Agenda
Our Gartner experts, who are at the top of their fields, helped attendees address their most critical challenges. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
An effective digital workplace strategy doesn’t just deliver on an organization’s vision — it amplifies it. Digital workplace leaders must determine how to provide business capabilities that enable employees to work effectively in a changing world.
New ways of working depend on using new technologies to their full potential. Workers need the right tools to communicate, collaborate and deliver results. Effective digital workplace leaders must optimize existing workflows, introduce innovative technology to the productivity portfolio and manage change.
Modern digital employee experiences are built on infrastructure and operations that support work from anywhere. With a secure foundation for mobile and endpoint technologies, digital workplace leaders enable frictionless access to essential devices and rapidly evolving technology services so workers can be effective no matter where they are.
The future of work depends on driving organizational and cultural change so that employees are both engaged and empowered to drive growth. A balance of personal and team growth, incentives and recognition, freedom and accountability, communication and connection, automation and human augmentation is crucial within a framework of deliberate design.
Monday, June 12, 2023 / 09:00 AM - 09:45 AM PDT
Tori Paulman, Sr Director Analyst, Gartner
Lane Severson, VP Analyst, Gartner
The future of work is here, but the problems of yesterday — fatigue, information chaos, and friction — are too. Despite organizations enabling more flexibility and choice, why does data show it is harder than ever for employees to accomplish meaningful work? This keynote explores Gartner data, case studies and technology insights to reveal three ways digital workplace leaders can build a better workplace.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Joe Mariano, Director Analyst, Gartner
The digital employee experience is an increasingly critical part of the broader employee experience. Most organizations have limited success in elevating the digital savvy of workers, who find that technology evolution is often a source of change fatigue. In this session, join a Gartner analyst to strategize your enablement practice.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's Digital Workplace Applications Strategic Roadmap and how it can set the direction for success.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Tuesday, June 13, 2023 / 09:00 AM - 09:45 AM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
Adam Preset, VP Analyst, Gartner
Gartner Futures Lab focuses on more futuristic research in areas of high uncertainty. What is it that digital workplace professionals can expect in the coming years? In this fun, exciting and high-energy session, we share our most maverick digital workplace predictions and their implications. Either accept them and get new ideas, or dismiss them and be extra sure in how you work today. You always win!
Tuesday, June 13, 2023 / 10:30 AM - 11:00 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
This session will focus on the most surprising findings from Gartner's digital worker experience study. Here's what they are, and here's how they'll compel you to change course in your digital employee experience strategy.
Tuesday, June 13, 2023 / 10:30 AM - 11:15 AM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
There is one area in the business we don't have data on, and that is the future. But we can discuss the future in other, equally meaningful ways. What disruptions should we anticipate, and what opportunities do we see on the horizon? In this interactive session, let's explore the horizon of the digital workplace and what you should consider to be your uncharted mission-critical priorities.
Tuesday, June 13, 2023 / 10:30 AM - 12:00 PM PDT
Gavin Tay, VP Analyst, Gartner
“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.
Tuesday, June 13, 2023 / 10:30 AM - 12:00 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
Digital workplace leaders face a wide array of complex, sometimes seemingly intractable, problems. The best way to solve a complex problem is with a creative solution, but in today's world creativity is more difficult than ever. Bring one of your most sticky challenges to this workshop as we use lessons from neuroscience and behavioral psychology to guide you through developing a concrete plan of action to get creative and effective solutions from your team.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Tuesday, June 13, 2023 / 12:00 PM - 12:45 PM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
Games at work can both reduce stress and provide edutainment. Join this roundtable and bring ideas to share about where games and play have been used in your organizations. And if there's time, maybe we'll play a game!
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.
Tuesday, June 13, 2023 / 02:00 PM - 03:30 PM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
This workshop explores the storytelling techniques used to develop science fiction prototypes to help communicate workplace vision across the organization.
