Explore the 2027 topics

Explore topics for IT infrastructure, operations and cloud executives, and dive into last year’s sessions while we develop the full 2027 agenda.

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      2027 Conference Topics at a Glance

      The 2027 agenda delivers the latest technology, strategy and leadership insights across key topic areas, addressing the challenges most critical to IT infrastructure, operations and cloud leaders as they accelerate value, enable AI and empower teams to deliver intelligently.

      AI, GenAI and Agentic AI

      AI is transforming infrastructure and operations, creating demand for modern, resilient infrastructure that can support AI at scale. Generative and agentic AI are reshaping skills, automation and governance as AI agents begin to perform mission-critical infrastructure and operations tasks, making robust oversight and continuous adaptation essential.

      Observability and Monitoring

      Modern observability and monitoring are essential for managing cloud-native, microservices-based and hybrid environments. By connecting system health to business outcomes and user experience, observability helps reduce risk, enables proactive incident response and supports effective cost management.

      IT Operations Management

      IT operations management delivers reliable, business-aligned services through process-driven practices that reduce disruption. It builds operational trust and provides a foundation for innovation, positioning infrastructure and operations as a strategic enabler of enterprise success rather than simply a cost center.
      Look back at 2026 conference sessions

      Hundreds of conference sessions were presented each day at the 2026 Gartner IT Infrastructure, Operations & Cloud Strategies Conference. While we work to develop this year’s agenda, filter to see sessions that align with your role and interests.

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      Monday, 11 May, 2026

      09:00 AM - 09:45 AM AEST

      Gartner Opening Keynote: Navigating the Hype: Strategic Roadmap to I&O Success
      Autumn Stanish, Director Analyst, Gartner
      Paul Delory, VP Analyst, Gartner
      Agentic AI is a fundamental shift for I&O, demanding new operational paradigms like cloud once did. This keynote will explore concrete agentic AI application for I&O, emphasizing the needs for resilient infrastructure, automation and governance to navigate this shift. A focus on Continuous Operations will show how adopting mature techniques from tech leaders can ensue relentless innovation and operational stability. Get equipped with a roadmap to a new I&O operating model, highlighting effective patterns for behavior and operating practices to lead in the next era of I&O. ... Show More Show Less

      10:30 AM - 11:15 AM AEST

      Ask the Analyst: How to Get Better at Managing Cloud Costs?
      Adrian Wong, Director Analyst, Gartner
      Join this session to discover ways to enhance your cloud financial management capabilities. Whether you aim to improve your collaboration model, leverage tools more effectively or find answers to your pressing FinOps questions, this session offers the strategic advice and practical solutions necessary to advance your FinOps journey. ... Show More Show Less

      10:30 AM - 11:15 AM AEST

      Ask the Analyst: Key Impacts and Risks for Organizations Moving to the Microsoft Customer Agreement
      Domenico Scriva, Sr Principal Analyst, Gartner
      Recent Microsoft sales and program changes signal a shift to the less familiar Microsoft Customer Agreement (MCA) — Enterprise. Organizations must identify key differences from the Enterprise Agreement to mitigate pricing and contractual risks. ... Show More Show Less

      10:30 AM - 11:00 AM AEST

      Being Comfortable in the Hot Seat: Having Cybersecurity Conversations With Executives
      Craig Lawson, VP Analyst, Gartner
      Join this session to find out how to leverage outcome driven metrics to support your security program. We will cover three challenging scenarios and how to articulate the risk at the appropriate level and provide the right level of risk awareness to your executive leadership and board of directors. ... Show More Show Less

      10:30 AM - 11:30 AM AEST

      Contract Negotiation Clinic: Address GenAI Risk in Your SaaS & Cloud Contracts
      Luke Ellery, VP Analyst, Gartner
      GenAI presents new threats and risks that are seldom addressed in cloud and SaaS contracts. This session covers the evolving legal and regulatory trends that represent a significant change in the approach for contracting with GenAI-enabled vendors. Learn the clauses you need to negotiate to protect your organization’s data, intellectual property and integrity. ... Show More Show Less

      10:30 AM - 11:00 AM AEST

      Government AI Adoption: Critical Building Blocks and Barriers to Measurable Impact
      Dean Lacheca, VP Analyst, Gartner
      As governments worldwide intensify initiatives to responsibly implement artificial intelligence (AI) in pursuit of enhanced operational efficiency and public service delivery, recurring challenges and systemic barriers persist. This session will examine the essential strategic pillars enabling successful AI adoption within the public sector, highlighting best practices and case studies where governments have effectively navigated obstacles to achieve measurable impact. Participants will gain actionable insights into overcoming common hurdles and leveraging AI to meaningfully impact government operations. ... Show More Show Less

      10:30 AM - 11:00 AM AEST

      How to Organize I&O Teams for Scaling AI Application Delivery
      Manjunath Bhat, Distinguished VP Analyst, Gartner
      Scaling generative AI delivery across product teams requires creating supportive team structures. To address this, infrastructure and operations leaders can design teams to bridge competency gaps, ensure accountability and ownership, and provide a platform that abstracts away GenAI infrastructure complexity. Join this session to learn more. ... Show More Show Less

      10:30 AM - 11:00 AM AEST

      Leadership Vision 2026 Infrastructure and Operations
      Nathan Hill, Distinguished VP Analyst, Gartner
      This session will focus on the key challenges and trends impacting infrastructure and operations, and what leadership actions will generate success in 2026 and beyond. We will address how you must work with leaders, stakeholders, and customers to understand the relative business value of the services your team delivers today or could deliver, going forward. I&O leaders should use these insights to enhance their strategic vision, delivery programs and prioritize services. ... Show More Show Less

      10:30 AM - 10:50 AM AEST

      Magic Quadrant for AI Applications in IT Service Management
      Joe Rogus, Director Analyst, Gartner
      AI applications in IT service management are tools that use AI to augment and extend ITSM workflows, offering intelligent advice and actions for I&O leaders and their IT support teams. This session will provide valuable market insights and guidance on critical capabilities that can be leveraged to optimize service desk practices. ... Show More Show Less

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