Explore Digital Transformation, Security, Data & Analytics, Leadership and more.

 

Gartner IT Symposium/Xpo™ is thrilled to cover an extensive list of featured topics selected to cover your most pressing challenges.

 

IT Symposium/Xpo will deep-dive into each topic through interactive sessions, peer meet-ups, one-on-ones with Gartner experts and more.  Preview the Agenda below:

Agenda / By Day

Monday, June 03, 2019 07:00 AM|Monday, June 03, 2019 05:15 PM
Executive Programs Member Lounge

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 07:00 AM|Monday, June 03, 2019 05:15 PM
Registration and Information

Registration and information hours for the day.


Monday, June 03, 2019 07:00 AM|Monday, June 03, 2019 05:15 PM
Enterprise IT Leaders Member Lounge

Please join us in our Enterprise IT Leaders Lounge for a place to relax, recharge and network with your fellow peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 10:00 AM|Monday, June 03, 2019 10:45 AM
Guest Keynote: Winning Body Language; Stand out, Win Trust and Gain Credibility Every Time you Speak
Mark Bowden, Human Behavior and Body Language Expert, TRUTHPLANE

With so many people competing on the planet, how will YOU ever stand out, win trust and get what you want and need? In this inspirational, interactive, and highly entertaining presentation, Mark Bowden will show you how to put your best self forward to present using superior communication skills. Mark will help you understand how certain common nonverbal behaviors may be steering you away from building and strengthening relationships that could ultimately help you realize your greater potential. Learn the techniques that inspire, and build trust and credibility with those around you every time you speak.


Monday, June 03, 2019 11:00 AM|Monday, June 03, 2019 11:30 AM
Stop Treading Water With Optimization, It's Time to Drop Your Legacy Like an Anchor
Don Free, VP Analyst, Gartner

Stop drowning your organization’s investment budget into half steps that not only delay the inevitable, but place your company at risk of irrelevance. Fresh modernization survey results are in and it’s painting a not-so-pretty picture. Bank CIOs need to rethink their perception of legacy systems and go full-throttle to keep their company in the digital business game.


Monday, June 03, 2019 11:00 AM|Monday, June 03, 2019 11:30 AM
Top Cross-Industry Game Changer Technologies
Stephen Smith, VP Analyst, Gartner

As boundaries between industries continue to blur, it has become increasingly important to develop good peripheral vision. This session highlights Gartner research on game-changing technologies by industry and identifies how you might emulate the lessons and insight that can be transferred across from one industry to another.


Monday, June 03, 2019 11:00 AM|Monday, June 03, 2019 11:30 AM
The Top Business and Technology Trends in Government
Rick Howard, VP Analyst, Gartner

Government CIOs and IT leaders can demonstrate the value of strategic technology investments by linking them to the business drivers that will impact government over the next three to five years. This session presents the top business and technology trends that CIOs should factor into their digital government business strategy, and IT roadmap to support new digital services and delivery models.


Monday, June 03, 2019 11:30 AM|Monday, June 03, 2019 12:30 PM
Roundtable: Agile at the Speed of Trust
Gregory Flaherty, Executive Partner, Gartner
Kevin Wright, Executive Partner, Gartner

Many organizations want to implement Agile approaches within the business beyond software development. However, most organizations continue to suffer in bringing this to scale across the enterprise. This session outlines the key components of an Agile implementation strategy that addresses methodologies not only for the project team but to scale across the organization. Participants will learn to not only envision how best-in-class organizations implement an Agile culture beyond development but to realize how to breakdown barriers of resistance to enable "Agile at the Speed of Trust" across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 11:45 AM|Monday, June 03, 2019 12:15 PM
2019 Top 10 Business and Strategic Technology Trends for Higher Education
Glenda Morgan, Sr Director Analyst, Gartner

The business of higher education is changing and the digital transformation of the academy is underway. Gartner will present the top 10 business trends driving the global higher education industry in 2019 and also the top 10 strategic technologies that higher education CIOs should be tracking and selectively implementing to respond to these business pressures and drivers.


Monday, June 03, 2019 11:45 AM|Monday, June 03, 2019 12:15 PM
How to Hack Your Insurance Culture (and Keep Your Job!)
Jeff Haner, Sr Director Analyst, Gartner

Are insurance cultures really hackable? This session will examine the do’s and don’ts of culture hacking for insurance CIOs, explore examples of provocative and effective hacks, and provide insurance CIOs with a game plan for launching a successful culture hack campaign.


Monday, June 03, 2019 11:45 AM|Monday, June 03, 2019 12:15 PM
Citizen Experience in an AI-Driven World
Bill Finnerty, Sr Director Analyst, Gartner

The impact of AI on the way we experience service delivery will become increasingly unavoidable from using virtual assistants, to service personalization, through to the growing role of technologies like computer vision and the virtual world. Government is no exception, with a treasure trove of data spread across the silos of government related to everything from interactions, transactions through to satellite images and CCTV footage government is uniquely place to redefine how we experience the delivery of government services. Government’s need to join the dots between the data, their mission and the role of emerging technologies in developing predictive service deliver models.


Monday, June 03, 2019 12:15 PM|Monday, June 03, 2019 01:45 PM
Attendee Lunch: Networking by Industry

Join your industry peers for lunch, and take advantage of structured networking opportunities to make connections.


Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 02:15 PM
How to Build an Innovation Playbook to Prepare for Cross-Industry Competition
Stephen Smith, VP Analyst, Gartner

Disruption will increasingly come from quarters outside of your industry. Going solo will no longer be competitively sufficient. This session will explore ideas, best practices and techniques from many industries that will help you connect with partners and prepare for a more disruptive future.


Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 02:15 PM
Three Core Banking Strategies to Survive Digital Transformation
Don Free, VP Analyst, Gartner

Digital business strategy has to transition into digital business reality, but recent core modernization trends tell a different story. This session focuses on methods to pull CIOs and their companies out of the legacy modernization money pit and position them on the path to digital business riches.


Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 02:15 PM
The 2019 Higher Education CIO Agenda
Terri-Lynn Thayer, VP Analyst, Gartner

Gartner’s annual CIO survey reveals that digital initiative are increasing in importance as an organization top priority, as a “game changer” and in real spending across higher education. Survey results signal that digital transformation is well underway. We will review key insights from the survey such as the fact that AI and ML top the list for “game changing” technology but they don’t even show up on the list of top “new investments.”


Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 02:30 PM
Ask the Expert: Everything You Wanted to Know About Cloud Data Management, But Were Afraid to Ask
Adam Ronthal, Sr Director Analyst, Gartner

In this analyst/user roundtable discussion, we'll be talking all things cloud and data management. Data and analytics leaders should bring their questions and topics for exploration including pricing models, TCO, financial governance, hybrid cloud strategies, vendor landscape, and more.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 02:45 PM
Roundtable: Modern Data Analytics — Where Is Your Midsize Enterprise Today?
Alan D. Duncan, VP Analyst, Gartner

Data analytics are increasingly important for midsize enterprises. New modern analytic tools are making it easier for the citizen data analyst to leverage business analysis. This session allows participants to share their ideas and approaches to modern data analytics and related topics. This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $50 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 01:45 PM|Monday, June 03, 2019 03:15 PM
Workshop: Track Your Digital Progress With Digital KPIs That Drive Results
Rick Nordtvedt, Sr Executive Partner, Gartner

If you don’t track progress what will your answer be when asked, “Are we there, yet?” Or, “How are we doing?” Or, “When will we get there?” As the CIO, you must help your business develop metrics to answer these questions. The purpose of this workshop is to help you determine which digital journey to take and how to measure your progress through digital KPIs.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 02:30 PM|Monday, June 03, 2019 03:00 PM
2019 CIO Agenda: A Government Perspective
Rick Howard, VP Analyst, Gartner

When it comes to strategic priorities in government, CIOs are making investments in data and analytics, cybersecurity and cloud to achieve mission outcomes. This session will present key findings from the government results of the 2019 CIO Agenda survey and help CIO compare and contrast their strategic initiatives with peers in the public and private sectors.


Monday, June 03, 2019 02:30 PM|Monday, June 03, 2019 03:00 PM
Digital Leadership in Insurance: Unleashing Innovation Across the Enterprise
Jeff Haner, Sr Director Analyst, Gartner

What should insurance CIOs do to excel at digital leadership? In this session, we will explore how to build awareness among business peers of the tremendous opportunities with digital transformation, how to gain the trust and support of executive leadership for new business models, and how to bridge the chasm between innovation labs and the rest of the company.


Monday, June 03, 2019 02:30 PM|Monday, June 03, 2019 03:00 PM
The Future of Continuous Learning
Glenda Morgan, Sr Director Analyst, Gartner

Social, technological and economic forces are driving changes in education and workforce preparation. But what does the future of lifelong or continuous learning look like? We describe a future with a range of different business models and providers in a broader ecosystem and describe how higher education institutions and others can best prepare for this time.


Monday, June 03, 2019 03:00 PM|Monday, June 03, 2019 04:00 PM
Ask the Expert: Midsize Infrastructure — Buy, Rent or Abandon?
Mark Fabbi, Distinguished VP Analyst, Gartner

With the advent of cloud services, MSEs have an opportunity to rethink how, or if, they acquire infrastructure for parts of their environment. Bring your questions, and learn from those posed by your peers, about changing infrastructure trends and how MSEs should think of procuring infrastructure. This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $50 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 03:00 PM|Monday, June 03, 2019 04:00 PM
Roundtable: Attracting and Retaining Women in IT
Janelle Hill, Distinguished VP Analyst, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women and only 13% are CIOs. This roundtable discussion will explore ideas on how to attract more women and also to retain them. How can we reverse the industry trend of women leaving the field twice as fast as men?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Monday, June 03, 2019 03:15 PM|Monday, June 03, 2019 03:45 PM
Using Platform Business Models to Run Your Government More Like a Business
Bill Finnerty, Sr Director Analyst, Gartner

Platform business models have sparked much of the digital revolution, but governments have lagged in leveraging their benefits. What are these platform business models and how can a government CIO lead their organization in using them to fuel their transition to digital government?


Monday, June 03, 2019 03:15 PM|Monday, June 03, 2019 03:45 PM
Cross-Industry Lessons for Creating a Personalized Customer/Employee Experience-Focused Culture
Michelle Duerst, Sr Director Analyst, Gartner

The war for the future workforce has already begun. Industries will begin to search and source for the best talent to disrupt their markets. This session will focus on how lessons learned across industries improve the employee experience to drive customer experience and shareholder value.


Monday, June 03, 2019 03:15 PM|Monday, June 03, 2019 03:45 PM
Blockchain in Higher Education — Flip or Flop?
Terri-Lynn Thayer, VP Analyst, Gartner

Higher education has mounting interest in blockchain initiatives with a growing number of vendors and institutions piloting a wide variety of use cases. While some of the most ambitious use cases have the ability to be quite transformative and even disruptive there are many hurdles and the Trough of Disillusionment lies ahead. We will explore a range of use cases, identifying key aspects of both success and failure.


Monday, June 03, 2019 04:15 PM|Monday, June 03, 2019 05:00 PM
Guest Keynote: Guest Keynote: The Day After Tomorrow
Peter Hinssen, Author, Entrepreneur and Expert on Disruptive Innovation,

Most of us focus on Today: on the meetings we will be having, the e-mails we will respond to, the price offers we need to send out while deadlines are breathing down our neck. We also think a lot about Tomorrow, about our future value and how our company will survive disruption. But let’s face it, most of us don’t think (much) beyond that. The truly great ones, the giants, those that dictate the market are the ones who dare to envision The Day After Tomorrow. Because that is where enormous amounts of long term value lie. Peter Hinssen will discuss the people, the talent, the mind-set and the structures you will need to optimize your chances to thrive in The Day After Tomorrow.


Tuesday, June 04, 2019 07:00 AM|Tuesday, June 04, 2019 09:00 AM
Attendee Breakfast

Join other attendees for breakfast before the day's sessions.


Tuesday, June 04, 2019 07:00 AM|Tuesday, June 04, 2019 06:00 PM
Executive Programs Member Lounge

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 07:00 AM|Tuesday, June 04, 2019 06:00 PM
Registration and Information

Registration and information hours for the day.


Tuesday, June 04, 2019 07:00 AM|Tuesday, June 04, 2019 06:00 PM
Enterprise IT Leaders Member Lounge

Please join us in our Enterprise IT Leaders Lounge for a place to relax, recharge and network with your fellow peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 07:45 AM|Tuesday, June 04, 2019 08:45 AM
Networking Breakfast: Business Analytics and the Value of Data for Midsize Enterprises
Alan D. Duncan, VP Analyst, Gartner

CIOs in MSEs increasingly recognize that information adds value to their organization beyond operational excellence and decision making. Join your midsize enterprise peers to discuss the leading practices that can help you realize business value through a disciplined approach to measuring, managing and monetizing available information assets.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 09:00 AM|Tuesday, June 04, 2019 10:00 AM
Gartner Opening Keynote: Beyond Digital Transformation to ContinuousNext
Chris Howard, Distinguished VP Analyst, Gartner
Hung LeHong, Distinguished VP Analyst, Gartner
Katherine Lord, VP Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner

Digital business transformation is upon us. Enterprises, large and small, recognize the power of technology to transform their ability to deliver value. But where is it leading? The opening keynote will connect the dots on your digital journey — from culture to technologies to strategy to operating models — all so you can adapt to a world of continuous change.


Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:15 AM
State of Data Security 2019
David Mahdi, Sr Director Analyst, Gartner

Data and data security impact everyone. CIOs need to develop strategies that treat data as a pervasive asset (and liability). New data privacy laws and the continued growth of data breaches are increasing business risks. Data security governance is an emerging risk-based framework that will help plan and orchestrate policies across across the business.


Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:15 AM
Signature Series: CEO Concerns 2019: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner

Our brand new global CEO and senior business executive survey reveals what business leaders are focused on in 2019 and 2020. These early trend signals will help CIOs think about how the agenda for IT and digital will change. We will give important high-level advice on what to do in response, so you can get ahead of the game in your own business.


Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:15 AM
Fostering a Climate of Openness in IT
Kristin Mettraux, Sr Director, Advisory, Gartner

ContinuousNext requires IT employees to be flexible, risk-tolerant and collaborative, but after years of IT standardization and centralization, less than 10% exhibit all these behaviors today. This session will show practical communications, performance measurement and coaching tactics that progressive CIOs are using to promote a climate of openness in IT and encourage employees to be open to ambiguity, collaboration and (appropriate) risk taking.


Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:15 AM
Gartner Consulting: ERP Negotiations — Relying on ‘Discounts’ Is Dangerous

One-size-fits-all ERP software is a thing of the past. Mixed solutions for multivendor and delivered through a hybrid of cloud and on-premises add to the challenges and complexities of negotiations. This session will help you understand the multilicensing metrics that now prevail and how to optimize these.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:15 AM
The Business of Blockchain
David Furlonger, Distinguished VP Analyst, Gartner

This presentation is focused on what blockchain means for enterprises and government leaders and how to get value from the technology. It contains the critical messages from the Gartner and HBR book on the Business of Blockchain.


Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 11:30 AM
Contract Negotiation Clinic: Microsoft Licensing
Dolores Ianni, Sr Director Analyst, Gartner

Eight years after the release of Microsoft Office 365, licensing remains puzzling and represents new challenges for enterprises that have already migrated to the cloud and for those remaining on-premises. In this Microsoft clinic we will review the recent pricing and licensing changes and what are the top issues to consider when negotiating the best outcome for your needs, be it in or outside of the Microsoft cloud.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 12:00 PM
Aspiring CIO Workshop: Digital Leadership Effectiveness — Bring Your Six Thinking Hats!
Louis Boyle, VP, Executive Partner, Gartner
Marc Andonian, VP, Executive Partner, Gartner

Have you ever heard ‘after-meeting’ conversations that had a totally different view of a meeting where decisions were made? Come, learn why our brains get in the way of engaging in productive discussion and decision-making. Learn how to adapt concepts from the ‘Six Thinking Hats’ to improve teamwork and consensus building, so there is one version of the truth in support of taking positive action! This workshop will explore the work of Dr. Edward de Bono, thinking expert who wrote the Six Thinkin g Hats, in the context of modern neuroleadership. The focus is to help executives gain clarity and consensus in their teams so that they can focus their efforts on effective collaboration and on results’ delivery.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 10:30 AM|Tuesday, June 04, 2019 12:00 PM
Workshop: ContinuousNext Transformation Needs a Dexterous Mindset
John Cho, Sr Executive Partner, Gartner
Stephen Lefebvre, Executive Partner, Gartner
Gregory Flaherty, Executive Partner, Gartner

This workshop provides CXOs the means to accelerate ContinuousNext transformation by first embracing both an agile and customer-focused product mindset and then sharing this newfound knowledge with C-suite peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 11:30 AM|Tuesday, June 04, 2019 12:00 PM
Cross-Industry Perspectives on Gartner’s Top Predictions for 2019
Stephen Smith, VP Analyst, Gartner

Forecasting and proactively evaluating future scenarios is critical planning activity. Gartner’s top predictions for 2019 provides a window to the future. This session will add additional industry specific insight and perspective into the impact of the top predictions as well as highlights a few other industry-specific predictions.


Tuesday, June 04, 2019 11:30 AM|Tuesday, June 04, 2019 12:00 PM
Data Management Solutions for Analytics: Why Hadoop Won't Replace Your Data Warehouse Anytime Soon
Adam Ronthal, Sr Director Analyst, Gartner

The traditional data warehouse still serves as the basis for analytics programs and remains foundational. However, increased demand for new data types and new use cases continues to expand. Data warehouse architecture must evolve in order to meet these demands in both distributed and centralized solutions. This often means adding new technologies like Hadoop. Advanced architectures like the logical data warehouse help make this a reality.


Tuesday, June 04, 2019 11:30 AM|Tuesday, June 04, 2019 12:00 PM
Artificial Intelligence (AI) — What IT Leaders Need to Know About the Next Digital Frontier
Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Successful AI strategy require the adoption of new technologies, processes and governance models. In this session, we will discuss proven use cases, key challenges and solid best practices to devise effective AI strategies.


Tuesday, June 04, 2019 11:30 AM|Tuesday, June 04, 2019 12:00 PM
Build Trust With Business Users by Moving Toward Explainable AI
Saniye Alaybeyi, Sr Director Analyst, Gartner

Artificial Intelligence models are increasingly deployed to augment and replace business decision making. However, in some scenarios, businesses must justify and explain to their users how these blackbox models arrive at their decisions. To build trust with business stakeholders, application leaders must make these models more interpretable and explainable. In this presentation, we will explain how application leaders developing artificial intelligence models can take the following steps to make AI more transparent: - Put the models in context. Clearly explain how the AI model fits within the overall design and operation of the business solution. - Give stakeholders visibility into training data by leveraging historical data, explaining model inputs, simplifying results or exposing underlying data in human understandable ways. - Empower business stakeholders with a choice of more explainable versus more accurate AI models, so that stakeholders can decide an approach that best fits their circumstances.


Tuesday, June 04, 2019 11:30 AM|Tuesday, June 04, 2019 12:15 PM
Applications 2023: Changing the Team Skills, Values and Approach to Enterprise Applications
Mark O'Neill, Sr Director Analyst, Gartner

Digital transformation brings significant opportunities for the future of application organization. CIO need to start developing a different kind of team skills, values, and approach to managing enterprise applications for continual relevancy and success in 2023. How product management can help them to be prepared for 2023 with Continous Next, Continous Delivery, and Continous Experience.


