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Agenda / By Track

Monday, 29 October, 2018 11:45 AM|Monday, 29 October, 2018 12:45 PM
Roundtable: How Can CIOs Move From Curtailing to Encouraging Shadow IT?
Magriet Roos, Sr Executive Partner, Gartner
Paul Cunningham, Executive Partner, Gartner

Up to 50% of all technology spending in the enterprise is now business-led or "shadow" IT. Many CIOs see this trend as a healthy consequence of digital business transformation that results in faster, more business-centric technology delivery, but many also worry about accountability and risk, while their teams fear for their jobs. In this roundtable session, we’ll discuss practical steps that CIOs can take to guide and encourage effective business-led IT, and ways to reassure the IT team that this is a positive development, not a threat to resist.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 12:00 PM|Monday, 29 October, 2018 12:45 PM
Ask the Analyst: Digital Business Crash Course
Graham Waller, Distinguished VP Analyst, Gartner

This single session will deliver all the big picture frameworks required to help you get your arms around digital business. We'll start with strategy setting via digital business models, scope and metrics; continue with capabilities, processes and the supporting technology platform; and end with the workforce of the future. Be prepared for a fast-paced, content rich, one-stop-shop overview.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:30 PM
Ask the Analyst: How to Best Leverage Compelling IoT Plans?
Alfonso Velosa, VP Analyst, Gartner

IoT drives new business models, processes and the use of new technologies throughout the enterprise. All which are challenging to balance both commercially and technically. This discussion focuses on how to manage these challenges and create business value from IoT deployments using compelling IoT strategies and plans. This is an open forum to ask questions, interact and gain insights from Gartner and your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:30 AM|Tuesday, 30 October, 2018 11:30 AM
Roundtable: How Can CIOs Move From Curtailing to Encouraging Shadow IT? (Repeat Session)
Magriet Roos, Sr Executive Partner, Gartner
Paul Cunningham, Executive Partner, Gartner

Up to 50% of all technology spending in the enterprise is now business-led or "shadow" IT. Many CIOs see this trend as a healthy consequence of digital business transformation that results in faster, more business-centric technology delivery, but many also worry about accountability and risk, while their teams fear for their jobs. In this Roundtable session, we’ll discuss practical steps that CIOs can take to guide and encourage effective business-led IT, and ways to reassure the IT team that this is a positive development, not a threat to resist.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
How to Create Digital KPIs That Work
Paul Proctor, Distinguished VP Analyst, Gartner

Digital KPIs need to focus on specific business outcomes. The metrics that are used should influence a change in behavior relative to meeting, exceeding or missing an established target.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Top Challenges to Transforming Your Operating Model to Digital and How to Overcome Them
Donna Scott, Distinguished VP Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Battle of the Business Models!
Brian Prentice, VP Analyst, Gartner

There's a battle brewing wherein CIOs need to stay on the forefront. Digital business is creating new business models and it seems that each new one is threatening to disrupt the next one. Here is how it goes: the traditional value chain model is being disrupted by its digital version; which is being disrupted by the platform business model; which, in turn, may be disrupted by blockchain-enabled decentralized models. Come find out which business models your enterprise should pursue and watch out for.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Superior Customer Experience — The Winner Takes It All
Olive Huang, VP Analyst, Gartner

There was a time when having a second best customer experience was not punished by customers, employees and investors. But in 2018 the organization with the best customer experience is being disproportionately rewarded and the winner takes it all and the loser has to fall. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Creating Your One-Page Innovation Charter: Defining Context and Outcomes for Greater Impact
Peter Skyttegaard, Sr Director Analyst, Gartner

In this workshop, you will create your innovation charter: the manifest that will guide your innovation efforts. What should the balance of innovation activities look like: do you optimize or disrupt? Are you looking for short-term results, or long-term impact? And what types of innovation are "good" and which are "bad"? The charter is an invaluable tool to help prioritize, guide and promote your innovation efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 03:15 PM|Tuesday, 30 October, 2018 04:00 PM
Ask the Analyst: Create a Digital Twin of Your Organization
Marc Kerremans, Sr Director Analyst, Gartner

Digital business transformations require visibility, adaptability and accountability. A digital twin of the organization provides CIOs with real-time navigation to successfully execute on digital business initiatives. What are the constituents of this DTO? How is this DTO fueled by data and analytics ? What are best practices learnt from early adopters?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Innovate! Top 10 Trends Transforming Digital Commerce
Sandy Shen, Sr Director Analyst, Gartner

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
How CIOs Can Use Co-creation to Deliver Successful Innovation
Derek Miers, Sr Director Analyst, Gartner

To deliver successful innovation that the business recognizes as important, relevant and timely, CIOs need to focus on the guardrails, competencies, approaches, methods and tools. But most importantly, CIOs need to engage the business to want to change – to design the future rather than fix the past. This session focuses on how to build that engagement.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
CIOs: Use Your I&T Operating Model to Scale Digital Business
Janelle Hill, Distinguished VP Analyst, Gartner

