While we build the 2023 agenda, explore last year`s tracks built upon our latest research that addressed the most critical trends and priorities for digital workplace leaders, it executives and architects.
Our Gartner experts, who are at the top of their fields, helped attendees address their most critical challenges. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
This track explored how digital workplace leaders plan, organize and communicate a vision to achieve enterprise goals while actively advancing how work gets done through design, enablement and contextual change management
This track examined how automation, AI and modern applications with advanced workflows accelerate how work gets done and by whom.
This track showed how workplace analytics, digital experience monitoring, self-healing technologies and other innovations guide us in providing even better service quality, resilience and dependability.
This track investigated how a diverse, inclusive workforce will look at employee experience in new ways and how the talent that will shape our organizations will demand that the digital workplace matches their vision of equity.
Tuesday, June 21, 2022 / 11:00 AM - 11:45 AM EDT
Michael Woodbridge, Managing Vice President, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Digital workplace leaders are at the forefront of a revolution in workplace technology. The shift to new ways of working has empowered employees to work virtually anywhere and the IT landscape has shifted massively to support. But where next? What will the workplace look like in five years and how will it impact DW leaders, employees and organizations? Join us for the Gartner keynote and seize this opportunity to think beyond the chaotic reality of today and rethink your strategy for the future.
Tuesday, June 21, 2022 / 12:00 PM - 12:30 PM EDT
Emily Rose McRae, Sr Director, Research, Gartner
Many organizations’ preparations for the future of work are happening informally and fragmentedly in silos across the business. An organizationwide, unified future-of-work strategy is the most effective approach to preparing for, and shaping, the future of work. It can provide a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how digital workplace leaders can take a leadership role in creating a unified future of work strategy at your organization
Tuesday, June 21, 2022 / 01:30 PM - 02:00 PM EDT
Tori Paulman, Sr Director Analyst, Gartner
The acceleration of digital ways of working has been transformational. To ensure meaningful engagement continues, Digital Workplace application leaders must prevent the fatal flaw of an IT-only team. This session will help DW leaders solidify their role, build a team around them, and deliver meaningful business transformation .
Tuesday, June 21, 2022 / 01:30 PM - 02:15 PM EDT
Joe Mariano, Director Analyst, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Jason Wong, Distinguished VP Analyst, Gartner
Mike Fasciani, Sr Director Analyst, Gartner
IT leaders can feel trapped by digital workplace projects, in most cases due to poor or overblown expectations of what a digital workplace is. In this session, Gartner analysts will summarize the five myths of the digital workplace and provide strategies, and take questions on how to avoid the pitfalls they can bring.
Tuesday, June 21, 2022 / 03:00 PM - 03:30 PM EDT
Matt Cain, Distinguished VP Analyst, Gartner
Existing digital enablement strategies have underperformed and a new approach is needed to improve workforce digital dexterity. The key is to pair the factors that drive employee engagement -- such as autonomy, manager support, career advancement opportunities, with digital enablement strategies. The strategy results in organization-wide participation fostering a culture of workforce digital dexterity
Tuesday, June 21, 2022 / 03:00 PM - 03:45 PM EDT
Emily Rose McRae, Sr Director, Research, Gartner
Attendees interact with an HR analyst who has been advising clients on the future of work, workspaces and digital work for much longer than the pandemic crisis. Delve into future of work trends and their implications with this expert by asking your questions and listening to others.
Tuesday, June 21, 2022 / 03:00 PM - 04:00 PM EDT
Stephen Emmott, Sr Director Analyst, Gartner
Deciding which initiatives to pursue will determine the maturity of your digital workplace. That program of initiatives must be geared to one of three levels of ambition: modernization, ways of working, or transformation. In this workshop, we'll explain these levels of ambition, help you determine yours, and get you started with a draft plan and approaches to complete it.
Tuesday, June 21, 2022 / 04:30 PM - 05:00 PM EDT
According to a recent report from New View Strategies, 38% of working women are considering leaving their jobs in the tech industry within the next few years. The curve is flattening for gender diversity in technology. Come join the conversation and share what you have done to create a path forward in your career and what can be done to bring others with you on your journey. Allies are encouraged to join the conversation and share their perspective as well.
