Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:45 PM EDT)
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Whit Andrews, Distinguished VP Analyst, Gartner
We quizzed organizations who are employing AI and feel they are achieving value from it, and they share some decisions that stand out as particularly effective. Hear what they do about hiring, measuring, conducting POCs and more.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Jorge Lopez, Distinguished VP Analyst, Gartner
The current pandemic will drive the development and adoption of autonomous operations built from intelligent entities that have machine autonomy, machine agency and machine learning. These entities will, in turn, learn how to do things in a manner different from that intended by designers. In this essential short form presentation, attendees will learn strategies of intelligent entity design to reduce the extent to which a learning machine will deviate from the interests of its creators.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI gives technology the capacity to act with a certain autonomy — an early form of “agency,” or “life” with some poetic license. What can you learn from different views on the meaning of life to make sure the behaviors of AI match with what you call meaningful results?
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Thursday, 29 October, 2020 / 03:30 PM - 04:15 PM AEDT
(12:30 AM - 01:15 AM EDT)
Jeffrey Jiang, Executive Partner, Gartner
More and more companies use artificial intelligence as an indispensable cornerstone of digital transformation. The road to AI is full of challenges. It is particularly important to formulate AI development paths, strategic directions and build AI systems according to individual conditions. In this session, we will discuss how companies can formulate AI systems based on their own AI maturity, determine which capabilities to build, and formulate different business goals at different development stages to ultimately enable business operation and innovation.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
David Smith, Distinguished VP Analyst, Gartner
Distributed cloud brings together edge, hybrid and new use cases for cloud computing. It represents the future of cloud and addresses specifically the issue of location. Just when you thought you had cloud figured out, new use cases and terms (such as distributed cloud and cloud native) are introduced. Understanding and balancing the current needs with the new uses of cloud are crucial to benefiting from the cloud.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Akash Jain, Assoc Principal Analyst, Gartner
APIs are a foundation of modern application architecture paradigms such as microservices, events and hybrid/multicloud enabling exchange of functionality and data. Additionally, APIs are increasingly packaged as products providing business capabilities. Learn how these multifaceted APIs can be designed, implemented and governed to deliver maximum value to your organization.
Thursday, 29 October, 2020 / 10:00 AM - 10:45 AM AEDT
(Wednesday, 28 October, 2020 / 07:00 PM - 07:45 PM EDT)
Michael Brown, Sr Director Analyst, Gartner
Government cloud infrastructure evolution and acceptance accelerated due to the pandemic. Agencies are able to support mission-critical capabilities now in minutes, not months. This session will share examples and methodologies to accelerate successful cloud adoption, providing the platforms for modernization, innovation and responsiveness to urgent mission priorities like remote work.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Paul Delory, Sr Director Analyst, Gartner
Automation is the watchword of modern, agile IT and it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous delivery pipeline. It takes a close look at the tools you’ll use, and the challenges you’ll face in implementing a DevOps methodology.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Jeffrey Hewitt, Research VP, Gartner
The situations created by COVID-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Hung LeHong, Distinguished VP Analyst, Gartner
The 2020 crisis has only accelerated the need for enterprises to interact digitally with customers. And as markets reopen, a reverse effect will occur: customers will value in-person interactions and great physical spaces. Customers will want everything. Technology has everything to do with delivering to these new needs . Find out how to develop the technology foundation to serve the Everything Customer.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Don Scheibenreif, Distinguished VP Analyst, Gartner
How has COVID-19 altered the customer behavior? What are other organizations doing to retain customer loyalty? Are customer experience projects being cut and if so, which ones? What aspects of the customer experience is the IT department most focused on now? This "open mic" session gives you an opportunity to get answers to these frequently asked questions, to ask your own questions, and to learn from the questions asked to the analysts by your peers.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how pre-pandemic organizations have embraced the future sooner than they thought.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer experience is one of the top three mission-critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. In this session, we'll share why CIOs need to mobilize their technology and IT department skills to boost the CX initiative leader, or how they can take the lead themselves.
Thursday, 29 October, 2020 / 12:30 PM - 01:15 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:15 PM EDT)
Brooke Forbes, CIO, Head of Technology for Personal Investing, Fidelity Investments
Brooke Forbes explores how to create an authentic, personalized and meaningful customer experience in both digital and live channels. Brooke will share insights into how brands can define their customer base and develop an omnichannel strategy that is flexible, scalable, and delivers a human touch. While there are obvious challenges in developing a technology platform, Brooke will also address how to overcome the business and cultural shifts that come with reimagining the customer experience.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Dave Aron, Distinguished VP Analyst, Gartner
In order to win in volatile times, composability needs to be aimed at the goal of becoming antifragile. Where robustness and resilience focus on the ability to survive in difficult and uncertain times, antifragility goes further, aiming to shape our businesses and government agencies to be even more valuable to their customers and other stakeholders in uncertain times.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Mary Mesaglio, Distinguished VP Analyst, Gartner
There is a lot of corporate soul searching going on right now. Some enterprises are doubling down on their values while others are adopting new ones. In all cases, values are inspiring and exciting, but not enough on their own to drive change. This session covers the values-to-action pyramid, walking through practical ways to turn values into everyday behaviors.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:45 PM EDT)
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive the change? CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create a greater advantage.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Trevor Schulze, Chief Information Officer, RingCentral
The role of the CIO has been on a steady rise for the past several years. As the way people work continues to change, the demands from today’s global, mobile, and distributed workforce are also rapidly evolving. We’re at a point in time where the CIO is now front and center to defining the digital culture of an organization with a mega-trend at play that I like to call, ‘Systems of Experience.’
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Simon Elisha, Director of Technology and Transformation, Public Sector Australia and New Zealand, AMAZON
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Perry Carpenter, Chief Evangelist and Strategy Officer, KnowBe4, Inc.
Discover the art and science behind deception… and why you may still fall for dirty tricks even after you understand how they work. From the slight-of-hand used by magicians, to the slight-of-tongue used for social engineering, we are all wired to deceive and to be deceived. See how threat actors use these techniques against your users and how security awareness training can help them spot deceptions before it’s too late.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Dan Gregory, Leadership and Behavior Speaker, Author and Social Commentator, Co-founder and CEO of The Impossible Institute
The restrictions, disruptions and challenges we’ve faced as a result of COVID-19 have forced us all to embrace new technologies, to experiment with new ways of working and to re-conceptualise what work/life balance and leadership actually looks like.
However, the issues we’re facing in 2020 have also conferred some surprising benefits. Digital laggards have been dragged into the 21st Century and organisations (well, all of us if we’re being truthful) have been pushed to find new ways of communicating, collaborating and connecting. We’re all being challenged to explore new market, product and service opportunities and to fundamentally reevaluate what is actually valuable and necessary.
