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Monday, April 26, 2021 / 11:45 AM - 12:15 PM EDT

Gartner Frameworks for Managing your Digital Workplace

Sarah Davies, Sr Director Analyst, Gartner

A practical walk-through of a digital workplace ecosystem, highlighting pivotal Gartner frameworks on route. Covering handy frameworks for stakeholder management, governance, value and capability management, all wrapped together by the Gartner digital ecosystem model as a guide.

Monday, April 26, 2021 / 01:15 PM - 01:45 PM EDT

The Top 12 Digital Workplace Challenges and What to Do About Them

Matt Cain, Distinguished VP Analyst, Gartner

Many organizations are establishing and prioritizing digital workplace strategies, but it is not uncommon for the program to fail to thrive. We have detected patterns that contribute to underperforming digital workplaces around the globe. In this session we will discuss the top 12 challenges we have identified, and discuss ways to overcome these impediments.

Monday, April 26, 2021 / 01:15 PM - 02:00 PM EDT

Workshop: Use Business Capabilities to Make Your Digital Workplace Program (More) Relevant

Nikos Drakos, VP Analyst, Gartner

Business success depends on market leadership, operational excellence and customer intimacy. This workshop will help you identify and articulate the linkages between your digital workplace program and the business outcomes most relevant to your organization.

Monday, April 26, 2021 / 02:45 PM - 03:15 PM EDT

Use Business Capabilities to Make your Digital Workplace Program More Relevant - Beyond the basics

Nikos Drakos, VP Analyst, Gartner

Business success depends on market leadership, operational excellence and customer intimacy. In this session, we will discuss how we can align a digital workplace program more directly with these desirable outcomes through relevant business capabilities.

Monday, April 26, 2021 / 03:30 PM - 04:00 PM EDT

20 Culture Hacks to Improve your Distributed Workforce Efficiency and Dexterity

Gavin Tay, VP Analyst, Gartner

Small changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your distributed workforce works.

Tuesday, April 27, 2021 / 11:45 AM - 12:15 PM EDT

The Post-COVID-19 Future of Work

Emily Rose McRae, Director, Quantitative Analytics and Dat, Gartner

We have identified several ways that the future of work will change after COVID-19. This session will help digital workplace leaders understand our predictions and prepare for the impact these changes will have on your organization, and to position your organization for strength going forward.

Tuesday, April 27, 2021 / 01:15 PM - 01:45 PM EDT

Sustainability: What to Do When Employees Want You to Save the World

Kristin Moyer, Distinguished VP Analyst, Gartner

Every digital workplace leader needs to comply with economic, social and environmental sustainability regulations. But employee pressure to do more is growing. Digital workplace leaders who need to go beyond pretty reports should get the money, give it a home and empower sustainable digital business.

Tuesday, April 27, 2021 / 01:15 PM - 02:00 PM EDT

Workshop: Product Mindset for Digital Workplace Leaders

Sarah Davies, Sr Director Analyst, Gartner

A workshop session to guide you through the principals of a product mindset for digital workplace leaders. Realize the full benefits of agile methodologies by embracing the mindset as well as adopting the processes.

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Rediscovering the Value of Employee Communities and Social Fellowship

Mike Gotta, VP Analyst, Gartner

COVID-19 triggered organizations to address employee anxiety, isolation, wellness as well as the need to recreate the physical connectedness workers feel within the workplace. This session will establish the foundations for effective online employee communities and professional networking in a hybrid workplace.

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Ask the Expert: Measure Impact of Digital Workplace

Nitin Mistry, Expert Partner, Practice, Gartner

Digital Workplace programs drive value across the organization, however, it is often difficult to measure and communicate the impact on the Business/Mission, Technology and Employees. This session will highlight key performance indicators and metrics organizations could leverage, discuss with peers the actionable insight these KPIs/metrics could provide and how best to leverage them to communicate value.

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Roundtable: The Best Practices to Make Innovation Successful in Your Organization

Nick Jones, Distinguished VP Analyst, Gartner

Every organization wants innovation, but many fail to achieve it because of unfriendly culture, weak innovation processes or lack of leadership. This session identifies the practices, skills and technologies that are adopted by organizations that are leaders in successful innovation.

Tuesday, April 27, 2021 / 03:15 PM - 04:00 PM EDT

Roundtable: Key Takeaways From the 2021 Digital Workplace Summit

Adam Preset, Sr Director Analyst, Gartner

Michael Woodbridge, Sr Director Analyst, Gartner

Join the North America Event Chair and your Digital Workplace peers as we identify and discuss main event learnings and action items.

