Agenda / Track

Prepare to walk away from the conference with meaningful action steps and best practices. Maximize the agenda built on core tracks, such as Future Directions, Strategies for Success and Critical Execution, to understand what’s next in a changing world. Explore emerging technologies and how to successfully shift from strategy to execution.

 

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Agenda / Track

Prepare to walk away from the conference with meaningful action steps and best practices. Maximize the agenda built on core tracks, such as Future Directions, Strategies for Success and Critical Execution, to understand what’s next in a changing world. Explore emerging technologies and how to successfully shift from strategy to execution.

 

Monday, 14 November, 2022 / 10:00 AM - 10:45 AM IST

Gartner Opening Keynote: Make the Difference

Miriam Burt, Managing Vice President, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Naveen Mishra, Sr Director Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 14 November, 2022 / 11:30 AM - 12:00 PM IST

Trendspotting: Turning Trends Into Innovation and Action

David Cearley, Distinguished VP Analyst, Gartner

This session will examine methods to explore trends, evaluate the relevant opportunities and risks and communicate the potential impact on the enterprise. It show examples of how scenario planning, back casting, storytelling, and other approaches can be used to support innovation and drive evolution of strategy and operations.

Monday, 14 November, 2022 / 11:30 AM - 12:00 PM IST

Top Data and Analytics Predictions, 2022

Shubhangi Vashisth, Director Analyst, Gartner

Gartner's top predictions for data and analytics provides a forwarding looking perspective on how markets, skills and organizations will to evolve to help you build a data and analytics strategy to return to growth, drive innovation and accelerate change.

Monday, 14 November, 2022 / 11:30 AM - 12:00 PM IST

The New Value Proposition for the Role of CIO

Ganesh Ramamoorthy, Managing Vice President, Gartner

The role of the CIO evolved steadily for 40 years pushed by changes in technology. The pandemic was a major pivot point, demonstrating the criticality of digital acceleration and the need for technology leadership by all executives. Leading CIOs are responding by changing how they create and deliver value as a member of the C-suite and leader of the IT function. This session provides the new value blueprint CIOs can use to expand their role and progress their careers.

Monday, 14 November, 2022 / 11:30 AM - 12:00 PM IST

Signature Series: Top Strategic Technology Trends for 2023

Naresh Singh, Sr Director Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by global change.

Monday, 14 November, 2022 / 11:30 AM - 12:15 PM IST

Roundtable: Protecting Your Sustainability Agenda Against the Turmoil of a Geopolitical Crisis

Sudhir Madhugiri, Sr Executive Partner, Gartner

Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 12:45 PM - 02:15 PM IST

CIO Experience Lunch: Overcoming Unconscious Bias

Nandita Das, Actor, Director & Social Advocate,

Our values, perceptions, assumptions, and expectations are shaped by our experiences in life. They inform our unconscious biases and how we see the world around us. The fact that it’s unconscious, it needs a fair amount of self-awareness and work to be able to alter it. Most of us understand it theoretically, but to actually change one’s behaviour and perception requires serious work.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 02:45 PM IST

Banking: A View on the Future and Moves to Make Now

Don Free, VP Analyst, Gartner

It's a constant refrain - "we're looking forward to when things get back to normal." Yet the Banking and Investment Services industry competes in a highly dynamic environment with decision risks all around, and technology plays an even more elevated role than the recent past. Join this session to understand Gartner's view of the industry in five years and the implications on near term actions.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Top Strategic Technology Trends for 2023

Naresh Singh, Sr Director Analyst, Gartner

A follow up from the Signature Series presentation “Top Strategic Technology Trends for 2023". Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: “Flourishing in the Rejuvenated Work and Talent Landscape.”

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST

Treat Cybersecurity as a Business Investment

Richard Addiscott, Sr Director Analyst, Gartner

Cost and value drive every business outcome, except cybersecurity (until now). Measuring cybersecurity value delivery by establishing consistent outcome-driven metrics accrues many benefits and helps enhance decision-making and board governance. In this session, senior director analyst, Richard Addiscott, will share an approach to help CIOs and CISOs guide a board toward apt and defensible cybersecurity investments and execution.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST

Executive Insights: Apex Technology Leadership – The Evolving Role of the CIO

Madhavi Kanumoory, Chief Digital & Information Officer, Birla Carbon

Join the conversation with Chief Digital & Information Officer of Birla Carbon Madhavi Kanumoory on her perspective of the evolving role of the CIO and the leadership requirements to influence and drive business growth. The session will address areas such as the business models, evolution of technology, talent and culture.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST

Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX

Gene Alvarez, Distinguished VP Analyst, Gartner

Understanding consumer attitudes and beliefs, how emotion fits into transactional and interaction requirements, and how technology adoption is driven by psychological attributes is essential. This presentation will review three concepts: empathy, emotional sensitivity and digital sensitivity, providing recommendations to CIOs on how to address these problems and drive effective CX programs.

