Your metrics tell a story about the health of your supply chain. This information can uncover key business issues and gaps between supply chain performance and management expectations.

The Gartner Hierarchy of Supply Chain Metrics has long been regarded as the industry standard for end-to-end supply chain performance measurement. Gartner has translated this framework into a dynamic benchmark database that enables you to compare your organization against a peer group across 17 key supply chain performance metrics in seven core process areas. Unlike other methodologies that compare metrics in isolation, the Gartner benchmarking methodology looks at the interdependencies between metrics to identify improvement opportunities and make better business trade-offs.

Delivered in combination with research and expert advisory services, the Gartner benchmarking program provides the most comprehensive source for strategic supply chain measurement.

  • The Gartner Hierarchy of Metrics (Source: Gartner)

    The Gartner Hierarchy of Metrics (Source: Gartner)

    The Gartner Hierarchy of Metrics (Source: Gartner)
    The Gartner Hierarchy of Metrics (Source: Gartner)

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Supply Chain Benchmarking Research

Related research documents available to Gartner clients
The Hierarchy of Supply Chain Metrics: Diagnosing Your Supply Chain Health

3 June 2014

Measuring performance effectively remains a major challenge for many companies. The key is to focus on the few critical metrics that really matter. The Hierarchy of Supply Chain Metrics contains the right level of the right metrics, providing a structured approach to continuous, effective, and efficient performance measurement and improvement.

Best Practices in Defining Supply Chain Metrics

3 March 2014

Many companies struggle with defining an organizationwide, standard and concise set of end-to-end supply chain metrics. Here, we provide recommendations for supply chain executives and COEs on how to get started, how to focus on the metrics that matter and the importance of a migration plan.

Exploit Benchmarking Services to Help Calibrate Logistics Costs and Performance

14 November 2013

This research helps logistics professionals understand where to get and how to use logistics-specific benchmark data, the benefits and drawbacks of supply chain benchmarking providers, and how to identify the best provider for their benchmarking requirements.

Best Practices in Supply Chain Measurement: Pfizer Rises to the Challenge

3 March 2014

Using supply chain metrics effectively to move the business forward and improve performance is a major challenge for many companies. We examine four key best practices, drawing on Pfizer's experiences along its journey to excellence.