While we build the 2021 agenda, explore last year’s topics built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These key topics kickstarted conversations around the priorities and initiatives of IT leaders so that attendees could tackle what was most important to them.
2020 topic highlights
AI, Data & Analytics
Move to a culture of self-service business analytics in a world of artificial intelligence, with big data, machine learning techniques, natural language interfaces and a focus on data storytelling to communicate business meaning.
Cloud, Infrastructure and Operations
From a technical transformation tool to a business transformation tool that provides an agile and scalable platform for innovation IT leaders are leveraging cloud to build digital excellence.
Customer and Employee Experience
With customer and employee experience management at the top of most CEOs’ agendas, IT leaders must create superior experiences that serve as a sustainable differentiator.
Cybersecurity and Risk Management
Adapt your IT security requirements to encompass digital and cyber-physical needs through the economics of cybersecurity, looking ahead at cybersecurity trends and better communication with executives.
Innovation and Emerging Technologies
Dive into innovation management, IoT, AI and robotic process automation (RPA) to truly transform your organization.
Leadership and Business Transformation
Discover the steps needed to lead business transformation for your organization and understand how to align the physical and digital worlds for employees, partners and customers.
Operational Excellence and Operating Models
Explore how to address the gaps, introduce continual approaches to strategizing and governance, and create a much tighter integration of the enterprise and I&T operating models.
Privacy and Ethics in a Disrupted Society
Increasing regulation and cultural awareness mean that data privacy and digital ethics issues can no longer be ignored. Dive into digital ethical dilemmas, how to address these dilemmas and how to make digital ethics a habit.
Rebuilding After Crisis
When traditional channels and operations are impacted by the outbreak, the value of digital channels, products and operations become immediately obvious. Explore how you can rebuild your organization after crisis by investing in digital business for long-term resilience.
Smarter Spending
Discover the tools, strategies and trends that will help your organization recover from any disruption with strong business resilience. Including, cost management, cost optimization and an invest-to-win strategy.
Strategic Planning and Execution
Business transformation demands new strategic planning approaches. Discover the tools, strategies and trends that will help your organization recover from any disruption with strong business resilience.
Talent, Culture and The Future of Work
Learn how to differentiate cultural characteristics from operating model constructs, and recruit and retain the talent needed to succeed in this new landscape of work.
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A look back at 2020's agenda
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
Roundtable: Closing the Data & Analytics Gap: Expectations and Reality
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Maverick: The Meaning of Life as a Set of AI Design Principles
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI gives technology the capacity to act with a certain autonomy — an early form of “agency,” or “life” with some poetic license. What can you learn from different views on the meaning of life to make sure the behaviors of AI match with what you call meaningful results?
Thursday, 29 October, 2020 / 03:30 PM - 04:15 PM AEDT
Roundtable: Build Up AI System to Enable Business Operation and Innovation (Mandarin Language Session)
Jeffrey Jiang, Executive Partner, Gartner
Peter Cheng, Executive Partner, Gartner
More and more companies use artificial intelligence as an indispensable cornerstone of digital transformation. The road to AI is full of challenges. It is particularly important to formulate AI development paths, strategic directions and build AI systems according to individual conditions. In this session, we will discuss how companies can formulate AI systems based on their own AI maturity, determine which capabilities to build, and formulate different business goals at different development stages to ultimately enable business operation and innovation.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
The Cloud Computing Scenario: The Future Is Distributed Cloud
David Smith, Distinguished VP Analyst, Gartner
Distributed cloud brings together edge, hybrid and new use cases for cloud computing. It represents the future of cloud and addresses specifically the issue of location. Just when you thought you had cloud figured out, new use cases and terms (such as distributed cloud and cloud native) are introduced. Understanding and balancing the current needs with the new uses of cloud are crucial to benefiting from the cloud.
Thursday, 29 October, 2020 / 10:00 AM - 10:45 AM AEDT
Public Sector Session: Government Cloud Solutions Support Mission Objectives in Minutes, Not Months
Michael Brown, Sr Director Analyst, Gartner
Government cloud infrastructure evolution and acceptance accelerated due to the pandemic. Agencies are able to support mission-critical capabilities now in minutes, not months. This session will share examples and methodologies to accelerate successful cloud adoption, providing the platforms for modernization, innovation and responsiveness to urgent mission priorities like remote work.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
The Top Trends Impacting Infrastructure and Operations
Jeffrey Hewitt, VP, Research, Gartner
The situations created by COVID-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
Leading the Way to DevOps: Continuous Infrastructure Automation
Paul Delory, Sr Director Analyst, Gartner
Automation is the watchword of modern, agile IT and it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous infrastructure automation pipeline. It takes a close look at the tools you’ll use and the challenges you’ll face in implementing DevOps.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
Ask the Expert: Customer Experience
Don Scheibenreif, Distinguished VP Analyst, Gartner
How has COVID-19 altered the customer behavior? What are other organizations doing to retain customer loyalty? Are customer experience projects being cut and if so, which ones? What aspects of the customer experience is the IT department most focused on now? This "open mic" session gives you an opportunity to get answers to these frequently asked questions, to ask your own questions, and to learn from the questions asked to the analysts by your peers.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Boomi: Supercharging Digital Experiences and Making a Difference Serving Members on the Front Lines with Hesta.
