Arup Roy

Arup Roy

VP Analyst
Arup Roy is a Research Vice President with Gartner's Technology and Service Provider, Tech CEO Research organization and covers Tech CEO. Key areas of research for Mr. Roy include business models, competitive strategies, go-to-market strategies, key trends, and vendors. He also addresses use cases and business opportunities for intelligent automation services that include technologies such as RPA, AI/ML and conversational agents (chatbots).
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Wednesday, 01 December, 2021 / 01:30 PM - 02:15 PM IST
(03:00 AM - 03:45 AM EST)
Ask the Expert: Leverage Every Touchpoint to Convey the Business Value of IT (Exclusive to Midsize Enterprise)

The multiple interactions between stakeholders and IT constantly shape IT’s brand. To upgrade the perception of IT to that of a business value enabler, CIOs must take advantage of all these touchpoints to form the right perception. Bring your questions on how to identify and leverage the different IT touchpoints to effectively convey the business value of IT.

Hear it first at Gartner IT Symposium/Xpo™