Agenda
Sunday, 10 September, 2023 / 03:00 PM - 07:00 PM AEST
Collect your badge at Registration located in the Southern Pavilion. You will need to provide photo ID at registration. Badges must be worn throughout the conference.
Information points are located throughout the venue and our friendly team can help with all of your questions. Or use the AskUs Chat on the app to ask us anything.
Sunday, 10 September, 2023 / 04:00 PM - 04:20 PM AEST
This tour is designed for attendees with accessible, mobility or sensory needs who may wish to be orientated with the venue and space prior to the conference. Spaces are limited and attendees must be registered in advance for the tour. Our Accessibility Ambassador will guide a small group of attendees through key conference areas, highlight lift access, and reserved areas as well as the Quiet Zone, Multi Faith Prayer Room and Inclusive Restrooms. Please meet at Registration Support at 4:00pm and the tour will begin at 4:05pm.
Monday, 11 September, 2023 / 06:30 AM - 07:15 AM AEST
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise.
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate outdoor exercise attire, running shoes
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Monday, 11 September, 2023 / 07:00 AM - 07:45 AM AEST
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability.
• Yoga mats will be provided
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate exercise attire
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
• The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 7
Monday, 11 September, 2023 / 07:00 AM - 09:30 AM AEST
Welcome to IT Symposium/Xpo! Head to any of the foyers to find arrival refreshments such as scrambled egg and bacon filo with chipotle tomato relish, assorted Danish pastries, and fresh fruit along with coffee, tea, and juice. There will be plenty of barista coffee for those that want to kick start their day. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Monday, 11 September, 2023 / 07:00 AM - 05:00 PM AEST
The Exclusive Member Lounge is a comfortable space for members to unwind, network with peers and get work done. Eligible members include Executive Programs, Gartner for CIOs and Gartner for Mid-Size Enterprise CIOs as well as Majestic prospects. Research Board and Ruby prospects also have access.
The Exclusive Members Meeting Center is directly below the lounge and rooms can be booked at the check-in desk during lounge hours.
Monday, 11 September, 2023 / 07:00 AM - 05:30 PM AEST
Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.
Monday, 11 September, 2023 / 07:00 AM - 06:30 PM AEST
Collect your badge at Registration located in the Southern Pavilion. You will need to provide photo ID at registration. Badges must be worn throughout the conference.
Information points are located throughout the venue and our friendly team can help with all of your questions. Or use the AskUs Chat on the app to ask us anything.
Monday, 11 September, 2023 / 08:30 AM - 08:50 AM AEST
Anthony Pohl, Sr Director, Program Management, Gartner
This is the best way to start your on-site experience! Whether or not it's your first time here, you'll walk away from this session with insights into the conference's key topics and content.
Monday, 11 September, 2023 / 09:30 AM - 10:30 AM AEST
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships. Acknowledgement to Country performed by William Barton and the Bentley String Quartet.
Monday, 11 September, 2023 / 10:30 AM - 11:15 AM AEST
Join us for snacks, coffee and tea during a brief break between sessions. This morning's break items will be blackberry apple tea cake [V] and baked savoury empanadas with tomato jalapeño relish. Barista coffee will be served all day on IT Xpo.
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
Visit IBM's Engagement Zone and join the race towards net zero with our new interactive sustainability challenge! Explore AI driven visual inspection and learn how you can achieve your sustainability goals today.
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
The future of driving is electric, and the Porsche Taycan embodies this evolution – be a part of the excitement! Experience the exhilaration of the future at the NetApp Engagement Zone, where the Porsche Taycan Electric Supercar takes center stage. A true marvel of all-electric performance, the Taycan redefines driving with its instant acceleration, flawless design, and sustainable power. Join us at the main entrance for a chance to witness the fusion of innovation, style, and high-octane prowess, and don't miss out on exclusive Porsche giveaways that add an extra thrill to the experience.
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
Step into the adrenaline-fueled world of Formula 1 racing with Zoom's immersive virtual reality pit stop game. Utilising the Zoom Developer Platform to blend video and VR technologies, you can experience the thrilling fast-paced action of a pit crew member as you test your speed, precision and teamwork skills. You can also double up with another player to get the best record time. Every second counts in this ultimate race against the clock to get the car out to the lane as fast as possible. Are you up for the challenge?
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
Witness the future of process augmentation through automation with Power Apps. Discover how we elevate value chains by integrating intelligent automation into processes, unleashing efficiency, agility, and innovation. Don't miss the opportunity to craft apps with Stretch 365 in the engagement zone and witness our astounding solution demos at the engagement zone
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
We’re saluting the rockstars of business at Gartner IT Symposium. Drop in at the Workday booths where we’ll be rocking the sound of modern systems with pinball and guitar hero competitions and rockstar worthy giveaways.
Look forward to seeing you there.
Monday, 11 September, 2023 / 10:30 AM - 05:15 PM AEST
Want a sneak peak at how Oracle is helping Oracle Red Bull Racing drivers achieve peak performance? Get in the drivers seats with an F1 simulator and experience firsthand how the world's best drivers are using data to enhance on track performance. Learn how you can use Oracle Cloud platforms to prototype predictive algorithms and display outcomes. Top the leader board and win prizes.
Monday, 11 September, 2023 / 10:30 AM - 06:45 PM AEST
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.
Monday, 11 September, 2023 / 10:45 AM - 11:05 AM AEST
Marc Leijten, ADVISOR VALUEOPS EMEA, Broadcom
Many organizations are in the midst of a transformation journey that will lead to an Agile-driven digital business that can face disruptions and competitive pressures while delivering customer value. To thrive in a world faced by continuous disruptions, organizations face the imperative to constantly transform and innovate. Value Stream Management (VSM) solutions are a key driver for successful transformation, and in this session, Broadcom will share insights on how VSM increases transparency, improves organizational alignment, retains governance and maximizes customer value.
Monday, 11 September, 2023 / 10:45 AM - 11:05 AM AEST
Steve Vials, HEAD OF GWS SALES, AUNZ, google
A new era of work is here. Join Steve Vials in this session to learn how generative AI is being used in Google Workspace to supercharge creativity and productivity. We’ll discuss specific examples of how generative AI is being used in Gmail, Docs, and more. And we’ll share our vision for the future of work.
Monday, 11 September, 2023 / 10:45 AM - 11:05 AM AEST
Tom Ongley, RVP APJ Sales Engineering, WalkMe
Discover WalkMe's Digital Adoption Platform - the ultimate solution for elevating digital proficiency! Join our live demo and experience how our intelligent guidance and automation enhances user experience, reduces support requests and drives successful digital transformation. Gain data-driven insights, streamline workflows, and create a user-centric culture.
Monday, 11 September, 2023 / 10:45 AM - 11:05 AM AEST
Damian Leach, CTO, Workday
The future of work has arrived with AI transforming every aspect of the business. HR has shifted to a skills-based economy. Finance has modernised to fully digital transactions. And IT must manage tools for a distributed workforce while keeping up with emerging compliance, laws, and regulations - and ethical approaches to delivering AI. Join us to hear how AI is becoming essential to HR and Finance strategies.
Monday, 11 September, 2023 / 11:00 AM - 11:45 AM AEST
Join this Peer Meetup and share what’s driving the reactive and proactive security discussions in your organization. What is the most urgent, and what is the most effective? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.
Monday, 11 September, 2023 / 11:00 AM - 11:45 AM AEST
When considering gender diversity in IT roles, it is critical to not just grow your pool of talent, but also consider how you are promoting and developing those who are already within your internal talent pipeline to grow diversity in leadership roles. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. This Peer Meetup is open to ALL attendees, no matter their background and identity. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.
Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST
Benjamin Seesel, VP, Advisory, Gartner
This session will unpack Gartner's digital banking hype cycles to explain the key trends and themes associated with these technologies.
Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST
Lloyd Jones, Sr Director Analyst, Gartner
Utilities must leverage digital innovations and embed AI to improve business efficiency, transform operations to include beyond the meter to diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments to support critical capabilities that execute on strategic business goals.
Monday, 11 September, 2023 / 11:15 AM - 11:35 AM AEST
Shailesh Muvera, Sr Principal, Advisory, Gartner
The strategic portfolio management (SPM) market is a direct response to increasing recognition among enterprises that SPM, as a set of business capabilities, processes and supporting portfolio management technology, is critical for the success of digital initiatives amid an increasingly dynamic and uncertain business environment. This session will provide an overview of the SPM market and present the latest SPM Magic Quadrant.
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Brian Prentice, VP Analyst, Gartner
Geopolitics is playing out in the digital sphere and is increasingly having a direct impact on the operations of multinationals. This presentation will look at the most significant digital geopolitical events of the past year that can help CIOs contribute to their organization's strategic decision making.
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Kristin Moyer, Distinguished VP Analyst, Gartner
CEO thinking is constantly challenged by events. Using our survey-based research, we assess the shifting priorities and changing views of CEOs looking forward to 2024. We explain the technology-related agenda impacts and how CIOs should respond.
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Generative AI is a powerful trend that harnesses AI applications such as ChatGPT to create new and original content. In this session, we will discuss the current state of Generative AI - key use cases, technology landscape - and peek into how it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Tori Paulman, Sr Director Analyst, Gartner
Come hear the top insights and most surprising findings from the 2023 Gartner Digital Worker Survey. This session will provide critical insights into workers preferences on where work happens, applications, collaboration methods, and intent to stay that will compel you to change course in your digital employee experience survey.
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Hung LeHong, Distinguished VP Analyst, Gartner
Benchmarking your digital execution KPIs against industry peers provides an objective fact base to gauge competitive position, and to identify and launch initiatives that can be quantified and optimized. Learn how to continuously optimize and improve IT operations and digital platforms in order to achieve your strategic digital priorities. Ready to quickly benchmark your digital execution against industry peers? Answer 5 KPI questions via the Rapid Digital Execution Scorecard for immediate results. Open the second PDF and click the blue Launch button to get started.
Monday, 11 September, 2023 / 11:15 AM - 11:45 AM AEST
Michael Warrilow, VP Analyst, Gartner
To accelerate digital innovation, technology teams must go beyond cloud centers of competence. They must sponsor a cloud center of excellence that empowers and enables the business, have a transformative approach to infrastructure and operations, and have an emphasis on agility throughout the rest of the I&T operating model.
Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST
Roger Caleya, Sr Director Analyst, Gartner
The perception of strategic planning as a complex and time-consuming exercise makes midsize enterprise CIOs respond operationally to business demands. Bring your questions, and learn from those posed by your peers, to this interactive session. Solve your doubts around IT strategic planning, and jump-start the creation of your strategy.
Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST
Mat Myers, Sr Executive Partner, Gartner
Stijn De Lathouwers, Executive Partner, Domains, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities, and what’s on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Monday, 11 September, 2023 / 11:15 AM - 12:00 PM AEST
Jon Krause, VP, Executive Partner, Gartner
Mardi Paterson, Executive Partner, Domains, Gartner
Ongoing changes have resulted in employee burnout from work overload, eroded trust and a lost sense of purpose. What have you done to re-engage employees? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Monday, 11 September, 2023 / 11:15 AM - 12:15 PM AEST
Jaideep Thyagarajan, Director Analyst, Gartner
This clinic is an interactive session that will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Attendees will receive ready-to-use templates and checklists to put these 10 TTTs in action in their organizations.
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Amir Hameed, SVP, WORLDWIDE SOLUTION SALES & ENGINEER, RingCentral
CIOs emerged as organisational superheroes post-pandemic, using digital transformation to change the way we do business. Today, they’re faced with a new set of villains and challenges to overcome. Luckily for CIOs, they get a newfound power to add to their toolbelt - AI. In this session, we will examine how pervasive AI will be to your industry, transform unified communications, contact center and beyond while also maximizing your value, increasing ROI and reducing your time to payback.
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Terry Roach, Founder & Chief Product Officer, Capsifi
The modern enterprise is in a state of constant transformation. Faced with unrelenting pressure to innovate & adapt to a continuously evolving digital landscape, competitive advantage is shifting to those organisations that can dynamically adjust & adapt their business operating models to capture & maintain market leadership. Operational agility has become essential to success; there is no room for slow & steady. This agile imperative demands a new integrated approach that breaks through siloed perspectives with holistic insights into the complex interdependencies of the business operation.
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Brian Emerson, VP & GM ITOM, servicenow
Kylie Nolan, Manager, IT Service Operations, Energy Qld
Join Brian Emerson, VP & GM ITOM, ServiceNow, and Kylie Nolan, Manager IT Service Operations at Energy Queensland, as they unpack a collaborative journey towards Service Operations excellence through the power of Gen AI. Brian will share Service Operations fundamentals for driving a 360 strategy for success, and CIOs will gain valuable insights for informed decision-making. You’ll discover how Energy Queensland harnessed ServiceNow's innovative platform to revolutionise its service operations and deliver an unparalleled customer experience. Don't miss this exclusive chance to gain invaluable insights and actionable lessons from a remarkable digital transformation journey, equipping session attendees with the knowledge and tools to navigate their own path to success.
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Chris O'Brien, DIGITAL TRANSFORMATION LEAD - DATA & AI, NZ Post
Justin Tauber, STRATEGIC INNOVATION & RESPONSIBLE AI LE, Salesforce
How do you balance innovation and speed with responsibility and trust? There currently exists an AI trust gap, where AI is the number 1 priority for CEOs, yet 59% of customers don’t trust companies with their data. Learn how to drive efficiencies and bridge the trust gap with Salesforce: AI + Data + CRM. Hear insights from Chris O'Brien, Digital Transformation Lead - Data & AI, NZ Post:
1. Responsible use of AI
2. Personalisation at scale
3. Empowering employees to do more with greater quality, scale and speed
4. The use of AI to accelerate commercial and customer outcomes
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Ross Farrelly, DIRECTOR OF GENERATIVE, IBM
Richard Paul, SENIOR MANAGING CONSULTANT, IBM
Andrew Morrison, CHIEF TECHNOLOGY OFFICER, DIGITAL TRANSFORMATION AGENCY
Generative AI is poised to make significant impact across the enterprise in many business functions - HR, customer experience, IT operations, sustainability and security to name a few.
How CEOs choose to adopt generative AI and how quickly they act may be one of those defining moments for an organisations’ future.CIOs and CTOs have a critical role in driving this adoption but it’s worth remembering we’ve seen this movie before where some emerging technologies failed to show significant business value and also opened the door to data privacy concerns, legal liabilities, and a whole host of ethical issues. 60%* of organisations are yet to develop a consistent, enterprise-wide approach to generative AI.
Join this session and learn how CEOs can balance the risk while reaping the rewards of adopting generative AI
*IBM Institute for Business Value in collaboration with Oxford Economics regarding perspectives around generative AI.
Monday, 11 September, 2023 / 12:00 PM - 12:30 PM AEST
Oliver Oldham, HEAD OF HOSTING, Origin Energy
Tony Pace, SPECIALIST TECHNICIAN, Alamanda K-9 College
Steven Stockbridge, NETWORK AND COMMUNICATION SERVICES MANAG, Bunnings Group Ltd
Christian Gilby, SR. DIRECTOR OF PRODUCT MARKETING, Mist Systems, a Juniper company
You will hear from a panel of senior executives about their transformation journeys and how their organisations are realising real outcomes across AI-driven insights, improved network operations, and superior user experiences. Moderated by Juniper Network’s global Senior Director Product Marketing for AI Driven Enterprise, Christian Gilby, the panel will share how the network of the next decade can leverage AIOps and a microservices cloud architecture to deliver better user and IT experiences. You will also learn best practices for evaluating and migrating network technologies.
