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Want to view the conference agenda based on your key priorities? Explore more than 150 sessions on artificial intelligence, business intelligence and advanced analytics, digital business transformation, emerging technologies, security, cloud and more:

Artificial intelligence (AI) projects can be complex. These conference sessions provide the practical advice and insights you need to leverage the full capabilities of AI:

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 01:45 PM

Design, Deliver and Scale Your Government AI Strategy

Dean Lacheca, Sr Director Analyst, Gartner

Government CIOs report their organizations’ struggle to define a strategy to leverage AI. This presentation will help CIOs gain stakeholder support for AI adoption by crafting an effective AI strategy and roadmap that delivers results quickly and scales over time by optimizing existing data, workforce skills and off-the-shelf technologies.

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:30 PM

Ask the Expert: Practical Applications of AI in Healthcare

Laura Craft, VP Analyst, Gartner

This session will explore and use cases and solution approach for AI in healthcare. We will discuss how to discern hype from reality and make AI investments that drive business and clinical outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 11:00 AM|Tuesday, 29 October, 2019 11:20 AM

Magic Quadrant for Artificial Intelligence (AI) Portfolio Cloud Service Provider Solution Overview

Bern Elliot, Distinguished VP Analyst, Gartner

Cloud providers offer portfolios of AI services, which include machine learning, language processing, and computer vision. This session provides an overview of AI portfolio services and of the industry leaders' product capabilities: Amazon, Google, IBM, and Microsoft.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Artificial Intelligence in Integration: The Rise of Digital Integrator Technologies

Eric Thoo, Sr Director Analyst, Gartner

The proliferation of connected ecosystems, platforms and "things” is fast exceeding human capacity to optimally connect and orchestrate a vast set of integration operations. CIOs and leaders responsible for integration will need to determine how self-adjusting or self-learning artificial intelligence approaches can enable integration initiatives.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Present and Future of Artificial Intelligence

Tracy Tsai, VP Analyst, Gartner

Artificial intelligence adoption has entered the mainstream, but most organizations are in the early stages and still developing their strategy and governance. Get a sense of where you stand and where the industry will progress.

Wednesday, 30 October, 2019 07:45 AM|Wednesday, 30 October, 2019 08:45 AM

Roundtable: AI — What's Real, What's Hype

Magriet Roos, Sr Executive Partner, Gartner

Artificial intelligence (AI) is everywhere. But how do you separate hype from reality? How can your company apply AI to solve real business problems? Although AI is cited as a game-changing technology with genuine demand for AI products, organisation stall at the overwhelming set of potential applications and confusion around which use cases are realistic.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Maverick: Here Comes the Autonomous Leader — AI and Machine Learning at the Top

Mark Beyer, Distinguished VP Analyst, Gartner

Can the highest level of business leadership benefit from augmentation? Crowdsourcing for emotional hot buttons. Financial performance analytics. Market analysis for opportunity, growth, deficient performance, degrading revenue streams. NLP to write annual reports to the Board. Legal and compliance analysis automated by text analysis, financial impacts, timelines, etc. Automated risk analysis to inform of threats. Automated technology and market leveraging for adjacent partners and conversely competitive analysis. Contrarian models to look for potential Black Swans. By adding data-driven insights to experience and intuition it might be possible to replace, downsized or allow leaders take on a new type of executive leadership role.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

How to Engage Senior Executives on AI

Tracy Tsai, VP Analyst, Gartner

Turn your AI approach on its head. CIOs should be getting guidance on AI from the most senior leadership, not from technologists. How AI is employed is a proactive decision to be made by these leaders- as it affects brand, compliance and financials. This session gives the CIOs the language and frameworks to help business executives describe how AI should be utilized by the enterprise.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

A Framework for Applying AI in the Enterprise

Bern Elliot, Distinguished VP Analyst, Gartner

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework. We outline the technologies, the common applications, and examples of deployments. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Ask the Expert: CIOs — Evolve Your Data and Analytics Governance and Prepare for the Future

Sally Parker, Sr Director Analyst, Gartner

Effective governance of data and analytics initiatives is one of the most difficult challenges that organizations face. In this session, we will discuss the people, process and cultural aspects critical to successful data and analytics governance. We will also discuss new approaches to data and analytics governance as it evolves to address new business and technology challenges.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 03:15 PM|Tuesday, 29 October, 2019 04:00 PM

Meetup: What Are Your Best Practices for Self-Service Business Intelligence Data Models?

Join this Meetup to discuss various approaches to building self-service data models. What's worked well in your organization? How do you make decisions about what models to employ for particular data sets? How do you balance out the ease of maintenance of one large model vs the targeted specificity of overlapping smaller models? What considerations do you make in terms of including absolute necessities vs nice-to-have data points? What challenges have you faced in striking this balance? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Future of Data Management

Mark Beyer, Distinguished VP Analyst, Gartner

The future of data management will help plan for what’s next. It describes where the market, function or capability is going and how it’s evolving. It should help early adopters get a leg up and more conservative companies plan and prepare for and make the changes.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Top 10 Data and Analytics Technology Trends That Will Change Your Business

Julian Sun, Director Analyst, Gartner

The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

CIOs — Evolve Your Data and Analytics Governance and Prepare for the Future

Sally Parker, Sr Director Analyst, Gartner

Effective governance is a critical success factor for data and analytics initiatives, and one of the most difficult challenges that organizations face. This session explains how to establish solid foundations needed for successful data and analytics governance today, and the future direction of governance as it evolves to address new business and technology challenges.

Whether you're just beginning to use cloud or are well on your way, these conference sessions will help you improve your cloud and infrastructure strategies and tactics for 2020 and beyond:

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Meetup: What Have You Learned in Exploiting Cloud Computing?

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Future of Data Management

Mark Beyer, Distinguished VP Analyst, Gartner

The future of data management will help plan for what’s next. It describes where the market, function or capability is going and how it’s evolving. It should help early adopters get a leg up and more conservative companies plan and prepare for and make the changes.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Ask the Expert: Comparing Major Cloud Providers

Alan Waite, Sr Director Analyst, Gartner

Amazon, Microsoft and Google — these megaproviders are vying to be your strategic cloud IaaS and PaaS service. How are you to choose? What about IBM, VMware, Oracle and Alibaba Cloud? In this session, ask the Gartner expert for advice on evaluation strategies and the strengths and weaknesses of each provider.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Cloud Wars — Comparing Major Cloud Platform Providers

Alan Waite, Sr Director Analyst, Gartner

Alibaba Group, Amazon, Google, IBM, Microsoft and Oracle — these megaproviders are vying to be your strategic cloud integrated IaaS+PaaS service for the future. How are you to choose? In this session, Gartner will present findings for each against its evaluation criteria to help you make your strategic decision.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

The Digital Infrastructure Compute Scenario

Alan Waite, Sr Director Analyst, Gartner

Core IT has to scale, up, out, down and in … it has to expand and integrate with an intelligent edge and the explosion of IoT. This session looks at the challenges that still remain for a digital infrastructure where core IT and edge creates a them and us scenario. Intelligent Infrastructure IT allows you to develop and optimize the core while expanding on all fronts edges and things. The following key issues will be discussed:
● What are the business drivers the core IT digital infrastructure cycle?
● How do you optimize Core IT and edge/IoT infrastructure
● How do you define legacy and modernize or standardize projects?

Cost optimization is critical to any IT organization. These conference sessions will help you reduce risks and costs through better contract negotiation, strategies and technologies: 

Monday, 28 October, 2019 03:30 PM|Monday, 28 October, 2019 04:00 PM

Optimizing Government Value by Balancing Cost, Risk and Outcomes

Cathleen Blanton, VP Analyst, Gartner

Funding drives government, but that’s not all that matters. In times of austerity or surplus funding, government CIOs need to balance cost concerns with managing risk and delivering benefits. Do you provide enough transparency to help your agency optimize the total cost of government?

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Ask the Expert: Optimizing Cost to Fund Innovation and Growth

Chris Ganly, Sr Director Analyst, Gartner

This is an “Ask the Expert” session on using cost optimization as a source of funds for innovation and growth.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 12:15 PM

Workshop: Use Gartner’s S-A-V-E Methodology to Launch and Sustain Your Cost-Optimization Program (Limited capacity, arrive early to guarantee your place)

Stephen White, Sr Director Analyst, Gartner

This session illustrates Gartner’s four-step methodology that is based on a cross-team approach to identify cost savings opportunities. The methodology includes steps for the opportunities to be identified, analyzed,validated and approved for executing the plan to measure and report cost savings,cost reduction,and cost avoidance. The workshop activities will use infrastructure and services costs as the spend categories to work as teams to brainstorm ideas and see how to use Gartner templates to validate and report these savings to show the P&L and budget impact.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:30 PM

Contract Negotiation Clinic: Oracle

Jo Liversidge, Sr Director Analyst, Gartner

CIOs often find negotiating with Oracle a challenge, this clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 08:45 AM|Wednesday, 30 October, 2019 09:45 AM

Contract Negotiation Clinic: Negotiating With Microsoft

Stephen White, Sr Director Analyst, Gartner

This interactive clinic gives critical steps to evaluate Microsoft licensing options and negotiate an enterprise agreement. This session will also address Microsoft’s objectives, priorities and behaviors to help ensure that you’re prepared to evaluate proposals while determining the right licensing approach for your organization. Session is limited to end-users only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 08:45 AM|Wednesday, 30 October, 2019 09:45 AM

Contract Negotiation Clinic: Software as a Service

Jo Liversidge, Sr Director Analyst, Gartner

This practical interactive clinic explains how to effectively negotiate SaaS contracts. Participants will explore trends in SaaS contracting and discuss how to identify and control hidden costs and opportunities/risks within SaaS agreements.
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.
Reserved for end users only. Preregistration required.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

CIOs Must Exploit Financial Models to Become Better Business Technology Executives

Saul Brand, Sr Director Analyst, Gartner

To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we will examine how CIOs can exploit financial models.

