Agenda

Attendees received the latest insights on CX management, IT security, digital business transformation at the Gartner IT Symposium/Xpo™ .

2021 topic highlights

While we build the 2022 agenda, explore last year’s topics built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These key topics kickstarted conversations around the priorities and initiatives of IT leaders so that attendees could tackle what was most important to them.

Listen to Gartner's ThinkCast podcast "Gartner Keynote: Leading IT in a Disrupted World" for behind-the-scenes insights into the Gartner IT Symposium/Xpo 2021 conference theme and keynote.

Application Acceleration

Accelerate your transformation with the latest application modernization and leading research on composable business strategies, Agile, DevSecOps, modernization and more.

Artificial Intelligence, Data and Analytics

Move to a data-centric culture of self-service and pervasive business analytics in a world of AI, machine learning (ML), natural language interfaces and a focus on data storytelling to communicate business meaning and impact.

Cloud, Infrastructure and Operations

Optimize your cloud business models, leverage edge computing and multicloud to evolve your I&O.

Customer and Citizen Experience

Create superior digital experiences that serve as a sustainable differentiator for customers, citizens and employees.

Cybersecurity and Risk Management

Explore the risks brought by the digital revolution and how to adapt your IT security requirements to encompass digital, cyber-physical and privacy needs.

Digital Business Acceleration

Scale, refine and accelerate your digital business and ecosystems.

Dynamic Leadership

Be a transformational leader, influence stakeholders and embrace the evolution of the CIO.

Funding Digital

Tools, strategies and trends that will help your organization spend smarter with Gartner funding models and financial management tools.

Future of Work

Digital workplace strategies, frameworks, models, technologies, blended human and AI workforces, and future teams structure to lead in the post-COVID new reality.

Innovation and Disruption

Innovation management, emerging technologies, scenario planning and the trends you need to know about to successfully implement or improve your organization’s innovation strategies.

Operational Effectiveness

Address gaps, introduce approaches to strategy and governance, and create a tighter integration of the enterprise and IT operating models.

Strategic Planning and Execution

Create and execute adaptive strategies that position your organization to thrive in uncertain times.

Talent, Culture and Change

Identify your culture change journey to better serve your organization’s challenges and recruit and retain the diverse talent needed to succeed in this new landscape of work.

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A look back at 2021's agenda

Application Acceleration

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today's leaders. In this presentation, learn the essentials of composable enterprise architecture. Discover how your are already on the path to composable future of applications, and learn how to make that path more consistent, efficient and safe.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Qlik: Unboss. Enable. Accelerate. Novartis goes BIG on Data and Digital

Axel Goris, Global Visual Analytics Lead, Novartis

Demand for analytics projects and innovations are through the roof, as is the desire for business to have more autonomy in delivery. However compliance, security, performance, TCO and business continuity are non-negotiable. How do we achieve this transformation, safely empowering business to have more autonomy and move at their desired speed? Novartis outlines their process:
1) Unboss,
2) Enable,
3) Accelerate; aligning many critical decisions to empower 45k users globally.
Hear how the team at Novartis are partnering with Qlik to scale business delivered analytics successfully.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Appian: Discover, Design, Automate: The Future of Enterprise Low-Code Automation

Digital transformation is occurring faster than ever and companies embracing the change are outpacing their competition. Hear how the modern enterprise workflow is evolving and what it means for you. Learn about the latest industry-leading innovations from Appian and why low-code is in your future.

Tuesday, 26 October, 2021 / 01:05 PM - 01:20 PM AEDT

Product Demo by Appian: Appian’s Low-Code Automation Platform: Quick Tour

Learn how to rapidly build low-code applications and workflows using Appian. Discover Appian's case management capability and how it can help streamline and automate even the most complex processes.

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: How to Deliver at Speed a Seamless Digital Experience with Integration, moderated by WLTH and Boomi

Dave Chapman, Chief Technology Officer, WLTH

Gain insights from peers seeking innovative ways to fast-track IT to efficiently deliver a consistent digital customer experience tailored to their needs. Nathan Gower, Boomi ANZ MD, is facilitating this roundtable.

Hear WLTH CTO Dave Chapman discuss the Lending & Payment Fintech's reimagined approach in offering fully digitalised loans and payment delivery platforms at speed. Learn about WLTH's slant integrating with global SaaS providers and how low code saved them time & decreased TCO of platform development.

We look forward to you joining the conversation.

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

How a Large Organization Can Successfully Embrace DevSecOps

George Spafford, VP Analyst, Gartner

Gartner has been working with large organizations for over seven years to help them learn how to successfully transform based on DevOps and DevSecOps. This session will cover what DevSecOps is, pitfalls to avoid and how to change your organization.

Wednesday, 27 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Future Proof Government: Harnessing Intelligent Automation, moderated by Appian

Efficiency at scale, this is what business outcomes through intelligent automation look like. Combining Business Process Management, Artificial Intelligence (AI), Robotic Process Automation (RPA) and data with the speed and power of low-code development to elevate constituent experience, optimize processes and achieve mission critical goals. Join Appian's Global Public Sector Industry Vice President, Jason Adolf, and Appian's ANZ Federal Government lead, Luke McCarthy, as they host a roundtable discussion on harnessing intelligent automation to become a future-proof government agency.

Artificial Intelligence, Data and Analytics

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Qlik: Unboss. Enable. Accelerate. Novartis goes BIG on Data and Digital

Axel Goris, Global Visual Analytics Lead, Novartis

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Salesforce: Trust in a Time of Uncertainty - The Imperatives Helping Government Deliver

Adapting to the challenges posed by the pandemic required Government agencies to understand their customers better than ever before. This highlighted the imperative of good data and supportive human and technology systems to pivot with the requisite speed and scale. This session highlights the importance of real-time data insights in decision making, and looks at real world stories in maintaining trust and delivering on customer expectations.

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

Seven Future AI Scenarios

Pieter den Hamer, Sr Director Analyst, Gartner

Artificial Intelligence is only just beginning. Given all the innovations taking place — from composite AI to neuromorphic hardware — and concerns about the responsible use of AI, how will AI continue to impact your organization and society? In this presentation we will discuss seven future AI scenarios, providing insights about what to focus on in the short term and what to realistically expect in the long term.

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Future of Data and Analytics: Reengineering the Decision 2025

Frank Buytendijk, Distinguished VP Analyst, Gartner

Data and Analytics keeps expanding. The next big step for D&A is in moving from "decision support" to completely "reengineering decision making". Decisions are becoming more connected, more contextual and more continuous, and this complexity needs to be mastered. How can you make decision making a competitive differentiator?

Monday, 25 October, 2021 / 04:30 PM - 05:15 PM AEDT

Mandarin Language Session: Ask the Expert — Technology Insights for Data Middle Office

Julian Sun, Director Analyst, Gartner

Mike Fang, Sr Director Analyst, Gartner

There is a lot of hype about Data Middle Platform in China and many companies have gotten into how to pragmatically implement the technology of Data Middle Platform. This session will help you understand the real technical solutions behind Data Middle Platform and give you an idea of the future vision of Data Middle Platform from Gartner's composable data and analytics with data fabric.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Tealium: How to Connect Your Customer Data to Glean Powerful Analytics and Insights

Customer data is plentiful these days as there are more things happening on digital than ever before. But even the most technologically savvy of brands are struggling with how to connect their data to truly be able to glean powerful metrics and insights they can take action on to provide better experiences. Join this session to learn:

• How a solid data foundation will help you acquire, convert and retain loyal customers for life
• Key ways to put trust in your data so you can easily see impactful insights that helps you make important shifts

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Data Management Evolves to “Always Active-Always On”

Mark Beyer, Distinguished VP Analyst, Gartner

Millions of sensors, devices and systems collecting data from operations demand even more data preparation, validation, assurance and trust than ever before. The integrity of decisions is subjected to societal judgment and financial analysis and it's no longer acceptable just to add more hands to the task. Augmented data management can help now and will evolve through 2025 to an always on, active metadata enabled approach.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

WalkMe: Can the Link Between Data and UX Stall Your Digital Transformation?

The common element in every digital transformation is buying and customizing software to create compelling user experiences that improve business processes. Figuring out how these investments are driving advancements across enterprises is difficult when CIOs lack visibility into digital assets. Also, the risk of creating a poor UX is high when there are no UI standards and the cross-application nature of the users’ work isn’t considered. Dan Adika, CEO of WalkMe, will discuss critical things every enterprise should consider to drive user adoption and better digital transformation outcomes.

Wednesday, 27 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Creating a Data Literate Workforce, moderated by Qlik

Data Literacy is a necessity for leading organizations and upskilling a workforce to confidently read, write, analyze, and argue with data is a fundamental part. Starting this transformation requires a clear strategy, pragmatic roadmap, and executive buy-in. This discussion will share experiences launching data literacy programs and lessons learned. We will discuss how to build a business case to get started, as well as best practices, pitfalls, practical first steps, and models to scale adoption and continuously improve.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Realizing Value From Composable AI Through XOps

Soyeb Barot, VP Analyst, Gartner

As AI becomes an integral part of composable business architectures. Enterprises struggle with harmonizing data, analytics, and AI disciplines, resulting in scalability and operational challenges. The XOps framework (Top 10 trend) helps bring in operational efficiency and economies of scale by ensuring reliability, reproducibility and reusability toward building an augmented digital workspace.