Of course, some of what we used to do will return in time, but we would do well to remember that this is a once-in-a-century opportunity to decide what kind of future we want to build and to “Reinvent Normal.”
This requires us to look at all the three spheres of change and then to decide what change we will lead:
1. What is Changing - What are the trends, behaviours and opportunities we should pay attention to?
2. What needs Changing - What’s broken or needs creating for the future we’re seeking?
3. What is UnChanging - Which behaviours, beliefs and skills will be worth keeping as we emerge from 2020?
4. Change Leadership - What future will we stand for? What will we stand against? How will we stand up? It’s time to reimagine our WHAT, WHO, WHY, HOW and NOW!
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Covid-19 triggered a multi-factor crisis. Big lurking issues were foregrounded. CIOs must rebuild as CEOs reshape their 2020s business strategies around the future of oil, productivity, environment, tech and more.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Hung LeHong, Distinguished VP Analyst, Gartner
Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Throughout COVID19, IT & Security has gone above and beyond, enabling remote work with great effectiveness and productivity. The positive results are changing how organisations plan and budget facilities, security, and productivity, creating a new normal. Frederico will discuss his top three tips to help IT and Security transition from emergency solutions to the future-proof technology and process to support the new normal at scale.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
COVID-19 has challenged governments to quickly meet evolving citizen needs. MuleSoft is trusted by hundreds of government agencies globally, in this session you'll hear how Central Coast Council is using MuleSoft to break data silos and create customer-centric solutions using an API-led approach.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
John Kost, Distinguished VP Analyst, Gartner
When confronting COVID, many governments showed amazing dexterity in getting outcomes fast. What it did differently to cope with a rapidly changing and unpredictable situation offers lessons learn for how it can perform in the new normal which will be characterized by unknowns and urgency. This session is not predicting the future because that is still unknown. It is about preparing to handle whatever it is.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Christophe Uzureau, VP Analyst, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner Analysts and with your CIO peers.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 11:45 AM - 12:30 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:30 PM EDT)
Shailesh Muvera, Sr Principal, Advisory, Gartner
To drive greater agility, efficiency and responsiveness, CIOs are organizing a growing share of the work of IT around product management — small teams with end-to-end accountability across plan/build/run to delivery-specific business outcomes. This workshop will help IT leaders to identify their first product pilots through a step-by-step suitability assessment.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Sheena Peeters, General Manager Technology, HESTA
Navigating the pandemic climate is tough, organisations need to be extremely agile to enable them to adapt to the new way of working. Hear how Boomi, A Dell Technologies business worked with HESTA, a leading superannuation fund, to drive digital transformation and innovation within their organization to enable more meaningful, personalized experiences and improve their healthcare member experience in these challenging times.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Garrett O'Hara, Principal Technical Consultant, Mimecast
The elevated importance of security culture as people work from home, the increased use of threat intelligence for Coronavirus lures, and frameworks to give clarity and speed for cyber resilience decisions have become vital to see organisations safely through the pandemic. In this session, Mimecast reflects on its experiences as organisations transition to cyber resilience for a remote workforce through and after COVID-19.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 01:15 PM - 02:00 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 11:00 PM EDT)
Magriet Roos, Sr Executive Partner, Gartner
Claire Jorgensen, VP, Executive Partner, Gartner
Women in the workforce often struggle to find their voice and use it. Join this facilitated discussion on what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out a path to be heard. We all have a voice and we need to use it.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
(Tuesday, 27 October, 2020 / 11:00 PM - 11:20 PM EDT)
Maria Mughal, Head of Marketing, ANZ, Freshworks
As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services team's pressure to do more with less is more than ever before. This scenario leaves the modern CIO's to rethink their ITSM strategy from a value realization to optimizing TCO for their organization. Join us for this session with our customers, who will share insights into what a right-sized ITSM tool means for service management teams.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
(Tuesday, 27 October, 2020 / 11:00 PM - 11:20 PM EDT)
Ross Francis, Architecture Services Manager, Uniting Care QLD
CIOs and IT Leaders today are focusing on how to be more strategically effective, digitally transform and adopt technologies that are collaborative and inclusive. Ross Francis from UnitingCare will be sharing his organisational journey about the change and adoption of a SaaS-based Enterprise Architecture tool across his organisation, and how it drove business value and cost efficiencies.
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:30 AM EDT)
Bruce Liu, Executive Partner, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Rui Zhang, Assoc Principal Analyst, Gartner
Collaborating with digital dragons has become increasingly important for companies to accelerate and scale digital capabilities. However, Digital Dragons are more complex than ever before, with their powerful ecosystems, data mastery, and the dual role of both enablers and potential competitors. Executive leaders need to understand the strategic advantages they could gain, the value exchange, as well as tactics to ensure a successful working relationship.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Tomas Nielsen, VP Analyst, Gartner
Globally, the CIOs are finding that COVID-19 has been a powerful accelerator of the digital transformation efforts already in motion. Post COVID, CIOs must revisit and rescale their digital ambition to ensure that their digital transformation do not loose momentum. This session will present the essential building blocks of a digital business ambition and how to revise them for the post COVID-19 world.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Ed Gabrys, Sr Director Analyst, Gartner
Most people have had some experience communicating and presenting, and all but a few believe that they can do better. This session explores a set of approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Mary Mesaglio, Distinguished VP Analyst, Gartner
Why does transformation feel so hard? In part, it's because we are more rigorous about project goals and completion than we are about culture change and adaptation. Leaders underestimate four predictable psychological hot spots that cause transformations to stall and — if addressed — can accelerate change.
Thursday, 29 October, 2020 / 12:30 PM - 01:15 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:15 PM EDT)
Brooke Forbes, CIO, Head of Technology for Personal Investing, Fidelity Investments
Brooke Forbes explores how to create an authentic, personalized and meaningful customer experience in both digital and live channels. Brooke will share insights into how brands can define their customer base and develop an omnichannel strategy that is flexible, scalable, and delivers a human touch. While there are obvious challenges in developing a technology platform, Brooke will also address how to overcome the business and cultural shifts that come with reimagining the customer experience.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
In many countries, more than half of enterprises are family-owned. They range from small and mid-size enterprises, to some of the largest companies in the world. Family-owned companies can be warm, purpose-driven places to work, where leaders see employees as an extension of the family. This has many benefits, but can also create unique political complexity. This session shares data from a 2020 survey of CIOs of family-owned enterprises and other leaders, and pinpoints the key political challenges, points of conflict, and opportunities.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
As senior leaders outside of IT become more digitally dexterous, the CIO’s role is transformed, and IT’s delivery responsibilities decrease. Technology leadership becomes a distributed C-suite responsibility. Senior leaders outside of IT increasingly hire their own technology talent and actively shape digital strategy, test and scale digital business ideas and manage digital P&Ls. Join this session to hear how management of the digital foundations, including cross-cutting platforms, integration and talent coordination, will become a key focus of CIO.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Only a minority of companies have a technology or digital subcommittee of the board of directors (supervisory board). But the number is growing. Why have one? What do they do? Who are its members? Here's what CIOs need to know.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
De'Onn Griffin, Sr Director Analyst, Gartner
Many CIOs are in the middle of leading their teams through the recovery stage of the COVID-19 crisis, while planning how to restore a sense of normalcy to the organizations that they lead. In this session, CIOs will learn how to utilize the Leadership Compass, a leadership framework that provides a clear roadmap of how to navigate the many directions that leaders are constantly pulled in to lead their organization to a “new normal.”