Sheena Peeters, General Manager Technology, HESTA
Navigating the pandemic climate is tough, organisations need to be extremely agile to enable them to adapt to the new way of working. Hear how Boomi, A Dell Technologies business worked with HESTA, a leading superannuation fund, to drive digital transformation and innovation within their organization to enable more meaningful, personalized experiences and improve their healthcare member experience in these challenging times.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
CIO Story: A Personalized Omnichannel Ecosystem Drives Long-term Customer Engagement
Brooke Forbes, CIO, Head of Technology for Personal Investing, Fidelity Investments
Brooke Forbes explores how to create an authentic, personalized and meaningful customer experience in both digital and live channels. Brooke will share insights into how brands can define their customer base and develop an omnichannel strategy that is flexible, scalable, and delivers a human touch. While there are obvious challenges in developing a technology platform, Brooke will also address how to overcome the business and cultural shifts that come with reimagining the customer experience.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
Composable Businesses Need Antifragile Strategies
Dave Aron, Distinguished VP Analyst, Gartner
In order to win in volatile times, composability needs to be aimed at the goal of becoming antifragile. Where robustness and resilience focus on the ability to survive in difficult and uncertain times, antifragility goes further, aiming to shape our businesses and government agencies to be even more valuable to their customers and other stakeholders in uncertain times.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future (Mandarin Language Session)
Daryl Plummer, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Tina Nunno, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive the change? CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create a greater advantage.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
AWS: Digital Transformation – Mental Models for an Agile Organization
Simon Elisha, Director of Technology and Transformatio, AMAZON
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
RingCentral: Systems of Experience - The Role of the CIO in Shaping the Future of Work
Trevor Schulze, Chief Information Officer, RingCentral
The role of the CIO has been on a steady rise for the past several years. As the way people work continues to change, the demands from today’s global, mobile, and distributed workforce are also rapidly evolving. We’re at a point in time where the CIO is now front and center to defining the digital culture of an organization with a mega-trend at play that I like to call, ‘Systems of Experience.’
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
KnowBe4: The Mind’s Lie - How Our Thoughts and Actions Can Be Hacked And Hijacked
Perry Carpenter, Chief Evangelist and Strategy Officer, KnowBe4, Inc.
Discover the art and science behind deception… and why you may still fall for dirty tricks even after you understand how they work. From the slight-of-hand used by magicians, to the slight-of-tongue used for social engineering, we are all wired to deceive and to be deceived. See how threat actors use these techniques against your users and how security awareness training can help them spot deceptions before it’s too late.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
CIO Experience Keynote: Reinventing ‘Normal’ - Why We Can’t, and Shouldn’t, Go Back to ‘Business as Usual'
Dan Gregory, Leadership and Behavior Speaker, Author and Social Commentator, Co-founder and CEO of The Impossible Institute
The restrictions, disruptions and challenges we’ve faced as a result of COVID-19 have forced us all to embrace new technologies, to experiment with new ways of working and to re-conceptualise what work/life balance and leadership actually looks like.
However, the issues we’re facing in 2020 have also conferred some surprising benefits. Digital laggards have been dragged into the 21st Century and organisations (well, all of us if we’re being truthful) have been pushed to find new ways of communicating, collaborating and connecting. We’re all being challenged to explore new market, product and service opportunities and to fundamentally reevaluate what is actually valuable and necessary.
Of course, some of what we used to do will return in time, but we would do well to remember that this is a once-in-a-century opportunity to decide what kind of future we want to build and to “Reinvent Normal.”
This requires us to look at all the three spheres of change and then to decide what change we will lead:
1. What is Changing - What are the trends, behaviours and opportunities we should pay attention to?
2. What needs Changing - What’s broken or needs creating for the future we’re seeking?
3. What is UnChanging - Which behaviours, beliefs and skills will be worth keeping as we emerge from 2020?
4. Change Leadership - What future will we stand for? What will we stand against? How will we stand up? It’s time to reimagine our WHAT, WHO, WHY, HOW and NOW!
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
MuleSoft: Drive Digital Transformation in Government with APIs
COVID-19 has challenged governments to quickly meet evolving citizen needs. MuleSoft is trusted by hundreds of government agencies globally, in this session you'll hear how Central Coast Council is using MuleSoft to break data silos and create customer-centric solutions using an API-led approach.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Okta: From Firefighting to New Normal - 3 Tips to Bridge Workforce Security and Productivity
Throughout COVID19, IT & Security has gone above and beyond, enabling remote work with great effectiveness and productivity. The positive results are changing how organisations plan and budget facilities, security, and productivity, creating a new normal. Frederico will discuss his top three tips to help IT and Security transition from emergency solutions to the future-proof technology and process to support the new normal at scale.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Red Hat: Balancing Core Conflicts in Transformation
Andreas Spanner, Chief Architect, Red Hat
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Ask the Expert: C-Suite Alignment in Financial Services From Gartner's CEO and CIO Surveys
Christophe Uzureau, VP Analyst, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner Analysts and with your CIO peers.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Making Government Flexible and Fast in the New Normal
John Kost, Distinguished VP Analyst, Gartner
When confronting COVID, many governments showed amazing dexterity in getting outcomes fast. What it did differently to cope with a rapidly changing and unpredictable situation offers lessons learn for how it can perform in the new normal which will be characterized by unknowns and urgency. This session is not predicting the future because that is still unknown. It is about preparing to handle whatever it is.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Slack: Re-Imagining Work in a Digital-First World
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Boomi: Supercharging Digital Experiences and Making a Difference Serving Members on the Front Lines with Hesta.