Cloud, Infrastructure and Operations

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

Anywhere Operations: Building a Just-in-Time IT Strategy

David Cappuccio, Distinguished VP Analyst, Gartner

The future is not about the data center, or the cloud, or the edge — it's about creating an environment that will enable IT to deploy business applications and workloads anywhere, anytime, at a moments notice. This session looks at current trends in the market, vendor strategies, and the evolution of optionality - designing infrastructures for the unknown.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

8x8: Meet XCaaS: A New Era of Cloud Communications

We are entering a new era of integrated cloud UC and CC, one that will accelerate information flow across the enterprise, create flatter and more agile organizations, empower every employee to be customer-facing, and bring intelligence to every customer experience.
Join Dave Sipes, CEO of 8x8, as he shares a glimpse into the trends that have catapulted enterprises into elevating both the customer and employee experience.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Vocus: Future-Proof Progress - Prepare your Infrastructure for Uncharted Territories

Andrew Wildblood, Chief Executive, Enterprise & Government, Vocus Group

Four people walk into a bar and what comes next is not what you'd expect.

In this tantalising take on a roundtable discussion, leading futurist Dr Bruce McCabe joins founder of Four Pillars Gin Stuart Gregor, Seccom Managing Director Michael Demery , and Vocus Chief Executive, Andrew Wildblood. Between these sharp minds and some crisp gin, we'll reveal our experts' most unique and eye-opening perspectives on what threats and opportunities are emerging in the world of security, work, and connectivity – and how to use these to set your business up for future-proof progress.

Monday, 25 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: How Wireless WAN Can Help Government Agencies Deliver Digital Transformation, moderated by Cradlepoint

From emergency services, to offices, fleet vehicles and remote workers - government agencies need highly secure and reliable access to mission-critical information and applications. Connectivity is key and government agencies are questioning whether wired connections are adequate for their changing needs. Many agencies are exploring LTE and 5G to extend network access anywhere.

In this facilitated conversation, join other public sector leaders to discuss the connectivity challenge, network resilience, network security, centralised network management and future-proofing infrastructure.

Monday, 25 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: Everything You Were Too Scared to Ask About Adopting Cloud

Michael Warrilow, VP Analyst, Gartner

Alan Waite, Managing Vice President, Gartner

Most of us have a fear of missing out — when it comes to cloud. What’s critical for success in adopting cloud is to set realistic expectations based on real-world experience. Join Gartner experts Michael Warrilow and Alan Waite in this session to learn how your peers are adopting cloud — or not — and how you compare.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Axonius: How a Renewed Focus on Fundamentals Tames Tomorrow's Complexity Challenges

Chris Cochran, Creative Director, Media, Axonius

With a skyrocketing number of devices, device types, and solutions, today’s IT and security environments grow more complex by the day. Controlling that complexity relies on nailing one of the most foundational elements of IT and security: asset management. Listen to this session to learn why asset management is critical to understanding today’s landscape and how it will prepare your organization as IT complexity continues to grow.

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Accelerate and Modernise Customer Service with Zero Trust Identity, moderated by Okta

James Darwin, Senior Solution Engineer, Okta

Accelerate & Modernise Customer Service Delivery with modern Zero Trust identity: In this session, we will discuss how organisations can start on with their Zero Trust journeys and how it can greatly help in building secure and seamless citizen service delivery. This is most certainly a trending and interesting topic as the need for safe and secure access for all users skyrocketed last year, especially with the rise in remote work – Zero Trust security grew tremendously.

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

The Future of Cloud

Milind Govekar, Distinguished VP Analyst, Gartner

By 2025, cloud computing will be pervasive. Cloud will drive not only technological innovation but also serve as the foundation for business innovation. This presentation will guide IT leaders to develop cloud strategies and present its future evolution to executive leaders, peers and teams.

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Building an Edge Computing Strategy

Thomas Bittman, Distinguished VP Analyst, Gartner

Edge computing extends an enterprise’s infrastructure, applications and data out to a sprawling edge, creating new opportunities, new interactions, new challenges. An edge computing strategy will complement and enhance cloud, digital business, and digital workplace strategies, and requires a broad strategic approach to opportunities, challenges, and new edge-native thinking.

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

Top Five Myths of Modern Infrastructure (and How to Dispel Them)

Paul Delory, Sr Director Analyst, Gartner

There are more and better infrastructure options than ever before. But with more choices come more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including: public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring and AIOps.

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

IT Outsourcing Framework to Effectively Manage Service Providers

Andrew Miljanovski, Sr Director, Advisory, Gartner

As more organizations outsource their infrastructure, applications and communications, CIO’s and IT leaders struggle to manage, measure and control their providers. This presentation will help you to develop an effective IT outsourcing framework for your managed service providers. Cloud and digital initiatives are complex creating pressure making contracts and supplier relationships more challenging. Using an IT Outsourcing management framework is a must for CIO’s and IT leaders to balance cost and risk and create value for their organizations.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Google Chrome Enterprise: Welcome to the Era of Flexibility: Why Agility is the Key to Getting Ahead

Neal French, Head of Chrome - Google Cloud APAC & Japan, Google

There is no doubt that the workplace has undergone an unprecedented transformation in the last few years. As IT leaders prepare for what’s next, it’s key that they are strategic in determining which technology best supports their workforce and keeps them secure and productive. Hear from the Chrome Enterprise team on workplace trends, how to keep your competitive edge and how leaning into solutions that provide flexibility and agility will future proof your business.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

RingCentral: Emerging Trends in Communications and Collaboration for Work Efficiency

Over the past 18 months cloud communications and collaboration has emerged as a must have for businesses. This RingCentral session will explore what's next, and how businesses can empower their employees to work more effectively regardless of device or location while enhancing team collaboration and customer relationships. You will learn how customization of workflows and integrations with today's modern communications platform solutions can enable your global business to scale to the next level.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Okta: Implementing the Holy Trinity of Identity Management - Beach Energy's Digital Identity Project

In the last three years, Beach Energy has been implementing its Cyber Security Roadmap; the centrepiece of a large number of digital identity management improvements that complement other existing digital transformation changes. In this session, Aaron shares Beach's overall approach to building the Identity management business case, selling the key benefits, and selecting and implementing solutions and process changes. Key highlights:
- Development and deployment strategy of core identity capabilities
- Beach Energy's cybersecurity roadmap
- Key learnings and outcomes from the program

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Becoming an Agile Enterprise with Tailored Employee and Customer Experiences, moderated by 8x8

Michael Mitchelmore, Advisor, Ibrs

IT leaders are navigating a workplace that is evolving and pivoting constantly as plans move from back to office, to hybrid, to full remote, and then back again. In the whirlwind, many companies are now having to support multiple solutions for phone, video, collaboration and contact centre, which places undue burden on the IT organisation.

Join this facilitated peer conversation, to unveil insights into how you can accelerate digital transformation, enable remote workers, and eliminate communication silos to bring the employee and customer experience together.

Tuesday, 26 October, 2021 / 01:30 PM - 02:15 PM AEDT

Mandarin Language Session: Ask the Expert — Agile Infrastructure Resilience: What CIOs Can Do to Prepare

Kevin Ji, Sr Director Analyst, Gartner

Peter Liu, VP Analyst, Gartner

An agile infrastructure is one that is designed to support rapid deployment and provisioning, and incremental upgrades and improvements. CIOs need apply a software engineering mindset to enhance infrastructure resilience and reduce technical debt by continuously building and verifying infrastructure changes across the pipeline. IT leaders can add structure, agility and robustness with CI/CD and better orchestrate infrastructure through automation and infrastructure as code And it drives to successful and resilient IT operations.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

Solace: Real-World Lessons About the Advantages and Implementation of EDA

Phil Scanlon, VP, Field Technology, Asia Pacific & Jap, Solace

Event-driven architecture (EDA) can help your business improve customer experiences, decision making, and your ability to innovate – but how? In this session, Phil Scanlon will explain how companies like CargoSmart, Coates Hire, SAP and TAB Bank have implemented EDA, and the lessons he has learned from their experience – all with the goal of helping you better understand:
• The technical advantages of EDA.
• The business benefits and ROI of EDA, in context of common use cases.
• The tools and techniques you need to successfully implement EDA at enterprise scale.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

KnowBe4: Exploring the Root Causes of Ransomware

Roger Grimes, Data-Driven Defense Evangelist, KnowBe4

Again and again, ransomware tops lists of cybersecurity threats and for good reason. It has affected thousands of organizations from small to very large. The key to mitigating this scourge is understanding that ransomware is not your real problem. It is the outcome of your real problem, which is often related to social engineering and phishing. In this session we’ll explore the root causes of ransomware and give you practical tips and tactics to help your organization combat them.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

Cradlepoint: Infrastructure-Led Innovation: How Wireless WAN can Drive Digital Acceleration

For business applications and workloads to be available anywhere and anytime - infrastructure innovation is essential. So where to start? There has been much hype around 5G, but what does it actually offer businesses? The promise of fibre-fast, low-latency connections with cellular wireless flexibility sounds great, but what does this enable businesses to do in practical terms?

Join this session to hear how forward-thinking CIO’s are harnessing Wireless WANs as an essential component of digital transformation and future proofing strategies.