Monday, 14 November, 2022 / 05:00 PM - 05:45 PM IST

Guest Keynote: Embracing Change

Aditya Ghosh, Founder - Homage, Co-founder Akasa Air, Board Member - OYO, FabIndia, GreenCell Mobility,

The past two years have forced and enabled glocal businesses, leaders, and professionals to pivot in ways previously thought impossible. From how we communicated, collaborated, and led our teams to what we thought of the nature of work itself—everything adapted to our dynamic and changed needs. In this keynote Aditya Ghosh with discuss:
- How to drive revenue with digital products, customer experience and operational efficiency.
- How to stay competitive in the changing landscape and what would it means for my team and customers.
- How to build a resilient culture in the organization.

Tuesday, 15 November, 2022 / 10:30 AM - 10:50 AM IST

Hype Cycle for Digital Banking Transformation

Don Free, VP Analyst, Gartner

Technology innovations are driving bank and nonbank competitor activity, influencing customer demand for product and services, and shaping regulators’ actions globally. Learn about key innovations shaping the industry and implications for technology investment strategies.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Executive Vision for 2023: Strategic Portfolio Management

Amresh Nandan, VP Analyst, Gartner

Increased adoption and acceleration of digital business has forced virtually every executive to drive their enterprises to become more adaptive and agile to excel in time of constant disruption. This session is designed to equip executives with strategic portfolio management practices to embrace the unprecedented complexity and change that will provide at certain business context in the next 12 to 18 months.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Future of Cloud 2027: From Technology to Business Innovation

Naresh Singh, Sr Director Analyst, Gartner

As cloud computing evolves from technology enabler to business disruptor, IT leaders must understand their organization’s business strategy first, and then seek opportunities to leverage new and emerging cloud capabilities to accelerate that strategy. This session is based on our top predictions regarding cloud computing in 2027 and how they drive the cloud value proposition forward.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Building a Digital Future: The Metaverse

Anushree Verma, Director Analyst, Gartner

Organizations should consider cautiously investing in the Metaverse, or at the very least explore it in detail because their digital future may be molded by it. CIOs and IT leaders must consider the Metaverse as a key trend that will provide opportunities and drive strategic business innovations beyond technology. This session discusses the strategies that leverage how the Metaverse will provide innovative digital product or service opportunities.

Tuesday, 15 November, 2022 / 10:30 AM - 11:15 AM IST

Ask the Expert: How Will Total Experience Impact the Future of Manufacturing?

Arjun Boparai, Principal Analyst, Gartner

Bring your questions to this interactive session where we'll focus on how to implement the right Total Experience strategies for your customers and employees in manufacturing. TX is a top strategic tech trend that focuses on creating a shared superior experience for employees and customers with more intuitive technologies and multiple touch points.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 12:30 PM - 02:00 PM IST

CIO Experience Lunch

Details coming soon.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 02:00 PM - 03:30 PM IST

CIO Experience Leadership Exchange: Drive Growth by Rethinking Your Talent Bench

Sudhir Madhugiri, Sr Executive Partner, Gartner

Eyad Tachwali, Director, Advisory, Gartner

This highly interactive, discussion-based session will bring together CIOs to explore how your talent bench CIOs can’t hire their way out of the technology talent crisis. Attracting and retaining talent requires outside-in thinking that starts with your employee value proposition and ends with unconventional approaches such as borderless workers. Join your peers to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 03:30 PM - 03:50 PM IST

Hype Cycle for Oil and Gas

Simon Cushing, Sr Director Analyst, Gartner

Oil, gas and energy companies are expanding the scale and scope of digital innovations to drive efficiency, transform operations and diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments with strategic business goals.

Tuesday, 15 November, 2022 / 03:30 PM - 04:00 PM IST

Signature Series: Gartner’s Top Strategic Predictions for 2023 and Beyond - Seizing Uncertainty

Gene Alvarez, Distinguished VP Analyst, Gartner

The future is always uncertain. But the idea that “uncertainty brings opportunity” is almost a universal constant. And now is the time to seize opportunities. This presentation covers ten predictions of the future that represent opportunity — or threat. CIOs tech providers and business leaders will need to decide which while acting swiftly.

Wednesday, 16 November, 2022 / 10:00 AM - 10:20 AM IST

Hype Cycle for Manufacturing Digital Transformation and Innovation

Arjun Boparai, Principal Analyst, Gartner

This Hype Cycle reveals opportunities for CIOs to gain business advantages through concepts and technologies that require significant changes to processes, IT infrastructure and decision-making. Besides adding value to manufacturing businesses, they increase windows of competitive advantage.

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

Strategic Trends In Application Platforms and Architecture

Akash Jain, Principal, Advisory, Gartner

Business innovation is more digital then ever and relies on technology platforms that deliver continuously safe and effective intelligence, agility, integrity and scale. Some critical strategies are emerging to bring the application platforms forward to meet this accelerating business demand.
- Applications become digital platforms
- Enterprise nervous system keeps the business always ready
- Business-IT continuum redefines the models of software engineering

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: CEO Concerns 2022-23 - Implications and Actions for CIOs

Partha Iyengar, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

The Journey Map to Change the Enterprise Culture

Amresh Nandan, VP Analyst, Gartner

CIOs are increasingly encountering that the main barriers for their enterprise's digital ambitions do not come from the IT organization but from the rest of business areas. Many CIOs are mandated to create a digital mindset in their companies. Others are not explicitly mandated, but feel the pressure of the expectation that they lead that mindset shift. In this session attendees will learn the map to make that culture change journey.