Sheena Peeters, General Manager Technology, HESTA
Navigating the pandemic climate is tough, organisations need to be extremely agile to enable them to adapt to the new way of working. Hear how Boomi, A Dell Technologies business worked with HESTA, a leading superannuation fund, to drive digital transformation and innovation within their organization to enable more meaningful, personalized experiences and improve their healthcare member experience in these challenging times.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
Identify Digital Opportunities to Reinvent Your Enterprise During and After the Crisis (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 01:15 PM - 02:00 PM AEDT
Roundtable: Finding Your Voice
Magriet Roos, Sr Executive Partner, Gartner
Claire Jorgensen, VP, Executive Partner, Gartner
Women in the workforce often struggle to find their voice and use it. Join this facilitated discussion on what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out a path to be heard. We all have a voice and we need to use it.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
LeanIX: UnitingCare QLD - Driving Business Value and Efficiencies through EA Tool LeanIX
Ross Francis, Architecture Services Manager, Uniting Care QLD
CIOs and IT Leaders today are focusing on how to be more strategically effective, digitally transform and adopt technologies that are collaborative and inclusive. Ross Francis from UnitingCare will be sharing his organisational journey about the change and adoption of a SaaS-based Enterprise Architecture tool across his organisation, and how it drove business value and cost efficiencies.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
Freshworks: Right-sized Service Management for the Modern Organization
Maria Mughal, Marketing Manager, Freshworks
As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services team's pressure to do more with less is more than ever before. This scenario leaves the modern CIO's to rethink their ITSM strategy from a value realization to optimizing TCO for their organization. Join us for this session with our customers, who will share insights into what a right-sized ITSM tool means for service management teams.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
Mimecast: Embrace Remote Working Without Compromising on Cybersecurity
Garrett O'Hara, Principal Technical Consultant, Mimecast
The elevated importance of security culture as people work from home, the increased use of threat intelligence for Coronavirus lures, and frameworks to give clarity and speed for cyber resilience decisions have become vital to see organisations safely through the pandemic. In this session, Mimecast reflects on its experiences as organisations transition to cyber resilience for a remote workforce through and after COVID-19.
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
Roundtable: How to Shift From Project-Centric to Product-Centric Model? (Mandarin Language Session)
Bruce Liu, Executive Partner, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
Ride the Digital Dragons to Accelerate Your Digital Business
Rui Zhang, Assoc Principal Analyst, Gartner
Collaborating with digital dragons has become increasingly important for companies to accelerate and scale digital capabilities. However, Digital Dragons are more complex than ever before, with their powerful ecosystems, data mastery, and the dual role of both enablers and potential competitors. Executive leaders need to understand the strategic advantages they could gain, the value exchange, as well as tactics to ensure a successful working relationship.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
CIO Story: A Personalized Omnichannel Ecosystem Drives Long-term Customer Engagement
Brooke Forbes, CIO, Head of Technology for Personal Investing, Fidelity Investments
Brooke Forbes explores how to create an authentic, personalized and meaningful customer experience in both digital and live channels. Brooke will share insights into how brands can define their customer base and develop an omnichannel strategy that is flexible, scalable, and delivers a human touch. While there are obvious challenges in developing a technology platform, Brooke will also address how to overcome the business and cultural shifts that come with reimagining the customer experience.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
Why Transformation Feels So Hard — Four Psychological Hot Spots in Transformation
Mary Mesaglio, Distinguished VP Analyst, Gartner
Why does transformation feel so hard? In part, it's because we are more rigorous about project goals and completion than we are about culture change and adaptation. Leaders underestimate four predictable psychological hot spots that cause transformations to stall and — if addressed — can accelerate change.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
CEO Concerns 2020: Implications and Actions for CIOs (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Lessons from China: Business Model Resilience in Coronavirus (COVID-19) Outbreak
Daniel Sun, VP Analyst, Gartner
Business model resilience is pivotal to continuity of operations in the COVID-19 pandemic. This session explores examples from 6 industries in China to identify 2 key characteristics of their business model resilience – use of digital giants and automation. Based on these examples, the session recommends both short- and long-term actions for CIOs to help their companies to enhance business model resilience in the crisis.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Boost Revenue Through Digital Business Optimization for Midsize Enterprises
Joseph Provenza, Sr Director Analyst, Gartner
Midsize enterprise CIOs can increase their contribution to the organization with leadership in the digital arena, and nothing is more valued than improving the top line of the enterprise. However, there is an incorrect perception that you only can increase revenues by transforming the current business model, and that it is a risky and costly move. This session examines why you should consider digital optimization – the digital enhancement of your current operating model – as a way to boost revenue and take advantage of growth opportunities.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
CIO Story: Innovation and Opportunity in Crisis - Saving Lives on Earth While Exploring the Stars
Randi Levin, CIO, NASA Jet Propulsion Laboratory
In the midst of a global pandemic, NASA JPL CIO Randi Levin recognized that through rapid innovation, equipment normally used to develop capabilities for space exploration could be re-directed to help humanity right here on earth. Learn how NASA JPL pivoted and innovated during COVID-19 to provide life-saving capabilities free to the global population and successfully launch a rocket to Mars. CIO Randi Levin will discuss her approach to leading before and during the pandemic, including her philosophy that CIOs should be known for more than keeping the lights on!
