Our topic-focused agenda delivers insights across a number of disciplines, covering the challenges most critical to IT executives. View the agenda below and click here for a sneak peek into the latest research that will be presented at Gartner Symposium/ITxpo around these hot topics.

Agenda / By Topic

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: Financial Management of Agile Development — What Changes?
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
CIO Meetup: Best Practices to Implement Agile Teams
Peer Open Discussion (no Gartner facilitation), ,

Best practices, common pitfalls and cultural challenges. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
The Gartner Hype Cycle for Application Architecture
Anne Thomas, VP Distinguished Analyst, Gartner

Gartner Hype Cycle is a consolidated view of the dynamics in a selected market and its cycles of innovation. This Theater presentation will examine key innovations in application architecture that support your transition to digital business.


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Market Guide for Workstream Collaboration
Mike Gotta, Research VP, Gartner

Gartner's first Market Guide for Workstream Collaboration provides an overview of this emerging market. The session will review results and provide commentary on use cases and technology options.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: The Evolution of DevOps
Peer Open Discussion (no Gartner facilitation), ,

Share best practices with others on how to transform a traditional IT organization into a "DevOps organization". Which approach have you used to drive a transformation towards Agile/DevOps? Was this approach successful? What hurdles did you have to overcome? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Top Trends in Application Architecture That Enable Your Digital Business Transformation
Anne Thomas, VP Distinguished Analyst, Gartner

You want to capitalize on digital business opportunities, but your current application estate is holding you back. How do you adapt your core application systems to enable you to take advantage of new opportunities? To leverage digital business ecosystems? To exploit big data? To deliver awesome customer experiences? To allow your people to work smarter? This session discusses the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.


Wednesday, 31 October, 2018 10:40 AM|Wednesday, 31 October, 2018 11:00 AM
Magic Quadrant for Mobile App Development Platforms
Adrian Leow, Research Director, Gartner

Application leaders face an increasing array of digital channels to support, from apps to virtual personal assistants. We evaluate the major MADP vendors used to accelerate and scale mobile app development and the evolution of this towards multiexperience apps to support digital businesses.


Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Meetup: Agile Financial Governance - What Changes? What Doesn't?
Peer Open Discussion (no Gartner facilitation), ,

How have your financial governance processes and practices changed with the implementation of agile in your organization? How have you communicated the need for this change to your stakeholders? How have you tracked the value of agile and the associated costs in the past? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Unifying Business Technology and Information Technology Demands System of Systems Thinking
Andy Kyte, VP & Gartner Fellow, Gartner

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Ask the Analyst: No Application Left Behind — Best Practice in Co-Management of Business Unit Applications.
Andy Kyte, VP & Gartner Fellow, Gartner

It's not Ghost IT or Shadow IT or Rogue IT: it's IT that has all the needs for security and integrity and integration and quality assurance of any other IT. Application leaders need to help the enterprise to develop governance and management policies that embrace business unit applications as well as traditional IT applications. This is not an "Us and Them" problem — this is a "we" problem. But someone has to take ownership of solving the problem.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 11:00 AM|Monday, 29 October, 2018 11:45 AM
Exploiting AI to Successfully Transform Government Services
Dean Lacheca, Research Director, Gartner

Top performing organizations increasingly depend on artificial intelligence (AI) solutions to deliver critical business outcomes. Government CIOs must strategically invest in AI to optimize public services and transform the work environment. This presentation provides a framework to evaluate and quickly implement AI projects that provide immediate business value.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:15 PM
AI: The Healthcare Path From Hype to Value Requires Trust
Mark E. Gilbert, Research Director, Gartner

AI holds both great promise and priority across healthcare. Move past the hype by following a path to value paved by trust. Understand the hype today around AI in healthcare and learn how organizations are realizing value from AI, including the evidence of that impact. See how you can create trust in AI to deliver even more business value.


Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:30 PM
Democratizing AI for Business Value in Utilities
Keith Harrison, Research Director, Gartner

AI technology engenders both massive promise and provokes striking fears in the utility industry. Democratizing AI is a framework for thinking about creating the right kind of AI for your organization and doing the best thing possible to unlock its value – making sure everyone has access to it.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
A CXO's Perspective on the Opportunities and Limits of AI
Tracy Tsai, Research VP, Gartner

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Wednesday, 31 October, 2018 11:00 AM|Wednesday, 31 October, 2018 11:20 AM
Spotlight Session: Myths and Realities of AI Beyond the AI Hype Cycle
Svetlana Sicular, Research VP, Gartner

A virtuous cycle for a new generation of AI builds along several critical dimensions. Use the AI Hype Cycle to understand maturity of various dimensions underpinning AI. The risk of ignoring potentially transformational AI technologies exceeds the mitigated risk of fast, early failure.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Making Machine Learning Explainable: Unravelling the Mysteries of the Black Boxes
Svetlana Sicular, Research VP, Gartner

As machine and deep learning models are critical parts of more and more business decisions, knowing how those models derive their insights is becoming necessary. From potentially harmful biases to legal and regulatory compliance, the anatomy of business decisions is vital to generate trust in the process before those models apply decisions at scale. A few best practices can help organizations in opening those black boxes.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Meetup: Artificial Intelligence - What's Working? What's Not? What's Next?
Peer Open Discussion (no Gartner facilitation), ,

What is new about AI technology that interests you? Why are you considering AI investments now? Where have you found success with AI? What pitfalls have you found? Have you looked across industries for inspiration and new ideas? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 05:00 PM
Roundtable: Artificial Intelligence in Government
Rachel Ratcliffe, Sr Executive Partner, Gartner

In this roundtable, participants will discuss the opportunities and challenges they see in implementing artificial intelligence technologies. Topics of conversation include, technology, business need and vendor selection, contracting and governance challenges and how to prepare the organization. Other topics might include, if artificial intelligence is a threat and what barriers they might be facing in its adoption.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Maverick: What Is the Opposite of Artificial Intelligence?
Svetlana Sicular, Research VP, Gartner

Behavioral psychologist Dan Ariely said about applicability of AI, "Rather than trying to work against human nature I think we should be working with human nature." Use a metamodel of AI through the eyes of people, their expectations and hopes to fix past problems, address current needs and fulfill future aspirations. Most importantly, this model will help to use the opposites of AI to surface how to truly take advantage of AI.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Assessing Innovation in Blockchain Start-Ups
Rajesh Kandaswamy, Research VP, Gartner

This session will look at new business and technology innovations emerging in blockchain start-ups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Understanding the Blockchain Platform Market
Adrian Leow, Research Director, Gartner

The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from mid-year 2017


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Blockchain Society
David Furlonger, VP & Gartner Fellow, Gartner

The integration of blockchain, AI and IoT provide societies with an unprecedented opportunity to paint a new and radically different picture of how to live, thrive and survive in a programmable economy. Outcome-based medicine, sustainability, financial inclusion and global identity challenge existing governance models. Blockchain enables a new societal contract and poses a question of whether it provides capabilities everyone needs but no one, in the end, wants.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Maverick: The Illusion of Blockchain Disintermediation
Rajesh Kandaswamy, Research VP, Gartner

Despite the massive over-hype surrounding blockchain, blockchain ecosystems do not disintermediate existing intermediation platforms. We will live in a world with new complex intermediaries with self-sustainable, self-enforcing rules and decentralized governance models. We will show up how this new world will look like with recyclable trust systems, new intermediations with fluid and adaptable rules making any business to be prepared for this new world.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
How Will Blockchain Affect Your Business Model?
David Furlonger, VP & Gartner Fellow, Gartner

Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise through the lens of the Gartner business model construct.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Presenting Blockchain Impact Assessments to Senior Business Executives
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner
David Furlonger, VP & Gartner Fellow, Gartner

CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Top Trends in Analytics That Will Change Your Business
Thomas Oestreich, Managing VP, Gartner

AI is not the only thing driving rapid change in data and analytics. From the next generation of Augmented Analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Applied Infonomics — How to Use a Modern Data Catalog to Measure, Manage and Monetize Information Supply Chains
Alan D. Duncan, Research VP, Gartner

Monetizing information assets is critical to digital business success. This workshop will explore the methods that enable CIOs and CDOs to deliver new business value by managing information supply chains and curating the inventory of information assets: How to facilitate, broker and mediate the underlying business value of the data? How to make data access and consumption more agile, flexible and relevant for both operational processes and to analytics? How to champion business narratives that leverage data and foster a data-driven culture?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Digital Platforms: The Role Data and Analytics Play in Their Success
Andrew White, VP Distinguished Analyst, Gartner

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics Platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Keith Baker, Executive Partner, Gartner
Ian Forrester, Sr Executive Partner, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. In this Roundtable session, join your peers to share best practices and explore the issues that drive success, including: How to deliver measurable business value by identifying and communicating the business value of data? How to address the cultural change impacts of a data-driven approach? How to proactively manage the ethical implications of data and analytics?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Data Management: Everything You Do Now Will Change, and Soon
Ian Bertram, Managing VP, Gartner

CIOs and senior IT executives need to recognize and direct a massive transformation in how they manage data you will: Work with data in motion, not just at rest Move to the cloud and connect to data, not just collect it Replace a lot of legacy Lose experienced people — and hire for new skills Partner with new vendors — more than ever Prioritize active metadata for security and semantics


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Ask the Analyst: The CIO and Chief Data Officer Working Relationship
Andrew White, VP Distinguished Analyst, Gartner

Chief Data Officers (CDO) have increased rapidly worldwide making it one of the highest-growth roles at the executive table. These leaders champion data and analytics as strategic assets and are expected to be master change agents in building the critical talent and technology foundations of digital business. Does your enterprise need a CDO? How do you make the most of this critical relationship?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
CIOs, You've Lost the Race: How to Become Relevant in Data and Analytics
Thomas Oestreich, Managing VP, Gartner

Data and analytics is at the core of digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: 1) How to foster not fight business led analytics 2) Striking the balance between IT led centralized/and business decentralized teams 3) "Must have" strategic roles and partnerships


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Meetup: Business Intelligence Platforms - What & Why?
Peer Open Discussion (no Gartner facilitation), ,

Have you gone with a traditional vendor or a disruptor? Why? What have been the benefits and pitfalls? What are you doing to exploit/mitigate respectively? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Alan D. Duncan, Research VP, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. This session will explain critical aspects of leading data-driven success: including how to identify and communicate the measurable business value of data? How to address the cultural change impacts of a data-driven approach? How to proactively manage the ethical implications of data and analytics?


