Technology Trends

Quotes:

"Although 37 percent of American workers telework on a regular basis, these workers are receiving limited IT support from their companies, according to Dataquest Inc., a unit of Gartner, Inc. The result is inadequate and haphazard service that leaves individual telecommuters adapting in ways that increase computing costs without any guarantee of minimizing downtime."

"These findings were presented in the Gartner Dataquest Focus Report 'Teleworkers Settle for Less in Service and Support.' This report includes results from two (phone and e-mail) surveys conducted in May 2002. One survey included 316 managers of IT product support services. These respondents were responsible for the maintenance and support services their organization received from outside the company. The second survey interviewed 200 teleworkers to examine the experiences and attitudes of teleworkers."

"'The key to the problem appears to be that IT managers do not fully grasp the basics of telework,' said Ron Silliman, senior analyst for Gartner Dataquest's IT services group. 'For example, IT managers estimate that 45 percent of all teleworkers are 'mobile,' while our survey found that 68 percent of all teleworkers actually connect in from their homes. In reality, full-time teleworkers are actually less apt to travel than their part-time counterparts. As a result, poor decisions regarding remote support appear to be the norm rather than the exception.'"

Source : Gartner Dataquest Says Teleworkers Are Not Receiving Proper IT Services and Support From Their Companies, August 5, 2002

"According to a recent survey conducted by Gartner, 90 percent of companies believe they suffer from information overload and that their competitiveness is negatively impacted as a result."

"Over the last few years, Internet, Intranet and similar developments have brought an unmanageable amount of information to the average employee. Gartner estimates that companies will invest more than $30 billion on Information Management systems, including collaboration, business intelligence and document management, in 2002."

"According to Alexander Linden, Research Director at Gartner, 'It is obvious that companies who fail to address information overload will be penalised by lower productivity and the risk of making poor business decisions, however, just implementing technology will not do the problem justice. Companies will gain more value from their investment, if they motivate and facilitate the use of available KM resources as well as hiring the appropriate competence for linking knowledge resources, for example librarians.'"

Source: "Gartner Says 90 Percent of Businesses Suffer from Information Overload," May 3, 2002