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

Accelerate Sustainability With AI, IoT and Blockchain

Farhan Choudhary, Principal Analyst, Gartner

Everyone thinks of electric vehicles and renewable energy only as key technologies driving sustainability. But digital also plays a huge and so far underutilized role. CIOs should use AI, IoT, blockchain and other digital technologies to make faster sustainability and ESG impact.

Wednesday, 16 November, 2022 / 10:30 AM - 11:15 AM IST

Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty

Arup Roy, VP Analyst, Gartner

Gene Alvarez, Distinguished VP Analyst, Gartner

A follow-up from the Signature Series presentation “Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty". Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 10:30 AM - 12:00 PM IST

CIO Experience Leadership Exchange: Drive Growth by Democratizing Digital Delivery by Design

Devendra Dhawale, Executive Partner, Gartner

Akshay Jhawar, Principal Analyst, Gartner

This highly interactive, discussion-based session will bring CIOs together to explore how to meet accelerating demand by democratizing digital delivery by design. This means finding ways to equip and empower others to safely build digitalized capabilities, channels, assets and products that drive growth, save money and minimize risks. Join your peers for this unique opportunity to share experiences, identify best practices and discover trends.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 12:00 PM - 12:20 PM IST

Hype Cycle for Emerging Technologies

Farhan Choudhary, Principal Analyst, Gartner

CIOs must determine the impact of emerging technologies on their industries and organizations. This session identifies the emerging technologies on the horizon with transformational benefits and broadest cross-industry impact.

Wednesday, 16 November, 2022 / 12:00 PM - 12:45 PM IST

Ask the Expert: CIO and Technology Executive Agenda for 2023

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

A follow up from the Signature Series presentation “CIO and Technology Executive Agenda for 2023."

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 03:30 PM - 04:00 PM IST

Maverick* Research: Gartner Global Scenarios: A $170BN Autonomous Business Just Entered Your Industry. Now What?

DD Mishra, Sr Director Analyst, Gartner

In the Gartner Global Scenarios program, we tackle a cross-industry, cross-regional futuristic topic every year. This year we examine what would happen if autonomous businesses have become the norm. What would that mean for your organization, and your role? What potential impacts could autonomous businesses have on your industry? What would be different scenarios on how autonomous businesses would even work? Time to sit back, reflect, and see how “what if…” thinking will help you get new ideas that will help your business today.

Monday, 14 November, 2022 / 10:00 AM - 10:45 AM IST

Gartner Opening Keynote: Make the Difference

Miriam Burt, Managing Vice President, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Naveen Mishra, Sr Director Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 14 November, 2022 / 11:00 AM - 11:20 AM IST

Magic Quadrant for Digital Experience Platforms

Gene Alvarez, Distinguished VP Analyst, Gartner

When organizations need to deliver engaging digital experiences — beyond simple websites and mobile webpages — they turn to digital experience platforms. Their functional breadth and ability to serve a variety of channels and modalities equip them uniquely to improve customer, partner and employee journeys. This session will examine the leaders, challengers and visionaries in this innovative and vibrant market.

Monday, 14 November, 2022 / 11:30 AM - 12:00 PM IST

Creating a Future of Work Strategy

Ranadip Chandra, Sr Principal Analyst, Gartner

Many organizations’ preparations for the future of work are happening informally and fragmentedly in silos across the business. It can provide a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can take a leadership role in creating a unified future of work strategy at your organization.

Monday, 14 November, 2022 / 11:30 AM - 12:15 PM IST

Ask the Expert: Tactics to Improve Your Talent Acquisition Index

Kaustav Dey, Sr Director Analyst, Gartner

Amid talent shortages, intense competition and rising employee expectations, CIOs must prioritize talent acquisition and retention strategies. Join us in this Ask The Expert session to gain insight on some key tactics that you could use to raise your talent acquisition index. Get your questions on areas such as:
- Key tactics used by best performing companies
- Factors that impact your attractiveness index such as Work arrangement, Culture and DEI commitments
- Key retention tactics

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 12:45 PM - 02:15 PM IST

CIO Experience Lunch: Overcoming Unconscious Bias

Nandita Das, Actor, Director & Social Advocate,

Our values, perceptions, assumptions, and expectations are shaped by our experiences in life. They inform our unconscious biases and how we see the world around us. The fact that it’s unconscious, it needs a fair amount of self-awareness and work to be able to alter it. Most of us understand it theoretically, but to actually change one’s behaviour and perception requires serious work.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 02:35 PM IST

Magic Quadrant for Analytics and BI Platforms

Shubhangi Vashisth, Director Analyst, Gartner

The definition of self-service is shifting in this field as augmented capabilities pervade platforms. At the same time, cloud ecosystems and alignment with productivity tools have become key selection factors. This will help clients better understand the Magic Quadrant and market for analytics and BI platforms.

Monday, 14 November, 2022 / 02:15 PM - 02:45 PM IST

How Digital Should Your Enterprise Be?