Tuesday, June 04, 2019 12:00 PM|Tuesday, June 04, 2019 01:45 PM
Attendee Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.


Tuesday, June 04, 2019 12:00 PM|Tuesday, June 04, 2019 07:30 PM
Xpo Open

Join us as Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.


Tuesday, June 04, 2019 12:15 PM|Tuesday, June 04, 2019 01:30 PM
Exclusive CIO Lunch: A New Type of Leader for the 21st Century Mindset - Insights from Neuroscience
Susan Greenfield, Expert on the Human Mind and Renowned Brain Researcher,

The wonderful thing about being a human being is that although we are born with a full complement of brain cells, it is the growth of connections between the cells that accounts for the growth of the brain after birth. These connections reflect the unique sequence, - a life-story of individual experiences and interactions with the outside world: a phenomenon known as ‘plasticity’ that leads to the personalization of the physical brain, amounting to a ‘mind’. Since the human brain is so continuously impacted by the external environment it follows that any new type of external input will result in a new type of mind-set. The digital world is opening up an unprecedented environment and hence posing unrepresented challenges to our thought processes, emotions and well-being. We therefore need to devise the best ways for optimizing fulfillment of each individual’s potential with a corresponding new type of leadership.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 01:45 PM|Tuesday, June 04, 2019 02:30 PM
Living on the Edge: How IoT and Immersive Technologies Will Change Computing
Thomas Bittman, Distinguished VP Analyst, Gartner

Digital business requires real-time not just at the back-end, but between people and things. As IoT explodes and immersive technologies like augmented and mixed reality expand, the need for hyper-interactivity and local processing will grow, and the edge will need to become much more intelligent. The edge will grow faster than the today's cloud, changing architectures, apps, IT strategies, cloud providers, and new competitors.


Tuesday, June 04, 2019 01:45 PM|Tuesday, June 04, 2019 02:30 PM
Learn to Innovate: Innovate to Learn
Janelle Hill, Distinguished VP Analyst, Gartner

Innovation is critical to digital business. Yet the more successful the analog business or public sector enterprise, the more likely that innovation is a lost art! This session provides guidance for CIOs to jump-start an innovative program that includes business peers. Our approach to innovative experimentation enables joint creation of an ROI alternative business case to justify funding of potential high-value ideas.


Tuesday, June 04, 2019 01:45 PM|Tuesday, June 04, 2019 02:30 PM
CIO Story


Tuesday, June 04, 2019 01:45 PM|Tuesday, June 04, 2019 02:30 PM
The Blueprint for Transforming to Digital Product Development
Jason Wong, VP Analyst, Gartner

Digital business is about the creation of new business models, typically built on digital products and platforms. To continuously deliver digital product innovation and improvement, application leaders can use Gartner's blueprint to help transform the culture, skills, architecture, tools, and quality capabilities of their development organizations.


Tuesday, June 04, 2019 01:45 PM|Tuesday, June 04, 2019 02:30 PM
Fix Your Risk Culture to Fight Insecure Employee Behaviors
Srinath Sampath, Sr Director Analyst, Gartner

People are often the weakest link when it comes to organization’s cyber defenses. Employee negligence and human behavior in general are responsible for a majority of cyber breaches and insurance claims. Therefore organizations need to develop the appropriate risk culture in order to combat insecure behaviors that jeopardize corporate performance. CIOs need to understand and influence the real root cause driver of employee behaviors — the underlying risk culture.


Tuesday, June 04, 2019 02:00 PM|Tuesday, June 04, 2019 03:00 PM
Contract Negotiation Clinic: Tips, Tactics, and Tricks When Negotiating With Megavendors
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items, and activities will provide CIOs and IT leaders with a set of four steps using Gartner's “T4” methodology to follow for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" elements for each of the big four megavendors (IBM, Microsoft, Oracle, SAP). Attendees will receive ready-to-use checklists and templates along with tips, tactics and tricks to negotiate megavendor deals that optimize costs and reduce risks.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 02:00 PM|Tuesday, June 04, 2019 03:00 PM
Roundtable: Digital Government Next — Taking Digital Government to the Forefront
Greg Loos, Executive Partner, Gartner
Scott Kennedy, Sr Executive Partner, Gartner

Learn from other government technology leaders as they develop and implement the next wave of digital government initiatives. Discuss the program objectives, technologies and governance models that are driving successful digital government innovation. Assess how others have overcome risks to operations, budgets and culture that limit government- and public-sector transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 02:00 PM|Tuesday, June 04, 2019 03:30 PM
Workshop: Recovering Your Business After a Targeted Cyberattack
Roberta Witty, VP Analyst, Gartner

With cyberattacks on the rise in both frequency and business impact, the response is no longer just an IT responsibility. This workshop is applicable for both information security and business continuity professionals, because it will have them practice their crisis communication and coordination skills through a targeted cyberattack scenario.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 02:45 PM|Tuesday, June 04, 2019 03:15 PM
Solution Provider Sessions


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:15 PM
Operationalizing AI Projects Starts With Business Understanding
Saniye Alaybeyi, Sr Director Analyst, Gartner

AI is not all about the models and algorithms. CIOs need to: 1. Define business problems by consulting with business users and stakeholders 2. Make sure the line of business that will adopt AI has the appetite to accept AI as a decision maker 3. Confirm infrastructure, software and budget are approved 4. Collect a broad spectrum of data 5. Build the models


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:15 PM
Spark Transformative Innovation With Cross-Industry Insight
Michelle Duerst, Sr Director Analyst, Gartner

CEOs list growth as their top priority, but face challenges from competitive disruptors and industry convergence. This is an opportunity for CIOs to change their role of fire fighter to trailblazer by providing the platform needed to harness multiple innovation channels into a powerful platform. Attendees at this session will see real-world examples and lessons learned across industries.


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:15 PM
Connect Accountability and Transparency With Government Data and Public Dashboards
Rick Howard, VP Analyst, Gartner

Increased transparency is a major force driving open-data initiatives but many government organizations struggle to show how data also increases accountability. This session will provide government CIOs with the techniques needed to establish a sustainable performance management program that tracks progress on organizational priorities and goals.


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:15 PM
What Comes Beyond API Management? Marketplaces, Monetization and Ecosystems
Mark O'Neill, Sr Director Analyst, Gartner

Organizations are moving beyond simple API management toward sophisticated API marketplace and API monetization models. These allow APIs to fulfill their promise as being not only an integration technology, but treated as products in a business ecosystem. In this session, we examine API marketplace and API pricing models, and describe the path beyond API management toward ecosystem engagement.


