View this years agenda highlights - showcased across a number of key disciplines, covering the challenges most critical to IT executives.

 

Click here for a sneak peek into the latest research that will be presented at Gartner Symposium/ITxpo around these hot topics or simply click here to download a copy of the agenda.

Agenda Highlights / By Topic

Top Trends in Application Architecture That Enable Your Digital Business Transformation
Dive into the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.

 

How to use Gartner’s Digital Business Technology Platform to Communicate to Digital Business Implementation
The technology to support digital business will include almost all your existing technology platforms, new things to be built, and partner's platforms as well. Gartner's Digital Business Technology Platform model provides a way of abstracting this complexity so the digital business processes can be specified at a high level before diving into the details.

 

Unifying Business Technology and Information Technology Demands Systems of Systems Thinking
The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.

 

Magic Quadrant for Mobile App Development Platforms
Application leaders face an increasing array of digital channels to support, from apps to virtual personal assistants. We evaluate the major MADP vendors used to accelerate and scale mobile app development and the evolution of this towards multiexperience apps to support digital businesses.

 

How Digital Business Attract and Retain the Best App Development Talent
Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rockstars over rock bands suffer loss of productivity and morale. Application leaders should use the guidance in this session to implement processes and techniques to hire and retain the best app development talent.

A CXO's Perspective on the Opportunities and Limits of AI
It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies.

 

The Business Impact and Emerging Use Cases of Artificial Intelligence from China
The hype for AI technologies is overwhelming among government and enterprises in China. Many AI-enabled use cases are being created to solve the local market issues; bringing disruptive impact to the industries. In this session, we would like to share emerging use cases of AI technologies from China that are applicable to the CIOs in Asia Pacific to learn and leverage the insights when adopting AI technologies.

 

Maverick: What is the Opposite of Artificial Intelligence?
Behavioral psychologist Dan Ariely said about applicability of AI, "Rather than trying to work against human nature I think we should be working with human nature." Use a metamodel of AI through the eyes of people, their expectations and hopes to fix past problems, address current needs and fulfill future aspirations. Most importantly, this model will help to use the opposites of AI to surface how to truly take advantage of AI. 

Making Machine Learning Explainable:  Unraveling the Mysteries of the Black Boxes
As machine and deep learning models are critical parts of more and more business decisions, knowing how those models derive their insights is becoming necessary. From potentially harmful biases to legal and regulatory compliance, the anatomy of business decisions is vital to generate trust in the process before those models apply decisions at scale. A few best practices can help organizations in opening those black boxes.


Exploiting AI to Successfully Transform Government Services
Top performing organizations increasingly depend on artificial intelligence (AI) solutions to deliver critical business outcomes. Government CIOs must strategically invest in AI to optimize public services and transform the work environment. This presentation provides a framework to evaluate and quickly implement AI projects that provide immediate business value.

Understanding the Blockchain Platform Market
The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from mid-year 2017

 

Presenting Blockchain Impact Assessments to Senior Business Executives
CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.

 

How Will Blockchain Affect Your Business Model?
Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise.

 

Maverick: The Illusion of Blockchain Disintermediation
Despite the massive over-hype surrounding blockchain, blockchain ecosystems do not disintermediate existing intermediation platforms. We will live in a world with new complex intermediaries with self-sustainable, self-enforcing rules and decentralized governance models. We will show up how this new world will look like with recyclable trust systems, new intermediations with fluid and adaptable rules making any business to be prepared for this new world.

 

Assessing Innovation in Blockchain Start-ups
This session will look at new business and technology innovations emerging in blockchain start-ups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.

Top Trends in Analytics That Will Change Your Business
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is rapid evolution in how and where analysis can be deployed.

 

CIOs, You’ve Lost the Race: How to Become Relevant in Data and Analytics
Data and analytics is at the core of digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: 1) How to foster not fight business led analytics 2) Striking the balance between IT led centralized/and business decentralized teams 3) "Must have" strategic roles and partnerships

 

Data Management: Everything You Do Now Will Change, and Soon
CIOs and senior IT executives need to recognize and direct a massive transformation in how they manage data you will: Work with data in motion, not just at rest Move to the cloud and connect to data, not just collect it Replace a lot of legacy Lose experienced people — and hire for new skills Partner with new vendors — more than ever Prioritize active metadata for security and semantics

 

Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Explore critical aspects of leading data-driven success, including: how does curiosity help us identify and communicate the measurable business value of data? How does data and analytics capability help us to inject "think" into every aspect of the business? How do you communicate identified business challenges with courage and sensitivity?

 

Digital Platforms: The Role Data and Analytics Play in Their Success
This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. How does understanding decision making add value to your digital business platform? What is a data and analytics Platform and how does it support digital business? How and where can you start leveraging your data and analytics today?

The Journey to the Mix: Private Cloud, Public Cloud and Edge
I&O leaders need to modernize for existing applications while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge – enabled and managed by I&O.

 

Amazon Versus Alibaba
Alibaba and Amazon have collectively brought us platform business models, cloud computing, and p2p payment. Today, we take these capabilities for granted — but these two giants are not standing still. Up next: 4-hour supply chain, banking the world, and demise of the credit card. CIOs need to understand how their combined innovations and eventual competition will change the world again

Superior Customer Experience — The Winner Takes It All
In 2018, the organization with the best customer experience is being disproportionately rewarded. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?

 

Innovate! Top 10 Trends Transforming Digital Commerce
Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.

 

The Economics of FOMO: Customers Fear Missing Out
A new phenomenon has emerged over the last decade, thanks to millennials and generation-Z — it's called FOMO or "the fear of missing out." This also applies to older consumers and businesses. By understanding the Economics of FOMO, CIOs can leverage technologies and techniques to position themselves as customer advocates and digital business leaders.