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Ask the Expert: Pose Your Questions About the CEO Agenda
Mark Raskino, Distinguished VP Analyst, Gartner
Daniel Sun, VP Analyst, Gartner
Attend a session to dive more deeply into Gartner’s perspective of the CEO agenda in the postpandemic era. Gartner’s experts interact with attendees to answer key questions about what CEOs need from IT and how IT can demonstrate leadership.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Addressing Cracks in Government's IT Armor
Michael Brown, Sr Director Analyst, Gartner
The COVID-19 pandemic highlighted weaknesses in infrastructure, software and ecosystems for interoperability. Simultaneously, agility of technology solutions some hesitate to use were emphasized. Using scenario planning we can map possible futures for creating a more resilient digital government.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
What's Next for Online Learning in Higher Education
Glenda Morgan, Sr Director Analyst, Gartner
One of the enduring features of the post Covid-19 higher education environment will be a continued focus on online learning. But traditionally the online learning ecosystem in higher education has been characterized by most institutions crowding around relatively few models. Will the new focus and salience of online learning lead to new models and practices and how can CIOs prepare their institutions to innovate and thrive in this new environment?
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
AWS: Digital Transformation – Mental Models for an Agile Organization
Simon Elisha, Director of Technology and Transformatio, AMAZON
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
Ask the Expert: Top Strategic Technology Trends
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Arnold Gao, Sr Director Analyst, Gartner
Attendees interact with Gartner experts on the Top Strategic Technology Trends research released during the 2020 IT Symposium season, posing questions to go deeper into the trends’ impact and future direction.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Red Hat: Balancing Core Conflicts in Transformation
Andreas Spanner, Chief Architect, Red Hat
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Connecting the Future of Industrial Manufacturing
Ivar Berntz, Sr Director Analyst, Gartner
Bettina Tratz-Ryan, VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Ask the Expert: Middle Platform — What Does It Mean to You (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
Middle platform is considered as a key driver for enabling the buildup of composable business and enterprise agile transformation. This session will address common questions regarding the nature, roadmap, pitfalls, reference architecture of middle platforms.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Tuesday, 27 October, 2020 / 03:45 PM - 04:30 PM AEDT
Roundtable: RPA Strategy and Governance (Mandarin Language Session)
Marvin Kao, Sr Executive Partner, Gartner
RPA is being adopted by many enterprises to improve operational efficiency and save cost. How should an enterprise formulate an RPA strategy to effectively support the enterprise automation roadmap? How should an enterprise build an RPA governance model to address quality/risk/compliances issues and to make RPA scalable and sustainable?
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Google Chrome Enterprise: Beyond “Workplace” - Thriving in a Boundless World with a Distributed Workforce
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
Ask the Expert: 2021 CIO Agenda — Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Brian Ferreira, VP, Team Manager, Gartner
A follow on from the Signature Series presentation “2021 CIO Agenda: Rebuilding the Future.” In this interactive session, attendees will have the opportunity to explore the factors that enable enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
Maverick: Being Human 2040 — The Life of the Architected Human in a More-Than-Human World
Marty Resnick, Sr Director Analyst, Gartner
Enterprise architecture and technology innovation leaders, along with CTOs, must prepare and lead their organizations to thrive in a world that will be directly impacted by nonhuman intelligence and architected humans. (Maverick research exposes unconventional thinking and advice.)
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
Roundtable: How to Shift From Project-Centric to Product-Centric Model? (Mandarin Language Session)
Bruce Liu, Executive Partner, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
Ask the Expert: Gartner’s Top Strategic Predictions for 2021 and Beyond
Svetlana Sicular, VP Analyst, Gartner
Rita Sallam, Distinguished VP Analyst, Gartner
Attendees interact with Gartner experts about the predictions that map the shape of the postpandemic era in business and IT. Pose your own questions and hear others in the deeper dive.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
The Top Trends Impacting Infrastructure and Operations
Jeffrey Hewitt, VP, Research, Gartner
The situations created by COVID-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
Ask the Expert: Government Top Predictions — The Re-Emerging Digital Government Opportunity
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
CIO Story: Innovation and Opportunity in Crisis - Saving Lives on Earth While Exploring the Stars
Randi Levin, CIO, NASA Jet Propulsion Laboratory
In the midst of a global pandemic, NASA JPL CIO Randi Levin recognized that through rapid innovation, equipment normally used to develop capabilities for space exploration could be re-directed to help humanity right here on earth. Learn how NASA JPL pivoted and innovated during COVID-19 to provide life-saving capabilities free to the global population and successfully launch a rocket to Mars. CIO Randi Levin will discuss her approach to leading before and during the pandemic, including her philosophy that CIOs should be known for more than keeping the lights on!
