Frequently asked questions

How do I register for the conference?

Please visit Gartner IT Infrastructure, Operations & Cloud Strategies Conference or contact the Gartner Conferences Team at 000 800 050 1058 (India toll-free). 


What methods can I use to pay?

You may pay with a Gartner summit ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.


What is the cost to attend?
Register early for the lowest prices:

Early-bird registration expires March 13, 2020: INR 62,000

Standard registration: INR 71,500

Public-sector registration: INR 52,500

*Public-sector prices are scheduled to increase January 1

Gartner clients may contact their account managers for special pricing options or may use a Gartner summit ticket as a form of payment. 


Is there a bulk discount for large groups?
A Group Rate Discount is available, depending on group size. Learn more about the Group Rate Discount here.


What is included in the full registration price?

Registration fee includes conference attendance, documentation, a special evening conference, breakfasts and lunches. Click here for details.


What are the conference hours?

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020 will officially begin Thursday, 14 May, at 7:45 a.m. and end at 6:00 p.m. on Friday, 15 May.  

Preconference workshops and are included with your registration but require preregistration via Gartner Conference Navigator.


When can I pick up my badge at the registration counter?

Registration will be open the following dates and times:

Thursday, 14 May 2020: 7:00 a.m. 

Friday 15 May 2020: 7:45 a.m. – 5:00 p.m.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to them directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email


What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to them directly. If you are not aware of the representative for that space, email

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at the Gartner conferences. Please fill out the form here and a representative of Gartner conferences will contact you.

How do I sign up for a Gartner one-on-one?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand for these appointments, each attendee may reserve one 30-minute one-on-one with a Gartner expert. Preregistration for one-on-ones and small sessions are available through Gartner Conference Navigator, our online agenda-building tool on the following dates.

  • All registered attendees: TBA


Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with one Gartner expert in a private 30-minute one-on-one meeting. Due to the high demand for particular experts, sign up is on a first-come, first-served basis.


How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops, and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Due to the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration is available through Gartner Conference Navigator, our online agenda-building tool on the following dates:

  • Accepted members of the Majestic program: TBA
  • Alumni and accepted members of the Elite program: TBA
  • All registered attendees: TBA


Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.


Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing to schedule a meeting following the conference.

How do I regsister for the conference?

Please visit Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020 registration or contact the Gartner Conferences team at  000 800 050 1058 (India toll-free).  


What if I’m having trouble logging into my account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

How do I make a hotel reservation?

First, you’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made through the link provided in the venue section of the Gartner conference page (Avail the special rate!)

Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as team and would like to stay together, please contact the venue directly on +91 (22) 6692 7777 and book all rooms together

 Will a minimum night stay be required?

Reservations made at Renaissance Mumbai Convention Centre Hotel will require a two-night minimum stay.

 How do I change or cancel my hotel reservation?

Should you need to change or cancel your hotel reservation prior to the housing deadline you can directly call the venue on +91 (22) 6692 7777 or log on to the hotel reservation page and cancel and/or modify your booking.   


What is the hotel cancellation policy?

From the time of booking, you have three business days to cancel your reservation without incurring a cancellation fee. Cancellations made outside of this window and prior to the hotel’s individual cutoff date which is 20th April 2020 will be charged a nonrefundable cancellation fee equal to a one-night stay. After 5:00 p.m. IST on the individual hotels cutoff date which is 20th April 2020, the hotel will charge a nonrefundable deposit of the full minimum night stay. The rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your nonrefundable deposit or cancellation fee, including applicable taxes and fees.


I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Global Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam as Gartner is not in any way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third party provider claiming to be contacting you on behalf of Gartner Global Conferences, please contact Gartner Global Conferences at 000.800.050.1058 to verify the third party provider prior to responding.


Who do I contact if I have additional questions?

For additional assistance please  contact Gartner Conferences Team at 000 800 050 1058 (click here for a list of our global numbers) or you can also contact Marriott Global Reservation Team on +91 (22) 6724 1000

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there returning attendee benefits?          

Yes, all returning attendees have access to exclusive benefits.*

Alumni benefits bump you to the head of the line for important conference features:

  • Priority access [TBA] for Gartner one-on-one, workshops, roundtables, Meetups and other sessions that require preregistration through Conference Navigator
  • Alumni discount of INR 9,500 

*Benefits apply to returning attendees for Gartner IT Infrastructure, Operations & Cloud Strategies Conference only. Alumni benefits may vary for other Gartner conferences.

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or via our mobile app).
  • Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you.
  • Be sure to register in advance for any roundtables, Gartner one-on-one meeting or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • If you need a hand getting started, contact the Gartner Concierge Team for assistance. They can create an agenda based on your priorities, recommend exhibitors to connect with and even schedule your Gartner one-on-one meeting.
  • Join us at the Exhibit Showcase during daily receptions so you can meet technology leaders and find solutions in the area you need.


What is the Gartner Conference app and do I need to download it?

Gartner Conference Navigator is our mobile app (available on Android and iOS) that makes it easy for you to navigate and build your personal agenda. Download it from your app store, sign in with your login details and you’ll be good to go. Don’t forget to opt in to receive push notifications while with us to keep informed of the latest conference updates.


 Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities open to you along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.


Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions like workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first come, first served basis.

Bookings open for these sessions for alumni on [TBA] and for general attendees on [TBA]. 


What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the Exhibit Showcase. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.

Am I able to purchase a copy of the attendee list?

No, Gartner does not post or sell attendee lists. For more details please review the registration Terms & Conditions.

Please be advised that in the conference industry we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at

For a list of fraudulent providers that have been reported to Gartner, please click here.