 

Customer Experience Technology Foundations
Creating a superior customer experience is top of mind for CEOs, so providing the technology foundation to deliver a superior customer experience must be top of mind for CIOs. In this session, we'll look at the technologies which serve as systems of record, systems of differentiation, and systems of innovation for building a superior customer experience.

Is Digital Government About Transformation, Optimization, or Both?
The technologies and capabilities now disrupting and transforming private sector industries are being adopted more slowly and with less urgency by government. In this presentation, government CIOs will learn how to speed progress by prioritizing business optimization over transformation and establishing realistic expectations about the scale and scope of change their organizations can absorb.
 

2019 CIO Agenda: Driving Business Model Transformation
CEOs are reimagining business models in pursuit of growth and enhanced mission fulfillment. Helping reimagine a business model, then deploying it at scale, is a challenge all CIOs will have to rise to, but the barriers can seem daunting. What should CIOs do to reimagine and implement business model change at scale? This session will provide an answer, helping CIOs plan their 2019 leadership agenda.

 

Top 10 Strategic Technology Trends for 2019
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

 

Top Challenges to Transforming Your Operating Model to Digital and How to Overcome Them
Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.

 

How to create Digital KPIs That Work
Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.

The Top 10 Strategic Technology Trends for 2019
These 10 trends significant disruptive potential, and set the stage for innovation over the next five years. Examine the business impact of these trends and learn how to adjust business models and operations appropriately.

 

Magic Quadrant: Industrial IoT PlatformsIndustrial IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across industrial companies. IIoT as a whole is still an immature market however and there is a clear gap between vendor marketing and reality. The 2018 Industrial IoT Platform Magic Quadrant exposes that reality and illustrates the current state of IoT.
 

Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability

Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.

 

Innovate! Top 10 Trends Transforming Digital Commerce
Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities

 

Presenting Blockchain Impact Assessments to Senior Business Executives
CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.  

 

Top Trends in Application Architecture That Enable Your Digital Business Transformation
Dive into the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.

 

Magic Quadrant for Mobile App Development Platforms
Application leaders face an increasing array of digital channels to support, from apps to virtual personal assistants. We evaluate the major MADP vendors used to accelerate and scale mobile app development and the evolution of this towards multiexperience apps to support digital businesses.


Unifying Business Technology and Information Technology Demands System of Systems Thinking

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly. 

Creating a Culture That Is Ready for Anything
The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.


Developing Innovation Strategy: A Primer for CIO to Deliver Successful Innovation
Gartner research reveals clients use two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what CIOs need to know to develop innovation strategy at your organization.


Learn to Innovate: Innovate to Learn
Innovation is critical to digital business. Yet the more successful the analog business or public sector enterprise, the more likely that innovation is a lost art! This session provides guidance for CIOs to jump start an innovative program that includes business peers. Our approach to innovative experimentation enables joint creation of an ROI-alternative business case to justify funding of potential high value ideas.
 

Gartner’s Top Strategic Predictions for 2018 and Beyond: Practicality Exists Even in Instability
Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.


Use Growth Mindset Culture Hacking to Accelerate Change 
Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.

 

How to Create Digital KPIs That Work
Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.


How Digital Business Attract and Retain The Best App Development Talent
Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rockstars over rock bands suffer loss of productivity and morale. Application leaders should use the guidance in this session to implement processes and techniques to hire and retain the best app development talent.


The Strategic Role of Employee Communications in the Digital Workplace
Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.

 

Scaling High-Performance Teams: Time to Transform
More and more, business change is a team sport. Leader of teams — and this does include everyone on a high-performance, self-organizing team — must improve results. There is more demand and more uncertainty — within IT but also even more importantly when teams span the business/IT boundary. This session will discuss: 1) What are the team successes to learn from, and what failures can be avoided? 2) What are the best practices for successful high-performance team? 3) How can the team approach be scaled up and out to the whole enterprise?

 

Digital Transformation Requires Integrated Risk Management
Integrated risk management (IRM) is the successor to governance, risk and compliance management, addressing cross-domain concerns that digital transformation initiatives bring to organizations. This presentation answers the questions (1) what is IRM and why do you care? (2) how has digital transformation changed the business risks a company faces and (3) what you can do to use IRM to address digital transformation risks.


Seven Reasons More CEOs Will Be Fired Over Cybersecurity Breaches
Using the Senate Testimony of former Equifax CEO Richard Smith, Gartner presents a timeline of events and a current analysis of factors that put senior non-IT executives at risk following a cybersecurity event. Learn how defensibility and corporate culture are key attributes when developing a cybersecurity program that balances the needs to protect with the needs to run your business.

 

Top Trends in Security for 2018/2019
This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CISOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

The Top 10 Emerging Digital Workplace Technologies to Energize Your Workforce
The pace of new technology introduction is accelerating and the business needs to exploit new tools is growing. Organizations must increase scanning efforts to identify the employee-facing technologies that will drive competitive advantage. We will present our favorite 10 break-out technologies that will drive the digital dexterity of the workforce.

 

Future-Proof Your Workforce With Digital Dexterity
Boosting the digital dexterity of your workforce is an essential imperative to prosper in a time of turmoil. This presentation helps leaders to develop a digital dexterity program that targets individuals, teams and the broader organization.

 

Understand and Change Your Organizations Culture Using Gartner’s PRISM
Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.

 

Creating a Culture That Is Ready for Anything
The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.

 

The Strategic Role of Employee Communications in the Digital Workplace
Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.

 

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