Apoorva Chhabra, Principal Analyst, Gartner

The last two years have made it clear that all enterprises must be more digital. But how far does your enterprise need to go? Is there an endpoint? Can you become too digital? We start by showing digital business benchmarks from over a 1000 enterprises, so you can compare yourself to others. We then show how business outcomes and customer needs determine how digital you should be.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Top Strategic Technology Trends for 2023

Naresh Singh, Sr Director Analyst, Gartner

A follow up from the Signature Series presentation “Top Strategic Technology Trends for 2023". Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: “Flourishing in the Rejuvenated Work and Talent Landscape.”

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 03:45 PM IST

CIO Experience Workshop: Attracting Talent When You Can't Compete on Compensation

Devendra Dhawale, Executive Partner, Gartner

In this workshop, you will be introduced to the modern elements of an Employee Value Proposition, and then develop your own "sales pitch". You will have the opportunity to try out your sales pitch with other workshop members and receive immediate feedback. Participants will leave the workshop with a new and improved capability to attract and retain the talent they need to succeed.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 03:45 PM - 04:05 PM IST

Magic Quadrant for Robotic Process Automation

Arup Roy, VP Analyst, Gartner

Robotic process automation (RPA) continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. This session offers a quick overview of the enterprise RPA vendors to help CIOs with their own assessment.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST

Townhall: Gartner Opening Keynote

Arup Roy, VP Analyst, Gartner

Miriam Burt, Managing Vice President, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Naveen Mishra, Sr Director Analyst, Gartner

Join us for a townhall style discussion of the Gartner Opening Keynote.

Monday, 14 November, 2022 / 05:00 PM - 05:45 PM IST

Guest Keynote: Embracing Change

Aditya Ghosh, Founder - Homage, Co-founder Akasa Air, Board Member - OYO, FabIndia, GreenCell Mobility,

The past two years have forced and enabled glocal businesses, leaders, and professionals to pivot in ways previously thought impossible. From how we communicated, collaborated, and led our teams to what we thought of the nature of work itself—everything adapted to our dynamic and changed needs. In this keynote Aditya Ghosh with discuss:
- How to drive revenue with digital products, customer experience and operational efficiency.
- How to stay competitive in the changing landscape and what would it means for my team and customers.
- How to build a resilient culture in the organization.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Oil and Gas: Four Essential Capabilities for Strategic Success in Oil, Gas and Energy

Simon Cushing, Sr Director Analyst, Gartner

Unpredictable volatility continues to disrupt oil, gas and energy markets. Business strategies are now more diverse. Companies are proceeding across a broader spectrum of pathways. However, only a few new capabilities are essential to implement all this strategic diversity. This session highlights four essential capabilities that every oil, gas and energy company need to thrive in the coming decade.

Tuesday, 15 November, 2022 / 10:30 AM - 11:15 AM IST

Ask the Expert: Use Total Experience to Drive Resilient Government Service Delivery for Citizens and Employees

Apeksha Kaushik, Principal Analyst, Gartner

Total experience (TX) is an approach that combines the disciplines of UX, CX (inclusive of all government customers, residents, visitors, businesses and others), EX, and MX for a more holistic service design and delivery. It represents a logical evolution in maturity away from CX or EX management in isolation toward creating shared and better experiences to increase citizen and employee confidence with government services.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 10:30 AM - 12:00 PM IST

CIO Experience Workshop: Gamifying Cybersecurity — A Day in the Life of a Cybercriminal

Sudhir Madhugiri, Sr Executive Partner, Gartner

This interactive “gamified” workshop is designed to actively involve senior leaders, board members and business stakeholders to boost their awareness of Cybersecurity by flipping their perspective by looking through the lens of the attacker’s PoV. This workshop also serves as an approach to identifying potential gaps and actions required to bolster the security efforts of the enterprise.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 11:15 AM - 11:45 AM IST

Future of Work: Getting the Talent and Skills You Need

Kaustav Dey, Sr Director Analyst, Gartner

Is talent getting in the way of your organization’s success? Or is it your most important enabler? The combination of labor market conditions, uncertainty and digital transformation demand new ways of looking at skills and talent. In this future-oriented session, we look at how to rethink where CIOs and their teams can find talent in talent marketplaces, and reskill and upskill in dynamic ways

Tuesday, 15 November, 2022 / 11:15 AM - 11:45 AM IST

Why CIOs Must Care About Data and Analytics Ecosystems - Adaptability, Speed and Lower Cost

Farhan Choudhary, Principal Analyst, Gartner

Data and analytics platforms are emerging everywhere from data management to data science and now D&A governance. But greater forces, namely cloud, will force those platforms to converge further into seamlessly integrated data and application workflows. In this session, you will learn how the world of D&A collides with this market dynamic and how the result will help you scale digital business and drive business impact.

Tuesday, 15 November, 2022 / 11:15 AM - 11:45 AM IST

7 Big DEI Mistakes and How CIOs Can Avoid Them

Arup Roy, VP Analyst, Gartner

Common but avoidable mistakes can keep organizations from achieving DEI advancement. This session shows CIOs the DEI pitfalls to evade and how to develop a measurable action plan that leads to progress on this key organizational priority.

Tuesday, 15 November, 2022 / 11:15 AM - 11:45 AM IST

Advancing to Outcome-Based Technology Investments

Akshay Jhawar, Principal Analyst, Gartner

Leaders expect technology to do more than automate and integrate operations, they expect it to achieve business outcomes. Outcome-based investments have long been an aspiration of CIOs and business leaders. New combinations of information, technology, provider and management techniques make investing in outcomes not only possible but preferred and a big part of the future of IT.