Digital business requires a new approach to I&T operations across the enterprise. This presentation shows CIOs how to integrate the I&T operating model with business operations to address the enterprise’s digital business ambition and strategy in a comprehensive, orchestrated way.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Amazon Versus Alibaba
Dale Kutnick, Senior Vice President, Gartner

Alibaba and Amazon have collectively brought us platform business models, cloud computing, and p2p payment. Today, we take these capabilities for granted — but these two giants are not standing still. Up next: 4-hour supply chain, banking the world, and demise of the credit card. CIOs need to understand how their combined innovations and eventual competition will change the world again.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Maverick: The Illusion of Exterminating Central Power with Blockchain
Rajesh Kandaswamy, VP Analyst, Gartner

Despite the massive over-hype surrounding blockchain, blockchain ecosystems do not disintermediate existing intermediation platforms. We will live in a world with new complex intermediaries with self-sustainable, self-enforcing rules and decentralized governance models. We will show up how this new world will look like with recyclable trust systems, new intermediations with fluid and adaptable rules making any business to be prepared for this new world.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Seven Reasons More CEOs Will Be Fired Over Cybersecurity Breaches
Paul Proctor, Distinguished VP Analyst, Gartner

Using the Senate Testimony of former Equifax CEO Richard Smith, Gartner presents a timeline of events and a current analysis of factors that put senior non-IT executives at risk following a cybersecurity event. Learn how defensibility and corporate culture are key attributes when developing a cybersecurity program that balances the needs to protect with the needs to run your business.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
How to Create a Digital Business Growth Story
Dale Kutnick, Senior Vice President, Gartner

CEOs want growth and many have aspirations for digital business transformation. This requires CIOs to respond with compelling digital business narratives that inspire leaders and reposition IT from cost center to value creator. This session will share concepts and advice for mapping digital capabilities to new value propositions, reducing cost structures, and developing new market opportunities.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
How Will Blockchain Affect Your Business Model?
David Furlonger, Distinguished VP Analyst, Gartner

Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise through the lens of the Gartner business model construct.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
CIOs, You've Lost the Race: How to Become Relevant in Data and Analytics
Thomas Oestreich, Managing Vice President, Gartner

Data and analytics is at the core of digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: 1) How to foster not fight business led analytics 2) Striking the balance between IT led centralized/and business decentralized teams 3) "Must have" strategic roles and partnerships


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Embracing "Shadow IT" Within the I&T Operating Model to Accelerate Digital Execution — Resistance Is Futile
Donna Scott, Distinguished VP Analyst, Gartner

It no longer makes sense for the IT organization to be the sole provider, broker and gatekeeper for Information and technology (I&T) capabilities. "Shadow IT" is on the rise in terms of scope and sophistication. Resistance is futile. Faced with this new reality CIOs must adapt the role of the IT organization, adapt the I&T operating model and change how the IT organization engages with and supports a super-distributed approach to exploiting information and technology.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Ask the Analyst: Digital Business Crash Course (Repeat Session)
Graham Waller, Distinguished VP Analyst, Gartner

This single session will deliver all the big picture frameworks required to help you get your arms around digital business. We'll start with strategy setting via digital business models, scope and metrics; continue with capabilities, processes and the supporting technology platform; and end with the workforce of the future. Be prepared for a fast-paced, content rich, one-stop-shop overview.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Creating Successful Digital Business Innovation With IoT
Nick Jones, Distinguished VP Analyst, Gartner

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Learn to Innovate: Innovate to Learn
Janelle Hill, Distinguished VP Analyst, Gartner

Innovation is critical to digital business. Yet the more successful the analog business or public sector enterprise, the more likely that innovation is a lost art! This session provides guidance for CIOs to jump start an innovative program that includes business peers. Our approach to innovative experimentation enables joint creation of an ROI-alternative business case to justify funding of potential high value ideas.


Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
The Business Impact and Emerging Use Cases of Artificial Intelligence from China
Tracy Tsai, VP Analyst, Gartner

The hype for AI technologies is overwhelming among government and enterprises in China. Many AI-enabled use cases are being created to solve the local market issues; bringing disruptive impact to the industries. In this session, we would like to share emerging use cases of AI technologies from China that are applicable to the CIOs in Asia Pacific to learn and leverage the insights when adopting AI technologies.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
The Business Value of Artificial Intelligence
Svetlana Sicular, VP Analyst, Gartner

AI promises to be one of the most disruptive and innovative classes of technologies during the next 10 years, but that alone does not guarantee success. Many enterprises are struggling to generate value and the extravagant hype, unrealistic expectations and extremely poor choices are creating a deepening skepticism. To succeed, enterprises can apply real-world AI experience to prioritize value cases and adopt the leading practices of those charting the course.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Presenting Blockchain Impact Assessments to Senior Business Executives
Dale Kutnick, Senior Vice President, Gartner
David Furlonger, Distinguished VP Analyst, Gartner

CIOs are being pressured by business executives and Boards to provide insight into how blockchains can be exploited by their enterprises. Their responses are often laced with technology promises, despite its immaturity, and without considering development and integration costs. This session will provide specific ideas and financial considerations to use in presenting blockchain initiatives to senior executives.


Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: Financial Management of Agile Development — What Changes?
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 12:00 PM|Tuesday, 30 October, 2018 01:30 PM
Aspiring CIO Workshop: Digital Leadership Effectiveness — Are You a T-Rex Leader — And Don't Know It?
Marcus Darbyshire, VP, Executive Partner, Gartner

Come and learn how to adapt your leadership style to get the most out of your team and staff. Learn if you are a T-Rex leader and do not know it and also understand how your style may be a primary cause of team dysfunction — by learning a little neurobiology. Learn how to use the TERA model to improve team performance, professional and personal relationships and to deliver more value in your digital agenda.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 12:10 PM|Tuesday, 30 October, 2018 12:40 PM
Spotlight Session: How CIOs Can Make Digital Dexterity a C-Suite Priority

Only 9% of employees across the enterprise have high digital dexterity — the combination of behaviors, mindsets and beliefs that are essential for digital business transformation. Building digital dexterity depends on leadership from the c-suite, so this session will describe the specific decisions and actions that CIOs and other C-suite leaders must take, including creating a compelling digitalization narrative, personally modelling digitally dexterous behaviors, and ensuring that operational workflows, incentives, and policies foster, not hamper, digital dexterity.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Improving Results Through Diversity and Inclusion
Daniel Sanchez Reina, Sr Director Analyst, Gartner

Enterprises have pursued diversity initiatives expecting improved performance and enhanced culture. For some organizations the outcomes have been limited, disappointing or disruptive and continuing to put more efforts into diversity training has only increased the disruptive effects. CIOs should introduce inclusion initiatives to shift the focus from differences to shared goals and outcomes.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Maverick — How to Manage a "Selfie-Centered" Workforce
Gavin Tay, Sr Director Analyst, Gartner

Much of the next generation of employees grew up in an unprecedented age of technology innovation — not only impacting their view of the world, but the world's view of them. CIOs and IT leaders must understand the full extent of a "selfie-centered" culture's cross-generational workforce impact.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Ask the Analyst: The 2019 CIO Agenda — Driving Business Model Transformation
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO Agenda research, it will present a chance for follow-on questions and deeper dive into the research findings. All to help IT leaders plan their 2019 leadership agendas.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
How Digital Businesses Attract and Retain the Best App Development Talent
Adrian Leow, Sr Director Analyst, Gartner

Creating killer apps at scale and building sustainable innovation will not be solely dependent on development platforms and technology. Development teams that value rockstars over rock bands suffer loss of productivity and morale. Application leaders should use the guidance in this session to implement processes and techniques to hire and retain the best app development talent.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Creating a Culture That Is Ready for Anything
Leigh McMullen, VP Analyst, Gartner

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Confidence Looks Different Across Age and Gender — Are You Confusing That With Competence?
Christine Tsinta, Executive Partner, Gartner

The premise: It is not competence that separates the sexes and generations … it is confidence. There are differences between men and women both in their actual levels of confidence and in the display of confidence. There are generational differences as well. Confidence is built through action — if one tries something and has a success, that builds confidence which encourages more action and the cycle continues. So what can leaders do to get that action cycle going to support all the employees in their organization — no matter the gender or age?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 07:45 AM|Wednesday, 31 October, 2018 08:45 AM
Women in IT Networking Breakfast

Join us for this women in IT networking breakfast where you can connect with your peers over hot, current topics for women. You will have the opportunity to meet and exchange with your peers and participate in guided brainstorming around your challenges, key solutions and best practices. The goal is to share your perspectives and experiences and develop relationships that support ongoing discussions and collaboration and explore how to embrace diversity, foster culture and instill the mindset traits required by high-performing teams.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
How We Will Work in 2028
Daniel Sanchez Reina, Sr Director Analyst, Gartner

Will Intelligent software and AI-powered robots join humans at work by 2028. CIOs must anticipate how trends in business, society, technology and information will converge to change where, when, why and with whom we will work in a digital business.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:00 AM
Roundtable: Measuring the Performance of the Office of the CIO
Nils Van Boxsel, Sr Executive Partner, Gartner

CIOs should use metrics aligned to business outcomes to demonstrate how the OCIO contributes to enterprise success. CIOs using office of the CIO functions to support their leadership should: • Define metrics that are based on IT and business outcomes that the OCIO will help to achieve. • Report the metrics together with a supporting narrative that explains the OCIO's contribution to business success to key stakeholders across the enterprise. • Review the metrics on a regular basis as the objectives of the OCIO evolve in line with business needs.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:00 AM
Women in IT Roundtable: Elevate Your Game for Strategic Impact
Nerida Budd, Sr Executive Partner, Gartner
Claire Jorgensen, Sr Executive Partner, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Use Growth Mindset Culture Hacking to Accelerate Change
Graham Waller, Distinguished VP Analyst, Gartner

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Ask the Analyst: The CIO and Chief Data Officer Working Relationship
Andrew White, Distinguished VP Analyst, Gartner

