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Galliopi Demetriou
VP Analyst
Gartner
Speaker Topics
- Business Value of IT
- Operating Models
- Cost Optimization
Speaker Bio
Galliopi Demetriou is Vice President Analyst for Technology Cost & Value. Mrs. Demetriou supports CIOs in their quest to fund growth and innovation through cost optimization and helps them demonstrate IT's value to the business.
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Sessions
Monday, 16 November, 2026 03:45 PM - 04:15 PM IST
How CIOs Transform Shared Services From Cost Center to Profit Center
Galliopi Demetriou,
VP Analyst, Gartner
CIOs who are short of AI investment and struggling with significant technical debt are easily seduced by the idea of becoming a profit center. By guaranteeing financial returns through chargeback mechanisms to business beneficiaries, CIOs can stimulate investment. However, this approach must be carefully managed, as the profit center model can easily be taken too far.
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Tuesday, 17 November, 2026 02:30 PM - 03:00 PM IST
From Proving to Owning Value: How CIOs Transfer Technology Value to the Business P&L
Galliopi Demetriou,
VP Analyst, Gartner
Most IT value conversations fall apart because the business never owns the outcomes. This session shows CIOs how to shift from proving value to enforcing ownership — using financial structures, decision rights and renewal‑gate accountability to make leaders sign up for results. With AI and consumption‑based economics breaking traditional ROI, learn how to apply decision‑time guardrails, portfolio‑level value measures, and reinvestment logic to make value realization consistent, scalable and real.
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Tuesday, 17 November, 2026 04:15 PM - 05:00 PM IST
Ask the Analyst: Making IT Chargeback Work: Practical Steps to Design, Implement and Sustain Chargeback
Galliopi Demetriou,
VP Analyst, Gartner
The interactive session will cover designing, implementing and sustaining an effective IT chargeback model for cost transparency, accountability and better business decisions. We’ll focus on practical steps CIOs can use to introduce/refine chargeback, avoid pitfalls and gain business buy-in. Key questions: How do we create a fair, simple, and accepted chargeback model? What cost drivers and allocation methods ensure transparency and accuracy? How do we address resistance and drive behavioral change?
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