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
What's Next for Online Learning in Higher Education
Glenda Morgan, Sr Director Analyst, Gartner
One of the enduring features of the post Covid-19 higher education environment will be a continued focus on online learning. But traditionally the online learning ecosystem in higher education has been characterized by most institutions crowding around relatively few models. Will the new focus and salience of online learning lead to new models and practices and how can CIOs prepare their institutions to innovate and thrive in this new environment?
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
Roundtable: Closing the Data & Analytics Gap: Expectations and Reality
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
MuleSoft: Drive Digital Transformation in Government with APIs
COVID-19 has challenged governments to quickly meet evolving citizen needs. MuleSoft is trusted by hundreds of government agencies globally, in this session you'll hear how Central Coast Council is using MuleSoft to break data silos and create customer-centric solutions using an API-led approach.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Connecting the Future of Industrial Manufacturing
Ivar Berntz, Sr Director Analyst, Gartner
Bettina Tratz-Ryan, VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Utility Business Model Trifurcation: Commercial Service, Public Service or Self-Service
Zarko Sumic, Distinguished VP Analyst, Gartner
Technology-driven disruption at the grid edge and the impact of pandemic are pulling existing energy provisioning model in different directions. The end state may be a self-reliance trough consumer energy technology, governments provided energy as public service, commercially provisioned service or some combination of these. This presentation will explore business and technology implications of three potential energy provisioning models to prepare utilities for an uncharted road ahead.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
ServiceNow: Top Outcomes for CIO’s in a post-COVID World
Geoff Davies, Senior Account Executive, ServiceNow
The digital economy is testing the limits of your IT operations. IT services and infrastructure should scale to accommodate the demands of increased remote workers, online shoppers, online banking, and so much more. With so much at stake, how do you ensure your business services are highly available with optimal performance without causing loss of employee productivity and user experience?
With so much reliance on digital services, can you predict and prevent issues before they become large scale outages? What if you can automate tasks across organisations so you're more efficient while boosting productivity?
This session with ServiceNow will provide you with a prescriptive approach of what other customers are doing, what lessons they have learned and how to predict, prevent, and automate strategies that solve critical IT challenges.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
Intelligent Operations in the Utilities Industry
Lloyd Jones, Sr Director Analyst, Gartner
Energy utilities need to deliver a resilient energy system. In the future resilience will be achieved through the orchestration of generation and loads. To manage such a complex system, utilities will need to adopt Intelligent Operations that leverage software-defined-assets
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
CEO Concerns 2020: Implications and Actions for CIOs (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
Postpandemic Planning of IT Strategy
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
Veeam: Delivering 2021 Digital Business success with Hybrid, Multi Cloud Data Management
Nathan Steiner, Head of Systems Engineering, ANZ, Veeam Software
Ben Young, Development Manager, vBridge
Veeam: We will discuss how to plan for 2021 transformation, including;
How organisations are using a Hybrid, Multi-Cloud approach as part of Cloud Mobility strategies, delivering benefits via Long Term Cloud Data Retention
Manage risk regarding CyberSecurity, Disaster Recovery and Business Continuity planning with a simple and wholisitc approach.
Deriving significant business value from your data for real time Analytics, Testing and Data Reuse.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
Roundtable: Funding Digital Transformation in a Time of Budget Cuts
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Ask the Expert: C-Suite Alignment in Financial Services From Gartner's CEO and CIO Surveys
Christophe Uzureau, VP Analyst, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner Analysts and with your CIO peers.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Making Government Flexible and Fast in the New Normal
John Kost, Distinguished VP Analyst, Gartner
When confronting COVID, many governments showed amazing dexterity in getting outcomes fast. What it did differently to cope with a rapidly changing and unpredictable situation offers lessons learn for how it can perform in the new normal which will be characterized by unknowns and urgency. This session is not predicting the future because that is still unknown. It is about preparing to handle whatever it is.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Connecting the Future of Industrial Manufacturing
Ivar Berntz, Sr Director Analyst, Gartner
Bettina Tratz-Ryan, VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Reinventing the Banking Industry: Competing on Data
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Slack: Re-Imagining Work in a Digital-First World
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
Identify Digital Opportunities to Reinvent Your Enterprise During and After the Crisis (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
Creating the New Normal in K-12 Education
Kelly Calhoun Williams, VP Analyst, Gartner
The impact of COVID-19 has simultaneously created both a disaster and a major opportunity for change in K-12 education. Organizations must prepare for a “new normal” that will not be a return to the status quo as we’ve always known it, no matter when we head “back to school.” K-12 CIOs must position their organizations to be ready for this new reality, with the agility, adaptability and capabilities it will require, even in times of physical and fiscal crisis. This presentation explores the new normal, and how to prepare a K-12 education organization for it.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
What If? Counterpoint Views of Government After the Reset
Neville Cannon, Sr Director Analyst, Gartner
Dean Lacheca, Sr Director Analyst, Gartner
There is no certainty in the world. Either way you have to be prepared to lead your organization into the future. This session will explore the common and maverick thinking as to what government CIOs need to do to prepare their organizations for whatever comes next.
