Frequently asked questions

We are excited and prepared to return to in-person conferences this year. Over the coming months we will continue to monitor and adhere to government, venue and health agency guidelines and recommendations as we plan our in-person programs.

As a part of our commitment to creating the safest possible environment for our community given current infection rates around the globe, we will be requiring all attendees, exhibitors, staff and partners participating in this year’s in-person conferences to present proof of at least 2 doses of vaccination (and that a minimum of 2 weeks have passed since the second dose) and agree to follow our Health & Safety Policy, in addition to wearing masks, measuring body temperature, and sanitizing hands prior to entry into the venue.

  • To prevent transmission of the virus, you will be denied entry if you:

    • Have a temperature of 37.5 degrees Celsius (99.5 Fahrenheit) or higher, or 1 degree Celsius higher than normal temperature,

    • Have a cough, shortness of breath, general malaise, sore throat, runny nose, nasal congestion, loss of taste and smell, eye pain/redness, headache, diarrhea, or nausea/vomiting,

    • Have been in close contact with a person who has tested positive for coronavirus (COVID-19), or

    • Have traveled to a country or region where the government has imposed entry restrictions or required a post-entry observation period within the past 14 days prior to the date of the event, and/or have been in close contact with a resident of such a country or region.

  • Please wear a non-woven mask instead of a cloth or urethane mask.

In addition to the above attendance criteria, we will also implement a set of operational planning measures to help create a clean and safe conference:

  • Increased cleaning and sanitizing of the event space

  • Decreased capacity and minimized congestion where possible across the venue, including more space in aisleways

  • Touchless or reduced contact interactions throughout the conference

What is considered fully vaccinated?

For the purposes of this guidance, people are considered fully vaccinated for COVID-19 ≥14 days after they have received the second dose.

Are booster shots required?

While we recommend a booster dose, at this time it is not a requirement to be considered fully vaccinated. We will continue to monitor the recommendations and definitions of leading health organizations and will communicate should this change.

Gartner Conferences Health & Safety Policy Acknowledgement: 

  • You must have received at least 2 doses of vaccination and a minimum of 2 weeks must have passed since the second dose to attend the conference.
  • We may ask you to provide proof of vaccination status for visual inspection upon arrival. Please have your vaccination record (original, photocopy, or photograph on your phone) or Vaccination Certificate App, and your ID card ready.
  • Please do not attend if you have tested positive in the 5 days leading into the conference or if you are experiencing cold or flu-like symptoms
  • You must follow all safety measures and best practices set forth by Gartner and the host venue.
  • Please monitor your health throughout the conference. Should you begin to feel unwell while at the conference, please contact the venue and/or a member of the conferences team and we can help with finding a nearby testing or medical facility.  
  • Additional information and FAQs are available in the Health & Safety Policy.

Will masks be required at in-person conferences?

Masks must be worn in the conference area. Please wear a non-woven mask instead of a cloth or urethane mask.

Will a negative test be required to attend an in-person conference?

At this time, we continue to learn about and plan for the precautions and measures that contribute to our commitment to safety. We do not currently plan to require a negative test prior to attending a Gartner conference, however we will confirm final plans and requirements prior to each conference as all requirements are subject to change.

Please note that the above are the regulations established by Gartner Japan as of May 23, 2022. These regulations are subject to change in accordance with changes in policies and regulations of the government, prefectures, and related organizations

How do I register for the conference?

There are two ways to register for the Gartner IT Symposium/Xpo™ conference:

  1. Register online
  2. Register by email:

What payment methods do you offer?

Payment can be made by check, credit card or wire transfer. Gartner clients can contact their Gartner representative to inquire about using Gartner conference tickets as partial or full payment. Payment should be made prior to the conference.

What is the cost to attend?

Pricing information will be available on our Registration page shortly.

Gartner clients should contact their account managers for special pricing options or to use a conference ticket as an alternative form of payment.

What is included in the full registration price?