Monday, 29 October, 2018 12:00 PM|Monday, 29 October, 2018 12:45 PM
Ask the Analyst: In the Air — Moving Your Bank Into the Cloud
Pete Redshaw, Managing VP, Gartner

"Using cloud strategies for renewing, creating or simply partially replacing your core systems is no longer a taboo subject, even for the public cloud. Offerings are maturing fast and the signs exist to show that this technology will become mainstream sooner than expected. This session will examine: - The state of the art for Core Banking Systems (CBS) in the cloud - The strategic options regarding CBS and cloud - The critical success factors in choosing the right cloud provider for CBS"

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Meetup: Best Practices in Exploiting Cloud Computing
Peer Open Discussion (no Gartner facilitation), ,

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Contract Negotiation Clinic: Licensing Microsoft
Roberto Sacco, Research Director, Gartner

Sourcing and Vendor Management leaders are often challenged by negotiating effective Microsoft Enterprise Agreement contracts and renewals because of the complexity of Microsoft's licensing models and the number of options and use rights that have to be considered. Microsoft "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options and necessitating the need to be better prepared when engaging with Microsoft. This clinic will guide customers to understand these complexities and plan a negotiation strategy. Note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: Cloud Infrastructure — When and Why?
Michael Warrilow, Research VP, Gartner
Kevin Ji, Research Director, Gartner

Cloud infrastructure can provide many benefits -- if and when it is applied to the right workloads. Join this session to gain insight on when to adopt cloud infrastructure — and when not to.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Journey to the Mix: Private Cloud, Public Cloud and Edge
Michael Warrilow, Research VP, Gartner

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.


Thursday, 01 November, 2018 10:00 AM|Thursday, 01 November, 2018 10:45 AM
Meetup: How Have You Saved Time and Money When Negotiating Software & Cloud Contracts?
Peer Open Discussion (no Gartner facilitation), ,

What have you found to be the biggest barriers to successfully contracting for software or cloud solutions? Is it internal procurement process? Drawn out negotiations? What have you found to be successful? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 11:00 AM|Monday, 29 October, 2018 11:45 AM
Gartner Consulting: Audits: Are You Compliant? How to Avoid Costly Audit Settlement Demands

Software vendors are invoking audit clauses to drive new revenue. How do you know if claims and cost exposures for noncompliance are valid? How do you constructively challenge unforeseen audit claims? Learn how to work though potentially huge unbudgeted costs when settling audit claims.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 03:15 PM
Workshop: How CIOs Can Work Effectively With CFOs to Optimize Cost
Jim McGittigan, Research VP, Gartner

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize enterprise IT and business costs. CIOs must first demonstrate how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 03:00 PM|Monday, 29 October, 2018 03:20 PM
Spotlight Session: From Projects to Products — A New Funding Model for IT
Brian Gagnon, Advisory Leader, Gartner

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs and CFOs at Intuit, Axalta, Pivotal and elsewhere moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:45 PM
Gartner Consulting: ERP Negotiations … Relying on ‘Discounts’ Is Dangerous

One-size-fits-all ERP software is a thing of the past. Mixed solutions for multivendors and delivered though a hybrid of cloud and on-premises add to the challenges and complexities of negotiations. This session will help you understand the multilicensing metrics that now prevail and how to optimize these.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Gartner Consulting: Negotiating Contracts to Ensure Successful HCM Transformations

HCM vendors seek to bypass IT and sourcing, and sell directly to HR. Catch this activity early and learn how each of these vendors price licenses, support and implementation services to protect your enterprise from runaway costs.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Contract Negotiation Clinic: Licensing Microsoft
Roberto Sacco, Research Director, Gartner

Sourcing and Vendor Management leaders are often challenged by negotiating effective Microsoft Enterprise Agreement contracts and renewals because of the complexity of Microsoft's licensing models and the number of options and use rights that have to be considered. Microsoft "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options and necessitating the need to be better prepared when engaging with Microsoft. This clinic will guide customers to understand these complexities and plan a negotiation strategy. Note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Ask the Analyst: How CIOs Can Work Effectively With CFOs to Optimize Cost
Jim McGittigan, Research VP, Gartner

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize enterprise IT and business costs. CIOs must first demonstrate how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Gartner Consulting: Cloud and SaaS Contracting … Off-Premises Do Not Have to Be Off Limits for Successful Negotiations

How has the game changed when working licensing deals that have moved from perpetual to subscription? What’s important when entering into new contracting models and metrics? What about past investment’s… and how will you find leverage on renewals?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 03:15 PM
Workshop: How CIOs Can Work Effectively With CFOs to Optimize Cost in the Public Sector
Jim McGittigan, Research VP, Gartner

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize enterprise IT and business costs. CIOs must first demonstrate how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Ask the Analyst: Engaging With Unconventional Partners to Help You Go Digital or to the IoT
Jim Longwood, Research VP, Gartner

Digital business and IoT solutions are forcing enterprises toward new and disruptive technology options that rely on unconventional consulting and implementation services. How can CIO's identify candidate consulting and SI partners in among the myriad of options, speedily assess each provider's credibility and its ability to deliver innovative or digital services, and then speedily negotiate with them using light contracts, within reasonable risk parameters.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 05:00 PM
Contract Negotiation Clinic: SAP
Roberto Sacco, Research Director, Gartner

SAP continues to evolve its business model to facilitate its transition to the HANA Platform and S/4HANA ERP, and to support cloud service growth. This interactive clinic will help sourcing and vendor procurement leaders recognize and respond to changes in SAP's product offerings, pricing metrics and negotiating tactics to mitigate risk and maximize deal value.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 10:00 AM|Thursday, 01 November, 2018 10:45 AM
Meetup: How Have You Saved Time and Money When Negotiating Software & Cloud Contracts?
Peer Open Discussion (no Gartner facilitation), ,

What have you found to be the biggest barriers to successfully contracting for software or cloud solutions? Is it internal procurement process? Drawn out negotiations? What have you found to be successful? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:45 PM
Workshop: Cost Optimization — What it is, Where are You, and What's Next?
Mike Lafford, VP, Executive Partner, Gartner
Ian Forrester, Sr Executive Partner, Gartner

In this workshop, participants will learn how to characterize their organization's cost optimization maturity. Using this information, participants will identify their readiness for more advance capabilities, and identify the best next steps to take. A key consideration during the workshop is how to build a cost optimization strategy and integrate it into the IT or business strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:15 PM
How to Build Customer Experience Digital Technology Platform for Utilities
Zarko Sumic, VP Distinguished Analyst, Gartner

This presentation will provide an overview of strategic roadmap for transforming internally-focused CIS applications into a utility customer experience digital technology platform. The approach will leverage several Gartner frameworks including Strategic Technology Matrix, Hype Cycle and Pace Layered architecture to help clients transform monolithic back office application into a new set of capabilities required for digital utility transformation.


Tuesday, 30 October, 2018 11:30 AM|Tuesday, 30 October, 2018 11:50 AM
Magic Quadrant for CRM Customer Engagement Center
Olive Huang, Research VP, Gartner

This will be a theater session on the 2018 Customer Engagement Center Magic Quadrant. In this highly interactive session, attendees will have the opportunity to question Gartner about the assumptions and analysis that support our positions on the vendors that supply customer service and support software for the contact center. We emphasize the emerging enterprise requirements for AI-driven applications, conversational interfaces and mobile-first/customer-first process design.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Superior Customer Experience — The Winner Takes It All
Olive Huang, Research VP, Gartner

There was a time when having a second best customer experience was not punished by customers, employees and investors. But in 2018 the organization with the best customer experience is being disproportionately rewarded and the winner takes it all and the loser has to fall. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: Customer Experience Strategy (Mandarin Session)
Olive Huang, Research VP, Gartner

In this interactive session, ask the analyst your most pressing questions about customer experience strategy. Typical questions include: How is it best to govern a customer experience initiative? What should be measured? Where should we focus first? Please note: attendees should come prepared with questions to put to the analyst. Please note: This session will be delivered in Mandarin with no English Translation.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Meetup: Best Practices for Developing a Digital Customer Experience Strategy
Peer Open Discussion (no Gartner facilitation), ,

My organization is developing a plan to create a digital customer experience strategy. Where have you found success? What hurdles did you encounter? Were you able to overcome them? How did you determine which aspects the business owns vs. IT? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Economics of FOMO: Customers Fear Missing Out
Sandy Shen, Research Director, Gartner

A new phenomenon has emerged over the last decade, thanks to millennials and generation-Z — it's called FOMO or "the fear of missing out." This also applies to older consumers and businesses. By understanding the Economics of FOMO, CIOs can leverage technologies and techniques to position themselves as customer advocates and digital business leaders.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Customer Experience Technology Foundations
Olive Huang, Research VP, Gartner

Creating a superior customer experience is top of mind for CEOs, so providing the technology foundation to deliver a superior customer experience must be top of mind for CIOs. In this session, we'll look at the technologies which serve as systems of record, systems of differentiation, and systems of innovation for building a superior customer experience.


