Frequently asked questions

How do I register for the conference?

You can register online or call 1 866 605 1036.

 

What methods can I use to pay?

You may pay with a Gartner IT Symposium/Xpo™ ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

 

What is the cost to attend?
 
Standard registration: $6,200

Public-sector registration: $4,600

Gartner clients may contact their account managers for special pricing options or may use a Gartner IT Symposium/Xpo ticket as a form of payment. 

 

Is there a bulk discount for large groups?
 
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening conference, breakfasts and lunches. Click here for details.

 

What are the conference hours?

Gartner IT Symposium/Xpo 2020 officially begins on Sunday, October 18, at 7:45 a.m., and ends at 3:00 p.m. on Thursday, October 22.  

 

When can I pick up my badge at the registration counter?

Registration will be open the following dates and times:

Sunday, October 18, 2020: 6:45 a.m. – 6:00 p.m.

Monday, October 19, 2020: 6:45 a.m. – 5:00 p.m.

Tuesday, October 20, 2020: 6:45 a.m. – 5:00 p.m.

Wednesday, October 21, 2020: 6:45 a.m. – 5:00 p.m.

Thursday, October 22, 2020: 6:45 a.m. – 12:00 p.m.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one meetings with a Gartner expert. Preregistration for one-on-ones and small-group sessions are available through Gartner Conference Navigator, our online agenda-building tool.

 

Am I guaranteed the expert of my choice in my one-on-one meetings?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in the private 30-minute one-on-one meetings. Because of the high demand for particular experts, sign-up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool.

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-one meetings?

Gartner one-on-one meetings are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner IT Symposium/Xpo registration or contact the Gartner Conferences team at 1 866 405 2511. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.

 

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

 

Where is Gartner offering special hotel room rates?

Gartner IT Symposium/Xpo will take place at the Walt Disney World Swan and Dolphin Resort, Disney’s Yacht and Beach Club Resorts and Disney’s BoardWalk Inn. A full day of industry-specific insights will kick off on the morning of Sunday, October 18, 2020, with additional industry content throughout the week.

Hotel reservations are currently open to all registered attendees. The deadline to reserve a hotel room through the Gartner hotel reservation site and receive the discounted Gartner rates is 5 p.m. EDT on Monday, September 14, 2020. Discounted rates cannot be guaranteed after this date.

 

Booking your reservation

Please note that you must be registered for the conference to make a hotel reservation. To make your hotel reservation, log into your Gartner IT Symposium/Xpo registration profile in your gartner.com account and select Book Hotel. Reservations must be made with Gartner and cannot be booked directly with the affiliated hotels.

Executive Programs Primary Members, Team Leaders and Bring Your Boss participants have exclusive access to The Walt Disney World Swan and Dolphin Resort, Disney’s Yacht and Beach Club Resorts and Disney’s BoardWalk Inn. Access to Executive Programs hotel rooms is subject to your membership status at the time of the conference.

Register and Book Now

Please reference our FAQs and Gartner hotel booking guide for more information on how to book a room, manage an existing reservation, cancellation terms and conditions, hotel offerings and much more.

To view a list of the Gartner IT Symposium/Xpo 2020 hotels click here.

 

How do I make a hotel reservation?

To make your hotel reservation, log into your Gartner IT Symposium/Xpo registration profile in your gartner.com account and select Book Hotel. Reservations must be made with Gartner and cannot be booked directly with the affiliated hotels.

Executive Programs Primary Members, Team Leaders and Bring Your Boss participants have exclusive access to The Walt Disney World Swan and Dolphin Resort, Disney’s Yacht and Beach Club Resorts and Disney’s BoardWalk Inn. Access to Executive Programs hotel rooms is subject to your membership status at the time of the conference.

Register and Book Now

 

Is a minimum night stay required?

Reservations made at the Walt Disney World Swan and Dolphin Resort require a four-night minimum stay.  All other Gartner IT Symposium/Xpo hotels require a three-night minimum stay.

 

Are rooms available at a government rate for public-sector attendees?

Gartner is able to offer a limited number of rooms at the GSA per diem rate in effect during the conference dates. Government rate rooms are subject to availability and offered on a first-come, first-served basis for qualified U.S. government officials and military travelers. If the public-sector rate is no longer available, you will be offered a room at the commercial rate. If you choose to book at the commercial rate, the price cannot be adjusted regardless of your public-sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.

