Tuesday, November 03, 2026 / 2:30 PM - 6:30 PM JST
Registration Desk
Registration and Information Hours for the day.
Wednesday, November 04, 2026 / 8:00 AM - 10:00 AM JST
Room G1
Enjoy coffee and light refreshments before the conference.
Wednesday, November 04, 2026 / 8:00 AM - 6:45 PM JST
Room G401
Join us in the Exclusive Member Lounge where you can enjoy coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your Exclusive Member Experience page.
Wednesday, November 04, 2026 / 8:00 AM - 6:30 PM JST
Gartner Showcase, 4F, G411
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Wednesday, November 04, 2026 / 8:00 AM - 7:30 PM JST
Registration Desk
Registration and Information Hours for the day.
Wednesday, November 04, 2026 / 10:00 AM - 10:45 AM JST
Room G7
AI continues to be embedded in everything the enterprise does. AI value is growing but AI risk is compounding. In Gartner's Opening Keynote, discover how CIOs and IT leaders can build a flywheel of good AI momentum and balance value against compounding risk using good drag that mitigates it. In the end, continuous positive returns can be found to compound your success.
Wednesday, November 04, 2026 / 10:45 AM - 11:30 AM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Wednesday, November 04, 2026 / 10:45 AM - 11:30 AM JST
Room G401
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Wednesday, November 04, 2026 / 10:45 AM - 7:30 PM JST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers and exhibitors. Attend a Stage session to see technology in action.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G7
Technological breakthroughs are accelerating like never before, are you ready to keep up? Join us for this must-attend session where Gartner unveils the top strategic technology trends for 2027! Discover how following Gartner’s expert guidance can empower your organization to thrive in a rapidly changing digital world. We'll reveal 10 game-changing technologies every CIO should know to face the future with confidence & agility.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G302
Gartner's annual cybersecurity radar for CIOs; we examine the hottest trends and emerging threats for cybersecurity to give you the just in time insight you need for your agenda for cybersecurity for the coming year.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G304
Put your futurist hat on! What does the future of AI hold? Are we really moving towards Superintelligence? Is there another AI winter coming? What are the results of weaponization of AI? Or will the results stay mediocre? Scenarios help derisk strategic investments, build resiliency, and help to go beyond incremental improvement. Three things most organizations are desperately looking for.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G301
CIOs leading or partnering with the data and analytics leader play a central role in their organization's AI success. Through 2030 and beyond, they must deliver sustained strategic value, innovation and competitive advantage by providing the data foundations and proactive and trusted intelligence to AI-augmented workers and agent workflows or risk failure.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G2
IT strategies in enterprises have been created based on “technology” management, but many have tried to include management targets in the IT strategies. This session for Japanese CIOs demonstrates how to build AI strategies showing the difference between IT and AI investments, as well as how to use management KPI mapping for AI strategies.
Wednesday, November 04, 2026 / 11:30 AM - 12:00 PM JST
Room G303
CIOs face growing pressure to deliver AI-driven business transformation while managing risks, value realization and compliance. Barriers include fragmented governance, unclear metrics and scaling challenges. CIOs must prioritize investments, balance oversight with innovation and measure impact in a dynamic landscape. Adopting a portfolio mindset — balancing exploratory and core AI, evaluating risk/reward, and embedding cross-functional governance— enables a strategic approach to AI that drives transformation and builds stakeholder trust.
Wednesday, November 04, 2026 / 11:30 AM - 12:30 PM JST
Room G314
Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients must understand fully. In this session, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.
Wednesday, November 04, 2026 / 11:30 AM - 1:00 PM JST
Room G316
In an era of rapid change, the culture of IT organizations and the leadership of CIOs are increasingly critical. In this workshop, participants will conduct a current-state assessment of IT organizational culture, identifying strengths and weaknesses, as well as cultural factors that may hinder transformation. Then, participants will define a vision for their ideal IT culture, the evolving role of CIO leadership and develop action plans. Through dialogue, they will clarify the path forward.
Wednesday, November 04, 2026 / 12:15 PM - 1:00 PM JST
Room G218
While you likely have plans to increase your organization's artificial intelligence investments, you may believe the rhetoric surrounding the potential benefits of AI is inflating expectations. How can CIOs mitigate the negative aspects of AI hype and harness its power to create real value? Join this Peer Meetup for an interactive discussion on defining and setting realistic goals for your organization, managing the business’s expectations, and educating leadership on the complexity of AI adoption and governance.
Wednesday, November 04, 2026 / 12:15 PM - 1:00 PM JST
Room G219
While you likely have plans to increase your organization's artificial intelligence investments, you may believe the rhetoric surrounding the potential benefits of AI is inflating expectations. How can CIOs mitigate the negative aspects of AI hype and harness its power to create real value? Join this Peer Meetup for an interactive discussion on defining and setting realistic goals for your organization, managing the business’s expectations, and educating leadership on the complexity of AI adoption and governance.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G7
The evolution of Generative AI has moved beyond simple automation into the era of "Agentic AI"—autonomous agents that think, reason, and execute tasks. In 2026, driving real enterprise impact requires establishing "Agent Tokenomics": converting internal data into high-value tokens that fuel agent workflows across the company. This session details architectures to move past PoC limits and build a token ecosystem. Leveraging Google Cloud (GE)'s high-precision reasoning and governance, we show how to generate sustainable ROI from your data.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G2
Driven by advances in generative AI, enterprise AI utilization is shifting from task support to "Smart AI Agents" that execute business processes autonomously. NTT DATA leads this next-generation operational model using our proprietary AI solution, LITRON®. This session outlines actionable scenarios to move beyond PoCs and scale AI-driven innovation enterprise-wide. We explore redefining business processes with autonomous agents, modernizing IT infrastructure, and accelerating user adoption to help IT leaders navigate this paradigm shift and realize tangible business value.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G301
As AI agent adoption accelerates, IT and security teams face a triple risk: unchecked shadow AI, data leaks from permission overreach, and runaway token costs. When rollouts outpace governance, enterprise-wide data and AI governance breaks down. This session, with live demos, introduces the "AI Control Plane": an IT infrastructure layer that governs and monitors AI agents company-wide, cuts token costs by over 5x, and speeds production deployment. Learn how "trusted context" and "AI-ready data" let IT keep control while meeting business needs, plus a practical rollout roadmap.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G302
In the age of AI agents, software development has become a management agenda that shapes corporate competitiveness, transforming the entire SDLC beyond mere code and testing efficiency. As AI adoption advances, companies face growing accountability around security, governance, and compliance. This session explores how AI agents drive productivity and innovation, and outlines the governance practices needed to turn AI adoption into genuine competitive advantage — drawing on real-world examples from Japan and abroad.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G303
How will physical AI transform frontline operations? This session explores market potential, technology readiness, and key questions from executives, such as humanoid viability, implicit knowledge, and ROI. We will explain how spatial orchestration connects people, robots, and systems to bridge the gap between moving robots and making them work. Learn the key considerations and first steps for leaders to drive real business value.
Wednesday, November 04, 2026 / 12:15 PM - 12:45 PM JST
Room G304
How to Build a Global Competitive Advantage in Your Native Language. Japanese companies spend 20.2% of their working hours (equivalent to 47 business days per year) on language support, and over 80% of decision-makers report losing business opportunities due to language barriers. In this session, DeepL will explain the reality of this “invisible business cost” with language barriers. We’ll explore the future enabled by “DeepL Voice” -real-time voice translation- where discussions can take place freely in one’s native language, and how to gain a competitive edge in the global marketplace.
Wednesday, November 04, 2026 / 1:00 PM - 2:30 PM JST
IT Xpo
Join us on IT Xpo for a bento box lunch. After lunch, enjoy beverages and desserts on IT Xpo while you engage with your peers, Gartner experts, and exhibitors. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.
Wednesday, November 04, 2026 / 1:00 PM - 2:30 PM JST
Room G1
This special session is designed for leaders at the forefront of business. We welcome Daisuke Miura, Former Manager of the Yokohama DeNA BayStars, who led the team to become Japan’s No. 1, to explore the organizational principles behind building a winning team and the mindset of top athletes. Drawing on insights from a legendary figure in the world of sports, the session will translate these lessons into a business context and identify practical strategies for organizations seeking to thrive in an increasingly competitive environment* * Registration for the CIO Circle Lunch Program is limited to one session per person across all event days. * The CIO Circle Lunch will be followed by a presentation after lunch. During the first part of the session, we encourage you to enjoy your meal and take the opportunity to network with fellow participants.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G301
Documents and data accumulated within an organization can be transformed into “AI-ready data” and converted into business value through AI agents. Using the AI Ready + AI Agent platform “MμgenAI,” we explain a three-step approach: 1) connect data, 2) configure data models, and 3) set DM Parameters. By defining business meaning, granularity, time axes, operations, and permissions, organizations can build a foundation that AI can reference, analyze, and explain. AI-ready data and AI agents can then be combined to execute workflows such as information search, analysis, and report generation.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G302
AI is evolving from an analytical assistant into an autonomous decision-maker, reshaping how organizations create value. Competitive advantage will depend on enabling AI and people to make better decisions together. This session presents AI Enablement and AI Governance as complementary principles for trusted AI. It explores how real-time data can reveal emerging issues and business impact, prioritize responses, and drive action, while making AI decisions observable and governable. We will also discuss the evolving role of DX organizations in the AI era.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G303
Voice AI can improve service, but initiatives often stall between demos and business use. This session gives application, customer experience, and digital transformation leaders a practical path forward. Learn how to choose early use cases, validate Japanese-language quality and voice safeguards, and connect voice AI with telephony and business systems. In an international example, an ElevenAgents customer cut response times to one-third, contact center costs by 60%, and resolved 75% of queries at first contact. It also covers governance for scaling proofs of concept.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G304
Rapid advances in generative AI and AI agents are pushing companies to pursue enterprise-wide AX (AI transformation), built on a new operating foundation that unites knowledge, business processes, and AI. Yet many organizations still struggle with fragmented knowledge, and with the operating model and governance needed to embed AI into day-to-day work. In this session, ABeam Consulting and Notion discuss the state of enterprise AX in Japan through the lens of Notion’s “Agent OS,” drawing on ABeam’s own transformation and change management as a consulting firm.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G314
Generative AI is expanding product development options, but faster output does not guarantee customer value or business results. Drawing on Bekind Labs’ Balanced Team practices, this session introduces “Value in the Process”: the user understanding, empathy, and shared understanding gained through participation and dialogue. Through practical examples and three guiding questions, we explore what to delegate to AI and what teams should do together, helping participants choose development practices based on the value they create, not just speed.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G318
Many companies face aging legacy infrastructure and underutilized core data. Generative AI and autonomous agents offer powerful solutions. This session presents practical architectures to seamlessly integrate modern AI models without replacing core systems. Through real-world case studies, we demonstrate how to securely leverage enterprise data to power AI agents for automation and smarter decisions. We will share actionable insights on overcoming technical, security, and data integration hurdles to drive AI-powered DX using existing assets.
Wednesday, November 04, 2026 / 1:00 PM - 1:30 PM JST
Room G215
As AI expectations rise, many organizations still struggle with accuracy, adoption, and ROI. This session explores SAP’s vision for the Autonomous Enterprise through finance and expense management: trusted AI that applies deep business expertise to autonomously handle routine processes, while people focus on exceptions and decisions. See how SAP Concur’s latest AI capabilities are transforming T&E and connecting real-time spend data to smarter decisions. Learn how to lead AI transformation and the evolving role of the CIO as a driver of business transformation.
