Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2018 26 - 27 November / London, UK

Registration and information hours for the day.

Not sure what sessions to attend? Let Gartner Event Concierge help you create a custom agenda. Just email us at ConciergeEMEA@gartner.com and we’ll be in touch soon.

Software-defined data center platforms power the hybrid cloud. They can provide a unified, API-driven control plane for both public cloud and on-premises infrastructure. Now, they're being extended to the edge to manage the Internet of Things. Here's a technical deep dive into SDDC architectures, with a comparison of commercial SDDC platforms from VMware, Microsoft, Red Hat and Nutanix.

Enterprise IT strategies continue to depend more on cloud and the vendors delivering cloud solutions. We describe how cloud computing offerings exist on a spectrum and look at cloud strategies of the megavendors (Amazon, Google, Microsoft, IBM, et al) and how CIOs and IT leaders can assess the applicability of those vendors' offerings to the organizations' cloud strategy.

I&O leaders must evolve strategies to provide an agile infrastructure for the business to enable global reach, solve business issues like latency, customer experience, and compliance, while providing the flexibility to enter new markets quickly, anywhere, anytime. This must embrace traditional compute, emerging trends in edge computing, IoT, AI/ML and the ever-changing cloud marketplace. I&O leaders itself must also evolve the skills, process and roles to support this brave new world.

Join us for refreshments in a brief break between sessions.

Complexity and user expectations are always increasing for today’s businesses, but where can they turn for fast, data-driven decisions and real-time visibility? In this session learn how ServiceNow can help by breaking down traditional process silos and provide correlation going beyond events, alerts and metrics to give insight into your critical business services health and availability.

Need an objective opinion on which technology to adopt? Not sure which service market is right for you? Join this session for a deep dive into two key Gartner methodologies that will help you answer those questions: Magic Quadrants and Hype Cycles. We’ll also share the latest update to the Gartner Magic Quadrant methodology — a new, interactive experience.

Jane explores how emerging technologies - from AI and big data, to IoT and robotics - are equipping us with new capabilities that are transforming the way work gets done. As our toolkits continuously change, few organisations are geared up to take full advantage of the opportunity to innovate more boldly and rapidly than ever before. As the possibilities grow exponentially, it becomes clear that it’s not a technology challenge that business is facing today, but a human, psychology challenge. We no longer have time for traditional, centralised approaches to change. Today’s challenges call for a flexible, open approach to the way we design our teams, processes, organisations… and lives. It’s time to think differently.

Organizations using public cloud services often wonder if public cloud services will be less expensive than hosting applications in their data center. Many exceed cloud budget expectations and struggle to establish financial management procedures to continuously monitor cloud spending. Join this session to learn how to evaluate public cloud costs and implement best practices to avoid overspending.

Join us for this networking lunch, with an overview of the program, and an opportunity for brief introductions and networking.

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

In the IT industry ideas and technologies start as buzz words, then take hold and disrupt organisations & result in the transformation of entire industries. This session will show how businesses in the EMEA region harness Hybrid Cloud, IOT, AI, and Edge computing technologies to transform their operations

Please join our Intel UK Leadership team and industry peers to discuss how technology innovation and capabilities can support your digital transformation. With surging demand and increased pressures placed on all aspects of your IT resources, what’s your strategy for managing and optimising your infrastructure? We will collectively discuss uses cases that can help guide you along your transformation journey and highlight key platform technologies that can help improve customer experience; governance and compliance and drive company growth.

Whether you are starting or restarting your DevOps journey, what are the keys for success ? Let’s be clear what this is, why many adopt and the basics Leaders have shared with us that makes DevOps work.

Join us as we discuss how Bupa Dental UK eliminated the risk of downtime by delivering hyper-availability of practice management software to a network of 400 dental offices.

Rubrik simplifies backup and recovery for virtualized and physical environments. Eliminate backup software by integrating data orchestration, catalog management, and deduplicated storage into a single, scale-out fabric. Managing the challenges of the cloud migration can be difficult, learn here how Rubrik can help.

Why should IT performance be invisible to remote ops sites? Why overload central servers with users checking in for all monitoring needs? Learn real world use cases that benefit from streamlined monitoring control, yet empower remote local autonomy for agile and prompt uptime management/continuity.

Extended infrastructure is a fact of life for most companies now, whether it's SaaS apps, cloud platforms or partner networks and APIs. The challenge is how can you continue to own the experience when you don't own the network? See how ThousandEyes can put you back in control.