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Darren Topham, Sr Director Analyst, Gartner
Senior executives often cite culture or talent as the reason their anticipated growth or mission attainment is going slower than expected. The real “execution gaps” holding back most enterprises stem from deficient executive, leadership and management activities. This session provides insight into the symptoms and root causes of strategy execution gaps and shows how organizations can invigorate their execution approach to achieve their strategic ambitions.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Daniel Sun, VP Analyst, Gartner
Business model resilience is pivotal to continuity of operations in the COVID-19 pandemic. This session explores examples from 6 industries in China to identify 2 key characteristics of their business model resilience – use of digital giants and automation. Based on these examples, the session recommends both short- and long-term actions for CIOs to help their companies to enhance business model resilience in the crisis.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Joseph Provenza, Sr Director Analyst, Gartner
Midsize enterprise CIOs can increase their contribution to the organization with leadership in the digital arena, and nothing is more valued than improving the top line of the enterprise. However, there is an incorrect perception that you only can increase revenues by transforming the current business model, and that it is a risky and costly move. This session examines why you should consider digital optimization – the digital enhancement of your current operating model – as a way to boost revenue and take advantage of growth opportunities.
Thursday, 29 October, 2020 / 02:00 PM - 02:45 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:45 PM EDT)
Randi Levin, CIO, NASA Jet Propulsion Laboratory
In the midst of a global pandemic, NASA JPL CIO Randi Levin recognized that through rapid innovation, equipment normally used to develop capabilities for space exploration could be re-directed to help humanity right here on earth. Learn how NASA JPL pivoted and innovated during COVID-19 to provide life-saving capabilities free to the global population and successfully launch a rocket to Mars. CIO Randi Levin will discuss her approach to leading before and during the pandemic, including her philosophy that CIOs should be known for more than keeping the lights on!
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Daniel Sun, VP Analyst, Gartner
Attend a session to dive more deeply into Gartner’s perspective of the CEO agenda in the postpandemic era. Gartner’s experts interact with attendees to answer key questions about what CEOs need from IT and how IT can demonstrate leadership.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Michael Brown, Sr Director Analyst, Gartner
The COVID-19 pandemic highlighted weaknesses in infrastructure, software and ecosystems for interoperability. Simultaneously, agility of technology solutions some hesitate to use were emphasized. Using scenario planning we can map possible futures for creating a more resilient digital government.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Glenda Morgan, Sr Director Analyst, Gartner
One of the enduring features of the post Covid-19 higher education environment will be a continued focus on online learning. But traditionally the online learning ecosystem in higher education has been characterized by most institutions crowding around relatively few models. Will the new focus and salience of online learning lead to new models and practices and how can CIOs prepare their institutions to innovate and thrive in this new environment?
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Simon Elisha, Director of Technology and Transformation, Public Sector Australia and New Zealand, AMAZON
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
Arnold Gao, Sr Director Analyst, Gartner
Attendees interact with Gartner experts on the Top Strategic Technology Trends research released during the 2020 IT Symposium season, posing questions to go deeper into the trends’ impact and future direction.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Ivar Berntz, Sr Director Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Daniel Sun, VP Analyst, Gartner
Middle platform is considered as a key driver for enabling the buildup of composable business and enterprise agile transformation. This session will address common questions regarding the nature, roadmap, pitfalls, reference architecture of middle platforms.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Brian Prentice, VP Analyst, Gartner
If anything has been learnt over the first half of 2020, it's been the importance of having a compelling digital connection with external stakeholders. As the world's economy starts to find its feet it is likely that customers and partners maintain those digital connections as defined by industry leaders. This means CIOs will need to make digital product management a key part of their 2021 efforts. This presentation will provide a roadmap to CIOs to enable their organization to become in industry leader in digital product management.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Toby Bussa, VP Analyst, Gartner
This session will take a look at what security and risk management look like in 10 years. What will be the same? What will change? What will you need to start thinking about now to be prepared in the future?
Tuesday, 27 October, 2020 / 03:45 PM - 04:30 PM AEDT
(12:45 AM - 01:30 AM EDT)
Marvin Kao, Sr Executive Partner, Gartner
RPA is being adopted by many enterprises to improve operational efficiency and save cost. How should an enterprise formulate an RPA strategy to effectively support the enterprise automation roadmap? How should an enterprise build an RPA governance model to address quality/risk/compliances issues and to make RPA scalable and sustainable?
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
Brian Ferreira, VP, Team Manager, Gartner
A follow on from the Signature Series presentation “2021 CIO Agenda: Rebuilding the Future.” In this interactive session, attendees will have the opportunity to explore the factors that enable enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Stephen Emmott, Sr Director Analyst, Gartner
Artificial intelligence is enabling the value of content (unstructured data) to be leveraged in ways that have hitherto been impossible. Utilized as augmentation services for the New Work Nucleus, this presents a boon for knowledge management. In this session we explore why and what you should do to adapt your digital workplace program to embrace knowledge management.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:15 AM EDT)
Marty Resnick, Sr Director Analyst, Gartner
Enterprise architecture and technology innovation leaders, along with CTOs, must prepare and lead their organizations to thrive in a world that will be directly impacted by nonhuman intelligence and architected humans. (Maverick research exposes unconventional thinking and advice.)
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:30 AM EDT)
Bruce Liu, Executive Partner, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Svetlana Sicular, VP Analyst, Gartner
Rita Sallam, Distinguished VP Analyst, Gartner
Attendees interact with Gartner experts about the predictions that map the shape of the postpandemic era in business and IT. Pose your own questions and hear others in the deeper dive.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Jeffrey Hewitt, Research VP, Gartner
The situations created by COVID-19 have had a significant impact on the world. This impact is having an influence on almost all of the trends that infrastructure and operations leaders will be facing. This presentation identifies the top emerging trends that are impacting I&O and provide recommendations as to how best to respond to those trends in order to help lead innovation to achieve optimal results.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Mark O'Neill, VP Analyst, Gartner
Business capabilities are increasingly being composed through APIs rather than being created from scratch or sourced as full applications. These APIs may access internal systems, but are just as likely to come from third parties and the organization's own ecosystem. Prepare for the composable enterprise by building an API marketplace strategy, decomposing monoliths, and enabling integration.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 02:00 PM - 02:45 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:45 PM EDT)
Randi Levin, CIO, NASA Jet Propulsion Laboratory
In the midst of a global pandemic, NASA JPL CIO Randi Levin recognized that through rapid innovation, equipment normally used to develop capabilities for space exploration could be re-directed to help humanity right here on earth. Learn how NASA JPL pivoted and innovated during COVID-19 to provide life-saving capabilities free to the global population and successfully launch a rocket to Mars. CIO Randi Levin will discuss her approach to leading before and during the pandemic, including her philosophy that CIOs should be known for more than keeping the lights on!