Wednesday, November 04, 2026 / 1:40 PM - 2:00 PM JST
Stage 1
Many enterprises pilot AI agents, yet production deployment stalls over decision reliability, accountability, and integration with existing systems. Powerful models alone do not deliver lasting business outcomes. Designed for CIOs and IT leaders, this session shows how business orchestration connects AI agents, robots, systems, and human judgment across work. Attendees will learn how to assign the right roles to people and AI, build permissions, exceptions, and audit into execution, and establish the governance and ownership needed to scale from pilot to enterprise deployment.
Wednesday, November 04, 2026 / 1:40 PM - 2:00 PM JST
Stage 2
The value of AI goes beyond operational efficiency. By combining human insight with generative AI’s ability to make the future tangible, organizations can unlock a new level of strategic intelligence. In an unpredictable world, the challenge is not to predict a single future, but to explore multiple competitive worlds with AI and refine decisions as conditions change. This session introduces a new management paradigm in which humans and AI collaborate to evolve strategy, strengthen decision-making, and design future paths to success.
Wednesday, November 04, 2026 / 1:45 PM - 2:35 PM JST
Room G417
1. Strategic Technology Trends: Rationale & Driving Forces Beyond the macro trends themselves, what underlying factors and logic lead Gartner to identify these specific technologies as critical? What implicit shifts or assumptions are driving these views? 2. Disruptions in an IT/OT Hybrid Environment Amid growing uncertainty driven by rapid AI advancement and geopolitical change, what are the most significant disruptors that an IT/OT hybrid company like Hitachi should prioritize? How might these impact both industrial and digital operations? 3. Strategic Business Implications & Competitive Advantage Based on these insights, how should business leaders interpret these trends today to shape future strategy, identify critical capability gaps, and secure long-term competitive advantage?
Wednesday, November 04, 2026 / 2:05 PM - 2:25 PM JST
Stage 1
Since AI is a new element in security operations, selecting a SIEM has become more challenging. Not only are core selection criteria like log collection capabilities, correlation analysis and features like LLMs important, but the ability to adapt to evolving future security requirements and the extensibility of the tool are also becoming key factors in SIEM selection. In this session, we explain the key points CIOs need to understand when selecting a SIEM based on the Magic Quadrant.
Wednesday, November 04, 2026 / 2:05 PM - 2:25 PM JST
Stage 2
Physical AI refers to tangible AI systems that sense and act in the real world, where digital rubber meets the physical road, bringing software intelligence into real-world environments. Bridging IT and OT through innovative AI capabilities and physical AI brings new business opportunities beyond asset-intensive industries. This session aims to guide CIOs in integrating off-the-shelf solutions into repeatable engineered outcomes.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G302
Digital sovereignty has shifted from a concern on a subset of data to a holistic requirement for business continuity, including control over data, operations, and technology in the face of rising geopolitical tensions. Enterprises must move beyond regulatory compliance to assess their entire technology stack, selecting from a spectrum of solutions that range from global public cloud controls through local/regional cloud providers to fully isolated or air-gapped environments running local software on domestic hardware. CIOs must develop and execute tailored sovereignty strategies that address data governance, operational control, and technological independence, targeting business outcomes.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G7
As AI advances, many organizations face increasing risks related to security, privacy and more. This session will discuss how cybersecurity leaders should approach AI risks — what actions to take, how much to implement, and how to translate these into practical initiatives.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G304
AI has inspired lofty ambitions that outpace workforce evolution. AI isn't just automating tasks; it’s reshaping jobs, processes and operating models. To harness its potential, CIOs must co-lead a dynamic redesign of work. Join this session to discover strategies to unlock the power of human-AI collaboration, ensuring AI delivers on its promise while deploying human talent where their capabilities matter most.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G2
Agentic AI is the most misunderstood promise in manufacturing today, and discerning high-value use cases from hype must be CIOs’ number one priority. This session identifies where agentic capabilities fit today, which use cases are worth the foundational data and infrastructure investments, and how to prioritize the opportunities that unlock real operational value rather than risk.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G303
Executives want to see AI’s true business impact. As AI evolves, CIOs can move beyond traditional ROI by letting the C-suite experience AI directly. When leaders use AI in daily workflows, they better grasp its strategic value and drive broader adoption. This session explores how executives use AI today, their concerns, and offers CIO actions to boost engagement, deepen familiarity and build enterprise-wide confidence in AI’s business outcomes.
Wednesday, November 04, 2026 / 2:30 PM - 3:00 PM JST
Room G301
As interest in AI agents continues to grow, many organizations remain stuck in pilot projects and limited deployments, struggling to realize meaningful business value. This session explores the maturity, transformation approach and AI transformation management office capabilities required to scale AI agents successfully, drawing on case studies and key takeaways.
Wednesday, November 04, 2026 / 2:30 PM - 3:15 PM JST
Room G216
Join us for an interactive session where participants and experts discuss the key insights and takeaways from the previous Signature Series session on the top trends in strategic technologies for 2027. Get answers to your most pressing questions from a Gartner expert.
Wednesday, November 04, 2026 / 2:30 PM - 3:15 PM JST
Room G215
Talent is a critical enabler of success in digital business and IT strategy, and a key source of competitive differentiation. In this roundtable, participants will first gain an understanding of strategic workforce planning aimed at developing future-ready talent capable of responding to evolving business needs. Followed by a discussion among participants to share approaches, explore challenges in execution and deepen their understanding through the exchange of insights and best practices.
Wednesday, November 04, 2026 / 2:30 PM - 4:00 PM JST
Room G314
This workshop places its focus not on the organization or strategy itself, but on the personal growth of the CIO. Participants will begin by redefining their personal brand through both external perspectives and reflection on their own career history and values. The workshop then encourages insights that help refine and strengthen this newly articulated personal brand, while translating those insights into concrete actions for driving transformation. In addition, through dialogue among participants, perspectives are broadened and an opportunity is provided to identify “what to change starting tomorrow.”
Wednesday, November 04, 2026 / 2:30 PM - 4:00 PM JST
Room G316
The modern CIO role has become too complex for one person to manage alone. The office of the CIO (OCIO) serves as a support structure to complement the CIO, enabling a focus on strategy and transformation. In this workshop, participants will take the first step in (re)establishing an OCIO by drafting a "CIO office charter," including a leadership profile vision. We will identify the OCIO's true role within your organization and develop an initial action plan to drive short- and long-term results.
Wednesday, November 04, 2026 / 3:00 PM - 3:45 PM JST
Room G318
In this limited access session, the keynote speaker expands on the keynote presentation insights on balancing the speed at which AI value and risk gain momentum. Then, to help you turn these insights into action, Gartner Executive Partner covers how Gartner partners with CIOs & IT leaders on the practical next steps they should take to generate continuous positive returns that compound success while keeping AI risk at an acceptable level.
Wednesday, November 04, 2026 / 3:15 PM - 4:00 PM JST
Room G218
Strategic investment in D&A capabilities can support growth, cost optimization, and risk mitigation. Which business problems matter most to you? What D&A capabilities close those gaps? How do we sequence investments to deliver early wins while building long-term strength? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Wednesday, November 04, 2026 / 3:15 PM - 4:00 PM JST
Room G219
AI is scaling faster than we can secure it, and leaders are facing a perfect storm of shadow AI, evolving cyber attacks, fragmented ownership, and regulatory complexity. How are your prioritizing your organization's security risks? What are you reacting to, and what are you being proactive about? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G302
As AI advances, enterprise operations are shifting from people using systems to people and AI working together. Yet expanding the scope of AI agents remains challenging due to decision accuracy, business rules, and system integration. This session introduces “Fit to People”—an approach to redesigning the roles of people and AI around business processes and progressively expanding what AI can do, including within existing systems beyond APIs. We will share how CIOs can accelerate value realization and maximize IT and AI investments.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G303
AI agents collaborating with humans is now the norm. Yet as creative speed rises, it isn't translating into organization-wide value. The gap lies in two questions: how we collaborate and what we collaborate on. Human-human, human-agent, and agent-agent collaboration remain siloed, and most time still goes to execution rather than the value-creating thought. This session explains why this gap exists and how to close it, turning individual AI use into organizational impact, and scaling it safely through the right governance, security, and compliance.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G304
IT budgets are moving to AI and business transformation, while the foundation underneath, identity, is left unmanaged. Josys research on Nikkei 225 companies found 96.4% experienced a breach in the past three years. Leaked credentials are traded on criminal markets and used as valid logins. This session speaks to executives and IT leaders rather than security specialists, framing identity as an investment and governance decision. It draws on an overseas manufacturer that lost operations and billions of yen, on security standards now asked of suppliers, and on what more AI agents will mean.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G2
AI acceleration has enabled autonomous cyber threats that outpace human response. While Zero Trust is the strategic goal for modern enterprises, its multi-year implementation creates temporary vulnerabilities.This session addresses how leaders can bridge these security gaps in real-time through "Active Defense"—a paradigm shift leveraging current infrastructure to actively deceive and neutralize adversaries. Rather than waiting for a long-term roadmap to complete, this presentation equips decision-makers with a practical framework to immediately secure resilient business growth.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G1
Why do some organizations generate real value from AI while others remain stuck in pilot mode? Over the past year, the AWS Executive in Residence team explored that question through 150+ candid conversations with senior leaders across industries and Amazon executives deploying AI at scale. From our Reimagine research, we'll share the patterns that separate success from stall and a framework for where you stand and what to do next.
Wednesday, November 04, 2026 / 3:15 PM - 3:45 PM JST
Room G301
Organizations have long focused on improving productivity by reducing time and cost. Yet the potential of efficiency gains is reaching its limits. The next challenge is maximizing value creation through the combination of AI and human ingenuity. At Ricoh, we envision a next-generation workplace where AI is embedded into collaborative spaces to expand creativity and accelerate innovation. This session explores how organizations can redefine the purpose of gathering, move beyond return-to-office debates, and drive positive-sum growth in the AI era.
Wednesday, November 04, 2026 / 3:15 PM - 4:00 PM JST
Room G217
Once companies start using AI, most hit the same wall: data access, permitted actions, and handling unexpected behavior. These issues arise even within a single team. Without scalable agents, activity tracking, and strong security, ad-hoc fixes multiply, and governance costs outpace adoption. In this roundtable, participants will share their progress in building these frameworks. We will alternate between small-group discussions and full-group sharing, offering Google Cloud’s perspectives based on interest.
Wednesday, November 04, 2026 / 3:45 PM - 4:30 PM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Wednesday, November 04, 2026 / 4:00 PM - 4:20 PM JST
Stage 1
As cyberattacks grow more sophisticated, companies are investing heavily in countermeasures. But no matter how advanced the tools are, people use them, and the last line of defense rests on human judgment. This is why investment alone fails to prevent incidents. Generative AI adds complexity. The answer is neither banning AI nor separating it from people, but assessing the current state, deciding which tasks belong to humans versus AI, and building governance where both collaborate. This session reframes security as a human issue, helping executives spot blind spots and decide what to do next.