Monday, 11 September, 2023 / 12:00 PM - 12:45 PM AEST
Robert Le Busque, REGIONAL VICE PRESIDENT VERIZON BUSINESS, Verizon
Duncan Kenwright, MANAGING DIRECTOR, Verizon
The hunt for the holy grail of a secure, unified digital ecosystem leads many CISOs through a maze of complex security challenges. But what if these twists and turns could be safely navigated? It's time to demystify SASE for APAC organisations, illuminating its transformative impact on networking and security architecture. Embrace a new mindset using Zero-Trust powered by the latest breakthroughs in AI. Within a year, at least 40% of your peers will have explicit strategies to adopt SASE. This session helps you choose the right one.
Monday, 11 September, 2023 / 12:00 PM - 12:45 PM AEST
Lynn Currie, GROUP OWNER, FINANCIAL SERVICES, TELSTRA, Telstra Corporation
Discover how Telstra’s customer, product and network assets fused with Quantium’s cutting-edge data science and AI capabilities create a powerful alliance that's helping our customers drive towards accelerated automation and decision making for their value chain. Hear real success stories, including the scam indicator innovation, where Quantium/Telstra combined forces to safeguard customers from fraudulent activities. In an era of rapid digital evolution, this session offers a vision into how data driven insights have become the change for smarter and safer business decisions.
Monday, 11 September, 2023 / 12:30 PM - 02:15 PM AEST
Tom Nash, DJ, Quadruple Amputee & Storyteller,
Welcome to this exclusive CIO lunch which starts with a plated lunch service at 12:40pm. Our speaker Tom Nash will present from 1:25pm. What hacks can be used to make design unique? In this talk, Tom discusses how designing systems, products or environments for the average person under perfect conditions seeks to satisfy the group, while often failing to serve each individual. Conversely, Innovating with Universal Design in mind, solves problems that are obvious for the individual but often have unintended positive consequences for the wider population. Journey with Nash, while he details the benefits of universal design, its ability to solve problems previously shrouded by the naivety of narrow objectives, and broaden the canvas of opportunity for unique design and innovation. Please click on Conference Materials to see the full three course menu. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Monday, 11 September, 2023 / 12:30 PM - 02:15 PM AEST
Head to IT Xpo or Garden Terrace for a bite to eat! Engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action. A hot buffet lunch will be served and includes vegetarian and gluten free options. Please click on Conference Materials to see full menu. If you have requested any specific dietary requirements during registration, these can be found at the dietary tables in each location. Please speak with any member of the venue staff who will be able to direct you to these buffets. If you require wheelchair access to Garden Terrace, please speak to one of the venue team members and they will be able to assist.
Monday, 11 September, 2023 / 12:55 PM - 01:15 PM AEST
Yannick Rudloff, CHIEF OF PRODUCT INNOVATION, MEGA
This presentation aims to illustrate the pivotal relationship between Artificial Intelligence (AI) and Enterprise Architecture (EA). We will explore how EA can provide critical insights, the role of AI in augmenting EA tools and how it can enhance the efficiency of EA capabilities, thus enabling greater business value.
After the session participants will be able to:
• Optimise decision-making and make more effective resource allocation
• Enhance efficiency and accuracy of streamline processes and workflows
• Accelerate innovation by identifying new trends and market shifts
Monday, 11 September, 2023 / 12:55 PM - 01:15 PM AEST
Daniel Benad, GROUP VP & REGIONAL GM FOR ANZ - OCEANIA, Rimini Street
Change the way the business sees IT from cost centre to profit centre with four proven strategies for rethinking IT as a strategic enabler to help the business generate growth and profitability. Through the lens of successful clients, you’ll learn how to pivot your IT strategy towards innovation and uncover hidden resources to fuel projects that help you stand out in crowded marketplaces.
Monday, 11 September, 2023 / 12:55 PM - 01:15 PM AEST
Brendan Donohoe, EXECUTIVE GENERAL MANAGER SALES, NBN CO
We know AI is growing as a gamechanger for business. But how do we get ready for the data wave heading our way? What capacity do our networks need to train models, automate processes, and connect applications? In this session, Brendan Donohoe uses nbn’s unique position as the nation’s digital backbone to share insights that will help technology leaders ready their infrastructure for this data revolution.
Monday, 11 September, 2023 / 12:55 PM - 01:15 PM AEST
Richard Parnell, SENIOR ACCOUNT TECHNOLOGY STRATEGIST, Cloud Software Group
Discover the security capabilities and native experience of Citrix Enterprise Browser, and how it employs identity and context-aware access controls to secure browser apps without the need for VPNs. Understand the business impact and security it brings using granular endpoint security controls like anti-keylogging and “just enough access” for enhanced defence against security threats.
Join us for this session as we showcase how to enable a secure, seamless and simple user experience for any browser-based app and start to protect the one application used to access everything - the browser.
Monday, 11 September, 2023 / 01:20 PM - 01:40 PM AEST
Brett Chase, DIRECTOR, SALES ENGINEERING, APJ, Cohesity
Resilience to ransomware and wiper attacks requires a hardened data resilience solution—one with safeguards and controls to help thwart threat actors from accessing and destroying critical backup data. And one that helps organizations rapidly recover critical business processes. Join this session to learn how to
Prevent the destruction of backup data with immutability and cyber vaulting
Detect emerging attacks and threats using AI/ML
Support rapid recovery and help ensure that recovery doesn’t reintroduce vulnerabilities
Assess and understand what sensitive data may have been exposed
Monday, 11 September, 2023 / 01:20 PM - 01:40 PM AEST
Richard Sorosina, CHIEF TECHINCAL SECURITY OFFICER, Qualys
Too often decisions on security are made which are not in line with an organisation’s risk profile, leaving enterprises exposed to threats and getting poor ROI on the cyber security investments made. Not leveraging a risk-based approach also leads to business leaders and boards not understanding the extent of their security posture, or how to understand the effectiveness of the investments. Sign up to hear Richard Sorosina on the steps an organisation can take to align to a risk-based security approach, while being able to clearly communicate the value of the program to business leaders.
Monday, 11 September, 2023 / 01:20 PM - 01:40 PM AEST
John Hopping, Principal Architect, Cradlepoint
Join Cradlepoint in this session as we dispel the noise surrounding 5G security and also shed light on the impact of 5G on existing security paradigms. We will explore cutting-edge cellular security technologies such as network slicing and private 5G. Additionally, we'll delve into the pivotal roles that Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) play in fortifying data traffic from devices to the cloud.
Monday, 11 September, 2023 / 01:20 PM - 01:40 PM AEST
Chris Chelliah, SVP CUSTOMER STRATEGY, INSIGHT & BUSINES, Oracle
Learn how AI is disrupting the world for serious developers and how Oracle is tackling the challenges of making world-class AI available to all. Watch as we showcase how Formula One team Oracle Red Bull Racing use technology to power their racing team to beat competitors and win world championships.
Monday, 11 September, 2023 / 01:45 PM - 02:05 PM AEST
Philip Scanlon, SVP, GLOBAL SOLUTION ENGINEERING, Solace
The demand to be an event-driven enterprise has never been more compelling to help CIOs continue to drive revenue growth and differentiation in business. However, there are many paths to real time. In this session, Phil Scanlon, SVP of Global Engineering from Solace, will share success customer cases and provide practical strategies in helping early adopters and IT leaders on their journey, uplifting transparency of their operations, governance capabilities and enabling real-time digital supply chains and customer experience.
Monday, 11 September, 2023 / 01:45 PM - 02:05 PM AEST
Julian Fox, INDUSTRY CTO - GOVERNMENT AND HEALTHCARE, Fujitsu
Antony Stinziani, CIO, Gold Coast City Council
By embracing outcomes-based approach to digital transformation, the City is well positioned to navigate this age of disruption with resilience and agility. This has empowered the City to leverage technology as an enabler, driving meaningful change, and creating tangible value for businesses, residents and tourists alike. It is not just about adopting new technology but using it strategically to solve real-world problems and position the City for a sustainable and successful future. Join us for a fireside chat about what transformation means to City of Gold Coast CIO Antony Stinziani.
Monday, 11 September, 2023 / 01:45 PM - 02:05 PM AEST
Paul Harb, VICE PRESIDENT, SOLUTIONS & PERFORMANCE, Nutanix
In a world defined by soaring applications and data demands, organisations face significant challenges in managing this rapid growth. The era of multi-cloud complexity is burdening IT leaders with the constant need to simplify operations.
Find out how to become more agile, reducing silos and unifying cloud management across all workloads, wherever they run. Discover how to migrate applications to the cloud faster by standardising your enterprise application architectures, whether running in the public cloud, private data centres, or at the edge.
Monday, 11 September, 2023 / 01:45 PM - 02:05 PM AEST
Jozef Du Preez, PLATFORM MANAGER - DATA, Capricorn Society Ltd
Capricorn Society, Australia’s third largest cooperative, embarked on a mission to empower their employees with a 360-degree view of their members so that they can deliver a superior experience and create value faster. But a distributed data landscape and limited resources made it challenging for business users to discover, access, and use the data.
Capricorn embraced the distributed data landscape using a logical approach to data management by building a data fabric using Denodo. Join us for a fireside chat and learn how Capricorn improved member satisfaction with a 360-degree view.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Mary Mesaglio, Distinguished VP Analyst, Gartner
Transformations require humans to change in deep and meaningful ways. And yet most enterprises collectively ignore 50 years of behavioral science describing how humans change and under what conditions. This has to change. The session provides leaders with tactics and strategies on how to change behaviors, adopt new habits and don new identities inside organizations.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Dean Lacheca, VP Analyst, Gartner
Digital is no longer a qualifier for how government delivers services. It's distracting. Mission outcomes is all that counts. This session will explore how emerging technologies and practices set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue to achieve post digital government ambitions.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Lloyd Jones, Sr Director Analyst, Gartner
Utilities strategic objectives are converging, to include operational resilience, environmental impact and sustainable business priorities such as asset management. CIOs must execute an IT strategy that turns business innovations into scalable digital-first capabilities that exploit AI. Learn how to build digital products curated and served by an integrated technology organization.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Benjamin Seesel, VP, Advisory, Gartner
Evolving competitive dynamics are pressuring banks to adjust to ever-changing business models and new operating realities. At the same time, macroeconomic forces and the recent banking failures are pressuring firms to maintain profitability and generate sustainable growth. This session will explore the banking business model of the future and discuss how banks can reinvent their business models sustainably and cost-effectively.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Professor Brian Schmidt, Vice-Chancellor & President, Australian National University
Nicole Flynn, Information Security Analyst, The Australian National University
Suthagar Seevaratnam, Chief Information Security Officer, The Australian National University
Please join Professor Brian Schmidt AC FAA FRS together with his colleagues Suthagar Seevaratnam Chief Information Security Officer and Nicole Flynn, Information Security Analyst as they discuss the ANU Security Journey.
Monday, 11 September, 2023 / 02:15 PM - 02:45 PM AEST
Sally Parker, Sr Director Analyst, Gartner
Business agility is afforded by a single, trusted, enterprisewide view of the data that describes the core entities of our organizations: customers, citizens, students, suppliers, products, locations and assets, for example. We will cover essential considerations across people, process and technology in pursuing a master data management strategy, articulating and achieving tangible business value and sustainable governance.
Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST
Bern Elliot, Distinguished VP Analyst, Gartner
ChatGPT has captured the imagination of the enterprise and while it offers significant potential benefits to the business, it also presents some risks that can damage the business. This caveat also applies to other generative AI services. Businesses need to understand how to utilize these services to gain maximum advantage while minimizing risks. They must also plan for how these services will evolve in the future.
Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST
Johnny Ladouce, Executive Partner, Gartner
Robert Flanagan, Executive Partner, Gartner
Should CIOs push digital transformation out to the business or facilitate executive stakeholders achieving their strategic goals through technology and data? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn lessons, experiences and approaches from your peers. Participation is required.
Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST
Join this Peer Meetup and share how you're telling or updating the 'story' of your IT strategy so business stakeholders better understand IT contributions to real business success and outcomes. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.
Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST
Join this Peer Meetup to discuss successes and failures in encouraging innovation and creativity to solve problems and drive change. What initiatives have worked for your organization? What has not? And what do you want to try next? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you..
Monday, 11 September, 2023 / 02:15 PM - 03:00 PM AEST
Sharon Hakkennes, VP Analyst, Gartner
Healthcare CIOs and technology leaders often struggle to demonstrate the value of their initiatives to the business. Without a clear understanding of the impact on the organization’s business priorities, technology investments are often perceived as a cost to be reduced. Join this session to learn how to drive ongoing investment into healthcare IT by articulating a clear story that fully accounts for clinical and financial indicators of value for a range of stakeholder outcomes.
Monday, 11 September, 2023 / 02:15 PM - 03:45 PM AEST
James Lord, VP, Executive Partner, Gartner
Andrew Holcombe, Executive Partner, Domains, Gartner
The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve your I&T operating model components to the next level.
Monday, 11 September, 2023 / 02:15 PM - 04:15 PM AEST
Neil Osmond, Distinguished VP, Advisory, Gartner
Strategic reliance on digital capabilities is causing enterprises to redistribute digital leadership responsibilities across the C-Suite. This highly-interactive, conversation-driven session will be grounded on a fact base of global surveys of CxOs, P&L Leaders and CIOs to discuss:
• What types of CIO-CxO partnerships are most successful at harvesting value from digital investments?
• What kinds of support do CxOs need from their CIOs to be effective digital leaders?
• How can CIOs identify different CxO digital leadership profiles and tailor their engagement approach accordingly?
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Rita Sallam, Distinguished VP Analyst, Gartner
This session will show CIOs and technology leaders:
· What are six high business habits of top Data, Analytics and AI Leaders?
· Why these habits are important and how to develop them?
· Real world case studies demonstrating the impact of each habit
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Partha Iyengar, Distinguished VP Analyst, Gartner
Partha Iyengar, Distinguished VP Analyst, Gartner
The pandemic, geopolitical shifts and changing economic dynamics have created material changes in the boards of directors (aka, supervisory boards) priorities and composition. This session will share how CIOs can engage with their boards and demonstrate the strategic relevance of technology leadership regarding the issues that boards and their enterprises will care about the most in 2024.
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Leigh McMullen, Distinguished VP Analyst, Gartner
2023 is the year everything changed. Going forward, all areas of human endeavor will have to contend with the fact that generative AI is real and evolving at a rapid pace. And yet, multiple technology innovations, even beyond AI, are overlapping to change the very nature of computing. This presentation covers ten predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Richard Addiscott, Sr Director Analyst, Gartner
“Top trends” highlight shifts in the security ecosystem that aren't widely recognized, but have potential for disruption. This session will describe the significant trends in risk management and how organizations are taking advantage. Key issues include technological improvements in the security capability landscape; trends in creating a high-performing security organization; and long-term trends that will influence security strategy.
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. CIOs can use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, 11 September, 2023 / 03:00 PM - 03:30 PM AEST
Nick Jones, Distinguished VP Analyst, Gartner
Digital innovation and enablement functions are operating against increasing digitalization, technology democratization, involvement in external ecosystems and changing relationships between business and IT. This session advises CIOs and CTOs on the key capabilities required and top practices to build, staff and evolve the digital innovation and enablement function.
Monday, 11 September, 2023 / 03:30 PM - 04:00 PM AEST
Join us for snacks, coffee and tea during a brief break between sessions. This afternoon's break items will be chocolate peanut butter brownies [V] and spinach and feta spanakopita with leek and parmesan sauce [V]. Barista coffee will be served all day on IT Xpo.
Monday, 11 September, 2023 / 03:35 PM - 03:55 PM AEST
Tony Jarvis, DIRECTOR OF ENTERPRISE SECURITY, Darktrace
Generative AI is proving to increase productivity and augment humans in new ways. To seize the opportunities AI presents, organizations must first be aware of and manage its risks. That includes understanding how generative AI has changed the threat landscape and the security concerns that come with it – access control, cyber risk and compliance, data privacy, governance, and security.