Tuesday, 15 November, 2022 / 11:15 AM - 11:45 AM IST

Don't Hope for Digital Business Maturity - Plan for It: Key Findings From the Digital Business Maturity Model

Partha Iyengar, Distinguished VP Analyst, Gartner

Executive leaders need a focused approach to guide digital business investments, in the face of increasing scrutiny from the Board and CEOs on the ROI from digital business investments. The digital business maturity model (DBMM) provides a data-driven approach to both guide investments for maximum impact and also measure enterprise progress made by those investments. Executive leaders are increasingly being asked to present their DBMM assessments at the board level to facilitate this.

Tuesday, 15 November, 2022 / 12:30 PM - 02:00 PM IST

CIO Experience Lunch

Details coming soon.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 02:00 PM - 02:30 PM IST

Gartner's CIO Playbook for Dealing With a Recession

Mohit Kaushik, Principal Analyst, Gartner

Economic downturns represent considerable challenges for CIOs and IT functions. This session will lay out Gartner's playbook on how CIOs should proactively respond and prepare for periods of economic uncertainty, by managing three key components: spend management, digital investment and talent.

Tuesday, 15 November, 2022 / 02:00 PM - 02:30 PM IST

Executive Insights: Creating a Purpose Driven Organization: Culture, Value and Accountability

Ajay Kumar, Head Core Brokerage Technology – India, Fidelity Investments

This case study will bring to life the digital transformational journey of Fidelity, addressing key aspects such as people, organization model, culture, accountability, and participation that played a major role in their transformation.

Tuesday, 15 November, 2022 / 03:30 PM - 04:00 PM IST

Grow Business Through Modular Redesign of the Enterprise Operating Model

Akshay Jhawar, Principal Analyst, Gartner

A modular enterprise operating model enables executive leaders to proactively steer their business toward growth opportunities despite market volatility. Digitalized business capabilities are they key. CIOs and Enterprise Architects can use Gartner's 3 integrated business frameworks — strategy, business model, enterprise operating model — with their business executives to identify where modularity is most needed.

Tuesday, 15 November, 2022 / 03:30 PM - 04:15 PM IST

Ask the Expert: Core Banking and the Cloud

Don Free, VP Analyst, Gartner

Cloud in banking started with front-office applications and gradually has moved to the back office. The next wave will be core banking and other mission-critical applications. This session will explore the main drivers and blockers to cloud migration, and the specific considerations for putting core banking systems in the cloud.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 09:00 AM - 09:45 AM IST

Gartner Keynote: CIO and Technology Executive Agenda for 2023

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

During these uncertain and challenging times, leading CIOs radically reframe their organization’s value proposition and how their technology departments create value. They reposition the organization as a force multiplier. This year’s CIO and technology executive agenda explores the leadership actions necessary to close I&T execution gaps by leveraging a decentralized an distributed delivery approach.

Wednesday, 16 November, 2022 / 10:30 AM - 10:50 AM IST

Magic Quadrant for Security Service Edge (SSE)

Abhyuday Data, Sr Principal Analyst, Gartner

Gartner published a new Magic Quadrant for Security Service Edge (SSE) covering the cloud-delivered security services of a SASE architecture. This session will cover how to think about solutions and vendors represented in this new market.

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: CEO Concerns 2022-23 - Implications and Actions for CIOs

Partha Iyengar, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Wednesday, 16 November, 2022 / 10:30 AM - 11:15 AM IST

Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty

Arup Roy, VP Analyst, Gartner

Gene Alvarez, Distinguished VP Analyst, Gartner

A follow-up from the Signature Series presentation “Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty". Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 12:00 PM - 12:30 PM IST

Avoiding the Top Mistakes in Your Cloud Strategy

Siddharth Shetty, Sr Director Analyst, Gartner

Many organizations think they have a working cloud strategy or are lacking one altogether. They often consider the needs of IT without input from other parts of the organization. Likewise, they are often operating under the false assumption that a cloud strategy is the same as a cloud implementation plan or a data center strategy. Here are the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.

Wednesday, 16 November, 2022 / 12:00 PM - 12:30 PM IST

Unprecedented Change Fatigue Is Lurking - Don't Let It Spoil Your Team and Business

Ranadip Chandra, Sr Principal Analyst, Gartner

Accelerated digital transformation is causing unprecedented levels of change fatigue. According to our research, it will only get worse. Under this scenario, your team's performance and business goals are at stake. In this session you will learn how to anticipate to it and minimize change fatigue.

Wednesday, 16 November, 2022 / 12:00 PM - 12:30 PM IST

How to Build a More Security Conscious Corporate Culture That Actually Reduces Cybersecurity Risks

Richard Addiscott, Sr Director Analyst, Gartner

The human element is the most prominent contributor to data breaches and legacy approaches delivering curriculum-based, awareness-centric programs are no longer effective. CIOs and CISOs must look beyond merely raising 'security awareness' and embed a contextually-appropriate security culture for their organization. Join this session to learn how to build and deliver an effective security behavior and culture change program or SBCP.