Wednesday, June 22, 2022 / 10:15 AM - 10:45 AM EDT
By 2024, in-person meetings will drop from 60% of enterprise meetings to 25%, driven by remote work and changing workforce demographics. Are you ready to make your meeting more engaging, more impactful, more fun, more strategic, just more overall? Join us to share the tips and tricks you use to get your team to participate, and even enjoy your meetings in this virtual-first world we find ourselves in today.
Wednesday, June 22, 2022 / 12:00 PM - 12:30 PM EDT
Adam Preset, VP Analyst, Gartner
Anywhere, anytime work demands new thinking about how to be resilient in the face of uncertainty. Why, how, and where organizations leverage technology to accelerate productivity will make all the difference. Your future-proof workplace will be emboldened and enabled by these essential strategies and lessons learned .
Wednesday, June 22, 2022 / 12:00 PM - 12:45 PM EDT
Melissa Hilbert, Sr Director Analyst, Gartner
How do you get started or plan for a functional area to make the most out of the digital adoption platform you purchase? Be involved in sharing and helping others to get their questions answered about how to get started, what is critical to govern this type of solution, benchmark metrics to track success and how you should think about deploying this across the organization to be successful.
Wednesday, June 22, 2022 / 01:30 PM - 02:00 PM EDT
Matt Cain, Distinguished VP Analyst, Gartner
In this session, we tell a story around how an urban professional spends her day in 2030. We examine the technology supporting her day, and analyze the job skills needed to provide the services that are utilized throughout the day. The day shows how business models will be changing and how advances in AI, networking, IoT, robotics and data collection will change how we live .
Wednesday, June 22, 2022 / 03:00 PM - 03:30 PM EDT
Nikos Drakos, VP Analyst, Gartner
Articulating clearly the value and relevance of a digital workplace program can boost executive support, attract and engage business stakeholders, and generally increase overall business impact. In this session, we discuss how digital workplace leaders can align their programs with their organization’s digital ambition and identify, define, prioritize and communicate relevant outcomes
Wednesday, June 22, 2022 / 03:45 PM - 04:15 PM EDT
Rachel Longhurst, Sr Principal, Advisory, Gartner
Amidst digital transformation and the move to product management, the future of longstanding roles such as Business Analysts and Project Managers is called into question. This session will explore the evolution of required capabilities for these roles and how this transformation will bring adaptability and productivity to your workforce
Tuesday, June 21, 2022 / 12:00 PM - 12:30 PM EDT
Gene Phifer, Distinguished VP Analyst, Gartner
The digital workplace helps employees work in ways that support business capabilities. How do technology and digital dexterity enable ways of working, now and in the future? Develop a foundational understanding of what the digital workplace is, what it demands of you as leaders, and how doing it right will enable your organization's success
Tuesday, June 21, 2022 / 12:00 PM - 12:45 PM EDT
Christopher Trueman, Sr Principal Analyst, Gartner
Joe Mariano, Director Analyst, Gartner
Planning to rollout a new collaboration app? Or perhaps your go-live date has already passed, but user adoption has been below expectations? If so, this session is for you! Join us to discover what leading organizations are doing to ensure technology investments are met with rapid adoption, not tumbleweeds and cricket chirps.
Tuesday, June 21, 2022 / 01:30 PM - 02:15 PM EDT
Matt Cain, Distinguished VP Analyst, Gartner
Microsoft says Viva is an employee experience platform. But what is really, what does it do, and where is it going? Join your peers for a robust discussion around the perils and promises of Microsoft Viva.
Tuesday, June 21, 2022 / 03:00 PM - 03:30 PM EDT
Michael Woodbridge, Managing Vice President, Gartner
Work is changing. There will be significant shifts in workstyles over the next 5 years which will build on the significant changes we have already seen. The way people work with content will underpin these and organizations need to exploit evolving technology innovations in the content services market to prepare for these
Tuesday, June 21, 2022 / 03:45 PM - 04:15 PM EDT
Joe Mariano, Director Analyst, Gartner
The new work hub is a customer-assembled collection of team productivity components for a particular constituency, augmented with services for development, automation, and analytics. The modular nature of the new work hub lends itself to growing your composable business. In this session, IT leaders will learn how to apply the new work hub strategies to their enterprise to drive greater collaboration and productivity
Tuesday, June 21, 2022 / 04:30 PM - 05:00 PM EDT
Whit Andrews, Distinguished VP Analyst, Gartner
Lane Severson, Sr Director Analyst, Gartner
Emily Rose McRae, Sr Director, Research, Gartner
Jason Wong, Distinguished VP Analyst, Gartner
Gartner's digital workplace predictions imagine a remarkably changed world. Discover how the predictions will intersect to drive innovation and disrupt IT duties. Employee experience is important, but improving it isn't simple, and when change multiplies change, everything takes new shapes. Hear what the world will look like in five years -- and get a letter from the future that tells you what to do today.