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
Decision making should be a core competence of every organization. It is what executives do. And it is bound to become a main competitive differentiator in times of economic pressure and high levels of uncertainty. In this visionary session, we will discuss the trends of decision making and how to create a more data-driven decision-making process.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Melissa Hilbert, VP Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, June 12, 2023 / 10:30 AM - 11:15 AM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
Business process create business content often in the form of business documents. What do you do with this content? How do you access this content? How do you manage it without becoming overwhelmed by it? Join this session to ask a Gartner expert anything and everything about content services.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Jim Murphy, Sr Director Analyst, Gartner
Along with hybrid work and a general increase in pressure to attract and retain employees, organizations have broadly embraced the importance of employee experience and human centricity. This session will provide practical advice on achieving a digital workplace architecture that delivers a human-centric work experience.
Monday, June 12, 2023 / 02:00 PM - 02:20 PM PDT
Nikos Drakos, VP Analyst, Gartner
In this session, we will highlight the main findings and recommendations from the Market Guide for Collaborative Work Management.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Lane Severson, VP Analyst, Gartner
Productivity paranoia is rising. Workers are logging more hours with flexible working, but business leaders still feel like they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Nikos Drakos, VP Analyst, Gartner
Workplace automation can be accelerated by empowering business-led fusion teams and business technologists to build technology solutions relevant to their work. They can play a crucial role in technology modernization, in a way that IT organizations cannot. We discuss how a digital workplace program can support their efforts by focusing on motivation, minimizing inconsistency, and establishing accountability.
Monday, June 12, 2023 / 03:30 PM - 04:15 PM PDT
Melissa Hilbert, VP Analyst, Gartner
Ask the expert about how to select the right digital adoption platform for your organization. What capabilities are differentiating? What cautionary tales are there based on customers' experiences?
Tuesday, June 13, 2023 / 10:30 AM - 10:50 AM PDT
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Rapidly changing work dynamics are creating new opportunities for IT leaders to boost workforce digital dexterity, help drive organizational alignment, and improve personal and team health. New innovation profiles such as workstyle analytics, nudge tech, and collaboration equity reflect these opportunities and challenges.
Tuesday, June 13, 2023 / 10:30 AM - 11:00 AM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
Automated authoring can increase productivity, grow sentiment, reduce costs and decrease risk. This session will look at technologies that provide templates, corporate lexicons, clause libraries and writing prompts to help automate the authoring process. We will also look at robot authors and their challenges.
Tuesday, June 13, 2023 / 10:30 AM - 11:15 AM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Max Goss, Director Analyst, Gartner
Following the rapid roll out of Microsoft Teams, organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to risk. This session explores how to apply effective governance to Microsoft 365 and what third-party solutions can be used to extend the native controls.
Tuesday, June 13, 2023 / 12:00 PM - 12:45 PM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
Many companies mistakenly equate the metaverse to virtual reality. Yet, ignoring augmented reality and mixed reality not only ignores half of the metaverse's potential but also the areas most likely to provide tangible ROI to businesses today! This session connects you with a Gartner expert for practical advice on how to get the most from your metaverse initiatives.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Tuesday, June 13, 2023 / 03:30 PM - 04:15 PM PDT
Joe Mariano, Director Analyst, Gartner
Microsoft Viva consists of over seven modules and continues to become more pervasive in many enterprises worldwide. Yet many IT leaders ignore it while leaving the services available to business employees. Join a Gartner analyst to discuss hidden and obvious impacts and how to leverage the services to your organization's advantage.
Tuesday, June 13, 2023 / 03:30 PM - 04:15 PM PDT
Nikos Drakos, VP Analyst, Gartner
In this roundtable session, participants will have the opportunity to ask questions and discuss with their peers best practices on getting started with collaborative work management tools; how to enable employees to use them effectively; how to scale their use across the organization; and how to ensure safety, quality, and long term support and maintenance of applications built with these tools.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Stuart Downes, VP Analyst, Gartner
UEM, DaaS, modern management, analytics, automation, collaboration and immersive technologies! Making sense of the future of digital workplace can be difficult. This session shows four different viewpoints (the controller, the optimizer, the enabler and the innovator) workplace leaders must use to ensure their future roadmaps balance cost, compliance, employee experience and innovation.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
The rise of the hybrid workplace and increased focus on the employee experience has led many digital workplace I&O leaders to ask the question: What devices should we provide employees? This session will highlight the quantitative trends in device purchasing, as well as break down demographic preferences to help you create the right portfolio of devices for your organization.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Stuart Downes, VP Analyst, Gartner
Analytics, automation, DEX tools, modern management, cloud desktops and a myriad of other initiatives are proposed each year to improve employee experience, and most have some measure of ROI. Having a common approach and tool to assess various initiatives is essential to strategic planning. In this session, you will discuss your best practices with peers and learn how to use the TCO tool to assess your initiatives.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
Tools that measure and continually improve the digital employee experience are increasing in importance as enablers of a modern digital workplace. This session discusses the latest trends, best practices and vendors in the DEX tools market.
