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Monday, 21 June, 2021 / 11:35 AM - 12:20 PM JST

(Sunday, 20 June, 2021 / 10:35 PM - 11:20 PM EDT)

Contract Negotiation Clinic: SAP

Tsuyoshi Ebina, VP Analyst, Gartner

SAP continues to facilitate its transition to the S/4HANA, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and maximize deal value.

Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST

(Sunday, 20 June, 2021 / 10:45 PM - 11:15 PM EDT)

Enhance the Roles for Data to Realize the Resilient Business

Hideaki Horiuchi, Managing Vice President, Gartner

In order to realize a resilient business, it is necessary to have a mechanism to quickly detect market conditions and take appropriate actions. Data is indispensable as a factor, but many organizations are struggling to promote data utilization. In this session, we will explain the "roles" that Gartner considers essential in promoting data utilization, and how to identify the points to be strengthened in-house.

Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST

(Sunday, 20 June, 2021 / 10:45 PM - 11:15 PM EDT)

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today’s leaders. In this session, learn the essentials of composable enterprise architecture. Discover how you are already on the path to the composable future of applications, and learn how to make that path more consistent, efficient and safe.

Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Ask the Expert: Enhance the Roles for Data to Realize the Resilient Business

Hideaki Horiuchi, Managing Vice President, Gartner

In this session, Gartner analyst will answer the questions about the roles Gartner believes to be essential for employees promoting data utilization and how to identify areas to be enhanced.

Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Achieving the Drastic Cost Optimization of Application Managements

Tsuyoshi Ebina, VP Analyst, Gartner

Enterprises in Japan continue to spend much on operations and maintenance. The running cost of business applications represented by ERP are expected to increase further. In this session, a Gartner expert will discuss about the cost structures of application management works, tips for negotiations with vendors and the latest cost optimization measures using AI, which all IT leaders should know now.

Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

How to Manage Vendors to be Successful in the Agile Project

Ryuichi Tsuchiya, Sr Director Analyst, Gartner

The number of companies which adopt Agile Development are increasing. However the way of approach to corroborate with vendors is far different. Therefore, it's necessary to understand the essentials of Agile vendor management. This session provides the focus points with case studies, that companies should take care during the vendor selection and execution phase of the Agile project.

Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Successful Cloud ERP Project

Koji Motoyoshi, VP Analyst, Gartner

Interest in SaaS based cloud ERP for large enterprises continues to grow due to legacy applications reaching the end of life. In this session, a Gartner expert will discuss the critical considerations for developing the "Future of ERP" lessons learned from case studies and the best practices for a successful Cloud ERP project.

Monday, 21 June, 2021 / 03:45 PM - 04:30 PM JST

(02:45 AM - 03:30 AM EDT)

Join a Hot Discussion With DX Leader at Tokio Marine Group: What Is Expected of Application Leaders Tasked With Digital Transformation

Harutoshi Katayama, Sr Director Analyst, Gartner

Gota Murano, General Manager IT Planning Dept. / Executive Officer Divisional Director, Digital Innovation Division, Tokio Marine & Nichido Fire Insurance Co.,Ltd. / Tokio Marine & Nichido Systems Co.,Ltd.

What should application leaders in charge of corporatewide digital transformation (DX) do? And what challenges should they overcome? In this roundtable, the head of the Tokio Marine Group’s DX efforts, which can impact the future of the insurance industry, and participants will have an earnest discussion on actions those leaders must take.

Tuesday, 22 June, 2021 / 11:35 AM - 12:20 PM JST

(Monday, 21 June, 2021 / 10:35 PM - 11:20 PM EDT)

Workshop: Smarter IT Investment: Putting Money Toward Transformation and Growth

Toru Asada, VP, Team Manager, Gartner

It is becoming more important to make smart IT investments. That means reviewing existing IT spending and shifting money toward efforts on transformation and growth, to utilize IT for business performance. In this workshop, participants will use Gartner's IT cost optimization checking tools to visualize the current status of their own companies, and find insights into steps to take next.