Wednesday, 27 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: Infrastructure-Led Innovation: Modern IT Operations "What Got You Here Won’t Get You There”

Padraig Byrne, Sr Director Analyst, Gartner

Organizations are rapidly adopting modern infrastructure concepts like multicloud, containers and microservices. In this discussion, we will cover how companies are changing their approach to monitoring in the modern world. Important themes will include the transition from monitoring to observability, important role of automation, and the application of AI to the domain of IT Operations (AIOps).

Wednesday, 27 October, 2021 / 02:15 PM - 02:35 PM AEDT

WSO2: Cloud Native Deployment: The Best Experience for your Digital Apps

Cloud native infrastructure provides the best customer experience for your digital transformation products. Resilient, scalable, always on, and of course agile updates are what everyone expects from a competitive digital product. After making the transition from monolith to microservices, creating autonomous "two-pizza" teams, governing bounded contexts, etc., focusing on the right approach to deploying those apps is required to ensure the results you want. We explore the cloud native characteristics that must be taken into account to achieve these results.

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Use Cloud to Set Your Organization's Digital Ambition

Milind Govekar, Distinguished VP Analyst, Gartner

CIOs should now leverage cloud to set their organizations digital ambition, beyond the traditional use of cloud for agility, and potential cost efficiency. Learn how cloud can be used not just to improve current business models but create new business models, products and services. This session will also help identify the road blocks in your path and how to avoid them.

Customer and Citizen Experience

Monday, 25 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: The CIO's Role In Customer Experience

Brian Prentice, VP Analyst, Gartner

This session will provide attendees an opportunity to ask questions and share insights on how CIOs and the IT department are successfully supporting their organizations' CX initiatives. Also considered will be emerging challenges such as working with business unit leaders that have greater direct responsibility for CX outcomes.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

ServiceNow: How Officeworks Leverage Technological Innovation to Increase Employee Experience

Michael De Landre, Solution Consulting Director, ServiceNow

Damien Ballesty, GM Technology, OFFICEWORKS SUPERSTORES PTY LTD

A great retailer with a strong culture of technical innovation, learn how Officeworks has deployed technology to achieve increased employee productivity with Penny - an AI Virtual Assistant and mobile app for retail stores. Loaded on every mobile device in all stores, this ServiceNow powered virtual assistant not only makes employees experience easier but aims to save 203,000 sheets of paper a year.

Monday, 25 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Navigate the Key Trends of the Future of Digital Transformation with AWS, moderated by Tealium

Will Griffith, VP & GM, Tealium

When powerful tech comes together, your brand becomes truly unstoppable.
Join our virtual roundtable with AWS to discuss the future of data and how to best navigate the upcoming trends of digital transformation.

Together we will discuss:
• The importance of a first-party data strategy in the absence of third-party cookies and how to make the shift
• Compliance and data privacy are more important than ever, do you have a value exchange strategy in place? What does it look like?
• How to best engage with your customers in real-time and what challenges you have to overcome
• Predictions show there will be a skill shortage by 2025. How can your organisation get prepared for this?
• When evaluating a CDP, how do you choose whether to build it or buy it?
We are looking forward to a lively and valuable conversation.

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Financial Services 2025: Master the New Rules to Maximize Growth

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Nicole Sturgill, VP Analyst, Gartner

The already fast pace of the financial services industry accelerated in the last 2 years, changing the norms, experiences and expectations for customers, employees and society. Gartner expects an even more dynamic financial services environment in 2025. Growth will require executives not only maintain customer consumer trust and be compliant, but also to master the societal changes that will drive business. Join this session to learn how your leadership vision and strategic technology initiatives should address these new rules to maximize financial services growth.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

AWS: Culture of Innovation

James Ang, Marketing Manager, Amazon Web Services

Since its humble beginnings as the ""Worlds Largest Bookstore,"" Amazon has not only innovated across e-commerce and other adjacent segments but has also introduced entirely new and unrelated businesses to the organisation. This session will explore how we have developed a culture to foster and encourage innovation throughout the organisation centred on our mission “to be the Earth’s most customer-centric company”. We will explore mechanisms to facilitate innovative thinking, support structures to empower teams to build and the importance of building a culture to innovate.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

DocuSign: Embracing Change to Succeed

The need to accelerate the move to digital processes became apparent, with organisations scrambling to implement technologies in a matter of weeks instead of months.
But how do we as humans deal with this change? How can we embrace it and even thrive?

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Salesforce: Trust in a Time of Uncertainty - The Imperatives Helping Government Deliver

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Accelerate and Modernise Customer Service with Zero Trust Identity, moderated by Okta

James Darwin, Senior Solution Engineer, Okta

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Becoming an Agile Enterprise with Tailored Employee and Customer Experiences, moderated by 8x8

Michael Mitchelmore, Advisor, Ibrs

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

Elastic: Search Powered Businesses Exceed Customer and Employee Expectations

IT leaders are taking actions to become more focused on employee and customer experience — but faced with challenges like technical debt, legacy systems, and massive amounts of data.

Come and hear from our Chief Product Officer, Ash Kulkarni and discover ways to enable innovation across your organisation using the power of search, and gain insight into how other organisations are solving similar challenges today to remain relevant.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

MuleSoft: Trustees Executors - Helping Kiwis Build a Successful Future

IT leaders have had to embrace digital transformation to keep pace with rapid changes including the pandemic. The need to adapt and evolve has created a shift in mindset, technology, and processes, creating organisations that can scale and innovate at pace. Join us to learn how Trustees Executors are using technology as an enabler to drive business agility and deliver timely wealth management solutions. MuleSoft welcomes Ryan Bessemer, Executive Director & Chief Executive Officer, Trustees Executors Limited to share his experiences on how they are leveraging MuleSoft to support this.

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: How to Deliver at Speed a Seamless Digital Experience with Integration, moderated by WLTH and Boomi

Dave Chapman, Chief Technology Officer, WLTH

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Driving Innovation with High Quality, High Velocity Decisions, moderated by AWS

Simon Elisha, Director of Technology and Transformation, AMAZON

It is not easy for large organisations to stay innovative. The very nature of growth and operating an organisation at scale breeds complexity, and with it, a natural tendency to slow down. It is critical for organisations to adapt quickly to rapidly changing external environments and to the ever-evolving needs of customers by innovating on their behalf.
In this roundtable, we will discuss how leaders can maintain a culture that is customer-obsessed, enables high-quality and high-velocity decision-making, and empowers the team to stay curious, and innovate with technology at the forefront.

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

Hung LeHong, Distinguished VP Analyst, Gartner

The postpandemic period provides a rare opportunity to reinvent a “forever hybrid” world - and CIOs play a crucial role. How should enterprises engage with customers? What are the new ways of working ? How will life activities like exercising, learning, and watching sports be re-invented? Don't settle for thinking that hybrid = remote + onsite. This session will push you to reinvent the hybrid equation.

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Three Key Trends in Where Next for Customer Experience

Don Scheibenreif, Distinguished VP Analyst, Gartner

Technology continues to change the way customers engage with the organizations they do business with. But what is coming next? This session presents Gartner's view of three trends most relevant to engaging customers, their impact on customer experience and what you can do as a CIO to help your organization take advantage of these trends for growth.

Wednesday, 27 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Future Proof Government: Harnessing Intelligent Automation, moderated by Appian

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

Ivar Berntz, Sr Director Analyst, Gartner

We can't give you mind-reading powers, but we can show you what CIOs and CEOs have said about the future of manufacturing. This session will highlight the findings from both the CEO and CIO surveys for all of the manufacturing, with additional analysis of where they align and differ from other manufacturing sectors: automotive, consumer goods (and retail), heavy machinery, and industrial manufacturing.

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Architect Experience With the New Customer Experience CORE Model

Don Scheibenreif, Distinguished VP Analyst, Gartner

Customers aren't just looking for products anymore - they want experiences. But how do you architect for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive a lasting and valuable customer relationships in a world of continuous uncertainty.

Wednesday, 27 October, 2021 / 03:00 PM - 03:45 PM AEDT

Government Roundtable: Transform to Meet the Changing Demands of Citizens in a Disrupted Society

David Mathews, Sr Executive Partner, Gartner

Matt Hay, Deputy Commissioner, Australian Taxation Office

As the pandemic continues to create disruption, government technology leaders are quickly transforming services to meet the expectations of citizens. Join this roundtable to know how your leadership and technology strategy should transform to address the need to deliver additional value and support. This includes enabling teams to focus on urgent needs, delivering enhanced digital government services, managing workforce demands and balancing the need for governance with the pace of change.

Cybersecurity and Risk Management

Monday, 25 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: Best Practices in Security Incident Response

Richard Addiscott, Sr Director Analyst, Gartner

Security incidents happen, and when they do many organizations are not prepared. Security Incident response planning is an important component of an organization’s incident response capabilities. Join this session to receive pragmatic guidance when developing your incident response capability including dealing with conflicting priorities, escalation, notification, and future mitigation.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Vocus: Future-Proof Progress - Prepare your Infrastructure for Uncharted Territories

Andrew Wildblood, Chief Executive, Enterprise & Government, Vocus Group

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Axonius: How a Renewed Focus on Fundamentals Tames Tomorrow's Complexity Challenges

Chris Cochran, Creative Director, Media, Axonius

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Accelerate and Modernise Customer Service with Zero Trust Identity, moderated by Okta

James Darwin, Senior Solution Engineer, Okta

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

Top Trends in Security and Risk Management

Peter Firstbrook, VP Analyst, Gartner

“Top trends” highlight strategic shifts in the security ecosystem that aren't yet widely recognized, but will likely have industry impact and potential for disruption. This presentation will describe trends in security and risk management and how organizations are taking advantage of these trends. Key issues include: Top technological improvements in the security product landscape; Trends in creating a top notch security organization, and long-term trends that will influence security strategy.