This roundtable discussion explores best practices and lessons learned from enterprise (not vendor) attendees on how to successfully build a DevOps culture and navigate the inevitable hurdles that arise.

What do you mean you weren't entirely GDPR compliant on May 25th, 2018? Your IaaS cloud providers cannot make you GDPR compliant. But they need to meet data protection standards and at least, not hinder your compliance efforts. Focusing on Amazon Web Services, Microsoft Azure and Google Cloud Platform, this session assesses cloud providers' services and their behavior against your GDPR obligations. What practices do they demonstrate for network and information security, and data protection? What contractual commitments do they offer that address the GDPR? What user controls do hyperscale CSPs offer in their services — such as geofencing, encryption and access control — that can be used to either address the GDPR requirements more effectively and efficiently, or significantly alleviate the burden of them?

The question of "which applications should be in the cloud?" is an important one. It must be posed as part of an iterative, holistic cloud strategy, not a never-ending series of tactical decisions. You must own the strategy building elements and operate with the goal of digital transformation in mind. This session will provide actionable advice on creating a comprehensive, enterprise cloud strategy, while offering guidance as to the what, where and when for enterprise workloads.

This session will provide the audience an opportunity to ask questions to a panel of the Gartner analysts who took part in the opening keynote. This town hall will cover the ideas posed by the keynote: Always on, always available, everywhere. Attendees can ask a panel of analysts direct questions, or learn from questions posed by peers.

In the digital era, outsourcing will be move common than ever. This session will cover how to ensure success in outsourcing deals: 1. How can you avoid outsourcing failure due to mismatched expectations, unclear scope SLAs and commercials? 2. How can you set appropriate expectations for transition timelines? 3. How can you manage service delivery, change and multisourcing when outsourcing?

IT infrastructure and operations leaders face the challenge of managing a portfolio of skills that support existing environments while enabling a more agile future of digital business initiatives. Learn how to identify the skills that are increasing and decreasing in demand and how to use the results to target talent acquisition, development and retention programs.

Hyperconvergence remains the hottest topic in data center infrastructure. But HCI products have vastly different delivery models, architectures and design patterns. This session takes an in-depth look at the key decision criteria in the HCI market, featuring head-to-head comparisons of leading HCI products from VMware, Nutanix, Cisco, HPE SimpliVity, Hypergrid, Pivot3, Scale Computing and others.

ITSM tool vendors often position their products as a platform for workflows throughout the organization, including HR, facilities and application management. I&O leaders must assess all of their options to obtain tools that best support their business objectives in all areas of the organization.

If you are in the early stages of developing a cloud strategy for your organization, then this workshop is for you. We will discuss what needs to go into a cloud strategy document such as business objectives, organizational impact, workload and risk assessment and business case development. You'll have the chance to hear from your peers and build the foundations of your organization's cloud strategy.

Responding faster to business needs is consistently a top goal for I&O leaders and this session shares how turnkey composable cloud platforms, hybrid clouds for workload mobility, and hyperconverged building blocks can help you achieve your objectives thanks to implementing tailored solutions.

Increasing security / privacy requirements have direct impact on the cost of infrastructure and threaten to stifle innovation. Now that data security is moving to big data - infrastructure spending is to accelerate even further. Hear how to avoid the "Common wisdom" decisions that inflate the budget and learn what modern architectures enable organizations who succeed in slowing down IT spending while still growing the business and protecting their data.

Digital innovation enables organisations to do new things and excite customers. It isn’t always easy to navigate disruptive technology. How do you deliver innovation, yet maintain operations, while reducing complexity? We are joined by KPN to discuss how to succeed in a multi-cloud world.

Many organisations struggle to deliver effective end-to-end processes due to legacy tooling. Painful upgrades, brittle integrations and interoperability issues can create barriers to innovation where more often than not, more time is spent managing the management tooling, as opposed to getting any real value out of it. ServiceNow is unique in offering IT Operations Management and IT Service Management solutions that run natively on a single common SaaS platform – no integration required. Join this fireside chat to hear from two of our customers, and learn how both organisations have been able to lead rapid transformational change with ServiceNow within their respective organisations.

The infrastructure and processes that we utilize must broaden to support a mix of on-premises and private/managed/public/SaaS clouds. Intelligent data management and hyper-availability will be required but questions still need to be answered. This session will explore: • What are the current multi-cloud drivers & trends? • What do you need to consider for a successful multi-cloud strategy?