Tuesday, 22 June, 2021 / 11:35 AM - 12:20 PM JST

(Monday, 21 June, 2021 / 10:35 PM - 11:20 PM EDT)

Contract Negotiation Clinic: Microsoft

Ryuichi Tsuchiya, Sr Director Analyst, Gartner

The complexity of Microsoft's licensing scheme and the number of contractual options often make it difficult for IT leaders to negotiate contracts and renewals. This interactive clinic describes strategies for IT leaders to successfully negotiate such contracts, which encourage both risk reduction and value maximization.

Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST

(Monday, 21 June, 2021 / 10:45 PM - 11:15 PM EDT)

The Next Evolution of Enterprise Applications

Patrick Connaughton, Sr Director Analyst, Gartner

This session will explore how enterprise applications like ERP, finance and procurement will evolve over the next three to five years, and how each trend will impact the way companies select, negotiate, implement and maintain these solutions.

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Ask the Expert: How to Overcome the SAP's "2027 Problem"

Koji Motoyoshi, VP Analyst, Gartner

Mainstream maintenance for SAP ERP will end in six years. Migration to the latest version, SAP S/4HANA, brings costs and risks, and as a result, many organizations are still taking a wait-and-see approach. In this session, Gartner analysts will answer the questions by attendees regarding this "2027 Problem".

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Case Study: Challenges to Agile Transformation of Legacy Manufacturers

Kei Nakahara, Manager, New Business QA Division, Quality Management Headquarters Corporate Quality Assurance Center, Konica Minolta, Inc.

Konica Minolta, like other legacy manufacturers, sees digital transformation as a top priority. We must transform our systems and culture, which are optimized for making things, to succeed in the digital era. In this session, we will introduce initiatives launched within our company, centered on agile development and training of human resources, and compare them with methods and techniques used elsewhere.

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

How to Develop an Agile Human: 2021

Harutoshi Katayama, Sr Director Analyst, Gartner

While many Japanese companies, especially large size companies, are starting to adopt agile method of application development, they have encountered problems like difficulty in developing a human who can work using agile method. This presentation will show some approaches to do it.

Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST

(02:50 AM - 03:20 AM EDT)

Application and Software Engineering Leaders Must Disrupt Their Organizations to Build Enter the Future of Applications

Matthew Hotle, Distinguished VP, Advisory, Gartner

The new composable business will require a radically different way of delivering software at the speed of business. Traditional application and software engineering functions will be displaced, emerging wherever they’re needed within the business. Hierarchical, command and control governance and management practices must give way to situational governance and servant leadership. We will discuss the drivers for this radical shift, and how we believe application and software engineering leaders must prepare.

Tuesday, 22 June, 2021 / 03:50 PM - 04:35 PM JST

(02:50 AM - 03:35 AM EDT)

Round table - Points for success of agile transformation learning from a case study of a long established manufacturing company

Harutoshi Katayama, Sr Director Analyst, Gartner

Kei Nakahara, Manager, New Business QA Division, Quality Management Headquarters Corporate Quality Assurance Center, Konica Minolta, Inc.

Discussing key points for promoting agile transformation with a leader of a long-established manufacturing company, who is promoting agile transformation.

Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST

(Sunday, 20 June, 2021 / 10:45 PM - 11:15 PM EDT)

How to Optimize Your Application Portfolio to Prepare the Way for the Composable Enterprise

Bill Swanton, Distinguished VP Analyst, Gartner

Your new applications for digital business and customer experiences will be composed from packaged business capabilities. But these new capabilities will need to work with your existing application portfolio, which can't be replaced quickly. This session will explore the techniques for short-term integration and long-term modernization of your portfolio.

Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Three Strategic Initiatives Indispensable Toward Composable Applications  

Kimihiko Iijima, Sr Director Analyst, Gartner

Covid-19 demands enterprises' immediate business transformation and forces them to realize criticality of adaptive and resilient applications. However, many enterprises struggle with identifying how to build such capable applications. In this session, we discuss three strategic approaches to achieve composable applications.

Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

8 Technology Innovations That Will Disrupt Your Application Strategies

Nick Jones, Distinguished VP Analyst, Gartner

Application strategy will be radically disrupted by emerging technologies and platforms. We explore the impact of new computing hardware and paradigms as silicon hits the wall of Moore’s law, 5G far edge services, innovative UX technologies, battery-free computation, universal location awareness, embedded AI, new platforms such as robots and consumer products, and sustainable computing.

Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

The Relevance Between DevOps and SRE That Application Developers Need to Know.