Registration inclusion varies across Gartner conferences:

  • Keynotes
  • Gartner expert one-on-ones*
  • Roundtables*
  • Workshops*
  • Ask the Experts sessions*
  • Agenda planning
  • Exhibitor Engagement Zone
  • CIO Experience program*

*These features require online preregistration as space is limited and dependent on eligibility and availability. One-on-ones are subject to expert availability and are not intended for vendor briefings or product demonstrations. Registered attendees will sign up for the Gartner one-on-one and small-group sessions through Gartner Conference Navigator.

What are the conference hours?

Official conference hours will be posted shortly.

Group Rate Discount terms and conditions

  • Qualifying paid registrations for Gartner conferences are: cash registrations and paid ticket registrations.
  • A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations.
  • Some restrictions may apply to ticket registrations. Contact your Gartner representative if you have questions.
  • All registrations must be paid in full before complimentary Group Rate Discount registrations can be used.
  • Groups must consist of employees of the same organization and are registered for the same conference.
  • There is a limit of four Group Rate Discount complimentary registrations per organization.
  • The Group Rate Discount is voided by all other group offers and promotions for conference attendance. Time-based registration offers such as early bird are still applicable.
  • The Group Rate Discount terms and conditions do not void or supersede Gartner conference terms and conditions. All registrations are subject to the full conference terms and conditions.
  • The conference is organized by Gartner, which reserves the right, at its sole discretion, to limit or deny access to any entity or individual. Receipt of an application and/or payment by Gartner does not constitute acceptance. Application and payments that are not accepted will be returned.

Which Gartner experts will be speaking at the conference?

Please check our Speakers page.

How do I sign up for Gartner one-on-one meetings?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees. They are not available to exhibitors or exhibitor conference session passholders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one meetings with a Gartner expert. Preregistration for one-on-one meetings and small-group sessions are available through Gartner Conference Navigator, our online agenda-building tool.

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in a private 30-minute one-on-one meeting. Because of the high demand for particular experts, speaker selection is on a first-come, first-served basis.

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees, excluding exhibitors and exhibitor conference session passholders. Because of high demand and limited availability, we recommend that you register in advance for these unique sessions. Preregistration will be available through Gartner Conference Navigator, our online agenda-building tool.

Is there a list of Gartner experts who will be available at the conference?

Yes, a Gartner expert guide will be available soon and will include a complete list of available experts, as well as their areas of expertise. Please check our Speakers page.

Are there any restrictions around Gartner one-on-ones?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this occurs. Gartner clients interested in briefing experts may contact the Vendor Relations department by emailing to schedule a meeting following the conference.

Am I able to view session documentation?

Yes, the slides for each session can be found within the session description on Gartner Conference Navigator. 

Am I able to purchase a copy of the attendee list?

No. Gartner does not post or sell attendee lists. For more details, please review the registration terms and conditions.

In the conference industry, we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at

For a list of fraudulent providers that have been reported to Gartner, please click here.

1. What is Gartner Conferences doing to cultivate an inclusive experience?

The Gartner Conferences team is committed to creating a respectful, friendly and inclusive experience for all participants. Diversity, equity and inclusion are core components of Gartner culture, and we take pride in bringing together a community that is welcoming and thoughtful of others.

2. How do I communicate my accessibility needs?

We are committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need for a conference, please let us know in your registration profile or email us directly at, ideally at least three weeks prior to the conference. Once we receive your request, one of our accessibility ambassadors will contact you.

Please email with any additional questions or feedback on accessibility.

3. How can I share my feedback on making the Gartner conference experience more inclusive?

Gartner is committed to hearing all voices. Diversity, equity and inclusion are critical across all aspects of our business. Help us, challenge us, inspire us and share your thoughts, ideas and suggestions for how we can make our conference experience a more inclusive one. Please email to share your feedback. To learn more about how we are creating a more inclusive environment, visit the Gartner Diversity, Equity and Inclusion Resource Center.