Wednesday, 16 November, 2022 / 12:00 PM - 12:30 PM IST

What the Best CX Organizations Do

Varun Agarwal, Principal Analyst, Gartner

Gartner conducted its first-ever survey of executives to learn what makes best-in-class organizations work. In this presentation, we’ll share insights on executive compensation, organization structure, collaboration and decision making that go into creating a CX capability that will help CIOs and organizations weather the next disruption.

Wednesday, 16 November, 2022 / 12:00 PM - 12:45 PM IST

Ask the Expert: CIO and Technology Executive Agenda for 2023

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

A follow up from the Signature Series presentation “CIO and Technology Executive Agenda for 2023."

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 02:45 PM - 03:15 PM IST

AI Strategy - From Plan to Execution

Shubhangi Vashisth, Director Analyst, Gartner

AI will make or break industries and companies over the next decade. Executive leaders should develop a formal AI strategy document that can help identify use cases, quantify benefits and risks, align business and technology teams, and change organizational competencies to support AI. In this session, the IT leaders will learn about the foundational elements of an AI strategy and craft a strategy document to harness its potential.

Wednesday, 16 November, 2022 / 02:45 PM - 03:15 PM IST

Building Technology Talent Beyond IT: Principles for New Talent Management

Kaustav Dey, Sr Director Analyst, Gartner

Technologists outside of IT are at higher risk of attrition than other employees, including IT staff. These technologists need new and better opportunities to develop and grow in their careers. Join this session to learn how to transform technology management to support an workforce of technologists.

Wednesday, 16 November, 2022 / 03:30 PM - 04:00 PM IST

Govern Your Citizen Technologists to Optimize Your Low-Code Initiatives

Akash Jain, Principal, Advisory, Gartner

Citizen technologists play a crucial role in contributing to an organization’s low code automation and development efforts. This session guides CIOs and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools, and scale citizen development programs to drive business innovation.

Wednesday, 16 November, 2022 / 03:30 PM - 04:00 PM IST

Become an Outcome-Driven CIO by Amplifying Your Executive Leadership Abilities

Anish Roy, Principal Analyst, Gartner

As CIOs' responsibilities expand, with greater focus on delivering business outcomes, opportunities expand. Carving time out to develop oneself when the pace of work is already relentless can feel unattainable. This session focuses on the critical capabilities that, when developed, amplify a CIO’s ability to make enterprisewide impacts, thus transitioning into a truly outcome-driven executive.

Wednesday, 16 November, 2022 / 03:30 PM - 04:00 PM IST

Five Steps for Dynamic Management of Globalization Risks in Uncertain Times

Miriam Burt, Managing Vice President, Gartner

Major geopolitical, economic and technical shifts are altering the assumptions underpinning enterprises’ globalized expansion. As such deglobalization increases, CIOs and other leaders should use Gartner’s framework to assess the likely impacts and create adaptive strategies to proactively minimize risk.

Monday, 14 November, 2022 / 10:00 AM - 10:45 AM IST

Gartner Opening Keynote: Make the Difference

Miriam Burt, Managing Vice President, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Naveen Mishra, Sr Director Analyst, Gartner

CIOs are leading in a world that is deglobalizing, economically disrupted and facing a greater range of threats than ever before. The executive challenge is how to turn these risks into business opportunities while dealing with significant uncertainty and resource constraints. Join us for the Gartner Opening Keynote in which we’ll focus on some of the most important ways in which CIOs and IT executives can use information and technology in new and emerging ways to lead and make a difference for their enterprises.

Monday, 14 November, 2022 / 11:15 AM - 12:15 PM IST

Contract Negotiation Clinic: How to Negotiate a Successful Enterprise SaaS Implementation

Jaideep Thyagarajan, Sr Principal Analyst, Gartner

Organizations are embarking on digital transformation programs that require them to move to cloud-based solutions and composable application architectures to meet business outcomes.
This clinic will empower you with the tools to navigate the key cost driver categories, develop a reasonable budget for your implementation and establish a contracting model for modern SaaS implementation aligned to business outcomes. As an attendee you will receive valuable, ready-to-use material including vendor proposal checklists, which you can use to optimize spend.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 12:45 PM - 02:15 PM IST

CIO Experience Lunch: Overcoming Unconscious Bias

Nandita Das, Actor, Director & Social Advocate,

Our values, perceptions, assumptions, and expectations are shaped by our experiences in life. They inform our unconscious biases and how we see the world around us. The fact that it’s unconscious, it needs a fair amount of self-awareness and work to be able to alter it. Most of us understand it theoretically, but to actually change one’s behaviour and perception requires serious work.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 02:45 PM IST

Manufacturers: Best Practices To Create Product Servitization Revenue Streams

Arjun Boparai, Principal Analyst, Gartner

Manufacturers are becoming software service companies through product servitization. IT is creating new SaaS-based revenue streams with technologies like IoT, edge, AI and digital twins. Instead of selling capital intensive assets, your company can now sell “as-a-service” subscription offerings. See how manufacturers have successfully evolved their product offering.

