Our Gartner experts, who are at the top of their fields, helped attendees address their most critical challenges. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
The demand for business resilience in a post-pandemic environment will translate to an imperative for responsive, agile applications and innovative software engineering. As enterprises transform to their digital futures, the experience of making, buying, and using applications will also transform. This track will help you to pave your unique road to the future of applications.
To become resilient, enterprises must have an architecture that embraces innovative technologies and implements composable applications, as well as software engineering that is agile and responsive to change. This track provides application leaders with approaches and insights into architecture development and software engineering and updates on innovative technologies to enable resilient enterprise.
Application leaders must drive better customer and employee value by delivering effortless yet highly compelling experiences across digital channels and new modes of interaction. This track explores best practices and strategies for both internal/employee and external/customer experiences and engagement.
Monday, 21 June, 2021 / 11:00 AM - 11:30 AM JST
Daryl Plummer, Distinguished VP Analyst, Gartner
For years, experts have told us that disruption will happen to us all. COVID-19 proved the point and illustrated that the most successful companies figured out how to be resilient and adapt to change. But many were not as fortunate because they could not adapt based on rigid architectures, technologies and culture. This keynote discusses a composability fitness routine that will make any organization more resilient and fit for change.
Monday, 21 June, 2021 / 11:35 AM - 12:20 PM JST
Tsuyoshi Ebina, VP Analyst, Gartner
SAP continues to facilitate its transition to the S/4HANA, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and maximize deal value.
Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST
Hideaki Horiuchi, Managing Vice President, Gartner
In order to realize a resilient business, it is necessary to have a mechanism to quickly detect market conditions and take appropriate actions. Data is indispensable as a factor, but many organizations are struggling to promote data utilization. In this session, we will explain the "roles" that Gartner considers essential in promoting data utilization, and how to identify the points to be strengthened in-house.
Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST
Yefim Natis, Distinguished VP Analyst, Gartner
The fundamentals of composable business are rooted in the best practices of today’s leaders. In this session, learn the essentials of composable enterprise architecture. Discover how you are already on the path to the composable future of applications, and learn how to make that path more consistent, efficient and safe.
Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST
Hideaki Horiuchi, Managing Vice President, Gartner
In this session, Gartner analyst will answer the questions about the roles Gartner believes to be essential for employees promoting data utilization and how to identify areas to be enhanced.
Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST
Tsuyoshi Ebina, VP Analyst, Gartner
Enterprises in Japan continue to spend much on operations and maintenance. The running cost of business applications represented by ERP are expected to increase further. In this session, a Gartner expert will discuss about the cost structures of application management works, tips for negotiations with vendors and the latest cost optimization measures using AI, which all IT leaders should know now.
Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST
Ryuichi Tsuchiya, Sr Director Analyst, Gartner
The number of companies which adopt Agile Development are increasing. However the way of approach to corroborate with vendors is far different. Therefore, it's necessary to understand the essentials of Agile vendor management. This session provides the focus points with case studies, that companies should take care during the vendor selection and execution phase of the Agile project.
Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST
Gota Murano, General Manager IT Planning Dept. / Executive Officer Divisional Director, Digital Innovation Division, Tokio Marine & Nichido Fire Insurance Co.,Ltd. / Tokio Marine & Nichido Systems Co.,Ltd.
What happens when the insurance industry meets emerging technologies? The wave of digitalization has relentlessly hit the industry. Tokio Marine & Nichido recently opened a new digital center in Ginza to harness digital technology to drive its insurance business model innovation. This session will discuss how they see this unprecedented tipping point as the advent of technology-driven innovation and opportunities, and highlight their DX journey to unlock the future of the industry.
Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST
Koji Motoyoshi, VP Analyst, Gartner
Interest in SaaS based cloud ERP for large enterprises continues to grow due to legacy applications reaching the end of life. In this session, a Gartner expert will discuss the critical considerations for developing the "Future of ERP" lessons learned from case studies and the best practices for a successful Cloud ERP project.
Monday, 21 June, 2021 / 03:45 PM - 04:30 PM JST
Harutoshi Katayama, Sr Director Analyst, Gartner
Gota Murano, General Manager IT Planning Dept. / Executive Officer Divisional Director, Digital Innovation Division, Tokio Marine & Nichido Fire Insurance Co.,Ltd. / Tokio Marine & Nichido Systems Co.,Ltd.