Wednesday, 30 October, 2019 01:30 PM|Wednesday, 30 October, 2019 02:30 PM

Roundtable: Spend Optimization to Fund the Future

Paul Cunningham, Executive Partner, Gartner

Warren Prentice, Sr Executive Partner, Gartner

CIOs must help to scale digital business, therefore, CIOs need to reprioritize investments, optimize costs for the business and work with third parties to build digital platforms.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

IT, Finance and Business Outcomes — The Multilingual CIO

James Anderson, Sr Director Analyst, Gartner

CIOs are rarely offered the opportunity to discuss IT business enablement and digital transformation within the context of business goals, because, as a group, CIOs have not consistently spoken the language of business. This session explains how to shift from the language of IT to Finance and Business Outcomes for improved stakeholder engagement.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Using Cost Optimization to Fund Innovation and Growth

Chris Ganly, Sr Director Analyst, Gartner

In this session we will describe how to move beyond cost reduction to looking at optimizing the organization’s IT spend in order to enable investment in digital business innovation and growth areas.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 05:00 PM

Contract Negotiation Clinic: Negotiating With the Megavendors — IBM, Microsoft, Oracle, SAP

Stephen White, Sr Director Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. It takes depth of knowledge of the specific vendors’ tactics and techniques. Learn how to tailor negotiations using specific tips and tactics for each megavendor: IBM,Microsoft,Oracle and SAP. This includes for each megavendor: Tailoring processes, building leverage with each negotiation and minimizing contractual risks.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 05:00 PM

Contract Negotiation Clinic: Salesforce

Jo Liversidge, Sr Director Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

Three-Year Roadmap for Cost Optimization

James Anderson, Sr Director Analyst, Gartner

CIOs are under continuing pressure to cut costs or deliver more with fewer resources. CIOs can use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.

With customer experience (CX) management at the top of most CEOs’ agendas, it must also be a priority for CIOs and IT executives. These are the conference sessions that will help you create a superior CX that serves as a sustainable differentiator:

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

2019 Financial Services Eye on Innovation Awards – Learn from Industry Peers and Pick the Winners

Peter Delano, Managing Vice President, Gartner

Pete Redshaw, Practice Vice President, Gartner

Gartner’s prestigious Eye on Innovation Awards recognize the innovative use of technology and highlight “best-in-class” IT initiatives in the financial services industry. In this session, the finalists will present their most compelling digital innovation initiatives, including products, services and business models. Attendees will not only learn from these innovations, but will be actively involved in selecting the winners of the Awards as well as the regional innovation champion.

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 02:00 PM

Ask the Expert: Maximizing the Impact of Technology on the Financial Services Customer Experience

Peter Delano, Managing Vice President, Gartner

What initiatives for the digital customer experience (CX) for financial services consumers are happening today? What's next in CX for personal insurance, retail banking, and wealth management? Join your peers and a Gartner expert to discuss how to best impact your financial services customers through technology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

The Leading Trends in Digital Experience — 2020

Brian Prentice, VP Analyst, Gartner

This session will explore new technologies, emerging design practices, advances in organization structure and staffing dynamics that are leading to breakthroughs in the way people experience digital technology.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

How Will CRM Applications Support Your Future Digital Business Models

Olive Huang, VP Analyst, Gartner

Business model change has always had an impact on CRM applications. However, Gartner receives an increasing number of inquiries from its clients on digital business model change and the focus on customer centricity under these new business models. It is now even more critical to look at CRM applications for the next five years and how they should evolve to support these new business models. Key Issues 1) What kind of business model change will organizations undertake and what are the impact to their relations with customers? 2) What changes do organizations need on their CRM technologies to support these new digital business?

Wednesday, 30 October, 2019 10:40 AM|Wednesday, 30 October, 2019 11:00 AM

Magic Quadrant for Multiexperience Development Platforms

Adrian Leow, Sr Director Analyst, Gartner

Application development is getting more complicated. As device types proliferate, so too do modes of interaction — from GUI-based typing and touching, to natural-language-based chat and voice, to gestures used in immersive environments. The digital user journey will involve multiple devices and interaction modalities; hence the need for multiexperience development platforms (MXDPs).

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

CIOs Must Drive Customer Experience Strategy to Succeed in Digital Business

Olive Huang, VP Analyst, Gartner

Excellence in customer experience is critical to the development of a digital business platform and to date, CIOs have been stuck in the passenger seat. In this session, we’ll review best practices for CIOs looking to increase their influence over the development of customer experience strategy and the distinct advantages that a foundational understanding of technology has in accelerating customer experience success.

Wednesday, 30 October, 2019 02:00 PM|Wednesday, 30 October, 2019 03:30 PM

Workshop: How CIOs Can Drive a Culture of Customer Centricity (Limited capacity, arrive early to guarantee your place)

Ed Thompson, Distinguished VP Analyst, Gartner

Customer experience (CX) is among the top-5 priorities for executives including the CEO and CIO. But how can you as a CIO contribute to CX and drive a customer-centric culture? In this workshop we’ll explore the options a CIO has to influence and drive a customer-centric culture,discuss challenges, and help you develop a checklist of actions to engage your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

Three Bold Strategies for Customer Experience Victory

Ed Thompson, Distinguished VP Analyst, Gartner

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Omnichannel Is Dead — How to Deliver a Multiexperience Strategy for the Digital Era

Jason Wong, VP Analyst, Gartner

Omnichannel is an utopia that could never be achieved and a red herring for what customer experience really needs to solve. It aimed to address “where” customers interacted, but it did not take into account the real needs of the customer in terms “how” they wanted to interact. In the digital era, where multitasking across touchpoints and modalities is common, a multiexperience strategy is needed.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

The Future of Business: Consumption Models Transformed and Reshaped

David Furlonger, Distinguished VP Analyst, Gartner

As technology and market transformation enables fundamental changes in ways that customers (design), consume and use products and services, so these changes will flow through to impact the very future of business. Concepts of buying and owning as well as engagement, even the actors involved will change, as will the principles on which value is generated, stored and exchanged. How will these fundamental shifts on the demand side impact your role, your customer and the future of business ?

Digital business transformation is the cornerstone of any IT organization. These are the conference sessions to help CIOs and IT executives take the steps needed to achieve digital transformation for their organization:

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Meetup: How Do You Handle Obstacles to Business Digitalization in the Public Sector?

Often, the biggest hurdle to digitalization is the culture of employees and their aversion to change/familiarity with the old way of doing things. How are you addressing this? Do you have any stories of success and/or struggles you've dealt with? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Higher Education Scenarios 2030: What the Future Means for You Today

Terri-Lynn Thayer, VP, Team Manager, Gartner

Higher education faces a decade of increasing disruption. We will present four plausible future scenarios for the industry to enable university CIOs to anticipate the changes and prepare for the necessary transformation.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

The Future of Energy Disrupts Everything

Ethan Cohen, Sr Director Analyst, Gartner

Global societies are under extreme pressure from two powerful opposing forces; the growing demand for energy and the impact on the environment. Wrestling with these forces requires innovation that itself will create disruption in all societies for decades. This session takes on these issues and introduces a framework for enabling leaders to anticipate change and develop practical strategies for navigating through this complex and volatile period.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Digital Government in Action — What’s Working and Who Is Doing It Well

Dean Lacheca, Sr Director Analyst, Gartner

The transition to digital government has been a global pursuit for nearly two decades, so what is working? In this session, we will explore what initiatives are having the biggest impact, who is doing well and what are the possible disruptors, across a range of government domains.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Pause for Thought: Reimagining the Digital Economics of Banking

Peter Delano, Managing Vice President, Gartner

Fundamental economic models are shifting and adapting to new digital supply and demand drivers. Customers seek new forms of value and reward those enterprises that adapt. Employees increasing seek to work for enterprises that value attributes other than pure profits. Investment strategies are following similar paths. As the economic foundations of banking fracture, how should CIO's react and adapt to these new challenges?

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

Meetup: How Are You Approaching Digital Innovation in Higher Education?

Join your Higher Ed peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

Ask the Expert: Do You Need a Digital Technology Platform Architecture in Utilities?

Ethan Cohen, Sr Director Analyst, Gartner

To pursue digital ambitions utilities can either optimize existing business models or transform by creating a new business model. Regardless of their digital ambition,most utilities do not have technical components to support new capabilities. In this session you can ask the expert how to transform your IT portfolio into digital technology platform architecture to achieve your digital goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

Ask the Expert: The Role of Technology in Patient and Citizen Engagement

Laura Craft, VP Analyst, Gartner

Global health systems have an urgent need to better engage their patients and citizens to create effective population health management programs. Emerging technologies like home health monitoring, next generation care management systems, wearable technologies, and virtual care all have promise, but early adopters have learned hard lessons when bringing them to scale. In this sessions, attendees will discuss their efforts and learn from global examples and peers with patient and citizen engagement initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:30 PM

Roundtable: Innovation in Government

Marcus Darbyshire, VP, Executive Partner, Gartner

While innovation is synonymous with invention in the private sector, government innovation has been making great strides in recent years. From chatbot citizen service delivery to AI tax fraud detection, join your peers to share and discuss innovative government solutions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:30 PM

Roundtable: Healthcare Providers Must Embrace Digital Transformation

Nerida Budd, VP, Executive Partner, Gartner

Artificial intelligence, virtual care and the digital giant market disruptors will reshape healthcare delivery over the next five years. How can CIOs use these predictions and leading indicator insights to calibrate strategic planning investment assumptions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 01:45 PM

Sustaining the Future of Water

Ethan Cohen, Sr Director Analyst, Gartner

Water availability,cost,quality and safety are under increasing pressure. Managing the impact of these forces while meeting increased demand requires creativity and innovation. This session takes on these issues and provides a perspective on role of the CIO and the use of technology in managing this vital strategic natural resource.

