Experience Level Agreements (XLAs) are becoming a key element in measuring user experience (UX) within the Digital Workplace. This session will examine Why XLAs are important, how to utilize them for continuous improvement of the UX, and how the XLA is set to evolve to manage the quality of business processes in a post-COVID world.

The past two years have forced and enabled glocal businesses, leaders, and professionals to pivot in ways previously thought impossible. From how we communicated, collaborated, and led our teams to what we thought of the nature of work itself—everything adapted to our dynamic and changed needs. In this keynote Aditya Ghosh with discuss:
- How to drive revenue with digital products, customer experience and operational efficiency.
- How to stay competitive in the changing landscape and what would it means for my team and customers.
- How to build a resilient culture in the organization.

Sustainability is a multifaceted concept and includes environmental, social and economic dimensions. Executive leaders pursuing sustainability outcomes must fully understand the sustainability posture of their partners, suppliers and technology vendors to achieve their desired sustainability outcomes. This session will cut through the noise and hyperbole of sustainability positioning and provide practical guidance for assessing vendor sustainability.

In the Gartner Global Scenarios program, we tackle a cross-industry, cross-regional futuristic topic every year. This year we examine what would happen if autonomous businesses have become the norm. What would that mean for your organization, and your role? What potential impacts could autonomous businesses have on your industry? What would be different scenarios on how autonomous businesses would even work? Time to sit back, reflect, and see how “what if…” thinking will help you get new ideas that will help your business today.