Agenda
Monday, 15 June, 2020 / 05:00 PM - 08:00 PM CEST
Due to ongoing concerns about the outbreak of the coronavirus (COVID-19), Gartner has decided to postpone the IT Infrastructure, Operations & Cloud Strategies Conference, scheduled to take place in Frankfurt, June 16 – 17, 2020. We will be communicating the new dates in the coming days.
Ensuring the health and safety of our customers and employees is our highest priority. Therefore, out of an abundance of caution, we believe this is the right decision given the evolving public health risks.
We apologize for any inconvenience this may cause. Please be on the lookout for the new IT Infrastructure, Operations & Cloud Strategies Conference dates coming very soon.
Please contact us at GlobalConferences@gartner.com for further assistance.
Monday, 15 June, 2020 / 06:00 PM - 07:00 PM CEST
Registration and information hours for the day
Tuesday, 16 June, 2020 / 07:45 AM - 07:30 PM CEST
Registration and information hours for the day
Tuesday, 16 June, 2020 / 08:30 AM - 09:15 AM CEST
Chris Saunderson, Sr Director Analyst, Gartner
An automation team is a key enabler of service delivery improvements and efficiencies. I&O leaders should build and sustain a automation team and embed modern development and delivery practices into their initiatives.
Tuesday, 16 June, 2020 / 08:30 AM - 09:15 AM CEST
Neil Rickard, VP Analyst, Gartner
This session describes emerging network technologies as identified in Gartner’s Enterprise Networking Hype Cycle. We cover a diverse set of topics ranging from Service Mesh to SDN as well as intent-based networking, network automation and several others.
Tuesday, 16 June, 2020 / 08:30 AM - 09:15 AM CEST
Ross Winser, Sr Director Analyst, Gartner
As enterprises large and small attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap, to survive and thrive in a world of consistent, unending change.
Tuesday, 16 June, 2020 / 10:30 AM - 11:00 AM CEST
Join us for refreshments in a brief break between sessions
Tuesday, 16 June, 2020 / 11:00 AM - 11:45 AM CEST
Christopher Mixter, VP, Advisory, Gartner
Gain insight into the emerging technology investments your peers are making across the next 18 months, and the returns they're anticipating from those investments. Technology investment areas surveyed include cloud services, hosting, security, storage, network, and automation technologies.
Tuesday, 16 June, 2020 / 11:00 AM - 11:45 AM CEST
Dennis Smith, Distinguished VP Analyst, Gartner
This session will provide an update on the current state of container technology. This will include an analysis of the technology, the vendors that make up the ecosystem and the associated products. Additionally, the issues that enterprises are facing will be discussed. Finally, the session will also discuss how the technology and the industry will evolve in the upcoming three to five years.
Tuesday, 16 June, 2020 / 11:00 AM - 11:45 AM CEST
Nathan Hill, Distinguished VP Analyst, Gartner
Endpoint technology is evolving at a rapid pace, Infrastructure and Operations teams must master core activities such as migrating to Windows 10, managing a more diverse set of platforms and embrace SaaS while still taking transformational steps such as supporting wearable devices for mixed reality and immersive experiences, employee-owned devices and the creation of more flexible workspaces for workers. This session will outline strategies to modernize endpoint computing to create tools and processes that can meet these challenges and support these technologies and the innovations that will follow them.
Tuesday, 16 June, 2020 / 11:00 AM - 11:45 AM CEST
AIOps has become a much-hyped concept. This session will break down what is real and what is still fantasy about this exciting new technology, and provide tactical and strategic steps that users can take to make the best use of AI/ML to enhance this IT Operations.
Tuesday, 16 June, 2020 / 11:00 AM - 12:30 PM CEST
Mark Margevicius, VP Analyst, Gartner
The new ITScore for I&O has recently been launched and this workshop will explain how clients can use this to not only self-assess their I&O maturity but also understand what actions they should take to improve their maturity.
Tuesday, 16 June, 2020 / 12:30 PM - 02:00 PM CEST
Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.
Tuesday, 16 June, 2020 / 02:00 PM - 02:45 PM CEST
Tiny Haynes, Sr Director Analyst, Gartner
Public Cloud IaaS is now a mainstream technology platform adopted by enterprises of all shapes and sizes. The question of “how to adopt the cloud the right way?" is one in which many enterprises struggle.