In this session, learn how applying Self-Learning AI across your organization’s digital environment will help your security team prevent, detect, respond, and heal from incidents, including those augmented by generative AI, through every stage of the attack lifecycle. These defensive capabilities share AI outputs with each other to strengthen autonomous insights and actions, giving your teams greater visibility, impact, and control to stay ahead of evolving threats.
Monday, 11 September, 2023 / 03:35 PM - 03:55 PM AEST
Garrett O'Hara, PRINCIPAL TECHNICAL CONSULTANT, Mimecast
The modern work surface demands an appropriate response to an increasingly treacherous threat landscape, but against the backdrop of economic volatility, it’s challenging for CISOs to communicate cyber risk to their boards.
Monday, 11 September, 2023 / 03:35 PM - 03:55 PM AEST
Richard Davies, Director of Digital Transformation, APAC, Outsystems
A leading business today wins by evolving digital experiences faster than competitors. For modern CIOs, Build Is The New Buy. Generative AI in a low-code platform can empower your teams, boost cadence, and unlock high-performance in software engineering, such as enabling rapid app generation using conversational prompts, AI-powered app editing and real-time view app changes. This shift empowers more people, ideas, and workflows to participate in the development process, accelerating time-to-market and managing rapid change and iteration. See it in action
Monday, 11 September, 2023 / 03:35 PM - 03:55 PM AEST
Clint Carr, Presales Manager, ANZ, Qlik
In a volatile market, agility is crucial, but challenging to attain despite significant investments. Getting timely, secure, & governed data for informed decisions is complex, with reports & dashboards falling short & data science teams stretched. Organisations look for alternatives, with Generative AI tools being intriguing & risky.
Qlik's cloud platform securely leverages AI for complex problem-solving & decision-making. We integrate data solutions, analytics, & data science tools to provide actionable insights through AI & automation. Overcome data roadblocks & embrace agility with Qlik!
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Nipun Dureja, GLOBAL VICE PRESIDENT, DocuSign
Johmar Gazo, CIO, Suncorp
Business needs are rapidly evolving, driven by advancements in cloud, data, and AI. The next 5 years will surpass what we have experienced in the last 20. Current agreement processes are manual and disconnected, but at DocuSign we are re-imagining a future that is smarter, easier, and more trusted.
Join Nipun Dureja, GVP Engineering from DocuSign to hear about the future of agreements and how you can unlock your agreement data, enable agreement intelligence, and automate agreement orchestration.
This will be followed by a panel with industry experts and who will share their insights.
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Matthew Zwolenski, DIRECTOR, CUSTOMER ENGINEERING, GOOGLE
Generative AI is the new frontier of innovation, and it is poised to revolutionise the way businesses operate. This vast opportunity carries with it a deep responsibility to build AI that works for everyone. In this session, we will explore the latest advances in Google Cloud's Generative AI and discuss how they can be applied to solve real-world problems in a responsible and inclusive way.
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Stuart Robertson, Global Head of Digital Technologies, Toll Group
Nick Ford, CHIEF GROWTH OFFICER, Mendix
Toll Group is a leading global logistics provider and enterprise prioritizing standardization and digitization in their IT landscape. In 2022 Toll Group adopted Mendix and has taken a holistic approach to their low-code platform implementation, delivering multiple value-add applications and realizing a 40% reduction in time to market in just one year.
Toll Group and Mendix will share strategies and tactics for supporting high-demand app development, aligning the right team, defining project fit, and promoting success to ensure initial value and scale a low-code practice.
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Kathy Gruzas, CIO, Weta FX
Matthew Hurford, VP, SOLUTIONS ENGINEERING & FIELD CTO, NetApp
Get ready to be impressed with Wētā FX’s journey to manage the immense data requirements of Avatar 2, support phenomenal business growth, and keep up with the demand’s of 1500 creatives working to tight deadlines. In an industry which generates multiple hundreds of terabytes of data daily, find out why data management and protection has become a business problem, not just an IT one. And how utilising storage arrays to their absolute limits helped Wētā FX balance costs, capacity, and performance while under pressure to meet release dates - without compromising their famed creativity.
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Eric Helmer, SVP & CHIEF TECHNOLOGY OFFICER, Rimini Street
Innovation and growth are paramount for organisational success. But how do you balance both? Join us to discover how organisations like yours are embracing the power of strategic IT systems to ignite innovation, drive profitability, and fuel exponential growth. Explore successful case studies, practical frameworks, and proven methodologies that leverage IT systems to create a culture of innovation, optimise operations, and capitalise on emerging market opportunities.
Monday, 11 September, 2023 / 04:00 PM - 04:30 PM AEST
Kim Andersen, GROUP EXECUTIVE, PRODUCT & TECHNOLOGY, Telstra
Angela Logothetis, EXECUTIVE GROUP OWNER NAS / BAS, Telstra Corporation
This is a time of unprecedented disruption, and we must respond with bold leadership. Australia’s industrial sector is fundamental to our economic growth – by 2030, new industry technologies could add $74Bn to the Australian economy and create more than 80,000 jobs. Now is the time to act to build our Digital Australia. This panel of executive leaders will bring real examples of how we have helped our customers harness the possibilities presented by emerging technologies, so they can automate, transform and secure their organisations at pace and scale.
Monday, 11 September, 2023 / 04:00 PM - 04:45 PM AEST
Peter Mcdonnell, CHIEF TRANSFORMATION OFFICER, ServiceNow
This roundtable will explore the next wave of technology and empower CIOs to take their conversations beyond IT. Delving into the core of their organisations, participants will share insights on driving growth and navigating the path to success. Together, we'll explore critical aspects like bolstering cybersecurity to safeguard citizen trust and thrive in the Gen AI age. With operational resiliency being the key to unlocking the true potential, CIOs will discover how to strategically leverage AI to enhance the APS workforce, empowering employees to deliver exceptional experiences to citizens.
Monday, 11 September, 2023 / 04:00 PM - 04:45 PM AEST
Chris Jones, Advisory Systems Engineer ANZ Enterprise, Nutanix
Paul Harb, VICE PRESIDENT, SOLUTIONS & PERFORMANCE, Nutanix
In a world grappling with unprecedented application and data growth, organisations face the dual challenge of rapid expansion and multi-cloud complexities. Engage with fellow industry leaders and chart a course toward a future that maximises cloud potential and accelerates your business forward. Discuss essential strategies to become more agile, reduce silos, and explore the blueprint for modern business success. We'll look at migrating apps to the cloud faster and standardising cloud management across all workloads – in the public cloud, private data centres, or at the edge.
Monday, 11 September, 2023 / 04:00 PM - 05:00 PM AEST
James Lord, VP, Executive Partner, Gartner
Rhys Binney, Sr Director, Advisory, Gartner
Sherry Dakin, Client Executive, Gartner
In this exclusive, invitation-only session, you’ll gain quantitative and qualitative insights into shifting from a project to a product management operating model. We will highlight the common pitfalls in changing your operating model to product mgmt. You’ll learn about product mgmt.'s proliferation and its importance in supporting emerging technology and business opportunities, and how to rapidly identify and solve gaps to improve each quarter.
Monday, 11 September, 2023 / 04:00 PM - 05:00 PM AEST
Neil McMurchy, VP Analyst, Gartner
Michael Warrilow, VP Analyst, Gartner
Jadah Quinn, Senior Sales Manager, Gartner
Gartner experts Neil McMurchy and Michael Warrilow provide guidance on how to assess your organization’s ability to execute by comparing it to your revenue ambition. You’ll better understand how well your company works externally in meeting revenue plans and internally in achieving its goals, enabling you to seize market opportunities and realize your ambition. You’ll also hear from your peers on how they are pivoting and executing to drive growth.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Luke Ellery, VP Analyst, Gartner
We live in an increasingly unpredictable world with a broad range of risks beyond cyber, including geopolitical, financial, environmental and labor shortages. However, CIOs are expected to deliver on mission-critical priorities — without exception.
This session will advise CIOs on addressing emerging IT vendor risks and establishing effective controls for their organization to build a resilient vendor ecosystem and avoid business disruption.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Marcus Blosch, VP Analyst, Gartner
Operating model is a term you'll hear a lot, but few people can actually explain what they are. In this session we'll clarify what's actually meant by an enterprise operating model, then we'll look at their building blocks and a straight forward design process, and finish with some case studies to illustrate the process. By the end of this session, you'll know what an enterprise operating model is, and how to design and build one.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Neha Ralhan, Sr Principal Analyst, Gartner
Customer Experience evolves as customers evolve. But what forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share three trends we've been following: customer empathy, digital friction, and end-to-end customer journeys, and, how Gartner can help you address these trends in your CX function.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Success in times of economic and social volatility is found through sustainable forms of efficiency in any organization's operations. Decisions are needed regarding how to make the best possible use of new technology developments, which bear significant disruptive potential in the coming three years, and embrace the connected workforce nature while remaining resilient. CIOs and other IT executives should explore and selectively use these strategic technology trends to help ensure success.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Pieter den Hamer, VP Analyst, Gartner
Evolving from AI pilots/POCs to production is challenging. Gartner has identified three design patterns proven to work in early AI pioneers, providing reference templates for organizations seeking to accelerate the deployment of AI products.
Monday, 11 September, 2023 / 04:45 PM - 05:15 PM AEST
Adrian Leow, VP Analyst, Gartner
This session will clarify the unique attributes and value of Web3, NFTs and blockchain, what their top use cases are, and how blockchain, Web3 and the metaverse relate to each. We will also examine risks, opportunities, and past failures and successes.
Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST
Leigh McMullen, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Predictions for 2024 and Beyond: The Year Everything Changed, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most provocative predictions revealed by Gartner this week at IT Symposium/Xpo.
Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST
Jon Krause, VP, Executive Partner, Gartner
Ash Sowter, Sr Executive Partner, Gartner
This session is for banking attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST
Mat Myers, Sr Executive Partner, Gartner
Johnny Ladouce, Executive Partner, Gartner
This session is for public sector attendees. Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Monday, 11 September, 2023 / 04:45 PM - 05:30 PM AEST
Paul Cunningham, VP, Executive Partner, Gartner
Frank Zenke, Executive Partner, Gartner
With publicly stated aspirations focused on social impact, many education institutions have explicit sustainability goals. This session is for education attendees to discuss how they and their teams orchestrate key technologies and practices that are delivering on sustainability goals. Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn lessons, experiences and approaches from your peers.
Monday, 11 September, 2023 / 04:45 PM - 05:45 PM AEST
Jo Liversidge, VP Analyst, Gartner
For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.
Monday, 11 September, 2023 / 05:15 PM - 06:45 PM AEST
Join us for a networking reception on IT Xpo where you can engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action. Alcoholic and non-alcoholic drinks will be served along with snacks and canapes during the reception.
If you have provided any specific dietary requirements during registration, please visit the dietary table and speak to the venue staff should you have any questions. Responsible Host: Gartner manages functions and events with a view to the responsible consumption of alcohol and the avoidance of alcohol-related harm. Gartner has and always will remain mindful of ensuring the wellbeing of attendees.
Monday, 11 September, 2023 / 05:25 PM - 05:45 PM AEST
Ben Fletcher, --, Microsoft
Join Anthony Wales, Director of Network & Security at LAB3, and Microsoft for a compelling discussion on cyber security and some of the new and progressive techniques being used by cyber leaders to bolster defence against bad actors and human error. We’ll explore clever ideas and lessons learned with Angle Finance CEO, Peter Havilland, and how their proactive approach to building security natively into their environment, has reshaped their business and systems. You’ll learn how to turn the tide on cyber criminals by leveraging automation with advanced AI to protect your environment, whilst also addressing vulnerabilities in your human firewall with intelligent monitoring.
Monday, 11 September, 2023 / 05:25 PM - 05:45 PM AEST
Arul Arogyanathan, CHIEF INFORMATION OFFICER, Village Roadshow
John Deeb, COUNTRY MANAGER, ANZ, Workato
Arul Arogyanathan, CIO at Village Roadshow will speak on the journey with Workato to modernise their integration landscape and deliver a disciplined and democratised integration capability to accelerate the pace of change.
Monday, 11 September, 2023 / 05:25 PM - 05:45 PM AEST
Margaret Lee, GENERAL MANAGER DSOM, BMC
To thrive in today’s complex, fast-changing, and hybrid IT landscape with critical applications spanning cloud to mainframe, you need adaptive solutions to solve problems quickly, reduce toil, and improve overall employee experience—all in the face of data piling up.
In this session, we’ll discuss how you can eliminate silos and manage risk during rapid change with BMC Helix and Connected Digital Ops. We’ll explore how: generative AI improves the service and operations management experience; AIOps automates IT processes to hasten time to value; and ServiceOps removes barriers between services and operations, offering greater visibility into data so teams can manage change more effectively.
Monday, 11 September, 2023 / 05:25 PM - 05:45 PM AEST
Jennifer Leech, INTEGRATION MANAGER, UTS
Before embarking on a long and expensive AI journey, the University of Technology Sydney (UTS) is streamlining all its enterprise data and applications to unlock their value. In this outcome-focused session, Jenn will take you through the UTS Data Readiness roadmap and how their data-driven strategy is modernising their existing processes while readying them for adopting AI soon.
Monday, 11 September, 2023 / 06:00 PM - 09:00 PM AEST
Warren Anderson, GVP, Gartner
Join your peers for a truly immersive networking experience. Exclusive to members only*, this reception is the social networking highlight of IT Symposium/Xpo. Drinks, dinner and entertainment provided.
Located in the Event Center Ballroom, The Pavilion in The Star.
*Badge required for entry. Eligible members include Executive Programs, Gartner for CIOs and Gartner for Mid-Size Enterprise CIOs. Research Board and Ruby prospects also have access.
Monday, 11 September, 2023 / 06:45 PM - 08:15 PM AEST
Experience the vibrant spirit of the Caribbean at NetApp's exclusive networking event at The Conservatory in the Star Hotel. With coconuts, beach huts, and exotic rum cocktails, you'll be transported to an immersive tropical paradise after a long day. Engage with other professionals in the Tech industry and our NetApp specialist team, while enjoying your tropical surroundings and delightful cocktails. Please join us for an unforgettable evening of networking and the Caribbean charm.
Tuesday, 12 September, 2023 / 06:30 AM - 07:15 AM AEST
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise.
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate outdoor exercise attire, running shoes
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Tuesday, 12 September, 2023 / 06:30 AM - 07:30 AM AEST
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability.
• Yoga mats will be provided
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate exercise attire
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
• The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 7
Tuesday, 12 September, 2023 / 08:00 AM - 09:00 AM AEST
Welcome back! Head to any of the foyers to find arrival refreshments such as loaded potato hash with blistered tomato, grilled egg and aged cheddar (gluten-free and vegetarian), assorted Danish pastries, and fresh fruit along with coffee, tea, and juice. There will be plenty of barista coffee for those that want to kick start their day. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Tuesday, 12 September, 2023 / 08:00 AM - 05:30 PM AEST
The Exclusive Member Lounge is a comfortable space for members to unwind, network with peers and get work done. Eligible members include Executive Programs, Gartner for CIOs and Gartner for Mid-Size Enterprise CIOs as well as Majestic prospects. Research Board and Ruby prospects also have access.
The Exclusive Members Meeting Center is directly below the lounge and rooms can be booked at the check-in desk during lounge hours.
Tuesday, 12 September, 2023 / 08:00 AM - 06:00 PM AEST
Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.
Tuesday, 12 September, 2023 / 08:00 AM - 07:30 PM AEST
Collect your badge at Registration located in the Southern Pavilion. You will need to provide photo ID at registration. Badges must be worn throughout the conference.
Information points are located throughout the venue and our friendly team can help with all of your questions. Or use the AskUs Chat on the app to ask us anything.