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Glenda Morgan, Sr Director Analyst, Gartner
One of the enduring features of the post Covid-19 higher education environment will be a continued focus on online learning. But traditionally the online learning ecosystem in higher education has been characterized by most institutions crowding around relatively few models. Will the new focus and salience of online learning lead to new models and practices and how can CIOs prepare their institutions to innovate and thrive in this new environment?
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:45 PM EDT)
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
COVID-19 has challenged governments to quickly meet evolving citizen needs. MuleSoft is trusted by hundreds of government agencies globally, in this session you'll hear how Central Coast Council is using MuleSoft to break data silos and create customer-centric solutions using an API-led approach.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Zarko Sumic, Distinguished VP Analyst, Gartner
Technology-driven disruption at the grid edge and the impact of pandemic are pulling existing energy provisioning model in different directions. The end state may be a self-reliance trough consumer energy technology, governments provided energy as public service, commercially provisioned service or some combination of these. This presentation will explore business and technology implications of three potential energy provisioning models to prepare utilities for an uncharted road ahead.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Ivar Berntz, Sr Director Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Deb Curtis, VP Analyst, Gartner
"How to organize for digital business" is often high on the CIOs list of questions. Yet, the secret to succeeding is to look beyond organizational structure and align the entire I&T Operating Model to support the digital business agenda. This session will outline some common pitfalls of organizational design and I&T operating models — and how to avoid these by designing the I&T operating model to deliver on the digital business promises.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Jorge Lopez, Distinguished VP Analyst, Gartner
The current pandemic will drive the development and adoption of autonomous operations built from intelligent entities that have machine autonomy, machine agency and machine learning. These entities will, in turn, learn how to do things in a manner different from that intended by designers. In this essential short form presentation, attendees will learn strategies of intelligent entity design to reduce the extent to which a learning machine will deviate from the interests of its creators.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
George Swale, Director, Advisory, Gartner
CIO are facing a seesaw on metrics expectations. On one hand, metrics have moved from measuring activities to attempting to measure business value. On the other hand, costs have always been more easily traceable than the business value and have the attention of senior leadership. This session will provide you with practical advice on KPIs, which will allow you to track and communicate a story about “smarter spending” in IT.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
(Tuesday, 27 October, 2020 / 11:00 PM - 11:20 PM EDT)
Zaki Bajwa, Vice President, Global IT Transformation (ITX) , ServiceNow
The digital economy is testing the limits of your IT operations. IT services and infrastructure should scale to accommodate the demands of increased remote workers, online shoppers, online banking, and so much more. With so much at stake, how do you ensure your business services are highly available with optimal performance without causing loss of employee productivity and user experience?
With so much reliance on digital services, can you predict and prevent issues before they become large scale outages? What if you can automate tasks across organisations so you're more efficient while boosting productivity?
This session with ServiceNow will provide you with a prescriptive approach of what other customers are doing, what lessons they have learned and how to predict, prevent, and automate strategies that solve critical IT challenges.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:15 AM EDT)
Lloyd Jones, Sr Director Analyst, Gartner
Energy utilities need to deliver a resilient energy system. In the future resilience will be achieved through the orchestration of generation and loads. To manage such a complex system, utilities will need to adopt Intelligent Operations that leverage software-defined-assets
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
As senior leaders outside of IT become more digitally dexterous, the CIO’s role is transformed, and IT’s delivery responsibilities decrease. Technology leadership becomes a distributed C-suite responsibility. Senior leaders outside of IT increasingly hire their own technology talent and actively shape digital strategy, test and scale digital business ideas and manage digital P&Ls. Join this session to hear how management of the digital foundations, including cross-cutting platforms, integration and talent coordination, will become a key focus of CIO.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:30 AM EDT)
James Kyd, Executive Partner, Gartner
James Lord, Sr Executive Partner, Gartner
CIOs are focused on driving greater agility, efficiency and business responsiveness through a migration to a product-focused organization. Join this facilitated discussion to learn and share from peers on the challenges and success of making the journey from a “project to products" enterprise.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Nathan Steiner, Head of Systems Engineering, ANZ, Veeam Software
Veeam: We will discuss how to plan for 2021 transformation, including;
How organisations are using a Hybrid, Multi-Cloud approach as part of Cloud Mobility strategies, delivering benefits via Long Term Cloud Data Retention
Manage risk regarding CyberSecurity, Disaster Recovery and Business Continuity planning with a simple and wholisitc approach.
