved a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Global Conferences will always provide notice to attendees and exhibitors when using a third party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam as Garnter is not in any way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you recieve an email from a third party provider claiming to be contacting you on behalf of Gartner Global Conferences, please contact Gartner Global Conferences at +1 866 405 2511 to verify the third party provider prior to responding.

 

Who do I contact if I have additional questions?

For additional assistance, please reference our Hotel Booking Guide or contact Gartner Conferences Team at +1 866 405 2511 (click here for a list of our global numbers).

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there any executive leadership tracks/sessions available at the conference?

Yes, there is an exclusive CIO Experience available at the conference. Attendance requires application. Attendees can apply to the Gartner CIO Experience as part of the registration process. All qualified registrants will be considered and will be granted confirmation based upon qualifications defined below and space availability. 

Applicants must meet the following qualification criteria to attend:

  • Enterprise-wide CIO* or,
  • Business unit or regional CIO* responsible for:
    • Private Sector: $250+ million in revenue
    • Public Sector: 1,000 employees or $250+ million IT budget

*Qualifying CIOs from a technology vendor or consultancy must be involved exclusively in their organization’s internal IT/IS operation.

 

Already Registered? Log back into your registration profile and complete the qualifying questions. 

Please note: Eligibility decisions are determined at the sole discretion of the Gartner conference team. You will be notified of acceptance status by email. All information you provide is strictly for Gartner internal use and will not be divulged to any third-party organization

 

What is included in the CIO Experience?

Visit the CIO Experience page on our website for details.

Continuing Professional Education (CPE) Credits available at Gartner IT Symposium/Xpo™

ISACA

For 2019 Gartner IT Symposium/Xpo attendees, any sessions you participate in that advance your knowledge within that discipline may earn you 10.50 Continuing Professional Education credits from ISACA, a nonprofit, independent association that advocates for professionals involved in information security, assurance, risk management and governance.

How to Receive Credit:

Gartner will provide Verification of Attendance to an attendee interested in ISACA CPE. The Verification of Attendance form is available at the Gartner Information Booth or on the event website. All Attendees will be required to complete this form and are responsible for sending it directly sending to ISACA. To submit their course work, please contact: certification@isaca.org.

 

ISC2, CISSP, CAP, SSCP, CSSLP

Gartner is an Official (ISC)2® CPE Submitter, and based on the content at Gartner IT Symposium/Xpo, can submit:

10.50 group “A” credits toward CISSP® recertification requirement

10.50 group “A” credits toward CAP recertification requirement

10.50 group “A” credits toward SSCP recertification requirement

10.50 group “A” credits toward CSSLP recertification requirement

How to receive credits: Attendees will be required to complete the CISSP, CAP, SSCP or CSSLP Certificate Holder form. They will be required to provide their name, certification number or (ISC)2® number and their email address. These Certificate Holder forms are available at the Information Booth on-site at the conference.