Wednesday, November 04, 2026 / 4:00 PM - 4:20 PM JST
Stage 2
As investments in Generative AI and Agentic AI accelerate, organizations face a critical challenge: turning AI initiatives into measurable business outcomes and ROI. Success depends not only on AI models, but also on the quality, context, and connectedness of information they use. This session explores how enterprises can transform documents, contracts, technical content, and operational knowledge into trusted assets. Learn how knowledge graphs and information governance create an AI-ready foundation that enables secure AI adoption and converts AI investments into sustainable business value.
Wednesday, November 04, 2026 / 4:30 PM - 5:00 PM JST
Room G304
The ITO EN Group is undertaking core system modernization and digital transformation (DX) initiatives to respond to changes in the business environment and the evolving needs of group-wide management. This presentation will explore ITO EN's journey to modernize and migrate its long-established core business systems to the cloud, highlighting the challenges encountered, revisions to project plans, and efforts to optimize IT systems across the entire group. The presentation will also showcase practical initiatives to accelerate DX through generative AI, focusing on three key pillars: employee education, hands-on support for business units, and governance. Specific examples will include the company-wide adoption of generative AI, the strategic use of multiple AI tools, and research into local large language models (LLMs). Through these initiatives, we will share ITO EN's experiences, lessons learned, and future vision for transforming core systems and redesigning business processes through AI.
Wednesday, November 04, 2026 / 4:30 PM - 5:00 PM JST
Room G1
The AI market is rapidly innovating forwards, yet many enterprises are still struggling to get value. Join this session to learn about the top agentic AI use cases and business outcomes, the emerging technologies unlocking the next generation of expert agents, and the key challenges that the market must solve to realize scale.
Wednesday, November 04, 2026 / 4:30 PM - 5:00 PM JST
Room G301
Geopolitical risks are increasing, affecting business continuity, inflation, information protection laws and AI legislation. Sourcing, procurement and vendor management leaders can use this research to understand and mitigate risks and costs when negotiating SaaS and other cloud services.
Wednesday, November 04, 2026 / 4:30 PM - 5:00 PM JST
Room G2
As AI advances, product management is undergoing a significant shift. A new model is emerging—one that combines AI-driven value creation with AI-native development as complementary forces. In this session, we will present case studies from Japanese companies, explore how product development and management are evolving, and highlight the key perspectives CIOs need to lead this transformation.
Wednesday, November 04, 2026 / 4:30 PM - 5:30 PM JST
Room G314
Navigating Microsoft's licensing programs and contractual options requires careful planning and informed decision making. This interactive session provides IT leaders with strategies and best practices for approaching contract negotiations and renewals with confidence.
Wednesday, November 04, 2026 / 4:30 PM - 5:15 PM JST
Room G215
Questions to consider: What is your organization’s current cost optimization strategy? What role do you see IT playing in organizational cost optimization? How do you keep the organization from a spiral of continual cost cutting?
Wednesday, November 04, 2026 / 4:30 PM - 6:30 PM JST
Room G316
AI and democratized tech are breaking traditional IT operating models. Tech creation now extends beyond IT, but CIOs retain accountability, creating a leadership paradox as responsibility grows while control shrinks. Learn how CIOs can close this gap by redesigning operating models: shift from project- to product-centric delivery, focus on orchestrating enterprise capabilities via platforms, embedded governance, and clear human-AI decision models for safe, effective tech environments.
Wednesday, November 04, 2026 / 5:15 PM - 6:00 PM JST
Room G218
Demanding tech roles with constant connectivity make it difficult to draw a line between work and life. Join this session with your peer tech leaders to discuss challenges and solutions for time management, boundaries, and prioritizing your mental health and well-being. This Peer Meetup is open to all end-user attendees. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G1
Atlassian's research shows 85% of knowledge workers use AI, yet only 6% of executives can prove ROI organization-wide. AI tools underdeliver lacking access to unique knowledge—decision history, team dynamics, past wins and failures. This daily-work context drives real returns. As "Customer Zero," Atlassian led change across 10,000 people, proving advantage lies in context, not the model—achieving 44% higher accuracy and 48% lower AI costs at once. This session covers turning AI investment into results: executive accountability, culture change, human-agent role design, and ROI measurement.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G2
Unlocking Real Business Value: AI Strategy Rooted in Data and Process Design Many companies adopt generative AI, yet few see real financial gains. Why? Because AI is not a "magic box" that works out of the box—it is a system that requires deliberate design. In this session, Ryuichi Kubo Imai from CADDi Inc. reveals how to bridge the gap between AI adoption and actual business results. Learn how structuring proprietary data, business logic, and metrics dramatically improves accuracy, while managing critical risks across individual, team, and organizational levels.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G301
Coding agents boost productivity but raise accountability issues: opaque AI-generated code, unclear quality ownership, and spec-implementation drift. Pursuing Fit-to-Standard on a SaaS ERP, we fill the gaps with side-by-side wrapper apps, reframing no-code's value from productivity to transparency that keeps humans in command of specifications. We share our Sovablu practice and collaboration toward Galaxy One and coding-agent interoperability.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G302
To realize Taisei Corporation’s DX vision—where everyone connects digitally across roles, embraces "monozukuri" with excitement, and creates unique value for society—we are building and enhancing our integrated data platform, "Taisei-DaaS." With the digitalization of construction site operations, the key challenge is utilizing collected data to generate new value. This session presents our journey with Taisei-DaaS—from data democratization to AI utilization—and our vision for the future.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G303
Every observability team now faces two problems at once: using AI to make sense of telemetry faster, and learning to understand and trust the AI systems they're shipping. Grafana Labs solves both sides. This talk covers how Grafana Assistant speeds up incident response, while Agent Observability tackles the new challenges teams face when monitoring agentic systems in production, from non-deterministic outputs to unpredictable costs.
Wednesday, November 04, 2026 / 5:15 PM - 5:45 PM JST
Room G304
Fast execution is key to growth, yet siloed contract processes hinder speed and governance—a critical management challenge. In this session, Hiroshi Yoshida, Country Manager of Docusign Japan, outlines an enterprise "Contract DX" architecture powered by IAM and AI agents while maximizing existing IT investments. A live demo shows AI agents autonomously integrating with systems via MCP to automate workflows from request to insight extraction. Discover how to turn contract data into assets that drive growth and mitigate risk.
Wednesday, November 04, 2026 / 5:15 PM - 6:00 PM JST
Room G217
As AI evolves from personal productivity tools to autonomous AI agents, CIOs face a new question: how to design an organization where people and AI work together. In a survey of 277 Japanese tech leaders, proving AI ROI and defining human-AI roles ranked as top challenges. Moderated by Salesforce COO Ryota Tanaka, this roundtable opens with candid lessons from Salesforce's "Customer Zero" journey and its 4R framework. Participants will then discuss how to measure and demonstrate AI value, and who should design the division of work between people and AI.
Wednesday, November 04, 2026 / 6:00 PM - 6:30 PM JST
Room G2
The New World & the AI agent-driven industrial revolution are an irreversible transformation reshaping the global landscape. Leading enterprises are aggressively rebuilding on AI-native business foundations to dominate the next era of disruption. Organizations that fail to recognize the magnitude of this shift are falling behind and putting their long-term survival at risk. This session will confront the historic inflection point and outline what enterprises must decisively rethink, commit to & execute to survive and lead in the age of AI.
Wednesday, November 04, 2026 / 6:00 PM - 6:30 PM JST
Room G304
CEOs intend to delayer management role. Organizations are hoping for productivity improvements to reduce manager footprint. Middle managers feel ignored, if not eviscerated by messaging their work can be replaced by AI. But they have an important role to play in chasing AI value, and need to be supported.
Wednesday, November 04, 2026 / 6:00 PM - 6:30 PM JST
Room G1
With the AI coexistence era becoming the new normal and generative AI increasingly shaping day-to-day work and decision making, organizations must anticipate what the digital workplace could look like by 2030 and determine what to prepare for now to enable successful transformation. In this session, we will outline the direction of digital workplace evolution toward 2030 and provide recommendations on what organizations should prioritize today based on that future outlook.
Wednesday, November 04, 2026 / 6:00 PM - 6:30 PM JST
Room G301
As cloud ERP continues to advance, the number of ERP projects adopting the fit-to-standard approach is increasing. However, there are also notable drawbacks, such as superficial implementation or forcing the approach without proper alignment. This session will provide an overview of key considerations and recommended actions for the fit-to-standard approach, drawing on leading domestic case studies.
Wednesday, November 04, 2026 / 6:00 PM - 6:30 PM JST
Room G302
While outsourcing remains essential due to ongoing talent shortages, technologies like generative AI are rapidly advancing. Automation and in-house development are gaining momentum, transforming traditional IT roles and required skills. As the sourcing environment changes, Japanese companies must rethink strategies. This session explores how AI’s evolution impacts IT talent sourcing, insourcing and outsourcing.
Wednesday, November 04, 2026 / 6:00 PM - 6:45 PM JST
Room G318
Many companies are increasingly providing employees with AI tools to boost productivity and are developing agentic AI systems based on their own internal data. However, few companies have been able to clearly demonstrate the value of these initiatives. This session will explore solutions — while also discussing the challenges faced by various companies — to determine the best approach for demonstrating the value of AI to top management and gaining their buy-in.
Wednesday, November 04, 2026 / 6:00 PM - 6:45 PM JST
Room G216
This session will answer your questions on topics such as the initiatives required for CIOs to collaborate with D&A leaders to realize business transformation and value creation through AI, and how to provide reliable data foundations and intelligence to AI-augmented employees and agent workflows. We aim to make this session an opportunity to share practical insights for achieving sustained strategic value, innovation and competitive advantage.
Wednesday, November 04, 2026 / 6:00 PM - 6:45 PM JST
Room G215
Digital transformation in manufacturing faces barriers across frontline operations, organizational structures and executive leadership. In this roundtable, participants will discuss obstacles in promoting DX, their causes and context. This session includes an exchange of CIO approaches and initiatives to overcome these barriers, with examples from other organizations and future strategies. Explore challenges in manufacturing DX, examine how CIOs can lead effectively and drive breakthrough outcomes.
Wednesday, November 04, 2026 / 6:30 PM - 7:30 PM JST
IT Xpo
Join us for a networking reception at IT Xpo. Enjoy delicious food and beverages while interacting with other attendees, Gartner analysts, and exhibitors. You'll also find cutting-edge technology solutions and case studies.
Thursday, November 05, 2026 / 8:00 AM - 9:00 AM JST
Room G1
Enjoy coffee and light refreshments before the conference.
Thursday, November 05, 2026 / 8:00 AM - 5:30 PM JST
Room G401
Join us in the Exclusive Member Lounge where you can enjoy coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your Exclusive Member Experience page.
Thursday, November 05, 2026 / 8:00 AM - 5:30 PM JST
Gartner Showcase, 4F, G411
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Thursday, November 05, 2026 / 8:00 AM - 6:00 PM JST
Registration Desk
Registration and Information hours for the day.
Thursday, November 05, 2026 / 9:00 AM - 9:45 AM JST
Room G7
We are entering an era of “Digital Nature,” in which digital technologies are becoming seamlessly integrated into society and the natural world, while the boundaries between humans and AI continue to blur. AI is evolving from a tool for improving operational efficiency into a partner that shares responsibility for value creation and decision-making within the enterprise. This keynote will examine how AI is redefining the role of humans and the very purpose of the enterprise, and consider how organizations, businesses, and the future of work will evolve as a result. From the perspective of Digital Nature, it will envision the future of business—not simply through the adoption of technology, but through the fundamental redesign of the enterprise itself.