Join us for refreshments in a brief break between sessions.

Cloud adoption is a huge influence on many IT teams, providing a multitude of options and services, but how does this relate to IT Resilience? Traditional technologies are often shoe horned in to provide some capability to deliver on cloud adoption and IT Resilience, but nearly always it is just a piece of the puzzle. We’ll discuss the key challenges Cloud adoption can create, and how to overcome and benefit from them based on some of our customers’ journeys to the cloud.

Discover how you can leverage the Gartner Portal to build a strategic roadmap for your top initiatives. We’ll guide you through the extensive suite of tools and resources to help you make better decisions every day.

As more business applications and I&T capabilities move to the cloud, CIOs must confront key questions about its ramifications to their role and their organization. Cloud brokerage is one potential value-based operating pattern to consider. Join this session to have your questions answered about the potential value-add capabilities, roles and responsibilities necessary to implement this pattern, as well as discuss around other issues such as multicloud and hybrid-cloud environments driving the need for this, the roles, functions, technologies and external providers in this space, winners and losers as well best practices and recommendations leaders should be aware of.

In this workshop, learn how to approach DevOps! We will explore seven steps to get started, critical success factors, pitfalls — but most importantly what your next action items are to move forward with a DevOps vision.

Hyperscale cloud providers' have extended their runtime environments, programming models, and SDKs for development and use on edge devices, such as IoT "things." This session will detail the distinctions between cloud, core and edge, and highlight how cloud technology running at the edge can create a seamless, albeit single vendor model. The edge approaches of AWS, Azure and Google will be addressed in detail.

The emergence of public IaaS, PaaS, SaaS and serverless technologies forces I&O professional to reassess and recalibrate their role in the organization. This session covers Gartner's outlook on cloud brokering, governance, management and skill changes for I&O personnel.

Overviews of two 2018 Magic Quadrants - Cloud Infrastructure as a Service and Public Cloud Infrastructure Managed Service Providers. Attend to hear how these markets are developing and learn why a combination of capabilities from both market places could unlock cloud success for your organisation.

Cloud-based Dev/Ops/Test, AI/DL, and IoT are demanding a rethink of infrastructure design and operation that places a greater emphasis on autonomic operation, ecosystem support, cloud, integration, vendor postsales support capabilities, cost, and asset management while reducing the importance of more traditional measures of product attractiveness such as performance, availability and scale. In this presentation, we explore new vendor sales models through the following key issues: • What are the pain points that are driving infrastructure change? • What are consumption and subscription lease/rental programs and how do they deliver maximum value? • How should alternate infrastructure strategies be developed and exploited?

To obtain maximum value from artificial intelligence for IT operations (AIOps) platforms, I&O leaders must radically modify IT operations tasks and processes, following 12 experience-forged steps.

Discover how the UK Ministry of Defence has developed IT use cases from building a data lake to rapidly improving time to incident response. This session explores how UK Defence is utilizing cutting edge technology, including automation to make gains across the organization.

Join us to learn best practices for knowing what data you have, automating daily data management operations and making your cloud aspirations a reality. Learn how we help our customers change the way they manage data, leverage the cloud and handle organisational recovery readiness.

The technical landscape is changing as organizations are redefining what hybridity means. Whether an application is running on-premises or in the public cloud, it’s important to ensure every application is easily and quickly protected, secured, and restored without sacrificing the scale-out. Learn how to manage all your data in this new reality that needs unlimited scale, API integration, automated control and global visibility.

Aengus Nolan, Intel's Data Centre Manager within its enterprise IT organisation, will discuss our own IT transformation journey within the data centre. Come and learn first-hand how we have created best in class resiliency, density and efficiency in our own data centre network.

A Senior IT Manager for a major German Electrical company will join Virtual Instruments CMO, Len Rosenthal, to discuss how they deliver Service Level Assurance for their mission critical applications. He will explain their best practices, architecture standards and app-centric infrastructure monitoring and AIOps technology. He will also describe how IT delivers value through the critical systems that support their business. You will learn: • Best practices for IT infrastructure management • How they deploy real-time infrastructure monitoring and analytics to proactively ensure application performance • How he and his organization have eliminated infrastructure issues and put an end to the IT ‘war room’.

IT project success depends on experience, planning and architecture. See how you can benefit from best practices from technical planning through design and technology selection to project execution based on proven criteria.