Wednesday, June 22, 2022 / 12:00 PM - 12:30 PM EDT
Jim Murphy, Sr Director Analyst, Gartner
Organizations should redefine and redesign their intranets to improve the employee experience. This report offers three steps to ensure your intranet gives employees what they want while advancing business goals
Wednesday, June 22, 2022 / 12:00 PM - 12:30 PM EDT
Christopher Trueman, Sr Principal Analyst, Gartner
This session is your introduction to the metaverse — The persistent, always-on, fusion of our digital and physical worlds .
Wednesday, June 22, 2022 / 12:00 PM - 12:45 PM EDT
Stuart Downes, Sr Director Analyst, Gartner
72% of I&O leaders plan to invest in Desktop as a Service (DaaS) by 2023. This session will describe the key questions I&O leaders and technologists are asking Gartner including what is DaaS? What use cases does DaaS address? Is DaaS financially viable? How do I provide a rich experience to users with DaaS? Is now the time for DaaS?
Wednesday, June 22, 2022 / 01:30 PM - 02:00 PM EDT
Nikos Drakos, VP Analyst, Gartner
Business technologists report outside of dedicated IT departments and create technology or analytics capabilities for internal or external business use. They play a role as instruments of change to help their organizations scale digital transformation efforts and respond to new threats and opportunities in agile and innovative ways. This session discusses the role of digital workplace programs in leveraging this important source of technology production
Wednesday, June 22, 2022 / 03:00 PM - 03:30 PM EDT
Joe Mariano, Director Analyst, Gartner
Digital workplace technology continues to evolve with the flexibility of work. In this session, we will review the most impactful trends and how your enterprise can take advantage of them .
Wednesday, June 22, 2022 / 03:00 PM - 04:00 PM EDT
Whit Andrews, Distinguished VP Analyst, Gartner
Gabriele Rigon, Principal Analyst, Gartner
Tim Nelms, Sr Director Analyst, Gartner
Figuring out the right use case for your organization is often the key to successful AI implementation. In this workshop, we will explore how to identify the right use case for your situation and apply that to overall changing business dynamics across the value chain.
Wednesday, June 22, 2022 / 03:45 PM - 04:15 PM EDT
Christopher Trueman, Sr Principal Analyst, Gartner
Traditional video conferencing and meeting solutions can fill the role of most in-person meetings, but they cannot replace the interpersonal conversations and social engagement that happen spontaneous in a physical office. That's where ambient social meeting apps step in — a new category of application that allows for persistent conversation spaces or even video game-like virtual offices
Tuesday, June 21, 2022 / 12:00 PM - 12:30 PM EDT
Tom Cipolla, Sr Director Analyst, Gartner
DW leaders are struggling to accommodate the volume of change and their teams are overwhelmed. However, they are also primarily responsible for creating a culture of user dependence on IT for basic activities. The keys to survival are removing digital friction, embracing employee feedback and enabling employees to be more capable of supporting themselves in times of change
Tuesday, June 21, 2022 / 12:00 PM - 12:45 PM EDT
Charlie Winckless, Sr Director Analyst, Gartner
SaaS applications are increasingly critical business assets that support critical business process, yet many organizations manage them as if you can buy and then forget them. This session will cover how to establish effective processes and teams to properly select and manage SaaS applications from a security and governance perspective.
Tuesday, June 21, 2022 / 01:30 PM - 02:00 PM EDT
Stephen Emmott, Sr Director Analyst, Gartner
Being informed is essential to effective decision and action. Yet, access to more information than ever before leaves workers overwhelmed rather than better informed. Learn how top performing organizations engineer their digital workplace to deliver information to ensure workers are better if not optimally positioned to perform.