Monday, 29 October, 2018 11:00 AM|Monday, 29 October, 2018 11:45 AM
Ask the Analyst: Interested in Distributed Energy Resource Management Systems?
Keith Harrison, Research Director, Gartner

Integrating distributed energy resources is a significant challenge for utilities. It has two distinct aspects: DER inclusion in grid operation, which will require new network management technologies and control paradigms and DER integration and orchestration to enable DER participation in local energy markets. In this session you can ask the analyst questions regarding DER market definition, vendor offerings and solution maturity.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 11:00 AM|Monday, 29 October, 2018 11:45 AM
Internet of Energy Is a Solution for Our 4D Energy Future
Zarko Sumic, VP Distinguished Analyst, Gartner

Utility business is driven by four D forces: decarbonization decentralization, digitalization, and democratization.The new energy provisioning, either centralized or decentralized , will require access to an open energy delivery infrastructure that will resemble Internet. This presentation will highlight forces shaping utility sector, explore new Internet of Energy operating models and highlight key enabling technologies such as digital platforms and blockchain.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:15 PM
How to Build Customer Experience Digital Technology Platform for Utilities
Zarko Sumic, VP Distinguished Analyst, Gartner

This presentation will provide an overview of strategic roadmap for transforming internally-focused CIS applications into a utility customer experience digital technology platform. The approach will leverage several Gartner frameworks including Strategic Technology Matrix, Hype Cycle and Pace Layered architecture to help clients transform monolithic back office application into a new set of capabilities required for digital utility transformation.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:15 PM
Is Digital Government About Transformation, Optimization, or Both?
Dean Lacheca, Research Director, Gartner

The technologies and capabilities now disrupting and transforming private sector industries are being adopted more slowly and with less urgency by government. In this presentation, government CIOs will learn how to speed progress by prioritizing business optimization over transformation and establishing realistic expectations about the scale and scope of change their organizations can absorb.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:30 PM
Ask the Analyst: How to Best Leverage Compelling IoT Plans?
Alfonso Velosa, Research VP, Gartner

IoT drives new business models, processes and the use of new technologies throughout the enterprise. All which are challenging to balance both commercially and technically. This discussion focuses on how to manage these challenges and create business value from IoT deployments using compelling IoT strategies and plans. This is an open forum to ask questions, interact and gain insights from Gartner and your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: The State of Digital Transformation — Government and Education
Magriet Roos, Sr Executive Partner, Gartner

Every sector of industry and public service is undergoing a digital transformation. At this Roundtable, meet and share perspectives with your government and education peers, identify the trailblazers and the disrupters, and discuss the digital innovations your own organization is pursuing in order to adapt and succeed over the coming 1 to 3 years.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 03:00 PM|Monday, 29 October, 2018 03:20 PM
Spotlight Session: From Projects to Products — A New Funding Model for IT
Brian Gagnon, Advisory Leader, Gartner

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs and CFOs at Intuit, Axalta, Pivotal and elsewhere moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 03:15 PM|Monday, 29 October, 2018 03:45 PM
Why Insurance CIOs Need a Digital Business Platform Roadmap and What It Entails
Juergen Weiss, Managing VP, Gartner

What are the building blocks you need to support the new value proposition for a digitalized insurance business? How do life and P&C insurance CIOs identify the technologies they need to successfully manage their ecosystems, their customers, their data and their employees? That needs a digital business platform capable of integrating diverse technologies such as analytics, blockchain or the Internet of Things. This session will help CIOs build the technology roadmap for the business ecosystems and the digital business platforms they need to deliver their new value proposition.


Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:30 PM
Democratizing AI for Business Value in Utilities
Keith Harrison, Research Director, Gartner

AI technology engenders both massive promise and provokes striking fears in the utility industry. Democratizing AI is a framework for thinking about creating the right kind of AI for your organization and doing the best thing possible to unlock its value – making sure everyone has access to it.


Tuesday, 30 October, 2018 09:00 AM|Tuesday, 30 October, 2018 10:00 AM
Gartner Opening Keynote: From Digital Transformation to ContinuousNext
Cathleen Blanton, Research VP, Gartner
Michael Warrilow, Research VP, Gartner
Kristian Steenstrup, VP & Gartner Fellow, Gartner
John Kost, GVP, Gartner

Digital business transformation is upon us. Enterprises large and small recognize the power of technology to transform their ability to deliver value. But where is it leading? The Opening Keynote will connect the dots on your digital journey – from culture to technologies to strategy to operating models… all so you can adapt to a world of continuous change.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
2019 CIO Agenda: Driving Business Model Transformation
Andy Rowsell-Jones, VP Distinguished Analyst, Gartner

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
How to Create Digital KPIs That Work
Paul Proctor, VP Distinguished Analyst, Gartner

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Top Challenges to Transforming Your Operating Model to Digital and How to Overcome Them
Donna Scott, VP Distinguished Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 12:15 PM
Workshop: How to Conduct Emerging Technology Trendspotting Workshops
Derek Miers, Research Director, Gartner

Organizations often share that they find it difficult to scan the emerging technology horizon to find the technologies that apply most to them. In this session, our keynote speaker, Mike Walker, will conduct a mock digital trendspotting workshop using hype cycles, radar diagrams, and many other tools to show you how to run your own trendspotting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Understanding the Blockchain Platform Market
Adrian Leow, Research Director, Gartner

The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from mid-year 2017


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Battle of the Business Models!
Brian Prentice, Research VP, Gartner

There's a battle brewing wherein CIOs need to stay on the forefront. Digital business is creating new business models and it seems that each new one is threatening to disrupt the next one. Here is how it goes: the traditional value chain model is being disrupted by its digital version; which is being disrupted by the platform business model; which, in turn, may be disrupted by blockchain-enabled decentralized models. Come find out which business models your enterprise should pursue and watch out for.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
The Top 10 Strategic Technology Trends for 2019
Nick Jones, VP Distinguished Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Creating Your One-Page Innovation Charter: Defining Context and Outcomes for Greater Impact
Peter Skyttegaard, Research Director, Gartner

In this workshop, you will create your innovation charter: the manifest that will guide your innovation efforts. What should the balance of innovation activities look like: do you optimize or disrupt? Are you looking for short-term results, or long-term impact? And what types of innovation are "good" and which are "bad"? The charter is an invaluable tool to help prioritize, guide and promote your innovation efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:10 PM|Tuesday, 30 October, 2018 04:30 PM
Spotlight Session: Beyond Plan, Build, Run: The CIO’s Guide to the New IT Operating Model for Digital
Brian Gagnon, Advisory Leader, Gartner

Today’s IT operating models based on plan, build, run lack the speed and flexibility to support digital business ambitions and the growing diversity of IT stakeholders’ needs. In response, leading CIOs are rethinking the IT operating model. This session will review the key operating model changes that CIOs can make in areas such as product management, adaptive engagement, continuous delivery, and governance.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
A CXO's Perspective on the Opportunities and Limits of AI
Tracy Tsai, Research VP, Gartner

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Ask the Analyst: The 2019 CIO Agenda — Driving Business Model Transformation
Andy Rowsell-Jones, VP Distinguished Analyst, Gartner

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO Agenda research, it will present a chance for follow-on questions and deeper dive into the research findings. All to help IT leaders plan their 2019 leadership agendas.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Keith Baker, Executive Partner, Gartner
Ian Forrester, Sr Executive Partner, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. In this Roundtable session, join your peers to share best practices and explore the issues that drive success, including: How to deliver measurable business value by identifying and communicating the business value of data? How to address the cultural change impacts of a data-driven approach? How to proactively manage the ethical implications of data and analytics?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
CIOs: Use Your I&T operating model to Scale Digital Business
Janelle Hill, VP Distinguished Analyst, Gartner

Digital business requires a new approach to I&T operations across the enterprise. This presentation shows CIOs how to integrate the I&T operating model with business operations to address the enterprise’s digital business ambition and strategy in a comprehensive, orchestrated way.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability
Brian Prentice, Research VP, Gartner

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Amazon Versus Alibaba
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner

Alibaba and Amazon have collectively brought us platform business models, cloud computing, and p2p payment. Today, we take these capabilities for granted — but these two giants are not standing still. Up next: 4-hour supply chain, banking the world, and demise of the credit card. CIOs need to understand how their combined innovations and eventual competition will change the world again.


Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Ask the Analyst: Building High-Impact Digital Business Ecosystems and Technology Platforms (Mandarin Session)
Sandy Shen, Research Director, Gartner

Chinese organizations actively participate in digital business ecosystems but the number of partners they have in the ecosystem is low. They are also unsure about how to build a digital business technology platform that brings value to both the organization and partners. This session will answer your questions of how to develop a vibrant ecosystem and extensible technology platform to support digital business initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Unifying Business Technology and Information Technology Demands System of Systems Thinking
Andy Kyte, VP & Gartner Fellow, Gartner

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
How to Create a Digital Business Growth Story
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner

CEOs want growth and many have aspirations for digital business transformation. This requires CIOs to respond with compelling digital business narratives that inspire leaders and reposition IT from cost center to value creator. This session will share concepts and advice for mapping digital capabilities to new value propositions, reducing cost structures, and developing new market opportunities.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The CEO Perspective 2018: How CIOs Should Respond
Kristian Steenstrup, VP & Gartner Fellow, Gartner

How are business leader priorities changing in response to market cycles and economic uncertainties? How is CEO thinking changing, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Economics of FOMO: Customers Fear Missing Out
Sandy Shen, Research Director, Gartner

A new phenomenon has emerged over the last decade, thanks to millennials and generation-Z — it's called FOMO or "the fear of missing out." This also applies to older consumers and businesses. By understanding the Economics of FOMO, CIOs can leverage technologies and techniques to position themselves as customer advocates and digital business leaders.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Embracing "Shadow IT" Within the I&T Operating Model to Accelerate Digital Execution — Resistance Is Futile
Donna Scott, VP Distinguished Analyst, Gartner

It no longer makes sense for the IT organization to be the sole provider, broker and gatekeeper for Information and technology (I&T) capabilities. "Shadow IT" is on the rise in terms of scope and sophistication. Resistance is futile. Faced with this new reality CIOs must adapt the role of the IT organization, adapt the I&T operating model and change how the IT organization engages with and supports a super-distributed approach to exploiting information and technology.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Ask the Analyst: Digital Business Crash Course
Graham Waller, VP Distinguished Analyst, Gartner

This single session will deliver all the big picture frameworks required to help you get your arms around digital business. We'll start with strategy setting via digital business models, scope and metrics; continue with capabilities, processes and the supporting technology platform; and end with the workforce of the future. Be prepared for a fast-paced, content rich, one-stop-shop overview.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Presenting Blockchain Impact Assessments to Senior Business Executives
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner
David Furlonger, VP & Gartner Fellow, Gartner

CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:30 PM
Ask the Analyst: How to Best Leverage Compelling IoT Plans?
Alfonso Velosa, Research VP, Gartner

IoT drives new business models, processes and the use of new technologies throughout the enterprise. All which are challenging to balance both commercially and technically. This discussion focuses on how to manage these challenges and create business value from IoT deployments using compelling IoT strategies and plans. This is an open forum to ask questions, interact and gain insights from Gartner and your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:30 PM
Democratizing AI for Business Value in Utilities
Keith Harrison, Research Director, Gartner

AI technology engenders both massive promise and provokes striking fears in the utility industry. Democratizing AI is a framework for thinking about creating the right kind of AI for your organization and doing the best thing possible to unlock its value – making sure everyone has access to it.


Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:45 PM
Gartner Eye on Innovation Awards for Financial Services
Juergen Weiss, Managing VP, Gartner
Pete Redshaw, Managing VP, Gartner

Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will not only learn from these innovations, but will be actively involved in selecting the winners of the Awards as well as the regional innovation champion.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 12:15 PM
Workshop: How to Conduct Emerging Technology Trendspotting Workshops
Derek Miers, Research Director, Gartner

Organizations often share that they find it difficult to scan the emerging technology horizon to find the technologies that apply most to them. In this session, our keynote speaker, Mike Walker, will conduct a mock digital trendspotting workshop using hype cycles, radar diagrams, and many other tools to show you how to run your own trendspotting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Understanding the Blockchain Platform Market
Adrian Leow, Research Director, Gartner

The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from mid-year 2017


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Magic Quadrant: Industrial IoT Platforms
Alfonso Velosa, Research VP, Gartner

Industrial IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across industrial companies. IIoT as a whole is still an immature market however and there is a clear gap between vendor marketing and reality. The 2018 Industrial IoT Platform Magic Quadrant exposes that reality and illustrates the current state of IIoT.


Tuesday, 30 October, 2018 11:30 AM|Tuesday, 30 October, 2018 11:50 AM
Hype Cycle for Digital Workplace
Gavin Tay, Research Director, Gartner

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: Extracting Business Value from IoT and Sensors
Peer Open Discussion (no Gartner facilitation), ,

The Internet of Everything and IoT have been around for more than a decade. How is this concept maturing? How have you leveraged the data to create insights that optimize your business and re-define your processes? Which opportunities, processes and platforms should be re-considered in order to thrive in the digital era? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Top Trends in Application Architecture That Enable Your Digital Business Transformation
Anne Thomas, VP Distinguished Analyst, Gartner

You want to capitalize on digital business opportunities, but your current application estate is holding you back. How do you adapt your core application systems to enable you to take advantage of new opportunities? To leverage digital business ecosystems? To exploit big data? To deliver awesome customer experiences? To allow your people to work smarter? This session discusses the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
The Top 10 Strategic Technology Trends for 2019
Nick Jones, VP Distinguished Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability
Brian Prentice, Research VP, Gartner

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Learn to Innovate: Innovate to Learn
Janelle Hill, VP Distinguished Analyst, Gartner

Innovation is critical to digital business. Yet the more successful the analog business or public sector enterprise, the more likely that innovation is a lost art! This session provides guidance for CIOs to jump start an innovative program that includes business peers. Our approach to innovative experimentation enables joint creation of an ROI-alternative business case to justify funding of potential high value ideas.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Presenting Blockchain Impact Assessments to Senior Business Executives
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner
David Furlonger, VP & Gartner Fellow, Gartner

CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: Financial Management of Agile Development — What Changes?
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
The Gartner Hype Cycle for Application Architecture
Anne Thomas, VP Distinguished Analyst, Gartner

Gartner Hype Cycle is a consolidated view of the dynamics in a selected market and its cycles of innovation. This Theater presentation will examine key innovations in application architecture that support your transition to digital business.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: The Evolution of DevOps
Peer Open Discussion (no Gartner facilitation), ,

Share best practices with others on how to transform a traditional IT organization into a "DevOps organization". Which approach have you used to drive a transformation towards Agile/DevOps? Was this approach successful? What hurdles did you have to overcome? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Top Trends in Application Architecture That Enable Your Digital Business Transformation
Anne Thomas, VP Distinguished Analyst, Gartner

You want to capitalize on digital business opportunities, but your current application estate is holding you back. How do you adapt your core application systems to enable you to take advantage of new opportunities? To leverage digital business ecosystems? To exploit big data? To deliver awesome customer experiences? To allow your people to work smarter? This session discusses the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Wednesday, 31 October, 2018 10:40 AM|Wednesday, 31 October, 2018 11:00 AM
Magic Quadrant for Mobile App Development Platforms
Adrian Leow, Research Director, Gartner

Application leaders face an increasing array of digital channels to support, from apps to virtual personal assistants. We evaluate the major MADP vendors used to accelerate and scale mobile app development and the evolution of this towards multiexperience apps to support digital businesses.


Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Meetup: Agile Financial Governance - What Changes? What Doesn't?
Peer Open Discussion (no Gartner facilitation), ,

How have your financial governance processes and practices changed with the implementation of agile in your organization? How have you communicated the need for this change to your stakeholders? How have you tracked the value of agile and the associated costs in the past? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Unifying Business Technology and Information Technology Demands System of Systems Thinking
Andy Kyte, VP & Gartner Fellow, Gartner

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.


Monday, 29 October, 2018 03:00 PM|Monday, 29 October, 2018 03:20 PM
Spotlight Session: From Projects to Products — A New Funding Model for IT
Brian Gagnon, Advisory Leader, Gartner

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs and CFOs at Intuit, Axalta, Pivotal and elsewhere moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:45 PM
Gartner Eye on Innovation Awards for Financial Services
Juergen Weiss, Managing VP, Gartner
Pete Redshaw, Managing VP, Gartner

Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will not only learn from these innovations, but will be actively involved in selecting the winners of the Awards as well as the regional innovation champion.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Top Challenges to Transforming Your Operating Model to Digital and How to Overcome Them
Donna Scott, VP Distinguished Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 12:15 PM
Workshop: How to Conduct Emerging Technology Trendspotting Workshops
Derek Miers, Research Director, Gartner

Organizations often share that they find it difficult to scan the emerging technology horizon to find the technologies that apply most to them. In this session, our keynote speaker, Mike Walker, will conduct a mock digital trendspotting workshop using hype cycles, radar diagrams, and many other tools to show you how to run your own trendspotting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: Extracting Business Value from IoT and Sensors
Peer Open Discussion (no Gartner facilitation), ,

The Internet of Everything and IoT have been around for more than a decade. How is this concept maturing? How have you leveraged the data to create insights that optimize your business and re-define your processes? Which opportunities, processes and platforms should be re-considered in order to thrive in the digital era? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Battle of the Business Models!
Brian Prentice, Research VP, Gartner

There's a battle brewing wherein CIOs need to stay on the forefront. Digital business is creating new business models and it seems that each new one is threatening to disrupt the next one. Here is how it goes: the traditional value chain model is being disrupted by its digital version; which is being disrupted by the platform business model; which, in turn, may be disrupted by blockchain-enabled decentralized models. Come find out which business models your enterprise should pursue and watch out for.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
The Top 10 Strategic Technology Trends for 2019
Nick Jones, VP Distinguished Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Creating Your One-Page Innovation Charter: Defining Context and Outcomes for Greater Impact
Peter Skyttegaard, Research Director, Gartner