Monday, 14 November, 2022 / 02:15 PM - 02:45 PM IST

Implementing a New Operating Model - Roadmaps, Tips, Tricks and Pitfalls

Ganesh Ramamoorthy, Managing Vice President, Gartner

The majority of CIOs are looking to implement new I&T Operating models; however, doing so is both challenging and requires both patience and careful planning and execution. This session will provide a pragmatic overview of the best practice roadmaps for implementing a new I&T Operating Model — as well as tips, tricks and pitfalls.

Monday, 14 November, 2022 / 02:15 PM - 02:45 PM IST

How to Evaluate Vendor Sustainability

DD Mishra, Sr Director Analyst, Gartner

Sustainability is a multifaceted concept and includes environmental, social and economic dimensions. Executive leaders pursuing sustainability outcomes must fully understand the sustainability posture of their partners, suppliers and technology vendors to achieve their desired sustainability outcomes. This session will cut through the noise and hyperbole of sustainability positioning and provide practical guidance for assessing vendor sustainability.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Top Strategic Technology Trends for 2023

Naresh Singh, Sr Director Analyst, Gartner

A follow up from the Signature Series presentation “Top Strategic Technology Trends for 2023". Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 02:15 PM - 03:00 PM IST

Ask the Expert: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: “Flourishing in the Rejuvenated Work and Talent Landscape.”

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 03:45 PM - 04:15 PM IST

Turning Strategy into Reality - How to Successfully Execute on Your Strategic Goals

Anshul Gupta, Sr Director Analyst, Gartner

Creating a great strategy will not bring success if you can’t execute it successfully. Many enterprises struggle to translate their strategic objectives into action that delivers success. While many create good execution plans, they fail to manage them effectively. This session will provide Executive Leaders with practical steps and approaches to improve their enterprise’s strategy execution.

Monday, 14 November, 2022 / 03:45 PM - 04:30 PM IST

Roundtable: The Hybrid Work That Really Works and the One That Doesn’t

Sudhir Madhugiri, Sr Executive Partner, Gartner

Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 03:45 PM - 04:30 PM IST

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

David Cearley, Distinguished VP Analyst, Gartner

A repeatable innovation process is essential for meaningful, sustainable innovation. Get your questions answered around how to create or reignite innovation process; how to surface great ideas and nurture progress while managing risk; and how drive the best opportunities forward to deliver real value.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 14 November, 2022 / 05:00 PM - 05:45 PM IST

Guest Keynote: Embracing Change

Aditya Ghosh, Founder - Homage, Co-founder Akasa Air, Board Member - OYO, FabIndia, GreenCell Mobility,

The past two years have forced and enabled glocal businesses, leaders, and professionals to pivot in ways previously thought impossible. From how we communicated, collaborated, and led our teams to what we thought of the nature of work itself—everything adapted to our dynamic and changed needs. In this keynote Aditya Ghosh with discuss:
- How to drive revenue with digital products, customer experience and operational efficiency.
- How to stay competitive in the changing landscape and what would it means for my team and customers.
- How to build a resilient culture in the organization.

Tuesday, 15 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: Flourishing in the Rejuvenated Work and Talent Landscape

Eyad Tachwali, Director, Advisory, Gartner

The way we work and treat tech talent has gone back to its roots — human-centricity. Progressive CIOs must continuously renew ways of working and reinvigorate approaches to talent to match the pace of market change. This session will cover the latest trends and emerging leading practices.

Tuesday, 15 November, 2022 / 10:30 AM - 11:30 AM IST

D,E&I Leadership Panel: Overcoming Diversity Challenges

Anjali Grover, Sr Director, Research, Gartner

There is widespread agreement on the need to improve diversity and inclusion in the workplace. But it’s not easy to deliver on the promises made. We have definitions, trainings, and frameworks in place for DE&I, now we need to move to next level with ground level challenges and implementation. This panels of leaders will provide their views on these challenges and much more.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 12:30 PM - 02:00 PM IST

CIO Experience Lunch

Details coming soon.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 02:00 PM - 02:30 PM IST

Drive Business Innovation With Democratized Digital Delivery

David Cearley, Distinguished VP Analyst, Gartner

As technology delivery is distributed across the enterprise and digital innovation becomes a shared leadership responsibility, CIOs must orchestrate and enable innovation by technologists outside of IT to accelerate the pace of digital business. Join this session to learn how leading CIOs are leveraging democratized digital delivery to drive business innovation.

Tuesday, 15 November, 2022 / 02:00 PM - 02:30 PM IST

Don't Just Add to Your Customer Experience - Subtract From It

Pulkit Pandey, Principal Analyst, Gartner

"Let's do new things." "Let's do more." The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.

Tuesday, 15 November, 2022 / 02:00 PM - 02:30 PM IST

Use Management Hacks to Create an Antifragile Enterprise

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

Being able to evolve and grow through highly uncertain times is a critical capability that most companies are lacking to the extent needed in the current global context. Implementing initiatives to become more antifragile can be slow and expensive. Use the management 'hacks' shared in this session to kickstart your enterprise's antifragility quickly and cheaply.