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:15 PM
Digital Business Crash Course
Hung LeHong, Distinguished VP Analyst, Gartner

This single session will deliver all the big picture frameworks required to help you get your arms around digital business. We will start with strategy setting via digital business models, scope and metrics; continue with capabilities, processes and the supporting technology platform; and end with the workforce of the future. Be prepared for a fast-paced, content rich, one-stop-shop overview.


Tuesday, June 04, 2019 03:45 PM|Tuesday, June 04, 2019 04:45 PM
Roundtable: Cost Optimization — Make the Right IT Investments to Grow Your Midsize Enterprise
Mark Fabbi, Distinguished VP Analyst, Gartner

Financial constraints are one of the biggest constraints we hear from midsize enterprise CIOs. Lack of economies of scale forces MSEs to spend 50% more (as a percent of revenue) than large enterprises. Share ideas and learn from others about how to rightsize IT expenditures and align with key business objectives. This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $50 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Tuesday, June 04, 2019 04:45 PM|Tuesday, June 04, 2019 05:45 PM
Guest Keynote: Canada Coast to Coast to Coast
Rick Mercer, Canadian Comedian, The Rick Mercer Report

Join us for an unforgettable keynote by Rick Mercer that will make you appreciate, as never before, this unique nation we all call home. Few people know Canada like Rick Mercer knows Canada. He’s our fiercest critic, our sharpest mind, and our most hilarious comic. He’ll connect to the past, evaluate our present, and look forward, hopefully, into the future.


Tuesday, June 04, 2019 05:45 PM|Tuesday, June 04, 2019 07:30 PM
Xpo Reception

Attendees are invited to join us for the Xpo reception; come visit to network, relax and unwind after the day's sessions.


Wednesday, June 05, 2019 07:00 AM|Wednesday, June 05, 2019 10:00 AM
Attendee Breakfast

Join other attendees for breakfast before the day's sessions.


Wednesday, June 05, 2019 07:00 AM|Wednesday, June 05, 2019 05:45 PM
Registration and Information

Registration and information hours for the day.


Wednesday, June 05, 2019 07:00 AM|Wednesday, June 05, 2019 05:45 PM
Enterprise IT Leaders Member Lounge

Please join us in our Enterprise IT Leaders Lounge for a place to relax, recharge and network with your fellow peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 07:00 AM|Wednesday, June 05, 2019 05:45 PM
Executive Programs Member Lounge

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 07:15 AM|Wednesday, June 05, 2019 08:00 AM
Networking Breakfast: Midsize Enterprise Infrastructure in the Cloud Era
Mark Fabbi, Distinguished VP Analyst, Gartner

Join your peers to discuss issues and concerns relating to midsize enterprise infrastructure in the era of cloud.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
Gartner Consulting: Audits — Are You Compliant? How to Avoid Costly Audit Settlement Demands

Software vendors are invoking audit clauses to drive new revenue. How do you know if claims and cost exposures for noncompliance are valid? How do you constructively challenge unforeseen audit claims? Learn how to work through potentially huge unbudgeted costs when settling audit claims.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
The Future of Infrastructure and Operations Design in a Product-Oriented World
Katherine Lord, VP Analyst, Gartner

Most infrastructure and operations operating models are optimized for technology projects, and few I&O leaders are prepared for delivering the adaptive, product-oriented business solutions critical to digital business platform success. Learn about the new I&O operating model and how to achieve better alignment with the business through improved organization design.


Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
Signature Series: 2019 CIO Agenda: A Canada Perspective
Chris Howard, Distinguished VP Analyst, Gartner

A view of the CIO Survey data specific to the Canadian audience, focuses on progress from last year and opportunities for Canadian CIOs and their teams.


Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
Omnichannel Is Dead – How to Deliver a Multiexperience Strategy for the Digital Era
Jason Wong, VP Analyst, Gartner

Omnichannel is an utopia that could never be achieved and a red herring for what customer experience really needs to solve. It aimed to address “where” customers interacted, but it did not take into account the real needs of the customer in terms “how” they wanted to interact. In the digital era, where multitasking across touchpoints and modalities is common, a multiexperience strategy is needed.


Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
Top Technology Trends in Data and Analytics That Will Change Your Business
Cindi Howson, VP Analyst, Gartner

AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is a rapid evolution in how and where the analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.


Wednesday, June 05, 2019 09:00 AM|Wednesday, June 05, 2019 09:45 AM
Make the Business Case for Organizational Resilience by Applying Risk-Adjusted Leading Performance Indicators
Roberta Witty, VP Analyst, Gartner

Educating business managers on the value of organizational resilience is a challenge for many organizations. Often, this challenge arises because business managers don't understand or appreciate the value of availability and resilience risk information or their relationship to it, leading to no change in the level of resilience for the organization. This session will introduce how to craft risk-adjusted LPIs that will measure the organization's level of resilience.


Wednesday, June 05, 2019 10:00 AM|Wednesday, June 05, 2019 10:30 AM
Solution Provider Sessions


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Connecting Experience: Let's Get Personal
Michelle Duerst, Sr Director Analyst, Gartner

Hyperpersonalization has amplified customer expectations of dynamic customer-centric experiences across products, services and ecosystems. CIOs have delivered these personalization capabilities as part of their digital initiatives, but are now facing a critical obstacle: Talent. CIOs must transform their organizations into workforce talent factory by hyperpersonalizing the associate experience as well as the customer experience.


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Top 10 Things CIOs Need to Know About API Platforms and Creating an API Ecosystem
Mark O'Neill, Sr Director Analyst, Gartner

APIs are used engage ecosystems, reaching out to business partners, and to end users through mobile and new conversational channels. APIs enable business moments and can spark innovative ideas and apps. Running a bimodal API program, publishing APIs securely, and taking advantage of the API economy present a number of challenges to the CIO. In this session, we explore these issues and solutions.


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Why Transformation Feels So Hard — Strategies for Stressed Out Change Agents
Mary Mesaglio, Distinguished VP Analyst, Gartner

You know the theory: Give your teams the autonomy, listen to your users, and embrace failure. But the best intentions are no match for the emotional dissonance that occurs in the reality of the moment, when you desperately desire strict oversight of your teams, are fed up with tetchy users, and wrestle with failure-phobia. This research diagnoses predictable psychological trouble spots along the roller coaster of digital transformation, and provides practical tactics to keep people motivated and productive on the journey.