Tuesday, June 13, 2023 / 10:30 AM - 11:00 AM PDT
Stuart Downes, VP Analyst, Gartner
Reducing costs in workplace infrastructure doesn't cost the earth. In this session, learn how to save money by deploying a sustainable digital workplace. The presentation will work through the most impactful changes you can make to improve sustainability and reduce costs for three scenarios — device lifecycles, operations and meeting technology — and show how to model costs and carbon savings for the same.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Stuart Downes, VP Analyst, Gartner
Digital workplace leaders often ask how their maturity compares to others, how to make the case for additional funding and how to prioritize investments. Many also fall prey to common myths and are unaware of the trends in digital workplace maturity. This session highlights myths and trends from client interactions and facts from our digital workplace maturity model and assessment tool.
Monday, June 12, 2023 / 10:30 AM - 10:50 AM PDT
Lane Severson, VP Analyst, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Analysts speaking for DEX-relevant predictions describe the scenario that emerges if they all come true. Don't miss this lively, unscripted session in which analysts imagine the future they're charting from the present.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, June 12, 2023 / 10:30 AM - 11:15 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
Many organizations are replatforming their intranets, but technology alone doesn't ensure success. This session will be an open forum for discussing intranet practices that help ensure adoption and business success.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Mike Gotta, VP Analyst, Gartner
Connecting employees across the enterprise based on interests, work practices, knowledge domains, or cultural initiatives can catalyze employee engagement and lead to improve work performance, talent retention, and organizational alignment. But what's the recipe for success? This workshop will walk you through a collection of practices you can customize to meet your own needs whether its a general community of interest, a more purposeful community of practice, or a professional networking group.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
Traditional user segmentation models are too simple for serving employees in dynamic hybrid work scenarios. Therefore, the human-centric future of work now requires a persona-based segmentation approach for aligning employees with the technologies needed to maximize productivity and satisfaction. This workshop will provide step-by-step guidance on how to take new or existing employee segments and transform them into modern personas.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Joe Mariano, Director Analyst, Gartner
Did you have a really cool digital workplace initiative over the last 18 months? A new service, technology, or processes? CIOs continued to take the opportunity to push the organization forward. In this session, join Gartner analyst and your peers to share and hear the coolest digital workplace project you've done over the last 18 months. Did it work out well? Would you do it again? Come share and get answers.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this interactive session, you will learn from peers how to be better allies ourselves, and how to build allyship skills and confidence in others.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Helen Poitevin, Distinguished VP Analyst, Gartner
Collaboration, innovation, and work effectiveness rely heavily on work getting aligned with the right talent. Capacity constraints, hidden talents, and resource management practices get in the way. In this session we will explore innovative technologies and practices that allow digital workplace leaders to support improvements in the way work is managed and allocated to teams and individuals.
Monday, June 12, 2023 / 03:30 PM - 04:15 PM PDT
Mike Gotta, VP Analyst, Gartner
Employees welcome internal communications that have personal value, are engaging, timely, and relevant to the work they do, their employment, career paths, sense of community and the "good" their company does in the world. That might be rare but how do organizations do it right? Join this roundtable session, lightly facilitated by a Gartner expert, and share your success story about employee communications: tools, practices, measurement and employee feedback.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Tuesday, June 13, 2023 / 02:00 PM - 02:45 PM PDT
Adam Preset, VP Analyst, Gartner
The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join your peers in this roundtable session to exchange insights and best practices on what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.