Tuesday, April 27, 2021 / 03:30 PM - 04:00 PM EDT

Managing hybrid workers in a distributed Workplace

Rashmi Choudhary, Principal Analyst, Gartner

90% of HR leaders said employees would be allowed to WFH even once vaccines are widely available. Most organizations have had months to work on remote-work experience to keep employees productive, but many still viewed WFH as temporary. Hence, managing hybrid workers becomes key in sustaining productivity and emotional well-being of employees. Join the session for empathetic but practical solutions.

Tuesday, April 27, 2021 / 03:30 PM - 04:00 PM EDT

Digital Business Requires a Delicately Balanced Risk Culture

Srinath Sampath, Sr Director Analyst, Gartner

To succeed at digital business, organizations need to make sure their leaders and employees make bold and innovative choices while simultaneously protecting their business outcomes. The culture of the organization — specifically as it relates to risk-taking — is a significant yet underutilized driver. This session will cover how to build a risk culture that powers your digital future.

Monday, April 26, 2021 / 11:45 AM - 12:15 PM EDT

10 Megatrends That Will Define Your Future

Nick Jones, Distinguished VP Analyst, Gartner

Megatrends can be political, technical or social, they last for a decade or more and have a broad impact on business and society. They’re important because they influence which technologies and business strategies are successful, which vendors prosper or struggle, what customers want or reject, and the behavior of regulators. We’ll explore key megatrends and explain how architects and CTOs should use them to define and validate their strategy.

Monday, April 26, 2021 / 01:15 PM - 01:45 PM EDT

Collaboration Use Cases for Virtual and Augmented Reality in a Pandemic

Christopher Trueman, Principal Analyst, Gartner

Interest in VR and AR has increased steadily during the pandemic. Collaboration-focused use cases for these technologies have seen renewed interest and a wide range of industries are starting to invest in VR and AR solutions. This session explores some of the unique values that VR and AR can bring to your organization as well as trends in adoption for specific use cases.

Monday, April 26, 2021 / 02:45 PM - 03:15 PM EDT

Harnessing the Power of Workplace Analytics

Dan Wilson, Sr Director Analyst, Gartner

Discussion on how organizations can leverage workplace analytics to improve digital dexterity and how to avoid privacy and legal issues.

Monday, April 26, 2021 / 02:45 PM - 03:30 PM EDT

Roundtable: Driving the Value of Office/Microsoft 365 Through Employee Adoption

Joe Mariano, Sr Principal Analyst, Gartner

Gartner 2020 Office 365 survey showed a 20% or greater usage of many Office 365 exclusive services vs. 2019. Partially spurred on by the pandemic and partially driven by IT leaders driving value out of the services. In this session, join your peers for a conversation about what adoption methods worked and what did not work to grow the value of Office and Microsoft 365.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, April 26, 2021 / 03:30 PM - 04:00 PM EDT

Smart Workplace Automation Is Not (Only) About Robots

Nikos Drakos, VP Analyst, Gartner

Automation is rightly seen as a lever to boost consistency, quality and efficiency in the workplace. In this session we will discuss, at a high level, the tradeoffs between different automation options.

Monday, April 26, 2021 / 03:30 PM - 04:00 PM EDT

Ask the Expert: Discuss the Challenges of Microsoft Teams Adoption

Christopher Trueman, Principal Analyst, Gartner

Many organizations are in the process of evaluating or implementing Microsoft Teams to address a variety of communication and collaboration needs. But what does it mean to adopt Microsoft Teams? What are the types of challenges that other organizations have faced when implementing Teams? How well does Teams meet specific use cases? And what best practices are other organizations discovering?

Tuesday, April 27, 2021 / 11:45 AM - 12:15 PM EDT

Top 20 Gotchas of Microsoft 365

Patrick Borka, Sr Director Analyst, Gartner

This presentation walks through the top 20 Microsoft 365 gotchas: the surprises, the little-known facts, the things Gartner clients were not expecting when they rolled out Microsoft 365. By describing the gotchas and the corresponding actions to take, this presentation helps technical application professionals implement Microsoft 365 faster and with fewer problems.

Tuesday, April 27, 2021 / 11:45 AM - 12:30 PM EDT

Clinic: Six Steps to Optimize Software and SaaS Negotiations

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic illustrates and walks through how to use six powerful steps for planning negotiations with both existing and new software and cloud vendors. These steps should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will have access to ready-to-use checklists and templates to execute these six steps effectively in their organizations.

Tuesday, April 27, 2021 / 01:15 PM - 01:45 PM EDT

Ask the Expert: Is Now the Time for DaaS?

Stuart Downes, Sr Director Analyst, Gartner

What is Desktop as a Service (DaaS)? When should I consider DaaS? Is now the time for DaaS? This ask the expert session will support IT leaders who are preparing for a DaaS solution for the first time, or need to optimize their existing desktop virtualization strategies.