Chief Data Officers (CDO) have increased rapidly worldwide making it one of the highest-growth roles at the executive table. These leaders champion data and analytics as strategic assets and are expected to be master change agents in building the critical talent and technology foundations of digital business. Does your enterprise need a CDO? How do you make the most of this critical relationship?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
The Strategic Role of Employee Communications in the Digital Workplace
Mike Gotta, VP Analyst, Gartner

Employee communications is experiencing a renaissance as leadership teams rediscover the value of meaningful engagement with its workforce. Modern and well-planned communication efforts put the employee at the center and design the communication experience to optimize personal value with business and cultural objectives. This session provides a strategic framework with a mix of use case examples that highlight technology options.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:45 AM
Workshop: Apply Design Thinking to Unlock Innovation Across the Executive Leadership Team
Rachel Ratcliffe, Sr Executive Partner, Gartner
Magriet Roos, Sr Executive Partner, Gartner

Executive leaders, including CEOs, increasingly view design thinking as an essential lever for innovation. The approach transforms customer experience, a top priority for CEOs, CIOs and CMOs. This workshop will provide pragmatic, hands-on experience for executive leaders on how to conceptualize and execute design thinking to unlock innovation through a three step workshop.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:45 AM
Aspiring CIO Workshop: Digital Leadership Effectiveness — Are You a T-Rex Leader — And Don't Know It? (Repeat Session)
Marcus Darbyshire, VP, Executive Partner, Gartner

Come and learn how to adapt your leadership style to get the most out of your team and staff. Learn if you are a T-Rex leader and do not know it and also understand how your style may be a primary cause of team dysfunction — by learning a little neurobiology. Learn how to use the TERA model to improve team performance, professional and personal relationships and to deliver more value in your digital agenda.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 11:15 AM|Wednesday, 31 October, 2018 12:00 PM
Ask the Analyst: Building High-Impact Digital Business Ecosystems and Technology Platforms (Mandarin Language Session: No translation to English)
Sandy Shen, Sr Director Analyst, Gartner

Chinese organizations actively participate in digital business ecosystems but the number of partners they have in the ecosystem is low. They are also unsure about how to build a digital business technology platform that brings value to both the organization and partners. This session will answer your questions of how to develop a vibrant ecosystem and extensible technology platform to support digital business initiatives.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Ask the Analyst: A Leaders Guide to Effective Communication and Rebuilding Trust After a Security Breach
Rob McMillan, Sr Director Analyst, Gartner

It is difficult to avoid disclosure of a security breach. Multiple stakeholders will be seeking answers: directors, staff, suppliers, delivery partners, customers, the media, your government and possibly even the bad guys among them. You must meet mandatory reporting rules, but you don’t want your brand becoming a byword for a particular type of breach. How do you prepare for this challenge?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Scaling High-Performance Teams: Time to Transform
Leigh McMullen, VP Analyst, Gartner

More and more, business change is a team sport. Leader of teams — and this does include everyone on a high-performance, self-organizing team — must improve results. There is more demand and more uncertainty — within IT but also even more importantly when teams span the business/IT boundary. This session will discuss: 1) What are the team successes to learn from, and what failures can be avoided? 2) What are the best practices for successful high-performance team? 3) How can the team approach be scaled up and out to the whole enterprise?


Wednesday, 31 October, 2018 02:00 PM|Wednesday, 31 October, 2018 03:30 PM
Workshop: Women in Leadership - Overcoming The Challenges
Christine Nixon, Former Victoria Police Chief Commissioner,

The workshop will discuss the myths that surround leadership and exclude women and how to recognise and overcome the barriers. We’ll share lessons in best practices in managing staff, having difficult conversation, understanding your own power and being resilient.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 10:00 AM|Thursday, 01 November, 2018 10:20 AM
Spotlight Session: Build the Five Competencies That Drive Digital Dexterity
Kristin Mettraux, Sr Director, Advisory, Gartner

Gartner’s unique survey into the drivers of digital dexterity identified five competencies that are needed by every digitally dextrous employee. The competencies include adaptability, business acumen, political savviness, fusion collaboration and systems thinking. This session will show CIOs how they can help build those competencies in the IT team and across the enterprise as a whole.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
A Practical Approach to Present to the Board of Directors for CIOs
Peter Skyttegaard, Sr Director Analyst, Gartner

Some CIOs say, "Every presentation in front of the board, is an opportunity to get fired." Board presentations are often high-stress encounters for CIOs and other executives. This session will present practical tips and techniques for dealing with board presentations, from reporting status to dealing with digital discussions.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Understand and Change Your Organization's Culture Using Gartner's PRISM
Daniel Sanchez Reina, Sr Director Analyst, Gartner

Culture is the most frequently mentioned obstacle to scaling digital business. CIOs find culture hard to understand and even harder to change. The journey of changing culture starts when you talk about it, and happens through an intentional series of small changes. Use Gartner's PRISM model as a way to start a conversation in your organization about culture and start your culture change journey.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:45 PM
Workshop: Cost Optimization — What it is, Where are You, and What's Next?
Mike Lafford, VP, Executive Partner, Gartner
Ian Forrester, Sr Executive Partner, Gartner

