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Magic Quadrant for Conversational AI Platforms
Monday, 16 November, 2026 / 11:30 AM - 11:50 AM IST
About the Session
The conversational AI platform (CAIP) market has undergone significant transformation over the past 2 years with the rapid advancement and adoption of GenAI and the emergence of AI agents. Contemporary CAIPs are increasingly hybrid, integrating GenAI, agentic AI, natural language technologies and multimodal capabilities to meet diverse enterprise needs. This session will cover the market landscape, key products and selection criteria from the latest Magic Quadrant for Conversational AI Platforms.