Thursday, November 05, 2026 / 9:00 AM - 9:50 AM JST
Room G417
Physical AIはTechology Serivce Providerであり且つCommunication Service ProviderでもあるNTTグループにとって戦略的なテクノロジ・ケイパビリティだと認識している声が上がっています。Physical AIに関連する市場環境、技術進化、エコシステムを理解し、NTTグループがどのように市場に価値提供を行うかをアナリストのインサイトの理解を深めます。There is a growing consensus that Physical AI is a strategic technology capability for the NTT Group, which serves as both a technology service provider and a communications service provider. By gaining a deeper understanding of the market environment, technological advancements, and ecosystem related to Physical AI, we will enhance our understanding of analysts’ insights into how the NTT Group delivers value to the market.
Thursday, November 05, 2026 / 9:45 AM - 10:15 AM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Thursday, November 05, 2026 / 9:45 AM - 10:15 AM JST
Room G401
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Thursday, November 05, 2026 / 9:45 AM - 4:45 PM JST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers and exhibitors. Attend a Stage session to see technology in action.
Thursday, November 05, 2026 / 9:50 AM - 10:10 AM JST
Stage 1
This session provides an overview of the key concepts and practices involved in adopting Agile methodologies within organizations. It addresses common questions and misconceptions, offering practical advice for those who may be unfamiliar or hesitant about Agile.
Thursday, November 05, 2026 / 9:50 AM - 10:10 AM JST
Stage 2
The AI market is rapidly innovating forwards, yet many enterprises are still struggling to get value. Join this session to learn about the top agentic AI use cases and business outcomes, the emerging technologies unlocking the next generation of expert agents.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G7
This session outlines the next 18-month agenda for CIOs and senior technology executives, identifying job obstacles & strategies to overcome them. It examines the budgets and resource plans required to achieve critical business outcomes, ensuring a clear understanding of priorities. Through a survey of 2000+ CIOs and senior technology executives, Gartner experts will identify the 4 critical attributes that distinguish the most successful leaders: governance, resilience, innovation and teamwork (GRIT).
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G304
The AI‑shaped organization is a model built on a new, original dataset capturing which AI practices truly drive CEO‑recognized value. This session reframes three critical leadership challenges: how AI value scales, why agents succeed only when decision rights are deliberately delegated, and how AI delivers its greatest returns by expanding workforce capability rather than increasing productivity. Attendees will leave with a practical framework to transform boundaries, compound value and gain durable outcomes.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G1
Autonomously acting AI agents are forming new economic spheres through innovative approaches and unlocking fresh business possibilities. This session explains what technology leaders driving innovation should focus on moving forward to avoid repeating past mistakes and continue their challenges.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G301
IT vendor management, which maximizes the value of procured IT vendors and makes them the cornerstone of future sourcing strategies, is often overlooked. With the spread of AI in recent years, the importance of this management is expected to increase with the increase in vendor diversification. This session explains the key components of IT vendor management including performance evaluation, contract review, vendor relationship building and risk countermeasures for IT leaders required in the AI era.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G2
AI agent is a transformative technology that can dramatically advance enterprise innovation. However, security risks associated with AI agents are very complicated and very difficult to control. In this session, we will provide an overview of the security risks that CIOs should be aware of when leveraging AI agents for data analysis and business process, along with recommended best practices for addressing these risks.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G303
The biggest shift in technology leadership isn’t happening in IT — it’s happening in the minds of the executives who think they own it. Join us for a debrief on the latest Gartner Executive Survey that uncovers how the C-suite views the future of technology leadership and provides CIOs with actionable insights to strengthen their influence, align executive expectations and elevate the strategic role of IT across the enterprise.
Thursday, November 05, 2026 / 10:15 AM - 10:45 AM JST
Room G302
CIOs must adopt a futurist mindset to lead the multiversal organization. Build resilience against AI chaos and energy limits by adapting to 7 macrotrends — from geopatriation to TrustOps — to thrive in uncertainty.
Thursday, November 05, 2026 / 11:00 AM - 11:45 AM JST
Room G218
Strong C-suite relationships and partnerships can take the role of the CIO and IT from purely tactical, to transformational to the business. Join this Peer Meetup to connect with other New CIOs and share your aspirations, challenges, and strategies for driving engagement with executives in your new role. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G7
As generative AI shifts from prompts to autonomous agents, enterprise AI's core question changes: not "which tool?" but "how do we build a foundation callable from anywhere?" Fragmented, siloed AI tools cause hallucinations and cost overruns — not from bad interfaces, but weak architecture. This session introduces Salesforce's Headless architecture and "Coworker" concept: keep familiar entry points (Teams, ChatGPT, Slack) while specialized agents run behind the scenes, coordinated by a governing harness — enabling trusted execution without overhauling your AI stack.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G2
Generative AI adoption is accelerating, yet many organizations struggle to move beyond pilot projects and scale outcomes across the enterprise. The real differentiator is not AI performance itself, but the ability to connect people, processes, data, knowledge, and experience. Drawing on Ricoh's transformation journey and customer co-creation initiatives, this session explores how to turn isolated AI initiatives into enterprise-wide change. Discover how the power of connection can unlock business growth, create new value, and enable fulfillment through work. Welcome to The Age of Integration.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G301
More information is coming soon.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G302
With the rapid expansion of AI and AI agents, enterprises need flexible application strategies to meet changing business demands. In this session, Satoshi Ogasawara from Yaoko will highlight their field-led DX journey with OutSystems, focusing on mission-critical system development, store operations transformation, and in-house capability building. Furthermore, Chikara Teshima from OutSystems Japan will explain the essential application strategy—combining speed, flexibility, and governance—required as AI agents become deeply integrated into enterprise operations.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G303
AI is shifting from assisting people to autonomously carrying out multi-step, consequential work, and agentic AI is becoming the driver of enterprise transformation. Yet many companies stall at company-wide use—meeting notes, chatbots—short of the highest-value step: automating core business. We share the four 'AI Ready' conditions for trusting AI with core business—business context, trusted action, durable operations with security and governance, and economics that improve as you scale—with examples from Japan.
Thursday, November 05, 2026 / 11:00 AM - 11:30 AM JST
Room G304
Generative AI has made individual employees faster at drafting and summarizing — but few organizations can point to results the C-suite recognizes. The gap is structural, not a tooling problem. We'll break down three walls that block individual AI wins from becoming organizational results — process, context, and management — and share a practical framework for each: redesigning work by process, encoding tacit knowledge for agents to act on, and governing agents with identity, permissions, and cost controls. This is how agentic AI scales from individual use to repeatable organizational impact.
Thursday, November 05, 2026 / 11:45 AM - 1:15 PM JST
IT Xpo
Join us on IT Xpo for a bento box lunch. After lunch, enjoy beverages and desserts on IT Xpo while you engage with your peers, Gartner experts, and exhibitors. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.
Thursday, November 05, 2026 / 11:45 AM - 1:15 PM JST
Room G1
We are currently in the midst of an irreversible transformation driven by technology. However, is our modern society truly a continuation of the “progress narrative” that has defined human history as its most prosperous era? By reconsidering technological evolution not as mere “progress” but as “difference,” this session will explore the historical relationship between humans and their tools. We will share perspectives for examining what it means to be “human” and the essence of humanity in the AI-driven era. * Registration for the CIO Circle Lunch Program is limited to one session per person across all event days. * The CIO Circle Lunch will be followed by a presentation after lunch. During the first part of the session, we encourage you to enjoy your meal and take the opportunity to network with fellow participants.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G303
Integrating IT operations and security is vital for AI-driven transformation. Tailored for CIOs and CISOs, this session presents a new operating model utilizing the unified Veeam and Securiti AI platform. We detail establishing secure GenAI foundations via GenCore and eliminating "Toxic Combinations" through advanced DSPM featuring data discovery and access governance. Learn to execute contextual surgical recoveries during cyber incidents, reduce ROT data to optimize costs, and enhance unstructured data governance, delivering a cyber resilience strategy that meets board expectations.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G304
Generative AI is evolving from simple answer tools into autonomous agents connected to enterprise systems that make decisions and execute tasks. To gain a competitive edge, organizations must decide what to delegate, how much authority to grant, and when people should intervene. This session presents AI governance as a strategic foundation for scaling AI. SMBC will share why it chose Citadel AI and its governance priorities. Citadel AI will introduce an integrated platform for pre-deployment evaluation, continuous risk management, and real-time control of AI agent behavior.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G314
Artificial intelligence is transforming the way presentations are created. But is it truly improving productivity, or increasing cost and complexity? In this session, think-cell explores how AI can support high-stakes business presentations while keeping people in control. Through a live demonstration, you'll see how AI and Microsoft PowerPoint and Excel work together to transform data into decision-ready presentations from data analysis and chart creation to key insights and action titles. Discover how purpose-built AI helps reduce manual work while enabling faster, better business decisions.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G316
AI agents are the new digital workforce, but also the new insider threat. Operating with legitimate credentials, their risky actions can bypass traditional perimeter defenses, creating a critical blind spot. The key is shifting focus from permissions to behavior. This session reveals why analyzing every agent's actions to detect anomalies is essential to distinguish between legitimate tasks and hidden threats, securing your organization in the age of AI.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G318
Over 90% of university and 60% of high school students use AI, believing "no AI means no future." Soon, they'll join your company. Despite an 87% corporate AI adoption rate, only 1 in 4 reduced work hours. The biggest strugglers? Middle managers. How do we evaluate AI outputs? What tasks remain human? Unless this becomes shared know-how, processes won't evolve. Leveraging frontline expertise in AI education, the speaker reveals management strategies to empower AI natives and build an organization this generation chooses.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G301
JFE Steel is promoting the CPS transformation of all manufacturing processes as part of its DX strategy to realize an Intelligent Steelworks powered by Cyber-Physical Systems (CPS), aiming to improve productivity, quality, and operational stability through an end-to-end CPS spanning both steelworks and enterprise-wide operations. In this session, JFE Steel will introduce its DX strategy and J-DNexus®, developed as one of its initiatives toward realizing the Intelligent Steelworks. JFE Systems will also introduce Cognite Data Fusion®, the data integration platform utilized by J-DNexus®.
Thursday, November 05, 2026 / 11:45 AM - 12:15 PM JST
Room G302
How can companies move generative AI beyond pilots and scale it safely across the enterprise? Konoike Transport will share how it addressed governance, in-house development burden, response quality, and fragmented information by adopting Glean. The company expanded from about 100 early users to 1,200, cut manager-report preparation time by roughly 90%, and is now building toward 100 AI ambassadors and 75 production-ready agents. Attendees will gain practical lessons on build vs. buy, governance, adoption, and KPIs for business impact.
Thursday, November 05, 2026 / 12:25 PM - 12:45 PM JST
Stage 1
Software development faces a major turning point: shifting from AI assisting human coders to AI agents autonomously executing tasks. Beyond boosting productivity, this transformation reshapes IT investments, processes, organizational structures, and talent strategies. In this session, Cognition—creator of the AI engineer 'Devin'—presents enterprise case studies showing how AI agents transform labor-intensive tasks like legacy modernization, test automation, and technical debt reduction. We examine what IT leaders must change today.