In this workshop, participants will learn how to characterize their organization's cost optimization maturity. Using this information, participants will identify their readiness for more advance capabilities, and identify the best next steps to take. A key consideration during the workshop is how to build a cost optimization strategy and integrate it into the IT or business strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:30 PM
Ask the Analyst: Adapting IT to Become the Broker of Cloud Services
Alan Waite, Sr Director Analyst, Gartner

Successful adoption of cloud technologies requires organizations to adapt existing structures, governance processes, skills and toolsets. This session involves discussion on the steps required to change and implement hybrid IT.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 02:45 PM
Roundtable: Financial Management of Agile Development — What Changes?
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, 29 October, 2018 01:45 PM|Monday, 29 October, 2018 03:15 PM
Workshop: How CIOs Can Work Effectively With CFOs to Optimize Cost
Jim McGittigan, VP Analyst, Gartner

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize enterprise IT and business costs. CIOs must first demonstrate how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Create a Digital Twin of Your Organization
Marc Kerremans, Sr Director Analyst, Gartner

Digital business transformations require visibility, adaptability and accountability. A digital twin of the organization provides CIOs with real-time navigation to successfully execute on digital business initiatives. What are the constituents of this DTO? How is this DTO fueled by data and analytics ? What are best practices learnt from early adopters?


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Assessing Innovation in Blockchain Startups
Rajesh Kandaswamy, VP Analyst, Gartner

This session will look at new business and technology innovations emerging in blockchain start-ups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Top Trends in Analytics That Will Change Your Business
Thomas Oestreich, Managing Vice President, Gartner

AI is not the only thing driving rapid change in data and analytics. From the next generation of Augmented Analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:30 AM
Digital Transformation Requires Integrated Risk Management
Earl Perkins, VP Analyst, Gartner

Integrated risk management (IRM) is the successor to governance, risk and compliance management, addressing cross-domain concerns that digital transformation initiatives bring to organizations. This presentation answers the questions (1) what is IRM and why do you care? (2) how has digital transformation changed the business risks a company faces and (3) what you can do to use IRM to address digital transformation risks.


Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 11:45 AM
Contract Negotiation Clinic: Eight Steps to Strategize Software and Cloud Negotiations for Cost Optimization and Risk Mitigation
Christopher Dixon, Sr Principal Analyst, Gartner

This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to optimize and balance cost, value and risk. Attendees from this session will receive ready-to-use checklists, templates, and matrices to execute these eight steps effectively in their organizations.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 10:45 AM|Tuesday, 30 October, 2018 12:15 PM
Workshop: How to Conduct Emerging Technology Trendspotting Workshops
Derek Miers, Sr Director Analyst, Gartner

Organizations often share that they find it difficult to scan the emerging technology horizon to find the technologies that apply most to them. In this session, our keynote speaker, Mike Walker, will conduct a mock digital trendspotting workshop using hype cycles, radar diagrams, and many other tools to show you how to run your own trendspotting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Magic Quadrant: Industrial IoT Platforms
Alfonso Velosa, VP Analyst, Gartner

Industrial IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across industrial companies. IIoT as a whole is still an immature market however and there is a clear gap between vendor marketing and reality. The 2018 Industrial IoT Platform Magic Quadrant exposes that reality and illustrates the current state of IIoT.


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
Understanding the Blockchain Platform Market
Adrian Leow, Sr Director Analyst, Gartner

The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from mid-year 2017


Tuesday, 30 October, 2018 11:00 AM|Tuesday, 30 October, 2018 11:20 AM
The Gartner Hype Cycle for Application Architecture
Anne Thomas, Distinguished VP Analyst, Gartner

Gartner Hype Cycle is a consolidated view of the dynamics in a selected market and its cycles of innovation. This Theater presentation will examine key innovations in application architecture that support your transition to digital business.


Tuesday, 30 October, 2018 11:30 AM|Tuesday, 30 October, 2018 11:50 AM
Hype Cycle for Digital Workplace
Gavin Tay, Sr Director Analyst, Gartner

CIOs must creatively balance the needs of individuals and teams against those of the organization. Gartner's Hype Cycle for Digital Workplace helps prioritize your workplace technology selection and unravels approaches that progressive organizations are deploying to harness the power of their workforce. Nobody wants to waste time and money chasing trends that go nowhere, nor does anyone want to be left behind.