Within the Dutch Railways, NS International deals with all international travel and trains including Eurostar, Thalys and ICE. We have ambitious goals in a challenging and constantly changing international landscape, with many stakeholders and suppliers. This requires focus, dedication and simplification. We have been reshaping our technical IT stack in the last period and now we are experimenting with new products. Our goal is to create a real-time visualization and predictive model for an optimal evolving IT Landscape. I would like to take you through our journey, sharing both the successes and failures, of the last years. Our key attention points here are: People, Way of working and Technology. All on board, we are leaving!

This session will explore the rise of Internet of Things (IoT) and the disruption it will cause for Infrastructure and Operations teams, as they must adapt their infrastructure, processes, skills and tooling.

High-performing teams standout because they do and behave differently. Although building this kind of teams can often feel more like art than science, there are a set of practical steps that CIOs can use — how can I identify whether am I doing it right or not? Does pulling the best performers together guarantee a high-performing team? Is it necessarily a long and winding road, or are there catalysts to accelerate it?

Core IT has to scale, up, out, down and in ... it has to expand and integrate with an intelligent edge and the explosion of IoT. This session looks at the challenges that still remain for a digital infrastructure where core IT and edge creates a them and us scenario. Multimode IT allows you to develop and optimize the core while expanding on all fronts and multiple mode fronts, edges and things. The following key issues will be discussed: • What are the business drivers for the core IT digital infrastructure cycle? • How do you optimize core IT and edge/IoT infrastructure. • How do you define legacy and modernize or standardize projects?

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

AIOps is a term that is getting a lot of attention, but what does this mean for network operations. This session will discuss how AIOps techniques and tools and being used for network operations use cases.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

IT infrastructure and operations leaders face the dual challenge of supporting existing environments while enabling new requirements, such as bimodal, digital business and platform initiatives. Learn how I&O skills gap analysis identifies the skills that are increasing and decreasing in demand and how to use the results to target talent acquisition, development and retention programs.

AI & ML technologies are ridden with hype, yet they can provide opportunities to transform your business. Participate in this roundtable to learn and share your ideas on how to take this technology from hype to reality to help transform the business — beyond I&O optimization and improved business productivity.

When engaging IaaS providers, contract structures, schedules and negotiation best practices are quite different, compared to traditional service deals. Use this interactive session to improve your IaaS deals by optimizing key contract clauses in simpler agreements, building key best practice SOW, SLA and pricing schedules and optimizing negotiation strategies to avoid standard IaaS contractual constraints.

By definition, cloud strategies depend heavily on third-party vendors for infrastructure, platform and software as a service. In this roundtable session, discuss your hopes, experiences and concerns with incorporation of managed and professional services into your cloud adoption plan. Moderated by a Gartner analyst, a co-author of the Magic Quadrant for Public Cloud Managed Service Providers.

Attendees are invited to join us for the evening's networking reception; come join us on the showfloor to relax and unwind after the day's sessions. Refreshments will be served.

Not sure what sessions to attend? Let Gartner Event Concierge help you create a custom agenda. Just email us at ConciergeEMEA@gartner.com and we’ll be in touch soon.

Registration and information hours for the day.

Gartner surveys show formulating cloud strategy is one of the biggest challenges I&O leaders face. Join this roundtable to discuss how to author an impactful cloud strategy. Tackle the big challenges, make your strategy resonate with stakeholders, share your concerns and successes. Gain insight from your peers and your moderator, a Gartner analyst.

Many organizations are evaluating the use of Blockchain technology. This will place new challenges on existing infrastructure and I&O leaders must evolve their capabilities to ensure they can effectively handle this new workload – whether in the cloud or on-premises. We will advise what technologies must be considered to ensure a successful Blockchain deployment with minimal impact on existing infrastructure. • How does Blockchain impact traditional infrastructure? • What technology should be implemented to enable blockchain developments? • Which technology vendors are best aligned to meet I&O leaders needs?

I&O leaders today are working aggressively in two specific ways: Provisioning infrastructure for business unit stakeholders and ingesting AI techniques to improve I&O efficiencies. Across several hundreds of Gartner inquiries and engagements, Gartner has identified I&O best practices that characterize highly successful and productive AI I&O ecosystems.

Culture is the most frequently mentioned obstacle to change, and I&O leaders are experiencing this first hand. It is considered hard to understand and even harder to change, and therefore often overlooked. This session will help you understand what culture is, how to start effective conversations about your culture and how to move forward with influence.