Tuesday, June 21, 2022 / 03:00 PM - 03:30 PM EDT
Tony Harvey, Sr Director Analyst, Gartner
Organizations can outperform competitors in the battle to attract and retain digital talent by building an integrated hybrid workplace for both virtual and physical workers. Delivering on this goal will require the DWI&O team to adopt new technologies, processes and adapt the physical workplaces to meet these needs. We will cover the infrastructure changes and tools needed for this new environmen
Tuesday, June 21, 2022 / 03:00 PM - 04:00 PM EDT
David Groombridge, Distinguished VP Analyst, Gartner
Outsource digital workplace services can consume IT budgets if organizations don’t focus on cost and productivity. This session will talk about:
1. How to reduce labor costs while preserving the service?
2. How to preserve the level of services while reducing the labor required?
3. How to reduce service requirements but achieve the same outcomes?
4. How to refocus the service delivery to optimize business value
Tuesday, June 21, 2022 / 03:45 PM - 04:15 PM EDT
Stuart Downes, Sr Director Analyst, Gartner
UEM, DaaS, Modern Management, Analytics, Automation, Immersive Technologies! Making sense of the future of end-user computing and support can be difficult. As tools advance and the insights from analytics increases, how can I&O leaders translate information into action, action into automation, and still deliver compelling user experiences
Wednesday, June 22, 2022 / 12:00 PM - 12:30 PM EDT
Autumn Stanish, Principal Analyst, Gartner
As stakeholder pressures to reduce the environmental footprint of IT continue to grow, digital workplace leaders are increasingly challenged to contribute to the material objectives of the enterprise. This strategic roadmap for digital workplace sustainability will provide a framework for identifying where to start, what to measure and how to position the digital workplace for a sustainable future
Wednesday, June 22, 2022 / 01:30 PM - 02:00 PM EDT
Dan Wilson, Sr Director Analyst, Gartner
The future of work has elevated digital workplace leaders to more strategic roles in leading digital employee experience (DEX). In this session we will provide practical advice on defining a DEX strategy, team, and use cases in addition to acquiring tools to assess and manage DEX
Wednesday, June 22, 2022 / 01:30 PM - 02:15 PM EDT
Mark Cortner, VP, Team Manager, Gartner
With the accelerated shift toward remote and hybrid work, organizations using Microsoft 365 have taken advantage of the broad range of collaboration capabilities supported by Microsoft Teams. The combination of messaging, meeting, calling and content collaboration capabilities of this key service represent a challenging and confusing environment to secure and manage.
Wednesday, June 22, 2022 / 03:00 PM - 03:30 PM EDT
Charlie Winckless, Sr Director Analyst, Gartner
Zero trust is a key security initiative for many organizations, driven by vendors and governmental interest. This session will cover how zero trust initiatives will impact the hybrid workforce (and the hybrid application landscape!) and how technology solutions can support the initiative to provide a common user and security experience regardless of employee location .
Wednesday, June 22, 2022 / 03:00 PM - 03:45 PM EDT
Dan Wilson, Sr Director Analyst, Gartner
Bring your questions about unified endpoint management tools and modern endpoint management practices — what are they, how to migrate to them, what to watch out for — to the analysts who cover endpoint management. Services covered include provisioning, supporting, patching and management PC's and mobile devices.
Wednesday, June 22, 2022 / 03:45 PM - 04:15 PM EDT
David Groombridge, Distinguished VP Analyst, Gartner
Experience Level Agreements (XLAs) are becoming a key element in measuring user experience (UX) within the Digital Workplace. This session will examine Why XLAs are important, how to utilize them for continuous improvement of the UX, and how the XLA is set to evolve to manage the quality of business processes in a post-COVID world
Tuesday, June 21, 2022 / 12:00 PM - 12:30 PM EDT
Mike Gotta, VP Analyst, Gartner
Effective communications drives organizational success and affects employee experience. Intranets, e-mail, messaging apps, digital signage - the number of channels and worker segments creates challenges to keep staff engaged and informed. Attend this session to learn how IT leaders can help internal communications teams on top practices to deliver great (and measurable) employee communications .
Tuesday, June 21, 2022 / 01:30 PM - 02:00 PM EDT
Tapan Upmanyu, Assoc Principal Analyst, Gartner
Hybrid working is changing the way we meet and collaborate. IT leaders need to rethink how meetings are supported and ran in their organization to ensure equitable opportunity to collaborate regardless of location or device
Tuesday, June 21, 2022 / 01:30 PM - 02:00 PM EDT
Gavin Tay, VP Analyst, Gartner
The shift to hybrid work affects how organizations use AI to support well-being, prioritize digital dexterity and enable new work programs. Application leaders responsible for a digital workplace can benefit from learning how three forward-looking organizations are approaching a postpandemic future .
