Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Joe Rogus
Director Analyst
Gartner
Speaker Topics
- IT Service Management (ITSM)
- Cloud Computing
- Leadership, Organizational and Cultural Change
- I&O Maturity, Strategy and Process Improvement
Speaker Bio
Joe Rogus is an advisor supporting IT Infrastructure & Operations leaders on their most pressing strategic challenges. His coverage stretches across operating models, talent, and IT Service Management. Specific topics he addresses include: Strategic Planning for I&O (organizational design, metrics and KPIs, IT communications, product line management, IT Score Diagnostic reviews), Human Capital Management for I&O (talent attraction and retention, upskilling and development, career pathing/lattices, job description reviews), and IT Service Management (ITSM/ITIL: Service Strategy, Service Design, Customer Experience and Satisfaction, Service Support, Continuous Improvement).
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Sessions
Monday, 16 November, 2026 09:30 AM - 10:15 AM GMT
Gartner Opening Keynote: Scaling Agentic AI to Enable Your Autonomous IT Operations Future
Joe Rogus,
Director Analyst, Gartner
Erin Pierre,
Sr Principal Analyst, Gartner
The superpower of Infrastructure & Operations has always been to turn possibility into reality. Demand has shifted to scaling agentic AI beyond experiments, representing your most significant opportunity to successfully deliver your autonomous IT operations future. This keynote will guide you on the changes your people, teams and operating model will absorb, explore the governance and technology decisions that need to be implemented and sustained to deliver on the promise of Agentic AI, and help shape your journey.
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Tuesday, 17 November, 2026 10:30 AM - 10:50 AM GMT
Magic Quadrant for IT Service Management Platforms
Joe Rogus,
Director Analyst, Gartner
The ITSM platforms Magic Quadrant and Critical Capabilities are reintroduced in 2026 to help heads of I&O maximize value by aligning the right technology for their needs. Explore how AI, changing operating models, unified data and ROI demands are reshaping the market and what heads of I&O must know to right size their next purchase.
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Tuesday, 17 November, 2026 12:00 PM - 12:30 PM GMT
Signature Series: The Future of Cloud in 2031
Joe Rogus,
Director Analyst, Gartner
Cloud is racing past $1T by 2027, driven by AI workloads moving to public and sovereign platforms. CIOs must rethink cloud as the control plane for data, security and digital operations — before competitors do. This session outlines where CIOs must modernize, govern and invest next.
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