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Alicia Mullery
VP Analyst
Gartner
Speaker Topics
- Culture and Change Management
- Talent and Skills
- Executive Leadership
Speaker Bio
Alicia Mullery is a Vice President, Analyst supporting CIOs and senior executives.
Her current research centers on navigating the human side of AI. This includes building clear AI ambitions, evolving roles and skills, managing change and continuous learning. Alicia's portfolio of research includes the shift from projects to products, building fusion teams, and building effective CIO/CxO partnerships.
Alicia is recognized for facilitating high-impact executive discussions, including C-suite meetings, IT leadership retreats and roundtables with CIOs and other senior leaders.
Alicia is a frequent keynote speaker at Gartner events and external conferences. She brings a global perspective shaped by 17 years of advising clients across North America, Europe, and South Africa. Based in London, she leverages her deep experience to help organizations navigate complex change and build future-ready IT capabilities.
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Her current research centers on navigating the human side of AI. This includes building clear AI ambitions, evolving roles and skills, managing change and continuous learning. Alicia's portfolio of research includes the shift from projects to products, building fusion teams, and building effective CIO/CxO partnerships.
Alicia is recognized for facilitating high-impact executive discussions, including C-suite meetings, IT leadership retreats and roundtables with CIOs and other senior leaders.
Alicia is a frequent keynote speaker at Gartner events and external conferences. She brings a global perspective shaped by 17 years of advising clients across North America, Europe, and South Africa. Based in London, she leverages her deep experience to help organizations navigate complex change and build future-ready IT capabilities.
Sessions
Monday, 09 November, 2026 11:30 AM - 12:15 PM CET
Ask the Analyst: AI and Your IT Workforce - What to Protect, What to Redesign, What To Purge
Alicia Mullery,
VP Analyst, Gartner
AI is quietly resorting work across every IT function. The hardest questions are about what work should remain human and what work should be reimagined entirely. Bring your questions about how to approach these decisions and hear the patterns and principles that hold across IT roles.
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Tuesday, 10 November, 2026 02:00 PM - 02:30 PM CET
What Human Skills Are Needed in the AI Era? What to Protect, Pivot and Purge
Alicia Mullery,
VP Analyst, Gartner
As AI takes on more tasks, CIOs face a critical question: What work should my human employees do? The answer isn’t just upskilling — it’s building a new skill stack for AI-impacted jobs. Based on an analysis of 20 IT roles, this session will provide a framework and action plan to identify the human foundations you must hire for, the skills your people must let go of, and how to pioneer new and emerging skills.
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Thursday, 12 November, 2026 10:30 AM - 11:00 AM CET
GenAI's "Free" Speed Creates More Work, Here's What to Do About It
Alicia Mullery,
VP Analyst, Gartner
GenAI creates content instantly, so we assume it saves time. But what looks like efficiency, often results in work inflation where a spike in volume slows down decision making. This session explores the hidden AI surplus — the unplanned cognitive labor required to verify and integrate AI work. Join to establish a common language for work inflation and explore a friction audit framework to help CIOs clear the AI noise and shift the balance from work inflation to value creation.
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