Deriving significant business value from your data for real time Analytics, Testing and Data Reuse.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Bill Swanton, Distinguished VP Analyst, Gartner
When many traditional channels for companies were disrupted, some chose to accelerate their digital business plans in response. Gartner surveyed companies are actively building digital businesses involving Internet of Things and API-base Ecosystems to find out how their plans changed and what technologies and governance approaches they are using.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Srinath Sampath, Sr Director Analyst, Gartner
How will you measure progress and manage risk as the world economy enters the recovery phase of the pandemic? Priorities and investments that appropriately manage risk will inform your decisions, smooth your path to recovery, and prepare you for the next crisis.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:15 PM EDT)
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Ivar Berntz, Sr Director Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
John Kost, Distinguished VP Analyst, Gartner
When confronting COVID, many governments showed amazing dexterity in getting outcomes fast. What it did differently to cope with a rapidly changing and unpredictable situation offers lessons learn for how it can perform in the new normal which will be characterized by unknowns and urgency. This session is not predicting the future because that is still unknown. It is about preparing to handle whatever it is.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Christophe Uzureau, VP Analyst, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner Analysts and with your CIO peers.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
George Swale, Director, Advisory, Gartner
CIO are facing a seesaw on metrics expectations. On one hand, metrics have moved from measuring activities to attempting to measure business value. On the other hand, costs have always been more easily traceable than the business value and have the attention of senior leadership. This session will provide you with practical advice on KPIs, which will allow you to track and communicate a story about “smarter spending” in IT.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:15 AM EDT)
Kelly Calhoun Williams, VP Analyst, Gartner
The impact of COVID-19 has simultaneously created both a disaster and a major opportunity for change in K-12 education. Organizations must prepare for a “new normal” that will not be a return to the status quo as we’ve always known it, no matter when we head “back to school.” K-12 CIOs must position their organizations to be ready for this new reality, with the agility, adaptability and capabilities it will require, even in times of physical and fiscal crisis. This presentation explores the new normal, and how to prepare a K-12 education organization for it.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:15 AM EDT)
Neville Cannon, Sr Director Analyst, Gartner
Dean Lacheca, Sr Director Analyst, Gartner
There is no certainty in the world. Either way you have to be prepared to lead your organization into the future. This session will explore the common and maverick thinking as to what government CIOs need to do to prepare their organizations for whatever comes next.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Thursday, 29 October, 2020 / 10:00 AM - 10:45 AM AEDT
(Wednesday, 28 October, 2020 / 07:00 PM - 07:45 PM EDT)
Michael Brown, Sr Director Analyst, Gartner
Government cloud infrastructure evolution and acceptance accelerated due to the pandemic. Agencies are able to support mission-critical capabilities now in minutes, not months. This session will share examples and methodologies to accelerate successful cloud adoption, providing the platforms for modernization, innovation and responsiveness to urgent mission priorities like remote work.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Darren Topham, Sr Director Analyst, Gartner
Senior executives often cite culture or talent as the reason their anticipated growth or mission attainment is going slower than expected. The real “execution gaps” holding back most enterprises stem from deficient executive, leadership and management activities. This session provides insight into the symptoms and root causes of strategy execution gaps and shows how organizations can invigorate their execution approach to achieve their strategic ambitions.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Daniel Sun, VP Analyst, Gartner
Business model resilience is pivotal to continuity of operations in the COVID-19 pandemic. This session explores examples from 6 industries in China to identify 2 key characteristics of their business model resilience – use of digital giants and automation. Based on these examples, the session recommends both short- and long-term actions for CIOs to help their companies to enhance business model resilience in the crisis.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Michael Brown, Sr Director Analyst, Gartner
The COVID-19 pandemic highlighted weaknesses in infrastructure, software and ecosystems for interoperability. Simultaneously, agility of technology solutions some hesitate to use were emphasized. Using scenario planning we can map possible futures for creating a more resilient digital government.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Laura Craft, VP Analyst, Gartner
Composable architecture requires healthcare organizations to master digital literacy, agile data operations, adaptive data governance, state of the art data management, API - based data access, and sophisticated techniques for analytics and AI. This session will illustrate the critical data capabilities of the composable healthcare enterprise and provide the incremental next steps forward.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Daniel Sanchez Reina, Sr Director Analyst, Gartner
COVID-19 has changed the way we work. Employees are trying to adapt to remote or hybrid remote work, while also facing concerns about employment due to the economic downturn. This combination hinders engagement, motivation and productivity, meaning CIOs must build a culture of resilience.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Trevor Schulze, Chief Information Officer, RingCentral
The role of the CIO has been on a steady rise for the past several years. As the way people work continues to change, the demands from today’s global, mobile, and distributed workforce are also rapidly evolving. We’re at a point in time where the CIO is now front and center to defining the digital culture of an organization with a mega-trend at play that I like to call, ‘Systems of Experience.’
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Dan Gregory, Leadership and Behavior Speaker, Author and Social Commentator, Co-founder and CEO of The Impossible Institute
The restrictions, disruptions and challenges we’ve faced as a result of COVID-19 have forced us all to embrace new technologies, to experiment with new ways of working and to re-conceptualise what work/life balance and leadership actually looks like.
However, the issues we’re facing in 2020 have also conferred some surprising benefits. Digital laggards have been dragged into the 21st Century and organisations (well, all of us if we’re being truthful) have been pushed to find new ways of communicating, collaborating and connecting. We’re all being challenged to explore new market, product and service opportunities and to fundamentally reevaluate what is actually valuable and necessary.
Of course, some of what we used to do will return in time, but we would do well to remember that this is a once-in-a-century opportunity to decide what kind of future we want to build and to “Reinvent Normal.”
This requires us to look at all the three spheres of change and then to decide what change we will lead:
1. What is Changing - What are the trends, behaviours and opportunities we should pay attention to?
2. What needs Changing - What’s broken or needs creating for the future we’re seeking?
3. What is UnChanging - Which behaviours, beliefs and skills will be worth keeping as we emerge from 2020?
4. Change Leadership - What future will we stand for? What will we stand against? How will we stand up? It’s time to reimagine our WHAT, WHO, WHY, HOW and NOW!
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Resistance to change might be more inevitable than change itself. Transformation can never be accomplished unilaterally. Differences in the pace and clarity of changes result in friction as organisations work through realigning around new technologies and ways of working. During this session, Red Hat will present how to balance investments across five key competencies to resolve conflicts while enhancing efficiency and innovation.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Tuesday, 27 October, 2020 / 03:00 PM - 03:45 PM AEDT
(12:00 AM - 12:45 AM EDT)
Neil Osmond, Distinguished VP, Advisory, Gartner
Shifts to digitally enabled business models has accelerated , and CIOs are being called upon to help organizations transform to meet new sources of demand, changing channel preferences and shifts in consumer behavior. This workshop will highlight the importance of diverse learning experiences to attract, develop and retain digitally dexterous talent, and help you build and communicate a strategy to drive digital dexterity through experiential learning.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Tuesday, 27 October, 2020 / 03:45 PM - 05:30 PM AEDT
(12:45 AM - 02:30 AM EDT)
Brian Gagnon, VP, Team Manager, Gartner
Rhys Binney, Director, Advisory, Gartner
The growth of technology producers outside IT—employees who build and customize their own analytic and technology solutions for work—is altering the division of technology leadership responsibilities between the CIO and the rest of the C-suite. Progressive organizations are gradually moving accountability for technology and analytics closest to the point of value delivery, and changing the role of the CIO from Systems Operator to Digital Evangelist, Orchestrator and Foundations Engineer. This Research Discussion will focus on this significant change in the role of the CIO.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how pre-pandemic organizations have embraced the future sooner than they thought.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Brian Elliott, VP, Future Forum, Slack
Tom Bennett, Director, Technology, Expedia Group
The challenges of the pandemic have created an opportunity to radically transform work and organizations. Our research shows that while the shift to remote has worked for many, those ill-equipped are faltering on a number of fronts. Join us as we share how companies, like Expedia, are moving past the early “lift and shift” to comprehensively adapting their digital workplace to enable distributed teams to be more aligned, agile and productive.
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Wednesday, 28 October, 2020 / 01:15 PM - 02:00 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 11:00 PM EDT)
Magriet Roos, Sr Executive Partner, Gartner
Claire Jorgensen, VP, Executive Partner, Gartner
Women in the workforce often struggle to find their voice and use it. Join this facilitated discussion on what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out a path to be heard. We all have a voice and we need to use it.