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:30 PM

Meetup: How Are You Approaching Digital Innovation in K-12 Education?

Join your K-12 peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 03:30 PM|Monday, 28 October, 2019 04:00 PM

From Tesla to Tesla the Question Remains: Do we need a Grid?

Keith Harrison, Managing VP, Gartner

The father of the electrification and the eponymous of an electric vehicle,failed in his wireless power transmission quest to unhook us from the grid. Now his namesake,Tesla,and other EV manufacturers,are driving us toward decentralized and democratic energy provisioning future. This presentation will discuss the future of the grid and its digitally enabled business and operating model.

Monday, 28 October, 2019 03:30 PM|Monday, 28 October, 2019 04:00 PM

Digital Transformation in Financial Services: What Rookies Can Learn From Trailblazers (and Vice Versa)

Peter Delano, Managing Vice President, Gartner

Financial Services CIOs tell us that digital transformation is their top priority however many companies are still struggling to integrate that goal into their strategic planning or harvest results from digitalization. In this session we present a taxonomy allowing us to analyze the key differences between digital rookies and trailblazers regarding business goals and outcomes, technology adoption and corporate cultures. Business and IT leaders from both rookie and trailblazer organizations can use these findings to accelerate their digital journey.

Tuesday, 29 October, 2019 09:00 AM|Tuesday, 29 October, 2019 10:00 AM

Gartner Opening Keynote: Winning in the Turns: Leadership in a Digital Society

John Kost, Distinguished VP Analyst, Gartner

Olive Huang, VP Analyst, Gartner

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

It’s been 50 years since the first message was sent over the ARPANET, the forerunner to today’s internet. Technology-enabled connectedness has put IT leaders in a unique position to help design the next 50 years. Gartner will show how CIOs can leverage today’s technology accelerators, ContinuousNext agility, and connected people to turn dilemmas into opportunities. We will present a bold vision for the changing role of the CIO and IT in a digital society with practical advice and inspiration from across the globe.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Baby Steps: How to Innovate in a Resource-Constrained or Risk-Averse Environment

Tsuneo Fujiwara, VP Analyst, Gartner

"Fail-fast" may work in Silicon Valley, but what if you are trying to innovate with no time or budget, and everyone around you is afraid of failure? This presentation provides a practical roadmap for progress, beginning with low-cost, low-risk innovation activities that deliver real value, and continuing on to strategies to reshape your environment into a more open, supportive and innovation-friendly culture.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

The Future of Business: Funding Models for Digital Transformation

David Furlonger, Distinguished VP Analyst, Gartner

Traditional funding models for business have been based on well-worn and accepted capital markets practices and accounting models. Those models are now barely fit for purpose. Battle lines between aggregated and disaggregated commerce are drawn. Fragmented customer consumption preferences and decisions have the opportunity of being reaggregated under customer control. Businesses will need to adapt their engagement, product and financing models to reflect this shift in market dynamics. Capital and value, the oil that lubricates business activity needs a different form of refining to amplify success in an era of digital transformation.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Top Challenges to Transforming Your IT Operating Model to Digital and How to Overcome Them

Debra Curtis, VP Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including performance management, governance approach, and new ways of working, such as bimodal and moving to the product model.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

What will it mean to be an educated person in a digital society? What will it mean to be a healthcare system? The answers to these and other related questions will shape a digital society. What are the new institutions that will be the pillars of this new digital society? What will it take to build these institutions, who will do it, and why? What is a new institution and why is it important now?

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

CEO Concerns 2019: Implications and Actions for CIOs

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Every year Gartner assesses the business landscape from the CEO point of view — seeking out the most significant trends and issues impacting commercial agendas. We assess the ramifications for CIOs and the top actions they should consider to respond effectively, just in time.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

How Will CRM Applications Support Your Future Digital Business Models

Olive Huang, VP Analyst, Gartner

Business model change has always had an impact on CRM applications. However, Gartner receives an increasing number of inquiries from its clients on digital business model change and the focus on customer centricity under these new business models. It is now even more critical to look at CRM applications for the next five years and how they should evolve to support these new business models. Key Issues 1) What kind of business model change will organizations undertake and what are the impact to their relations with customers? 2) What changes do organizations need on their CRM technologies to support these new digital business?

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Financial Side of Digital Business: Lessons From Digital Native Companies

Chet Geschickter, VP Analyst, Gartner

The growth mechanics and financial considerations of digital business are different from traditional business. Exponential growth is real, but it comes at a price. Technology is just one component of a successful business model. Digital natives companies in a wide range of sectors — not just FANG — provide valuable case studies and data points, including comparable financial data and lessons learned.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Building the Digital Business Platform

Deacon D.K Wan, Sr Director Analyst, Gartner

CIOs and digital business leaders are under enormous pressure from senior executives to get their firms "digital enough"! Our two year long study of digital organizations is yielding new approaches to building the digital platform, revealing the new technologies and skills required. More important, it highlights the organizational, cultural, and business change required for success.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

What “Winning in the Turns” Means for Government

John Kost, Distinguished VP Analyst, Gartner

To successfully navigate the ups and downs of the business cycle, government CIOs must plan ahead so that their organization can absorb the impact of lower revenue and emerge stronger when conditions change. This session will provide key insights from the Symposium Opening Keynote to show how public sector technology leaders can optimize strategy, cost, and talent to win in the turns.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Future of Data Management

Mark Beyer, Distinguished VP Analyst, Gartner

The future of data management will help plan for what’s next. It describes where the market, function or capability is going and how it’s evolving. It should help early adopters get a leg up and more conservative companies plan and prepare for and make the changes.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Ask the Expert: Which Technologies Will Disrupt Your Business and Why?

Nick Jones, Distinguished VP Analyst, Gartner

Gartner surveys show innovation leaders are exploring a very wide range of technologies from long-term speculative bets on quantum computing to mainstream technologies such as AI which deliver business results rapidly. In this session, we’ll discuss how to identify which new technologies are most likely to disrupt your business and how to exploit them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:30 PM

Roundtable: Strategies for Scaling DevOps Efforts

Shailesh Muvera Kuttappa, Sr Principal, Advisory, Gartner

Clients are shifting from asking how to start DevOps towards how to sustain and scale efforts. Because clients have a wide range of experience with DevOps, Gartner has identified a number of key practices to share.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 08:45 AM|Wednesday, 30 October, 2019 09:45 AM

Contract Negotiation Clinic: Software as a Service

Jo Liversidge, Sr Director Analyst, Gartner

This practical interactive clinic explains how to effectively negotiate SaaS contracts. Participants will explore trends in SaaS contracting and discuss how to identify and control hidden costs and opportunities/risks within SaaS agreements.
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.
Reserved for end users only. Preregistration required.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

The Future of Applications

Anne Thomas, Distinguished VP Analyst, Gartner

Every business is a technology business and applications are at the core (and edge) of every organization. Business models, customer demands, and the competitive landscape are all undergoing significant change which will require a new approach to how application leaders need to develop and deliver their application strategy to meet business goals. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Winning in the Turns: Actions for the CIO

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

The most successful organizations take risks in "the turns", those places in the enterprise journey where others slow down. Turns can be economic, geopolitical, environmental, social or competitive. This session will focus on how the CIO should prepare and lead in the turns, building agility into systems, processes, and decision-making, both within their teams and among their peers.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

CIOs Must Exploit Financial Models to Become Better Business Technology Executives

Saul Brand, Sr Director Analyst, Gartner

To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we will examine how CIOs can exploit financial models.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

The Blueprint to Digital Product Delivery

Jason Wong, VP Analyst, Gartner

Digital business is about the creation of new business models, typically built on digital products and platforms. To continuously deliver digital product innovation and business value, application leaders should apply Gartner’s Blueprint to help transform the culture, skills, architecture, technologies and software quality capabilities of their development organizations.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Amplify Digital Dynamism Through An Integration Business Utility Strategy

Eric Thoo, Sr Director Analyst, Gartner

An “unintegrated digital business” is simply an oxymoron. Digitization empowers organizations to innovate and disrupt but also entails tackling integration issues in a daunting array of applications, data, APIs, mobile, ecosystems and “things”. An “Integration Business Utility” IT shared service is becoming a precondition to be in business for organizations of any kind.
Key issues:

● What are the trends that will lead CIOs to an integration business utility strategy?

● How will CIOs establish a versatile and cost-effective integration service platform — the hybrid integration platform?

● How will CIOs set up an integration strategy empowerment team to provide best-in-class integration services to the business?