Tuesday, June 21, 2022 / 01:30 PM - 02:15 PM EDT
Autumn Stanish, Principal Analyst, Gartner
Despite encouraging progress towards greater female representation in IT, the gender gap remains concerningly steep for women who want to enter this industry and for allies who want to foster greater diversity in their teams. This roundtable is designed to facilitate discussion for all digital workplace leaders, male or female, who wish to share and/or learn from their peers how they have encouraged and succeeded in promoting female talent in IT.
Tuesday, June 21, 2022 / 03:00 PM - 03:30 PM EDT
Melissa Hilbert, Sr Director Analyst, Gartner
"We've deployed all this technology to help our employees work from wherever, yet they're still frustrated and dissatisfied with the experience." Does this resonate with you? If so, attend this session to understand how digital adoption solutions rapidly deliver an improved user experience, while also decreasing support tickets, improving data quality, completeness, and increasing efficiency and engagement. We'll share customer stories that highlight the use cases and functional areas that can benefit from this solution as well as the metrics to track success
Tuesday, June 21, 2022 / 03:45 PM - 04:15 PM EDT
Tim Nelms, Sr Director Analyst, Gartner
Social pressure is accelerating diversity, equity and inclusion (DEI) initiatives in the workplace. As a consequence, there is a greater focus on disability, which affects one in five adults in the workforce. The growth in remote and hybrid working makes the need for a high-quality digital workplace and employee experience essential for everyone
Tuesday, June 21, 2022 / 03:45 PM - 04:15 PM EDT
Lane Severson, Sr Director Analyst, Gartner
The new digital transformation is radical flexibility. Digital transformation challenged entrenched process and technology for everything from taking a product to market to onboarding new employees. Enabling radical flexibility and targeting a 25-hour work week is the next market disruptor. This session shares Maverick research from Gartner and inspires you to imagine new goals and outcomes for your digital workplace
Wednesday, June 22, 2022 / 10:15 AM - 10:45 AM EDT
Burnout is real, and has a real impact on employee engagement and morale. Join the conversation with your peers and share how, as a leader, you detect and address burnout and employee well-being. Share tips and tricks on how to keep you team engaged and happy throughout the year and highlight any programs or success stories about improving employee experience overall.
Wednesday, June 22, 2022 / 01:30 PM - 02:00 PM EDT
Helen Poitevin, Distinguished VP Analyst, Gartner
Hybrid work changes how many leaders think about employee experience, productivity and well-being. How do you know if hybrid work approaches are working? Measurement is not simple. However, strategies, data and measurement techniques will give digital workplace leaders the insights they need to drive improvements and course correct for missed targets .
Wednesday, June 22, 2022 / 01:30 PM - 02:15 PM EDT
Mike Gotta, VP Analyst, Gartner
Effective communications drive success across all levels of an organization. Employee communications applications (ECA) are the optimal way to engage workers when certain business directions need to be understood and acted upon. Come to this session to learn how to optimize the use of ECA tools to deliver a modern employee experience, and leverage ECA analytics to gauge staff feedback and business impact.
Wednesday, June 22, 2022 / 03:00 PM - 03:30 PM EDT
Tammy Shoham, Director Analyst, Gartner
The modern workplace is a relic of the industrial revolution. Many pre-pandemic offices were underutilized and reinforced institutional hierarchies by design. Will the pandemic be the disruptive force that users in a new era for the smart office? Or will the future be more of the same? This session will reveal the trends for the future of the workplace and the technology that supports it
Wednesday, June 22, 2022 / 03:00 PM - 04:00 PM EDT
Tori Paulman, Sr Director Analyst, Gartner
One of the most powerful tools to improve employee experience is an employee journey map, which describes the steps an employee must go through to engage with your organization. In this workshop, you will learn how to build a customer journey map and how to utilize it to improve employee experience .
Wednesday, June 22, 2022 / 03:45 PM - 04:15 PM EDT
Autumn Stanish, Principal Analyst, Gartner
Traditional user segmentation models weigh places, processes and personas. However, as hybrid work scenarios complicate where and how work is accomplished and the user experience continues to grow as a key metric in IT, the human-centric future of work now requires a persona-based segmentation approach for aligning employees with the technologies needed to maximize productivity and satisfaction