Thursday, 29 October, 2020 / 10:00 AM - 10:45 AM AEDT
Public Sector Session: Government Cloud Solutions Support Mission Objectives in Minutes, Not Months
Michael Brown, Sr Director Analyst, Gartner
Government cloud infrastructure evolution and acceptance accelerated due to the pandemic. Agencies are able to support mission-critical capabilities now in minutes, not months. This session will share examples and methodologies to accelerate successful cloud adoption, providing the platforms for modernization, innovation and responsiveness to urgent mission priorities like remote work.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
Ask the Expert: Government Top Predictions — The Re-Emerging Digital Government Opportunity
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
CEO Concerns 2020: Implications and Actions for CIOs (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Lessons from China: Business Model Resilience in Coronavirus (COVID-19) Outbreak
Daniel Sun, VP Analyst, Gartner
Business model resilience is pivotal to continuity of operations in the COVID-19 pandemic. This session explores examples from 6 industries in China to identify 2 key characteristics of their business model resilience – use of digital giants and automation. Based on these examples, the session recommends both short- and long-term actions for CIOs to help their companies to enhance business model resilience in the crisis.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Using Data and Analytics to Drive the Composable Healthcare Organization
Laura Craft, VP Analyst, Gartner
Composable architecture requires healthcare organizations to master digital literacy, agile data operations, adaptive data governance, state of the art data management, API - based data access, and sophisticated techniques for analytics and AI. This session will illustrate the critical data capabilities of the composable healthcare enterprise and provide the incremental next steps forward.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Addressing Cracks in Government's IT Armor
Michael Brown, Sr Director Analyst, Gartner
The COVID-19 pandemic highlighted weaknesses in infrastructure, software and ecosystems for interoperability. Simultaneously, agility of technology solutions some hesitate to use were emphasized. Using scenario planning we can map possible futures for creating a more resilient digital government.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
RingCentral: Systems of Experience - The Role of the CIO in Shaping the Future of Work
Trevor Schulze, Chief Information Officer, RingCentral
The role of the CIO has been on a steady rise for the past several years. As the way people work continues to change, the demands from today’s global, mobile, and distributed workforce are also rapidly evolving. We’re at a point in time where the CIO is now front and center to defining the digital culture of an organization with a mega-trend at play that I like to call, ‘Systems of Experience.’
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
CIO Experience Keynote: Reinventing ‘Normal’ - Why We Can’t, and Shouldn’t, Go Back to ‘Business as Usual'
Dan Gregory, Leadership and Behavior Speaker, Author and Social Commentator, Co-founder and CEO of The Impossible Institute
The restrictions, disruptions and challenges we’ve faced as a result of COVID-19 have forced us all to embrace new technologies, to experiment with new ways of working and to re-conceptualise what work/life balance and leadership actually looks like.
However, the issues we’re facing in 2020 have also conferred some surprising benefits. Digital laggards have been dragged into the 21st Century and organisations (well, all of us if we’re being truthful) have been pushed to find new ways of communicating, collaborating and connecting. We’re all being challenged to explore new market, product and service opportunities and to fundamentally reevaluate what is actually valuable and necessary.
Of course, some of what we used to do will return in time, but we would do well to remember that this is a once-in-a-century opportunity to decide what kind of future we want to build and to “Reinvent Normal.”
This requires us to look at all the three spheres of change and then to decide what change we will lead:
1. What is Changing - What are the trends, behaviours and opportunities we should pay attention to?
2. What needs Changing - What’s broken or needs creating for the future we’re seeking?
3. What is UnChanging - Which behaviours, beliefs and skills will be worth keeping as we emerge from 2020?
4. Change Leadership - What future will we stand for? What will we stand against? How will we stand up? It’s time to reimagine our WHAT, WHO, WHY, HOW and NOW!
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Red Hat: Balancing Core Conflicts in Transformation
Andreas Spanner, Chief Architect, Red Hat
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Maverick: CIOs Must Tap Into the Invisible Talent Pool
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Tuesday, 27 October, 2020 / 03:45 PM - 05:30 PM AEDT
Research Discussion: The Future of Technology Leadership--When “End Users” Become Technology Producers
Brian Gagnon, VP, Team Manager, Gartner
Rhys Binney, Director, Advisory, Gartner
The growth of technology producers outside IT—employees who build and customize their own analytic and technology solutions for work—is altering the division of technology leadership responsibilities between the CIO and the rest of the C-suite. Progressive organizations are gradually moving accountability for technology and analytics closest to the point of value delivery, and changing the role of the CIO from Systems Operator to Digital Evangelist, Orchestrator and Foundations Engineer. This Research Discussion will focus on this significant change in the role of the CIO.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Google Chrome Enterprise: Beyond “Workplace” - Thriving in a Boundless World with a Distributed Workforce
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
Slack: Re-Imagining Work in a Digital-First World
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 01:15 PM - 02:00 PM AEDT
Roundtable: Finding Your Voice
Magriet Roos, Sr Executive Partner, Gartner
Claire Jorgensen, VP, Executive Partner, Gartner
Women in the workforce often struggle to find their voice and use it. Join this facilitated discussion on what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out a path to be heard. We all have a voice and we need to use it.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
The Missing Link: The Role of IT Leadership in Driving a Culture of Inclusion
Mia Garrod, Director, Advisory, Gartner
A vital aspect of New Talent Deal is the expectation that employers will be both diverse and inclusive. IT leaders and their teams play a critical role in advancing inclusion and diversity but key areas to impact remain ambiguous. In this session we'll look at how and where IT Leaders can take ownership of D&I to advance their organizations.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Diversifying the Leadership Bench
Anna Krasniewska, Practice Vice President, Gartner
Only 38 percent of frontline employees believe that their managers and leaders represent the broader diversity of the workforce. Learn how your peers are rethinking their approach around careers, development solutions, and talent management processes to increase the representation of diverse talent at the highest levels of their organizations.