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Gartner’s Top Strategic Predictions for 2020 and beyond: Technology Tactics Shape Business Strategy

Brian Prentice, VP Analyst, Gartner

The use of technology to define the strategic direction of a company has been the dream of many companies during digital transformations. However, savvy CIOs will find that technologies are still only tactical elements in the larger strategy of business transformation.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 10:00 AM

Roundtable: From Digital Evangelist to Orchestrator: What Happens to the CIO Role as Digital Business Goes Mainstream

Yoshi Matsumoto, VP, Advisory, Gartner

As business leaders become more digitally dexterous, they take on a growing share of digital delivery responsibilities. Currently, 44% of digital team leaders report directly to business areas. Demand for key technology skills such as RPA, AI and Data Science is currently higher outside IT (in sales, marketing, R&D, engineering, and other groups) than inside IT departments. These changes portend a significant evolution in the CIO role from service delivery to digital orchestration--architecting and managing cross-cutting platforms and common ways of working across distributed digital business teams. In this session, we’ll illustrate this evolution with concrete examples of real-world CIOs that are changing their focus and responsibilities to accelerate digital transformation and enable distributed digital delivery.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

The CIO’s Essential Guide To Digital Product Management

Dale Kutnick, Senior Vice President, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting!

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

The CIO's ERP Success Guide: Preparing for the 4th Era of ERP

Denise Ganly, Sr Director Analyst, Gartner

Many organizations continue to approach ERP the same way they did 20 years ago. In 2019 the pace of business requires flexibility and agility not delivered by monolithic ERP and old fashioned ’front-end’ and ’back-end’ thinking. The 4th era of ERP is approaching and if organizations aren’t already executing a postmodern ERP strategy they will find themselves left behind

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

The Real Business of Blockchain: How Leaders Can Create Value in a New Digital Age

David Furlonger, Distinguished VP Analyst, Gartner

This presentation is focused on what blockchain means for business and government leaders. It explains what the Real Business of Blockchain is all about. How you need to re-engineer your business relationships, monetize illiquid assets and redistribute data and value flows to more successfully engage with the digital world. (*see Harvard/Gartner Book by the same name of the title)

Wednesday, 30 October, 2019 01:30 PM|Wednesday, 30 October, 2019 02:30 PM

Roundtable: Make the Business Case for Product Management to the C-Suite

Rhys Binney, Sr Principal, Advisory, Gartner

To support digital transformation, CIOs are increasingly organizing IT work and priorities around “product lines” rather than projects, and moving to continuous delivery. IT product line management offers the speed, flexibility and business outcomes orientation necessary to compete in the digital era. But doing it at a scale requires a very significant evolution in how IT funds and resources are worked. In this session, we’ll discuss examples of how leading CIOs have made the case to the CFO and other C-Suite leaders for changes required to support a product line transformation in IT.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:25 PM

Ask the Expert: What the Board Needs to Know About Digital Business

Partha Iyengar, Distinguished VP Analyst, Gartner

The content consists of 16 board-ready presentations on key topics related to Digital Business (AI, Blockchain, et. al.) that the Board needs to be educated about.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

CIOs Must Drive Customer Experience Strategy to Succeed in Digital Business

Olive Huang, VP Analyst, Gartner

Excellence in customer experience is critical to the development of a digital business platform and to date, CIOs have been stuck in the passenger seat. In this session, we’ll review best practices for CIOs looking to increase their influence over the development of customer experience strategy and the distinct advantages that a foundational understanding of technology has in accelerating customer experience success.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

Ask the Expert: What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

The New Institutions will be those that are designed for a Digital Society. One that newly defines the expectations for an educated person, a good citizen, a head of a family ... in short, how to live a life that is productive for society while fulfilling one’s own dreams. These New Institutions will be designed according to the roadmap provided by Genealogy of the Future, where humans and machines are co-developing to form a Digital Society.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

The Culture Hacking Roadmap

Tsuneo Fujiwara, VP Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. By popular demand, this session provides a step-by-step roadmap for how to hack your culture, including pragmatic examples and do’s and don’ts.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Business as Usual and Digital Transformation — CIOs Will Orchestrate Them to Optimize Outcomes

Debra Curtis, VP Analyst, Gartner

Enterprises today must continue to be successful at their “business as usual”, at the same time that they develop and scale their “digital transformation”. That means introducing evolutionary and transformational changes to both business and operating models. CIOs must take the lead to orchestrate those different programs. This session will show how to orchestrate them.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

The Top Ten Strategic Technology Trends for 2020

Nick Jones, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 05:00 PM

Contract Negotiation Clinic: Salesforce

Jo Liversidge, Sr Director Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

How Ecosystems Will Dominate Our Digital Future

Leigh McMullen, Distinguished VP Analyst, Gartner

Effective digital businesses and governments know how to navigate the complex landscape of digital ecosystems. These enterprises avoid having their ecosystems turn into an ego-systems — that favors them at the expense of partners. They seek new opportunities as industries converge into ecosystems we call eco-stries. But they also fear that the digital giants’ ecosystems will become so dominant that they become eco-polies. Come join us as we describe a digital future ruled by ecosystems and what you should do about it.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

Ask the Expert: Measure Your Digital Progress With Key Performance Indicators

Neil Osmond, Distinguished VP Analyst, Gartner

IT leaders can influence the development of goals and metrics that lay out the digital business journey, measure progress and sharpen expected outcomes. This session provides the opportunity to ask questions about developing digital business key performance indicators.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:15 PM

Roundtable: How CIOs Lead M&A and Postmerger Integration to Drive Digital Transformation

Yoshi Matsumoto, VP, Advisory, Gartner

At the digital era, enterprises are facing major organizational transformation by M&A. On the other hand, IT is one of the biggest success factors of M&A, and CIOs are challenged to show their leadership and capability. This session will explain the M&A and IT postmerger integration processes at an IT perspective.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:15 PM

Roundtable: Rethink Enterprise Technology Capacity in Midsized Companies

Stefan Kulak, Director, Advisory, Gartner

CIOs know that IT does not have the capacity to meet demand from the rest of the business. Instead of trying to buy marginal increases to IT’s capacity, more CIOs look to find capacity outside of corporate IT. Three main paths to building enterprise capacity include recognizing business teams’ autonomy, lowering technical barriers and building business teams’ expertise. See how progressive midsize companies tap into the potential of enterprise capacity.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Determining When IT Deliverables Should be Designated as Products

Dale Kutnick, Senior Vice President, Gartner

Digital businesses require new capabilities. CIOs must evolve IT delivery to support greater internal agility and execution. Top performing CIOs have begun shaping their IT organizations to provide more product-centric approaches for specific IT deliverables. This session will provide CIOs with techniques for determining which IT deliverables should be designated as “products" for investment vs. traditional IT "budget."

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

The Future of Business: Consumption Models Transformed and Reshaped

David Furlonger, Distinguished VP Analyst, Gartner

As technology and market transformation enables fundamental changes in ways that customers (design), consume and use products and services, so these changes will flow through to impact the very future of business. Concepts of buying and owning as well as engagement, even the actors involved will change, as will the principles on which value is generated, stored and exchanged. How will these fundamental shifts on the demand side impact your role, your customer and the future of business ?

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 03:00 PM

Tactics for Digital Governance

Shailesh Muvera Kuttappa, Sr Principal, Advisory, Gartner

Digital business transformation is shifting the focus of technology delivery from IT to digital business teams — those outside the traditional IT function who use data or technology to achieve business outcomes. Yet IT’s traditional approaches to governing technology initiatives are often too heavyweight and hinder these teams’ ability to deliver value. This session presents best-practice case studies from Standard Bank, Intuit and Adidas that demonstrate how CIOs can adapt their governance approach to enable digital business teams to deliver digital capabilities without exposing the company to excessive risk.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 03:00 PM|Thursday, 31 October, 2019 03:30 PM

Closing Keynote: Winning in a World of Digital Dragons

Adrian Leow, Sr Director Analyst, Gartner

Understanding the large digital players (like Amazon, Alibaba, Google, Baidu and others) that play multiple roles in a growing number of industries is one of the most important considerations related to winning in an increasingly digital world. Few companies are prepared for or sufficiently experienced with these digital dragons. That must change.

The rate of technology change is accelerating. These conference sessions will help you keep a step ahead with the trends in emerging technologies like Internet of Things, AI, blockchain and more:

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Meetup: How Do You Handle Obstacles to Business Digitalization in the Public Sector?

Often, the biggest hurdle to digitalization is the culture of employees and their aversion to change/familiarity with the old way of doing things. How are you addressing this? Do you have any stories of success and/or struggles you've dealt with? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

Meetup: How Are You Approaching Digital Innovation in Higher Education?

Join your Higher Ed peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 01:45 PM

Disruptive Technologies and Trends in Financial Services

Pete Redshaw, Practice Vice President, Gartner

Financial Services is fraught with disruption from new competitors, regulators, and innovations in technology. CIOs must cut through the hype and identify the technologies and supporting capabilities that present true business opportunities for their firms. Join this session to learn how firms are using disruptive technologies such as AI, Open Banking, Blockchain and others to unleash new capabilities and drive business growth.

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:05 PM

Spotlight Session: Can Autonomous Machines Replace Leadership at the Highest Levels?

Mark Beyer, Distinguished VP Analyst, Gartner

Top leaders are being presented with an opportunity to lead by example. Decision engines, predictive analytics, prescriptive models all have the potential to become true digital assistants. But what if they get smart enough to be a contributing member of the leadership team? We discuss how ensemble models can become a sort of leadership cohort that is ever-present with top leaders, providing them inputs, advice and even contributing dissenting opinions when needed. The content in this presentation is based on Gartner “Maverick" research, designed to spark new, unconventional insights.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:30 PM

Meetup: How Are You Approaching Digital Innovation in K-12 Education?