Thursday, November 05, 2026 / 12:25 PM - 12:45 PM JST
Stage 2
More information is coming soon.
Thursday, November 05, 2026 / 12:50 PM - 1:10 PM JST
Stage 1
Forward-deployed engineering (FDE) is an AI delivery model, not magic. While it can build internal capabilities and become a game changer, implementation failures stem from organizational structures and operating model immaturity, not AI technology itself. This session outlines critical precautions for CIOs across the FDE engagement life cycle, from precontracting through development and launch of AI in the business processes.
Thursday, November 05, 2026 / 1:15 PM - 1:45 PM JST
Room G7
Top strategic predictions for 2027 and beyond.
Thursday, November 05, 2026 / 1:15 PM - 1:45 PM JST
Room G2
High maturity organizations spend how much on AI? Governance and security consume what portion of the AI budget? The chance of failure with AI is what now? Which use cases are the ones most likely to deliver ROI? Find out the truths no one else will tell you about AI adoption in enterprises and what you can do to make AI work for you -- and what others are doing to make it work for them.
Thursday, November 05, 2026 / 1:15 PM - 1:45 PM JST
Room G304
Physical AI refers to tangible AI systems that sense and act in the real world: where digital rubber meets the physical road, bringing intelligence out of software and into real-world environments. Bridging IT and OT through innovative AI capabilities, physical AI brings new business opportunities beyond asset-intensive industries. This session aims to guide CIOs in integrating off-the-shelf solutions into "repeatable engineered outcomes."
Thursday, November 05, 2026 / 1:15 PM - 1:45 PM JST
Room G302
In light of incidents originating in the supply chain and the Ministry of Economy, Trade and Industry's "Cybersecurity Measures Evaluation System for Strengthening Supply Chains," the time has come to accelerate cyber risk management in the supply chain. This session will explain the current state of supply chain cyber risk management and provide practical solutions.
Thursday, November 05, 2026 / 1:15 PM - 1:45 PM JST
Room G303
IT's role is rapidly transforming, and legacy operating models are no longer fit for purpose. The post-AI job redesign effort, agentic AI and global instability are forcing CIOs and their peers to accept that they can no longer succeed without coleading change. Join this session to learn the essential steps to reimagine your operating model for this new era and secure IT's future.
Thursday, November 05, 2026 / 1:15 PM - 2:00 PM JST
Room G215
Gartner redefines the interpersonal skills essential for excellent leadership as a CIO as power skills that amplify influence and deliver results. The aim of this program is to encourage self-assessment and analysis of these power skills, discuss ways to improve them and foster insights and inspiration for future self-improvement.
Thursday, November 05, 2026 / 1:15 PM - 2:45 PM JST
Room G314
Talent is a critical enabler of success in digital business and IT strategy, as well as a key source of competitive differentiation. In this workshop, participants will design a strategic workforce plan aimed at developing future-ready talent capable of responding to evolving business needs. Participants will then engage in discussions with one another to exchange ideas on their proposed plans and deepen their understanding.
Thursday, November 05, 2026 / 1:15 PM - 2:45 PM JST
Room G316
Many companies are adopting AI as part of their digital transformation, but few can clearly and logically explain how much its use is improving productivity or what kind of business value it is creating. This workshop explores methods for defining, measuring and communicating value in order to improve employee productivity, secure a competitive advantage through business value creation and realize future business transformation.
Thursday, November 05, 2026 / 2:00 PM - 2:45 PM JST
Room G318
In this limited-access session, Gartner experts will share critical insights on where enterprise SaaS is vulnerable, why traditional strategies are falling short and how to build defensible value for the future. Attend this session to learn more.
Thursday, November 05, 2026 / 2:00 PM - 2:45 PM JST
Room G218
AI is scaling faster than we can secure it, and leaders are facing a perfect storm of shadow AI, evolving cyber attacks, fragmented ownership, and regulatory complexity. How are your prioritizing your organization's security risks? What are you reacting to, and what are you being proactive about? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Thursday, November 05, 2026 / 2:00 PM - 2:50 PM JST
Room G417
Based on Mitsui Chemicals' current initiatives and key challenges, we will exchange perspectives on data platform and governance strategies that serve as the foundation for AI competitiveness. Drawing on insights and best practices from leading organizations, we will provide perspectives on enterprise-wide data utilization, architecture for the generative AI era, and the effective use of contextual data.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G1
Security is no longer an IT concern. It is the business itself. AI can turn a weakness into an attack in hours; for leadership to grasp it and respond takes days. That is not a technology gap but a management gap, and it decides whether the business survives. You cannot protect what you cannot see. Just as no company can be steered on incomplete sales figures, no AI can protect one on incomplete data. I have long advocated a way to protect the business, and the three conditions it requires. This session shows what happens once they are met, and sends you home with those conditions.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G2
While GenAI boosts individual efficiency, it often fails to translate into organization-wide productivity gains. Replacing SaaS is one approach being explored to connect AI adoption to business performance, but making it work requires not only integrated cloud-based data and identity infrastructure, but also reshaping the organization to fully leverage AI. In this session, we share practical insights into the "SaaS is dead" reality, drawing on our own experience replacing multiple SaaS platforms with a combination of AWS and Claude Code.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G301
While multimodal AI has advanced rapidly, general-purpose models still struggle to accurately comprehend complex 3D shapes, spatial relationships, and technical drawings. This session explores the technical roadmap toward a manufacturing-specific foundation model capable of deeply understanding 3D CAD and engineering blueprints. Designed for DX and engineering leaders seeking actionable AI integration strategies.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G302
As businesses pursue sustainable growth and digital transformation, modernizing legacy core systems while securing IT talent is a critical challenge. Hino Motors shares lessons from retiring a mainframe that had operated for over 50 years and modernizing a 4-million-line system. Learn how to rationalize legacy assets, automate operations, and manage migration quality. SoftRoad presents a pragmatic approach to building an AI-native IT foundation, backed by 970+ projects and proprietary AI-powered conversion technology.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G303
In 2017, TOTO LTD. celebrated its 100th anniversary and began organizational transformation for sustainable growth. In 2020, TOTO migrated from SharePoint to LumApps to strengthen internal communication. It introduced the digital magazine and features such as likes and comments to encourage dialogue. A key turning point came when the CEO began sharing everyday topics on a dedicated channel, connecting directly with employees. These efforts helped TOTO achieve an engagement rate about twice the industry benchmark. This session shares TOTO’s insights and efforts to expand this culture globally.
Thursday, November 05, 2026 / 2:00 PM - 2:30 PM JST
Room G304
Rapid advances in AI and other technologies are raising expectations for IT departments. Beyond maintaining systems and digital assets, IT must show how its work supports business growth and corporate goals. Many organizations, however, struggle to link IT investments and digital initiatives to measurable business outcomes. This session explains how to connect strategy, IT assets, investment plans, and business results. Through a Planisware Enterprise demo and real-world examples, it highlights practical ways for IT to become a true business partner in management decision-making.
Thursday, November 05, 2026 / 2:00 PM - 2:45 PM JST
Room G217
AI is moving beyond efficiency gains into a stage where it drives real business outcomes, yet many organizations remain stuck in pilot mode. The key to advancing toward outcome-driven AI leadership lies in balancing three imperatives: return on investment (cost), trusted governance, and sustainable growth. In this boardroom session, CIOs will engage in a candid, peer-to-peer discussion on the practical decision-making frameworks they face, drawing on Amazon's own transformation lessons.
Thursday, November 05, 2026 / 2:30 PM - 3:15 PM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Thursday, November 05, 2026 / 2:45 PM - 3:05 PM JST
Stage 1
AI is shifting the line between work only people can do and work AI can handle. At the major logistics companies and manufacturers we support, AI has cut operating costs significantly. What stayed with people, and how much was handed to AI? Using real cases, this session shows how operations changed, the cost impact, and the ways of delegating work that delivered results. Beyond that is a shift from companies where people instruct AI to ones where AI designs the work and asks people to decide. From our own practice, we discuss redesigning work and people's roles for AI-driven management.
Thursday, November 05, 2026 / 2:45 PM - 3:05 PM JST
Stage 2
In this session, we will explore why AI agents must be treated as a new class of identity and examine the essential capabilities required to secure them, including lifecycle governance, least-privilege access, and dynamic, runtime authorization.
Thursday, November 05, 2026 / 3:15 PM - 3:45 PM JST
Room G2
As organizations evolve into the next generation of operations, including agent-based AI, strong leadership from top management is essential to ensure that AI investments translate into tangible business outcomes. In this session, we will share Seven & i Holdings’ AI strategy and its global “Center of Excellence” approach. We will also discuss practical solutions to challenges encountered in leveraging AI in business operations, such as integrating data platform and building effective governance. Join us to learn how strategic technology initiatives can establish true AI Readiness and help drive the next stage of business growth and transformation.
Thursday, November 05, 2026 / 3:15 PM - 3:45 PM JST
Room G1
AI is reshaping work faster than most organizations can adapt. To keep pace, CIOs must develop a workforce that can continuously evolve as technology and business priorities change. This session explores why adaptability becomes a differentiating workforce capability in the AI era and how versatilists can accelerate it. Learn practical approaches to identify, develop, and deploy talent that combines deep expertise with the ability to adapt across changing contexts, helping organizations evolve with AI and unlock greater value from it.
Thursday, November 05, 2026 / 3:15 PM - 3:45 PM JST
Room G304
Some technologies can’t be ignored; they can reshape an industry to the point where unprepared companies wake up to find they no longer have a business. Others go further: reshaping industries or impacting how humans produce, manage and maintain everything. Gartner’s Emerging Technologies and Trends team identified 12 such technologies, all of which will impact Gartner customers — whether prepared to take advantage of them to differentiate and grow, or denying their impact while customers fade away.
Thursday, November 05, 2026 / 3:15 PM - 3:45 PM JST
Room G7
Strategic planning is being fundamentally rewritten by technology. AI, agentic systems, deep‑research tools, scenario engines, and digital‑twin platforms are shifting strategy from an episodic, human‑only process to a continuously computed, technology‑enabled discipline. In this session, we present a bold framework showing how CIOs can transform the strategy cycle by building three core capabilities: 1. An AI‑powered Strategic Intelligence Layer that continuously scans external signals and internal assumptions 2. Next-generation future - casting driven by simulation, agentic forecasting, digitally enabled scenario planning 3. And a Strategy Co‑Pilot that automates the creation of strategic artifacts, portfolio decisions, and personalized strategy communication Backed by Gartner research across emerging AI use cases and the reference architecture for strategic planning, this session gives CIOs specific actions to take in the next 12 to 24 months to modernize how their enterprises sense, decide, and adapt. Attendees will leave with a clear playbook to operationalize the “technology of strategy."
Thursday, November 05, 2026 / 3:15 PM - 4:00 PM JST
Room G216
As AI agents drive transformative change across the enterprise, they also bring us a new paradigm of security challenges. CIOs must proactively collaborate with security leaders and business leaders, to handle the risk. This session will explore the critical security considerations when integrating AI agents into business processes.