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Your Data Center Is Dead: Creating the Next Generation Infrastructure
David Cappuccio, Distinguished VP Analyst, Gartner

After decades of owning and managing data centers, today's enterprise must grapple with the issues of how to support older applications, while at the same time embracing cloud services, edge environments, IoT and the march toward a digital economy. This session focuses on how enterprises are solving these problems; building a distributed, global infrastructure and minimizing risk along the way.


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Midsize Enterprise Guide to Leveraging the Advantages of Smaller Scale IT
Mark Fabbi, Distinguished VP Analyst, Gartner

Midsize enterprise have many of the same challenges as larger organizations. However, MSEs need to sort through the industry hype and find solutions targeted to their unique requirements. The presentation will explore how MSEs can be early adopters for key emerging technologies from business analytics/AI to SD-WAN by taking advantage of smaller scale and a leaner IT organization. This session is a good fit for you if your organization has between five and 50 people in IT and has an IT budget between $5 million and $50 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.


Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 11:45 AM
Ask the Expert: Understand Key Megavendor BYOL Differences to Reduce Risk and Cost When Moving Licenses to the Cloud
Dolores Ianni, Sr Director Analyst, Gartner

IBM, Microsoft, Oracle and SAP allow you to move software licenses to the cloud under their own rules and policies dictating which licenses can be hosted where and how to calculate the requirement. This session we will engage around the differences to enable sourcing and IT leaders to understand the key nuances of each provider's policies and reduce the risk of compliance issues and potentially the large unbudgeted fees.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 11:00 AM|Wednesday, June 05, 2019 12:00 PM
Contract Negotiation Clinic: Optimize Your IBM Negotiations
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will illustrate Gartner’s four-step approach called "T4" (T1: Tactics; T2: Templates; T: Terms and Conditions; T4: Timing) to educate attendees on the importance of and how to "vendor-ize" negotiations specific to IBM. Attendees will receive ready-to-use worksheets of IBM-specific negotiation tips, tactics and “tricks” along with customized checklists, templates, and proposal analysis steps to optimize IBM deals.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 11:45 AM|Wednesday, June 05, 2019 01:15 PM
Attendee Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.


Wednesday, June 05, 2019 11:45 AM|Wednesday, June 05, 2019 07:30 PM
Xpo Open

Join us as Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.


Wednesday, June 05, 2019 12:00 PM|Wednesday, June 05, 2019 01:15 PM
Exclusive CIO Lunch: Change Leadership and Management: Navigating the Uncertainty, Unfamiliarity, and Discomfort of Growth
Bruce Kirkby, Photographer & writer, Canadian Adventurer

Between today’s comfortable routines and tomorrow’s possibilities, lies a maze of uncertainty, unfamiliarity and discomfort. The ability to confidently and competently complete this journey — the archetypal journey of all human growth — stands as one of the greatest determinants of success, both organizational and personal. Unfortunately, there is a broadly-held assumption that teams and individuals either have the magical ability to lean into fear and seek sustained uncertainty, to stomach failures and brush aside judgement's — or they don’t. And that is simply not true. Navigating change and growth is a trainable, repeatable skill. Drawing on experiences from three decades of expeditions, and sharing his learning's from the competitive realms of television production, photography, and writing, Bruce Kirkby lays out the universal obstacles to change and growth — fear, failure, judgment, crisis, and paralysis – and shows us how to transform these obstacles into signals, illuminating the path towards future innovation, creativity, and success.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 01:30 PM|Wednesday, June 05, 2019 02:15 PM
The Politics of Consensus-Based Decision Making for CIOs
Tina Nunno, Distinguished VP Analyst, Gartner

Many CIOs are in consensus-based cultures or enterprises, where important decisions are made by a group and in a cooperative manner. While elements of this style can be desirable, consensus can also become politicized and lead to challenges such as passive-aggression or analysis paralysis. Many IT-related initiatives require multiple business units or departments to participate in order for them to be successful. This session focuses on how to deal with the politics to create constructive consensus, and overcome dysfunctional consensus.


Wednesday, June 05, 2019 01:30 PM|Wednesday, June 05, 2019 02:15 PM
CIO Story


Wednesday, June 05, 2019 01:30 PM|Wednesday, June 05, 2019 02:15 PM
The DevOps Scenario — Delivering Business Value Through Continuous Product Delivery
Katherine Lord, VP Analyst, Gartner

This presentation will cover three areas of interest regarding DevOps: • How is DevOps being practiced in 2019? • Features of successful enterprises in 2019. • What will successful enterprises be doing in 2021?


Wednesday, June 05, 2019 01:30 PM|Wednesday, June 05, 2019 02:15 PM
What the CIO Needs to Know About Blockchain Security and Privacy Risks
David Mahdi, Sr Director Analyst, Gartner

Blockchain has become a much-hyped technology with a lot of potential. Yet, with cyber threats and data breaches, is this technology secure? As blockchain starts to impact the world, CIOs must understand the security and privacy implications. This session aims to provide a "blockchain security 101" and answers some common questions about this new technology.


Wednesday, June 05, 2019 01:30 PM|Wednesday, June 05, 2019 02:15 PM
ContinuousNext Demands an Adaptive Approach to Strategy
Monika Sinha, Sr Director Analyst, Gartner

To succeed in digital business, organizations need a strategy that provides clarity about long-term direction while remaining flexible enough to deal with the dynamic and rapidly changing environment in which they operate. This requires a new approach to how strategy is created, reviewed and updated. This session will provide CIOs with practical tools and techniques for developing strategy in the fast-paced and uncertain digital era.


Wednesday, June 05, 2019 01:45 PM|Wednesday, June 05, 2019 02:30 PM
Ask the Expert: Data and Analytics — A Critical Element of Business Strategy for Midsize Enterprises
Alan D. Duncan, VP Analyst, Gartner

CIOs and business leaders in midsize enterprises (MSEs) need to turn business demand for data and analytics into tangible business outcomes. Bring your questions, and learn from those posed by your peers, as we explore how MSEs can unlock success with data and analytics including: How to link data and analytics to tangible business benefits? How to use business analytics as the stimulus to identify new opportunities for business value? How to encourage analytical thinking, curiosity and appetite for change?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 01:45 PM|Wednesday, June 05, 2019 02:45 PM
Roundtable: Use Culture Hacking to Help Execute Your Digital Journey
Asha Cappello, Executive Partner, Gartner
Stephen Lefebvre, Executive Partner, Gartner

Hacking, nudging and prodding are all techniques to help break down the cultural barriers that slow down your ability to innovate and achieve your digital optimization or transformation objectives. Join us to explore successful case studies and infer actionable ideas you can implement into your own business.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 01:45 PM|Wednesday, June 05, 2019 02:45 PM
Contract Negotiation Clinic: Microsoft Licensing (Repeated)
Dolores Ianni, Sr Director Analyst, Gartner