Join your K-12 peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

What will it mean to be an educated person in a digital society? What will it mean to be a healthcare system? The answers to these and other related questions will shape a digital society. What are the new institutions that will be the pillars of this new digital society? What will it take to build these institutions, who will do it, and why? What is a new institution and why is it important now?

Tuesday, 29 October, 2019 11:00 AM|Tuesday, 29 October, 2019 11:20 AM

Hype Cycle for Application Architecture

Anne Thomas, Distinguished VP Analyst, Gartner

The Gartner Hype Cycle is a consolidated view of the dynamics in a selected market and its cycles of innovation. This theatre session will examine key innovations in application architecture that support your transition to digital business.

Tuesday, 29 October, 2019 11:30 AM|Tuesday, 29 October, 2019 11:50 AM

Magic Quadrant for Enterprise Low-Code Application Platforms (LCAP)

Jason Wong, VP Analyst, Gartner

Enterprise low-code application platforms (LCAP) offer compelling productivity gains for professional and citizen development, as well as speed-of-delivery benefits. We review the trends and vendors to help you identify the platform with a balance of technology and business capabilities suited to your enterprise’s needs.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Artificial Intelligence in Integration: The Rise of Digital Integrator Technologies

Eric Thoo, Sr Director Analyst, Gartner

The proliferation of connected ecosystems, platforms and "things” is fast exceeding human capacity to optimally connect and orchestrate a vast set of integration operations. CIOs and leaders responsible for integration will need to determine how self-adjusting or self-learning artificial intelligence approaches can enable integration initiatives.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Meetup: What Have You Learned in Exploiting Cloud Computing?

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

The Present and Future of Artificial Intelligence

Tracy Tsai, VP Analyst, Gartner

Artificial intelligence adoption has entered the mainstream, but most organizations are in the early stages and still developing their strategy and governance. Get a sense of where you stand and where the industry will progress.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Top 10 Data and Analytics Technology Trends That Will Change Your Business

Julian Sun, Director Analyst, Gartner

The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Gartner’s Top Strategic Predictions for 2020 and beyond: Technology Tactics Shape Business Strategy

Brian Prentice, VP Analyst, Gartner

The use of technology to define the strategic direction of a company has been the dream of many companies during digital transformations. However, savvy CIOs will find that technologies are still only tactical elements in the larger strategy of business transformation.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Maverick: Here Comes the Autonomous Leader — AI and Machine Learning at the Top

Mark Beyer, Distinguished VP Analyst, Gartner

Can the highest level of business leadership benefit from augmentation? Crowdsourcing for emotional hot buttons. Financial performance analytics. Market analysis for opportunity, growth, deficient performance, degrading revenue streams. NLP to write annual reports to the Board. Legal and compliance analysis automated by text analysis, financial impacts, timelines, etc. Automated risk analysis to inform of threats. Automated technology and market leveraging for adjacent partners and conversely competitive analysis. Contrarian models to look for potential Black Swans. By adding data-driven insights to experience and intuition it might be possible to replace, downsized or allow leaders take on a new type of executive leadership role.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

Ask the Expert: What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

The New Institutions will be those that are designed for a Digital Society. One that newly defines the expectations for an educated person, a good citizen, a head of a family ... in short, how to live a life that is productive for society while fulfilling one’s own dreams. These New Institutions will be designed according to the roadmap provided by Genealogy of the Future, where humans and machines are co-developing to form a Digital Society.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

The Top Ten Strategic Technology Trends for 2020

Nick Jones, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

APIs Have Changed Your Life — But the Main Disruptions Are Yet to Come

Anne Thomas, Distinguished VP Analyst, Gartner

Every connected app on every mobile device,every site on the web tracking users or providing a rich UX,every application deployed to or exposed through cloud services uses APIs. Anybody can build the next killer app,anywhere. Thanks to Open Banking,Banks don’t own their customers anymore. But there’s much more to come: This session will cover the likely disruptions API will cause from here to 2024.

Thursday, 31 October, 2019 03:00 PM|Thursday, 31 October, 2019 03:30 PM

Closing Keynote: Winning in a World of Digital Dragons

Adrian Leow, Sr Director Analyst, Gartner

Understanding the large digital players (like Amazon, Alibaba, Google, Baidu and others) that play multiple roles in a growing number of industries is one of the most important considerations related to winning in an increasingly digital world. Few companies are prepared for or sufficiently experienced with these digital dragons. That must change.

The way we conduct business is changing. What will the future of work look like? How can you prepare? These conference sessions will help answer these questions and more:

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 02:15 PM

Roundtable: The Future of Employee Experience for Financial Services

Paul Cunningham, Executive Partner, Gartner

Ash Sowter, Sr Executive Partner, Gartner

How will you evolve your employee experience to deliver increased engagement and drive better business outcomes as a result.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Meetup: Women in IT - How Are You Developing Talent?

Women are often an underleveraged talent pool in IT, with only 26% of professional IT jobs being filled by women. All IT leaders must focus on maximizing this talent opportunity. Share bright spots and challenges in identifying and developing women in IT leadership. How can your organization start identifying and developing talented women earlier? What more can you do to support women on your team or in your workplace? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Finding and Building Talent in the Digital Talent Ecosystem

Lily Mok, VP Analyst, Gartner

Innovative technologies are transforming how talent is developed, what we can consider "talent" and how organizations can tap into it. This session explores the impact of digital on the broader talent ecosystem that CIOs and other executives need to navigate. Executives need to rethink how they go about finding, developing and deploying talent in fundamentally new ways.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:45 PM

Workshop: Driving Cultural Change in Education (Limited capacity, arrive early to guarantee your place)

Nerida Budd, VP, Executive Partner, Gartner

Magriet Roos, Sr Executive Partner, Gartner

How CIOs can create innovative learning environments for their institutions and champion the cultural change to drive Digital Transformation. The focus is on innovating in three key learning environments: online learning, workplace-focused learning, and classrooms of various types.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Meetup: How Are You Planning for the Future of the IT Workforce?

How is your company planning to tackle future workforce challenges through workforce planning and development? What considerations (if any) do you give to the impact of changing demographics, technology, worker preferences and globalism? How do you anticipate disruption of existing job types and next generation jobs? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Maverick: Here Comes the Autonomous Leader — AI and Machine Learning at the Top

Mark Beyer, Distinguished VP Analyst, Gartner

Can the highest level of business leadership benefit from augmentation? Crowdsourcing for emotional hot buttons. Financial performance analytics. Market analysis for opportunity, growth, deficient performance, degrading revenue streams. NLP to write annual reports to the Board. Legal and compliance analysis automated by text analysis, financial impacts, timelines, etc. Automated risk analysis to inform of threats. Automated technology and market leveraging for adjacent partners and conversely competitive analysis. Contrarian models to look for potential Black Swans. By adding data-driven insights to experience and intuition it might be possible to replace, downsized or allow leaders take on a new type of executive leadership role.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

CIO Meetup: Where Have You Found Success Implementing Agile Teams?

Share best practices, common pitfalls and cultural challenges of implementing agile teams. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

As a CIO and IT executive you must constantly balance innovation with optimization. These are the conference sessions to help you manage innovation to achieve your strategic priorities:

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Meetup: How Do You Handle Obstacles to Business Digitalization in the Public Sector?

Often, the biggest hurdle to digitalization is the culture of employees and their aversion to change/familiarity with the old way of doing things. How are you addressing this? Do you have any stories of success and/or struggles you've dealt with? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

How Digital Product/Service Innovation Will Disrupt Healthcare

Laura Craft, VP Analyst, Gartner

Healthcare products/services are evolving rapidly along with the innovations and the industry’s business model changes. This session explores the future of products/services in healthcare and provides a framework for tackling the complex, hybrid digitally-enabled products coming to market for a healthcare ecosystem where entities are interdependent in delivering value.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:15 PM

Meetup: How Are You Approaching Digital Innovation in Higher Education?

Join your Higher Ed peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 11:30 AM|Monday, 28 October, 2019 12:30 PM

Roundtable: Innovation in Government

Marcus Darbyshire, VP, Executive Partner, Gartner

While innovation is synonymous with invention in the private sector, government innovation has been making great strides in recent years. From chatbot citizen service delivery to AI tax fraud detection, join your peers to share and discuss innovative government solutions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:30 PM

Meetup: How Are You Approaching Digital Innovation in K-12 Education?

Join your K-12 peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

What will it mean to be an educated person in a digital society? What will it mean to be a healthcare system? The answers to these and other related questions will shape a digital society. What are the new institutions that will be the pillars of this new digital society? What will it take to build these institutions, who will do it, and why? What is a new institution and why is it important now?

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Ask the Expert: Optimizing Cost to Fund Innovation and Growth

Chris Ganly, Sr Director Analyst, Gartner

This is an “Ask the Expert” session on using cost optimization as a source of funds for innovation and growth.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

2020 CIO Agenda: Winning in the Turns

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? This session will discuss leadership, organizational, process and technology priorities for CIOs for the coming year.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:45 PM

Workshop: Create Your One-Page Innovation Charter and Roadmap to Innovation Success (Limited capacity, arrive early to guarantee your place)

Erik Van Ommeren, Sr Director Analyst, Gartner

Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 03:15 PM|Tuesday, 29 October, 2019 04:00 PM

Meetup: What Are Your Best Practices for Self-Service Business Intelligence Data Models?