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

Emerging Technologies in Security and Risk Management

Ruggero Contu, Sr Director Analyst, Gartner

With the current pandemic playing hide and seek, organizations are bracing themselves for the next pandemic that may hit them. Hence, organizations are looking to have a sight on the future. This session will highlight some of the most critical emerging technologies in security and risk management, and some of the key trends driving such innovation.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Okta: Implementing the Holy Trinity of Identity Management - Beach Energy's Digital Identity Project

Tuesday, 26 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: Communicating Effectively With Your Board About Cybersecurity

Richard Addiscott, Sr Director Analyst, Gartner

Engaging effectively with the Board to help ensure they receive the information they need to support risk-informed cybersecurity decision making is one of the key challenges that Gartner speaks about to its clients. Board reports are often are too tactical or don’t provide the actionable insights Boards are now seeking. Join this session to know how you can improve your cybersecurity Board reporting.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

KnowBe4: Exploring the Root Causes of Ransomware

Roger Grimes, Data-Driven Defense Evangelist, KnowBe4

Wednesday, 27 October, 2021 / 12:00 PM - 12:30 PM AEDT

The Top Cybersecurity Predictions for 2021-2022

Sam Olyaei, Director Analyst, Gartner

Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts for the year 2021-2022. Security and risk management leaders should monitor these trends to be successful in the digital era especially as most recognize that global change could potentially be one crisis away.

Wednesday, 27 October, 2021 / 02:15 PM - 02:35 PM AEDT

Tanium: What CIOs Need to Know About the Fundamentals of Real Time Visibility and Control

You’ve seen major attacks on pipelines, major retailers, and more. Don’t make the mistake of being complacent and thinking you’ll never be attacked. You owe it to your business and your stakeholders to assure that you see attackers coming and can pivot quickly to take decisive and effective action to stop them.
Another key misstep is throwing a different protection product at each threat which only results in a management nightmare. Attend this session as we identify the dangers facing your organisation, challenges you’ll encounter in thwarting them, and how to improve your cyber hygiene.

Wednesday, 27 October, 2021 / 02:15 PM - 02:35 PM AEDT

Bitglass: Architecture Matters: The SASE Blueprint to De-Risking Your Security

Secure Access Service Edge (SASE), and more recently Security Service Edge (SSE) provide a vision toward upgrading and integrating cloud and network security functions. While consolidating existing security functions together in a single unified platform yield significant advantages, the technology building blocks of SASE and SSE have a direct impact on security postures, cyber defences, and the productivity of a hybrid workforce. Lowering cyber risk while successfully advancing a digital workforce makes it imperative to consider the right architecture to protect your enterprise data.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Outlook for Privacy, 2022

Bart Willemsen, VP Analyst, Gartner

The future of privacy is now. Amidst an unprecedented set of innovations, driven by a global move to maturing privacy and data protection legislation, consumers' demand for active protection of privacy continues. Looking for minimum compliance leads to risk and opportunity oversight. This session deals with upcoming challenges in privacy, the global state of the landscape, and the tools for a mature, value-creating privacy program.

DEI and Corporate Responsibility

Tuesday, 26 October, 2021 / 03:00 PM - 03:45 PM AEDT

Women CIO Roundtable: Innovate – Failure Is the New Success

Paul Martin, Executive Partner, Gartner

Nina Du Thaler, Sr Executive Partner, Gartner

Organizations and people are great at talking about their successes, but what about their failures? Failure can hold people and organizations back. But failure is also where valuable lessons can be learned, where change and growth can occur, and where a foundation for future success and resiliency can be laid. Let’s learn from our peers how they encountered, dealt with, and grew from, past failures. All eligible attendees are welcome to engage in this open dialogue.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Establishing Consequential Accountability for Diversity, Equity and Inclusion in IT Leadership

LJ Justice, Principal, Research, Gartner

Many organizations want to improve in diversity, equity, and inclusion--especially in leadership ranks--but progress has been slow for decades. When DE&I is collective accountability, individual leaders often lack the incentives and clarity they need. Join this season to learn how CIOs can set consequential accountability for DE&I for their IT leadership bench.

Wednesday, 27 October, 2021 / 12:00 PM - 12:45 PM AEDT

CIO Roundtable: Making Hybrid Work a Catalyst for Inclusivity and Not a Tool of Divisiveness

Jon Krause, VP, Executive Partner, Gartner

Ric Lamont, Sr Executive Partner, Gartner

Hybrid work environments are creating both opportunities and challenges for CIO’s. Join this facilitated peer discussion to share your best practices on expanding the pool of potential resources, skills and talent while also effectively creating a culture of inclusivity versus one of exclusion and isolation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 03:00 PM - 03:45 PM AEDT

Women CIO Roundtable: Breaking Barriers – The Role of Allyship

Nina Du Thaler, Sr Executive Partner, Gartner

Christine Tsinta, Executive Partner, Gartner

Antony Stinziani, CIO, Department of Parliamentary Services

Rebecca Giumelli, Chief Information Officer and Chief Information Security Officer, Fair Work Ombudsman

It starts with us. From advocacy to allyship, what can we do to cultivate an environment for women in technology with the enablement or support from our male counterparts and other executives? All eligible attendees are welcome to engage in this open dialogue.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

ESG: What Boards Want CIOs to Know and Do

Kristin Moyer, Distinguished VP Analyst, Gartner

Stakeholder pressure is driving the growth in board attention on environmental, social and governance (ESG) issues. CIOs should verse themselves on what ESG is and how it's different from sustainability and CSR. And CIOs should be prepared to inject data and insight that will help the enterprise improve access to capital, cost of capital, operating costs and ultimately stock performance.

Digital Business Acceleration

Monday, 25 October, 2021 / 11:00 AM - 11:45 AM AEDT

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Mbula Schoen, Sr Director Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Where we work, where we consume goods and services, where innovation happens, where business value is generated — it all has changed. This raises the question — where next? Gartner shares how you as a CIO and technology executive must lead when your frame of reference, or the “where” of everything, has shifted and disruption and uncertainty continue. This means you must reach beyond what you know today and completely rethink the roles of people, data and technology when creating value for tomorrow.

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Gartner surveyed more than 7,000 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your workforce and workplace strategies.

Monday, 25 October, 2021 / 12:00 PM - 12:45 PM AEDT

Financial Services Roundtable: Leading With Digital in Times of Disruptions

Youn Choi, Sr Executive Partner, Gartner

TRAN CONG QUYNH LAN, Deputy General Director cum Chief Digital Officer, Vietnam Joint Stock Commercial Bank for Industry and Trade

In 2021, financial services information and technology leaders faced disruption to their industry and began to think about better ways to quickly respond to grow the business, champion customer and employee needs, and reduce costs. Join this roundtable to learn how your vision and initiatives should address these new rules to maximize financial services growth. These include an uncertain macroeconomic and regulatory environment, growing competition from digital dragons, increased wallet-spreading among customers and changing workforce demands.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

8x8: Meet XCaaS: A New Era of Cloud Communications

Monday, 25 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Navigate the Key Trends of the Future of Digital Transformation with AWS, moderated by Tealium

Will Griffith, VP & GM, Tealium

Monday, 25 October, 2021 / 01:05 PM - 01:20 PM AEDT

Product Demo by CloudBlue: How Advania are “Subscribifying” their Portfolio to Offer a One Stop Shop for XaaS

Advania, one of the most innovative MSPs and SIs in the Nordics, is on a journey to transform their business to embrace the digital era. Supported by CloudBlue, Advania established themselves as pioneers launching a one stop shop Enterprise Marketplace offering customers SaaS, Hybrid IaaS and Workplace-as-a-Service solutions. Join this session to learn more about “traditional” to “subscriptional“ transformation

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Government: Transforming to Serve Disrupted Societies

Cathleen Blanton, VP Analyst, Gartner

Responding to the challenges and demands of the government in a post-pandemic, digital era requires the government to reinvent programs and service delivery. CIOs must mentor and inspire mission leaders to reimagine how the government delivers value to disrupted industries, ecosystems and societies.

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Energy and Utilities: Technology Leadership in an Energy World Disrupted

Zarko Sumic, Distinguished VP Analyst, Gartner

Energy transition creates rapid uptake of new energy products and services driving creativity anywhere by hybrid teams and composable thinking. New ecosystems are forming to enable collaboration, compelling leaders to adopting network-friendly workflows. Energy companies must reach beyond traditional operating models to enable intelligent operation, autonomous decisions, and leverage digital technologies for innovation, efficiency and resilience.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

DocuSign: Embracing Change to Succeed

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundable: Accelerating Digital Transformation, Without the Crash, moderated by MuleSoft

You’ve got the ideal tech stack for your organisation's digital transformation, now what? Is there alignment between IT and Business to get past the first set of hurdles? The need for a strong partnership is more important than ever, especially with increasing digital demands. Join your peers for a roundtable discussion and learn how others are managing similar issues. MuleSoft welcomes Sean Cummins, Director of ICT Projects at Department for Education, South Australia to share his experiences driving digital innovation, in the financial services and public sector, along with the tools and strategies used to overcome challenges and achieve operational efficiency.