Thursday, November 05, 2026 / 3:15 PM - 4:15 PM JST
Room G314
A practical, scenario‑based Clinic designed to help procurement, sourcing and IT leaders negotiate optimal commercial and contractual outcomes during an ERP implementation. Participants will learn how to manage ERP & SAP’s cloud licensing structures, navigate migration‑linked cost drivers, avoid lock‑ins and align contract terms with the organization’s long‑term architectural roadmap.
Thursday, November 05, 2026 / 3:15 PM - 4:00 PM JST
Room G215
Reductions in management layers to improve productivity and reduce costs induces anxiety in middle managers about their roles being replaced by AI and being undervalued in their organization. Since transformation is inevitable, AI investments cannot be bypassed. In this session, we reframe middle managers not as a frozen middle but as the core driving transformation. Explore the concrete support measures to help middle managers evolve from supervisors of technology into leaders in the AI age.
Thursday, November 05, 2026 / 3:15 PM - 4:45 PM JST
Room G316
The CISO and security team are working with key business partners to explore challenges in modernizing security practices for business continuity & resilience. The group identified core principles: Predictive, resilient, recover, adapt, assess and restore. Topics for the modernization pick-up team include the role of cybersecurity in organizational resilience, defining and prioritizing crown jewels, building resilience to multienvironment infrastructure and integrating AI & advanced technologies into resilience planning.
Thursday, November 05, 2026 / 3:15 PM - 4:05 PM JST
Room G417
It is believed that an era will arrive where humans and AI work together, with AI employees taking on roles and becoming part of the organization. On the other hand, many AI users currently struggle to integrate AI into their daily operations. To bridge the gap between AI's value and outcomes, a roadmap for structural organizational transformation aimed at human-AI collaboration is essential. This session will position the IT department's driving model as the grand design for the entire organization and clarify why this leads to cross-departmental success and the construction of scalable frameworks.
Thursday, November 05, 2026 / 4:00 PM - 4:45 PM JST
Room G218
The CIO role is rapidly transforming amid technological advancements and AI-driven disruption. Today’s CIOs must demonstrate leadership in increasingly ambiguous environments, shifting from traditional IT delivery to strategic business enablement. In this Peer Meetup, you'll discuss shifting focus from IT delivery to strategic enablement, leading in ambiguous environments, and shaping the future CIO role through technology.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G1
Organizations must quickly turn AI innovation into business outcomes. Maximizing the value of generative and agentic AI requires transforming while leveraging existing systems, processes, and data. This session presents an approach that keeps existing ERP running stably while combining operational optimization through data, workflow transformation, and automation with agentic AI innovation. CIOs and IT leaders will gain a practical path for deciding what to retain, optimize, and invest in across their core systems as they evolve step by step toward an intelligent enterprise.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G2
Employees already use AI at work — often via browsers, often without IT approval — and autonomous AI agents are starting to act on their behalf. Japanese enterprises must balance global AI competitiveness with the Personal Information Protection Act and strict industry compliance. Blocking AI risks falling behind; ignoring agent risk invites uncontrolled exposure. The sustainable answer: govern both humans and AI agents — identity, authorization, data protection, and audit — from the browser itself, enabling safe AI adoption without sacrificing security or trust.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G301
Business teams want to use AI; IT teams need to prevent data leaks. At Cybozu, guidelines meant to protect the company proved hard to apply in daily work. We shifted from "How do we stop this?" to "How can we move forward safely?" We recast the rules as practical criteria, updated them as AI evolved, and supported adoption with a dedicated team, help desk, short videos, and local briefings. Now, 93% of employees worldwide use AI daily. This session shares the governance behind that progress and a challenge: unease among experienced employees about AI output.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G302
While organizations accelerate Generative AI adoption, many initiatives remain stuck at the PoC stage. The barriers are rarely technical—they stem from organizational and governance challenges. Toyota Tsusho Systems shares lessons from AI projects across the Toyota Group: Sales Analytics –LLM engineering, cost optimization, and production deployment Enterprise AI Platforms -orchestration, governance, and rollout AI Commercialization–code review, SLA design, and business transition Executives will gain a playbook for crossing the "Valley of Death" and turning AI PoCs into business value.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G303
Generative AI has accelerated adoption across manufacturing, yet many initiatives remain confined to pilot projects. Why do some companies successfully advance AI transformation while others struggle to scale? Drawing on practical experience from manufacturing transformation programs, this session explores the characteristics of organizations progressing toward AI-first operations. We discuss how leading manufacturers align business vision, people, processes, IT/OT systems, and AI capabilities to create sustainable value, and evolve from isolated AI projects to enterprise-wide transformation.
Thursday, November 05, 2026 / 4:00 PM - 4:30 PM JST
Room G304
Global AI investment will hit $2.5T by 2026, yet only 6% of enterprises see real EBIT impact. Most are stuck in "pilot purgatory," facing gaps in context, execution, and governance. This session reveals how high performers bridge these gaps by treating humans and AI as a single hybrid workforce. We introduce Siemens Intelligence Center X—a unified platform that integrates knowledge graphs, agentic orchestration, and enterprise governance to turn AI potential into measurable financial results. Learn how to move beyond individual gains to organizational transformation.
Thursday, November 05, 2026 / 4:00 PM - 4:45 PM JST
Room G217
While talent is capital, a single resignation can erase it. Historically, companies struggled to retain veteran "tacit knowledge." Today, the paradigm has shifted. With GPT-5 class AI running on local GPUs, autonomous agents can now absorb and preserve individual expertise. We are entering an era where people nurture knowledge and AI inherits it. Drawing on Ricoh’s real‑world practices—including the operation of 10,000 AI agents and executive‑level AI—this session discusses how to realize the compound interest of knowledge, supported by concrete strategies and outcomes.
Thursday, November 05, 2026 / 4:15 PM - 5:05 PM JST
Room G417
Overview: As AI integration accelerates across business operations, organizations face shifting cost models, novel vendor dynamics, and evolving compliance requirements. This meeting focuses on strategic approaches to modernizing vendor management. Participants will explore practical frameworks to control AI-driven expenditures, refine general negotiation strategies, and align procurement structures to maximize long-term vendor value.
Thursday, November 05, 2026 / 4:45 PM - 5:15 PM JST
Room G2
Innovation has now become AI-led, providing more value and growth to create transformative outcomes for high-performing CIOs and innovation leaders. AI-enabled innovation management platforms and techniques help generate, evaluate and implement more and better ideas, faster, supporting the execution and scaling of AI-led innovations to generate higher financial impacts. This session discusses recent cases, techniques and insights from mature innovators on how to achieve the desired business outcomes from innovation.
Thursday, November 05, 2026 / 4:45 PM - 5:15 PM JST
Room G1
AI investment is accelerating at an unprecedented pace, but for many enterprises, adoption is scaling faster than governance, planning and cost management. As AI becomes embedded across infrastructure, products, SaaS platforms and employee workflows, organizations are accumulating dozens of decentralized use cases that mature at different speeds and often escape enterprise-wide visibility. This creates a growing risk that AI-related costs and operational dependence will outpace budgeting and optimization efforts, forcing CIOs into reactive funding decisions. To avoid being overwhelmed by this emerging AI cost wave, organizations must improve cost visibility, develop accurate forecasts and establish governance mechanisms before spending becomes difficult to control. In this session we lay out how to prevent the potential costs blowouts that will ensue without a structured management framework.
Thursday, November 05, 2026 / 4:45 PM - 5:15 PM JST
Room G303
Product antipatterns are common approaches that seem effective in the short term but ultimately undermine desired results. This session uses findings from Gartner’s 2025 State of Agile and Product Transformations survey to show CIOs the costs of common antipatterns and the proper patterns to follow instead.
Thursday, November 05, 2026 / 4:45 PM - 5:15 PM JST
Room G301
The use of consulting services for digital transformation and system modernization is growing. However, few enterprises have a clear solution on how to evaluate their proposals and performance, or how to verify their cost-effectiveness. In this session, a Gartner expert will discuss solutions to these issues.
Thursday, November 05, 2026 / 4:45 PM - 5:15 PM JST
Room G304
Is Mythos a monster or just great marketing? Advanced Cybersecurity AI will change the game for attackers from innovation to automation and automation is a game enterprises can win! We lay down five sources of advantage from Cybersecurity AI and how you can size them for an edge today.
Thursday, November 05, 2026 / 4:45 PM - 5:30 PM JST
Room G216
CxOs responsible for ERP projects can reduce the risk of project delays and budget overruns by keeping customization to a minimum. In this session, based on the results of a domestic survey conducted by Gartner, we will explore the actions to be taken at each stage — concept planning, product selection, requirements definition and design/development — through a Q&A with the analyst and participants.
Thursday, November 05, 2026 / 4:45 PM - 5:30 PM JST
Room G318
Many enterprises are beginning to recognize the reality of the new world and the AI industrial revolution. However, they continue to struggle with the transition from legacy mindsets to the new ways of thinking demanded by this era. In this session, we will address this historic and critical theme and respond directly to questions from participants.
Thursday, November 05, 2026 / 4:45 PM - 5:30 PM JST
Room G314
Questions to consider: What is your organization’s current cost optimization strategy? What role do you see IT playing in organizational cost optimization? How do you keep the organization from a spiral of continual cost cutting?
Thursday, November 05, 2026 / 4:45 PM - 5:30 PM JST
Room G215
Reductions in management layers to improve productivity and reduce costs induces anxiety in middle managers about their roles being replaced by AI and being undervalued in their organization. Since transformation is inevitable, AI investments cannot be bypassed. In this session, we reframe middle managers not as a frozen middle but as the core driving transformation. Explore the concrete support measures to help middle managers evolve from supervisors of technology into leaders in the AI age.
Thursday, November 05, 2026 / 5:30 PM - 7:00 PM JST
Room G7
Enjoy this special networking opportunity with other CIOs and IT Executive Leaders. Gartner analyst and Executive Partners will also be in attendance to welcome you. We warmly welcome first-time attendees. Please feel free to participate.
Friday, November 06, 2026 / 8:00 AM - 9:00 AM JST
Room G1
Enjoy coffee and light refreshments before the conference.
Friday, November 06, 2026 / 8:00 AM - 5:00 PM JST
Room G401
Join us in the Exclusive Member Lounge where you can enjoy coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your Exclusive Member Experience page.
Friday, November 06, 2026 / 8:00 AM - 5:00 PM JST
Gartner Showcase, 4F, G411
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Friday, November 06, 2026 / 8:00 AM - 5:00 PM JST
Registration Desk
Registration and Information Hours for the day.
Friday, November 06, 2026 / 9:00 AM - 9:45 AM JST
Room G7
Trust is something we can intentionally design into our systems. Audrey Tang draws from Taiwan's digital democracy and the 6-Pack of Care to demonstrate how CIOs can transform AI from an opaque black box into a transparent system that those impacted can question and improve. This session outlines three actionable steps: assign every AI deployment a named owner who publicly responds within a set timeframe; ensure safety is verifiable, with assessments that affected communities can conduct themselves; and harness collective intelligence to establish the rules, as seen in Taiwan when 447 randomly selected citizens collaboratively addressed a surge in online scams. CIOs will leave equipped with a clear path to keep AI accountable to the people it serves, making governance a reliable foundation for trust and efficiency.
Friday, November 06, 2026 / 9:00 AM - 9:50 AM JST
Room G417
A discussion on the evolution and competitive landscape of the Physical AI market over the next five to ten years, as well as the areas where Fujitsu can leverage its strengths as a technology and service provider.