Join this Meetup to discuss various approaches to building self-service data models. What's worked well in your organization? How do you make decisions about what models to employ for particular data sets? How do you balance out the ease of maintenance of one large model vs the targeted specificity of overlapping smaller models? What considerations do you make in terms of including absolute necessities vs nice-to-have data points? What challenges have you faced in striking this balance? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Developing Innovation Strategy: A Primer

Erik Van Ommeren, Sr Director Analyst, Gartner

Gartner research shows there are countless activities that can be executed to help innovation. From crowdsourcing to gamification and working with startups, etc. But how do we tie all this into a strategy? What are the three main things to keep in mind? This primer unveils what you need to know to develop innovation strategy at your organization.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

CIO Meetup: Where Have You Found Success Implementing Agile Teams?

Share best practices, common pitfalls and cultural challenges of implementing agile teams. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

Ask the Expert: What Are the Institutions That Are Shaping a Digital Society? Climbing Out of Crumbling Paradigms

Jorge Lopez, Distinguished VP Analyst, Gartner

The New Institutions will be those that are designed for a Digital Society. One that newly defines the expectations for an educated person, a good citizen, a head of a family ... in short, how to live a life that is productive for society while fulfilling one’s own dreams. These New Institutions will be designed according to the roadmap provided by Genealogy of the Future, where humans and machines are co-developing to form a Digital Society.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Using Cost Optimization to Fund Innovation and Growth

Chris Ganly, Sr Director Analyst, Gartner

In this session we will describe how to move beyond cost reduction to looking at optimizing the organization’s IT spend in order to enable investment in digital business innovation and growth areas.

Succeeding in a digital business world requires a workforce that is inspired, engaged and ready to take on new ways of working. This is easier said then done. These are the conference sessions that will provide leadership and cultural insights to help you recruit and retain the talent needed to succeed:

Monday, 28 October, 2019 02:45 PM|Monday, 28 October, 2019 03:45 PM

Roundtable: Rebalancing the IT Skills Portfolio

Mat Myers, Executive Partner, Gartner

To achieve digital business success and satisfy rapidly evolving technology requirements, CIO’s need to rebalance the skills in their team. Join in an engaging conversation about what your peers have done to rebalance the portfolio of IT skills in their organisation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:30 AM|Tuesday, 29 October, 2019 11:30 AM

Roundtable: Overcoming Biases to Make Effective Decisions

Frank Zenke, Executive Partner, Gartner

Cindy Schwartz, Sr Executive Partner, Gartner

Emotion plays a role in every decision we make. Data and analytics leaders who understand and acknowledge this will be able to recognize and harness the power of emotion in decision making, while remaining data-driven.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Meetup: Women in IT - How Are You Developing Talent?

Women are often an underleveraged talent pool in IT, with only 26% of professional IT jobs being filled by women. All IT leaders must focus on maximizing this talent opportunity. Share bright spots and challenges in identifying and developing women in IT leadership. How can your organization start identifying and developing talented women earlier? What more can you do to support women on your team or in your workplace? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

Baby Steps: How to Innovate in a Resource-Constrained or Risk-Averse Environment

Tsuneo Fujiwara, VP Analyst, Gartner

"Fail-fast" may work in Silicon Valley, but what if you are trying to innovate with no time or budget, and everyone around you is afraid of failure? This presentation provides a practical roadmap for progress, beginning with low-cost, low-risk innovation activities that deliver real value, and continuing on to strategies to reshape your environment into a more open, supportive and innovation-friendly culture.

Tuesday, 29 October, 2019 02:00 PM|Tuesday, 29 October, 2019 03:00 PM

Roundtable: Digital Leadership Effectiveness

Marcus Darbyshire, VP, Executive Partner, Gartner

Do digital leaders need to rethink their leadership style to get the most out of their teams? Share and discuss with your peers how CIOs are using unconventional leadership approaches to drive new levels of teamwork and performance that deliver even higher value in their digital agendas.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

2020 CIO Agenda: Winning in the Turns

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? This session will discuss leadership, organizational, process and technology priorities for CIOs for the coming year.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:45 PM

Workshop: Create Your One-Page Innovation Charter and Roadmap to Innovation Success (Limited capacity, arrive early to guarantee your place)

Erik Van Ommeren, Sr Director Analyst, Gartner

Net out the why, what, how, when and who of your innovation strategy in a format that focuses your decision making and allows you to socialize expectations with your stakeholders. Explore current practices and approaches and develop your own charter and roadmap of relevant innovation activities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

How to Have an Engaging Conversation With Your CEO

Leigh McMullen, Distinguished VP Analyst, Gartner

Most CEOs are excellent problem solvers, but too often CIOs seek approval rather than enable their CEOs to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIOs need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:30 PM

Roundtable: Women in IT — Managing Talent and Diversity in a Sustainable Model

Claire Jorgensen, Sr Executive Partner, Gartner

Talent risk is a top leadership concern, with 77% of CEOs citing the availability of key skills as a threat to growth. Qrganisations continue to invest significant resources in managing talent in their workforce and seek to create opportunities to attract and retain a diverse workforce. Attracting women in IT continues to be challenging. Join this roundtable to share and discuss the strategies and approaches you and your organisations have adopted which include the successes and key learnings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 07:45 AM|Wednesday, 30 October, 2019 08:45 AM

Roundtable: Reshape the Conversation to Win the Trust of the C-Suite

James Kyd, Executive Partner, Gartner

Success as a CIO depends upon building trust and confidence with the executive team as a business leader. The CIO must turn business-technology conversations into pragmatic business outcome discussions focused on investment decisions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Winning in the Turns: Actions for the CIO

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

The most successful organizations take risks in "the turns", those places in the enterprise journey where others slow down. Turns can be economic, geopolitical, environmental, social or competitive. This session will focus on how the CIO should prepare and lead in the turns, building agility into systems, processes, and decision-making, both within their teams and among their peers.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

CIOs Must Exploit Financial Models to Become Better Business Technology Executives

Saul Brand, Sr Director Analyst, Gartner

To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we will examine how CIOs can exploit financial models.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

South East Asian Viewpoint: Key Decisions to Maximize Consulting Engagements With Channel Partners

Paul Martin, Executive Partner, Gartner

Gartner research shows that clients see boutiques as being best at helping them think outside the box to innovate with emerging technologies. Enterprises are geared to large consultants/SIs, overlooking innovative vendors not on procurement's preferred partner list. Buyers need to reframe the game, utilizing partner's "foot-in-the-door" strategies hinging on the willingness to commit initial investment in solution building and business development, as well as ensuring clients understand the full range of services the small and midsize partners offer.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 10:00 AM

Roundtable: Defining Your Digital Ambition

Christine Tsinta, Executive Partner, Gartner

Your digital transformation is driven by the business digital ambition – but what is the really the business appetite for digital transformation? Discuss with your peers the challenges and successes that have been underpinned by defining the digital ambition.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 10:35 AM

Spotlight Session: The New IT-HR Partnership for an Enterprise Digital Talent Strategy

Brian Gagnon, VP, Team Manager, Gartner

Many business areas outside of IT are competing for the same scarce technology skills. CIOs and Chief Human Resource Officers need to define a new partnership for leadership of an enterprise digital talent strategy. Join this session to learn how leading companies effectively bring together IT and HR’s expertise to create a consistent approach to talent acquisition and development across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Ask the Expert: Reimagine the Future Workforce Model - How Human Will Your Workforce Be in 10 Years?

Lily Mok, VP Analyst, Gartner

CIOs must take the lead to reimagine the future workforce model that enables their business to not only tap into nontraditional human workers but also leverage nonhuman workers to gain a competitive advantage. This session discusses how workforce models will change in the next 10 years and how they will impact management and talent practices.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

The CIO’s Essential Guide To Digital Product Management

Dale Kutnick, Senior Vice President, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting!

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Stop Complaining You Don’t Have a Seat at the Table and Do Something About It

Daniel Sun, VP Analyst, Gartner

Getting the right seat at the table with the right leadership teams across the enterprise is not easy but incredibly important. Getting the seat, you want requires a strategy to put you and IT into the right position. This session will provide you with the strategies to get you on the right teams so you can deliver impact and value.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:45 AM

Workshop: Build a Personal Brand for Today’s Digital Leader That Is a Unique Reflection of You (Limited capacity, arrive early to guarantee your place)

Diane Berry, VP Analyst, Gartner

Digital disruption changes the role of the CIO and the type of leader needed. CIOs need to put focus and refine their personal brand to ensure it reflects who you are and that have a respected digital leader. Participants will gain insight from Gartner analysts and their peers on what processes and tools can be used to build a powerful internal and external personal brand.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 11:15 AM|Wednesday, 30 October, 2019 12:00 PM

Meetup: Women in IT - How Are You Effectively Communicating with the Board of Directors?

It’s challenging enough as an IT leader to get a seat at the Board of Director's table; however, when you’re a woman IT leader, the challenge intensifies. What techniques, tips and advice can other women share who have been successful at this? What common languages does a woman in IT need to learn, fine-tune and adopt to have presence, influence and impact? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

Reboot Leadership With a Growth Mindset to Navigate Uncertainty

Graham Waller, Distinguished VP Analyst, Gartner

With digital business transformation ambiguity abounds. To thrive requires shattering self-limiting beliefs that stymie progress. CIOs can equip their teams to embrace a growth mindset that fosters the creativity, resiliency and continuous learning needed to tackle the uncertainty of digital business.