Yoshifumi Abe, Sr Director Analyst, Gartner

In recent years, the adoption of Site Reliability Engineering has been increasing in the I&O organizations that have adopted DevOps. In this session, Gartner will clarify the principles of SRE and the reasons why I&O engineers involved in DevOps adopt SRE, and outline the relationship between DevOps and SRE that application developers need to know.

Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Avoid Pitfalls by Effectively Using AI Techniques to Improve Application Functions

Tatsuya Ichishi, Director Analyst, Gartner

SaaS and packaged applications are beginning to give hints for thoughts and decisions, and assist in inputs and operations. If custom-developed applications do not aspire to similar enhancements, it will fail to improve the user experience and may also have a negative impact on the overall productivity. However, there are a few important considering points when implementing AI technology into application functions.

Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

IT Leader’s Guide to Containers and Kubernetes

Wataru Katsurashima, VP Analyst, Gartner

With the progress of agile development and application architecture, the requirements for application infrastructure are undergoing major changes. Container technologies and its orchestration technology, Kubernetes, play an important role there. In this session, we share points regarding containers and Kubernetes that IT leaders should understand, like market adoption and best practices.

Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST

(Monday, 21 June, 2021 / 10:45 PM - 11:15 PM EDT)

How to Deliver an Application Composition Platform (and Why)

Massimo Pezzini, Distinguished VP Analyst, Gartner

As organizations venture to the composable business, software engineering leaders are under pressure to spot the proper technology enablers. The emerging application composition platform provides a framework they can use to identify the required capabilities and assess providers' offerings suitability. This session will discuss what are business drivers to the ACP, what are ACP critical capabilities and how software engineering leaders can incrementally build one.

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Ask the Expert: IT Leader’s Guide to Containers and Kubernetes

Wataru Katsurashima, VP Analyst, Gartner

In this session, we provide advice to questions on market adoption, value, deployment options and best practices of containers and Kubernetes.

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Top Trends in PaaS and Platform Innovation, 2021

Yefim Natis, Distinguished VP Analyst, Gartner

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS — how will they support (or disrupt) your plans, your organization, and your market leadership role?

Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

How to Help Software Engineering Teams Modernize Their Application Development Skills

Jim Scheibmeir, Director Analyst, Gartner

Digital business endeavors require that teams embrace new skills while strengthening foundational ones. This talk focuses on supporting the modernization of application development skills and helps software engineering leaders to prioritize learning, mitigate the impedance factors, and create a learning climate and culture.

Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

Software Engineering Strategies for Packaged Business Applications

Massimo Pezzini, Distinguished VP Analyst, Gartner

The common sense is that there is no software engineering activity associated with packaged business application initiative. Nothing could be farther from the truth: these packaged applications must be extended to fill functional gaps, integrated with other systems and participate in composable business applications. This session will cover how application leaders responsible for SaaS and traditional business application delivery should strategically address these challenges.

Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST

(02:50 AM - 03:20 AM EDT)

RPA 2021: Reasons Why Citizen Developers Are Needed

Yoshifumi Abe, Sr Director Analyst, Gartner

Organizations with RPA initiatives are trying to broaden the scope of its implementation which is currently limited to some operations/LOBs.
This session describes the possibilities and challenges of leveraging citizen developers approach for expanding automations by RPA, and present some hints for considering whether citizen developers should be used.

Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST

(02:50 AM - 03:20 AM EDT)

Enhancing DevOps to XOps: Change Your Operation From Waterfall to Scrum

Tatsuya Ichishi, Director Analyst, Gartner

It has been a decade since the concept that developers and operators work together was created. In recent years, new terms such as MLOps and DataOps have been created, and Gartner refers to them collectively as XOps. This session will help you capture the essence of the XOps and understand the value of using it.

Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST

(Sunday, 20 June, 2021 / 10:45 PM - 11:15 PM EDT)

Total Experience Is Your Differentiator in the Digital Experience Economy

Jason Wong, Distinguished VP Analyst, Gartner

Total Experience (TX) is a strategy that creates superior shared experiences by interlinking multiexperience (MX), customer experience (CX), employee experience (EX) and user experience (UX). Organizations need a TX strategy because customer and employee experiences have become more mobile, virtual and distributed, mainly because of COVID-19. TX is more than improving the experience of one constituent — it improves experiences at the intersection of multiple constituents to achieve transformed business outcomes.

Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

Leading Customer Experience in a Composable World (HLC)

Kensuke Kawabe, Sr Director Analyst, Gartner

Composable business represents exciting opportunities for organizations to supercharge their CX efforts, especially in turbulent times. In this presentation we’ll discuss how the principles of composability can be applied to CX, and what organizations need to do to stay agile and flexible in their approach to customers.

Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set, and the architectural framework of a digital workplace framework will be the key.

Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

Ask the Expert: How Can You Detect Hidden Traps in CX Projects Beforehand?

Kensuke Kawabe, Sr Director Analyst, Gartner

In this ASK session, we will answer the questions from application leaders who have challenges in managing CX projects.

Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST

(02:45 AM - 03:15 AM EDT)

Future-Proof Your Tech Stack With a Composable DXP

Irina Guseva, Sr Director Analyst, Gartner

Application leaders can not meet market needs or business objectives with monolithic digital experience platforms and must update tech stacks, decompose monoliths and deliver task-oriented capabilities. To future-proof the stack, a composable DXP must be used to deliver composable user experiences.

Monday, 21 June, 2021 / 03:45 PM - 04:30 PM JST

(02:45 AM - 03:30 AM EDT)

Creating a Customer-Centric Organizational Culture

Morihiro Kushida, Executive Partner, Gartner

Toru Asada, VP, Team Manager, Gartner

Under the situation of coronavirus infection spread, the digitization of work and life has progressed rapidly. Moreover, “customer-first principle” and “thinking from the customer's point of view” are important behavior patterns that many companies have been advocating. The importance of customer experience (CX) is understood by all companies, including CEOs and other executives, but how can we create a customer-centered corporate culture that contributes to CX? There is also a demand for new customer experiences that utilize digital technology.
In this workshop, we will discuss about the customer-centered organizational culture by sharing the possible ways to influence and promote the customer-centered culture with everyone who participates with examples.

Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST

(Monday, 21 June, 2021 / 10:45 PM - 11:15 PM EDT)

Build Better Products Faster With Design Systems

Brent Stewart, Sr Director Analyst, Gartner

The majority of modern UX design relies on the reuse and assembly of well-established and proven interaction design patterns. However, many designers unnecessarily continue to craft experiences from scratch, leading to poor usability, visual and behavioral inconsistencies, and longer design cycles. How do application leaders leverage established design patterns to increase UX quality, consistency and speed? This session advocates for the use of design systems as a repository of reusable design assets, code components and standards to design and develop the best presentation layer possible in the least amount of time.

Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST

(12:05 AM - 12:35 AM EDT)

What You Need to Do to Make Your CX Initiative Successful

Kensuke Kawabe, Sr Director Analyst, Gartner

As more organizations are interested in CX, there are increasing number of application leaders who have responsibilities in implementing appropriate applications that contribute. However, it will not be successful without correctly understanding the business impacts brought by CX. In this session, we will discuss how such application leaders should take actions to respond to the expectations of their business.

Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

How COVID-19 Changed CX and Software Engineering in Digital Commerce

Sandy Shen, VP Analyst, Gartner

COVID-19 has accelerated digital commerce adoption and will have profound impact on the future commerce business models and technologies. This session looks at the 10 areas where long-term impacts will take place and how organizations can leverage those.
- What are the ten areas COVID-19 will change in digital commerce?
- How can organizations adapt their commerce portfolio to the post-pandemic world?

Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST

(01:25 AM - 01:55 AM EDT)

Enhance Workplace Experience and Engagement

Katsushi Shiga, VP Analyst, Gartner

Many companies have started to work on remote work and have experienced various changes, but new challenges have emerged in the workplace regarding employees experience and engagement. In this session, we will discuss how to solve the problems of new workplaces that have emerged from remote work and realize a digital workplace that is directly linked to business results.

Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST

(02:50 AM - 03:20 AM EDT)

Culture Change Techniques to Successfully Deliver Digital Transformation

Tsuneo Fujiwara, VP Analyst, Gartner

Organizational culture transformation is inevitable in digital transformation. In this session, we will introduce what kind of culture change and mindset development techniques have led to the success of digital transformation, based on concrete examples of culture hacking.