Tuesday, 30 October, 2018 11:30 AM|Tuesday, 30 October, 2018 11:50 AM
Magic Quadrant for CRM Customer Engagement Center
Olive Huang, VP Analyst, Gartner

This will be a theater session on the 2018 Customer Engagement Center Magic Quadrant. In this highly interactive session, attendees will have the opportunity to question Gartner about the assumptions and analysis that support our positions on the vendors that supply customer service and support software for the contact center. We emphasize the emerging enterprise requirements for AI-driven applications, conversational interfaces and mobile-first/customer-first process design.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Hybrid IT and Multicloud: Coping With the New Reality
Alan Waite, Sr Director Analyst, Gartner

The new reality for IT is a multicloud world, with applications and data hosted in an interconnected mesh of public cloud services, private clouds and data centers. This session guides enterprise and cloud architects on the key changes they must embrace to cope with this environment.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Top Trends in Application Architecture That Enable Your Digital Business Transformation
Anne Thomas, Distinguished VP Analyst, Gartner

You want to capitalize on digital business opportunities, but your current application estate is holding you back. How do you adapt your core application systems to enable you to take advantage of new opportunities? To leverage digital business ecosystems? To exploit big data? To deliver awesome customer experiences? To allow your people to work smarter? This session discusses the top trends in application architecture that can help you modernize your application estate and enable your digital business transformation, as well as how adopting these trends will impact your organization.


Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:00 PM
Ask the Analyst: Understanding the Chinese Digital Giants — Baidu, Alibaba Group and Tencent
Sandy Shen, Sr Director Analyst, Gartner

BAT dominate the digital space in China, and are also expanding into the global market. How do they differ from global giants such as Google, Amazon and Facebook? How will they impact your global business whether you operate in China or not? How can you leverage their services while retain control of you business? Come prepared with your questions and the analyst will have the answer.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 02:15 PM|Tuesday, 30 October, 2018 03:45 PM
Workshop: Applied Infonomics — How to Use a Modern Data Catalog to Measure, Manage and Monetize Information Supply Chains
Alan D. Duncan, VP Analyst, Gartner

Monetizing information assets is critical to digital business success. This workshop will explore the methods that enable CIOs and CDOs to deliver new business value by managing information supply chains and curating the inventory of information assets: How to facilitate, broker and mediate the underlying business value of the data? How to make data access and consumption more agile, flexible and relevant for both operational processes and to analytics? How to champion business narratives that leverage data and foster a data-driven culture?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:15 PM
Digital Platforms: The Role Data and Analytics Play in Their Success
Andrew White, Distinguished VP Analyst, Gartner

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics Platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?


Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Roundtable: Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Keith Baker, Executive Partner, Gartner
Ian Forrester, Sr Executive Partner, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. In this Roundtable session, join your peers to share best practices and explore the issues that drive success, including: How to deliver measurable business value by identifying and communicating the business value of data? How to address the cultural change impacts of a data-driven approach? How to proactively manage the ethical implications of data and analytics?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, 30 October, 2018 04:30 PM|Tuesday, 30 October, 2018 05:30 PM
Contract Negotiation Clinic: Licensing Microsoft
Roberto Sacco, Sr Director Analyst, Gartner

Sourcing and Vendor Management leaders are often challenged by negotiating effective Microsoft Enterprise Agreement contracts and renewals because of the complexity of Microsoft's licensing models and the number of options and use rights that have to be considered. Microsoft "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options and necessitating the need to be better prepared when engaging with Microsoft. This clinic will guide customers to understand these complexities and plan a negotiation strategy. Note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas to the group.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Lessons Learned From Early Adopters: Best Practices for Executing Your IoT Project
Nick Jones, Distinguished VP Analyst, Gartner

CIOs implementing IoT projects today are grappling with unprecedented pressure to ensure projects deliver compelling benefits and real business value. We will explore best practices for how to lead, organize, fund and execute IoT projects leveraging insights and lessons learned from organizations that have already completed IoT projects.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Blockchain Society
David Furlonger, Distinguished VP Analyst, Gartner

The integration of blockchain, AI and IoT provide societies with an unprecedented opportunity to paint a new and radically different picture of how to live, thrive and survive in a programmable economy. Outcome-based medicine, sustainability, financial inclusion and global identity challenge existing governance models. Blockchain enables a new societal contract and poses a question of whether it provides capabilities everyone needs but no one, in the end, wants.


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Data Management: Everything You Do Now Will Change, and Soon
Ian Bertram, Managing Vice President, Gartner

CIOs and senior IT executives need to recognize and direct a massive transformation in how they manage data you will: Work with data in motion, not just at rest Move to the cloud and connect to data, not just collect it Replace a lot of legacy Lose experienced people — and hire for new skills Partner with new vendors — more than ever Prioritize active metadata for security and semantics


Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: You Are Not "Doing ERP" — How CIOs Can Present a Winning ERP Strategy to the Board
Denise Ganly, Sr Director Analyst, Gartner

In the digital business era, CIOs must position themselves as trusted allies, responsible for enterprisewide strategic decisions and shift the board's perception of ERP from legacy transactional technology to digital business enabler. This session, building on material presented in the breakout curated presentation (Postmodern ERP belongs at the heart of your digital transformation) will help CIOs present a business focused ERP strategy that will resonate with the board.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 09:45 AM
Ask the Analyst: Cloud Infrastructure — When and Why?
Michael Warrilow, VP Analyst, Gartner
Kevin Ji, Sr Director Analyst, Gartner