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:30 AM EDT)
Ryan Fahy, Sr Executive Partner, Gartner
Christine Tsinta, Executive Partner, Gartner
Attracting, developing and retaining a digitally dexterous talent pool has become increasingly challenging across all business verticals and segments. Join this facilitated discussion to share with peers the best practices to successfully navigate this challenge to help build a sustainable talent strategy.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Helen Poitevin, VP Analyst, Gartner
The half-life of skills is decreasing. Uncertainty makes it difficult to hire. Yet digital transformation needs to accelerate. CIOs need to get creative about how they think about worker capabilities. Learn how skills data and AI, workforce planning, and the internal talent marketplace can help solve short and medium term challenges to get the skills you need.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Rob O'Donohue, Sr Director Analyst, Gartner
The COVID-19 pandemic has accelerated digital transformation in many businesses across the globe. As businesses stabilize, recover and rebuild for growth, CIOs should seize this opportunity to help their business shape the future of work and reconfigure their workforce model to improve resilience and achieve optimal performance. This session will explore scenarios and key factors CIOs can use to drive their decisions.
Thursday, 29 October, 2020 / 11:45 AM - 12:30 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:30 PM EDT)
Carl Deal, VP, Executive Partner, Gartner
The social and economic environments around us have forced a rapid transformation in the way we do we do work. This workshop will provide you insights to evaluate your organizations Digital Workplace maturity across business, people, IT and security as well as methods to prioritize areas of focus and investments to achieve your organizations future of work and end user experience /engagement.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Mia Garrod, Director, Advisory, Gartner
A vital aspect of New Talent Deal is the expectation that employers will be both diverse and inclusive. IT leaders and their teams play a critical role in advancing inclusion and diversity but key areas to impact remain ambiguous. In this session we'll look at how and where IT Leaders can take ownership of D&I to advance their organizations.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
As senior leaders outside of IT become more digitally dexterous, the CIO’s role is transformed, and IT’s delivery responsibilities decrease. Technology leadership becomes a distributed C-suite responsibility. Senior leaders outside of IT increasingly hire their own technology talent and actively shape digital strategy, test and scale digital business ideas and manage digital P&Ls. Join this session to hear how management of the digital foundations, including cross-cutting platforms, integration and talent coordination, will become a key focus of CIO.
Thursday, 29 October, 2020 / 01:15 PM - 02:00 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 11:00 PM EDT)
Environmental factors are driving rapid changes in the way we work, the way we communicate and the methods with which we engage our customers. Join this facilitated discussion with peers on how to address these changes as well as to share insights on what CIOs see for the future of the digital workplace.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Anna Krasniewska, Practice Vice President, Gartner
Only 38 percent of frontline employees believe that their managers and leaders represent the broader diversity of the workforce. Learn how your peers are rethinking their approach around careers, development solutions, and talent management processes to increase the representation of diverse talent at the highest levels of their organizations.
Thursday, 29 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:30 AM EDT)
Greg Li, VP, Advisory, Gartner
Shifts to digitally enabled business models has accelerated and CIOs are being called upon to help organizations transform to meet new sources of demand, changing channel preferences, and shifts in consumer behavior. This workshop will highlight the importance of diverse learning experiences to attract, develop and retain digitally dexterous talent, and help you build and communicate a strategy to drive digital dexterity through experiential learning.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Suzanne Adnams, VP Analyst, Gartner
The need to work from home during the pandemic has accelerated the move to remote work for many organizations. This is transforming our view of work location and the nature of work. CIOs and IT leaders should expect that as their organizations recover from the COVID-19 impacts, a distributed workplace will be the norm. Leaders should prepare for the expectations of a new distributed workforce.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Daniel Sanchez Reina, Sr Director Analyst, Gartner
COVID-19 has changed the way we work. Employees are trying to adapt to remote or hybrid remote work, while also facing concerns about employment due to the economic downturn. This combination hinders engagement, motivation and productivity, meaning CIOs must build a culture of resilience.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Perry Carpenter, Chief Evangelist and Strategy Officer, KnowBe4, Inc.
Discover the art and science behind deception… and why you may still fall for dirty tricks even after you understand how they work. From the slight-of-hand used by magicians, to the slight-of-tongue used for social engineering, we are all wired to deceive and to be deceived. See how threat actors use these techniques against your users and how security awareness training can help them spot deceptions before it’s too late.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Srinath Sampath, Sr Director Analyst, Gartner
How will you measure progress and manage risk as the world economy enters the recovery phase of the pandemic? Priorities and investments that appropriately manage risk will inform your decisions, smooth your path to recovery, and prepare you for the next crisis.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Throughout COVID19, IT & Security has gone above and beyond, enabling remote work with great effectiveness and productivity. The positive results are changing how organisations plan and budget facilities, security, and productivity, creating a new normal. Frederico will discuss his top three tips to help IT and Security transition from emergency solutions to the future-proof technology and process to support the new normal at scale.
Tuesday, 27 October, 2020 / 02:15 PM - 02:35 PM AEDT
(Monday, 26 October, 2020 / 11:15 PM - 11:35 PM EDT)
Join Cisco Chairman and CEO, Chuck Robbins, and CIO Jacqui Guichelaar as they discuss how companies and IT organizations are successfully adapting to unprecedented disruption while accelerating transformation. Gain insights into the business landscape, the challenges of accelerating digital capabilities, the importance of enabling a workforce and workplace that can adapt to change at any scale across organizations, and the evolving role of IT and technologies.
Tuesday, 27 October, 2020 / 03:00 PM - 03:45 PM AEDT
(12:00 AM - 12:45 AM EDT)
Ash Sowter, Sr Executive Partner, Gartner
Paul Cunningham, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and real-world approaches to post-COVID-19 threats and responses.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Toby Bussa, VP Analyst, Gartner
This session will take a look at what security and risk management look like in 10 years. What will be the same? What will change? What will you need to start thinking about now to be prepared in the future?
Wednesday, 28 October, 2020 / 12:30 PM - 12:50 PM AEDT
(Tuesday, 27 October, 2020 / 09:30 PM - 09:50 PM EDT)
Garrett O'Hara, Principal Technical Consultant, Mimecast
The elevated importance of security culture as people work from home, the increased use of threat intelligence for Coronavirus lures, and frameworks to give clarity and speed for cyber resilience decisions have become vital to see organisations safely through the pandemic. In this session, Mimecast reflects on its experiences as organisations transition to cyber resilience for a remote workforce through and after COVID-19.
Wednesday, 28 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:30 AM EDT)
Neha Kumar, Director, Advisory, Gartner
Many IT leaders present regularly to the board on the state of risk and security. Information risks continue to be a focus area for boards — as companies make rapid shifts in business and operating models in response to changing social and economic conditions, the board wants to know what risks are emerging and how the organization is responding. In this workshop, you will outline your future board presentations, creating a consistent and credible communication plan that highlights ways in which you can effectively manage information risks.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Tom Scholtz, Distinguished VP Analyst, Gartner
Cybersecurity entails making tough financial decisions about balancing digital opportunity against cyber risk. Viewing this conundrum through an economic or financial science lens can help you make better informed decisions. This presentation discusses trends in security spending, and introduces new models for cost optimization, financial-based risk assessment and articulating the value of security.