Tuesday, April 27, 2021 / 01:15 PM - 01:45 PM EDT

AI: Will It Replace or Augment Your Workforce

Van Baker, VP Analyst, Gartner

Artificial intelligence and machine learning are increasingly automating tasks and workflows that used to be performed by employees. The complexity of the work that can be completed by the application of AI and ML will continue to increase as technology advances. How should the enterprise adjust to the increasing use of AI and ML technologies and adapt the workforce to a world where automation is the norm in the enterprise?

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Role of SharePoint, SharePoint Syntex and Viva Topics in Your Digital Workplace Strategy

Lane Severson, Sr Director Analyst, Gartner

The rapid adoption of Microsoft 365 and the introduction of SharePoint Syntex and Viva Topics has changed the way your organization is managing and collaborating on content. Application leaders need a plan for how SharePoint, SharePoint Syntex, and Viva Topics will support the future of their digital workplace initiatives. This session will provide key use cases, product gaps and best governance practices to help you get the most out of your investment.

Tuesday, April 27, 2021 / 03:30 PM - 04:00 PM EDT

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set and the architectural framework of a digital workplace hub will be the key.

Monday, April 26, 2021 / 11:45 AM - 12:15 PM EDT

Streamline Workplace Infrastructure and Support for Increased Remote Work

Stuart Downes, Sr Director Analyst, Gartner

Organizations have put in place the tactical solutions to enable remote working and must consider more strategic workplace infrastructures and services that improve user experiences. This session will describe approaches to enable remote work, increasing the level of automation and enabling businesses to operate securely anywhere.

Monday, April 26, 2021 / 01:15 PM - 01:45 PM EDT

Leveraging Gartner's ACME Framework for Rationalizing Digital Workplace Applications

Mike Gotta, VP Analyst, Gartner

Digital workplace encompasses a vast array of content, communication, collaboration, and task management applications. Achieving a complete digital workplace technology environment often requires more than a single vendor solution. This session explains the Gartner ACME framework to help provide a governance and rationalization process for selecting productivity-related tools.

Monday, April 26, 2021 / 02:45 PM - 03:15 PM EDT

8 Powerful Tips, Tactics and Techniques to Enhance Your Negotiation Playbook

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will guide IT leaders on how to use a powerful set of negotiation tips, tactics and techniques (the TTTs) as an integral part of the negotiation planning process. These TTTs should be used for all major technology negotiations to ensure that the right questions are asked and the right detail is revealed in vendor proposals. Attendees will have the access to ready-to-use templates and checklists that will help them put these TTTs in action in their organization.

Monday, April 26, 2021 / 03:30 PM - 04:00 PM EDT

Is Now the Time for DaaS?

Stuart Downes, Sr Director Analyst, Gartner

Desktop as a Service (DaaS) grew by almost 100% in 2020 and will continue to grow by 50% CAGR through 2023. This session will describe the key questions I&O leaders and technologists are asking Gartner including: what is DaaS? What use cases does DaaS address? Is DaaS financially viable? How do I provide a rich experience to users with DaaS? Is now the time for DaaS?

Tuesday, April 27, 2021 / 11:45 AM - 12:15 PM EDT

The Future of Endpoint Management and Security in a Post-COVID-19 World

Rob Smith, Sr Director Analyst, Gartner

How is endpoint device management and security evolving since the COVID-19 crisis? What are the best practices to manage and secure endpoints today and tomorrow? This session will address what should be done today while keeping an eye on the future as technology evolves.

Tuesday, April 27, 2021 / 01:15 PM - 01:45 PM EDT

Will 5G Change Your Workplace?

Nick Jones, Distinguished VP Analyst, Gartner

The next release of 5G promises wide area networking to compete with Wi-Fi, ultra-low latency for machines and robots, private networks, slicing, IoT, location tracking and other new features. Telcos will become low latency cloud providers delivering new devices and services to the home and office. But 5G has been ridiculously hyped, and what telcos want to sell may not be what organizations require.

Tuesday, April 27, 2021 / 03:30 PM - 04:00 PM EDT

Adapt the IT Operating Model to Deliver Indispensable Digital Workplace Services

Dan Wilson, Sr Director Analyst, Gartner

Antiquated and rigid IT processes and operating models impede the cultivation of a digitally dexterous workforce. I&O leaders must adapt to elevate and empower digital workplace services to enable new ways of work though adoption of digital workplace technologies.

Monday, April 26, 2021 / 11:45 AM - 12:15 PM EDT

Four Principles Digital Workplace Leaders Need to Help Workers Get Past Information Overload

Craig Roth, VP Analyst, Gartner

If you didn’t think distractions, interruptions, and ineffective meetings sapped your productivity before the pandemic, you have probably thought twice since workers were sent home. Enterprise attention management offers a practical, enterprise-focused model. It helps DW leaders consider approaches that reduce information stress and help workers to notice important information in their daily deluge without being overwhelmed by it.