Thursday, 29 October, 2020 / 02:45 PM - 03:30 PM AEDT
CIO Workshop: Building a Transformation-Ready Workforce (Mandarin Language Session)
Greg Li, VP, Advisory, Gartner
Sean Hu, Executive Partner, Gartner
Shifts to digitally enabled business models has accelerated and CIOs are being called upon to help organizations transform to meet new sources of demand, changing channel preferences, and shifts in consumer behavior. This workshop will highlight the importance of diverse learning experiences to attract, develop and retain digitally dexterous talent, and help you build and communicate a strategy to drive digital dexterity through experiential learning.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
KnowBe4: The Mind’s Lie - How Our Thoughts and Actions Can Be Hacked And Hijacked
Perry Carpenter, Chief Evangelist and Strategy Officer, KnowBe4, Inc.
Discover the art and science behind deception… and why you may still fall for dirty tricks even after you understand how they work. From the slight-of-hand used by magicians, to the slight-of-tongue used for social engineering, we are all wired to deceive and to be deceived. See how threat actors use these techniques against your users and how security awareness training can help them spot deceptions before it’s too late.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Okta: From Firefighting to New Normal - 3 Tips to Bridge Workforce Security and Productivity
Throughout COVID19, IT & Security has gone above and beyond, enabling remote work with great effectiveness and productivity. The positive results are changing how organisations plan and budget facilities, security, and productivity, creating a new normal. Frederico will discuss his top three tips to help IT and Security transition from emergency solutions to the future-proof technology and process to support the new normal at scale.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
Cisco: Designing for Business Resiliency - A Conversation with Cisco CEO and CIO
Join Cisco Chairman and CEO, Chuck Robbins, and CIO Jacqui Guichelaar as they discuss how companies and IT organizations are successfully adapting to unprecedented disruption while accelerating transformation. Gain insights into the business landscape, the challenges of accelerating digital capabilities, the importance of enabling a workforce and workplace that can adapt to change at any scale across organizations, and the evolving role of IT and technologies.
Tuesday, 27 October, 2020 / 03:00 PM - 03:45 PM AEDT
Roundtable: How Has the CIOs' Threat Landscape and Response Changed in 2020?
Ash Sowter, Sr Executive Partner, Gartner
Paul Cunningham, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and real-world approaches to post-COVID-19 threats and responses.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
Mimecast: Embrace Remote Working Without Compromising on Cybersecurity
Garrett O'Hara, Principal Technical Consultant, Mimecast
The elevated importance of security culture as people work from home, the increased use of threat intelligence for Coronavirus lures, and frameworks to give clarity and speed for cyber resilience decisions have become vital to see organisations safely through the pandemic. In this session, Mimecast reflects on its experiences as organisations transition to cyber resilience for a remote workforce through and after COVID-19.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
Top Trends in Security and Risk Management
Peter Firstbrook, VP Analyst, Gartner
"Top trends" highlights ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends. Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
Postpandemic Planning of IT Strategy
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
Composable Businesses Need Antifragile Strategies
Dave Aron, Distinguished VP Analyst, Gartner
In order to win in volatile times, composability needs to be aimed at the goal of becoming antifragile. Where robustness and resilience focus on the ability to survive in difficult and uncertain times, antifragility goes further, aiming to shape our businesses and government agencies to be even more valuable to their customers and other stakeholders in uncertain times.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
Roundtable: Closing the Data & Analytics Gap: Expectations and Reality
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
Veeam: Delivering 2021 Digital Business success with Hybrid, Multi Cloud Data Management
Nathan Steiner, Head of Systems Engineering, ANZ, Veeam Software
Ben Young, Development Manager, vBridge
Veeam: We will discuss how to plan for 2021 transformation, including;
How organisations are using a Hybrid, Multi-Cloud approach as part of Cloud Mobility strategies, delivering benefits via Long Term Cloud Data Retention
Manage risk regarding CyberSecurity, Disaster Recovery and Business Continuity planning with a simple and wholisitc approach.