Thursday, 29 October, 2020 / 11:45 AM - 12:30 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:30 PM EDT)
Brian Ferreira, VP, Team Manager, Gartner
Frank Zenke, Executive Partner, Gartner
The rapid changes in the digital nature of businesses has driven and increased need communicate the cybersecurity risks and exposure that accompany a truly digital enterprise. Learn and share best practices with peers in this facilitated discussion on what, and how, to effectively communicate risk to the board.
Thursday, 29 October, 2020 / 12:30 PM - 01:00 PM AEDT
(Wednesday, 28 October, 2020 / 09:30 PM - 10:00 PM EDT)
Peter Firstbrook, VP Analyst, Gartner
"Top trends" highlights ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends. Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Dave Aron, Distinguished VP Analyst, Gartner
In order to win in volatile times, composability needs to be aimed at the goal of becoming antifragile. Where robustness and resilience focus on the ability to survive in difficult and uncertain times, antifragility goes further, aiming to shape our businesses and government agencies to be even more valuable to their customers and other stakeholders in uncertain times.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:45 PM EDT)
Ric Lamont, Sr Executive Partner, Gartner
David Mathews, Sr Executive Partner, Gartner
Most organizations want to be data driven, yet few have realized this successfully. In this discussion we’ll unpick the challenges and barriers to leveraging data broadly for organizational success.
Tuesday, 27 October, 2020 / 12:00 PM - 12:45 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:45 PM EDT)
Brian Ferreira, VP, Team Manager, Gartner
The ability to articulate a digital narrative for the enterprise and then covert that narrative into an actionable strategy is what distinguishes great leaders. In this 45-minute workshop, we will discuss how to convert your digital narrative into an actionable strategic plan using Gartner’s new strategic planning template. You will leave this session with Gartner’s new strategic planning template, an example of what ‘good’ looks like when the strategic planning template is completed and an outline of your personal strategic plan.
Tuesday, 27 October, 2020 / 12:45 PM - 01:05 PM AEDT
(Monday, 26 October, 2020 / 09:45 PM - 10:05 PM EDT)
Nathan Steiner, Head of Systems Engineering, ANZ, Veeam Software
Veeam: We will discuss how to plan for 2021 transformation, including;
How organisations are using a Hybrid, Multi-Cloud approach as part of Cloud Mobility strategies, delivering benefits via Long Term Cloud Data Retention
Manage risk regarding CyberSecurity, Disaster Recovery and Business Continuity planning with a simple and wholisitc approach.
Deriving significant business value from your data for real time Analytics, Testing and Data Reuse.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Covid-19 triggered a multi-factor crisis. Big lurking issues were foregrounded. CIOs must rebuild as CEOs reshape their 2020s business strategies around the future of oil, productivity, environment, tech and more.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:15 PM EDT)
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:15 PM EDT)
Greg Li, VP, Advisory, Gartner
To drive greater agility, efficiency and responsiveness, CIOs are organizing a growing share of the work of IT around product management — small teams with end-to-end accountability across plan/build/run to delivery-specific business outcomes. This workshop will help IT leaders to identify their first product pilots through a step-by-step suitability assessment.
Tuesday, 27 October, 2020 / 03:00 PM - 03:30 PM AEDT
(12:00 AM - 12:30 AM EDT)
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Wednesday, 28 October, 2020 / 10:00 AM - 10:45 AM AEDT
(Tuesday, 27 October, 2020 / 07:00 PM - 07:45 PM EDT)
Cathleen Blanton, VP Analyst, Gartner
Three years ago, Gartner proposed that IT strategic directions should be embedded and integrated into corporate strategies. But many government CIOs are still working to align to mission and business strategies that are vague or incomplete. How can you start where you are and gain traction with your executive peers to gain a seat at the table and engage leadership in a digital strategy?
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Owen Chen, VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
This session helps CIOs to identify four digital opportunities for reinventing enterprises during and after the crisis, including composable enterprise, M&A or launch of tech businesses, and incremental digital business innovation.
Wednesday, 28 October, 2020 / 02:00 PM - 02:20 PM AEDT
(Tuesday, 27 October, 2020 / 11:00 PM - 11:20 PM EDT)
Ross Francis, Architecture Services Manager, Uniting Care QLD
CIOs and IT Leaders today are focusing on how to be more strategically effective, digitally transform and adopt technologies that are collaborative and inclusive. Ross Francis from UnitingCare will be sharing his organisational journey about the change and adoption of a SaaS-based Enterprise Architecture tool across his organisation, and how it drove business value and cost efficiencies.
Wednesday, 28 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Tuesday, 27 October, 2020 / 11:45 PM - 12:15 AM EDT)
Neville Cannon, Sr Director Analyst, Gartner
Dean Lacheca, Sr Director Analyst, Gartner
There is no certainty in the world. Either way you have to be prepared to lead your organization into the future. This session will explore the common and maverick thinking as to what government CIOs need to do to prepare their organizations for whatever comes next.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Rui Zhang, Assoc Principal Analyst, Gartner
Collaborating with digital dragons has become increasingly important for companies to accelerate and scale digital capabilities. However, Digital Dragons are more complex than ever before, with their powerful ecosystems, data mastery, and the dual role of both enablers and potential competitors. Executive leaders need to understand the strategic advantages they could gain, the value exchange, as well as tactics to ensure a successful working relationship.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Ian Cox, Sr Director Analyst, Gartner
COVID-19 has severely disrupted strategy and strategic plans and rendered most enterprise’s strategic direction obsolete. CIOs can use strategic planning practices to help their enterprises navigate through the crisis, reset their strategic plans for recovery and renew their long-term strategy in an evolving aftermath. This session will showcase best practices for using strategic planning to survive and thrive in a global crisis.
Wednesday, 28 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Arnold Gao, Sr Director Analyst, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Kevin Ji, Sr Director Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
As senior leaders outside of IT become more digitally dexterous, the CIO’s role is transformed, and IT’s delivery responsibilities decrease. Technology leadership becomes a distributed C-suite responsibility. Senior leaders outside of IT increasingly hire their own technology talent and actively shape digital strategy, test and scale digital business ideas and manage digital P&Ls. Join this session to hear how management of the digital foundations, including cross-cutting platforms, integration and talent coordination, will become a key focus of CIO.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Daniel Sun, VP Analyst, Gartner
Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.