Eight years after the release of Microsoft Office 365, licensing remains puzzling and represents new challenges for enterprises that have already migrated to the cloud and for those remaining on-premises. In this Microsoft clinic we will review the recent pricing and licensing changes and what are the top issues to consider when negotiating the best outcome for your needs, be it in or outside of the Microsoft cloud.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 01:45 PM|Wednesday, June 05, 2019 03:15 PM
Workshop: Map Your Data Management Landscape With the Data and Analytics Infrastructure Model
Adam Ronthal, Sr Director Analyst, Gartner

There is confusion in the market about how data management technologies, processes and practices align with different use cases, audiences, skills and the business contexts for data. In this workshop, we will introduce the Data and Analytics Infrastructure Model framework to help classify use cases in terms of known and unknown data, and explore the implications on data and analytics disciplines.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 02:30 PM|Wednesday, June 05, 2019 03:00 PM
Solution Provider Sessions


Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:15 PM
Reinvent with Platforms and Ecosystems
Hung LeHong, Distinguished VP Analyst, Gartner

Conventional wisdom is that you need to disrupt or be disrupted. You have to become a speed boat to win. Market reality is different. Some incumbent organizations are taking lots of small steps to reinvent. They are winning by using platforms and ecosystems to deliver more efficiency and value, and are then moving into adjacent spaces. You do have to change, but you don’t have to become a speed boat to win.


Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:15 PM
The AI Revolution: Learn Then Leap
Janelle Hill, Distinguished VP Analyst, Gartner

We are at the beginning of a societal revolution fueled by artificial intelligence. Its potential to augment human effort, especially in analytical work and decision making, extend automation for digital scale and to discover patterns and categorize data volumes beyond human capacity which will make it pervasive in our lives. This session will help CIOs develop a board-ready AI strategy and investment plan appropriate for their enterprise.


Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:15 PM
Gartner Consulting: Cloud and SaaS Contracting — Off-Premises Do Not Have to Be Off-Limits for Successful Negotiations

How has the game changed when working licensing deals that have moved from perpetual to subscription? What’s important when entering into new contracting models and metrics? What about past investments, and how will you find leverage on renewals?

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:15 PM
Inaction Is Your Biggest Technology Risk
Srinath Sampath, Sr Director Analyst, Gartner

When it comes to technology-related risk, most conversations in executive circles focus primarily on cybersecurity even though research suggests that strategic risks are several times more likely to hurt financial performance. CIOs need to ensure their organization realigns its risk management priorities and adequately addresses the risk of inaction on technology adoption and innovation.


Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:15 PM
What the CIO Needs to Know About Robotic Process Automation Security and Compliance Risks
Khushbu Pratap, Sr Principal Analyst, Gartner

Enterprises increasingly deploy RPA bots to automate repetitive low-value operations. CIOs must ensure design, implementation and use of bots which does not increase risk. This session will discuss blind spots in typical RPA initiatives that the CIO should actively seek to identify and track as part of their organization’s digital initiative.


Wednesday, June 05, 2019 03:30 PM|Wednesday, June 05, 2019 04:30 PM
Ask the Expert: Should We Pivot From a Mobile Strategy to a Multiexperience Strategy?
Jason Wong, VP Analyst, Gartner

Is your organization struggling with delivering mobile apps, or are not getting the results you expected from mobile app usage? Are you wondering if you should reallocate your budget and resources to new digital experiences, such as chatbots, voice apps, AR, VR, MR or PWA? Bring your questions and hear from your peers to discuss whether a multiexperience strategy is right for you.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Wednesday, June 05, 2019 04:45 PM|Wednesday, June 05, 2019 05:30 PM
Guest Keynote: The Future of Work
Patty McCord, Former Chief Talent Officer, Netflix

As our world becomes increasingly dynamic and connected, the classically standard ways in which we work have simply become irrelevant in today’s workforce. Many companies are struggling not only to understand and accept this certainty, but more importantly to identify the key catalysts behind this transformation. In this innovative, informative and forward-thinking presentation, Patty McCord explores how demographics, technology and consumer transparency have already changed the way we work. She’ll explain why the idea of a “permanent employee” is no longer a realistic prospect, and will encourage you to look to the future. Join us for critical insights for staying ahead of the game as the future of work continues to advance.


Wednesday, June 05, 2019 05:30 PM|Wednesday, June 05, 2019 07:30 PM
Special Event


Thursday, June 06, 2019 08:00 AM|Thursday, June 06, 2019 09:00 AM
Attendee Breakfast

Join other attendees for breakfast before the day's sessions.


Thursday, June 06, 2019 08:00 AM|Thursday, June 06, 2019 12:15 PM
Executive Programs Member Lounge

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, June 06, 2019 08:00 AM|Thursday, June 06, 2019 12:15 PM
Registration and Information

Registration and information hours for the day.


Thursday, June 06, 2019 08:00 AM|Thursday, June 06, 2019 12:15 PM
Enterprise IT Leaders Member Lounge

Please join us in our Enterprise IT Leaders Lounge for a place to relax, recharge and network with your fellow peers.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, June 06, 2019 09:00 AM|Thursday, June 06, 2019 09:45 AM
Blockchain Society
David Furlonger, Distinguished VP Analyst, Gartner

The integration of Blockchain, AI and IoT provide societies with an unprecedented opportunity to paint a new and radically different picture of how to live, thrive and survive in a Programmable Economy. Outcome-based medicine, sustainability, financial inclusion and global identity challenge existing governance models. Blockchain enables a new societal contract and poses a question of whether it provides capabilities everyone needs but no one, in the end, wants.


Thursday, June 06, 2019 09:00 AM|Thursday, June 06, 2019 09:45 AM
Seven Principles of a CARTA Approach and Implications for Your Security Organization
Khushbu Pratap, Sr Principal Analyst, Gartner

In 2017, Gartner introduced a strategic approach for information security called Continuous Adaptive Risk and Trust Assessment (CARTA). As a new charter for information security, CARTA embraces the reality of securing a world where our digital business capabilities are accessed anywhere, by anyone from any device and where attackers continue to innovate. This session will explore the significant changes to security organizations and infrastructure required by CARTA.


Thursday, June 06, 2019 09:00 AM|Thursday, June 06, 2019 09:45 AM
Signature Series: 2019 Top 10 Trends and Technologies Impacting IT
David Cappuccio, Distinguished VP Analyst, Gartner

As IT Leaders, CIOs and CTOs struggle with maintaining existing operations, while adapting to the increasing introduction of new technologies by business leaders, they rarely have time to look beyond short planning horizons. This session is designed to look at emerging trends in both business and technology, and discuss their potential impact on IT; to enable IT leaders to get ahead of the curve.