This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.
Tuesday, 16 June, 2020 / 02:00 PM - 02:45 PM CEST
Mark Margevicius, VP Analyst, Gartner
Products over projects is the latest approach for completing tasks in I&O. Adopting a product approach to I&O can be confusing; understanding how products differ from projects and services is essential for I&O leaders. By using frameworks for product classification, clients can prioritize work and better understand the process and people changes that go along with it.
Tuesday, 16 June, 2020 / 02:00 PM - 02:45 PM CEST
Chris Matchett, Sr Director Analyst, Gartner
Digital business does not wait for ITSM to evolve by itself. I&O leaders and their teams must keep pace with the latest IT systems and intelligence to support new ecosystems and provide a compelling experience for their consumers. Gartner presents a 4-year strategic roadmap for ITSM.
Tuesday, 16 June, 2020 / 02:00 PM - 02:45 PM CEST
Milind Govekar, Distinguished VP Analyst, Gartner
IT infrastructure and operations groups have traditionally organized around technology or functional silos. Learn how enterprises are organizing to successfully cope with the much more dynamic requirements inherent with bimodal and digital transformation.
Tuesday, 16 June, 2020 / 02:00 PM - 03:30 PM CEST
David Groombridge, Distinguished VP Analyst, Gartner
Digital businesses need fast performances in selecting providers for the complex transformation toward cloud migration, edge/IoT and hybrid infrastructures. Using the method and data provided in this workshop, sourcing and vendor management leaders can select in 90 minutes a fact-based shortlist of global infrastructure providers by leveraging geographical and functional fit, customer scores and critical performance factors.
Tuesday, 16 June, 2020 / 03:30 PM - 04:00 PM CEST
Join us for refreshments in a brief break between sessions
Tuesday, 16 June, 2020 / 04:00 PM - 04:45 PM CEST
Mark Cleary, Sr Director Analyst, Gartner
The rise of DevOps and agile methodologies is creating tension with ITSM as many organizations need to make the different concepts integrate better. This will provide practical advice on how to address this issue and ensure organisations can continue to deliver great service whether they are mode 1, mode 2 or bimodal.
Tuesday, 16 June, 2020 / 04:00 PM - 04:45 PM CEST
Julia Palmer, VP Analyst, Gartner
The rapid evolution of enterprise storage approaches is enabling IT leaders to tackle new challenges of digital business. However, the responsibility for Infrastructure and Operations leaders to evaluate the multitude of new storage and data technologies, architectures and deployment models are overwhelming. This session provides Gartner’s insights on how to best navigate through the storage landscape to modernize the storage infrastructure and enable agility for traditional and emerging enterprise workloads.
Tuesday, 16 June, 2020 / 04:00 PM - 04:45 PM CEST
Christopher Mixter, VP, Advisory, Gartner
Many individuals in Infrastructure resist expanding role and skill expectations because of the perception that specialists are rewarded more than versatilists. Learn how to transition mindsets and professional identities toward emerging enterprise needs through new approaches to career pathing, performance management and skills development.
Tuesday, 16 June, 2020 / 04:00 PM - 05:30 PM CEST
Dennis Smith, Distinguished VP Analyst, Gartner
The topic of containers and Kubernetes has witnessed immense interest in enterprise IT over the past 24 months. In this session, I&O leaders will learn about the potential impact containers will have on their IT environment, identify strategic vendors and understand how they need to rethink current infrastructure and operations approaches .
Tuesday, 16 June, 2020 / 05:00 PM - 05:45 PM CEST
Mark Margevicius, VP Analyst, Gartner
I&O leaders clearly understand the imperative that culture needs to evolve, and in some instances change drastically to support new work modalities and technologies. It's easy to say, easy to understand the need, but where on earth do you start with something that seems so big, so nebulous and often so ingrained in the organization? How can you take a 35,000 foot problem, and make it prescriptive, more approachable, and perhaps even (dare we say) fun! Come learn the art of culture hacking, and how you can apply this skill to I&O.
