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Ask the Analyst for Retail: Striking the Right Balance Between Agentic Humans and AI Agents in Retail
Monday, 09 November, 2026 / 03:00 PM - 03:45 PM CET
About the Session
Human agents must remain the most agentic actors in the enterprise — especially in retail, where real-time decisions shape the customer experience. Retailers should design workflows around the decision points where humans outperform AI — judgment, critical thinking and creativity — then deploy AI agents to augment and scale everything else. For retailers, placing decision authority where it matters most while automating the rest is a deliberate design choice that creates competitive advantage.