Gartner IT Symposium/Xpo 2019 will take place at the Walt Disney World Swan & Dolphin Resort, Disney's Yacht and Beach Club Resorts and Disney's Boardwalk Resort. A full day of industry-specific insights will kick off on the morning of Sunday, October 20, 2019 with additional industry content throughout the week. Please plan your travel arrangements accordingly.

Hotel Reservations

At this time, the Gartner hotel reservation site is closed. To inquire about hotel availability, or to change or cancel an existing reservation, please contact the Gartner IT Symposium/Xpo hotels directly starting at 9:00 a.m. EDT on Wednesday, September 18, 2019 and reference “Gartner IT Symposium/Xpo.” 

Have questions?

Check out our hotel FAQs and hotel booking guide for more information on how to book a room, manage an existing reservation, cancellation terms and conditions, hotel offerings and much more. 

You can also review a complete list of the Gartner IT Symposium/Xpo™ hotels for additional details and special offers available at select properties. 

For additional information or help email the Gartner Conferences team or call us at +1 866 405 2511 . You can also access a list of our global numbers here.

Travel Information

Parking and local transportation

We offer complimentary shuttle transportation to and from the Gartner IT Symposium/Xpo™ hotels. Shuttles run every 10 to 20 minutes throughout the conference hours.

Please note, on-site parking is not available. If you elect to drive, you are welcome to park at the ESPN Wide World of Sports Touchdown parking lot where we offer complimentary shuttle service to and from the Walt Disney World Dolphin Resort.

On the evening of the Special Event, shuttles will return to the hotels on each of the bus routes as well as the ESPN Wide World of Sports Touchdown parking lot.


Airport transfers

Attendees are responsible for making their own ground transportation arrangements to and from the airport. If you are staying at one of the Gartner IT Symposium/Xpo hotels, we are pleased to offer a discounted rates on arrangements made with Mears Transpiration. For more information on discounted rates, please visit Mears Travel. 

Discounted Disney Park Tickets

As an attendee of Gartner IT Symposium/Xpo, you and your family have access to specially priced Walt Disney World Tickets, valid from October 13 – 31, 2019.

All of the tickets include the ability to pre-select up to three FastPasses. These specially priced tickets are not available for purchase at the theme park Ticket Windows and must be purchased in advance. For any questions, please contact the Disney Ticket Reservation Center at +1 407 566 5600.

Discounted Walt Disney World Tickets are available for purchase until 5 p.m. EDT on October 19, 2019, so book your tickets now!


Walt Disney World Swan & Dolphin Resort
1500 Epcot Resort Boulevard
Lake Buena Vista, Florida 32830

Fraudulent alert

Gartner has been made aware that service providers have contacted a number of individuals who are attending our conference, and either (a) offered to assist in securing hotel accommodations, or (b) stated that because the official conference venue has been overbooked, they will locate alternative hotel accommodations (for an additional fee), or (c) stated that they are able to sell copies of the attendee list. Please note that they do NOT represent Gartner, nor have we authorized them or anyone else to contact attendees on our behalf.

Conference attendees should not share any personal information, including credit card information, with these groups and should follow the booking instructions on the Venue page to make all hotel reservations.

Booking with unknown service providers exposes you to the risk of incurring fraudulent credit card charges as well as not actually having a valid reservation for the conference.

If you are contacted by a fraudulent service provider, please be sure to inform Gartner at

Fraudulent providers that have been identified include, but are not limited to:

  • Conference Connects
  • Exhibition Housing Management
  • E-hoteliers
  • Campaign Propellant
  • Leads Pioneer
  • Fine List Info
  • Trade Show Planners
  • MSP Channels
  • Reach Executives
  • Good Sign Tech
  • Technologi Search
  • Tech Online Biz
  • NTA