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

Making Digital Ecosystems Practical for CIOs

Hung LeHong, Distinguished VP Analyst, Gartner

Ecosystems are practical concepts that every CIO should be versed in. First, there are ecosystems that are centered on the enterprise. Then there are (cross) industry ecosystems designed to create markets, improve whole industries, or converge them. This is the domain of platform business models and decentralized blockchain-based models. CIOs must understand the business concepts and how technology amplifies and make these ecosystems possible.

Tuesday, 26 October, 2021 / 12:00 PM - 12:45 PM AEDT

Utilities Roundtable: Responding to Disruption in the Utility Industry – Now Is the Time to Change How You Measure Business Value of IT

James Lord, Sr Executive Partner, Gartner

Paul Cunningham, Sr Executive Partner, Gartner

With climate change, energy transition and other disruptive force, never has it been more important to ensure that IT spending is targeted at achieving optimal business value. Yet, we still all struggle in measuring and communicating this value. Join your utility peers to share learnings and best practices on how you practically shift to measure the business outcomes of your digital technology investments.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Google Chrome Enterprise: Welcome to the Era of Flexibility: Why Agility is the Key to Getting Ahead

Neal French, Head of Chrome - Google Cloud APAC & Japan, Google

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Tealium: How to Connect Your Customer Data to Glean Powerful Analytics and Insights

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Appian: Discover, Design, Automate: The Future of Enterprise Low-Code Automation

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Okta: Implementing the Holy Trinity of Identity Management - Beach Energy's Digital Identity Project

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Education: Accelerating the Digital Campus

Glenda Morgan, Sr Director Analyst, Gartner

As the pandemic ends, many higher education institutions want to return to the status quo ante — back to campus. But the future of higher education lies neither completely online nor completely in-person. Instead it's in the digital campus — that is both online and in-person, but where both are digitally enabled. This session describes the digital campus and how CIOs can and must build this at their institution.

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Government: Building Momentum on the Journey to Digital Government

Dean Lacheca, Sr Director Analyst, Gartner

For many governments, the pandemic and its aftermath has proved to be a catalyst for accelerating the transition to digital. But change in government is a long-term proposition that requires a vision for the future and the means to build and maintain momentum. This session outlines some of the impact being made by digital government today as well as the approach required for digital government acceleration.

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Healthcare: Applying Strategic Technologies

Michael Shanler, Distinguished VP Analyst, Gartner

Digital tools are now pervasive in healthcare and life sciences, and their use to drive engagement, efficiency and ecosystem connections grew exponentially amid the pandemic. Learn which strategic technologies will most affect the industry, and what business and technology leaders must do to harness them successfully.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

Solace: Real-World Lessons About the Advantages and Implementation of EDA

Phil Scanlon, VP, Field Technology, Asia Pacific & Jap, Solace

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

MuleSoft: Trustees Executors - Helping Kiwis Build a Successful Future

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: How to Deliver at Speed a Seamless Digital Experience with Integration, moderated by WLTH and Boomi

Dave Chapman, Chief Technology Officer, WLTH

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

Hung LeHong, Distinguished VP Analyst, Gartner

Wednesday, 27 October, 2021 / 12:00 PM - 12:30 PM AEDT

How External Digital Products Are Reshaping the Corporate Technology Landscape — And What CIOs Should Do About It

Brian Prentice, VP Analyst, Gartner

Practically all enterprises and public sector organizations are adding digital products and channels as means to engage with their external stakeholders — being customers, partners, citizens or wider ecosystem. Based on new research and surveys, this session will explore this trend in further detail — and outline the impacts that this have on the CIO Role as well as the strategic choices — alternatively risk obsolesce or technology anarchy.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

Fortinet: Future for Work Includes the Ability to Lead During a Crisis

Cornelius Mare, CISO, Fortinet Australia, Fortinet

The future of work for leaders include strategies to solve big problems and being adaptable to change. This session will be focused on insights and lessons learned with strategies every leader can use to build cybersecurity resilience in their business.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

WalkMe: Can the Link Between Data and UX Stall Your Digital Transformation?

Wednesday, 27 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Future Proof Government: Harnessing Intelligent Automation, moderated by Appian

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Energy and Utilities: 2021 Survey Trends

Simon Cushing, Sr Director Analyst, Gartner

Gartner surveys reveal what business and technology leaders are focused on in 2021 and planning for in 2022. These trend signals can help utility and oil and gas decision-makers understand how the technology and digital agenda are changing. This session provides high-level advice to energy companies so you can get ahead of the game in your own organization considering the important backdrop of industry context and evolution.

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Government: The New Era for CIOs Requires You to Take These Three Actions

Bill Finnerty, VP Analyst, Gartner

Disruption has occurred! Digital government effort rose to the challenge and CIOs must lead their organizations to sustain and grow these efforts. In this session, we will explore insights from the 2022 Gartner CIO and Technology Executive Survey on what leading governments are doing to sustain and accelerate digital government.

Wednesday, 27 October, 2021 / 01:30 PM - 02:15 PM AEDT

Education Roundtable: Online Learning Models for the Future – Have You Chosen Yours?

Mat Myers, Sr Executive Partner, Gartner

Elizabeth Wilson, CIO, Department of Education and Training - Victoria

Dr David Kellerman, Senior Lecturer, UNSW

The pandemic has forced all education institutions to rethink their online learning approach, whether it be K-12 schools implementing online learning for the first time or universities entering the increasingly crowded online market for higher education. Join this engaging roundtable discussion to hear how they approached their journey and participate in the interactive Q&A to dig deeper into their recipe for success.

Wednesday, 27 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: How to Maximize Healthcare Consumer "Return on Engagement" Across Your Digital Care Delivery Initiatives

Sharon Hakkennes, Sr Director Analyst, Gartner

As healthcare providers continue to scale their virtual care services, the threat of digital exclusion is real and has the potential to increase healthcare inequities across our most disadvantaged populations. In this session, hear how your peers and global healthcare leaders are digitally engaging their consumers to optimize their experience and maximize access to services as healthcare delivery moves beyond the traditional bounds of the hospital walls.

Wednesday, 27 October, 2021 / 02:15 PM - 02:35 PM AEDT

WSO2: Cloud Native Deployment: The Best Experience for your Digital Apps

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Use Cloud to Set Your Organization's Digital Ambition

Milind Govekar, Distinguished VP Analyst, Gartner

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Pivoting during uncertain times requires a future-state vision. Only a vision beyond the current fiscal cycle enables composability and resilience. Leading organizations have stitched together new techniques and reinvigorated dormant ones. From backcasting to future cones, funding to federation, business process debt to digital ecosystem value — a compelling case is made for their collective adoption.

Wednesday, 27 October, 2021 / 03:00 PM - 03:45 PM AEDT

Government Roundtable: Transform to Meet the Changing Demands of Citizens in a Disrupted Society

David Mathews, Sr Executive Partner, Gartner

Matt Hay, Deputy Commissioner, Australian Taxation Office

Dynamic Leadership

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Monday, 25 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: Democratization of Digital Delivery Has Implications for Digital Leadership

Neil Osmond, Distinguished VP, Advisory, Gartner

Andrea Cuadros, Sr Principal, Advisory, Gartner

Technology delivery is being distributed across the enterprise. Decisions are being taken regarding the long-term future of work and digital transformation. In this session, questions such as “how can CIOs set themselves up for success when technology is a shared leadership imperative” and “what implications does this have for the role of the CIO, and how is it likely to change” will be answered.

Monday, 25 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: Improve Performance and Loyalty by Building a Learning Culture

Jonathan Tabah, Director, Advisory, Gartner

Productive learning can generate a 12% increase in employee performance and has a greater positive impact on employee loyalty than a title promotion, but achieving these results is heavily dependent upon the learning culture we create. In this session Jonathan Tabah will demystify what a learning culture looks like, and will share actionable approaches for building one in your organization.

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

High Performance in a Geographically Diverse Workforce

Daniel Sanchez Reina, VP Analyst, Gartner

Remote work has proven that a borderless workforce is not only possible, but also a great option for companies searching for highly skilled scarce talent. High performance requires acknowledging cultural differences across geographies and mastering their management, as key ingredients so that all employees feel treated and respected fairly.

Monday, 25 October, 2021 / 03:00 PM - 03:45 PM AEDT

CIO Roundtable: CIO Leadership Journey − Shifting From Running IT to Leading the Digital Platform

Christopher Bell, VP Service Delivery, Gartner

Frank Zenke, Executive Partner, Gartner

Gary Adler, Chief Digital Officer, MinterEllison

CIO’s have experienced a rapid evolutionary shift from running an IT organization to leading a digital platform. This shift is driving changes in style, behavior, and leadership required to emerge from the back office to the center stage of business operations. This roundtable discussion will focus on the leadership and style changes, best practices and impacts associated with this evolution.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

Mandarin Language Session: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Owen Chen, VP Analyst, Gartner

COVID-19 changed the way enterprises do business, triggering unprecedented volatility. Existing leadership, and technology principles are ill-suited to thrive in this new world. This year’s CIO and Technology Executive Agenda, drawing from one of the longest running surveys in the world, explores the leadership actions necessary to maximize business value delivery during this period of volatility.