All reservations made at the government rate are subject to review, and a valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate.

Government room rates are quoted at the current GSA per diem rate and are subject to change if GSA rates are adjusted by the government. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined in the Hotel Cancellation Policy.

Public-sector rooms at the Swan, Dolphin, Yacht, Beach and BoardWalk hotels are available exclusively to Executive Programs Primary Members, Team Leaders and Bring Your Boss participants.

Additional rooms at the GSA per diem rate are being offered at the Shades of Green on Walt Disney World Resort. These rooms are available to military members only. A valid military ID, current Department of Defense ID or a Leave and Earning Statement will be required at check-in.

 

Do I qualify for the government rate?

Government rate qualifications are subject to each hotel’s individual policies. With the exception of the Marriott Villages hotels, all of the Gartner IT Symposium/Xpo 2020 hotels require attendees requesting the government rate to meet one of the following criteria: U.S. military; employee within federal, state or local U.S. government; employed in higher education and K-12 organizations funded by the U.S. government (public school systems).

The above does not include contractors working with or for the public sector, private education organizations or non-profit organizations (.orgs).

Please note the Marriott Villages (Courtyard, SpringHill and Fairfield Inn) will honor the government rate to members of the public sector from both inside and outside the U.S. All reservations made at the government rate are subject to review and will require you to present official identification of public-sector status at the time of check in.

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at 1 866 405 2511 to verify the third-party provider prior to responding. 

 

How do I get to the conference if I am at an off-site property?

Complimentary shuttle service will be provided to and from the affiliated off-site hotels.  

 

How do I change or cancel my hotel reservation?

Should you need to change or cancel your hotel reservation prior to 5 p.m. on Thursday, September 10, 2020, you can do so by logging into your registration profile or by emailing Gartner Conferences Team. If you need to change or cancel your hotel reservation after this date, you will need to contact the hotel directly.

 

What is the Hotel Cancellation Policy?

Reservation cancellations made prior to 5 p.m. on Thursday, September 10, 2020, will not incur cancellation fees. After 5 p.m. on Thursday, September 10, 2020, the hotel will charge a nonrefundable deposit of the two-night minimum stay, including applicable taxes and resort fees, to the credit card provided at the time of booking. The rate provided at the time of booking and listed in your confirmation email will be the rate charged by the hotel for your nonrefundable deposit. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.

Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

Please note: If you cancel your conference registration you will need to cancel your hotel reservation separately. 

 

What if I am driving in for the conference or if I want to stay at a hotel that is not listed as an official Gartner IT Symposium/Xpo hotel?

You are welcome to park at the ESPN Wide World of Sports Touchdown parking lot where we offer complimentary shuttle service to and from the Walt Disney World Dolphin Resort. Shuttles will run every 10 to 20 minutes throughout the conference hours, including on the evening of the Special Event. Please note, on-site parking is not available.

 

Who do I contact if I have additional questions?

If you need assistance making your reservations or have questions please contact the Gartner Conferences Team at 1 866 946 3959 (click here for a list of our global numbers).

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there any executive leadership tracks/sessions available at the conference?

Yes, there is an exclusive CIO Experience available at the conference. Attendance requires application. Attendees can apply to the Gartner CIO Experience as part of the registration process. All qualified registrants will be considered and will be granted confirmation on the basis of the qualifications defined below and space availability. 

Applicants must meet the following qualification criteria to attend:

  • Enterprisewide CIO* or,
  • Business unit or regional CIO* responsible for:
    – Private sector: $250+ million in revenue
    – Public sector: 1,000 employees or $250+ million IT budget

*Qualifying CIOs from a technology vendor or consultancy must be involved exclusively in their organization’s internal IT/IS operation.

Already registered? Log back into your registration profile and complete the qualifying questions. 

Please note: Eligibility decisions are determined at the sole discretion of the Gartner Conferences team. You will be notified of acceptance status by email. All information you provide is strictly for Gartner internal use and will not be divulged to any third-party organization.

 

What is included in the CIO Experience?

Visit the CIO Experience page on our website for details.