Cloud infrastructure can provide many benefits -- if and when it is applied to the right workloads. Join this session to gain insight on when to adopt cloud infrastructure — and when not to.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 09:00 AM|Wednesday, 31 October, 2018 10:30 AM
Workshop: Building an IoT Strategy
Alfonso Velosa, VP Analyst, Gartner

Most enterprises have teams working on IoT initiatives. These teams are struggling with technology issues, vendor selection challenges and entrenched cultural and political practices. In this workshop, we will work to develop a roadmap to formulate their strategic and tactical next steps. • Setting and supporting objectives for IoT • IoT architecture and ecosystems • Measuring ROI and outcomes

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
Ask the Analyst: How CIOs Can Work Effectively With CFOs to Optimize Cost
Jim McGittigan, VP Analyst, Gartner

To successfully fund innovation and digital business initiatives, CIOs should partner with CFOs to optimize enterprise IT and business costs. CIOs must first demonstrate how to effectively manage IT costs, and then partner with CFOs to leverage technology to optimize cost across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
The Impact of IoT on Infrastructure and Operations
Padraig Byrne, Sr Director Analyst, Gartner

This session will explore the rise of Internet of Things (IoT) and the disruption it will cause for infrastructure and operations teams, as they must adapt their infrastructure, processes, skills and tooling.


Wednesday, 31 October, 2018 10:15 AM|Wednesday, 31 October, 2018 11:00 AM
How Do I Build a Digital Business Technology Platform?
Anne Thomas, Distinguished VP Analyst, Gartner

Your company had its digital vision and strategy and a host of ideas for optimizing or transforming its business. Now you have to build something! This session is based on interviews with operating digital businesses about how they built their technology platform. What technologies did they select and why? How did they govern the process and leverage existing technology platforms? What would they do differently if they were to start over? We'll also look at some of the trends, principles, and architectural practices that are emerging.


Wednesday, 31 October, 2018 10:40 AM|Wednesday, 31 October, 2018 11:00 AM
Magic Quadrant for Mobile App Development Platforms
Adrian Leow, Sr Director Analyst, Gartner

Application leaders face an increasing array of digital channels to support, from apps to virtual personal assistants. We evaluate the major MADP vendors used to accelerate and scale mobile app development and the evolution of this towards multiexperience apps to support digital businesses.


Wednesday, 31 October, 2018 10:40 AM|Wednesday, 31 October, 2018 11:00 AM
Hype Cycle for Emerging Technologies, 2018 Edition
Derek Miers, Sr Director Analyst, Gartner

Organizations are facing a storm of digital disruption that has significantly changed how technology is envisioned, built and consumed. CIOs must understand these emerging technologies to ascertain the impacts they will have to their business. This session will identify the key emerging technologies that CIOs must track.


Wednesday, 31 October, 2018 10:40 AM|Wednesday, 31 October, 2018 11:00 AM
Magic Quadrant for Enterprise Architecture Tools
Marc Kerremans, Sr Director Analyst, Gartner

Organizations face unprecedented change, and enterprise architecture and technology innovation leaders require an EA tool to enable them to manage complexity more effectively. This session informs on the main EA tool vendors in an evolving marketplace driven by the dynamics of digital business.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
The Top 10 Emerging Digital Workplace Technologies to Energize Your Workforce
Mike Gotta, VP Analyst, Gartner

The pace of new technology introduction is accelerating and the business needs to exploit new tools is growing. Organizations must increase scanning efforts to identify the employee-facing technologies that will drive competitive advantage. We will present our favorite 10 break-out technologies that will drive the digital dexterity of the workforce.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Unifying Business Technology and Information Technology Demands System of Systems Thinking
Andy Kyte, Distinguished VP Analyst, Gartner

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between Information Technology and multiple instances of Business Technology. Business and IT need to understand and adopt Systems of Systems Thinking and they need to do it quickly.


Wednesday, 31 October, 2018 01:45 PM|Wednesday, 31 October, 2018 02:30 PM
Top Trends in Security for 2018/2019
Earl Perkins, VP Analyst, Gartner

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CISOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Making Machine Learning Explainable: Unravelling the Mysteries of the Black Boxes
Svetlana Sicular, VP Analyst, Gartner

As machine and deep learning models are critical parts of more and more business decisions, knowing how those models derive their insights is becoming necessary. From potentially harmful biases to legal and regulatory compliance, the anatomy of business decisions is vital to generate trust in the process before those models apply decisions at scale. A few best practices can help organizations in opening those black boxes.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Ask the Analyst: Engaging With Unconventional Partners to Help You Go Digital or to the IoT
DD Mishra, Sr Director Analyst, Gartner

Digital business and IoT solutions are forcing enterprises toward new and disruptive technology options that rely on unconventional consulting and implementation services. How can CIO's identify candidate consulting and SI partners in among the myriad of options, speedily assess each provider's credibility and its ability to deliver innovative or digital services, and then speedily negotiate with them using light contracts, within reasonable risk parameters.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Journey to the Mix: Private Cloud, Public Cloud and Edge
Michael Warrilow, VP Analyst, Gartner