Monday, April 26, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: Best Practices for Enabling and Securing Remote Access in a Post-COVID-19 World

Rob Smith, Sr Director Analyst, Gartner

In this session, the analyst will answer your questions about the best practices to secure users who work from home and often with their own equipment.

Monday, April 26, 2021 / 01:15 PM - 01:45 PM EDT

Develop a Learning Strategy That Is Faster and Smarter

Amanda Grainger, Sr Principal Analyst, Gartner

The impact of COVID-19 has changed learning and taught us these important lessons
● Content production had to be quicker, smarter and targeted.
● Delivery methods changed virtual learning using MS Teams and collaboration platforms ramped up. Requiring new facilitation skills and adoption of new technologies
● Exposed poor evidence base for compliance and reporting.
● Digital dexterity ramped up.

Monday, April 26, 2021 / 01:15 PM - 01:45 PM EDT

Roundtable: Getting the Most Out of Your Digital Adoption Solution Investment

Melissa Hilbert, Sr Director Analyst, Gartner

How do you get started and make the most out of the digital adoption solution you purchase? Come prepared to share your challenges and your success stories. Be involved in sharing and helping others to get their questions answered about how to get started, what is critical to govern this type of solution, benchmark metrics to track success and how you should think about deploying this across the organization to be successful.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, April 26, 2021 / 02:45 PM - 03:15 PM EDT

Workforce Digital Dexterity and the Future of Work

Matt Cain, Distinguished VP Analyst, Gartner

As technology change continuously accelerates, it creates a dynamic work environment. In this session we will examine how work will be changing through 2030, and the steps organizations should take to ensure that they have the workforce and technical competencies to thrive in this ever-changing intersection of work skills and technology progress.

Monday, April 26, 2021 / 03:30 PM - 04:00 PM EDT

Why Invest in AI for an Internal Talent Marketplace?

Helen Poitevin, VP Analyst, Gartner

Internal talent marketplace platforms leverage AI and skills data to support enterprise demand for reskilling through gigs and short-term assignments. This session will help digital workplace leaders understand how they can use these tools to increase capacity utilization, connect with business technologists, improve employee experience, build digital dexterity and futureproof their enterprise.

Tuesday, April 27, 2021 / 11:45 AM - 12:15 PM EDT

Ask the Expert: How Do We Skill Our IT Staff to Grow Our Digital Workplace?

Joe Mariano, Sr Principal Analyst, Gartner

Whether your implementing cloud office services, Gartner's ACME framework, or a new content service platform the need to upskill or bring in new talent will be key to successful digital workplace implementation to get the most of the services and strategies. In this session, you will have the opportunity to connect with a Gartner analyst on talent and skilling best practices to reach your digital workplace goals.

Tuesday, April 27, 2021 / 11:45 AM - 12:15 PM EDT

Crisis Fatigue, Psychological Safety and Resilience

Mary Mesaglio, Distinguished VP Analyst, Gartner

It’s not just you. Everyone’s exhausted. COVID-19 has robbed us of daily routines, celebrating milestones, hugging loved ones, taking trips and vaccines aren’t the quick fix we thought they would be. But you still have work to do. So, how do you keep your team focused and motivated when it all feels like a slog? This session focuses on tactics you can implement immediately to combat fatigue and stay resilient.

Tuesday, April 27, 2021 / 01:15 PM - 01:45 PM EDT

Digital Adoption Solutions — The Key to Improving Your Employee Experience

Melissa Hilbert, Sr Director Analyst, Gartner

"We've deployed all this technology to help our employees work remotely, yet they're still overwhelmed and dissatisfied with the tools." Does this resonate with you? If so, attend this session to understand how digital adoption solutions deliver an improved user experience, while also decreasing support tickets, improving data quality, completeness, and increasing efficiency and engagement. We'll share customer stories that highlight the use cases and functional areas that can benefit from this solution as well as the metrics to track success.

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Creating "New Normal" Smart Offices Focused on Employee Experience, Well-Being and Safety

Rashmi Choudhary, Principal Analyst, Gartner

The re-evaluation of office space, and the importance of the workspace, has been something the business world has never seen to the extent it has this year. Smart office focused on employee well-being, wellness and experience is going to be the future of the office.

Tuesday, April 27, 2021 / 02:45 PM - 03:15 PM EDT

Drive Employee Experience for Frontline & Key Workers Using HR Technology

Sam Grinter, Sr Principal Analyst, Gartner

A how to guide of HR technology and approaches that support employee experience for the hourly-paid/blue collar/key worker cohort. Especially within the context of the "New-Normal," i.e., during the pandemic and beyond, but also considering additional factors/experience influencers such as BLM and Fake-News, etc. Content to include (but not limited to): WEP, flexible workforce scheduling, screening, virtual benefit fairs/events, FEWA. Narrative to explore an often forgotten but crucial part of the workforce, and what tools exist to help these workers survive and thrive.

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