Tuesday, 16 June, 2020 / 05:45 PM - 07:30 PM CEST
Attendees are invited to join us for the evening's networking reception; come join us on the showfloor to relax and unwind after the day's sessions. Refreshments will be served.
Wednesday, 17 June, 2020 / 07:45 AM - 05:00 PM CEST
Registration and information hours for the day
Wednesday, 17 June, 2020 / 08:15 AM - 09:15 AM CEST
Chris Matchett, Sr Director Analyst, Gartner
Hype about AI continues to grow as consumers become familiar with virtual assistants outside the office. I&O leaders are keen to exploit this to optimize the IT service desk, but neither the technology nor the workplace culture is ready to depend on virtual agents in 2018. When will this happen, and how should I&O leaders prepare now?
Wednesday, 17 June, 2020 / 08:15 AM - 09:15 AM CEST
David Groombridge, Distinguished VP Analyst, Gartner
When engaging IaaS providers, contract structures, schedules and negotiation best practices are quite different, compared to traditional service deals. Use this interactive session to improve your IaaS deals by optimizing key contract clauses in simpler agreements, building key best practice SOW, SLA and pricing schedules, and optimizing negotiation strategies to avoid standard IaaS contractual constraints.
Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM CEST
Ross Winser, Sr Director Analyst, Gartner
Migrating applications to cloud is just the first step in recognizing the full benefits of cloud. To achieve the greatest cost efficiencies ongoing optimization is required. This session will outline a methodology for using cloud cost management and governance to tune your cloud-based applications to get the greatest possible efficiency.
Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM CEST
Milind Govekar, Distinguished VP Analyst, Gartner
DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session explores trends in how DevOps is currently being practicing the features of successful enterprises, and a future view to what successful enterprises will be doing in the future.
Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM CEST
Nik Simpson, VP Analyst, Gartner
In the next four years, enterprises will have many edge computing use-cases deployed. The landscape of possible use cases is broad and very diverse, ranging from industrial IoT to immersive experiences, from consumer to commercial to industrial, and from things to people. I&O leaders need to proactively develop a vision and multiyear strategy for edge computing as a whole. We discuss the landscape of use cases, and building a strategy for edge computing.
Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM CEST
This session will provide a general explanation of the world of the Internet of Things and explore how it will affect I&O and what to do about it.
Wednesday, 17 June, 2020 / 08:30 AM - 09:15 AM CEST
Philip Dawson, VP Analyst, Gartner
This session provokes a discussion around infrastructure composable administration, programmable application and intelligent automation as a delivery of integrated systems 2020-2025.
Wednesday, 17 June, 2020 / 10:00 AM - 10:30 AM CEST
Join us for refreshments in a brief break between sessions
Wednesday, 17 June, 2020 / 10:30 AM - 11:15 AM CEST
Chris Saunderson, Sr Director Analyst, Gartner
Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.
Wednesday, 17 June, 2020 / 10:30 AM - 11:15 AM CEST
Enterprises clinging to IT monitoring just to understand the health of IT resources will be tomorrow's digital business losers. The simple truth is that IT monitoring will increasingly become a critical element in an organization's overall digital business service delivery strategy.
Attend this session if you want to not only survive, but to thrive with the rapid pace of change occurring on the path toward an increasingly digital future.
Wednesday, 17 June, 2020 / 10:30 AM - 11:15 AM CEST
David Groombridge, Distinguished VP Analyst, Gartner
Dennis Smith, Distinguished VP Analyst, Gartner
Ross Winser, Sr Director Analyst, Gartner
Learn about the latest iterations of three magic quadrants in this breakout session. Learn about the magic quadrant for Cloud Infrastructure as a service (worldwide), Public Cloud Infrastructure Professional and Managed Service providers who offer support for Public Cloud, and the market of Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe.
Wednesday, 17 June, 2020 / 10:30 AM - 12:00 PM CEST
Chris Matchett, Sr Director Analyst, Gartner
Mark Cleary, Sr Director Analyst, Gartner
This session will cover the guidance senior leaders and subject matter experts need to know to determine which ServiceNow modules to evaluate, how to conduct realistic evaluations, understand how to use maturity when estimating license needs, what questions to ask about future product roadmaps and negotiation strategies.
