Experience an objective, strategic digital retail perspective

Cataclysmic changes are occurring in the retail industry from disruptive forces such as COVID-19, climate change challenges, rising inflation, fuel shortages, supply chain disruption, innovative new entrants and global instability.

However, the most significant pressure is coming from customers in “always on” shopping mode, expecting immersive, hyperconvenient unified shopping experiences that seamlessly cross the physical and digital worlds.

Program overview

We explore implementing unified retail commerce strategies with a focus on hyperconnectivity, hypercuration and hypercomposability, enabling customers to “self-service” their own hyperexperiences in the physical and metaverse realms.

The Gartner IT Symposium/Xpo™ 2022 conference is the premier conference to attend for CIOs and IT executives tasked with leading a digital-first organization. Whether you’re looking to validate your strategy, enhance your professional network or simply reconnect with peers face-to-face, the conference journey is curated to provide guidance in the areas most meaningful to your organization.


Watch our session on strategic technology trends from last year’s conference, addressing areas with disruptive potential and setting the stage for innovation over the next five years.

Accelerate toward your goals

Each element of the conference is designed to build upon the others, providing avenues to dive deeper and access to some of the greatest minds in IT to help you plan your next steps in pursuit of key opportunities and challenges.

From large-group keynotes setting the stage for emerging technology and trends and sessions featuring Gartner experts and external thought leaders, to small-setting roundtables and workshops — all the way to personalized one-on-one interactions with Gartner experts — you have a variety of ways to discover new insights, engage and validate your strategy, and walk away ready to make smarter, faster decisions.

  • Hear from the brightest minds about current ideas that can inspire your strategy and deliver transformative results through insightful keynotes and topic presentations.
  • Attend sessions facilitated by Gartner that challenge you to solve problems and exchange ideas with your peers, allowing you a practical approach through hands-on learning.
  • Take advantage of special programming designed to engage with conference insights through the lens of a specific role or organizational size, or through a high priority, such as diversity, equity and inclusion.
  • Understand how key topics apply to specific industries, and network with peer industry leaders and Gartner experts who know your business.
  • Two one-on-one meetings with a Gartner expert to directly address your key initiatives and challenges, tailored to the expert answers you need
  • Roundtable sessions to connect with peers from leading organizations to discuss relevant topics, inspired by the latest research and hosted by a Gartner expert
  • Peer networking events designed for natural conversations away from a screen
  • Access to our IT Xpo, including the leading technology solution providers innovating essential business capabilities

View our 2022 agenda, targeted to provide the research, guidance and tools to enable you to successfully lead your organization’s digital transformation initiatives for maximum impact.

Retail session highlights

  • The Future of “Always On” Shopping: Move the “Hyper” From Personalization to Convenience
  • Ask the Expert: The Store Is the Executional Hub of Unified Retail Commerce
  • Roundtable: Retail (Fashion and Luxury) — Exploring the Opportunities in the Metaverse and Token Economy

Recommended sessions for IT leaders in retail

  • Gartner Opening Keynote: Make the Difference
  • Composability Starts With Business Architecture
  • The Cloud Journey: From Strategy to Transformation
  • CIOs’ Top Leadership Actions to Accelerate Digital Business
  • Signature Series: Top Strategic Technology Trends for 2023
  • How to Measure Employee Experience, Productivity and Well-Being
  • Executive Vision for 2022: Strategic Portfolio Management
  • Signature Series: CIO and Technology Executive Agenda for 2023
  • Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape
  • How to Deliver a Stunning Digital Employee Experience
  • Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond — Seizing Uncertainty
  • Strategic Trends in Application Platforms and Architecture
  • Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape
  • The Top Predictions for Cybersecurity 2022-2023
  • Signature Series: CEO Concerns 2022-2023 — Implications and Actions for CIOs

Take the opportunity to meet with a Gartner expert who specializes in retail while attending Gartner IT Symposium/Xpo. Each conference ticket includes two one-on-one meetings with a Gartner expert to explore any topic of your choosing. 

Max Hammond

 Senior Director Analyst, Gartner