Tuesday, 12 September, 2023 / 09:00 AM - 09:45 AM AEST
Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and Animator at Pixar Studios,
Storytelling is the #1 business skill necessary to connect, motivate, and lead people in today’s world. Stories compel us to engage in experiences, learn lessons, and define our values and ourselves within our organization. Matthew Luhn, a 20-year Pixar story veteran, will share his experience creating and developing 10 blockbuster films at Pixar, and provides practical strategies that will teach and inspire you to connect more effectively with others on an emotional level. Matthew uses the power of storytelling to bridge the gap between business and heart, driving your story toward one unforgettable selling point.
Tuesday, 12 September, 2023 / 09:45 AM - 10:30 AM AEST
Join us for snacks, coffee and tea during a brief break between sessions. This morning's break items will be banana bread with coffee cinnamon crème [V] and “Garry’s” special sausage rolls (house baked slow braised lamb shoulder pastry roll). Barista coffee is served all day on IT Xpo.
Tuesday, 12 September, 2023 / 09:45 AM - 04:30 PM AEST
We’re saluting the rockstar of business at Gartner IT Symposium. Drop in at the Workday booths where we’ll be rocking the sound of modern systems with pinball and guitar hero competitions and rockstar worthy giveaways.
Look forward to seeing you there.
Tuesday, 12 September, 2023 / 09:45 AM - 05:30 PM AEST
The future of driving is electric, and the Porsche Taycan embodies this evolution – be a part of the excitement! Experience the exhilaration of the future at the NetApp Engagement Zone, where the Porsche Taycan Electric Supercar takes center stage. A true marvel of all-electric performance, the Taycan redefines driving with its instant acceleration, flawless design, and sustainable power. Join us at the main entrance for a chance to witness the fusion of innovation, style, and high-octane prowess, and don't miss out on exclusive Porsche giveaways that add an extra thrill to the experience.
Tuesday, 12 September, 2023 / 09:45 AM - 05:30 PM AEST
Step into the adrenaline-fueled world of Formula 1 racing with Zoom's immersive virtual reality pit stop game. Utilising the Zoom Developer Platform to blend video and VR technologies, you can experience the thrilling fast-paced action of a pit crew member as you test your speed, precision and teamwork skills. You can also double up with another player to get the best record time. Every second counts in this ultimate race against the clock to get the car out to the lane as fast as possible. Are you up for the challenge?
Tuesday, 12 September, 2023 / 09:45 AM - 05:30 PM AEST
Witness the future of process augmentation through automation with Power Apps. Discover how we elevate value chains by integrating intelligent automation into processes, unleashing efficiency, agility, and innovation. Don't miss the opportunity to craft apps with Stretch 365 in the engagement zone and witness our astounding solution demos at the engagement zone
Tuesday, 12 September, 2023 / 09:45 AM - 05:30 PM AEST
Want a sneak peak at how Oracle is helping Oracle Red Bull Racing drivers achieve peak performance? Get in the drivers seats with an F1 simulator and experience firsthand how the world's best drivers are using data to enhance on track performance. Learn how you can use Oracle Cloud platforms to prototype predictive algorithms and display outcomes. Top the leader board and win prizes.
Tuesday, 12 September, 2023 / 09:45 AM - 07:30 PM AEST
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts and exhibitors. Attend a stage session to see technology in action.
Tuesday, 12 September, 2023 / 10:00 AM - 10:20 AM AEST
Simon Guerin, Technology and Platform lead, Mendix
AI has the potential to improve employee and customer experiences at scale, but it can be challenging to know where to start. The openness and abstraction of an enterprise-grade low-code platform can help take your AI aspirations from theoretical buzzword to real business impact. In this session technical experts from Mendix, a leader in low-code, will show how you can:
1. Harness AI to improve software quality and speed delivery through automation
2. Leverage generative AI to drive value and enhance your end-user experience
3. Simplify the development and deployment of machine learning models
Tuesday, 12 September, 2023 / 10:00 AM - 10:20 AM AEST
Matthew Swinbourne, CTO CLOUD APJ, NETAPP - AUSTRALIA
Environmentally friendly ABB FIA Formula E World Championship races are hosted worldwide, and naturally, the TAG Heuer Porsche Team are fast and fierce competitors. In this data-rich environment, technology partnerships which offer sustainability, storage, security, and savings play an essential role in Porsche Motorsport’s unrelenting drive to succeed. Find out how the TAG Heuer Porsche Formula E Team can consistently fine-tune their strategy and performance by utilising reliable real-time trackside data, seamless data flow, and secure cloud resource management – all from the pit wall!
Tuesday, 12 September, 2023 / 10:00 AM - 10:20 AM AEST
Michael De Hennin, REGIONAL VICE PRESIDENT - PUBLIC SECTOR, Salesforce
In today's fast-paced and ever-evolving business landscape, organizations across industries such as the Public Sector and Financial Services are seeking innovative solutions to deliver outcomes for their stakeholders. By leveraging Salesforce's industry expertise, tailored features, and robust ecosystem, organisations can accelerate digital transformation project delivery, and achieve their goals more efficiently. Learn how Salesforce Industry Solutions will enable you to streamline operations and enhance customer experiences, through faster, lower risk speed to value.
Tuesday, 12 September, 2023 / 10:00 AM - 10:20 AM AEST
Marco Venuti, IAM Business Acceleration Director, Thales
Countless organizations are thrust into a relentless race of innovation, grappling with the intersection of elevated customer expectations and ubiquitous security threats. The challenge lies in formulating a strategy that weaves robust security and privacy measures with a seamless digital experience for customers and partners. By harnessing the power of modern Identity solutions, organizations can strike the optimal balance between unyielding security and superior user experience, not to merely survive the digital revolution but thrive within its transformative waves.
Tuesday, 12 September, 2023 / 10:15 AM - 11:00 AM AEST
Coming in to a new role or organization as a CIO is often both exciting and intimidating- the future is full of possibility for transformation and improvement, but there's bound to be barriers along the way to success. Join this Peer Meetup to connect with other New CIOs and share your priorities, aspirations, and challenges as you step into your new leadership role. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.
Tuesday, 12 September, 2023 / 10:15 AM - 11:00 AM AEST
All IT leaders must focus on maximizing talent to stay competitive and champion change. Join this Peer Meetup to share bright spots and challenges in identifying and developing IT talent and leaders in your organization. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation. Please make every effort to attend your Peer Meetup as other attendees will be looking forward to meeting with you.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Pieter den Hamer, VP Analyst, Gartner
As an intelligence multiplier and complexity orchestrator, AI brings adaptability to an uncertain world in constant flux. No longer a passive partner, AI is now generating new knowledge and formulating new strategies. To differentiate and find unforeseen opportunities, CIOs need to make AI a ubiquitous, transparent and ethical decision-making companion.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Padraig Byrne, Sr Director Analyst, Gartner
Observability provides modern organizations with a new 'central nervous system,' allowing them to quickly identify, categorize and remediate application health and performance issues as they arise. Performance issues are costly, with impacts ranging from loss of revenue to negative press and dissatisfied end-user clients, yet most organizations still rely on older methods of IT monitoring not suited to modern environments.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Kristin Moyer, Distinguished VP Analyst, Gartner
Most current sustainable IT programs represent a great start, but are barely scratching the surface of getting close to net zero. CIOs in enterprises with big sustainability ambitions will need to significantly up their game in order to achieve net zero in IT and likewise act in support of the wider enterprise. This presentation will guide you through upping your game to net zero.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Jasleen Kaur, Sr Principal, Advisory, Gartner
In today’s volatile labour market, competition for diverse talent is increasingly fierce. With candidates scrutinizing the employee value proposition (EVP) of potential employers, and many disavowing corporate life altogether, organizations must rethink their recruiting practices. Join this session to learn how IT Leaders can partner with HR to design an inclusive recruiting process to source and select diverse talent.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Roger Caleya, Sr Director Analyst, Gartner
Headline-grabbing technologies often start conversations, but true digital innovation requires more than just talk. Midsize enterprises must apply innovation discipline to influence people and process change. Hear from Gartner Research on how to develop a successful IT innovation program overcoming the challenges of a midsize enterprise.
Tuesday, 12 September, 2023 / 10:30 AM - 11:00 AM AEST
Chris Fechner, Chief Executive Officer, Digital Transformation Agency
The Australian Government will deliver simple, secure and connected public services for all people and business through world class data and digital capabilities. CEO of the Digital Transformation Agency (DTA) Chris Fechner will provide an update on how the DTA is progressing the Data and Digital Government Strategy and what this means for the Australian Government.
Tuesday, 12 September, 2023 / 10:30 AM - 11:15 AM AEST
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Technology Trends for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most impactful technology trends revealed by Gartner this week at IT Symposium/Xpo.
Tuesday, 12 September, 2023 / 10:30 AM - 11:15 AM AEST
Benjamin Seesel, VP, Advisory, Gartner
Generative AI use cases in banking and investment services are on the rise. From selecting the next best action to preventing financial crimes to client segmentation, financial services CIOs are aware of the power of generative AI to transform operations. This session will enable you to pose questions on generative AI in financial services to a Gartner expert and get practical answers to shape your exploration and adoption of generative AI.
Tuesday, 12 September, 2023 / 10:30 AM - 11:15 AM AEST
Christine Tsinta, Executive Partner, Gartner
Tracey Spicer AM, Author, Journalist and Broadcaster,
Tracey will share the lessons learned when it comes to gender, class and inequality, and how we can break down the structural barriers still holding us back.
Tuesday, 12 September, 2023 / 10:30 AM - 11:30 AM AEST
Jo Liversidge, VP Analyst, Gartner
Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.
Tuesday, 12 September, 2023 / 10:30 AM - 12:00 PM AEST
Matthew Luhn, Award Winning Filmmaker, Director, Former Lead Storyteller and Animator at Pixar Studios,
This inspiring and engaging workshop takes Matthew Luhn’s best practices and brings them to life, as you work side by side with Matthew to hone your storytelling skills. By the end of this workshop, you will master communicating your one sentence elevator pitch in a unique and compelling way, bring facts and data to life leveraging the 3 key elements of storytelling, and create well structured stories with the Story Spine to share personal and professional stories.
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
David Irecki, DIRECTOR - SOLUTION CONSULTING, APJ, Boomi
The Age of AI is well underway, but most organisations aren’t yet AI-ready. How can you get into the AI game when you face obstacles like economic uncertainty, a dependency on aging technology, and a shortage of skilled resources? The answer is simple: intelligent integration and automation. Boomi has helped numerous customers accelerate their digital transformations, incrementally building the foundation for an AI-enabled digital future by solving their current pain points. In this session, you’ll hear some of their stories and tips for practical AI adoption.
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
Ashley Herbert, SENIOR SALES ENGINEERING MANAGER, Splunk
Ever noticed that the best sports teams are the ones that can keep their best players on the field?
In an ever changing digital world, it's just as important to ensure your organisation is as resilient as a world champion!
This session will cover what is required to build a foundation of digital and business resilience across your organisation. You'll leave with a realisation of why it's so important to stop thinking about security and observability as different concepts, and what tools to put in place to move towards a combined view of SecO11y!
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
Robert Le Busque, REGIONAL VICE PRESIDENT VERIZON BUSINESS, Verizon
The dynamic digital landscape in APAC creates a unique opportunity for businesses to flourish and arm themselves against global disruption. Realising the potential of technology for people and data to work securely and collaboratively is key. Learn about the importance of APAC to the growth and prosperity of the global digital economy, and how scaling secure networks will propel the region’s digital dominance. This session focuses on what’s needed to achieve digital maturity: build effective strategies, insulate digital infrastructure, and move data securely at a scale unmatched in history.
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
Chris Jones, Advisory Systems Engineer ANZ Enterprise, Nutanix
Several enterprises still grapple with the burden of a complicated, expensive, and underachieving collection of applications. In a rapidly evolving digital landscape, I&O teams are under constant pressure to innovate, optimise costs, and enhance operational efficiency. This session will help IT leaders with the ideal architecture for modern business, powered by the Nutanix Cloud Platform - a single platform to run all your apps and data across multiple clouds while simplifying operations and reducing complexity.
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
Himanshu Shah, SENIOR MANAGER - PROCESS EXCELLENCE AUT, Westpac
James Isbell, CHIEF COMMERCIAL OFFICER, Stretch365
Andrew Smith, EXECUTIVE MANAGER, Westpac
In the age of rapid digital transformation, discover how a financial institution at the forefront of the "digital first bank" movement tackled a critical business challenge by harnessing the power of low-code/no-code technology. Join us for an engaging fireside chat as we delve into the journey of Westpac, a leading name in banking, and explore how they transformed a vital financial process using innovative low-code/no-code solutions.
Unlock the potential of low-code/no-code platforms as we discuss Westpac's real-world success story. This fireside chat will showcase how Westpac's Business Owner and Process Specialist collaborated to pioneer change within their organization. Gain firsthand insights into how these strategic leaders harnessed the capabilities of low-code/no-code, turning complex business obstacles into opportunities for streamlined efficiency and customer-centric excellence.
Join us to learn how Westpac's journey towards becoming a "digital first bank" can inspire your enterprise's transformation. Discover how to overcome unique business hurdles and lead your organization on a path of automated innovation, all while embracing the principles of a digital-first future
Tuesday, 12 September, 2023 / 11:15 AM - 11:45 AM AEST
Dan Cox, CHIEF TECHNOLOGY OFFICER, Interactive
Kristofer Rogers, Managing Director, The Eden Consultancy
Greg Wratt, IT Manager ANZ, UCC Coffee ANZ
Embrace tech’s forefront through an illuminating fireside chat with Interactive and UCC Coffee. Spotlighted by Kristofer Rogers (of EonX), be captivated by an insight-driven keynote on how high-speed connectivity plays a pivotal role in driving innovation across digital payments. He’ll then explore and dissect tech leaders, Dan Cox (Interactive) and Greg Wratt (UCC Coffee) on how a shot of high-speed connectivity, a dash of SD-WAN and ingenious partnerships have helped drive transformative solutions and brewed success. Powered by business nbn.
Tuesday, 12 September, 2023 / 11:15 AM - 12:00 PM AEST
Sam Brazier-Hollins, HEAD OF CYBER - PRINCIPAL CONSULTANT, oobe
Chris Benson, ACTING HEAD OF DATA & AI, Fujitsu
We’ll discuss how utilising generative AI over data can generate insights and suggest business strategies, potentially revolutionising our comprehension of both structured and unstructured data and making it more user-friendly. We propose steps businesses can take to increase their data maturity and readiness for AI incorporation and conclude by discussing the future of generative AI, its potential and challenges, and how Fujitsu can assist in leveraging these cutting-edge technologies.