In this workshop, you will create your innovation charter: the manifest that will guide your innovation efforts. What should the balance of innovation activities look like: do you optimize or disrupt? Are you looking for short-term results, or long-term impact? And what types of innovation are "good" and which are "bad"? The charter is an invaluable tool to help prioritize, guide and promote your innovation efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 03:15 PM|Tuesday, 30 October, 2018 04:00 PM
Meetup: Education and the Digital Workplace
Peer Open Discussion (no Gartner facilitation), ,

Discuss best practices and lessons learned when defining and implementing a mobile, data driven, fully operational digital workplace solution with proactive IT support model. Share pros/cons of solutions (Box, Google Drive/Gmail, O365, etc.), roadmaps, issues, practical realities and opportunities faced by others in K12 and Higher Education. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:10 PM|Tuesday, 30 October, 2018 04:30 PM
Spotlight Session: Beyond Plan, Build, Run: The CIO’s Guide to the New IT Operating Model for Digital
Brian Gagnon, Advisory Leader, Gartner

Today’s IT operating models based on plan, build, run lack the speed and flexibility to support digital business ambitions and the growing diversity of IT stakeholders’ needs. In response, leading CIOs are rethinking the IT operating model. This session will review the key operating model changes that CIOs can make in areas such as product management, adaptive engagement, continuous delivery, and governance.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
A CXO's Perspective on the Opportunities and Limits of AI
Tracy Tsai, Research VP, Gartner

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
CIO Meetup: Evolution of the CIO Role
Peer Open Discussion (no Gartner facilitation), ,

What have you done to improve strategic relationships with key stakeholders (BOD, executives, peers, team members, external) to increase influence and promote the value of IT? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Developing Innovation Strategy: A Primer for CIO to Deliver Successful Innovation
Derek Miers, Research Director, Gartner

Gartner research reveals clients use two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what CIOs need to know to develop innovation strategy at your organization.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Creating a Culture That Is Ready for Anything
Leigh McMullen, Research VP, Gartner

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
CIOs: Use Your I&T operating model to Scale Digital Business
Janelle Hill, VP Distinguished Analyst, Gartner

Digital business requires a new approach to I&T operations across the enterprise. This presentation shows CIOs how to integrate the I&T operating model with business operations to address the enterprise’s digital business ambition and strategy in a comprehensive, orchestrated way.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability
Brian Prentice, Research VP, Gartner

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:30 AM
Workshop: Building an IoT Strategy
Alfonso Velosa, Research VP, Gartner

Most enterprises have teams working on IoT initiatives. These teams are struggling with technology issues, vendor selection challenges and entrenched cultural and political practices. In this workshop, we will work to develop a roadmap to formulate their strategic and tactical next steps. • Setting and supporting objectives for IoT • IoT architecture and ecosystems • Measuring ROI and outcomes

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:50 AM|Wednesday, 31 October, 2018 10:10 AM
Spotlight Session: Redefining the IT-Business Interface: Five Engagement Postures for the Digital Era
Kristin Mettraux, Principal Executive Advisor, Gartner

Faced with digital business transformation and growing business-led IT, CIOs are rethinking IT’s approach to engaging the rest of the business. Using an engagement or liaison function as a go-between is no longer enough. 78% of stakeholders want to work with multiple contacts in IT depending on their needs, but less than half believe IT makes this easy. In this session, we’ll show how CIOs at Heineken, Air Products and elsewhere have established five engagement postures — evangelist, consultant, broker, coach, and deliverer — that their teams flex between as the situation dictates.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Amazon Versus Alibaba
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner

Alibaba and Amazon have collectively brought us platform business models, cloud computing, and p2p payment. Today, we take these capabilities for granted — but these two giants are not standing still. Up next: 4-hour supply chain, banking the world, and demise of the credit card. CIOs need to understand how their combined innovations and eventual competition will change the world again.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Maverick: The Illusion of Blockchain Disintermediation
Rajesh Kandaswamy, Research VP, Gartner

Despite the massive over-hype surrounding blockchain, blockchain ecosystems do not disintermediate existing intermediation platforms. We will live in a world with new complex intermediaries with self-sustainable, self-enforcing rules and decentralized governance models. We will show up how this new world will look like with recyclable trust systems, new intermediations with fluid and adaptable rules making any business to be prepared for this new world.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, Research VP, Gartner

Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:45 AM
Workshop: Apply Design Thinking to Unlock Innovation Across the Executive Leadership Team
Rachel Ratcliffe, Sr Executive Partner, Gartner

Executive leaders, including CEOs, increasingly view design thinking as an essential lever for innovation. The approach transforms customer experience, a top priority for CEOs, CIOs and CMOs. This workshop will provide pragmatic, hands-on experience for executive leaders on how to conceptualize and execute design thinking to unlock innovation through a three step workshop.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Unifying Business Technology and Information Technology Demands System of Systems Thinking
Andy Kyte, VP & Gartner Fellow, Gartner

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Scaling High-Performance Teams: Time to Transform
Leigh McMullen, Research VP, Gartner

More and more, business change is a team sport. Leader of teams — and this does include everyone on a high-performance, self-organizing team — must improve results. There is more demand and more uncertainty — within IT but also even more importantly when teams span the business/IT boundary. This session will discuss: 1) What are the team successes to learn from, and what failures can be avoided? 2) What are the best practices for successful high-performance team? 3) How can the team approach be scaled up and out to the whole enterprise?


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
How to Create a Digital Business Growth Story
Dale Kutnick, SVP Emeritus Dstngshd Analyst, Gartner

CEOs want growth and many have aspirations for digital business transformation. This requires CIOs to respond with compelling digital business narratives that inspire leaders and reposition IT from cost center to value creator. This session will share concepts and advice for mapping digital capabilities to new value propositions, reducing cost structures, and developing new market opportunities.


Wednesday, 31 October, 2018 02:45 PM|Wednesday, 31 October, 2018 03:30 PM
Meetup: Non-traditional Rewards for Employees
Peer Open Discussion (no Gartner facilitation), ,

What non-traditional rewards have you found effective to help keep staff motivated and engaged, and when do you use them? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Making Machine Learning Explainable: Unravelling the Mysteries of the Black Boxes
Svetlana Sicular, Research VP, Gartner

As machine and deep learning models are critical parts of more and more business decisions, knowing how those models derive their insights is becoming necessary. From potentially harmful biases to legal and regulatory compliance, the anatomy of business decisions is vital to generate trust in the process before those models apply decisions at scale. A few best practices can help organizations in opening those black boxes.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The CEO Perspective 2018: How CIOs Should Respond
Kristian Steenstrup, VP & Gartner Fellow, Gartner

How are business leader priorities changing in response to market cycles and economic uncertainties? How is CEO thinking changing, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Economics of FOMO: Customers Fear Missing Out
Sandy Shen, Research Director, Gartner

A new phenomenon has emerged over the last decade, thanks to millennials and generation-Z — it's called FOMO or "the fear of missing out." This also applies to older consumers and businesses. By understanding the Economics of FOMO, CIOs can leverage technologies and techniques to position themselves as customer advocates and digital business leaders.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Ask the Analyst: No Application Left Behind — Best Practice in Co-Management of Business Unit Applications.
Andy Kyte, VP & Gartner Fellow, Gartner

It's not Ghost IT or Shadow IT or Rogue IT: it's IT that has all the needs for security and integrity and integration and quality assurance of any other IT. Application leaders need to help the enterprise to develop governance and management policies that embrace business unit applications as well as traditional IT applications. This is not an "Us and Them" problem — this is a "we" problem. But someone has to take ownership of solving the problem.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Embracing "Shadow IT" Within the I&T Operating Model to Accelerate Digital Execution — Resistance Is Futile
Donna Scott, VP Distinguished Analyst, Gartner

It no longer makes sense for the IT organization to be the sole provider, broker and gatekeeper for Information and technology (I&T) capabilities. "Shadow IT" is on the rise in terms of scope and sophistication. Resistance is futile. Faced with this new reality CIOs must adapt the role of the IT organization, adapt the I&T operating model and change how the IT organization engages with and supports a super-distributed approach to exploiting information and technology.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Ask the Analyst: Digital Business Crash Course
Graham Waller, VP Distinguished Analyst, Gartner

This single session will deliver all the big picture frameworks required to help you get your arms around digital business. We'll start with strategy setting via digital business models, scope and metrics; continue with capabilities, processes and the supporting technology platform; and end with the workforce of the future. Be prepared for a fast-paced, content rich, one-stop-shop overview.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Learn to Innovate: Innovate to Learn
Janelle Hill, VP Distinguished Analyst, Gartner

Innovation is critical to digital business. Yet the more successful the analog business or public sector enterprise, the more likely that innovation is a lost art! This session provides guidance for CIOs to jump start an innovative program that includes business peers. Our approach to innovative experimentation enables joint creation of an ROI-alternative business case to justify funding of potential high value ideas.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Use Growth Mindset Culture Hacking to Accelerate Change
Graham Waller, VP Distinguished Analyst, Gartner

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.