As we grow our online business and move Dunelm to a more multi-channel organization, we need to move from traditional IT to Agile IT. This requires forward thinking and forward planning. Having an agile, decentralized, secure and highly scalable network makes this easier. Moving away from monolithic applications into micro-services in the cloud creates stress on MPLS networks, so moving to an internet-based SD-WAN network removes blockers and enables cloud services directly in Stores allowing for Agile CI/CD deployments of services for Stores - quickly and efficiently

Serverless frameworks for function platform as a service (fPaaS) enable custom application logic to be packaged as functions that are delivered as event-triggered services. This session will review approaches to automate routine infrastructure and operation tasks in cloud-native environments using fPaaS processes on serverless platforms.

DevOps can greatly enhance a business but many organizations struggle to get started, and then find it difficult to balance speed and risk. Changes are required in culture, process, technology and skills. This session helps you determine the right goals, skills, responsibilities, technologies and priorities to ensure your DevOps initiative delivers business value, while managing costs and risks.

Digital business, Bimodal, DevOps, Cloud - they all require I&O leaders to mature their capabilities. I&O average maturity is quite low, only 2.4, on a scale of 1 to 5. I&O leaders need to make systematic improvements an urgent priority. In a step-by-step process, we show you how you can use our I&O maturity model to develop a prioritized and systematic roadmap for I&O improvement.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

I&O leaders are under pressure to support business growth, deliver competitive differentiation and minimize ongoing costs. Delivery of nonresilient infrastructure must be carefully scrutinized to avoid negative cost implications in the medium to long-term. This session will explain that resilience needs to be a key part of infrastructure delivery planning, but devising a pragmatic approach is key to ensuring success in a bimodal, cloud-embracing environment.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

For years business and IT existed as separate entities. Both sides had their own ideas, customs and social behaviour, in other words, culture. Many books were written to address the gap, mostly with idea that IT should align to business. The presentation is about dialogue between various IT cultures, alignment with Business mantra and new class of cultural transformation issues related to company mergers. This should provide I&O leaders tips & tricks how to help different cultures co-exist and transform to levels necessary to produce value to the company. Service management may act as an amalgam, establishing common language between different tribes and helping to understand each other better.

Talent and skills are the top internal constraints to digital business growth. CIOs must effectively transform the IT workforce to equip with the talent and skills needed to propel the digital enterprise. In this session, participants will learn about market trends and best practices in planning, acquiring and developing IT talent and skills in support of digital business.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

This session will explore specific strategies, vendors and technologies for the security of cloud-based workloads in IaaS and information in SaaS. Most organizations will use different strategies for securing different layers of the cloud, so this presentation will look at both IaaS security and SaaS security.

Name change: Top industry trends and how they will impact infrastructure and operations teams and the digital infrastructures they support, This version will be given first at Orlando Sym Oct 2018.

Join us for refreshments in a brief break between sessions.

Forward-thinking companies are shifting to a business-first networking model where the network enables the business and every application gets the resources it needs. This new model goes beyond software-defined to a self-driving WAN that uses automation, AI and machine learning to get smarter. Join this session and see how your business can adopt this new model and take advantage of the productivity and efficiencies it offers.

Join this session to learn how the ITScore and the ITBudget assessments can help you. ITScore is designed to help CIOs and IT leaders evaluate the maturity of both their organization as a provider of IT services, and the enterprise as a consumer of IT. ITBudget will show you how your spending compares to industry averages in a customized report.

I&O leaders face many challenges and choices as they shift to a proactive-partnership approach with their business, combining innovative external services and mature, stable and secure internal solutions. This practical presentation looks beyond the traditional data center, delivering real-world insights and actionable take-aways to support this transformation.

Increasing digitalization of business processes and the growing number of digital business models are massively changing companies. This creates growing demands for agility and scalability in combination with simultaneous high availability and efficiency. It is assumed that existing systems and processes, many of which are already outdated, will be seamlessly integrated. The use of cloud services offers answers to many of these requirements, but some key questions still need answering: • Which cloud is the right one? • How do I ensure the secure connection of legacy IT? • How do I meet the various compliance requirements? • Who can guarantee me the quality and performance I need for my business?

A new approach of simplified infrastructure for secondary workloads is addressing multiple on-premise and cloud use cases at Cancer Research UK. This adoption has increased IT agility, lowered costs and rationalised on-premise facilities enabling IT to play a greater part in accelerating Cancer Research's mission to cure Cancer for all globally.