What should application leaders in charge of corporatewide digital transformation (DX) do? And what challenges should they overcome? In this roundtable, the head of the Tokio Marine Group’s DX efforts, which can impact the future of the insurance industry, and participants will have an earnest discussion on actions those leaders must take.
Tuesday, 22 June, 2021 / 11:35 AM - 12:20 PM JST
Toru Asada, VP Service Delivery, Gartner
It is becoming more important to make smart IT investments. That means reviewing existing IT spending and shifting money toward efforts on transformation and growth, to utilize IT for business performance. In this workshop, participants will use Gartner's IT cost optimization checking tools to visualize the current status of their own companies, and find insights into steps to take next.
Tuesday, 22 June, 2021 / 11:35 AM - 12:20 PM JST
Ryuichi Tsuchiya, Sr Director Analyst, Gartner
The complexity of Microsoft's licensing scheme and the number of contractual options often make it difficult for IT leaders to negotiate contracts and renewals. This interactive clinic describes strategies for IT leaders to successfully negotiate such contracts, which encourage both risk reduction and value maximization.
Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST
Harutoshi Katayama, Sr Director Analyst, Gartner
While many Japanese companies, especially large size companies, are starting to adopt agile method of application development, they have encountered problems like difficulty in developing a human who can work using agile method. This presentation will show some approaches to do it.
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Koji Motoyoshi, VP Analyst, Gartner
Mainstream maintenance for SAP ERP will end in six years. Migration to the latest version, SAP S/4HANA, brings costs and risks, and as a result, many organizations are still taking a wait-and-see approach. In this session, Gartner analysts will answer the questions by attendees regarding this "2027 Problem".
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Kei Nakahara, Manager, New Business QA Division, Quality Management Headquarters Corporate Quality Assurance Center, Konica Minolta, Inc.
Konica Minolta, like other legacy manufacturers, sees digital transformation as a top priority. We must transform our systems and culture, which are optimized for making things, to succeed in the digital era. In this session, we will introduce initiatives launched within our company, centered on agile development and training of human resources, and compare them with methods and techniques used elsewhere.
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Patrick Connaughton, Sr Director Analyst, Gartner
This session will explore how enterprise applications like ERP, finance and procurement will evolve over the next three to five years, and how each trend will impact the way companies select, negotiate, implement and maintain these solutions.
Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST
Matthew Hotle, Distinguished VP, Advisory, Gartner
The new composable business will require a radically different way of delivering software at the speed of business. Traditional application and software engineering functions will be displaced, emerging wherever they’re needed within the business. Hierarchical, command and control governance and management practices must give way to situational governance and servant leadership. We will discuss the drivers for this radical shift, and how we believe application and software engineering leaders must prepare.
Tuesday, 22 June, 2021 / 03:50 PM - 04:35 PM JST
Harutoshi Katayama, Sr Director Analyst, Gartner
Kei Nakahara, Manager, New Business QA Division, Quality Management Headquarters Corporate Quality Assurance Center, Konica Minolta, Inc.
Discussing key points for promoting agile transformation with a leader of a long-established manufacturing company, who is promoting agile transformation.
Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST
Bill Swanton, Distinguished VP Analyst, Gartner
Your new applications for digital business and customer experiences will be composed from packaged business capabilities. But these new capabilities will need to work with your existing application portfolio, which can't be replaced quickly. This session will explore the techniques for short-term integration and long-term modernization of your portfolio.
Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST
Kimihiko Iijima, Sr Director Analyst, Gartner
Covid-19 demands enterprises' immediate business transformation and forces them to realize criticality of adaptive and resilient applications. However, many enterprises struggle with identifying how to build such capable applications. In this session, we discuss three strategic approaches to achieve composable applications.
Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST
Nick Jones, Distinguished VP Analyst, Gartner
Application strategy will be radically disrupted by emerging technologies and platforms. We explore the impact of new computing hardware and paradigms as silicon hits the wall of Moore’s law, 5G far edge services, innovative UX technologies, battery-free computation, universal location awareness, embedded AI, new platforms such as robots and consumer products, and sustainable computing.
Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST
Yoshifumi Abe, Sr Director Analyst, Gartner
In recent years, the adoption of Site Reliability Engineering has been increasing in the I&O organizations that have adopted DevOps. In this session, Gartner will clarify the principles of SRE and the reasons why I&O engineers involved in DevOps adopt SRE, and outline the relationship between DevOps and SRE that application developers need to know.
Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST
Tatsuya Ichishi, Director Analyst, Gartner
SaaS and packaged applications are beginning to give hints for thoughts and decisions, and assist in inputs and operations. If custom-developed applications do not aspire to similar enhancements, it will fail to improve the user experience and may also have a negative impact on the overall productivity. However, there are a few important considering points when implementing AI technology into application functions.
Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST
Wataru Katsurashima, VP Analyst, Gartner
With the progress of agile development and application architecture, the requirements for application infrastructure are undergoing major changes. Container technologies and its orchestration technology, Kubernetes, play an important role there. In this session, we share points regarding containers and Kubernetes that IT leaders should understand, like market adoption and best practices.
Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST
Eiji Hisamoto, Group Director, Information Systems Group, Hoshino Resorts Co.
The Corona wreck has forced enterprises to apply digital technologies for real-world customer services. However, simply digitizing conventional services does not always provide appropriate business values. Also, it is meaningless if services cannot be evolved by keeping pace with rapid and significant business changes. Competitions to convey irresistible busness values to customers with the power of digital are about to proliferate in earnest. In this session, CIO of Hoshino Resorts will share their efforts to realize a new digital accommodation experience based on reality.
Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST
Massimo Pezzini, Distinguished VP Analyst, Gartner
As organizations venture to the composable business, software engineering leaders are under pressure to spot the proper technology enablers. The Gartner application composition technology capability framework provides a reference they can use to identify the required functionalities and assess providers' offerings suitability. This session will discuss what are business drivers to composition technologies, what are the critical technologies and how software engineering leaders can incrementally build their composition technology set.
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Wataru Katsurashima, VP Analyst, Gartner
In this session, we provide advice to questions on market adoption, value, deployment options and best practices of containers and Kubernetes.
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Yefim Natis, Distinguished VP Analyst, Gartner
Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS — how will they support (or disrupt) your plans, your organization, and your market leadership role?
Tuesday, 22 June, 2021 / 02:20 PM - 03:05 PM JST
Kimihiko Iijima, Sr Director Analyst, Gartner
Yu Manabe, Group IT Systems, Hoshino Resorts Co.
Eiji Hisamoto, Group Director, Information Systems Group, Hoshino Resorts Co.
Following the case study of Hoshino Resorts Inc., Mr. Manabe and Mr. Hisamoto will join participants to discuss approaches to provide great digital customer experience as a brand differentiator.
Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST
Jim Scheibmeir, Director Analyst, Gartner
Digital business endeavors require that teams embrace new skills while strengthening foundational ones. This talk focuses on supporting the modernization of application development skills and helps software engineering leaders to prioritize learning, mitigate the impedance factors, and create a learning climate and culture.
Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST
Massimo Pezzini, Distinguished VP Analyst, Gartner
The common sense is that there is no software engineering activity associated with packaged business application initiative. Nothing could be farther from the truth: these packaged applications must be extended to fill functional gaps, integrated with other systems and participate in composable business applications. This session will cover how application leaders responsible for SaaS and traditional business application delivery should strategically address these challenges.
Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST
Yoshifumi Abe, Sr Director Analyst, Gartner
Organizations with RPA initiatives are trying to broaden the scope of its implementation which is currently limited to some operations/LOBs.
This session describes the possibilities and challenges of leveraging citizen developers approach for expanding automations by RPA, and present some hints for considering whether citizen developers should be used.
Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST
Tatsuya Ichishi, Director Analyst, Gartner
It has been a decade since the concept that developers and operators work together was created. In recent years, new terms such as MLOps and DataOps have been created, and Gartner refers to them collectively as XOps. This session will help you capture the essence of the XOps and understand the value of using it.