Tuesday, 12 September, 2023 / 11:15 AM - 12:00 PM AEST
Ross Farrelly, DIRECTOR OF GENERATIVE, IBM
Adam Makarucha, CLIENT ENGINEERING LEADER, IBM
Richard Paul, SENIOR MANAGING CONSULTANT, IBM
Generative AI holds enormous potential to create new capabilities and value for enterprise; it can create new risks and exposures that business leaders need to navigate. Organisations that proactively infuse governance into their AI initiatives can better detect and mitigate model risk while strengthening their ability to meet ethical principles and government regulations. Join this interactive roundtable as we explore how enterprises can unlock the potential of generative AI and drive responsible, transparent and explainable AI workflows, today and for the future.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Michael Warrilow, VP Analyst, Gartner
By 2028, having executed a successful cloud strategy will be a requirement for enterprise business success. This session will help IT leaders navigate the evolving cloud computing landscape, including the implications of multicloud, industry clouds and sovereign cloud deployments. Vendor dynamics, where they might collaborate and compete, will also be discussed.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Richard Addiscott, Sr Director Analyst, Gartner
Too often the end-user employee is seen as "the weakest link" when it comes to cybersecurity breaches. But is it fair when they've virtually no influence over the system's security they must use daily? Hint: the answer is no. Join this session to see how taking a more holistic approach to securing your entire internal digital supply chain delivers a secure digital workplace and fosters security consciousness in the corporate culture.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Technology leadership has forever changed. The democratization of digital delivery is fundamentally redrawing the boundaries between IT departments and other business areas. And yet, confusion abounds about who should be doing what. This session reveals what should be on the CIO’s agenda for the coming 18 months, given the shifting expectations that CEOs and other CxOs have for their CIO — and the CIO’s own expectations of their leadership role and the mandate of their IT organization.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Tori Paulman, Sr Director Analyst, Gartner
Stories of allyship range from the uncomfortable, the embarrassing, the learning moment, and sometimes even success. CIOs have an outsized opportunity to contribute to improved DEI (diversity, equity, and inclusion) by acting as an ally to people in marginalized or underrepresented groups. This session will help you become an allyship champion by highlighting the stories of your peers on their journey.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Hung LeHong, Distinguished VP Analyst, Gartner
Brian Prentice, VP Analyst, Gartner
CIOs have been steadily increasing their digital product know-how, starting with employee-facing digital products and customer-facing channels/portals. It's now time to go further. Revenue-generating and venture-building digital products are forcing a convergence in all parts of the organization. This is not a solo IT journey. Learn how this product journey will transform the whole enterprise and IT, and be prepared to chart your course.
Tuesday, 12 September, 2023 / 12:00 PM - 12:30 PM AEST
Mary Mesaglio, Distinguished VP Analyst, Gartner
When everything is in flux, how to make the right, long-term decisions? How to know what will stay true over time? Are you clear on what you’re optimizing for? Teams with clear principles can answer all these questions. Know that clear principles are anything but boring corporate overhead. Clear principles highlight limits; help teams take aligned and coherent action, show how to make the right trade-offs between options, and highlight the most-critical priorities. This is a working session with a tactical bent.
Tuesday, 12 September, 2023 / 12:00 PM - 12:45 PM AEST
Pieter den Hamer, VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, AI Joins the Team: “Hello World!”, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the compelling AI research revealed by Gartner this week at IT Symposium/Xpo.
Tuesday, 12 September, 2023 / 12:00 PM - 12:45 PM AEST
Rita Sallam, Distinguished VP Analyst, Gartner
Generative AI will permeate most jobs and industries through existing enterprise, productivity applications, and specialized applications built on domain- and industry-large language models. However, organizations are realizing the expected value will depend on building user adoption through upskilling, job reimagining and demonstrating trust. Bring your questions, and learn from those posed by your peers, on how to build adoption of generative AI.
Tuesday, 12 September, 2023 / 12:00 PM - 01:00 PM AEST
Luke Ellery, VP Analyst, Gartner
SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.
Tuesday, 12 September, 2023 / 12:30 PM - 02:15 PM AEST
Tracey Spicer AM, Author, Journalist and Broadcaster,
Welcome to this exclusive CIO lunch which starts with a plated lunch service at 12:40pm. Our speaker Tracey Spicer AM will present from 1:25pm. We've made great strides globally towards equality. But bias is unknowingly being embedded into the machines that will be making decisions for the next generation. Join Walkley Award-Winning Author and Journalist, Tracey Spicer AM, as she explores the potential of utilising emerging technologies, such as artificial intelligence and machine learning, to pivot towards a more equitable future. Join this session to understand the role technology leaders can play to ensure diversity and inclusion in AI, and how they can foster the inclusive cultures of their teams to drive great outcomes. Please click on Conference Materials to see the full three course menu. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Tuesday, 12 September, 2023 / 12:30 PM - 02:15 PM AEST
Head to IT Xpo or Garden Terrace for a bite to eat! Engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a Stage session to see technology in action. A hot buffet lunch will be served and includes vegetarian and gluten free options. Please click on Conference Materials to see full menu. If you have provided any specific dietary requirements during registration, these can be found at the dietary tables in each location. Please speak with any member of the venue staff who will be able to direct you to these buffets. If you require wheelchair access to Garden Terrace, please speak to one of the venue team members and they will be able to assist.
Tuesday, 12 September, 2023 / 12:55 PM - 01:15 PM AEST
George Dragatsis, ANZ CTO and Technical Presales Director, Hitachi Vantara
Owen Keates, INDUSTRY EXECUTIVE ASIA-PACIFIC MANUFACT,
Hitachi Vantara is a data company with the best IP, domain expertise, data-driven technology and systems. With our rich domain experience in operational technology and information technology with advanced analytics, machine learning, artificial intelligence, and professional services to drive your data ROI, will be the path to intelligent innovation. Bringing together unique capabilities, skillsets, industry knowledge, and technologies from Hitachi Vantara and other Hitachi companies to deliver data-driven solutions to data-driven innovators. Accelerate Time-To-Insights and maximise data ROI.
Tuesday, 12 September, 2023 / 12:55 PM - 01:15 PM AEST
Steve Pizzati, Director, Pilota Sportiva Pty Ltd
Formula 1 is the ultimate display of quality at speed.
Steve Pizatti, Top Gear host, advanced driving instructor, & motoring journalist, explores how AI, data analytics, & tech advancements drive F1's leading edge & the transformative technologies enhancing performance, efficiency, & competitiveness not only in F1 but across diverse industries.
Learn about the parallels with software delivery & how to apply these technologies to empower quality through data-driven decisions, continuous improvement, predictive analytics, simulations, resource optimisation, & real-time adaptation.
Tuesday, 12 September, 2023 / 12:55 PM - 01:15 PM AEST
Keith Renison, SENIOR PRODUCT MARKETING MANAGER, ANALYT, RingCentral
Explore the potential of AI & LLMs in business communications & how they revolutionize the way we interact with customers & employees. We will discuss the latest in AI to enhance productivity, remove remedial tasks, & elevate customer experience. We will also cover the challenges & considerations in implementing AI in the enterprise, including AI in decision making, data protection and privacy, & compliance. By the end of the workshop you will have an understanding of what AI can do for enterprise communications, what to do before implementing, and how to use it to drive ROI & value for spend.
Tuesday, 12 September, 2023 / 12:55 PM - 01:15 PM AEST
Shiyu Zhu, DIRECTOR OF PRODUCT MANAGEMENT, Zendesk, Inc.
IT leaders have always been on the front lines of driving digital transformation, and even more change is afoot. Hear original research about changes in IT priorities in the customer experience space, including how leaders are addressing new challenges around AI, managing privacy and security, and improving the employee experience to deliver a better customer experience. Join us to learn what IT leaders are proactively doing to meet the challenges of today while preparing for tomorrow.
Tuesday, 12 September, 2023 / 01:00 PM - 02:00 PM AEST
Andrew Holcombe, Executive Partner, Domains, Gartner
Niall Prendeville, Sr Executive Partner, Domains, Gartner
Ryan Dourado, Executive Partner, Domains, Gartner
Miriam Cohen, Account Executive, Gartner
Product-centric organizations require a different level of cross-organization coordination and connection. Bring your team of IT leaders to this exclusive Invitational Program session to understand the changes that need to take place as part of a successful shift to product management. Gartner Executive Partners will discuss how this impacts your operating model, establishing effective digital foundations and modernizing your application stack.
Tuesday, 12 September, 2023 / 01:20 PM - 01:40 PM AEST
Laurette Lane, CREDIT OPERATIONS MANAGER, Toyota Financial Services NZ
Toyota Financial Services engaged NICE CXone to rapidly transform its contact centre operations. A year on, Toyota Financial Services has seen significant improvements in its service level agreements (SLAs), workflow management, customer and agent experience, and compliance.
Audiences will learn:
• how comprehensive analytics transform contact centre management
• why quality management is essential for improved customer experiences
• how a multichannel, cloud-based contact centre environment streamlines workflow management
• why a cloud-first approach is essential for regulatory compliance
Tuesday, 12 September, 2023 / 01:20 PM - 01:40 PM AEST
Sameel Limbada, RISK ADVISORY SOLUTIONS CONSULTANT, ServiceNow
Live on the Expo Hall - Hear from Sameel, who will demo how a compliance framework can be adopted and addressed with control automation within the ServiceNow Integrated Risk Management solution.
Tuesday, 12 September, 2023 / 01:20 PM - 01:40 PM AEST
Peter Vasey, DIRECTOR, MARKETING APJ, BeyondTrust
Scott Hesford, DIRECTOR, SOLUTIONS ENGINEERING APJ, BeyondTrust
Join Peter Vasey, Director of Marketing, APJ, BeyondTrust, as he dives into some of the more challenging aspects of the Essential Eight and, bringing first-hand experience, shows you how you can solve many of the challenges you might be facing in adopting the Essential Eight.
By attending this session you will learn:
• How modern PAM helps organisations cover multiple aspects of the Essential Eight
• Where you can leverage the Essential Eight for your zero trust journey
• Key questions to ask in consideration to Application Control and User Application Hardening.
Tuesday, 12 September, 2023 / 01:20 PM - 01:40 PM AEST
Anthony Vandewerdt, SALES ENGINEERING MANAGER, Weka
The meteoric rise of performance-intensive workloads like generative AI is forcing a complete rethink of how data is stored, managed and processed. As AI becomes an ever increasing part of company revenue streams, organisations are challenged to build and scale their data architectures in line with the data growth.
In this session we will discuss the key infrastructure challenges that are hindering innovation, and introduce the WEKA Data Platform which helps resolve these issues. With a focus on cloud we will be using real world challenges and outcomes experienced by some of our customers.
Tuesday, 12 September, 2023 / 01:45 PM - 02:05 PM AEST
Catherine Reilly, VICE PRESIDENT CUSTOMER SUCCESS, Pluralsight
Hear from Catherine Reilly, VP of Customer Success at Pluralsight, a pioneering technology company known for its commitment to social impact. Through a closer look at market dynamics and personal perspectives—spanning themes of artificial intelligence to human intelligence—discover how technology can address pressing societal challenges and foster positive changes. This session explores empowering businesses and people to acquire digital skills, bridge community gaps, and build a more inclusive future fueled by technology.
Tuesday, 12 September, 2023 / 01:45 PM - 02:05 PM AEST
Ajay Singh, CEO, ZEBRIUM A SCIENCELOGIC COMPANY, Science Logic
AIOps is a valuable tool helping CIOs make headway in their transformation goals. However, their teams still face a range of challenges: how to enhance customer experience by speeding up problem resolution, while dealing with the growing complexity of modern software environments. Learn how leaders are deploying real-world AI/ML-enabled AIOps solutions to identify the root cause of business service issues faster, more consistently, the first time. You’ll also discover the specific advantages of using ML including reducing cost, downtime, closing visibility gaps, and accelerating innovation.
Tuesday, 12 September, 2023 / 01:45 PM - 02:05 PM AEST
Emma Taylor, HEAD OF TECHNOLOGY, VIRGIN AUSTRALIA
Christian Richter, CHIEF CUSTOMER OFFICER, LeanIX
Enterprise Architecture has long stayed in the "Ivory Tower", but has become more and more democratized to tackle challenges like business transformation or App rationalization. In addition to EA best practices from >1000 customers shared by Christian, COO of LeanIX and Emma Taylor, Head of Technology of Virgin Australia, will share the story of Virgin Australia how they used LeanIX to manage a multi-million dollar transformation.
Tuesday, 12 September, 2023 / 01:45 PM - 02:05 PM AEST
Lawrence Kahn, CHROME LEAD - AUNZ, Google LLC
48% of organisations say cost & time are the biggest hurdles to IT sustainability. We are currently facing environmental challenges at a scale we have never encountered before. And we’re pretty confident that technology is a key part of the solution. But it isn’t enough. To reach our world’s climate emissions targets, we need to upgrade our devices without increasing e-waste. That’s why we’re so excited to introduce ChromeOS Flex. ChromeOS Flex is a cloud-first OS that helps you reduce e-waste, defend against ransomware attacks and is designed to meet the needs of the modern workforce.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Leigh McMullen, Distinguished VP Analyst, Gartner
In this session, you will learn to win political conflicts without losing your soul. You will learn to recognize and counter more than a dozen forms of resistance that CIOs commonly face, along with techniques to handle more advanced political situations, such as malevolent actors, and the essential tools of persuasion. All of this wrapped in a fun and entertaining exploration of the wisdom of one of Japan's greatest swordsmen.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Sally Parker, Sr Director Analyst, Gartner
AI is not the only thing driving rapid change in D&A. There is a rapid evolution in how and where analysis can be deployed, from the next generation of augmented UXs and beyond; composing and operationalizing D&A at scale; engineering decision intelligence; and relating everything; to enabling D&A at the edge. Understanding the business impact of these changes will allow organizations to resource-optimize, accelerate change, drive innovation and transform society over the next three years.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Dean Lacheca, VP Analyst, Gartner
Governments must mature their approach to AI. Getting assurance, ethics and engineering of AI right is essential to any CIOs success with AI, but in government failure can have catastrophic impacts on society. This session will provide the key actions that government CIOs must take to get AI right.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Sharon Hakkennes, VP Analyst, Gartner
The convergence of increasing service demands and staffing shortages is leading to compromised patient experiences. Thus, optimising patient access and flow is a strategic imperative for healthcare providers. Attend this session to learn how to harness digital innovation to shift from fragmented siloed initiatives to a strategic approach that delivers systemwide improvements in patient throughput and capacity management.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Chan Cheow Hoe, Government Chief Digital Technology Officer, Smart Nation and Digital Government Office, & Deputy Chief Executive, Government Technology Agency of Singapore
We had all expected the post-pandemic environment to revert to what we were all used to pre-pandemic. However, things have changed beyond our expectations. The significant environment and tech shift in the last 2 years, plus the technology debt and burden that we are still holding back has made the digitalisation journey a lot harder and more uncertain going forward. There is a compelling case for a new approach and mindset to organisations embarking on the digitalisation journey. Are we prepared for it and do we have what it takes to bring our organisations forward? This session explores the re-evaluation of our approach and how we need to take digitalisation into the post-pandemic world.
Tuesday, 12 September, 2023 / 02:15 PM - 02:45 PM AEST
Nimish Panchmatia, Chief Data & Transformation Officer, DBS Bank Ltd | Transformation Group
Adam Bennett, Group Executive Technology and Operations, Suncorp
Rhys Binney, Sr Director, Advisory, Gartner
Technology Leaders within Financial Services are steering into a new wave of disruptive innovation, spearheaded by the re-popularisation of enterprise AI through recent developments in GenAI. Additionally, to this they maintain the responsibility to remediate legacy technology, and core platforms, alongside legacy mindsets and enterprise processes. All whilst scaling new ways of working beyond IT and into the enterprise, particularly enterprise agile models such as SaFE. Join us for an intimate conversation with three tenured Digital Leaders from ANZ and SEA to hear how they are navigating a few of the challenges below:
• The management of distributed technology leadership across fusion teams
• Uplifting culture and the role of vulnerability in FS leadership
• The state of transformation in FS Technology, and
• The state of GenAI in Financial Services
Tuesday, 12 September, 2023 / 02:15 PM - 03:00 PM AEST
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, CIO and Technology Executive Agenda for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the findings from Gartner's CIO and Technology Executive survey as revealed this week at IT Symposium/Xpo.
Tuesday, 12 September, 2023 / 02:15 PM - 03:00 PM AEST
Lloyd Jones, Sr Director Analyst, Gartner
The energy transition will evolve in new and unexpected ways. How can you design for orchestration against evolving business strategies with adaptable, yet efficient IT? Can you pivot and flex systems to create competitive advantage? Bring your questions to this interactive session, and learn from questions posed by your peers, as we explore how to build agile business capabilities.