Learn how Veritas with its Parallel Streaming Framework can deliver a modern architecture designed to protect the most demanding workloads. Streamlining automation & orchestration of these workloads & simplifying data portability, protection & recovery to better deliver business expectations.

How does an IT leader fund digital transformation with limited resources? Listen to Curvature’s customer explain how they were able to extend the useful life of IT assets, liberate internal IT staff, consolidate multiple contracts into one, and focus on digital transformation all with 24/7 support.

In this workshop we look at how you can boast your communication skills and get your message across more effectively. Taking lessons from giants of the IT industry including Steve Jobs, John Chambers and Steve Ballmer, this is a highly interactive session. With video clips, and plenty of exercises, this workshop is hands-on with lots of group participation. How do you communicate the value of your role? How do you get the business to listen to you more? How do you sell the benefits to your customers across the organisation?

Edge deployments are projected to grow, and the greatest risk to edge infrastructure is that it is often unattended. This presentation will examine the features and functions of micro modular data centers and how and why you should use them to support your edge infrastructure. An overview of the provider types and how to make the right provider selection will also be covered.

The new reality for IT is a multicloud world, with applications and data hosted in an interconnected mesh of public cloud services, private clouds and data centers. This session guides enterprise and cloud architects on the key changes they must embrace to cope with this environment.

Never has it been harder to predict what the future looks like for I&O organizations. Adopt a set of new I&O leadership strategies to prepare for the unexpected and thrive in tumultuous times.

Overview of the 2018 Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Europe and Magic Quadrant for Network Services, Global

This presentation will analyze how global data residency concerns and legislation will affect your data center and cloud regional strategy. It will further examine the impacts of data protection and IOT on global application placement. Attendees will be able to understand the approaches to compliant data placement in the view of various data protection regulations such as GDPR.

Cloud computing use has become commonplace for many enterprises. What role can I&O play in such deployments? What considerations and steps can you take to support these initiatives? If your enterprise has or will be embarking on a cloud computing deployment, join us for this group discussion focused session.

Join us for this networking lunch, including a wrap-up of the 2018 program and an opportunity to share your thoughts and your highlights and identify what actions to take in the short and medium term.

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Hear from Urs Schmied, Head IT Infrastructure at Sulzer explain how the adoption of a Secure Managed SD-WAN enabled a successful migration to the public cloud while reducing cost, ensuring security and improving overall network experience.

The first wave of AIOps focused on knowledge engineering and automating inference. The second wave focused on automating pattern discovery, anomaly detection, and causal analysis. The third wave, which is now gathering, will focus on automating problem selection and discovery in the context of business goals, market and community requirements, and enterprise history. In this presentation, the speaker will discuss how third wave technologies will revolutionise AIOps by making closed loop automation a real possibility for the first time. He will also briefly show how Moogsoft's Observe and AIOps platform embody third wave functionality.

Ten years on data centres seemed to be dead. But data centres and technologies still evolve. ApiOmat took advantage of Kubernetes and Cloud Foundry technologies to build a platform that enables their customers to quickly take their applications from prototype to production deployment.

Key projects taking too long to get off the ground? Doing too much rework? Join us to learn how Gartner Toolkits can help you save time and money by making better decisions and improving execution through a set of tactical resources and frameworks.

Infrastructure and operations leaders must realize that there is no single automation tool that is capable of automating all I&O scenarios. Successful automation deployments are focused on specific domains and use cases with well-defined processes. To be successful in the future I&O leaders must have a strategic and proactive automation strategy.

Public cloud services are growing at 19% CAGR through 2021. The cloud maturity model is driving business and IT leaders to make cloud as the underpinning of their cloud strategy and they are doing it with their wallets. Cloud spending is 20% of IT budgets as per to Gartner’s cloud adoption survey. Top four hyperscale cloud providers command 57% of the public cloud market according to Gartner's recent Market Share study. This session will discuss the cloud growth trajectory across different cloud segments. We will go beyond the numbers and help IT leaders explore which external factors, new technologies, best practices and winners and losers within the cloud landscape.

CIOs have traditionally seen the data network as a functional entity and cost center. Today the network has transformed from functional to strategic alignment, and now the core of successful digital transformation, and supporting global business initiatives — which are driven by technology. I&O leaders much now rethink the role of the network or risk failing to support short and long-term strategic organizational goals.