Wednesday, 30 October, 2019 02:00 PM|Wednesday, 30 October, 2019 03:30 PM

Workshop: ESCAPE — Six Steps to Change Leadership (Limited capacity, arrive early to guarantee your place)

Suzanne Adnams, VP Analyst, Gartner

To cope with constant change, CIOs must help their teams become more flexible, develop a growth mindset and view change as less threatening. Change leadership using the ESCAPE model helps leaders develop the competencies they need to help their teams and organizations become more adaptive and view change as an opportunity to grow.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 02:00 PM|Wednesday, 30 October, 2019 03:30 PM

Workshop: How CIOs Can Drive a Culture of Customer Centricity (Limited capacity, arrive early to guarantee your place)

Ed Thompson, Distinguished VP Analyst, Gartner

Customer experience (CX) is among the top-5 priorities for executives including the CEO and CIO. But how can you as a CIO contribute to CX and drive a customer-centric culture? In this workshop we’ll explore the options a CIO has to influence and drive a customer-centric culture,discuss challenges, and help you develop a checklist of actions to engage your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

The Culture Hacking Roadmap

Tsuneo Fujiwara, VP Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. By popular demand, this session provides a step-by-step roadmap for how to hack your culture, including pragmatic examples and do’s and don’ts.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Ask the Expert: How Digital Businesses Attract and Retain the Best App Development Talent

Adrian Leow, Sr Director Analyst, Gartner

Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rock stars over rock bands suffer loss of productivity and morale. CIO’s and IT leaders can hear Gartner insights and discuss with their peers about effective processes and techniques to hire and retain the best app development talent.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 05:00 PM

Roundtable: The Role of Dexterity and Agile in ContinuousNext

Cindy Schwartz, Sr Executive Partner, Gartner

You know that the formula for success in an ever-changing technology landscape is to have a strong ContinuousNext strategy, but your organization isn’t there yet. Join us in a conversation with your peers on the role that digital dexterity and agile play in achieving ContinuousNEXT.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 11:35 AM

Spotlight Session: Sharpen Your Pitch to Attract IT Talent

Brian Gagnon, VP, Team Manager, Gartner

An effective employee value proposition (EVP) helps improve your offer-to-acceptance ratio, accelerates the hiring cycle, and reduces compensation premiums by as much at 20%. Most CIOs, unfortunately, don’t have a data-driven approach to identifying and defining their EVP for IT talent. In this session, you will learn how to match your IT department’s context, strengths and limitations to what candidates in the market are looking for. You’ll be equipped to create a more powerful pitch for your recruiting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

If You Really Want More Investment for IT, You Need to Learn the Art of the Pitch

Daniel Sun, VP Analyst, Gartner

Sorry, but the best idea or business case does not always win — sometimes it is the best pitch that convinces leaders to part with their money. And a bad pitch will absolutely sink your chances. This session will describe what a great pitch needs and how successful leaders give great pitches.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Ask the Expert: How to Build an Executive Personal Brand That Is Unique to You

Diane Berry, VP Analyst, Gartner

In this session, participants will have an opportunity to ask questions on how to build an executive personal brand that reflects the type of digital leader the CIO/IT leaders wants to be. One that is a fit for the individual. Advice and guidance based on analyst's extensive experience providing CIOs/IT leaders career coaching and from session attendees' input and discussion.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Jump-Start Continuous Learning to Future-Proof Your People and Enterprise

Graham Waller, Distinguished VP Analyst, Gartner

Access to needed skills is a perennial barrier to CIO success and has recently risen to a CEO strategy delivery concern too. Enterprises pursuing digital business must start addressing this challenge now. CIOs are well positioned to jump-start a continuous learning capability to help future-proof their people and enterprise.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

Three Actions CIOs Can Use to Shape Organizational Culture

Suzanne Adnams, VP Analyst, Gartner

Culture is not a barrier for CIOs who know how to shape culture. By focusing on three facets of culture: values, mindsets, practices, CIOs can help the organization grow and evolve with enterprise direction. This session looks at three tactics CIOs can apply to lead and shape organizational culture.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

Overcome Objections and Sell the Benefits of Moving From Projects to Products and Agile

Deacon D.K Wan, Sr Director Analyst, Gartner

Most enterprises have now started the move from projects to products and the biggest question is "how do I get the organization to change?" Many people in the lines of business, executive management and even IT will be uncomfortable or even combative about making the switch. Concerns include funding models, perceived lack of control and losing the iron triangle of scope, time and cost. This presentation will review the forces necessitating the change, the "what’s in it for me?" arguments for various stakeholders, and tactics for helping the change occur.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 03:00 PM

Roundtable: Building a Personal Brand

Frank Zenke, Executive Partner, Gartner

Today's digital environment can be impacted by the CIOs and employers brand in the market and within the organisation.
- What does a good brand look like?
- How does a brand influence outcomes and what leverage does it provide?
- Can you change your brand, and if so how and why?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

There is an increase requirement for cybersecurity. At the conference, we explore how to adapt your IT security requirements for a best in class security, risk and compliance strategy prepared for anything.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

How Your Ethics and Emerging Digital Society Impact Privacy

Bernard Woo, Sr Director Analyst, Gartner

Digital society, in a fact, is taking shape as we continue to develop our organizations and value propositions in communities, contacts and collaborations. The changes ahead may be unforeseen, but must be guided and chosen deliberately to maintain universal human rights like privacy and freedom. Prepare for ’Privacy-as-a-Context’ by starting the conversation on tomorrow’s PrivacyUX, today, balancing what your customer wants and what your technologies enable.

Tuesday, 29 October, 2019 11:00 AM|Tuesday, 29 October, 2019 11:20 AM

Magic Quadrant for Managed Security Service Providers

Craig Lawson, VP Analyst, Gartner

This session will review the latest Gartner Magic Quadrant for Managed Security Services (MSS). Attendees will learn about the provider landscape, current market requirements, and emerging services for this well-established security monitoring and management services market.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

Top Security and Risk Management Trends for 2019 and Beyond

Richard Addiscott, Sr Director Analyst, Gartner

"Top" trends highlight ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
This presentation will describe the most significant trends in cybersecurity and how leading organizations are taking advantage of these trends.
Key issues explored will include:
Top technological improvements in the security product landscape
Trends in creating a top notch security organization
Strategic trends that will influence security strategy

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

South East Asian Viewpoint: Is It Time (and Safe) to Collaborate With AI Bots to Enhance Security and Privacy

Paul Martin, Executive Partner, Gartner

Digital leaders must anticipate how trends in business, society, technology and information will converge to change where, when, why and with whom we will work in a digital business. Rather than guarding against security and privacy exposure, CIOs should instead collaborate with intelligent software and AI-powered robots in the workforce.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

A Security View of the 2019 CIO and CEO Agenda

Srinath Sampath, Sr Director Analyst, Gartner

A security view of the 2019 CIO and CEO agenda.

Wednesday, 30 October, 2019 10:40 AM|Wednesday, 30 October, 2019 11:00 AM

Magic Quadrant and Critical Capabilities for Integrated Risk Management

Richard Addiscott, Sr Director Analyst, Gartner

This session will provide the study and result of Gartner's evaluation of the integrated risk management solutions market.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

Outlook for Privacy 2020

Bernard Woo, Sr Director Analyst, Gartner

Privacy isn’t dead; it’s hiring! In the last 18 months, more has happened in the global regulatory landscape than in the century before. This session describes the most relevant developments in privacy requirements, how organizations should set up their privacy management program, and gives an insight into the emerging vendor landscape of various relevant markets that support the privacy management program.

Wednesday, 30 October, 2019 02:45 PM|Wednesday, 30 October, 2019 03:30 PM

Meetup: Cybersecurity – How Are You Increasing Awareness and Communication from Employee to Executive Level?

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Ask the Expert: How to Build an Effective Cybersecurity and Technology Risk Presentation for Your Board of Directors

Paul Proctor, Distinguished VP Analyst, Gartner

Today, 80% of the global 2000 largest organizations require at least annual updates on the state of IT risk and security. Most organizations make the same mistakes, this session will cover those mistakes and how to avoid them. We will also go over a narrative for board reporting that has had success in hundreds of organizations.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 04:45 PM

Ask the Expert: Things to Keep in Mind When Navigating the Shared Security Model of Cloud Computing

Craig Lawson, VP Analyst, Gartner

While cloud delivers a better level of default security, it is not a panacea. This session will dig into what the cloud-shared responsibility model looks like and things IT leaders need to keep in mind on how to move to the cloud at the speed of your digital business, but to do it securely.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Factor Risk Into Your Strategy

Paul Proctor, Distinguished VP Analyst, Gartner

Risk is a tool that can propel strategies or sink them. Factoring risk into your strategy will guide investments and priorities. Risk management enables transparency and visibility into operational dependencies which can guide the success of strategy execution.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

Ask the Expert: CIO Challenges in Technology Risk and Cybersecurity

Srinath Sampath, Sr Director Analyst, Gartner

In today’s digital world, CIOs have to address multiple challenges related to risk and security. It’s a board-level issue that the CIO often does not entirely control. Emerging technology risk groups, governance processes outside of IT, compliance requirements and cultural disconnect problems are just a short list. At this session, get your questions answered and bring the risk and security monster under control!

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Strategic planning and execution is critical to successful digital business transformation. These are the conference sessions that will help your IT organization develop and execute winning IT strategies:

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

Ask the Expert: IT Governance in Government: Secret Weapon or Most Dreaded Chore?