Friday, November 06, 2026 / 9:45 AM - 10:15 AM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Friday, November 06, 2026 / 9:45 AM - 10:15 AM JST
Room G401
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Friday, November 06, 2026 / 9:45 AM - 3:30 PM JST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers and exhibitors. Attend a Stage session to see technology in action.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G7
CEOs are enacting new strategies to address technology and data sovereignty concerns, geopolitical risks and talent challenges, as well as to meet investor pressure to capture value from AI. Our annual global CEO survey will shed light on shifts in CEO strategic priorities, enabling CIOs to better plan and execute their MCP.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G304
More than half of AI users are still struggling to integrate AI into daily work, creating a value gap that only a structured human-AI journey can bridge. This session reveals why treating IT readiness as the blueprint for the entire organization creates a scalable framework for cross-functional success. Gartner predicts that by 2030, 75% of IT work will be done by humans and AI, but the current skill gaps risk a $5.5 trillion loss in global performance by 2027.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G302
The evolution of the CIO through 2030 isn't a slow burn; it’s a total overhaul driven by four relentless forces. There is no middle ground: CIOs who leverage those forces will thrive; those who ignore them will be replaced.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G2
AI agents are arriving fast, yet many firms fail to turn AI spend into results. The gap is not model quality, but execution: Skills and decision rights, operating controls and data/knowledge readiness. This session gives CIOs a people × Ops × data investment framework, distinguishes human vs. structural capital, and offers a 90-day path from a starting use case to standardize and scale with KPIs.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G1
When asked, "Is our company really safe?" what should the CIO/CISO present and how should they respond? In this session, we will organize the fundamental measures for ransomware countermeasures and explain controls to minimize damage to the company, introducing ways to confidently answer such questions.
Friday, November 06, 2026 / 10:15 AM - 10:45 AM JST
Room G303
Faced with challenges such as a declining workforce and increased turnover among younger employees, CIOs are being called upon to find solutions through technology. This session will explore how advanced technologies can drive innovation in the digital workplace, including end-to-end automation with AI and the realization of diverse workstyles that meet individual employee needs.
Friday, November 06, 2026 / 10:15 AM - 11:00 AM JST
Room G215
AI-led innovation is an essential priority for organizations seeking to optimize operational efficiency and growth. Join this session to know how to accelerate innovation and increase the chances of achieving the desired business outcomes. Explore how AI-led innovation changes human-AI collaboration, how it is different from traditional innovation and some case examples of AI-led innovation.
Friday, November 06, 2026 / 10:15 AM - 11:00 AM JST
Room G316
Talent is a critical enabler of success in digital business and IT strategy, serving as a key source of competitive differentiation. In this roundtable, participants will first gain an understanding of strategic workforce planning to develop future-ready talent capable of meeting evolving business needs. This will be followed by a participant discussion to share approaches, explore execution challenges, and deepen understanding through the exchange of insights and best practices.
Friday, November 06, 2026 / 10:15 AM - 11:00 AM JST
Room G314
Digital transformation in manufacturing faces barriers across frontline operations, organizational structures and executive leadership. In this session, participants will discuss obstacles in promoting DX, their causes and context. This session includes an exchange of CIO approaches and initiatives to overcome these barriers, with examples from other organizations and future strategies.
Friday, November 06, 2026 / 10:15 AM - 11:45 AM JST
Room G318
As AI adoption expands, it creates unintended "behavioral by-products" in employee skills and actions. These shifts can threaten productivity, morale and the achievement of business goals. This workshop explores 3 key categories of these by-products: skill decay, experience compression and emotional impact. Through identifying specific desirable and undesirable by-products within your own AI use cases and formulating initial mitigation strategies, we will define a pathway to maximize the value of AI.
Friday, November 06, 2026 / 11:00 AM - 11:45 AM JST
Room G218
AI is reshaping legacy modernization, making it essentially required for growth, but also faster and more achievable to do than ever before. What tools and strategies are you using to get started, and how are you assessing your needs? How are you integrating human expertise and governance? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Friday, November 06, 2026 / 11:00 AM - 11:30 AM JST
Room G7
Few companies have achieved true business transformation through GenAI. While chat tools introduced personal AI use, they fall short of delivering measurable business impact. LayerX doubled operational efficiency by building and deploying AI agents. The key is Enterprise AI—connecting tailored agents with enterprise data and knowledge. Instead of relying on individual prompt skills, how can companies rapidly create agents that empower everyone? For executives, business and DX/IT leaders, LayerX shares insights on rapid agent development with FDE and AI-FDE, and future business strategy.
Friday, November 06, 2026 / 11:00 AM - 11:30 AM JST
Room G2
More information is coming soon.
Friday, November 06, 2026 / 11:00 AM - 11:30 AM JST
Room G301
Generative AI adoption has accelerated across every industry, yet many organizations still struggle to demonstrate measurable business value. This session explores how behavioral data becomes the missing layer between AI investment and business results. Learn how real-time user context enables AI agents to make better decisions, proactively assist users, and provide measurable evidence of business impact. Through practical examples and customer stories, discover an operational approach that helps organizations move beyond AI experimentation toward scalable and outcome-driven Agentic AI.
Friday, November 06, 2026 / 11:00 AM - 11:30 AM JST
Room G302
Recently, cyber incidents have surged where attackers use vulnerable third parties to breach well-secured companies. Consequently, "Third-Party Risk Management" (TPRM) has become a top priority in industry guidelines. Despite strong internal security, one weak link among subsidiaries, contractors, or cloud services can trigger a major attack. However, managing all third parties internally is extremely difficult due to high complexity and resource constraints. This presentation covers the latest TPRM trends and explains methods for highly effective management despite limited resources.
Friday, November 06, 2026 / 11:00 AM - 11:30 AM JST
Room G303
Generative AI has evolved beyond text and image generation into "Agentic AI," capable of thinking, deciding, and executing autonomously. This paradigm shift is fundamentally transforming business operations. However, a solid data foundation and governance are key to running agents safely and effectively. Through leading corporate case studies, this session explores how autonomous workflows drive real results. Going beyond feature demos, we discuss how comprehensive data management and reliability elevate AI into a true partner, offering a roadmap for process reform.
Friday, November 06, 2026 / 11:00 AM - 11:45 AM JST
Room G217
AI and technology are evolving from tools for improving competitiveness and efficiency into forces that shape how businesses operate and organize. As their impact extends beyond the digital realm, companies must rethink themselves with AI as a fundamental premise. What should business leaders focus on, and what needs to change? This session explores key AI and technology trends, the structural shifts they are driving, and the challenges and barriers businesses will face. Participants will openly share real-world challenges and best practices, drawing also on NTT DATA’s experience.
Friday, November 06, 2026 / 11:45 AM - 1:00 PM JST
IT Xpo
Join us on IT Xpo for a bento box lunch. After lunch, enjoy beverages and desserts on IT Xpo while you engage with your peers, Gartner experts, and exhibitors. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action.
Friday, November 06, 2026 / 11:45 AM - 1:00 PM JST
Room G1
* Registration for the CIO Circle Lunch Program is limited to one session per person across all event days. * No presentation will be held during the CIO Circle Lunch on this day. We encourage you to enjoy your meal and connect with fellow participants throughout the lunch session.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G301
GenAI widens the cyber asymmetry, accelerating indiscriminate "probabilistic" attacks. Yet, defenders cannot rely solely on probabilistic AI. Attackers play a "lucky if it hits" game, but defenders cannot afford being "lucky to block." This session divides security into "probabilistic" and "deterministic" domains. We explore the future potential of probabilistic AI defenses, while outlining deterministic measures urgently needed today. Focusing on vulnerability management, we share case studies on how to make vulnerability testing "anytime, anywhere, for anyone."
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G302
CIOs are asked not whether they've adopted AI, but how much it improves value drivers like revenue and cost. AI shifts in months, models and clouds keep changing, and agents multiply, hard to track. A Dataiku/Harris Poll survey found only 25% of CIOs can monitor all production agents in real time, and 74% regret a major AI vendor decision in 18 months. What's needed: a platform that survives tech change, plus governance to discover, monitor, and control every agent. This session covers moving AI beyond PoCs to real value, scaling from the CoE to business units, with an Agent Management demo.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G303
More information is coming soon.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G304
As organizations shift from AI experimentation to agentic AI at scale, Okta offers a new lens: don't eliminate risk—right-size it. No single vendor can answer where your agents are, what they can do, and what they're doing. That's why Okta leads the Blueprint Alliance, an industry coalition setting the standard for the secure agentic enterprise. Join an Okta session about how this approach turned identity into an engine for both security and growth.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G314
More information is coming soon.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G316
As the operation of agentic AI accelerates, the key lies not in how large the models can be made, but in the “craftsmanship” required to meticulously integrate them into a company’s operations and refine them into a unique experience. In this session, we will present a concrete vision of the future of back-office operations, where administrative departments collaborate with AI to drive next-generation corporate growth through a human-centered approach.
Friday, November 06, 2026 / 11:45 AM - 12:15 PM JST
Room G216
As IT environments grow more complex, teams face expanding attack surfaces, mounting cost pressures, and rising expectations. And they’re turning to AI and automation to meet the challenge. This session explores the shift from reactive support to autonomous operations. Discover how to detect issues earlier and automate fixes to reduce disruptions, drive efficiency, and optimize costs. You’ll walk away with practical steps to improve your digital employee experience (DEX)—increasing productivity, driving innovation, and creating a competitive edge for your organization.
Friday, November 06, 2026 / 12:30 PM - 12:50 PM JST
Stage 1
Gartner's latest Magic Quadrant for Cloud AI Infrastructure highlights the evolving market landscape for cloud AI infrastructure and the key factors influencing enterprise adoption. This session will explore the report's major findings, market trends, and evaluation criteria, along with their implications for cloud and AI strategy.
Friday, November 06, 2026 / 12:30 PM - 12:50 PM JST
Stage 2
Why do AI and Industry 4.0 pilots struggle to scale? Drawing on Gartner Hype Cycles, this session highlights five technologies that together form the foundation for enterprise-wide deployment of AI, enabling more connected, intelligent and increasingly autonomous manufacturing operations.
Friday, November 06, 2026 / 1:00 PM - 1:45 PM JST
Room G218
As technology advances and global uncertainty grows, cyber risk has become inseparable from business risk. CIOs must lead the charge in building resilient organisations by leveraging AI, preparing for disruptions and ensuring that security is woven into every business decision. Join this peer meetup to discuss approaches for building cyber resilience in the face of sophisticated threats and geopolitical disruptions.
Friday, November 06, 2026 / 1:00 PM - 1:30 PM JST
Room G7
At ServiceNow, we have been working on a comprehensive business transformation to drive growth and improve profitability. Based on our aspiration to achieve ServiceNow’s operational excellence on ServiceNow’s AI platform, we named this initiative “Now on Now.” This session will review practical examples from our transformation journey, including org- change-management, CxO dashboards supporting data-driven decision-making, and AI governance approaches. By sharing our experiences, we’d like you to take away a structured roadmap and actionable next steps for your AI transformation journey.
Friday, November 06, 2026 / 1:00 PM - 1:30 PM JST
Room G2
More information is coming soon.