Monday, 21 June, 2021 / 11:45 AM - 12:15 PM JST
Jason Wong, Distinguished VP Analyst, Gartner
Total Experience (TX) is a strategy that creates superior shared experiences by interlinking multiexperience (MX), customer experience (CX), employee experience (EX) and user experience (UX). Organizations need a TX strategy because customer and employee experiences have become more mobile, virtual and distributed, mainly because of COVID-19. TX is more than improving the experience of one constituent — it improves experiences at the intersection of multiple constituents to achieve transformed business outcomes.
Monday, 21 June, 2021 / 01:05 PM - 01:35 PM JST
Kensuke Kawabe, Sr Director Analyst, Gartner
Composable business represents exciting opportunities for organizations to supercharge their CX efforts, especially in turbulent times. In this presentation we’ll discuss how the principles of composability can be applied to CX, and what organizations need to do to stay agile and flexible in their approach to customers.
Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST
Gene Phifer, Distinguished VP Analyst, Gartner
Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set, and the architectural framework of a digital workplace framework will be the key.
Monday, 21 June, 2021 / 02:25 PM - 02:55 PM JST
Kensuke Kawabe, Sr Director Analyst, Gartner
In this ASK session, we will answer the questions from application leaders who have challenges in managing CX projects.
Monday, 21 June, 2021 / 03:45 PM - 04:15 PM JST
Irina Guseva, Sr Director Analyst, Gartner
Application leaders can not meet market needs or business objectives with monolithic digital experience platforms and must update tech stacks, decompose monoliths and deliver task-oriented capabilities. To future-proof the stack, a composable DXP must be used to deliver composable user experiences. In this session, you will learn what a composable DXP is, why you need it and how to start.
Monday, 21 June, 2021 / 03:45 PM - 04:30 PM JST
Morihiro Kushida, Executive Partner, Gartner
Toru Asada, VP Service Delivery, Gartner
Under the situation of coronavirus infection spread, the digitization of work and life has progressed rapidly. Moreover, “customer-first principle” and “thinking from the customer's point of view” are important behavior patterns that many companies have been advocating. The importance of customer experience (CX) is understood by all companies, including CEOs and other executives, but how can we create a customer-centered corporate culture that contributes to CX? There is also a demand for new customer experiences that utilize digital technology.
In this workshop, we will discuss about the customer-centered organizational culture by sharing the possible ways to influence and promote the customer-centered culture with everyone who participates with examples.
Tuesday, 22 June, 2021 / 11:45 AM - 12:15 PM JST
Brent Stewart, Sr Director Analyst, Gartner
The majority of modern UX design relies on the reuse and assembly of well-established and proven interaction design patterns. However, many designers unnecessarily continue to craft experiences from scratch, leading to poor usability, visual and behavioral inconsistencies, and longer design cycles. How do application leaders leverage established design patterns to increase UX quality, consistency and speed? This session advocates for the use of design systems as a repository of reusable design assets, code components and standards to design and develop the best presentation layer possible in the least amount of time.
Tuesday, 22 June, 2021 / 01:05 PM - 01:35 PM JST
Kensuke Kawabe, Sr Director Analyst, Gartner
As more organizations are interested in CX, there are increasing number of application leaders who have responsibilities in implementing appropriate applications that contribute. However, it will not be successful without correctly understanding the business impacts brought by CX. In this session, we will discuss how such application leaders should take actions to respond to the expectations of their business.
Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST
Sandy Shen, VP Analyst, Gartner
COVID-19 has accelerated digital commerce adoption and will have profound impact on the future commerce business models and technologies. This session looks at the areas where long-term impacts will take place and how organizations can leverage those.
- What are the areas COVID-19 will change in digital commerce?
- How can organizations adapt their commerce portfolio to the post-pandemic world?
Tuesday, 22 June, 2021 / 02:25 PM - 02:55 PM JST
Katsushi Shiga, VP Analyst, Gartner
Many companies have started to work on remote work and have experienced various changes, but new challenges have emerged in the workplace regarding employees experience and engagement. In this session, we will discuss how to solve the problems of new workplaces that have emerged from remote work and realize a digital workplace that is directly linked to business results.
Tuesday, 22 June, 2021 / 03:50 PM - 04:20 PM JST
Tsuneo Fujiwara, VP Analyst, Gartner
Organizational culture transformation is inevitable in digital transformation. In this session, we will introduce what kind of culture change and mindset development techniques have led to the success of digital transformation, based on concrete examples of culture hacking.