Cathleen Blanton, VP Analyst, Gartner

Culture eats strategy for lunch. And bad governance gums up the wheels of progress. Government IT organizations who want to implement ContinuousNext need to streamline their governance. Learn some new practical tips to ensure your agency decision-making is driven by, and achieves the right outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Monday, 28 October, 2019 10:30 AM|Monday, 28 October, 2019 11:15 AM

How Digital Product/Service Innovation Will Disrupt Healthcare

Laura Craft, VP Analyst, Gartner

Healthcare products/services are evolving rapidly along with the innovations and the industry’s business model changes. This session explores the future of products/services in healthcare and provides a framework for tackling the complex, hybrid digitally-enabled products coming to market for a healthcare ecosystem where entities are interdependent in delivering value.

Monday, 28 October, 2019 01:15 PM|Monday, 28 October, 2019 01:45 PM

Treating the Other Chronic Disease Crisis in Healthcare — The Data

Laura Craft, VP Analyst, Gartner

Data is the currency that runs through all services and products in healthcare and every critical initiative you manage depends on its quality and liquidity. Without data there is no digital,without quality data there is no value. This session challenges what you think you know about digital health data dexterity and the imperatives you need to initiate to manage this valuable asset.

Monday, 28 October, 2019 03:30 PM|Monday, 28 October, 2019 04:00 PM

A Digital Blueprint for the Hospital Without Walls

Sharon Hakkennes, Sr Director Analyst, Gartner

The definition of a hospital is obsolete. Digital technology is enabling a new vision of care delivery and operation unconstrained by the physical facility. With a new mission of health value,a new virtual center of care capability is forming,aligning portable care capability and virtual care venues for patients. This session explores the implications for action of this metamorphosis.

Tuesday, 29 October, 2019 10:30 AM|Tuesday, 29 October, 2019 11:30 AM

Roundtable: Craft a Story Around Your Digital KPIs

Rhys Binney, Sr Principal, Advisory, Gartner

Digital initiatives to optimize or transform your business model require more cross-functional measures of progress. Given a diversity of priorities and goals, CIOs and other enterprise leaders need a storytelling framework to communicate progress effectively. In this session, we’ll discuss eight different value stories to frame your initiatives, and describe how to package different metrics—all drawn from your CIO peers— to tell a cohesive story.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 11:30 AM

CEO Concerns 2019: Implications and Actions for CIOs

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Every year Gartner assesses the business landscape from the CEO point of view — seeking out the most significant trends and issues impacting commercial agendas. We assess the ramifications for CIOs and the top actions they should consider to respond effectively, just in time.

Tuesday, 29 October, 2019 10:45 AM|Tuesday, 29 October, 2019 12:15 PM

Workshop: The Art of the One-Page Strategy (Limited capacity, arrive early to guarantee your place)

Owen Chen, Sr Director Analyst, Gartner

Strategic planning is at the heart of every enterprise, and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 11:45 AM|Tuesday, 29 October, 2019 12:30 PM

Meetup: Is Robotic Process Automation Making a Difference in Your Organization?

Most organizations still have a lot of routine manual processes that could be improved and streamlined with Robotic Process Automation (RPA). Have you evaluated or introduced RPA? If so, what impact has it had on your business processes? How did you optimize your processes prior to integration to avoid additional technical debt? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:00 PM|Tuesday, 29 October, 2019 03:00 PM

Roundtable: Build Business Acumen Across Midsized IT Teams

Stefan Kulak, Director, Advisory, Gartner

CIOs at midsized companies know their teams lack the business acumen to engage effectively with business leaders and that existing efforts to improve business acumen fall short. With limited resources, CIOs at midsized firms must rethink how they build business acumen and how they equip teams to make better decisions. See how progressive midsized enterprise CIOs improve and apply IT’s business acumen.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, 29 October, 2019 02:15 PM|Tuesday, 29 October, 2019 03:00 PM

2020 CIO Agenda: Winning in the Turns

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? This session will discuss leadership, organizational, process and technology priorities for CIOs for the coming year.

Tuesday, 29 October, 2019 04:30 PM|Tuesday, 29 October, 2019 05:15 PM

Ask the Expert: Digital Business KPIs — Defining and Measuring Success

Paul Proctor, Distinguished VP Analyst, Gartner

CIOs and their teams need to be able to articulate the value of digital business in the form of concrete metrics. This session will provide a framework for identifying value areas (e.g., revenue, cost reduction, margin improvement) and then continue with a way of establishing metrics to help executives track the progress and manage the risk of the digital business journey.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Winning in the Turns: Actions for the CIO

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

The most successful organizations take risks in "the turns", those places in the enterprise journey where others slow down. Turns can be economic, geopolitical, environmental, social or competitive. This session will focus on how the CIO should prepare and lead in the turns, building agility into systems, processes, and decision-making, both within their teams and among their peers.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

CIOs Must Exploit Financial Models to Become Better Business Technology Executives

Saul Brand, Sr Director Analyst, Gartner

To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we will examine how CIOs can exploit financial models.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

Developing Innovation Strategy: A Primer

Erik Van Ommeren, Sr Director Analyst, Gartner

Gartner research shows there are countless activities that can be executed to help innovation. From crowdsourcing to gamification and working with startups, etc. But how do we tie all this into a strategy? What are the three main things to keep in mind? This primer unveils what you need to know to develop innovation strategy at your organization.

Wednesday, 30 October, 2019 09:00 AM|Wednesday, 30 October, 2019 09:45 AM

The Blueprint to Digital Product Delivery

Jason Wong, VP Analyst, Gartner

Digital business is about the creation of new business models, typically built on digital products and platforms. To continuously deliver digital product innovation and business value, application leaders should apply Gartner’s Blueprint to help transform the culture, skills, architecture, technologies and software quality capabilities of their development organizations.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

The CIO’s Essential Guide To Digital Product Management

Dale Kutnick, Senior Vice President, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting!

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Partnering With the CFO to Design and Fund Digital Business

Chet Geschickter, VP Analyst, Gartner

Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.

Wednesday, 30 October, 2019 10:15 AM|Wednesday, 30 October, 2019 11:00 AM

Stop Complaining You Don’t Have a Seat at the Table and Do Something About It

Daniel Sun, VP Analyst, Gartner

Getting the right seat at the table with the right leadership teams across the enterprise is not easy but incredibly important. Getting the seat, you want requires a strategy to put you and IT into the right position. This session will provide you with the strategies to get you on the right teams so you can deliver impact and value.

Wednesday, 30 October, 2019 01:45 PM|Wednesday, 30 October, 2019 02:30 PM

IT, Finance and Business Outcomes — The Multilingual CIO

James Anderson, Sr Director Analyst, Gartner

CIOs are rarely offered the opportunity to discuss IT business enablement and digital transformation within the context of business goals, because, as a group, CIOs have not consistently spoken the language of business. This session explains how to shift from the language of IT to Finance and Business Outcomes for improved stakeholder engagement.

Wednesday, 30 October, 2019 04:00 PM|Wednesday, 30 October, 2019 05:00 PM

Roundtable: Evolving the Digital IT Operating Model

James Lord, Executive Partner, Gartner

Digital ambitions across both commercial and government have huge promise for customer/citizen experience, revenue, efficiencies and staff experience. But as you shift to more digital ways of operating what does that mean for the IT Operating Model? What are the implications for the Enterprise Operating Model and what cultural obstacles are being faced? Join your peers to explore what needs to change and to share what is being down to address deeply embedded cultural barriers being faced.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:00 PM

Ask the Expert: CEO Survey Analysis 2019 (Asia/Pacific)

Partha Iyengar, Distinguished VP Analyst, Gartner

This is session is about the results of the CEO Survey for 2019 with a specific focus on Asia/Pacific.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 11:15 AM|Thursday, 31 October, 2019 12:15 PM

Roundtable: How CIOs Lead M&A and Postmerger Integration to Drive Digital Transformation

Yoshi Matsumoto, VP, Advisory, Gartner

At the digital era, enterprises are facing major organizational transformation by M&A. On the other hand, IT is one of the biggest success factors of M&A, and CIOs are challenged to show their leadership and capability. This session will explain the M&A and IT postmerger integration processes at an IT perspective.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 12:15 PM|Thursday, 31 October, 2019 01:00 PM

Ask the Expert: CIOs Must Exploit Financial Models to Become Better Business Technology Executives

Saul Brand, Sr Director Analyst, Gartner

To become more relevant to business leaders and earn a seat at the strategy formulation table, CIOs must understand and help develop their enterprises’ financial models and be able to articulate them to support digital business strategy and investments. In this session, we answer questions on how CIOs can exploit financial models.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, 31 October, 2019 02:00 PM|Thursday, 31 October, 2019 02:45 PM

CIOs Should Measure the Business on How Well They Apply Information Technology

Owen Chen, Sr Director Analyst, Gartner

In the digital business era, there is an increasing need that business should be measured on how well information technology is applied. CIOs should understand the importance of how well information technology is applied and build a mechanism to monitor and improve on it.

Thursday, 31 October, 2019 03:00 PM|Thursday, 31 October, 2019 03:30 PM

Closing Keynote: Winning in a World of Digital Dragons

Adrian Leow, Sr Director Analyst, Gartner

Understanding the large digital players (like Amazon, Alibaba, Google, Baidu and others) that play multiple roles in a growing number of industries is one of the most important considerations related to winning in an increasingly digital world. Few companies are prepared for or sufficiently experienced with these digital dragons. That must change.

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