Tuesday, 15 November, 2022 / 02:00 PM - 02:45 PM IST

CIO Experience Roundtable: Stop Talking About Your Operating Model and Start Living It

Devendra Dhawale, Executive Partner, Gartner

Many organizations are attempting to make, or evaluating, changes to their operating model with varying levels of success and acceptance. Join this lightly facilitated interactive discussion on implementing operating models. Come prepared to share lessons learned and pathways to success in making operating model changes in your organization.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 15 November, 2022 / 03:30 PM - 04:00 PM IST

What Goes Where: A Guide to Cybersecurity Organization Design

Ravisha Chugh, Principal Analyst, Gartner

There is no such thing as a perfect, universally appropriate model for security organizations. Every enterprise must develop its own model, taking into consideration basic principles, practical realities and the challenges of digital transformation. This session will address the following issues: Trends and challenges in security organization design; Factors that influence security organizations; Best practices and contemporary conceptual design models for security organizations.

Tuesday, 15 November, 2022 / 03:30 PM - 04:00 PM IST

What You Should Demand From Cloud Infrastructure and Platform Service (CIPS) Providers

Naveen Mishra, Sr Director Analyst, Gartner

CIOs and IT leaders are beyond the era of irrational exuberance in terms of procuring cloud services. Today’s CIO must be very selective and discerning in their choice of cloud providers that meet their specific organization’s needs. This session will highlight which (CIPS) providers to choose based on the need to transform your business and IT as well as the need to move complex workloads into the cloud.

Wednesday, 16 November, 2022 / 10:30 AM - 11:00 AM IST

Signature Series: CEO Concerns 2022-23 - Implications and Actions for CIOs

Partha Iyengar, Distinguished VP Analyst, Gartner

Now in its second decade, Gartner’s global CEO survey uncovers business leader priority changes that will redirect the use of technology in the business. Momentous events are reshaping the business world; this session will explain some of the domino consequences for CIOs.

Wednesday, 16 November, 2022 / 10:30 AM - 11:15 AM IST

Ask the Expert: Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty

Arup Roy, VP Analyst, Gartner

Gene Alvarez, Distinguished VP Analyst, Gartner

A follow-up from the Signature Series presentation “Gartner's Top Strategic Predictions for 2023 and Beyond: Seizing Uncertainty". Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 10:30 AM - 11:30 AM IST

Contract Negotiation Clinic: Follow Gartner's Top 10 Tips, Tactics and Tricks for Negotiation Success

Jaideep Thyagarajan, Sr Principal Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 12:00 PM - 12:30 PM IST

CIO Playbook to Use 3 Powerful Financial Models for Negotiation Leverage and Bargaining Power

CIOs and IT leaders will see how to use three financial models for leverage and bargaining power as this session walks through three technology and cloud negotiation scenarios. Attendees will see how to take simple and ready-to-use templates and checklists to enhance their organization's negotiation playbook using the financial models TCA/TCO, NPV, and cash flow vs. P&L impact for negotiation leverage and bargaining power.

Wednesday, 16 November, 2022 / 12:00 PM - 12:45 PM IST

CIO Experience Roundtable: Navigating a Successful Customer Experience Journey

Devendra Dhawale, Executive Partner, Gartner

Shifting consumer trends have many organizations on a “customer experience journey.” Customer experience (CX) leaders say that 68% of the CX projects in 2021 involved technology. Join this lightly facilitated interactive discussion and prepare to share how you've addressed the impacts to technology organizations, traps to avoid and best practices for success.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 12:00 PM - 12:45 PM IST

Ask the Expert: CIO and Technology Executive Agenda for 2023

Andy Rowsell-Jones, Distinguished VP Analyst, Gartner

A follow up from the Signature Series presentation “CIO and Technology Executive Agenda for 2023."

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 12:00 PM - 01:00 PM IST

Contract Negotiation Clinic: Software as a Service

Monica Baranwal, Assoc Principal Analyst, Gartner

SaaS has become the primary delivery model for many applications, including critical systems such as CRM, HCM and ERP. SaaS buyers are often unsure which contract terms are negotiable. This interactive clinic will cover key SaaS terms and what to negotiate, including SLAs, exit planning, security and data provisions, hidden costs, and mitigating commercial risks.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Wednesday, 16 November, 2022 / 02:45 PM - 03:15 PM IST

How to Extract Value From Digital Ecosystems

Apoorva Chhabra, Principal Analyst, Gartner

Enterprises are learning how to reap the benefits of participating in various digital ecosystems, many of which are dominated by digital dragons. Join the session to learn practical examples and tactics you can use to extract value out of being an ecosystem participant.

Wednesday, 16 November, 2022 / 02:45 PM - 03:15 PM IST

How to Measure Employee Experience, Productivity and Wellbeing

Pankil Sheth, Principal Analyst, Gartner

Hybrid work changes how many leaders think about employee experience, productivity and well-being. How do you know if hybrid work approaches are working? Measurement is not simple. However, strategies, data and measurement techniques will give CIOs and technology teams the insights they need to drive improvements and course correct for missed targets.

Wednesday, 16 November, 2022 / 02:45 PM - 03:30 PM IST

Ask the Expert: Presenting Cybersecurity to the Board of Directors

Richard Addiscott, Sr Director Analyst, Gartner

Presenting security to board of directors is becoming a requisite part of IT leadership. Attendees to this session will be able to ask about best practices in articulating the security posture of their organizations to the executive leaders.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

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