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
Digital Twins: A Core Design Element to Scale Digital Business
Nick Jones, Distinguished VP Analyst, Gartner

The rise of IoT and digital twins (aka software models of physical things) is creating the next chapter for the digital business journey. In a significant number of IoT use cases, CIOs have the opportunity for leadership to drive the use of digital twins to help business stakeholders make better decisions and influence the ecosystem. We discuss the design, the scaling opportunities and the business implications of digital twins.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 04:45 PM
The Economics of FOMO: Customers Fear Missing Out
Sandy Shen, Sr Director Analyst, Gartner

A new phenomenon has emerged over the last decade, thanks to millennials and generation-Z — it's called FOMO or "the fear of missing out." This also applies to older consumers and businesses. By understanding the Economics of FOMO, CIOs can leverage technologies and techniques to position themselves as customer advocates and digital business leaders.


Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 05:00 PM
Contract Negotiation Clinic: SAP
Roberto Sacco, Sr Director Analyst, Gartner

SAP continues to evolve its business model to facilitate its transition to the HANA Platform and S/4HANA ERP, and to support cloud service growth. This interactive clinic will help sourcing and vendor procurement leaders recognize and respond to changes in SAP's product offerings, pricing metrics and negotiating tactics to mitigate risk and maximize deal value.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, 31 October, 2018 04:00 PM|Wednesday, 31 October, 2018 05:00 PM
Contract Negotiation Clinic: How to Use Four Financial Models to Optimize Costs During Negotiations
Christopher Dixon, Sr Principal Analyst, Gartner

This clinic will walk through and illustrate through actual vendor scenarios how to use financial models as powerful tools when planning and strategizing vendor negotiations. The negotiation scenarios illustrated during the clinic will show how and when to use four different types of financial models and related action items for cost transparency and also to use as negotiation leverage. The analysis models will include TCA (total cost of acquisition), NPV, BAU demand forecasting, and "Make Me Whole" financial equivalency analysis for on-premises to cloud migrations.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Ask the Analyst: Workplace by Facebook — What Are People Asking and What It Means to You?
Mike Gotta, VP Analyst, Gartner

Workplace by Facebook is emerging across all industries and geographies as a potential solution for employee communications, ad hoc collaboration and community building. This session will discuss the most commonly received questions on Workplace by Facebook and allow participants to join into a general conversation on its use, concerns, risks and potential value.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Ask the Analyst: No Application Left Behind — Best Practice in Co-Management of Business Unit Applications.
Andy Kyte, Distinguished VP Analyst, Gartner

It's not Ghost IT or Shadow IT or Rogue IT: it's IT that has all the needs for security and integrity and integration and quality assurance of any other IT. Application leaders need to help the enterprise to develop governance and management policies that embrace business unit applications as well as traditional IT applications. This is not an "Us and Them" problem — this is a "we" problem. But someone has to take ownership of solving the problem.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:00 PM
Maverick: What Is the Opposite of Artificial Intelligence?
Svetlana Sicular, VP Analyst, Gartner

Behavioral psychologist Dan Ariely said about applicability of AI, "Rather than trying to work against human nature I think we should be working with human nature." Use a metamodel of AI through the eyes of people, their expectations and hopes to fix past problems, address current needs and fulfill future aspirations. Most importantly, this model will help to use the opposites of AI to surface how to truly take advantage of AI.


Thursday, 01 November, 2018 11:15 AM|Thursday, 01 November, 2018 12:15 PM
Roundtable: Financial Management of Agile Development — What Changes? (Repeat Session)
Frank Zenke, Executive Partner, Gartner

Companies adopting agile development often face financial procedures that assume a project structure and waterfall methodology. Budgeting, time reporting and capitalization processes all change. Share your best practices for solving these problems with your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, 01 November, 2018 12:15 PM|Thursday, 01 November, 2018 01:00 PM
Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Alan D. Duncan, VP Analyst, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. This session will explain critical aspects of leading data-driven success: including how to identify and communicate the measurable business value of data? How to address the cultural change impacts of a data-driven approach? How to proactively manage the ethical implications of data and analytics?


Thursday, 01 November, 2018 01:15 PM|Thursday, 01 November, 2018 01:45 PM
Reshape Integration for Bringing Order to Data and Application Chaos in Digital (Repeat Session)
Eric Thoo, Sr Director Analyst, Gartner

Integration challenges significantly intensify as digital businesses operate at the speed of business moments. The proliferation of information and connected systems compels enterprises to expand and unify their data and application integration strategy to handle all hybrid patterns, with a mix of latencies, blend physical and virtualized data delivery, and combine cloud and on-premises models for better flexibility.


Thursday, 01 November, 2018 02:00 PM|Thursday, 01 November, 2018 02:45 PM
Customer Experience Technology Foundations
Olive Huang, VP Analyst, Gartner

Creating a superior customer experience is top of mind for CEOs, so providing the technology foundation to deliver a superior customer experience must be top of mind for CIOs. In this session, we'll look at the technologies which serve as systems of record, systems of differentiation, and systems of innovation for building a superior customer experience.


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