How do I make a hotel reservation?
At this time, the Gartner hotel reservation site is closed. To inquire about hotel availability, or to change or cancel an existing reservation, please contact the Gartner IT Symposium/Xpo hotels directly after Monday, September 25, 2023.
For a complete list of our partner hotels please click here. For additional information, please visit the Travel page on Conference Navigator.
What is the hotel cancellation policy?
All reservations are subject to a non-refundable deposit equal to 1 night’s stay before September 15, 2023. This can only be waived if the reservation is canceled within 3 business days of the time of booking and prior to September 15 ,2023. After September 15 ,2023, cancellations must be made directly with the hotel, and you will be charged a non-refundable deposit equal to the full minimum night stay. Please note, the rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your non-refundable deposit or cancellation fee, including applicable taxes and fees. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.
Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.
If you cancel your conference registration, you will need to cancel your hotel reservation separately.
Please email GlobalConferences@gartner.com if you are no longer planning to attend the conference, so we can cancel your registration.
I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?
It is possible that you may receive phone calls, emails or see websites from unaffiliated organizations and individuals who claim to be acting on behalf of Gartner and offer assistance booking a hotel room for the conference. Please note that Gartner has not authorized them, or anyone else, to contact you on our behalf. Gartner does not recommend that you do business with them or provide them with your contact or payment information or other personal details. If you choose to do so, you solely assume the risk. A list of known unaffiliated organizations, web sites and individuals may be found here: Fraudulent Hotel Providers. If you have questions or would like to report a scam attempt, please email ReportPhishing@gartner.com.
Are rooms available at a government rate for Public Sector attendees?
A limited number of Government rates are available for US Officials on a first-come, first-serve basis. Attendees booked at the government rate will be notified of any change and will not be charged a deposit until check-in. They will be subject to the same cancellation policies as outlined. A valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate.
If the public-sector rate is no longer available and you chose to book a room at the commercial rate, please note that the price will not be adjusted, regardless of your public-sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.
Do I qualify for the GSA rate?
Government rate qualifications are subject to each hotel’s individual policies. With the exception of the Marriott Villages hotels, all of the Gartner IT Symposium/Xpo 2023 hotels require attendees requesting the government rate to meet one of the following criteria:
● United States Military
● Employee within federal, state or local United States government
● Employed in higher education and K-12 organizations funded by the United States government (public school systems)
The above does not include contractors working with or for the public sector, private education organizations or non-profit organizations (.orgs).
Please note, the Marriott Villages (Courtyard, SpringHill and Fairfield Inn) will honor the government rate to members of the public sector from both inside and outside the United States. All reservations made at the government rate are subject to review and will require you to present official identification of public sector status at the time of check in.
Can I pay for my Public Sector hotel reservation upon arrival?
Attendees who have booked a GSA rated room will not be charged until check in.
Are there special Gartner discounts at Walt Disney World?
As an attendee of Gartner IT Symposium/XPO you and your family have access to specially priced Walt Disney World Tickets, valid from October 5-19, 2023. These specially priced tickets are not available for purchase at the theme park Ticket Windows and must be purchased in advance. For any questions, please contact the Disney Ticket Reservations Center at 1-407-566-5600. Discounted Park tickets are available for purchase until 5:00 p.m. EDT on October 4, 2023.
How do I get to the event if I am at one of the offsite properties?
We offer transportation from the official Gartner IT Symposium/Xpo 2023 hotels. Shuttles will run every 10-20 minutes throughout the event hours. On the evening of the Special Event the shuttles will return to the hotels on each of the bus routes.
What if I am driving in for the conference or if I want to stay at a hotel that is not listed as an official Gartner IT Symposium/Xpo hotel?
We do offer a shuttle from the ESPN Wide World of Sports Touchdown parking lot. You may drive your car and park here, and we will provide shuttle service to the Dolphin Hotel. Shuttles will run every 10-20 minutes throughout the event hours. On the evening of the Special Event the shuttles will return back to this lot as well. Please note there is no parking at the onsite hotels for the symposium.
Who do I contact if I have additional questions?
For additional assistance, please contact the Gartner Global Conferences team at 1-866-405-2511. You can also access a list of our global numbers here.