Monday, 29 October, 2018 11:00 AM|Monday, 29 October, 2018 11:45 AM
Internet of Energy Is a Solution for Our 4D Energy Future
Zarko Sumic, VP Distinguished Analyst, Gartner

Utility business is driven by four D forces: decarbonization decentralization, digitalization, and democratization.The new energy provisioning, either centralized or decentralized , will require access to an open energy delivery infrastructure that will resemble Internet. This presentation will highlight forces shaping utility sector, explore new Internet of Energy operating models and highlight key enabling technologies such as digital platforms and blockchain.


Monday, 29 October, 2018 11:45 AM|Monday, 29 October, 2018 12:45 PM
Roundtable: How to Overcome Digital Transformation Challenges in Asset-Intensive Organizations
Marcus Darbyshire, VP, Executive Partner, Gartner

Join your peers for an interactive discussion regarding the unique challenges of digital transformation in asset-intensive industries. From Internet of Things data capture to organizational change management, this lightly moderated roundtable will tackle these and other related issues, including some best practices in addressing the challenges.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:30 PM
Ask the Analyst: How to Best Leverage Compelling IoT Plans?
Alfonso Velosa, Research VP, Gartner

IoT drives new business models, processes and the use of new technologies throughout the enterprise. All which are challenging to balance both commercially and technically. This discussion focuses on how to manage these challenges and create business value from IoT deployments using compelling IoT strategies and plans. This is an open forum to ask questions, interact and gain insights from Gartner and your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Magic Quadrant: Industrial IoT Platforms
Alfonso Velosa, Research VP, Gartner

Industrial IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across industrial companies. IIoT as a whole is still an immature market however and there is a clear gap between vendor marketing and reality. The 2018 Industrial IoT Platform Magic Quadrant exposes that reality and illustrates the current state of IIoT.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: Extracting Business Value from IoT and Sensors
Peer Open Discussion (no Gartner facilitation), ,

The Internet of Everything and IoT have been around for more than a decade. How is this concept maturing? How have you leveraged the data to create insights that optimize your business and re-define your processes? Which opportunities, processes and platforms should be re-considered in order to thrive in the digital era? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Research Director, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:30 AM
Workshop: Building an IoT Strategy
Alfonso Velosa, Research VP, Gartner

Most enterprises have teams working on IoT initiatives. These teams are struggling with technology issues, vendor selection challenges and entrenched cultural and political practices. In this workshop, we will work to develop a roadmap to formulate their strategic and tactical next steps. • Setting and supporting objectives for IoT • IoT architecture and ecosystems • Measuring ROI and outcomes

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Ask the Analyst: Engaging With Unconventional Partners to Help You Go Digital or to the IoT
Jim Longwood, Research VP, Gartner

Digital business and IoT solutions are forcing enterprises toward new and disruptive technology options that rely on unconventional consulting and implementation services. How can CIO's identify candidate consulting and SI partners in among the myriad of options, speedily assess each provider's credibility and its ability to deliver innovative or digital services, and then speedily negotiate with them using light contracts, within reasonable risk parameters.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 12:00 PM|Monday, 29 October, 2018 12:45 PM
Ask the Analyst: In the Air — Moving Your Bank Into the Cloud
Pete Redshaw, Managing VP, Gartner

"Using cloud strategies for renewing, creating or simply partially replacing your core systems is no longer a taboo subject, even for the public cloud. Offerings are maturing fast and the signs exist to show that this technology will become mainstream sooner than expected. This session will examine: - The state of the art for Core Banking Systems (CBS) in the cloud - The strategic options regarding CBS and cloud - The critical success factors in choosing the right cloud provider for CBS"

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 04:00 PM|Monday, 29 October, 2018 04:45 PM
Gartner Consulting: ERP Negotiations … Relying on ‘Discounts’ Is Dangerous

One-size-fits-all ERP software is a thing of the past. Mixed solutions for multivendors and delivered though a hybrid of cloud and on-premises add to the challenges and complexities of negotiations. This session will help you understand the multilicensing metrics that now prevail and how to optimize these.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Meetup: Best Practices in Exploiting Cloud Computing
Peer Open Discussion (no Gartner facilitation), ,

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: You Are Not "Doing ERP" — How CIOs Can Present a Winning ERP Strategy to the Board
Denise Ganly, Research Director, Gartner

In the digital business era, CIOs must position themselves as trusted allies, responsible for enterprisewide strategic decisions and shift the board's perception of ERP from legacy transactional technology to digital business enabler. This session, building on material presented in the breakout curated presentation (Postmodern ERP belongs at the heart of your digital transformation) will help CIOs present a business focused ERP strategy that will resonate with the board.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: Cloud Infrastructure — When and Why?
Michael Warrilow, Research VP, Gartner
Kevin Ji, Research Director, Gartner

Cloud infrastructure can provide many benefits -- if and when it is applied to the right workloads. Join this session to gain insight on when to adopt cloud infrastructure — and when not to.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Journey to the Mix: Private Cloud, Public Cloud and Edge
Michael Warrilow, Research VP, Gartner

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.


Thursday, 01 November, 2018 10:00 AM|Thursday, 01 November, 2018 10:45 AM
Meetup: How Have You Saved Time and Money When Negotiating Software & Cloud Contracts?
Peer Open Discussion (no Gartner facilitation), ,

What have you found to be the biggest barriers to successfully contracting for software or cloud solutions? Is it internal procurement process? Drawn out negotiations? What have you found to be successful? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 03:15 PM|Monday, 29 October, 2018 04:00 PM
Women CIO Meetup: Practical Realities of Leaning In
Peer Open Discussion (no Gartner facilitation), ,

Do you share your perspectives and opinions as often and as forcefully as men? How do others react to you when you speak up? Are your views given equal weight? Do you feel you have unique challenges in your organization because you are a woman? Discuss the practical realities of leaning in with other women CIOs. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:20 AM|Tuesday, 30 October, 2018 10:40 AM
Spotlight Session: Tactics to Improve Gender Balance in IT
Kristin Mettraux, Principal Executive Advisor, Gartner

Women represent only 31% of the global IT labor pool and less than 25% of IT leaders. Leading CIOs understand that there are clear business benefits that result from including women on teams that are making innovative, strategic decisions for the digital enterprise. They also understand that improving gender balance requires both recruitment and a retention strategy. This session will show how Adidas, Telstra and others are using low-cost, high-impact ways to recruit and retain women in IT.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Meetup: Cybersecurity - Increasing Awareness and Communicating from Employee to Board Level
Peer Open Discussion (no Gartner facilitation), ,

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
2019 CIO Agenda: Driving Business Model Transformation
Andy Rowsell-Jones, VP Distinguished Analyst, Gartner

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
How to Create Digital KPIs That Work
Paul Proctor, VP Distinguished Analyst, Gartner

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:05 PM
Spotlight Session: How CIOs Can Make Digital Dexterity a C-Suite Priority
Brian Gagnon, Advisory Leader, Gartner

Only 9% of employees across the enterprise have high digital dexterity — the combination of behaviors, mindsets and beliefs that are essential for digital business transformation. Building digital dexterity depends on leadership from the c-suite, so this session will describe the specific decisions and actions that CIOs and other C-suite leaders must take, including creating a compelling digitalization narrative, personally modelling digitally dexterous behaviors, and ensuring that operational workflows, incentives, and policies foster, not hamper, digital dexterity.


Tuesday, 30 October, 2018 12:00 PM|Tuesday, 30 October, 2018 01:30 PM
Aspiring CIO Workshop: Digital Leadership Effectiveness — Are You a T-Rex Leader — And Don't Know It?
Marcus Darbyshire, VP, Executive Partner, Gartner

Come and learn how to adapt your leadership style to get the most out of your team and staff. Learn if you are a T-Rex leader and do not know it and also understand how your style may be a primary cause of team dysfunction — by learning a little neurobiology. Learn how to use the TERA model to improve team performance, professional and personal relationships and to deliver more value in your digital agenda.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Creating Your One-Page Innovation Charter: Defining Context and Outcomes for Greater Impact
Peter Skyttegaard, Research Director, Gartner

In this workshop, you will create your innovation charter: the manifest that will guide your innovation efforts. What should the balance of innovation activities look like: do you optimize or disrupt? Are you looking for short-term results, or long-term impact? And what types of innovation are "good" and which are "bad"? The charter is an invaluable tool to help prioritize, guide and promote your innovation efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 03:15 PM|Tuesday, 30 October, 2018 04:00 PM
Meetup: Women in IT — Developing Talent (Open to Men and Women)
Peer Open Discussion (no Gartner facilitation), ,

Share bright spots and challenges in identifying and developing women in IT leadership. How many of the people you identify as future IT leaders are women? If the numbers are not equal, why? How can your organization start identifying and developing talented women earlier? Knowing that women face obstacles that men don’t, what more can you do to support the women on your team or in your workplace? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
CIO Meetup: Evolution of the CIO Role
Peer Open Discussion (no Gartner facilitation), ,

What have you done to improve strategic relationships with key stakeholders (BOD, executives, peers, team members, external) to increase influence and promote the value of IT? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Ask the Analyst: The 2019 CIO Agenda — Driving Business Model Transformation
Andy Rowsell-Jones, VP Distinguished Analyst, Gartner

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO Agenda research, it will present a chance for follow-on questions and deeper dive into the research findings. All to help IT leaders plan their 2019 leadership agendas.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
How Digital Businesses Attract and Retain the Best App Development Talent
Adrian Leow, Research Director, Gartner

Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rockstars over rock bands suffer loss of productivity and morale. Application leaders should use the guidance in this session to implement processes and techniques to hire and retain the best app development talent.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Creating a Culture That Is Ready for Anything
Leigh McMullen, Research VP, Gartner

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Confidence Looks Different Across Age and Gender — Are You Confusing That With Competence?
Christine Tsinta, Executive Partner, Gartner

The premise: It is not competence that separates the sexes and generations … it is confidence. There are differences between men and women both in their actual levels of confidence and in the display of confidence. There are generational differences as well. Confidence is built through action — if one tries something and has a success, that builds confidence which encourages more action and the cycle continues. So what can leaders do to get that action cycle going to support all the employees in their organization — no matter the gender or age?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
How We Will Work in 2028
Daniel Sanchez Reina, Research Director, Gartner

Will Intelligent software and AI-powered robots join humans at work by 2028. CIOs must anticipate how trends in business, society, technology and information will converge to change where, when, why and with whom we will work in a digital business.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:00 AM
Roundtable: Measuring the Performance of the Office of the CIO
Nils Van Boxsel, Sr Executive Partner, Gartner

CIOs should use metrics aligned to business outcomes to demonstrate how the OCIO contributes to enterprise success. CIOs using office of the CIO functions to support their leadership should: • Define metrics that are based on IT and business outcomes that the OCIO will help to achieve. • Report the metrics together with a supporting narrative that explains the OCIO's contribution to business success to key stakeholders across the enterprise. • Review the metrics on a regular basis as the objectives of the OCIO evolve in line with business needs.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:00 AM
Women in IT Roundtable: Elevate Your Game for Strategic Impact
Nerida Budd, Sr Executive Partner, Gartner
Claire Jorgensen, Sr Executive Partner, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:50 AM|Wednesday, 31 October, 2018 10:10 AM
Spotlight Session: Redefining the IT-Business Interface: Five Engagement Postures for the Digital Era
Kristin Mettraux, Principal Executive Advisor, Gartner

Faced with digital business transformation and growing business-led IT, CIOs are rethinking IT’s approach to engaging the rest of the business. Using an engagement or liaison function as a go-between is no longer enough. 78% of stakeholders want to work with multiple contacts in IT depending on their needs, but less than half believe IT makes this easy. In this session, we’ll show how CIOs at Heineken, Air Products and elsewhere have established five engagement postures — evangelist, consultant, broker, coach, and deliverer — that their teams flex between as the situation dictates.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, Research VP, Gartner

Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:45 AM
Workshop: Apply Design Thinking to Unlock Innovation Across the Executive Leadership Team
Rachel Ratcliffe, Sr Executive Partner, Gartner

Executive leaders, including CEOs, increasingly view design thinking as an essential lever for innovation. The approach transforms customer experience, a top priority for CEOs, CIOs and CMOs. This workshop will provide pragmatic, hands-on experience for executive leaders on how to conceptualize and execute design thinking to unlock innovation through a three step workshop.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Ask the Analyst: Building High-Impact Digital Business Ecosystems and Technology Platforms (Mandarin Session)
Sandy Shen, Research Director, Gartner

Chinese organizations actively participate in digital business ecosystems but the number of partners they have in the ecosystem is low. They are also unsure about how to build a digital business technology platform that brings value to both the organization and partners. This session will answer your questions of how to develop a vibrant ecosystem and extensible technology platform to support digital business initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
CIO Meetup: Planning for the Future of the IT Workforce
Peer Open Discussion (no Gartner facilitation), ,

The IT domain in 2030 will likely evolve out of today's agile practices and professional services models. CIOs will be tasked with organizing a fluid arrangement of teams charged with turning ideas into reality. How is your company planning to tackle future workforce challenges through workforce planning and development? What considerations (if any) do you give to the impact of changing demographics, technology, worker preferences and globalism? How do you anticipate disruption of existing job types and next generation jobs? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Ask the Analyst: A Leaders Guide to Effective Communication and Rebuilding Trust After a Security Breach
Rob McMillan, Research Director, Gartner

It is difficult to avoid disclosure of a security breach. Multiple stakeholders will be seeking answers: directors, staff, suppliers, delivery partners, customers, the media, your government and possibly even the bad guys among them. You must meet mandatory reporting rules, but you don’t want your brand becoming a byword for a particular type of breach. How do you prepare for this challenge?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Scaling High-Performance Teams: Time to Transform
Leigh McMullen, Research VP, Gartner

More and more, business change is a team sport. Leader of teams — and this does include everyone on a high-performance, self-organizing team — must improve results. There is more demand and more uncertainty — within IT but also even more importantly when teams span the business/IT boundary. This session will discuss: 1) What are the team successes to learn from, and what failures can be avoided? 2) What are the best practices for successful high-performance team? 3) How can the team approach be scaled up and out to the whole enterprise?


Wednesday, 31 October, 2018 02:45 PM|Wednesday, 31 October, 2018 03:30 PM
Meetup: Non-traditional Rewards for Employees
Peer Open Discussion (no Gartner facilitation), ,

What non-traditional rewards have you found effective to help keep staff motivated and engaged, and when do you use them? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The CEO Perspective 2018: How CIOs Should Respond
Kristian Steenstrup, VP & Gartner Fellow, Gartner

How are business leader priorities changing in response to market cycles and economic uncertainties? How is CEO thinking changing, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
A Practical Approach to Present to the Board of Directors for CIOs
Peter Skyttegaard, Research Director, Gartner

Some CIOs say, "Every presentation in front of the board, is an opportunity to get fired." Board presentations are often high-stress encounters for CIOs and other executives. This session will present practical tips and techniques for dealing with board presentations, from reporting status to dealing with digital discussions.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Understand and Change Your Organization's Culture Using Gartner's PRISM
Daniel Sanchez Reina, Research Director, Gartner

Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Use Growth Mindset Culture Hacking to Accelerate Change
Graham Waller, VP Distinguished Analyst, Gartner

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.


Monday, 29 October, 2018 03:15 PM|Monday, 29 October, 2018 04:00 PM
Meetup: Fraud and Cybersecurity in the Banking Industry
Peer Open Discussion (no Gartner facilitation), ,

Fraud and cybersecurity are at the forefront of IT discussions within the banking industry. What have you found to be successful? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Meetup: Cybersecurity - Increasing Awareness and Communicating from Employee to Board Level
Peer Open Discussion (no Gartner facilitation), ,

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Digital Transformation Requires Integrated Risk Management
Earl Perkins, Research VP, Gartner

Integrated risk management (IRM) is the successor to governance, risk and compliance management, addressing cross-domain concerns that digital transformation initiatives bring to organizations. This presentation answers the questions (1) what is IRM and why do you care? (2) how has digital transformation changed the business risks a company faces and (3) what you can do to use IRM to address digital transformation risks.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Seven Reasons More CEOs Will Be Fired Over Cybersecurity Breaches
Paul Proctor, VP Distinguished Analyst, Gartner

Using the Senate Testimony of former Equifax CEO Richard Smith, Gartner presents a timeline of events and a current analysis of factors that put senior non-IT executives at risk following a cybersecurity event. Learn how defensibility and corporate culture are key attributes when developing a cybersecurity program that balances the needs to protect with the needs to run your business.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Ask the Analyst: A Leaders Guide to Effective Communication and Rebuilding Trust After a Security Breach
Rob McMillan, Research Director, Gartner

It is difficult to avoid disclosure of a security breach. Multiple stakeholders will be seeking answers: directors, staff, suppliers, delivery partners, customers, the media, your government and possibly even the bad guys among them. You must meet mandatory reporting rules, but you don’t want your brand becoming a byword for a particular type of breach. How do you prepare for this challenge?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Top Trends in Security for 2018/2019
Earl Perkins, Research VP, Gartner

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CISOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: Financial Management of Agile Development — What Changes?
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 03:15 PM|Monday, 29 October, 2018 04:00 PM
Women CIO Meetup: Practical Realities of Leaning In
Peer Open Discussion (no Gartner facilitation), ,

Do you share your perspectives and opinions as often and as forcefully as men? How do others react to you when you speak up? Are your views given equal weight? Do you feel you have unique challenges in your organization because you are a woman? Discuss the practical realities of leaning in with other women CIOs. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:20 AM|Tuesday, 30 October, 2018 10:40 AM
Spotlight Session: Tactics to Improve Gender Balance in IT
Kristin Mettraux, Principal Executive Advisor, Gartner

Women represent only 31% of the global IT labor pool and less than 25% of IT leaders. Leading CIOs understand that there are clear business benefits that result from including women on teams that are making innovative, strategic decisions for the digital enterprise. They also understand that improving gender balance requires both recruitment and a retention strategy. This session will show how Adidas, Telstra and others are using low-cost, high-impact ways to recruit and retain women in IT.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
CIO Meetup: Best Practices to Implement Agile Teams
Peer Open Discussion (no Gartner facilitation), ,

Best practices, common pitfalls and cultural challenges. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
How to Create Digital KPIs That Work
Paul Proctor, VP Distinguished Analyst, Gartner

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Market Guide for Workstream Collaboration
Mike Gotta, Research VP, Gartner

Gartner's first Market Guide for Workstream Collaboration provides an overview of this emerging market. The session will review results and provide commentary on use cases and technology options.