Friday, November 06, 2026 / 1:00 PM - 1:30 PM JST
Room G301
The rise of Frontier AI and autonomous agents is accelerating business innovation. However, expanding adoption breeds shadow AI and unmanaged risks, forcing leaders to balance AI enablement with governance. This session presents a unified cloud approach to safely embed frontier AI into your business. Learn how to gain instant visibility across multi-cloud and AI environments, prioritize key risks, and enforce governance without slowing development. Discover a practical roadmap to turn security from a constraint into an innovation accelerator in the frontier AI era.
Friday, November 06, 2026 / 1:00 PM - 1:30 PM JST
Room G302
Generative AI's first wave has passed and many companies are now implementing AI agents, but few reach the results they expected. The difference is not model choice or prompt engineering — it is the state of data left scattered across the organization. Drawing on a 426-company survey of large manufacturers and cases of agents in production, this session covers three points: what a data foundation must offer for AI to use it, why AI adoption fails to take hold, and quick starts that deliver early impact. For CIOs, data and analytics leaders, and DX teams hitting limits in accuracy and scope.
Friday, November 06, 2026 / 1:00 PM - 1:30 PM JST
Room G303
More information is coming soon.
Friday, November 06, 2026 / 1:00 PM - 1:45 PM JST
Room G217
You have ERP and PLM in place and have piloted generative AI. Yet ask it to propose parts to standardise and cut cost, and the answer is wide of the mark. The cause is not data volume or model quality: the data carries no meaning. Ask for the same defect rate and each function returns a different number. And while specialists write definitions by hand, meaning goes stale with every reorganisation. We show what a semantic layer for manufacturing is, and what changes once one exists. You then take a question of your own, write what a correct answer looks like, and discuss it with fellow CIOs.
Friday, November 06, 2026 / 1:45 PM - 2:15 PM JST
Room G7
Every year, we pick one of the most important emerging trends and explore that deeper. For 2026, there is no doubt: human-AI relationships. AI brings agency to technology; how will that change the way we relate to AI? Should robots have rights and responsibilities? In a connected world, can you even own AI? How do we overcome fear? Within these new relationships, let’s keep it real: AI is not your friend or teammate, but a toolmate.
Friday, November 06, 2026 / 1:45 PM - 2:15 PM JST
Room G2
The world is undergoing a profound transition into a new, AI-driven industrial era The evolution of AI agents is accelerating this shift, fundamentally reshaping societies and industrial structures. In this session, we will define and provide recommendation on the new mindset for 2027 that both enterprises and individuals must adopt to thrive in the era of human-AI coexistence.
Friday, November 06, 2026 / 1:45 PM - 2:15 PM JST
Room G304
AI investment is now material, not experimental. Yet few enterprises clearly understand total AI program economics. Join us to explore the full cost stack of enterprise AI in 2026: infrastructure, licensing, integration, governance, talent, model operations and run-cost volatility. We examine how agentic systems affect cost predictability and how hidden integration overhead can exceed model expenses. Using aggregated budget data and deployment case analysis, we provide benchmarks for AI program scale and cost distribution. We also explore how shifting from variable labor to semi-fixed technology is changing operating leverage.
Friday, November 06, 2026 / 1:45 PM - 2:15 PM JST
Room G1
AI is dismantling the moats that once protected business models, like helping competitors become good enough in your strong areas, which can erode share, or making it easier and cheaper to replicate data volume, process complexity and digital experience. This session shows CIOs how defenses are being disrupted, where competitive risks are emerging and what practical actions they can take to rebuild advantage and protect enterprise relevance, with examples from several industries.
Friday, November 06, 2026 / 1:45 PM - 2:15 PM JST
Room G303
Domain specific agents are growing in popularity because general LLMs and agents are hitting a performance threshold. Not only is domain specialization becoming more affordable and accessible, but it is also unlocking better business outcomes for enterprises. Join this session to learn how leading enterprises leverage specialized agents to differentiate and unlock value.
Friday, November 06, 2026 / 1:45 PM - 2:30 PM JST
Room G215
Faced with challenges such as a declining workforce and increased turnover among younger employees, CIOs are being called upon to find solutions through technology. In this session, analysts will answer questions from attendees and explore how advanced technologies can drive innovation in the digital workplace, including end-to-end automation with AI and the realization of diverse workstyles that meet individual employee needs.
Friday, November 06, 2026 / 1:45 PM - 2:45 PM JST
Room G314
This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers.
Friday, November 06, 2026 / 1:45 PM - 2:30 PM JST
Room G316
Gartner redefines the interpersonal skills essential for excellent CIO leadership as power skills that amplify influence and drive results. This program aims to encourage self-assessment and analysis of these power skills, facilitate discussion on ways to enhance them and foster insights and inspiration for ongoing self-improvement.
Friday, November 06, 2026 / 1:45 PM - 3:15 PM JST
Room G318
The fundamental story is this: A midsize enterprise looking to grow in a highly uncertain environment needs to think twice about how it exploits technology. If you’re a CIO debating whether to support the business or be the business ... the answer is both. This is the new CIO job description. What got you the job in 2020 is no guarantee for success in 2030. While an IT director keeps the lights on, a CIO navigates darkness using technology.
Friday, November 06, 2026 / 2:30 PM - 3:00 PM JST
Room G1
AI has made in-house capability feel like the obvious answer—but most read it narrowly, as the capacity to build. What matters more is judgment: choosing what to build and improving until it delivers. Its foundation is agile: a Balanced Team—PM, designer, and engineer deciding across functions—looping through customer insight, testing, and improvement. Bekind Labs builds this inside organizations through real product work. This session shares cases—like a manufacturer guided over five years into a self-reliant 200-person org—and shows that results come from rooting agile in the organization.
Friday, November 06, 2026 / 2:30 PM - 3:00 PM JST
Room G2
A TBM Council evangelist will share insights on AI-era technology investment management through TBM (Technology Business Management), the methodology underpinning Apptio solutions. As AI investment grows, organizations need to understand where investments are going and what value they deliver. Learn how TBM helps manage AI investments as a portfolio by connecting investment, cost and business value to support decisions. An IBM case study will show how Apptio solutions help provide visibility into AI costs and investments and enable continuous optimization.
Friday, November 06, 2026 / 2:30 PM - 3:00 PM JST
Room G301
Rapid AI adoption brings critical security and governance challenges, yet overly strict controls can stifle innovation. This session addresses how enterprises can balance business growth driven by AI with robust risk management and cyber resilience. We will present a framework for aligning AI governance with corporate strategy, ensuring trustworthy operations while fostering agility. Learn practical approaches to building a resilient enterprise in the AI era.
Friday, November 06, 2026 / 2:30 PM - 3:00 PM JST
Room G303
As AI moves to full deployment, validation overhead is a key barrier. Inconsistencies create structural debt, fueling a vicious cycle as tacit knowledge hinders automation. We outline a Single Source of Truth for AI, proposing governance using contract data—where terms are defined—as an authoritative foundation. Integrating contract data with logic cuts verification costs. Autonomous AI on trusted data elevates human decisions into a competitive edge. We redefine governance from risk control into a strategic foundation driving growth through AI, presenting concrete steps for deployment.
Friday, November 06, 2026 / 3:00 PM - 3:30 PM JST
IT Xpo
Join us for refreshments in a brief break between sessions.
Friday, November 06, 2026 / 3:00 PM - 3:50 PM JST
Room G417
This session will explore how leading Japanese technology companies can strengthen their global competitiveness and create long-term enterprise value in the age of AI. As AI reshapes industries and economies, executives must rethink how to position their organizations for future growth and leadership. The discussion will focus on three key themes: leveraging AI to drive competitive advantage and enterprise value, balancing sovereignty and global growth amid intensifying U.S.-China technology competition, and transforming into an AI-Native Company. NEC's vision is to become an AI-Native Company itself and serve as “Client Zero,” applying AI internally first and then helping customers accelerate their own AI transformation journeys. Through this approach, NEC aims to drive broader business and societal transformation. The session will provide strategic perspectives on how Japanese technology leaders can seize this opportunity, strengthen Japan's role as a credible third force in the global technology landscape, and avoid the risk of losing relevance in the AI-driven future.
Friday, November 06, 2026 / 3:05 PM - 3:25 PM JST
Stage 1
EDR and antivirus solutions can fail silently when agents stop working due to failed updates, product conflicts, or attacker actions. When this happens, endpoints may lose protection, detection, and logging without notice. This session explores how NIST CSF 2.0 Identify (ID.AM-02) and Recover (RC.RP-01) can address this blind spot. We present practical methods to monitor agent health independently of the OS, automatically restore inactive agents, and rapidly rebuild compromised endpoints without physical transport. Demonstrations and cost models show how these capabilities complement EDR.
Friday, November 06, 2026 / 3:05 PM - 3:25 PM JST
Stage 2
More information is coming soon.
Friday, November 06, 2026 / 3:30 PM - 4:00 PM JST
Room G2
To strengthen competitiveness in global financial services, it is essential to shift from regionally siloed IT organizations to a global model that achieves enterprise-wide optimization. At the Nomura Group, we have advanced efforts centered on standardizing IT infrastructure, while building private and public cloud platforms and establishing global operations and in-house development capabilities. Through standardization, in-house development, and automation, we are enhancing agility and cost competitiveness and applying these gains to the adoption of new technologies, as well as to the use of AI, data, and more advanced cybersecurity measures. In addition, we are promoting organizational transformation by fostering a mindset that supports growth and advancing workstyle reform. We will introduce how we have carried out IT transformation as a management issue, along with the practices and outcomes achieved.
Friday, November 06, 2026 / 3:30 PM - 4:00 PM JST
Room G303
Investment in physical AI things is already paying off — for some. Smart robots are improving efficiency and drones are reducing costs. Enterprises want to know how to achieve quick wins and ROI. In this session, we will discuss what we can learn from the early adopters, highlighting the opportunities and risks for technology and service providers.
Friday, November 06, 2026 / 3:30 PM - 4:00 PM JST
Room G304
Japanese enterprises have pursued digital transformation under the banner of data utilization, yet few have achieved genuine business transformation. Now that the banner has shifted to AI, the same pattern is emerging: gains stop at efficiency and do not translate into revenue. This session presents CIOs with a turnaround strategy to avoid repeating that mistake, built around three questions: what to transform and how, who should drive the change, and how to measure its results.
Friday, November 06, 2026 / 3:30 PM - 4:00 PM JST
Room G1
Thriving in times of intense economic and social volatility requires organizations to find new ways to empower their software engineering teams to increase productivity, efficiency and effectiveness. This session will provide Gartner’s latest and best guidance on the actionable trends that software engineering leaders and their teams should be tracking in 2026 and beyond.
Friday, November 06, 2026 / 3:30 PM - 4:00 PM JST
Room G302
Discover how to advance your AI strategy from transactional procurement to high-value implementation. The first half outlines key frameworks for AI sourcing success and navigating subtle procurement risks. The second half provides actionable, real-world guidance on contractual criticalities, including IP retention, token-pricing management and stringent data privacy and investment criteria to eliminate POC bottlenecks.
Friday, November 06, 2026 / 4:15 PM - 5:00 PM JST
Room G7
This session will summarize the key messages and recommendations from the three days of the Gartner IT Symposium/Xpo. It will provide the essence of this conference as an assist to your future practice.