Wednesday, 17 June, 2020 / 11:15 AM - 12:15 PM CEST
Duncan Prosser, Sr Director Analyst, Gartner
SLC exclusive- culture change is top of mind for all I&O leaders - yet it is one of the most challenging initiatives. Come and meet with your peers and discuss ideas/challenges and practical tactics to move forward with culture change
Wednesday, 17 June, 2020 / 11:30 AM - 12:00 PM CEST
Ross Winser, Sr Director Analyst, Gartner
Cloud computing is increasingly becoming a vehicle for next-generation digital business, as well as for agile, scalable and elastic solutions. The hype remains high, and adoption continues to increase. Nevertheless, organizations continue facing numerous challenges in adopting cloud. On this session, we review some of the main regional challenges of public cloud adoption, from a global perspective.
Wednesday, 17 June, 2020 / 11:30 AM - 12:00 PM CEST
Milind Govekar, Distinguished VP Analyst, Gartner
Enterprises that achieve initial success with DevOps initiatives often struggle to scale their efforts. I&O leaders should dedicate teams to operating shared self-service platforms that enable agile product teams to accelerate delivery while ensuring quality and standardization.
Wednesday, 17 June, 2020 / 11:30 AM - 12:00 PM CEST
Kyle Hilgendorf, Managing Vice President, Gartner
Automation is the watchword of modern, agile IT. And it often begins by automating server and application delivery. This talk offers in-depth, concrete guidance on (1) automating server provisioning and configuration management, and (2) building a continuous delivery pipeline. It takes a close look at the tools you’ll use, and the challenges you’ll face in implementing a DevOps methodology.
Wednesday, 17 June, 2020 / 11:30 AM - 12:00 PM CEST
Nik Simpson, VP Analyst, Gartner
SaaS application vendors focus on resiliency of operations with strong attention to application uptime and platform disaster recovery. Under most circumstances, responsibility to protecting data and its recovery from user (accidental, malicious or otherwise) falls to the customer. Third-party applications are readily available to provide software solutions and SaaS offerings to quickly recover data and support other use cases, such as test and development.
Wednesday, 17 June, 2020 / 11:30 AM - 12:00 PM CEST
Dennis Smith, Distinguished VP Analyst, Gartner
Many I&O leaders struggle to identify a role for I&O in the development and/or execution of an enterprise cloud governance strategy. This research identifies several areas in which I&O can engage in the cloud governance process to improve cost optimization and security.
Wednesday, 17 June, 2020 / 12:15 PM - 12:45 PM CEST
Mark Cleary, Sr Director Analyst, Gartner
I&O Leaders are seeking ways to apply AI in IT management. Gartner has identified 5 ways through with I&O Leaders commonly apply AI.
Wednesday, 17 June, 2020 / 12:15 PM - 12:45 PM CEST
Dennis Smith, Distinguished VP Analyst, Gartner
I&O leaders are challenged to manage private, public and multicloud services. This requires understanding of the different types of cloud management tools along with the trends and the problems that can be addressed. This session will present a framework that organizations can use to select the right tools to manage their cloud deployments.
Wednesday, 17 June, 2020 / 12:15 PM - 12:45 PM CEST
Philip Dawson, VP Analyst, Gartner
This session looks at how to reuse infrastructure delivery across a portfolio and allow reuse between workloads and applications. IT organization must manage a hybrid delivery model dependent on resources, location, scale and state of new and core IT applications and infrastructure and application patterns: Key issues include
1) How to reuse applications and workload delivery for the core.
2) What are the infrastructure delivery considerations for cloud and edge applications.
3) How to optimize reuse to reduce risk and cost for new projects, while rationalizing junk.
Wednesday, 17 June, 2020 / 12:15 PM - 12:45 PM CEST
Chris Saunderson, Sr Director Analyst, Gartner
Site reliability engineering (SRE) is a popular topic and it dovetails with DevOps. I&O leaders can learn the basics and how to begin their journey to SRE and DevOps
Wednesday, 17 June, 2020 / 12:15 PM - 12:45 PM CEST
Julia Palmer, VP Analyst, Gartner
This presentation will review the Magic Quadrant in the fastest growing unstructured data market — Distributed File Systems and Object Storage.