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Experience and Adaptability are the Secret Pillars for Investing in Transformation, moderated by ServiceNow

Alethea Murphy, Regional Director, Public Sector & Educa, ServiceNow

ServiceNow will lead a discussion on how Strategy, Value, and IT Transformations set the course for a good business transformation. But in today’s always-on, hyper-connected world, two more important pillars must be added: experience and adaptability. Along with hearing from peers across the industry, ServiceNow will share their point of view on the human factor in digital transformation how it is paramount in evolving to the next generation of transformation, which will be measured in experience, not process. Empowering attendees to overcome challenges, speed innovation and inspire success.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

MuleSoft: Trustees Executors - Helping Kiwis Build a Successful Future

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Driving Innovation with High Quality, High Velocity Decisions, moderated by AWS

Simon Elisha, Director of Technology and Transformation, AMAZON

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Data Management Evolves to “Always Active-Always On”

Mark Beyer, Distinguished VP Analyst, Gartner

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

CEO Conflict Management Approaches, and How CIOs can Best Deal With Them

Tina Nunno, Distinguished VP Analyst, Gartner

This session is based on Gartner's CEO survey, and over 400 responses. CEOs were asked their primary approaches to resolving conflict among members of the executive team. Five different approaches were analyzed, looking at the pros, the cons and the politics. CIOs can develop strategies to help them make the most of their CEOs conflict approach.

Tuesday, 26 October, 2021 / 03:00 PM - 04:00 PM AEDT

CIO Workshop: Pivoting Your Personal Leadership Style for the New Normal

Neha Kumar, Director, Advisory, Gartner

Marcus Darbyshire, VP, Executive Partner, Gartner

The pandemic has dispelled many long-held beliefs in how works get done and CIO’s are faced with the dilemma of evaluating their leadership style to successfully address a fundamentally different world. In this workshop, CIO’s will leverage the Gartner IT Leadership Competency Tool to help identity which competencies may need to Pivot for the Future in order to effectively address to challenges of hybrid work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: Succeed With Digital Business by Actively Shaping Culture Changes

Neha Kumar, Director, Advisory, Gartner

Andrea Cuadros, Sr Principal, Advisory, Gartner

Culture is the most frequently mentioned obstacle to achieving digital business success. But changing culture can feel daunting and hard to do. Under the combined pressure of digital acceleration and disruptions due to the pandemic, CIOs need to work with business leaders to purposefully turn culture into a facilitator of their organization’s strategy instead of a barrier.
In this session, we will unpack questions such as:
How can CIOs act as a catalyst for culture change in a digital enterprise?
How are CIOs helping IT staff develop the mindsets, beliefs and behaviors needed for digital?

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

Fortinet: Future for Work Includes the Ability to Lead During a Crisis

Cornelius Mare, CISO, Fortinet Australia, Fortinet

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

ESG: What Boards Want CIOs to Know and Do

Kristin Moyer, Distinguished VP Analyst, Gartner

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Is Neurodiversity the Secret to Bridging the Talent Gap for CIOs?

Rob O'Donohue, Sr Director Analyst, Gartner

An untapped market of neurodiverse talent exists largely because of a lack of understanding of this group’s potential. CIOs facing a lack of digital skills should, in partnership with HR, create a neurodiversity talent strategy to close gaps with these highly skilled and largely underemployed individuals.

Funding Digital

Monday, 25 October, 2021 / 03:00 PM - 04:00 PM AEDT

Contract Negotiation Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success

Luke Ellery, VP Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

KPIs for Digital Funding: How to Measure the Success of Your Digital Investments

Srinath Sampath, Sr Director Analyst, Gartner

As digital business and funding accelerates, organizations are reasonably unwilling to wait for years to assess success or failure. There are no perfect set of metrics that could tell you today how your investments will pan out. Yet organizations could use leading indicators as early-warning and course correction signals to retest their assumptions and chart a different path when the need arises.

Tuesday, 26 October, 2021 / 12:00 PM - 01:00 PM AEDT

Contract Negotiation Clinic: Microsoft Azure, Google and Amazon Web Services

Christopher Dixon, Sr Principal Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has its own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 26 October, 2021 / 03:00 PM - 04:00 PM AEDT

Contract Negotiation Clinic: Microsoft

Yoann Bianic, Sr Principal Analyst, Gartner

The complexity of Microsoft's licensing models, with the number of options and use rights to be considered, creates challenges for effective negotiations of Microsoft Enterprise Agreement contracts and renewals. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

Wednesday, 27 October, 2021 / 12:00 PM - 01:00 PM AEDT

Contract Negotiation Clinic: SAP

Mike Tucciarone, Sr Director Analyst, Gartner

SAP continues to facilitate its transition to the S/4HANA ERP, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and maximize deal value.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Future of Work

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

8x8: Meet XCaaS: A New Era of Cloud Communications

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Slack: Building an Inclusive, Flexible, and Connected Workplace

Brian Elliott, VP, FUTURE FORUM, Slack

Future Forum, a consortium backed by Slack, helps executives lead transformation to a people-centric and digital-first world. Recent research indicates a majority of knowledge workers want flexibility, both in when and where they work. And we’re seeing the benefits for businesses, both in terms of talent engagement and outcomes. Tune in for insights and recommendations on how leaders can build flexible, inclusive, and connected workplaces.

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Vocus: Future-Proof Progress - Prepare your Infrastructure for Uncharted Territories

Andrew Wildblood, Chief Executive, Enterprise & Government, Vocus Group

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Manufacturing: "Where Next": What the Future of Work Will Really Look Like

Michelle Duerst, VP Analyst, Gartner

Our keynote discussed "Where Next" as we explore where work gets done, business value is generated, workloads are processed, and innovation happens. This session will bring that more into focus with specific contextualization about what this will mean to three main manufacturing sectors: automotive, consumer goods, and industrial.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Axonius: How a Renewed Focus on Fundamentals Tames Tomorrow's Complexity Challenges

Chris Cochran, Creative Director, Media, Axonius

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Future of Data and Analytics: Reengineering the Decision 2025

Frank Buytendijk, Distinguished VP Analyst, Gartner

Tuesday, 26 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: What Workers Want — Ask Questions About the Global 2021 Digital Worker Experience Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Gartner surveyed more than 7,000 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session to ask questions about Gartner's globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more.

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Google Chrome Enterprise: Welcome to the Era of Flexibility: Why Agility is the Key to Getting Ahead

Neal French, Head of Chrome - Google Cloud APAC & Japan, Google

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Becoming an Agile Enterprise with Tailored Employee and Customer Experiences, moderated by 8x8

Michael Mitchelmore, Advisor, Ibrs

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Experience and Adaptability are the Secret Pillars for Investing in Transformation, moderated by ServiceNow

Alethea Murphy, Regional Director, Public Sector & Educa, ServiceNow

Tuesday, 26 October, 2021 / 01:05 PM - 01:20 PM AEDT

Product Demo by Slack: Demystifying Collaboration Tools with Slack

Brian D'souza, Solutions Engineer - APAC, Slack

Collaboration tools have exploded. Remote work has accelerated the need for teams to connect, innovate and be productive with technology. But knowing what tool to use, and when, can be confusing.

Join this session to learn about:
- The difference between collaboration and messaging
- How to use channels for org wide, team based and external collaboration
- Improving productivity with automations and apps

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

Elastic: Search Powered Businesses Exceed Customer and Employee Expectations

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

Hung LeHong, Distinguished VP Analyst, Gartner

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Signature Series: Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Wednesday, 27 October, 2021 / 12:00 PM - 12:45 PM AEDT

CIO Roundtable: Making Hybrid Work a Catalyst for Inclusivity and Not a Tool of Divisiveness

Jon Krause, VP, Executive Partner, Gartner

Ric Lamont, Sr Executive Partner, Gartner

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 12:00 PM - 12:45 PM AEDT

Ask the Expert: The Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Aaron McEwan, VP, Team Manager, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: Future of Work Reinvented. This moderated, townhall-style session will include a panel of Gartner experts sharing insights and responding to questions from the audience.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

Fortinet: Future for Work Includes the Ability to Lead During a Crisis

Cornelius Mare, CISO, Fortinet Australia, Fortinet

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

WalkMe: Can the Link Between Data and UX Stall Your Digital Transformation?

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

Ivar Berntz, Sr Director Analyst, Gartner

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

The Five Steps of Culture Change to Align to the Future of Work

Christie Struckman, VP Analyst, Gartner

With so much changing in both where, how and with whom work gets done, our organization’s culture needs to adapt accordingly. Use the language of attributes to understand your culture and diagnose what isn’t working now. Change those attributes to adapt to your changing ways of working, and maintain what makes your organization unique. Use our 5 step process for aligning your culture to your changing business needs.

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set and the architectural framework of a digital workplace hub will be the key.