In 2017, Gartner introduced a strategic approach for information security called Continuous Adaptive Risk and Trust Assessment (CARTA). As a new charter for information security, CARTA embraces the reality of securing a world where our digital business capabilities are accessed anywhere, by anyone from any device and where attackers continue to innovate. This session will explore the significant changes to security organizations and infrastructure required by CARTA.

This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost-optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strate

With cloud adoption accelerating and the GDPR getting into full swing (through babysteps and megafines), it is time to map out the inter-relationship between the two. Will the GDPR prevent wholehearted cloud adoption or will GDPR compliance be virtually impossible without the help of "GDPR compliant" cloud services? And how does your use of different cloud service models, such as IaaS, PaaS and SaaS impact your expected ongoing activities regarding the GDPR.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

Integrating security into DevOps to deliver "DevSecOps" requires changing mindsets, processes and technology. Security and risk management leaders must adhere to the collaborative, agile nature of DevOps to be seamless and transparent in the development process, making the Sec in DevSecOps silent. This session gives you 10 specific DevSecOps actions upon which to build.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

Cloud management has increasingly become a challenge for organizations using public cloud in addition to their existing data center. Organizations aim for the adoption of a unified management approach, but the market continues to propose a number disjointed solutions that are purpose-built to address different problems. This session will provide a technical framework for comparing and selecting cloud management platforms (CMPs) and tools.

Peer Meetups are peer-to-peer exchanges for end-user attendees to build relationships, gain new perspectives and problem-solve with a small group of peers. Join your fellow delegates to share ideas and best practices in these small group, self-facilitated, networking and exchange sessions.

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies. Most visions are fanciful. Most limitations are manageable. Most accomplishments still await action by the bulk of organizations puzzling over what's next.

Public cloud computing offers the potential for high levels of continuity and resiliency but operational reliability cannot be taken for granted. Even the most reliable of cloud services requires some level of customer configuration and ongoing administration to enable the highest levels of processing redundancy and data protection. IaaS and SaaS are conceptually similar, but a successful cloud contingency effort must accommodate their unique differences.

With more and more workloads moving to the cloud, attention is often lost on current Data Center infrastructure. In this session, we talk around short- to medium-term strategies consolidating and modernizing the current estate, preparing for the move to the cloud.

This roundtable discussion explores best practices and lessons learned from enterprise (not vendor) attendees on how to successfully organize I&O for cloud, while navigating the inevitable hurdles that arise.

The acceptance, adoption and adaptation of cloud service brokerage (CSB) into a variety of client environments continues to engage, enhance and expand opportunities within end-user organizations. Cloud service brokerage is a role and service offering of growing importance that enterprises must adopt as a key element in their journey into a hybrid IT operating model. IT leaders must embrace the role of a cloud service broker to find the right fit for their intended purposes in the increasingly hybrid cloud and hybrid IT environment. This session will explore the various roles and functions of a broker and discuss what CIOs and IT leaders must consider prior to selecting a cloud broker as a key underpinning of their hybrid cloud strategy.

Most infrastructure and operations operating models are optimized for technology projects, and few I&O leaders are prepared for delivering the adaptive, product-oriented business solutions critical to digital business platform success. Learn about the new I&O operating model and how to achieve better alignment with the business through improved organization design.

Digital business does not wait for ITSM to evolve by itself. I&O leaders and their teams must keep pace with the latest IT systems and intelligence to support new ecosystems and provide a compelling experience to their customers.

The responsibility for I&O leaders to evaluate the multitude of new technologies, new architectures, new deployment models and new acquisition models that are currently available can be overwhelming. This session provides Garner’s insights on how to best modernize the storage infrastructure to support IoT, unstructured data and an organization’s core business applications while optimizing costs.

Technology leaders are often challenged by negotiating effective Microsoft Enterprise Agreement (EA) contracts and renewals because of the complexity of Microsoft's licensing models and the number of options and use rights that have to be considered. Microsoft's "cloud-first mobile-first" policy has pushed their cloud Office 365 strategies increasing further licensing options necessitating the need to be better prepared when engaging with Microsoft. This presentation will guide customers to understand these complexities and plan a negotiation strategy.

Join us for refreshments in a brief break between sessions.

Tap into the power of your peer network with Gartner Peer Connect. This session will walk you through the online forums so you can join the conversation and make new connections. Receive tips and advice on how to tap into the network to gain insights and share real-world experience with your peers.