Wednesday, 17 June, 2020 / 12:45 PM - 02:00 PM CEST
Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.
Wednesday, 17 June, 2020 / 01:45 PM - 02:45 PM CEST
Roberto Sacco, VP, Advisory, Gartner
This clinic will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items and examples will provide CIOs and IT leaders with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big 4 megavendors and provide ready to use checklists, templates, toolkits and tips, tactics and tricks to plan for and negotiate these deals for cost optimization and risk mitigation.
Wednesday, 17 June, 2020 / 02:00 PM - 02:45 PM CEST
Nathan Hill, Distinguished VP Analyst, Gartner
It used to be that I&O CONTROLLED Enterprise Infrastructure; the widespread move toward externally provided services such as Hosted applications SaaS, and IaaS/PaaS have created a bewildering mesh (or mess!) of systems and services that I&O must now manage and operate. This session will outline the challenges faced by I&O in 2020, and propose strategies and tactics for regaining control.
Wednesday, 17 June, 2020 / 02:00 PM - 02:45 PM CEST
Nik Simpson, VP Analyst, Gartner
As I&O Leaders, CIO's and CTO's struggle with maintaining existing operations, while at the same time adapting to an ever-increasing introduction of new technologies by business leaders, they rarely have time to look beyond short-planning horizons. This session is designed to look at emerging trends in both business and technology, and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.
Wednesday, 17 June, 2020 / 02:00 PM - 02:45 PM CEST
Chris Matchett, Sr Director Analyst, Gartner
Dennis Smith, Distinguished VP Analyst, Gartner
Josh Chessman, Sr Director Analyst, Gartner
Gartner analysts share the latest Magic Quadrants for ITSM Tools, Cloud Management Platforms and Application Performance Monitoring, and how I&O leaders should (and should not) use them to understand these IT operations management software markets.
Wednesday, 17 June, 2020 / 02:00 PM - 02:45 PM CEST
Mark Cleary, Sr Director Analyst, Gartner
Implementing a new ITSM tool is a major investment of time, resource and funds and requires significant planning and collaboration to achieve success. Many organizations fail to recognize this resulting in sub optimal implementation, excessive over run in cost and timescales and poor integration with their ITSM environment. This session will explore these issues and discuss ways to ensure the implementation is as successful as possible.
Wednesday, 17 June, 2020 / 02:00 PM - 03:00 PM CEST
Philip Dawson, VP Analyst, Gartner
This roundtable looks at the positioning and best practices of adopting on-premises and cloud delivery of SAP HANA systems.
Wednesday, 17 June, 2020 / 03:00 PM - 03:45 PM CEST
Tiny Haynes, Sr Director Analyst, Gartner
This presentation will examine the first step of migrating to the cloud. It will look at what DaaS is, how it can be used with migration and the pitfalls of an infrastructure lead migration over a workload migration.
Wednesday, 17 June, 2020 / 03:00 PM - 03:45 PM CEST
David Groombridge, Distinguished VP Analyst, Gartner
Many organizations expect megascale IaaS public cloud to provide a rapid route to optimizing costs. However, many fail to achieve savings due to lack of planning and management or, worse, save IT costs at the expense of business value. This session will explain how to:
• Build a clear strategy to leverage public cloud for cost-optimization.
• Find and select the right tools for cloud-specific cost management.
• Work collaboratively to optimize both business and IT costs.
Wednesday, 17 June, 2020 / 03:00 PM - 03:45 PM CEST
Christopher Mixter, VP, Advisory, Gartner
Learn how leading infrastructure organizations track and communicate the progress to their stakeholders amid digital transformation using three categories of KPIs: enterprise speed and agility, customer centricity, and workforce transformation.
Wednesday, 17 June, 2020 / 03:00 PM - 04:00 PM CEST
Ross Winser, Sr Director Analyst, Gartner
By definition, cloud strategies depend heavily on third-party vendors for infrastructure, platform and software as a service. In this Roundtable session, discuss your experiences, hopes and concerns with managed and professional service providers involved in your cloud adoption.
Wednesday, 17 June, 2020 / 03:45 PM - 04:15 PM CEST
Join us for refreshments in a brief break between sessions