Tuesday, 12 September, 2023 / 02:15 PM - 03:45 PM AEST
Hung LeHong, Distinguished VP Analyst, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
Mat Myers, Sr Executive Partner, Gartner
This highly interactive, discussion-based session will bring CIOs together to explore how to explain generative AI to executives so they understand it deeply enough to make the right decisions. What is AI? What is it not? How does it help or hurt the enterprise? Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.
Tuesday, 12 September, 2023 / 02:15 PM - 03:45 PM AEST
Mardi Paterson, Executive Partner, Domains, Gartner
Nicholas Wee, Executive Partner, Gartner
Niall Prendeville, Sr Executive Partner, Domains, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Hari Candadai, SVP, Service Innovation and Global Thoug, ORIGINA INC
Tomás O'Leary, Founder | CEO, Origina
Phil Gray, MANAGING DIRECTOR, Symbiotic Consulting
Stephen Madden, Technology Strategy Specialist, AsiaFootPrint, AsiaFootPrint
Don’t play the same old OEM games — the only one who should be in control of your IT roadmap is you.
Get back in the driver’s seat. Ask the right questions to free up funds and resources to position your company for innovation and growth —we call it being a healthy skeptic.
In this session, you will learn:
• How to evaluate your roadmap and ask the correct questions of your vendors
• How to increase your agility in the ever-evolving tech landscape and break free of megavendor mandates
• How to reduce costly maintenance and downtime risk – focus resources on innovation and growth
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Kal Marshall, REGIONAL VICE PRESIDENT PUBLIC SECTOR, Appian
Leveraging and reskilling the public service to deliver and maintain modern Government services is a reality today. Discover the power of automation in unifying purposeful, empathy-led citizen services with robust regulatory controls. Join us to explore Australian agencies' real-world success stories, ranging from cross-agency statewide programs to compassionate, life-changing support services. Learn how you can empower passionate Government employees, enabling them to make a meaningful impact and find satisfaction amidst the necessary regulation and compliance.
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Arul Arogyanathan, CHIEF INFORMATION OFFICER, Village Roadshow
Sangeetha Dharmaraj, HEAD OF SRE, National Rugby League Ltd
Sandie Overtveld, SVP & GM, APJ MEA, Freshworks
In the ever-changing landscape of technology and customer expectations, organizations must prioritize future-proofing and elevating service experiences. Equipping employees with the right tools and achieving high customer satisfaction is a challenge while optimizing costs during uncertain economic times adds complexity. Join our fireside chat with leaders from Freshworks, Village Roadshow, and National Rugby League to explore how Generative AI can revolutionise high-performing service teams and offer humanised experiences while adopting a holistic approach to employee and customer experiences.
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Mahesh Krishnan, CHIEF TECHNOLOGY OFFICER - FUJITSU OCEAN, Fujitsu
Fujitsu strongly believes in our responsibility to promote sustainability and build societal trust through innovation. This has led to the identification of 5 key technologies - AI, Computing, Network, Data & Security, and Converging Technologies. With real-world use cases, we will help you, as a CIO, to guide your company in its sustainability transformation. You’ll find out how these technologies can help propel your company in taking an active role in reducing the environmental impact while building a future marked by seamless connectivity, digital transformation and global innovation.
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Philip Goldie, VP ANZ, Okta
Christopher Whitmorebeirne, GROUP PRODUCT DIRECTOR, Service NSW
How do you balance the headwinds and tailwinds that are actively working against the ability of an organisation to innovate fast enough? How do you balance Security and Trust vs. Customer Experience? Christopher Whitmore-Beirne is the Group Product Director for the MyServiceNSW Account at Service NSW. His team delivers the core identity platforms that power one of the leading Citizen Experiences in Australia. In this discussion, Christopher will share how these market forces impact the strategy at Service NSW and how his team continues to transform citizen experiences for the people of NSW.
Tuesday, 12 September, 2023 / 03:00 PM - 03:30 PM AEST
Lawrence Law, IT PLATFORM LEAD, Canva
John Deeb, COUNTRY MANAGER, ANZ, Workato
Navdeep Kundra, HEAD OF IT - ENTERPRISE ARCHITECT, Country Road Group
Hear how Canva and Country Road Group have harnessed the power of Workato to drive transformational change through integration and automation.
Navdeep Kundra, Head of IT: Enterprise Architecture at Country Road Group, will speak on the journey with Workato to modernise their integration landscape and deliver a disciplined and democratised integration capability to accelerate the pace of change.
Lawrence Law, IT Platform Lead at Canva will showcase how Canva is unlocking the benefits of automation at scale by providing a democratised capability to empower users and teams across the group.
Tuesday, 12 September, 2023 / 03:00 PM - 03:45 PM AEST
Brendan Donohoe, EXECUTIVE GENERAL MANAGER SALES, NBN CO
John Krnel, EXECUTIVE MANAGER, GOVERNMENT SOLUTIONS, NBN Co
Steve O'Rourke, GM BUSINESS PRODUCTS AND PRICING, NBN Co
In line with nbn®'s commitment to building smarter and more connected communities, nbn® Smart Places provides a fibre connectivity solution to eligible non-premise locations. Think Infrastructure monitoring, smart city surveillance, V2X infrastructure, vehicle traffic monitoring, traffic lights, smart poles, digital signage, community wi-fi and environmental monitoring. Come join the nbn® Smart Places Roundtable to discuss how you can leverage this technology from participating providers to deliver citizen outcomes with fellow Government peers.
Tuesday, 12 September, 2023 / 03:00 PM - 03:45 PM AEST
Michael De Hennin, REGIONAL VICE PRESIDENT - PUBLIC SECTOR, Salesforce
Many decisions need to be made during a transformation project to deliver success. However, (Salesforce) research identifies the six critical success factors that stand out. Organisations that successfully understand and apply these six factors can improve transformation success from 30 to 80 percent. Join us to discover these six factors and discuss with QBCC and your peers how to include them in your projects.
Tuesday, 12 September, 2023 / 03:30 PM - 04:00 PM AEST
Join us for snacks, coffee and tea during a brief break between sessions. This afternoon's break items will be Portuguese custard tarts [V] and Native Warrigal greens arancini with black garlic aioli. Barista coffee is served all day on IT Xpo.
Tuesday, 12 September, 2023 / 03:30 PM - 04:00 PM AEST
Don Scheibenreif, Distinguished VP Analyst, Gartner
Join Distingusished VP Analyst & Gartner keynote speaker Don Scheibenreif , for an exclusive book signing. Don will be signing copies of his book 'When Machines Become Customers'. Please note that books will be provided at the signing are limited and will be available on a first come, first serve basis.
Tuesday, 12 September, 2023 / 03:35 PM - 03:55 PM AEST
Daniel Benad, GROUP VP & REGIONAL GM FOR ANZ - OCEANIA, Rimini Street
Eric Helmer, SVP & CHIEF TECHNOLOGY OFFICER, Rimini Street
Dennis Remmer, Senior Director, Oracle Support, Rimini Street
Come to this fireside chat with Rimini Street CTO, Eric Helmer alongside our Senior Director of Oracle support, Dennis Remmer, to hear insights on the future of Oracle and SAP based on their decades of experience working with organisations around the world. During the session, they’ll cover current industry and vendor landscapes, cloud trends, and important things to consider when planning the next generation of ERP.
Tuesday, 12 September, 2023 / 03:35 PM - 03:55 PM AEST
Louise O Rance, ASSISTANT SECRETARY, DATA MANAGEMENT AND, Department of Employment and Workplace Relations
This session will present case studies of how the Department of Employment and Workplace Relations uses data communication tools to drive evidence-based policy and program management decisions. It will also discuss the opportunities provided by judicious use of technology for data specialists to build a well-rounded skillset, enhancing their career development and increasing the impact of their work.
Tuesday, 12 September, 2023 / 03:35 PM - 03:55 PM AEST
Paul Thomas, SENIOR SALES ENGINEER, LogicMonitor
Many organisations have expanded their IT from data centres to the cloud. As your IT footprint expands, this new complexity increases blind spots, delays in reacting to incidents and the swivel-chair effect between tools. In this session we will discuss why complexity and tool sprawl is impeding your monitoring efforts, and how to take a different approach to the tools. With hybrid infrastructure monitoring, you can deliver an approach that deploys quickly (without agents), brings your cloud, SaaS services, and infrastructure across network, systems, and applications into a single view.
Tuesday, 12 September, 2023 / 03:35 PM - 03:55 PM AEST
Em Campbell-Pretty, MANAGING DIRECTOR, Pretty Agile Pty Ltd
Is your organisation using an Agile framework? Or are you considering using agile ways of working? Have you taken an agile training course? If you have answered yes to any of these questions and if you are still bamboozled as to what “agile” has to do with being an Executive, you need to join this session.
Scaled Agile thought leader Em Campbell-Pretty will share the top actions executives can take to supercharge their agile transformations. In her typical ”no holds barred” style, Em will share her learnings from 10-plus years of scaling agile in some of Australia’s largest organisations.
Tuesday, 12 September, 2023 / 03:45 PM - 04:30 PM AEST
Richard Addiscott, Sr Director Analyst, Gartner
Business-aligned strategic planning is a prerequisite for technology leaders establishing and supporting the credibility of their cybersecurity programs. Join your peers in this interactive session to hear how to:
- Work with your security leaders to build a business-aligned cybersecurity strategy
- Ensure that your strategy will meet the cyber resiliency needed for your organization's context; and
- Gain approval for your strategy from your peer executives and the Board.
Tuesday, 12 September, 2023 / 03:45 PM - 04:30 PM AEST
James Lord, VP, Executive Partner, Gartner
Paul Cunningham, VP, Executive Partner, Gartner
This session is for education attendees. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST
Bern Elliot, Distinguished VP Analyst, Gartner
Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.
Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST
Daniel Sun, VP Analyst, Gartner
As compared with transformations, micro innovations are faster, cheaper and can have a big impact. Micro innovations are a more viable option for executing innovations effectively during times of market volatility. This session, via case studies, provides CIO with guidance on how to strategize, plan, and implement digital foundations to unleash the potential of micro innovations.
Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST
Neha Ralhan, Sr Principal Analyst, Gartner
Leaders say customer experience is important, but Gartner research has consistently identified three key barriers holding organizations back: transparency, collaboration and technology. In this session, we'll share strategies and examples of organizations that have overcome these barriers and what you can do as a CIO to keep the organization on track.
Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST
Sid Sahoo, Sr Director Analyst, Gartner
CIOs constantly struggle to communicate the business value of IT. Why? Because it's the wrong question. The right question is, "how does digital information and technology contribute to business outcomes?" Learn new techniques for demonstrating how information and technology initiatives enable multiple, inter-related business initiatives that collectively deliver the enterprise outcomes in focus.
Tuesday, 12 September, 2023 / 04:00 PM - 04:30 PM AEST
Sharon Hakkennes, VP Analyst, Gartner
Using an empirical, quantitative analysis of more than 1,200 teams, we have distilled a set of actionable, adaptive governance principles that must inform the governance styles for fusion teams that blend IT and business technologists.
Tuesday, 12 September, 2023 / 04:45 PM - 05:30 PM AEST
Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks
We’re at a crossroads. Certainly since the COVID-19 crisis but even before that, we have been evolving into a world with many new types of disruptions. There’s this potent cocktail of global platforms, information, intelligence, and automation that is accelerating the pace of change. But technology is no longer the biggest driver of disruption. What’s coming at us is ecological, biological, societal and geopolitical in nature and this is just the beginning. These many disruptions are going to evolve into seismic shocks that will completely overturn how we live and work. Think about the rising sea levels we might experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war between the US and China.
Tuesday, 12 September, 2023 / 05:30 PM - 07:30 PM AEST
Jump in your time machine to a decade defined by big hair, power suits, walkmans and Jane Fonda workouts; all while wondering who you gonna call!
We’re breaking out the seven-layer dip, prawn cocktail, the all too popular vol-au-vents and what’s a mixer without a wine cooler.
We will dust off our boom box and mixtapes so you can celebrate, network and see who can conquer Donkey Kong or be champion of the cubers.
Let’s party-on in IT Xpo because “life moves pretty fast. If you don’t stop and look around once in a while, you could miss it…” /
*Responsible Host: Gartner manages functions and events with a view to the responsible consumption of alcohol and the avoidance of alcohol-related harm. Gartner has and always will remain mindful of ensuring the wellbeing of attendees.
Tuesday, 12 September, 2023 / 06:00 PM - 06:30 PM AEST
Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks
Come and meet Peter and get a signed copy of his new book ‘The Phoenix and the Unicorn’. Numbers are strictly limited, so this will be ‘first come first served’. This book signing is limited to Conference Attendees only.
Tuesday, 12 September, 2023 / 06:00 PM - 07:30 PM AEST
Christine Tsinta, Executive Partner, Gartner
Join your fellow women executives, and our valuable allies for the exclusive opportunity to network during Symposium. Hosted by Christine Tsinta, Executive Partner Gartner Executive Programs
Tuesday, 12 September, 2023 / 07:30 PM - 09:00 PM AEST
We’d love to have you join us at our invite-only fiesta at Veladora. Steps away from the Exhibition Centre, Veladora is one of the Gold Coast’s newest hidden gems—a Mezcal-inspired speakeasy. Once inside, you’ll be greeted by an intimate, candle-lit atmosphere. Thirsty? The complimentary selection of spirits during the evening will be extensive, but if you hadn’t already deducted from the ambience and venue’s name, premium tequila forms a pretty significant part of the drinks offering alongside an array of Mexican beers, wines and delicious appetizers. Come by our booth or email susan_rudolph@bmc.com to get the password to enter the speakeasy.
Wednesday, 13 September, 2023 / 06:30 AM - 07:15 AM AEST
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise.
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate outdoor exercise attire, running shoes
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Wednesday, 13 September, 2023 / 07:00 AM - 07:45 AM AEST
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability.
• Yoga mats will be provided
• Participants should bring: Towel and water, please leave all valuables in hotel rooms
• Dress code: Appropriate exercise attire
• Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
• The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 7
Wednesday, 13 September, 2023 / 08:00 AM - 09:00 AM AEST
Welcome back! Head to any of the foyers to find arrival refreshments such as croque monsieur (leg ham, gruyère cheese and dijon bechamel), assorted Danish pastries, and fresh fruit along with coffee, tea, and juice. There will be plenty of barista coffee for those that want to kick start their day. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Wednesday, 13 September, 2023 / 08:00 AM - 03:15 PM AEST
The Exclusive Member Lounge is a comfortable space for members to unwind, network with peers and get work done. Eligible members include Executive Programs, Gartner for CIOs and Gartner for Mid-Size Enterprise CIOs as well as Majestic prospects. Research Board and Ruby prospects also have access.
The Exclusive Members Meeting Center is directly below the lounge and rooms can be booked at the check-in desk during lounge hours.
Wednesday, 13 September, 2023 / 08:00 AM - 03:45 PM AEST
Stop by the Gartner Showcase to experience our insights, demo and see the latest products, connect with your peers, and take home mission-critical research. Unleash the possibilities today in the Gartner Showcase.
Wednesday, 13 September, 2023 / 08:00 AM - 04:00 PM AEST
Collect your badge at Registration located in the Southern Pavilion. You will need to provide photo ID at registration. Badges must be worn throughout the conference.
Information points are located throughout the venue and our friendly team can help with all of your questions. Or use the AskUs Chat on the app to ask us anything.
Wednesday, 13 September, 2023 / 09:00 AM - 09:45 AM AEST
Holly Ransom, Global Speaker, Interviewer & Leadership Trailblazer,
Holly Ransom spent one full year challenging herself to do something that scared her every single day. She calls this her Year of Fear and fundamentally believes that leaders benefit from bringing into consciousness the daily subliminal dance with fear, and shining a light on achieving tasks outside their comfort zone. In fact, Holly would argue the single most important habit leaders can be building at this moment in time is the ability to get comfortable being uncomfortable. In this session, Holly teaches people: how to navigate uncertainty and prepare for the unknown, how organizations benefit from thinking outside the box in order to see around corners, and that that everyone can lean in to facing their fears and lead more bravely.