Deriving significant business value from your data for real time Analytics, Testing and Data Reuse.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
CIO Workshop: Driving Enterprise Value — Migrating From Projects to Products (Mandarin Language Session)
Greg Li, VP, Advisory, Gartner
To drive greater agility, efficiency and responsiveness, CIOs are organizing a growing share of the work of IT around product management — small teams with end-to-end accountability across plan/build/run to delivery-specific business outcomes. This workshop will help IT leaders to identify their first product pilots through a step-by-step suitability assessment.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
Roundtable: Funding Digital Transformation in a Time of Budget Cuts
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
Reinventing the Banking Industry: Competing on Data
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Wednesday, 28 October, 2020 / 10:00 AM - 10:45 AM AEDT
Public Sector Session: Adapting Gartner’s Adaptive Strategy to Government
Cathleen Blanton, VP Analyst, Gartner
Three years ago, Gartner proposed that IT strategic directions should be embedded and integrated into corporate strategies. But many government CIOs are still working to align to mission and business strategies that are vague or incomplete. How can you start where you are and gain traction with your executive peers to gain a seat at the table and engage leadership in a digital strategy?
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
2021 CIO Agenda: Rebuilding the Future (Mandarin Language Session)
Owen Chen, VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
Identify Digital Opportunities to Reinvent Your Enterprise During and After the Crisis (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
LeanIX: UnitingCare QLD - Driving Business Value and Efficiencies through EA Tool LeanIX
Ross Francis, Architecture Services Manager, Uniting Care QLD
CIOs and IT Leaders today are focusing on how to be more strategically effective, digitally transform and adopt technologies that are collaborative and inclusive. Ross Francis from UnitingCare will be sharing his organisational journey about the change and adoption of a SaaS-based Enterprise Architecture tool across his organisation, and how it drove business value and cost efficiencies.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
Another Shock to the System: Insurance Adapts and Faces the New Normal
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
The P&C and life insurance industries have faced many challenges in 2020 as they have responded and began to recover from the COVID-19 pandemic. As they look into 2021, they must prepare for the new normal which is characterized by shifting consumer demands, enhanced need to build intelligence in their enterprise, demands to automation, and pressures to balance cost optimization and innovation through IT. CIOs will face a tough challenge in addressing these issues, especially in a climate of IT conservative. This presentation will provide recommendations for CIOs to meeting these objectives, identifying the most critical needs of the new normal and how they can help drive organizational success.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
What If? Counterpoint Views of Government After the Reset
Neville Cannon, Sr Director Analyst, Gartner
Dean Lacheca, Sr Director Analyst, Gartner
There is no certainty in the world. Either way you have to be prepared to lead your organization into the future. This session will explore the common and maverick thinking as to what government CIOs need to do to prepare their organizations for whatever comes next.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
The Top Strategic Technology Trends for 2021 (Mandarin Language Session)
Arnold Gao, Sr Director Analyst, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
Ride the Digital Dragons to Accelerate Your Digital Business
Rui Zhang, Assoc Principal Analyst, Gartner
Collaborating with digital dragons has become increasingly important for companies to accelerate and scale digital capabilities. However, Digital Dragons are more complex than ever before, with their powerful ecosystems, data mastery, and the dual role of both enablers and potential competitors. Executive leaders need to understand the strategic advantages they could gain, the value exchange, as well as tactics to ensure a successful working relationship.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything (Mandarin Language Session)
Kevin Ji, Sr Director Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
Ask the Expert: Government Top Predictions — The Re-Emerging Digital Government Opportunity
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
CEO Concerns 2020: Implications and Actions for CIOs (Mandarin Language Session)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Using Data and Analytics to Drive the Composable Healthcare Organization
Laura Craft, VP Analyst, Gartner
Composable architecture requires healthcare organizations to master digital literacy, agile data operations, adaptive data governance, state of the art data management, API - based data access, and sophisticated techniques for analytics and AI. This session will illustrate the critical data capabilities of the composable healthcare enterprise and provide the incremental next steps forward.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
Roundtable: Funding Digital Transformation in a Time of Budget Cuts
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
Ask the Expert: Investing in Recovery: Three Approaches to Managing Your IT Costs
Chris Ganly, Sr Director Analyst, Gartner
Cost cutting and cost optimization remain high on IT Leader’s agendas but so does the need to invest to deliver value. In this session we’ll answer questions on the challenges of executing on and then moving beyond the cost cutting to cost optimization and ultimately to the creation of business value.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
Boost Revenue Through Digital Business Optimization for Midsize Enterprises
Joseph Provenza, Sr Director Analyst, Gartner
Midsize enterprise CIOs can increase their contribution to the organization with leadership in the digital arena, and nothing is more valued than improving the top line of the enterprise. However, there is an incorrect perception that you only can increase revenues by transforming the current business model, and that it is a risky and costly move. This session examines why you should consider digital optimization – the digital enhancement of your current operating model – as a way to boost revenue and take advantage of growth opportunities.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
Beyond Cost Cuts: Making Confident Value Optimization Decisions in Insurance
Richard Natale, Sr Director Analyst, Gartner
Cost optimization is much different today than it was at the start of 2020. For financial services and insurance CIOs, investing in the right technologies or being an early adopter is not enough to achieve cost-optimization goals. This presentation will allow CIOs to understand what is really important to increase their chances of success for cost optimization. Join this session to understand how to make the difficult, but impactful, cost optimization decisions.