Wednesday, 27 October, 2021 / 03:00 PM - 04:00 PM AEDT

CIO Workshop: The Hybrid Future — Creating "Psychological Safety"

Neil Osmond, Distinguished VP, Advisory, Gartner

Roy Kannan, Sr Executive Partner, Gartner

The “hybrid future” will bring new challenges in leaderships styles creating a sound working environment. This workshop will provide CIO’s with additional tools and perspectives to create an environment that encourages, recognizes and rewards individuals for their contributions and ideas by making individuals feel safe when taking interpersonal risks.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Innovation and Disruption

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

Slack: Building an Inclusive, Flexible, and Connected Workplace

Brian Elliott, VP, FUTURE FORUM, Slack

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

ServiceNow: How Officeworks Leverage Technological Innovation to Increase Employee Experience

Michael De Landre, Solution Consulting Director, ServiceNow

Damien Ballesty, GM Technology, OFFICEWORKS SUPERSTORES PTY LTD

Monday, 25 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Navigate the Key Trends of the Future of Digital Transformation with AWS, moderated by Tealium

Will Griffith, VP & GM, Tealium

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Manufacturing: "Where Next": What the Future of Work Will Really Look Like

Michelle Duerst, VP Analyst, Gartner

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

AWS: Culture of Innovation

James Ang, Marketing Manager, Amazon Web Services

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundable: Accelerating Digital Transformation, Without the Crash, moderated by MuleSoft

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Mandarin Language Session: The Top Strategic Technology Trends for 2022

Arnold Gao, Sr Director Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by the pandemic.

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Navigate Geopolitical Tensions in an Increasingly Localized Digital World

Gavin Tay, VP Analyst, Gartner

How should organizations respond to remain resilient in the event of a shift in the equilibrium point of globalization? Despite digital business acceleration, the axioms which underpin globalization are being challenged by a range of factors including geopolitical tensions and regulatory frameworks. Executive leadership of enterprises need a forward-looking assessment and recommendation to navigate the forces impacting globalization, or deglobalization.

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Appian: Discover, Design, Automate: The Future of Enterprise Low-Code Automation

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Banking: Anticipating Fintech Disruption — Forming, Swarming, Performing

Vittorio D'Orazio, VP Analyst, Gartner

Fintechs are all around and as they formed, banks have seen how they changed the competitive landscape. What if they coalesced in swarms? This session outlines the digital banking implications of fintechs going forward and the next level threats and opportunities for CIOs to address.

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Utilities: Top Technology Trends Shaping the Utility Sector During Energy Transition

Lloyd Jones, Sr Director Analyst, Gartner

The impact of the energy transition and the pandemic upheaval are setting the stage for a new business and operating environment for utilities. Utilities have entered a decade of deep redesign that pervades every aspect of the business requiring new capabilities and new technologies. This track will help utility stakeholders to develop a forward looking I&T strategy for the sustainable future.

Tuesday, 26 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: Equipment as a Service — Will You Manage Your Machine or Will Your Machine Manage You?

Kristian Steenstrup, Distinguished VP Analyst, Gartner

EaaS provides compelling opportunities for industrial companies to release capital and increase production. Instead of owning and maintaining industrial production equipment, many OEMs have offers to provide the equipment as a turnkey service. But the constraints of access to data and integration with other platforms will create problems for some CIOs

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

Solace: Real-World Lessons About the Advantages and Implementation of EDA

Phil Scanlon, VP, Field Technology, Asia Pacific & Jap, Solace

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

MuleSoft: Trustees Executors - Helping Kiwis Build a Successful Future

Tuesday, 26 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Driving Innovation with High Quality, High Velocity Decisions, moderated by AWS

Simon Elisha, Director of Technology and Transformation, AMAZON

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Finding Blue Oceans by Extending Platform Business and Ecosystems

John Santoro, Sr Director Analyst, Gartner

The post-pandemic future is creating new white space opportunities. CIOs can use platform business and ecosystems to move into these blue oceans. CIOs have already built the foundation: the digital business technology platform. This session will help CIOs identify what their baseline is and what to do next to drive growth.

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

Data Management Evolves to “Always Active-Always On”

Mark Beyer, Distinguished VP Analyst, Gartner

Tuesday, 26 October, 2021 / 03:00 PM - 03:30 PM AEDT

CIO's Strategy Guide to Navigating the Quantum Computing Hype

Chirag Dekate, VP Analyst, Gartner

Quantum computing is currently rising on the Hype Cycle and threatens to become one of the most impactful disruptions in the modern era. Early quantum computing pioneers are devising successful initiatives. We identify the five key elements of successful quantum initiatives are explored in this session complete with case studies.

Tuesday, 26 October, 2021 / 03:00 PM - 03:45 PM AEDT

Women CIO Roundtable: Innovate – Failure Is the New Success

Paul Martin, Executive Partner, Gartner

Nina Du Thaler, Sr Executive Partner, Gartner

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

Jackie Fenn, Distinguished VP Analyst, Gartner

A repeatable innovation process is essential for meaningful, sustainable innovation. Create or reignite an innovation process that surfaces great ideas, nurtures progress while managing risk, and drives the best opportunities forward to deliver real value.

Wednesday, 27 October, 2021 / 12:00 PM - 12:30 PM AEDT

Go-To Techniques of the Innovation Heavyweights

Tsuneo Fujiwara, VP Analyst, Gartner

We present go-to techniques of the innovation heavyweights as shared in our innovation case study spotlight series and “prism” infographic. Providing CIOs with go-to techniques they can try out within their own business, we present an overview of the use case prism and then dive into select company examples such as U.S. Navy’s 20-year vision video, Discover FInancial Services' Storytelling techniques and many more.

Wednesday, 27 October, 2021 / 12:45 PM - 01:05 PM AEDT

SolarWinds: Becoming Secure by Design: Questions You Should Ask Your Software Vendors

What did SolarWinds learn from the largest supply chain attack in cyber history, where are they on their journey to becoming Secure by Design—and how can IT and business leaders apply this hard-earned knowledge to improve their own security posture? Join SolarWinds CISO Tim Brown and GVP, Product Strategy Brandon Shopp for a view from the war room, the questions every leader should ask their software vendors—and how SolarWinds answers them.

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Government: The New Era for CIOs Requires You to Take These Three Actions

Bill Finnerty, VP Analyst, Gartner

Wednesday, 27 October, 2021 / 02:15 PM - 02:35 PM AEDT

WSO2: Cloud Native Deployment: The Best Experience for your Digital Apps

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Operational Excellence and Operating Models

Monday, 25 October, 2021 / 12:45 PM - 01:05 PM AEDT

ServiceNow: How Officeworks Leverage Technological Innovation to Increase Employee Experience

Michael De Landre, Solution Consulting Director, ServiceNow

Damien Ballesty, GM Technology, OFFICEWORKS SUPERSTORES PTY LTD

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

AWS: Culture of Innovation

James Ang, Marketing Manager, Amazon Web Services

Monday, 25 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundable: Accelerating Digital Transformation, Without the Crash, moderated by MuleSoft

Monday, 25 October, 2021 / 03:00 PM - 04:00 PM AEDT

CIO Workshop: Building an Operating Model for the Future

Greg Li, VP, Advisory, Gartner

James Lord, Sr Executive Partner, Gartner

2020 saw an acceleration in digital technology adoption, major shifts in the way work gets done combined with huge shifts in customer & business expectations. CIOs must adapt their operating model to address these shifts and expectations. This workshop will address/focus on: why changing the operating model is a must, what the key focus areas should be addressed, and how to address the top points of pain.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 25 October, 2021 / 03:45 PM - 05:30 PM AEDT

Research Discussion: The New Model for Democratized Technology Delivery

Neil Osmond, Distinguished VP, Advisory, Gartner

Neha Kumar, Director, Advisory, Gartner

Technology work, once the sole purview of dedicated IT shops, has become democratized. Unfortunately, many CIOs are still wedded to traditional divisions, ways of working and task-specializations that are no longer effective. This meeting will help CIOs navigate the journey toward a new technology model for the enterprise.
Questions this meeting will address:
• How are technology responsibilities being redistributed across the enterprise?
• What are progressive CIOs doing to build more and better technology leaders outside of IT?
• How does the role of the CIO change when technology work becomes democratized?

Tuesday, 26 October, 2021 / 12:00 PM - 12:45 PM AEDT

Utilities Roundtable: Responding to Disruption in the Utility Industry – Now Is the Time to Change How You Measure Business Value of IT

James Lord, Sr Executive Partner, Gartner

Paul Cunningham, Sr Executive Partner, Gartner

Tuesday, 26 October, 2021 / 03:00 PM - 04:00 PM AEDT

Mandarin Language Session: CIO Workshop — Building an Operating Model for the Future

Greg Li, VP, Advisory, Gartner

Bruce Liu, Executive Partner, Gartner

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

The New Operating Model for Democratized Digital Delivery

Jaime Capella, Distinguished VP, Research, Gartner

Technology work, once the sole purview of dedicated IT shops, is being democratized. Unfortunately, many leaders are still wedded to legacy structures and traditional ways of working that fail to recognize the extent to which technology work is distributed throughout the enterprise. Join this session to see how real-world companies are adopting new operating principles to foster and orchestrate the democratization of technology work across the enterprise.