Wednesday, 13 September, 2023 / 09:45 AM - 02:30 PM AEST
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner experts, and exhibitors. Attend a stage session to see technology in action.
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
Visit IBM's Engagement Zone and join the race towards net zero with our new interactive sustainability challenge! Explore AI driven visual inspection and learn how you can achieve your sustainability goals today.
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
The future of driving is electric, and the Porsche Taycan embodies this evolution – be a part of the excitement! Experience the exhilaration of the future at the NetApp Engagement Zone, where the Porsche Taycan Electric Supercar takes center stage. A true marvel of all-electric performance, the Taycan redefines driving with its instant acceleration, flawless design, and sustainable power. Join us at the main entrance for a chance to witness the fusion of innovation, style, and high-octane prowess, and don't miss out on exclusive Porsche giveaways that add an extra thrill to the experience.
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
Step into the adrenaline-fueled world of Formula 1 racing with Zoom's immersive virtual reality pit stop game. Utilising the Zoom Developer Platform to blend video and VR technologies, you can experience the thrilling fast-paced action of a pit crew member as you test your speed, precision and teamwork skills. You can also double up with another player to get the best record time. Every second counts in this ultimate race against the clock to get the car out to the lane as fast as possible. Are you up for the challenge?
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
Witness the future of process augmentation through automation with Power Apps. Discover how we elevate value chains by integrating intelligent automation into processes, unleashing efficiency, agility, and innovation. Don't miss the opportunity to craft apps with Stretch 365 in the engagement zone and witness our astounding solution demos at the engagement zone
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
We’re saluting the rockstars of business at Gartner IT Symposium. Drop in at the Workday booths where we’ll be rocking the sound of modern systems with pinball and guitar hero competitions and rockstar worthy giveaways.
Look forward to seeing you there.
Wednesday, 13 September, 2023 / 09:45 AM - 03:45 PM AEST
Want a sneak peak at how Oracle is helping Oracle Red Bull Racing drivers achieve peak performance? Get in the drivers seats with an F1 simulator and experience firsthand how the world's best drivers are using data to enhance on track performance. Learn how you can use Oracle Cloud platforms to prototype predictive algorithms and display outcomes. Top the leader board and win prizes.
Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Our 2023 Hype Cycle features emerging technologies that will significantly affect business and society over the next two to 10 years. These technologies will help CIOs address the digital demands of the future, and use them to drive competitive differentiation and efficiency.
Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST
Padraig Byrne, Sr Director Analyst, Gartner
The world of application performance monitoring (APM) and observability is changing. Attend this talk to learn more about the changing vendor landscape and catch up on the latest trends in understanding your critical application and service performance.
Wednesday, 13 September, 2023 / 10:00 AM - 10:20 AM AEST
Neha Ralhan, Sr Principal Analyst, Gartner
ERP systems are the backbone of service-centric enterprises. As businesses look to break free of the constraints of monolithic architectures, how can enterprise applications leaders identify vendor partners to deliver key capabilities that will transform the enterprise? This session shows enterprise applications leaders the strengths and challenges of key vendors in the cloud ERP market.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Luke Ellery, VP Analyst, Gartner
Inflationary times create added complexity when negotiating with vendors. Proactively planning critical vendor renewals is key to negotiating fair pricing on both renewals and new deals. This session will use two vendor proposal case study scenarios to demonstrate a powerful 4-step approach to proactively plan for negotiations. The 4-step approach will guide CIOs on how to "vendorize" a playbook using simple should-cost models for negotiating win-win deals for both the vendor and client.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Kristin Moyer, Distinguished VP Analyst, Gartner
Regulators, customers and employees are pushing enterprises for investment grade ESG data. CIOs should take a leadership role in designing and delivering the data and analytics capabilities to measure, model, and improve enterprise performance in achieving sustainability goals.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Shailesh Muvera, Sr Principal, Advisory, Gartner
As CIOs and IT leaders take on more demand and project requests, they need to establish a straightforward and repeatable prioritization and initiative evaluation model to balance demand against capacity and deliver technology initiatives based on their impact on business priorities. Join this session to learn about developing a standardized method for prioritizing and funding technology investments.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Neil Osmond, Distinguished VP, Advisory, Gartner
The focus on hiring and retaining highly-skilled technology specialists has been insufficient to address IT’s perennial talent challenges. This session will showcase adaptive management strategies that minimize disruption in the delivery of business outcomes in spite of inevitable attrition, while accommodating the technology workforce's increasing interest in flexibility and mobility.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Bern Elliot, Distinguished VP Analyst, Gartner
Generative AI (GenAI), including large language models and ChatGPT, are creating a seismic shift in customer service delivery and offering significant new opportunities. However, many of these solutions are not yet ready for production use. This presentation will review emerging generative AI use cases and deployments, vendor approaches, and examples of successes and failures. We will also provide guidance to enterprises on how they should plan their roadmaps, and what they should prepare in terms of underlying data and organizational changes to best leverage these opportunities.
Wednesday, 13 September, 2023 / 10:00 AM - 10:30 AM AEST
Holly Ransom, Global Speaker, Interviewer & Leadership Trailblazer,
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Join this follow on session with Keynote Holly Ransom to dive deeper into 'My Year of Fear: Getting Comfortable Being Uncomfortable' and discuss how to navigate uncertainty, prepare for the unknown and lean in to face your fears to lead more bravely.
Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST
Roger Caleya, Sr Director Analyst, Gartner
Midsize enterprise (MSE) IT teams struggle to apply product management, which can hinder their delivery of digital transformation. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams.
Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST
James Lord, VP, Executive Partner, Gartner
Ryan Dourado, Executive Partner, Domains, Gartner
In this peer discussion, you will share your experience and hear from others how to facilitate the conversations to capture value for an ERP business case. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 13 September, 2023 / 10:00 AM - 10:45 AM AEST
Brian Ferreira, VP, Team Manager, Gartner
Federal and state governments are firmly in one of their most challenging operating phases. Technology investment in a tough budget cycle, the drive for digital capabilities with business partners scaling expectations of quick results and increasing ambiguity in the operating environment are testing government leadership. Join this interactive roundtable session and explore navigating this difficult balancing act.
Wednesday, 13 September, 2023 / 10:00 AM - 11:30 AM AEST
Johnny Ladouce, Executive Partner, Gartner
Paul Cunningham, VP, Executive Partner, Gartner
Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.
Wednesday, 13 September, 2023 / 10:00 AM - 11:30 AM AEST
Youn Choi, Sr Executive Partner, Gartner
Nicholle Lindner, VP, Team Manager, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
Erik Gaston, VP GLOBAL EXECUTIVE ENGAGEMENT, Tanium Inc.
In this session, Erik Gaston, CIO at Tanium will discuss an evolving cyber threat trend we are seeing in the global market: the move from Ransomware to Cyber Extortion. Extortion is far more costly, disruptive, and has a higher impact to businesses. It is more lucrative for criminals, allowing them to set up recurring revenue businesses by way of extortion. This presentation will address extortion, cite real-life examples, and provide actionable guidance to help the audience mitigate against this threat.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
John Wood, HEAD OF SYSTEMS ENGINEERING, ANZ, Veeam Software
In this session, our customer will share their journey to improved data protection, and the criticality of having data as a key focus in your cyber security strategy. This practical session will look at the business response to ransomware, including the role of C-level, and leave you with an understanding of how to prioritise agility and recoverability in your security response plans.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
Bede Hackney, HEAD OF ANZ, Zoom
Michael Watterson, Group Head of IT Operations, nib health funds
Your customer and employee expectations are constantly evolving. Businesses need to keep up and adapt their approach to deliver exceptional support. Hear how Zoom is leading transformation as we explore the exciting realm of AI to revolutionise customer and employee experiences. In the session, we will discuss how to employ AI-driven automation, intelligent routing, streamlined workflows, and data analytics, to optimise modern collaborations and communications across from the end-to-end journey. Join our session to learn how your company can deliver limitless human connection with Zoom.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
Marijke Asscher, ACCOUNT EXECUTIVE, WalkMe
Aaron Molivas, HEAD OF CUSTOMER EXPERIENCE, Suncorp
Rapid digital transformation has made the adoption of digital technologies a crucial imperative for success. In this fireside chat, you will: hear about how Suncorp have successfully solved user adoption challenges with a digital adoption strategy; find out how a digital adoption platform gets your people behind your technology, to help you drive operational efficiencies; and learn actionable strategies and best practices for implementing digital adoption initiatives within your organisation.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
David Clarke, EXECUTIVE DIRECTOR - TECHNOLOGY SERVICES, National Disability Insurance Agency
Today's cybersecurity landscape is marked with evolving challenges and opportunities. As concepts like 'Security Everywhere,' SASE, and Zero Trust become essential, understanding their practical applications becomes crucial.
Listen to our fireside chat with Fernando Serto, Field CTO, APJC at Cloudflare and David Clarke, A/G Branch Manager, ICT Services, Office of the CIO at NDIS.
In a recent study Cloudflare conducted, preparedness reportedly remains low, with only 43% of respondents indicating they were “highly prepared” to prevent cybersecurity incidents.
Join us for an interactive dialogue that addresses the following critical priorities: Understanding SASE & Zero Trust, Aligning IT Strategies with Business Goals and Securing Remote Work Environment.
By attending this session, you'll gain actionable insights into these key challenges and learn strategies to implement these technologies effectively within your organisation.
Wednesday, 13 September, 2023 / 10:45 AM - 11:15 AM AEST
Sean Kopelke, Senior Director, Solution Engineering, VMware, Inc
Ben O'Shea, General Manager - Cloud, Aussie Broadband
Anna Clive, Chief Information Officer, Aussie Broadband
The Cloud First trend became popular during the pandemic and has continued to flourish since. Unfortunately, it’s left many organisations dealing with repercussions of getting data and budgets back under control post implementation. This session highlights strategic considerations often overlooked in Cloud First implementations and how seeking non-biased answers to cloud questions supports innovation, agility and security. Join experts from Aussie Broadband and its cloud partner VMware for insights, analysis and advice your organisation can use to realise the true value of its IT environment.
Wednesday, 13 September, 2023 / 10:45 AM - 11:30 AM AEST
Eric Helmer, SVP & CHIEF TECHNOLOGY OFFICER, Rimini Street
Protecting profitability and sustaining growth amidst uncertainty is a pressing challenge for IT leaders. Join us for a lively discussion with industry experts and your peers on how they are facing uncertainty with IT systems designed to:
-boost agility with modular infrastructure
-ensure easy replaceability
-innovate with shrinking budgets
-shift resources from commodity systems to systems of differentiation
Wednesday, 13 September, 2023 / 10:45 AM - 11:30 AM AEST
Justin Bailey, GENERAL MANAGER - NEXON CLOUD, Nexon Asia Pacific
Wojtek Malewski, DIRECTOR, SOLUTIONS ENGINEERING ANZ, NetApp Australia
This roundtable discussion is an opportunity for attendees to share the hybrid cloud strategies they have adopted, and why. We are joined by highly successful digital solutions and managed service provider, Nexon Asia Pacific, and over the course of the session we examine the strategy they chose in conjunction with NetApp to provide more hybrid cloud and data-driven solutions to their managed services customers as well as launch new SaaS-based services to grow their business. This is an open forum, where participants’ real-world input and feedback on options and business outcomes is welcomed.
Wednesday, 13 September, 2023 / 11:15 AM - 11:45 AM AEST
Join us for snacks, coffee and tea during a brief break between sessions. This morning's break items will include a selection of gourmet pies including peppercorn, chicken and brie, beef with tomato herb relish, and traditional scones with jam & cream. Barista coffee is served all day on IT Xpo.
Wednesday, 13 September, 2023 / 11:20 AM - 11:40 AM AEST
Niall Arrigan, Regional Manager, Sales Engineering, Datadog
Although cloud computing has the potential to save you money, many organizations face growing IT costs and struggle to keep their spending within budget. As one of the leading SaaS observability platforms, Datadog uses a massive amount of cloud resources and has worked diligently to keep our IT spending constrained. In this session, we’ll share the practices that we use to optimize costs and how you can apply them to reduce your spend, increase performance, and meet your business goals.
Wednesday, 13 September, 2023 / 11:20 AM - 11:40 AM AEST
Tony Harb, Head of Solution Architects, ANZ, Verizon
By 2025, 80% of enterprise teams will implement new Secure Access Service Edge (SASE) models for identity, security, complexity and cost improvements at scale. Because they often span distributed users, providers, technologies and locations, implementations can be complex. This practical session will demystify how to embark upon a successful transition, the pitfalls to avoid and the pathway to making SASE your competitive advantage.
Wednesday, 13 September, 2023 / 11:20 AM - 11:40 AM AEST
Glenn Carmichael, HEAD OF TECHNOLOGY STRATEGY, Telstra Purple
Telstra Purple is driven to design and deliver best-in-class tools to enhance the way people work and set new industry standards and benchmarks. Often though, we are faced with the question of how to work most effectively with clients to help them solve problems in a cohesive, innovative way that genuinely meets their needs and minimise risks for their business. In this session, we’ll share some game-changing examples of how Telstra Purple has leveraged contextual research and design sprints to help reduce risk, and drive customer success while also driving deep employee advocacy.
Wednesday, 13 September, 2023 / 11:20 AM - 11:40 AM AEST
Stuart Maclean, SENIOR PARTNER TECHNICAL SPECIALIST, IBM
Are you excited by the business potential of generative AI, but concerned about trust and transparency? Meet watsonx, IBM’s enterprise-ready AI and data platform designed to multiply the impact of AI across your business.
Join this session to understand how watsonx.ai is enabling AI builders to train, validate, tune, and deploy both traditional machine learning and new generative AI capabilities powered by foundation models. Hear how Australian businesses are applying generative AI and solving complex business problems with significant ROI. Learn how IBM can help you get started and deliver business value from generative AI in a matter of weeks.
Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST
Partha Iyengar, Distinguished VP Analyst, Gartner
Partha Iyengar, Distinguished VP Analyst, Gartner
This presentation will provide key insights for CIOs and executive leaders, drawn from the 2024 Gartner Board of Directors Survey. Post-pandemic, as boards have come closer to executive decision-making, it is even more important for executive leaders to understand and be aligned with board objectives and expectations.
Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST
Daniel Sun, VP Analyst, Gartner
This breakout is about infusing management skills with comfort and competency around sustained uncertainty and discontinuous change. The best strategic thinking is that CIOs don't let the future surprise them. They understand the bigger ecosystem and are comfortable anticipating potential futures. They embrace divergent thinking, invite dissent and converge on a forward path. Three specific skills have been discussed in this session.
Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Successful M&A is best played as a “team sport.” The CIO is part of the M&A team and must play a key role in M&A for business outcomes to be achieved. The M&A process is not always well understood and it’s not always clear where and how CIOs need to be involved to deliver success.
Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST
Adrian Leow, VP Analyst, Gartner
Through 2027, low-code-enabled markets will face dramatic changes as they evolve through three distinct phases and products and services become key enablers of business composition. CIOs and IT leaders must adapt to position themselves for evolving technology, market and product/service paradigms.
Wednesday, 13 September, 2023 / 11:45 AM - 12:15 PM AEST
Brian Prentice, VP Analyst, Gartner
Autonomous business is the answer to the big question "what comes after digital?" AI, blockchain, and other technologies combine to fundamentally reshape business methods and models in the second quarter of the 21st century. CIOs must understand the core shifts of this new era, so that they can inform their CEOs and executive teams, and help reset strategy for the next wave of disruption that is headed toward us.
Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST
Michael Warrilow, VP Analyst, Gartner
CIOs must balance the greater flexibility and breadth of technology options offered by a multicloud strategy against the greater complexity and significantly increased costs of such a strategy. Moreover, organization's cloud providers can also directly impact business opportunities and outcomes. We'll explore the options and their consequences for IT and the business.
Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST
Stijn De Lathouwers, Executive Partner, Domains, Gartner
Robert Flanagan, Executive Partner, Gartner
This session is for healthcare attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Wednesday, 13 September, 2023 / 11:45 AM - 12:30 PM AEST
Jasleen Kaur, Sr Principal, Advisory, Gartner
In today’s volatile labour market, competition for diverse talent is increasingly fierce. With candidates scrutinizing the employee value proposition (EVP) of potential employers, and many disavowing corporate life altogether, organizations must rethink their recruiting practices. Join this session to discuss how to design an inclusive recruiting process to source and select diverse talent.
Wednesday, 13 September, 2023 / 11:45 AM - 12:45 PM AEST
Jo Liversidge, VP Analyst, Gartner
For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.
Wednesday, 13 September, 2023 / 11:45 AM - 01:15 PM AEST
Marcus Darbyshire, VP, Executive Partner, Gartner
Corey Snell, Sr Executive Partner, Gartner
Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
Ram Chakravarti, CTO, BMC Software
The tech landscape is at an inflection point through which achieving business advantage begins with IT. In this environment, every company is now on a transformation journey where we define the destination as the Autonomous Digital Enterprise—a resilient enterprise with no silos, where everything is observable and orchestrated. We encapsulate the value that we deliver in making it happen, while harnessing the power of AI and data, through a term we’ve coined ‘Connected Digital Ops.’
Discover how you can make the most of your new and existing technology by connecting digital ops across your enterprise as our client, Vodafone, join us on stage to share their success story. Learn how to: (i) unleash the power of AI on the vast data sets in your organisation to provide best-in-class solutions that span observability and orchestration, while ensuring resilience; (ii) connect otherwise siloed operations in an increasingly complex hybrid IT environment; and (iii) solve issues faster in your evolution to becoming an Autonomous Digital Enterprise by enabling Connected Digital Ops—ServiceOps, AIOps, DevOps, DataOps and AutonomousOps—across your tech landscape.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
Glenn Maiden, Director FortiGuard Labs, Fortinet
Nicole Quinn, HEAD OF GOVERNMENT AFFAIRS APAC, Fortinet
Empower Your Board: In an age where cyber threats are more sophisticated and pervasive than ever, the convergence of criminal, nation-state, and political interests has given rise to a new reality where cyber warfare is intertwined with global affairs.
Join Nicole and Glenn as they unveil the interconnected cyber landscape - a time of heightened geopolitical uncertainty and the increasing use of cyber attack as a means of influence.
Don't be caught off guard; learn how to build strong defences and resilience through preparation. Take charge of your organisation's cyber security future.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
Saket Srivastava, CIO, ASANA, INC.
Leading with research-based insights from Asana’s Work Innovation Lab join CIO Saket Srivastava for a session on the future of work. Explore how IT leaders are positioning their organizations to navigate work more intelligently, scale effortlessly and ultimately do their best work in a Humans+AI future.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
Joseph Ozdemir, MANAGER INFRASTRUCTURE DELIVERY, Mineral Resources Limited
Mark Oliver, ACCOUNT EXECUTIVE, Rubrik
Mineral Resources (ASX:MIN) turned to Rubrik as an indispensable ally, fortifying their data security, and scaling to their future growth within the complex tapestry of disparate operational landscapes. Join Joe Ozdemir at Mineral Resources as he talks about innovative data security solutions that provide a data protection shield to deliver confident recovery from ransomware attacks, recognising sensitive data and ensuring the protection of critical information. Hear how a strategic partnership not only guarantees present-day data resilience but also lays a robust foundation for simplified expansion and strategic cyber innovation in the ever-evolving resources sector.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
Lee Matthews, SPECIALIST SOLUTION ARCHITECT, Automation Anywhere
Automation Anywhere is a leader for RPA. What does this mean and should we be using the term RPA? If you are yet a leader, are you a follower...and where is everyone going? In this presentation, We will look at the impact that Generative AI is having on the automation industry. We will explore the results of the “Automation Now & Next: State of Intelligent Automation Report”, the only survey of global business leaders reflecting the state of deploying, using and planning with Intelligent Automation today.
Wednesday, 13 September, 2023 / 12:30 PM - 01:00 PM AEST
David Sutton, SUSTAINABILITY SOLUTIONS LEAD - AP, Lenovo
Sustainability is a universal goal. This insightful presentation will explore Lenovo's exemplary sustainability initiatives and extract valuable lessons that can be applied across industries, regardless of budget constraints. Discover what Lenovo is doing right and how these practices can be replicated to accelerate your journey towards sustainability. Whether you're a startup or a large corporation, this presentation will equip you with actionable insights to assess and enhance your sustainability strategies, ensuring you have the tools needed to reach your sustainability goals effectively.
Wednesday, 13 September, 2023 / 12:30 PM - 01:15 PM AEST
Steven Jurisic, Solutions Engineer, RingCentral
Attendees will learn how to harness the power of integrated telephony and CX to complete Microsoft Teams and unlock new opportunities to consolidate app experience and drive efficiencies. While many organizations have adopted Teams to facilitate internal collaboration, a missing link is using Teams to connect with external partners, customers
and suppliers. This session will delve into the benefits of enabling voice and contact center solutions inside Microsoft Teams, including improved call handling capabilities, advanced analytics, and delightful customer experiences.
Wednesday, 13 September, 2023 / 12:30 PM - 01:15 PM AEST
Max Kaye, HEAD OF DATA & ANALYTICS, Google
Join Max Kaye as he facilitates a discussion on the transformative potential of artificial intelligence (AI) in ushering us into a new era of technology. From the rise of Generative AI to the responsible approach, discover how AI is revolutionising industries, enhancing productivity, and addressing global challenges, generating new opportunities for competitive advantage. Topics for discussion will include how AI is impacting your business, the challenges you face in implementing AI, and the benefits you have seen from using AI.
Wednesday, 13 September, 2023 / 01:00 PM - 02:30 PM AEST
Head to IT Xpo or Garden Terrace for a bite to eat! Engage with your peers, Gartner experts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a theater session to see technology in action. A hot buffet lunch will be served and includes vegetarian and gluten free options. Please click on Conference Materials to see full menu. If you have provided any specific dietary requirements during registration, these can be found at the dietary tables in each location. Please speak with any member of the venue staff who will be able to direct you to these buffets. If you require wheelchair access to Garden Terrace, please speak to one of the venue team members and they will be able to assist.
Wednesday, 13 September, 2023 / 01:15 PM - 01:35 PM AEST
Alice Pemberton, PRESALES CONSULTANT, Bizzdesign
The rise of dynamic architectures within large, complex organizations is prevalent, where stakeholders from diverse backgrounds unite on various design products and deliverables. The collective goal: To supercharge transformation initiatives while achieving successful business outcomes. Discover how to successfully design dynamic architectures by ensuring effective collaboration between Solution and Enterprise Architects. Learn best practices that show how architecture enhances decision-making, sets design standards in your practice, and saves time through our Guided Design approach.
Wednesday, 13 September, 2023 / 01:15 PM - 01:35 PM AEST
Matt Fowler, Director Sales Engineering, Juniper
See how to get real-time visibility into user experiences that allows you to deploy AI for IT operations networkwide, from Wi-Fi to the WAN. The Juniper AI-Driven Enterprise, built on an innovative microservices cloud platform, extends Mist AI™ from your Wi-Fi network to wired access switching, security, the WAN and to cloud applications. In this session, you’ll discover how to provide assured network end user experiences, troubleshooting, location services, AI-driven features that enables enterprises to easily enforce a zero-trust security model.
Wednesday, 13 September, 2023 / 01:15 PM - 01:35 PM AEST
Peter Lee, SENIOR SALES ENGINEER, SolarWinds Software
In today’s world where cloud native digital services and apps are becoming a big part of the global economy and business, the stakes on user experience, data security, cost efficiency, and speed of innovation are as high as ever. Organizations strive to achieve sustainable business growth and system resiliency. Learn how SolarWinds Cloud Native, Integrated Observability and Service Management solutions gives you the visibility and control you need over all your business-critical services to ensure operational resiliency and business growth.
Wednesday, 13 September, 2023 / 01:15 PM - 01:35 PM AEST
Peter Jones, PUBLIC SECTOR LEAD ANZ, GitLab PTY LTD
Developing secure technologies and environments at the speed of relevance is challenging. The need for additional security controls, complex integration, architectural alignment and processes results in lengthy delivery times, resourcing burdens, and sunken costs.
Recently, Australia has seen a significant increase in cyber attacks with a higher severity against organisations. At x-RD we are pushing the boundaries of security, automation and AI with secure applications and environments. This session will discuss our approach to DevSecOps applications and delivering at the speed of relevance.
Wednesday, 13 September, 2023 / 01:40 PM - 02:00 PM AEST
Mathew Graham, PRINCIPAL INFORMATION SECURITY ARCHITECT, Workday
With citizen and public sector services being digitised at an ever-increasing rate, understanding the intersection of security challenges and product architecture is vital. This presentation will share:
The most important foundational security principles in the design, development and running of cloud services.
How you can address security at the architectural level to manage contemporary cyber threats and prepare for potential future threats.
What good integration of stringent security measures within a large-scale SaaS environment providing services to the public look like.
Best practices to comply with governmental standards, with an emphasis on building robust, secure digital systems that are resilient to a range of threats.
Wednesday, 13 September, 2023 / 01:40 PM - 02:00 PM AEST
Anthony Woodward, CHIEF EXECUTIVE OFFICER, Logicalis Australia
Cameron McBride, DIRECTOR, DIGITAL TECHNOLOGY SERVICES, Western Health
Gartner's 2023 CIO Agenda revealed the top priorities ahead for ANZ organisations. In this session hear from Cameron McBride, Director of Digital Technology Services at Western Health, who found these predictions mirrored his IT challenges, and future opportunities. Hosted by Anthony Woodward, CEO at Logicalis Australia, this talk will see Cameron discuss how Western Health navigates the ongoing skill shortages, adoption of hybrid work, conflicting priorities, and legacy technology and processes, all whilst undertaking a digital transformation.
Wednesday, 13 September, 2023 / 01:40 PM - 02:00 PM AEST
Matthew Salmanzadeh, CEO, Agile Analytics
Learn how Agile Analytics helped one of Australia’s largest construction joint ventures, John Holland and CPB, to overcome the complex challenges of the West Gate Tunnel Project using IoT, Data, BI, Low Code Enterprise Apps and Robotics Process Automation on the Microsoft Data/AI stack. Discover how these technologies can simplify your business operations and ensure compliance. Gain practical insights on how to implement your own Data/AI/Apps and Automation strategy!
Wednesday, 13 September, 2023 / 01:40 PM - 02:00 PM AEST
Derk Weinheimer, GLOBAL CHIEF BUSINESS OFFICER, Roboyo
John Adamek, DIRECTOR PROCESS MINING AND EXCELLENCE, Roboyo
Join Derk and John as they explore the powerful link between technology, process mining, digital twins, and achieving process excellence. They emphasize the art of the possible in business transformation, showcasing how a holistic approach leverages data insights, creates process optimization, and a human-centered design.
The presentation outlines the process of uncovering, analyzing, and improving critical business processes using techniques like process mining and digital twin creation, highlighting the profound impact on people, processes, compliance, and technology.
Wednesday, 13 September, 2023 / 02:05 PM - 02:25 PM AEST
Nick Bethune, SENIOR SOLUTIONS CONSULTANT, Appian
Learn about real use cases and practical tips for how you can use Appian's low-code, end to end process automation platform to connect disparate data and systems as well as harness the capabilities of private AI. Take away best practices for addressing your digitization challenges and enable the best outcomes for your use cases.
Wednesday, 13 September, 2023 / 02:05 PM - 02:25 PM AEST
Matthew Burns, AVP, BIGFIX HCLSOFTWARE ASIA PACIFIC AND, HCLSoftware
Let’s face it, every organisation is transforming digitally, from infrastructure, data strategy to customer experience and generative AI. How to stand out from the crowd? The world has undergone massive changes, it’s not enough to have a security patch on your server when ransomware attacks or launch a new offer trying to retain unhappy customers. Being digital will no longer cut it, the future of our economy — and our technology — is Digital+. In this session, Matther Burns, AVP of HCLSoftware will share how to deliver value to the business with real life customer stories.
Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST
Sid Sahoo, Sr Director Analyst, Gartner
CIOs continue to experience cost pressures due to their geography or global pressures. This session provides new insights into the pitfalls mature organizations avoid and how they optimize their costs more effectively.
Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST
Don Scheibenreif, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST
Richard Addiscott, Sr Director Analyst, Gartner
It’s difficult for enterprise leaders to make choices without understanding the evolving landscape of transformational change. This Tapestry of trends story enables executive leaders to contribute to enterprise strategy and prepare the organization for brave new worlds. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.
Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST
Rhys Binney, Sr Director, Advisory, Gartner
Many CIOs continue to struggle to make culture change happen within their organizations. This session will share three case studies of clients that have used Gartner's 5 Steps for Culture Change model. These clients have successfully driven culture change in their organizations, and the session will cover common challenges and best practices.
Wednesday, 13 September, 2023 / 02:30 PM - 03:00 PM AEST
Craig Lawson, VP Analyst, Gartner
Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?
Wednesday, 13 September, 2023 / 02:30 PM - 03:15 PM AEST
Andrew Holcombe, Executive Partner, Domains, Gartner
James Lord, VP, Executive Partner, Gartner
A rip-and-replace approach to modernizing applications can be highly disruptive to the organization in terms of cost, risk, time and impact. These factors often outweigh the potential benefits. What approaches have you taken with legacy applications in your digital transformation? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 13 September, 2023 / 02:30 PM - 03:15 PM AEST
Christine Tsinta, Executive Partner, Gartner
If you are hearing that diversity, equity and inclusion (DEI) initiatives are facing demise during the current financial uncertainty, then that could be just the reason to renew the DEI focus! Join your peers to share your experience and hear what challenges are being faced and how your peers are tackling them.
Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST
Kristian Steenstrup, Distinguished VP Analyst, Gartner
With more intelligent assets, smart machines and devices across the business, managing the software within is neglected. It falls between the cracks of IT management and physical plant management, causing cyber and operational risk to all companies. The influence of cloud and viruses extends far beyond the data center and into the mechanical world. This is not just in a few industries. Anyone with a factory, an elevator or an air conditioner has the same potential problem.
Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST
Mary Mesaglio, Distinguished VP Analyst, Gartner
In an AI world, we need to study humans, not just technology. As with any disruption, the outcomes are not a given, so we must drive towards values that we care about. This session focuses on a values-to-action model, to help leaders instill values their people can use every day to make them better, more resilient, more ethical humans – ready for the AI-driven world that’s coming.
Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST
Nick Jones, Distinguished VP Analyst, Gartner
Five technologies will transform your digital future. Digital humans will redefine assistants, robots and services; tiny ambient IoT will sense and track anything at low cost without batteries; satellites will revolutionize communications to people and things; autonomic drones and robots will learn while they automate tasks; and secure computation will enable new digital ecosystems.
Wednesday, 13 September, 2023 / 03:15 PM - 03:45 PM AEST
Manjunath Bhat, VP Analyst, Gartner
CIOs are under continuous pressure to deliver value to the business. They need to know which trends have the greatest potential impact on their digital business efforts within an actionable planning horizon. This session will provide Gartner's latest and best guidance on the trends CIOs, software engineering leaders and their teams should be tracking and taking action upon in 2023 and beyond.