Thursday, June 06, 2019 09:00 AM|Thursday, June 06, 2019 09:45 AM
How Digital Business Is Changing the Job of the CIO
Monika Sinha, Sr Director Analyst, Gartner

THe C-suite has significantly grown in size and is continually changing in composition in a world that is becoming ever increasingly digital. In order to navigate the rise of digital, CIOs must understand the ramifications to their role and how to embrace the forces of change to align their job to new opportunities that maximize their brand awareness and impact.


Thursday, June 06, 2019 09:00 AM|Thursday, June 06, 2019 09:45 AM
How CIOs and CDOs Can Ensure Data and AI Is Used for Good Not Evil
Cindi Howson, VP Analyst, Gartner

Data for good is a movement that forces organizations to cross organizational boundaries to share data, technology and expertise. This session reviews inspiring examples of how government, public sector organizations, and private sector companies are joining forces to impact society using data and AI. It provides best practices and resources for you to participate as an individual or to implement a program within your organization.


Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 10:30 AM
Imagine Your Future With Scenario Planning: A Cross-Industry Perspective
Stephen Smith, VP Analyst, Gartner

Scenario planning is a strategic tool for envisioning multiple possible futures for your industry and your company. This presentation reviews the process of scenario planning, highlights the importance of finding the right focal question for your scenario and provides examples from Gartner scenarios developed for multiple industries.


Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 10:30 AM
Making Digital Business More Intelligent — Secrets of Success for a More Data-Driven Culture
Alan D. Duncan, VP Analyst, Gartner

Paramount to making an enterprise more data-driven is influencing its organizational culture. CIOs and CDOs must show leadership, business acumen and demonstrate the value of data if they are to foster data-related cultural change — particularly when stakeholders are reluctant to participate. This session will explain critical aspects of leading data-driven success, including: How does curiosity help us identify and communicate the measurable business value of data? How does data and analytics capability help us to inject "think" into every aspect of the business? How do you communicate identified business challenges with courage and sensitivity?


Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 10:30 AM
Redesign Your IT Scorecard to Tell Value Stories
Kristin Mettraux, Sr Director, Advisory, Gartner

Communicating IT’s performance and value is a foundational responsibility of the CIO, and in a period of rapid change driven by digitalization, it has never been more important. But at many companies IT performance reporting involves countless tactical metrics that bury rather than communicate key messages. This session will show how leading CIOs are starting with the “value stories” they need to tell and then carefully selecting a handful of metrics that illustrate them.


Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 10:30 AM
The Journey to the Mix: Private Cloud, Public Cloud and Edge
Thomas Bittman, Distinguished VP Analyst, Gartner

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the edge — enabled and managed by I&O.


Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 11:00 AM
Contract Negotiation Clinic: Tips, Tactics, and Tricks When Negotiating With Megavendors (Repeated)
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn't fit all vendors. The content, action items, and activities will provide CIOs and IT leaders with a set of four steps using Gartner's “T4” methodology to follow for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" elements for each of the big four megavendors (IBM, Microsoft, Oracle, SAP). Attendees will receive ready-to-use checklists and templates along with tips, tactics and tricks to negotiate megavendor deals that optimize costs and reduce risks.

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, June 06, 2019 10:00 AM|Thursday, June 06, 2019 11:30 AM
Workshop: Hack, Nudge and Prod — Culture Changes That Accelerate Transformation
Amos Auringer, VP, Executive Partner, Gartner
Louis Boyle, VP, Executive Partner, Gartner
Marc Andonian, VP, Executive Partner, Gartner

This workshop will address the biggest barrier to Enterprise change — culture! Enterprises often struggle to articulate what cultural changes are required — leading to transformation efforts stalling as team fatigue sets in. Achieving a continuous high-velocity change environment (Continuous Next) requires focused efforts that address cultural vulnerabilities. Leverage a framework to create the culture change roadmap of hacks which also serves as a useful stakeholder communication tool. For those with courage, this collateral will become an indispensable element of any major transformation effort where the stakes for success are high!

Please Note: based on availability and eligibility you may sign-up for this session via Events Navigator after you register for this event.

Thursday, June 06, 2019 10:45 AM|Thursday, June 06, 2019 11:15 AM
CIO's Guide to Containers, Kubernetes and Microservices
Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Containers can help enterprises modernize legacy applications and create microservices applications that are scalable and agile. Kubernetes has emerged as the de-facto standard for orchestrating these workloads. This session will look at the business value of deploying microservices infrastructure and offer recommendations on best practices to implement and vendors to choose.


Thursday, June 06, 2019 10:45 AM|Thursday, June 06, 2019 11:15 AM
Boards Should Hire Top CIOs and CTOs as Nonexecutive Directors
Mark Raskino, Distinguished VP Analyst, Gartner

Digital business is a big part of industry change and corporate strategic direction. Supervisory boards of directors must include tech-savvy members if they are to understand what is happening and what to adapt. But appointing headliners from major online brands is not enough. The board needs insight from experienced hands in corporate transformation using technology. Topflight CIOs and CTOs can and should be used a lot more as nonexecutive directors. This presentation explains why, how, who and what to do to get hired.


Thursday, June 06, 2019 10:45 AM|Thursday, June 06, 2019 11:15 AM
If You Really Want to Succeed at Innovation, Define Failure Not Success
Mary Mesaglio, Distinguished VP Analyst, Gartner

It's all well and good to say: Fail fast! Fail forward! Fail often! But you're not a Silicon Valley start-up, so you're going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.


Thursday, June 06, 2019 10:45 AM|Thursday, June 06, 2019 11:15 AM
Devote Time to Building a Career — Not Just a Job
Suzanne Adnams, VP Analyst, Gartner

IT leaders devote a lot of time to their job and not enough to taking a long-term view of their career. The complexity in managing our work and personal life impedes our ability to find time to devote to ourselves and identifying and working towards what we want out of a career. One that successfully meets your work/life balance needs. In this session, learn practical approaches to build a satisfying and rich career.


Thursday, June 06, 2019 11:30 AM|Thursday, June 06, 2019 12:15 PM
Gartner Closing Keynote: A Practical Approach to Presenting to the Board of Directors for CIOs
Tina Nunno, Distinguished VP Analyst, Gartner

Some CIOs say, "Every presentation in front of the board is an opportunity to get fired." Board presentations are often high-stress encounters for CIOs and other executives. This session will present practical tips and techniques for dealing with board presentations, from reporting status to dealing with digital discussions.


Start planning your agenda now