Thursday, 29 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 10:45 PM EDT)
Dean Lacheca, Sr Director Analyst, Gartner
This session will contextualize Gartner’s Top Predictions for government operations and strategic priorities. Focus will be on how these predictions can elevate the relevance of IT for delivering government services and guide government CIOs in responding to the impacts of these predictions.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Laura Craft, VP Analyst, Gartner
Composable architecture requires healthcare organizations to master digital literacy, agile data operations, adaptive data governance, state of the art data management, API - based data access, and sophisticated techniques for analytics and AI. This session will illustrate the critical data capabilities of the composable healthcare enterprise and provide the incremental next steps forward.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Thursday, 29 October, 2020 / 03:30 PM - 04:00 PM AEDT
(12:30 AM - 01:00 AM EDT)
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Tuesday, 27 October, 2020 / 11:00 AM - 11:45 AM AEDT
(Monday, 26 October, 2020 / 08:00 PM - 08:45 PM EDT)
Tina Nunno, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Tuesday, 27 October, 2020 / 12:00 PM - 12:30 PM AEDT
(Monday, 26 October, 2020 / 09:00 PM - 09:30 PM EDT)
Chris Ganly, Sr Director Analyst, Gartner
Difficult times call for difficult actions. In an uncertain and pressurized economic environment organizations often face the challenge or realizing immediate IT cost savings. When faced with the challenge, all CIOs need to determine how to approach cost cutting in the least damaging way to the mid- and long-term health of the business.
Tuesday, 27 October, 2020 / 01:30 PM - 02:00 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:00 PM EDT)
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:15 PM EDT)
Marie Sienkowski, Sr Director Analyst, Gartner
Sourcing and vendor management leaders are often challenged by negotiating effective Microsoft Enterprise Agreement contracts and renewals because of the complexity of Microsoft's licensing models, and the number of options and use rights that have to be considered. Microsoft "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options and necessitating the need to be better prepared when engaging with Microsoft. This clinic will guide customers to understand these complexities and plan a negotiation strategy.
Tuesday, 27 October, 2020 / 01:30 PM - 02:15 PM AEDT
(Monday, 26 October, 2020 / 10:30 PM - 11:15 PM EDT)
Mat Myers, Executive Partner, Gartner
Marcus Darbyshire, VP, Executive Partner, Gartner
A facilitated CIO discussion to share insights, techniques and lessons on how to secure executive support for ongoing digital transformation when CIOs are being asked to find aggressive savings.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner
This session illustrates three financial models that CIOs should ensure are made part of their negotiation planning process and playbook. This session will walk through three negotiation scenarios using each model - TCA, NPV, and Cash Flow vs. P&L Impact - to illustrate the importance of these models to ensure cost transparency; and for leverage and bargaining power during vendor negotiations.
Tuesday, 27 October, 2020 / 03:45 PM - 04:15 PM AEDT
(12:45 AM - 01:15 AM EDT)
Chris Ganly, Sr Director Analyst, Gartner
Cost cutting and cost optimization remain high on IT Leader’s agendas but so does the need to invest to deliver value. In this session we’ll answer questions on the challenges of executing on and then moving beyond the cost cutting to cost optimization and ultimately to the creation of business value.
Wednesday, 28 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:15 PM EDT)
Chris Ganly, Sr Director Analyst, Gartner
Here we will discuss the changes in IT Financial Management and the shifts we are seeing, form on premises to cloud, from capex to opex, from projects to products, from waterfall to agile and what it means to the CIO and what they should do about it.
Wednesday, 28 October, 2020 / 11:45 AM - 12:30 PM AEDT
(Tuesday, 27 October, 2020 / 08:45 PM - 09:30 PM EDT)
Paul Cunningham, Executive Partner, Gartner
Ash Sowter, Sr Executive Partner, Gartner
Self-fund your digital future. IT supplier spend has grown to account for 64% of IT spend presenting key opportunities to for CIO’s to effectively move from deal principles to business outcomes, define what can you do to ensure your contracts are going to deliver the right value to the business and select the right supplier ecosystem to ensure cost optimization and continuous productivity improvement as well as reduce the associated complexity with new sourcing models.
Wednesday, 28 October, 2020 / 01:15 PM - 01:45 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 10:45 PM EDT)
George Swale, Director, Advisory, Gartner
CIO are facing a seesaw on metrics expectations. On one hand, metrics have moved from measuring activities to attempting to measure business value. On the other hand, costs have always been more easily traceable than the business value and have the attention of senior leadership. This session will provide you with practical advice on KPIs, which will allow you to track and communicate a story about “smarter spending” in IT.
Wednesday, 28 October, 2020 / 01:15 PM - 02:00 PM AEDT
(Tuesday, 27 October, 2020 / 10:15 PM - 11:00 PM EDT)
Andrew Miljanovski, Sr Director, Advisory, Gartner
Infrastructure services can consume IT budgets if organizations don’t focus on cost and productivity. Session will talk about steps key steps including:
1. How to reduce labor costs while preserving the service
2. How to preserve the level of services while reducing the labor required
3. How to reduce service requirements, but achieve the same outcomes
4. How to collaborate to optimize costs
Thursday, 29 October, 2020 / 11:45 AM - 12:15 PM AEDT
(Wednesday, 28 October, 2020 / 08:45 PM - 09:15 PM EDT)
Tom Scholtz, Distinguished VP Analyst, Gartner
Cybersecurity entails making tough financial decisions about balancing digital opportunity against cyber risk. Viewing this conundrum through an economic or financial science lens can help you make better informed decisions. This presentation discusses trends in security spending, and introduces new models for cost optimization, financial-based risk assessment and articulating the value of security.
Thursday, 29 October, 2020 / 01:15 PM - 02:00 PM AEDT
(Wednesday, 28 October, 2020 / 10:15 PM - 11:00 PM EDT)
Dolores Ianni, VP Analyst, Gartner
Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Thursday, 29 October, 2020 / 02:00 PM - 02:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:00 PM - 11:30 PM EDT)
Joseph Provenza, Sr Director Analyst, Gartner
Midsize enterprise CIOs can increase their contribution to the organization with leadership in the digital arena, and nothing is more valued than improving the top line of the enterprise. However, there is an incorrect perception that you only can increase revenues by transforming the current business model, and that it is a risky and costly move. This session examines why you should consider digital optimization – the digital enhancement of your current operating model – as a way to boost revenue and take advantage of growth opportunities.
Thursday, 29 October, 2020 / 02:45 PM - 03:15 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:15 AM EDT)
Richard Natale, Sr Director Analyst, Gartner
Cost optimization is much different today than it was at the start of 2020. Join this session to understand how to make the difficult, but impactful, cost optimization decisions.
Thursday, 29 October, 2020 / 02:45 PM - 03:30 PM AEDT
(Wednesday, 28 October, 2020 / 11:45 PM - 12:30 AM EDT)
Luke Ellery, Sr Director Analyst, Gartner
This interactive session illustrates how to use six steps for planning negotiations with major vendors — megavendors and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists, templates, models and worksheets to execute these six steps effectively in their organizations.