Tuesday, 30 October, 2018 11:30 AM|Tuesday, 30 October, 2018 11:50 AM
Hype Cycle for Digital Workplace
Gavin Tay, Research Director, Gartner

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:05 PM
Spotlight Session: How CIOs Can Make Digital Dexterity a C-Suite Priority
Brian Gagnon, Advisory Leader, Gartner

Only 9% of employees across the enterprise have high digital dexterity — the combination of behaviors, mindsets and beliefs that are essential for digital business transformation. Building digital dexterity depends on leadership from the c-suite, so this session will describe the specific decisions and actions that CIOs and other C-suite leaders must take, including creating a compelling digitalization narrative, personally modelling digitally dexterous behaviors, and ensuring that operational workflows, incentives, and policies foster, not hamper, digital dexterity.


Tuesday, 30 October, 2018 11:45 AM|Tuesday, 30 October, 2018 12:30 PM
Meetup: The Evolution of DevOps
Peer Open Discussion (no Gartner facilitation), ,

Share best practices with others on how to transform a traditional IT organization into a "DevOps organization". Which approach have you used to drive a transformation towards Agile/DevOps? Was this approach successful? What hurdles did you have to overcome? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 12:00 PM|Tuesday, 30 October, 2018 01:30 PM
Aspiring CIO Workshop: Digital Leadership Effectiveness — Are You a T-Rex Leader — And Don't Know It?
Marcus Darbyshire, VP, Executive Partner, Gartner

Come and learn how to adapt your leadership style to get the most out of your team and staff. Learn if you are a T-Rex leader and do not know it and also understand how your style may be a primary cause of team dysfunction — by learning a little neurobiology. Learn how to use the TERA model to improve team performance, professional and personal relationships and to deliver more value in your digital agenda.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
CIOs Can Raise Awareness With Diversity and Improve Engagement With Inclusion
Daniel Sanchez Reina, Research Director, Gartner

Enterprises have pursued diversity initiatives expecting improved performance and enhanced culture. For some organizations the outcomes have been limited, disappointing or disruptive and continuing to put more efforts into diversity training has only increased the disruptive effects. CIOs should introduce inclusion initiatives to shift the focus from differences to shared goals and outcomes.


Tuesday, 30 October, 2018 03:15 PM|Tuesday, 30 October, 2018 04:00 PM
Meetup: Women in IT — Developing Talent (Open to Men and Women)
Peer Open Discussion (no Gartner facilitation), ,

Share bright spots and challenges in identifying and developing women in IT leadership. How many of the people you identify as future IT leaders are women? If the numbers are not equal, why? How can your organization start identifying and developing talented women earlier? Knowing that women face obstacles that men don’t, what more can you do to support the women on your team or in your workplace? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 03:15 PM|Tuesday, 30 October, 2018 04:00 PM
Meetup: Education and the Digital Workplace
Peer Open Discussion (no Gartner facilitation), ,

Discuss best practices and lessons learned when defining and implementing a mobile, data driven, fully operational digital workplace solution with proactive IT support model. Share pros/cons of solutions (Box, Google Drive/Gmail, O365, etc.), roadmaps, issues, practical realities and opportunities faced by others in K12 and Higher Education. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
How Digital Businesses Attract and Retain the Best App Development Talent
Adrian Leow, Research Director, Gartner

Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rockstars over rock bands suffer loss of productivity and morale. Application leaders should use the guidance in this session to implement processes and techniques to hire and retain the best app development talent.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Developing Innovation Strategy: A Primer for CIO to Deliver Successful Innovation
Derek Miers, Research Director, Gartner

Gartner research reveals clients use two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what CIOs need to know to develop innovation strategy at your organization.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Creating a Culture That Is Ready for Anything
Leigh McMullen, Research VP, Gartner

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Confidence Looks Different Across Age and Gender — Are You Confusing That With Competence?
Christine Tsinta, Executive Partner, Gartner

The premise: It is not competence that separates the sexes and generations … it is confidence. There are differences between men and women both in their actual levels of confidence and in the display of confidence. There are generational differences as well. Confidence is built through action — if one tries something and has a success, that builds confidence which encourages more action and the cycle continues. So what can leaders do to get that action cycle going to support all the employees in their organization — no matter the gender or age?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
How We Will Work in 2028
Daniel Sanchez Reina, Research Director, Gartner

Will Intelligent software and AI-powered robots join humans at work by 2028. CIOs must anticipate how trends in business, society, technology and information will converge to change where, when, why and with whom we will work in a digital business.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:00 AM
Women in IT Roundtable: Elevate Your Game for Strategic Impact
Nerida Budd, Sr Executive Partner, Gartner
Claire Jorgensen, Sr Executive Partner, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:50 AM|Wednesday, 31 October, 2018 10:10 AM
Spotlight Session: Redefining the IT-Business Interface: Five Engagement Postures for the Digital Era
Kristin Mettraux, Principal Executive Advisor, Gartner

Faced with digital business transformation and growing business-led IT, CIOs are rethinking IT’s approach to engaging the rest of the business. Using an engagement or liaison function as a go-between is no longer enough. 78% of stakeholders want to work with multiple contacts in IT depending on their needs, but less than half believe IT makes this easy. In this session, we’ll show how CIOs at Heineken, Air Products and elsewhere have established five engagement postures — evangelist, consultant, broker, coach, and deliverer — that their teams flex between as the situation dictates.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, Research VP, Gartner

Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:45 AM
Workshop: Apply Design Thinking to Unlock Innovation Across the Executive Leadership Team
Rachel Ratcliffe, Sr Executive Partner, Gartner

Executive leaders, including CEOs, increasingly view design thinking as an essential lever for innovation. The approach transforms customer experience, a top priority for CEOs, CIOs and CMOs. This workshop will provide pragmatic, hands-on experience for executive leaders on how to conceptualize and execute design thinking to unlock innovation through a three step workshop.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Meetup: Agile Financial Governance - What Changes? What Doesn't?
Peer Open Discussion (no Gartner facilitation), ,

How have your financial governance processes and practices changed with the implementation of agile in your organization? How have you communicated the need for this change to your stakeholders? How have you tracked the value of agile and the associated costs in the past? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
CIO Meetup: Planning for the Future of the IT Workforce
Peer Open Discussion (no Gartner facilitation), ,

The IT domain in 2030 will likely evolve out of today's agile practices and professional services models. CIOs will be tasked with organizing a fluid arrangement of teams charged with turning ideas into reality. How is your company planning to tackle future workforce challenges through workforce planning and development? What considerations (if any) do you give to the impact of changing demographics, technology, worker preferences and globalism? How do you anticipate disruption of existing job types and next generation jobs? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
The Top 10 Emerging Digital Workplace Technologies to Energize Your Workforce
Mike Gotta, Research VP, Gartner

The pace of new technology introduction is accelerating and the business needs to exploit new tools is growing. Organizations must increase scanning efforts to identify the employee-facing technologies that will drive competitive advantage. We will present our favorite 10 break-out technologies that will drive the digital dexterity of the workforce.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Scaling High-Performance Teams: Time to Transform
Leigh McMullen, Research VP, Gartner

More and more, business change is a team sport. Leader of teams — and this does include everyone on a high-performance, self-organizing team — must improve results. There is more demand and more uncertainty — within IT but also even more importantly when teams span the business/IT boundary. This session will discuss: 1) What are the team successes to learn from, and what failures can be avoided? 2) What are the best practices for successful high-performance team? 3) How can the team approach be scaled up and out to the whole enterprise?


Wednesday, 31 October, 2018 02:45 PM|Wednesday, 31 October, 2018 03:30 PM
Meetup: Non-traditional Rewards for Employees
Peer Open Discussion (no Gartner facilitation), ,

What non-traditional rewards have you found effective to help keep staff motivated and engaged, and when do you use them? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 10:00 AM|Thursday, 01 November, 2018 10:20 AM
Spotlight Session: Build the Five Competencies That Drive Digital Dexterity
Kristin Mettraux, Principal Executive Advisor, Gartner

Gartner’s unique survey into the drivers of digital dexterity identified five competencies that are needed by every digitally dextrous employee. The competencies include adaptability, business acumen, political savviness, fusion collaboration and systems thinking. This session will show CIOs how they can help build those competencies in the IT team and across the enterprise as a whole.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Ask the Analyst: Workplace by Facebook — What Are People Asking and What It Means to You?
Mike Gotta, Research VP, Gartner

Workplace by Facebook is emerging across all industries and geographies as a potential solution for employee communications, ad hoc collaboration and community building. This session will discuss the most commonly received questions on Workplace by Facebook and allow participants to join into a general conversation on its use, concerns, risks and potential value.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Embracing "Shadow IT" Within the I&T Operating Model to Accelerate Digital Execution — Resistance Is Futile
Donna Scott, VP Distinguished Analyst, Gartner

It no longer makes sense for the IT organization to be the sole provider, broker and gatekeeper for Information and technology (I&T) capabilities. "Shadow IT" is on the rise in terms of scope and sophistication. Resistance is futile. Faced with this new reality CIOs must adapt the role of the IT organization, adapt the I&T operating model and change how the IT organization engages with and supports a super-distributed approach to exploiting information and technology.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Understand and Change Your Organization's Culture Using Gartner's PRISM
Daniel Sanchez Reina, Research Director, Gartner

Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Use Growth Mindset Culture Hacking to Accelerate Change
Graham Waller, VP Distinguished Analyst, Gartner

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.


Hear it first at Symposium!