Wednesday, 27 October, 2021 / 01:30 PM - 02:15 PM AEDT

CIO Roundtable: Share Your Hack − Addressing the Implications of Agility Beyond “Agile delivery” Methods

James Lord, Sr Executive Partner, Gartner

Marcus Darbyshire, VP, Executive Partner, Gartner

Gary Peel, General Manager Transformation and Technology, Synergy

“Agile” focuses on the rapid delivery of technology solutions. Agility is the speed with which we can pivot or change directions as an organization. 2020 emphasized the need for technology leaders to be able quickly pivot to allow for business continuity. This roundtable provides a facilitated forum to share your “hacks” on what worked and what didn’t in our efforts to learn from 2020 and build “agility” as a sustainable skill.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Realizing Value From Composable AI Through XOps

Soyeb Barot, VP Analyst, Gartner

Strategic Planning and Execution

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

Achieve Profitable Growth in an Era of Big Digital Investments

Vaughan Archer, Sr Director, Advisory, Gartner

The pandemic escalated investments in digital capabilities and business models, leading to higher fixed costs for many firms. In an uncertain growth environment, how are leading c-suites rightsizing cost structures to offset higher digital costs? Join this session to learn the strategies that will help determine the costs that support and hinder profitable growth

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Healthcare: Where Next — Strategic Opportunities and Implications

Jeff Cribbs, VP Analyst, Gartner

The future is rife with new possibilities forged in the disruption of 2020. To seize them, adaptability is essential for healthcare and life science organizations. Attend this session to assess your ambition and understand how to utilize networks, ecosystems and automation to achieve your goals moving forward.

Monday, 25 October, 2021 / 01:30 PM - 02:00 PM AEDT

Education: Turning Insights Into Action in Higher Education

Tony Sheehan, Sr Director Analyst, Gartner

Higher Education CIOs have risen to the challenges they faced and guided their institutions through resilience and recovery. CIOs must now lead their organizations to sustain and grow these changes. In this session we will explore insights and actions arising from Gartner's 2022 CIO and Technology Executive survey on what leading educational institutions are doing to sustain and accelerate digital transformation

Monday, 25 October, 2021 / 01:30 PM - 02:15 PM AEDT

Town Hall: Gartner IT Symposium/Xpo Opening Keynote

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Adrian Leow, VP Analyst, Gartner

Neha Kumar, Director, Advisory, Gartner

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Dean Lacheca, Sr Director Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next -- Technology Leadership in a World Disrupted. This moderated, townhall-style session will include a panel of experts sharing insights and responding to attendee questions.

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

DocuSign: Embracing Change to Succeed

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

When Strategy Meets Reality — Managing Execution in a Volatile World

Ian Cox, Sr Director Analyst, Gartner

So, you have emerged from the pandemic with a new strategy and renewed optimism. One thing you can be certain of is that your strategy will be challenged by the volatility and uncertainty of the real world. To build and maintain momentum, your strategy will need to adapt to the future as it unfolds. This session provides CIOs with the practical steps and tools they will need to successfully manage execution in a volatile world.

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

How to Depoliticize Project Prioritization With Decision Framework

Anthony Henderson, Sr Director Analyst, Gartner

Deciding between two initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how can:
- Neutralize politics by introducing an objective framework for technology investments
- Apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions

Monday, 25 October, 2021 / 03:45 PM - 04:15 PM AEDT

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Monika Sinha, VP Analyst, Gartner

Tuesday, 26 October, 2021 / 12:00 PM - 12:45 PM AEDT

Utilities Roundtable: Responding to Disruption in the Utility Industry – Now Is the Time to Change How You Measure Business Value of IT

James Lord, Sr Executive Partner, Gartner

Paul Cunningham, Sr Executive Partner, Gartner

Tuesday, 26 October, 2021 / 12:45 PM - 01:05 PM AEDT

Tealium: How to Connect Your Customer Data to Glean Powerful Analytics and Insights

Tuesday, 26 October, 2021 / 12:45 PM - 01:30 PM AEDT

Roundtable: Experience and Adaptability are the Secret Pillars for Investing in Transformation, moderated by ServiceNow

Alethea Murphy, Regional Director, Public Sector & Educa, ServiceNow

Tuesday, 26 October, 2021 / 01:30 PM - 02:00 PM AEDT

Insurance: CIO Action Planning for Business Growth

Richard Natale, Sr Director Analyst, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the insurance industry.

Tuesday, 26 October, 2021 / 01:30 PM - 02:15 PM AEDT

Ask the Expert: 2022 CIO and Technology Executive Agenda

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

A follow-on from the Signature Series presentation “2022 CIO and Technology Executive Agenda — How to Master Business Composability." In this interactive session, attendees have the opportunity to explore the factors that enable enterprises to master business composability.

Tuesday, 26 October, 2021 / 02:15 PM - 02:35 PM AEDT

KnowBe4: Exploring the Root Causes of Ransomware

Roger Grimes, Data-Driven Defense Evangelist, KnowBe4

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

Jackie Fenn, Distinguished VP Analyst, Gartner

Wednesday, 27 October, 2021 / 12:00 PM - 12:30 PM AEDT

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Kristin Moyer, Distinguished VP Analyst, Gartner

Explore with us, our latest survey insights on Chief Executive concerns. The emerging post-pandemic world is different in many ways and CEO's are hoping 'digital' will help them find the next business growth trajectory. The implications for CIOs will be significant and the actions they must take will be bold.

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Banking: CIO Action Steps to Impact Growth Goals

Peter Delano, Managing Vice President, Gartner

Wednesday, 27 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Creating a Data Literate Workforce, moderated by Qlik

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Partha Iyengar, Distinguished VP Analyst, Gartner

Boards are taking a more active role in driving companies out of the pandemic and having a strong ‘Renew’ phase for their companies. It is imperative for CIOs and Executive Leaders to understand what the Board priorities are, where their focus lies and ensure that they can align their activities to support these initiatives. This has strong impact both from an enterprise success perspective, as well as from a personal career growth perspective. The Board of directors survey 2022 provides CIOs and Executive Leaders with the insights needed to understand Board of Director priorities, and to align their activities to those priorities.

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Signature Series: Gartner’s Top Strategic Predictions for 2022 and Beyond — Leveraging What We Have Learned

Daryl Plummer, Distinguished VP Analyst, Gartner

After a year of uncertainty, "impact" will be the watchword of 2022 as companies try to show stronger value and greater flexibility in recovery. Those who emerged ready to apply what was learned toward mining the next innovation will enjoy the calm after the storm.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Outlook for Privacy, 2022

Bart Willemsen, VP Analyst, Gartner

Talent, Culture and Change

Monday, 25 October, 2021 / 12:00 PM - 12:30 PM AEDT

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Monday, 25 October, 2021 / 02:15 PM - 02:35 PM AEDT

Salesforce: Trust in a Time of Uncertainty - The Imperatives Helping Government Deliver

Monday, 25 October, 2021 / 03:00 PM - 03:30 PM AEDT

High Performance in a Geographically Diverse Workforce

Daniel Sanchez Reina, VP Analyst, Gartner

Tuesday, 26 October, 2021 / 12:00 PM - 12:30 PM AEDT

Adopt Agile Learning to Upskill Your Employees for What’s Next

Graham Waller, Distinguished VP Analyst, Gartner

As the volume and velocity of digital disruption accelerates, traditional training can’t keep pace leaving employees behind and enterprises riddled with skills gaps. This session will cover proven agile learning practices that increase the speed and effectiveness of upskilling in the flow of delivering your most critical digital initiatives.

Tuesday, 26 October, 2021 / 03:45 PM - 04:15 PM AEDT

Establishing Consequential Accountability for Diversity, Equity and Inclusion in IT Leadership

LJ Justice, Principal, Research, Gartner

Wednesday, 27 October, 2021 / 12:00 PM - 12:30 PM AEDT

Unlocking the Secret of Versatilists for Digital Business Acceleration

Lily Mok, VP Analyst, Gartner

When Gartner coined the term “versatilist” in 2003, many CIOs found it hard to identify and develop this type of unicorn employees. Fast forward to today, increased business disruptions demands CIOs to be intentional in building an adaptive, versatile and future-ready workforce. Join this session to learn from our 2021 survey insight that uncovers key attributes of versatilists and effective practices for finding and building workforce versatility.

Wednesday, 27 October, 2021 / 01:30 PM - 02:00 PM AEDT

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

Ivar Berntz, Sr Director Analyst, Gartner

Wednesday, 27 October, 2021 / 02:15 PM - 03:00 PM AEDT

Roundtable: Creating a Data Literate Workforce, moderated by Qlik

Wednesday, 27 October, 2021 / 03:00 PM - 03:30 PM AEDT

The Five Steps of Culture Change to Align to the Future of Work

Christie Struckman, VP Analyst, Gartner

Wednesday, 27 October, 2021 / 03:00 PM - 03:45 PM AEDT

Women CIO Roundtable: Breaking Barriers – The Role of Allyship

Nina Du Thaler, Sr Executive Partner, Gartner

Christine Tsinta, Executive Partner, Gartner

Antony Stinziani, CIO, Department of Parliamentary Services

Rebecca Giumelli, Chief Information Officer and Chief Information Security Officer, Fair Work Ombudsman

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 27 October, 2021 / 03:45 PM - 04:15 PM AEDT

Is Neurodiversity the Secret to Bridging the Talent Gap for CIOs?

Rob O'Donohue, Sr Director Analyst, Gartner

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