Agenda

Attendees learnt about IT leadership skills, strategies and much more at the Gartner IT Symposium/Xpo™ conference.

2021 track highlights

While we build the 2022 agenda, explore last year’s tracks built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These tracks kickstarted conversations around the priorities and initiatives of IT leaders so that attendees could tackle what was most important to them.

Listen to Gartner's ThinkCast podcast "Gartner Keynote: Leading IT in a Disrupted World" for behind-the-scenes insights into the Gartner IT Symposium/Xpo 2021 conference theme and keynote.

Track A: Technology Innovation

CIOs and IT executives will walk away with clear insights and understanding of the opportunities and risks in adopting emerging technologies to help you shape your digital transformation journey and innovation strategies, and lead your business recovery and growth.

Track B: Business Strategy

This track provides CIOs and IT executives with business strategic planning tools and techniques to embrace the complexities and dynamics of a postpandemic world — and then to execute the plans successfully while remaining adaptive to the changing and dynamic environment of 2022 and beyond.

Track C: Leadership

CIOs and IT executives will take away tools and techniques to help you lead effectively and overcome dynamically evolving constraints.

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A look back at 2021's agenda

Business Strategy

Tuesday, 30 November, 2021 / 11:00 AM - 11:45 AM IST

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Mbula Schoen, Sr Director Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Where we work, where we consume goods and services, where innovation happens, where business value is generated — it all has changed. This raises the question — where next? Gartner shares how you as a CIO and technology executive must lead when your frame of reference, or the “where” of everything, has shifted and disruption and uncertainty continue. This means you must reach beyond what you know today and completely rethink the roles of people, data and technology when creating value for tomorrow.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Pivoting during uncertain times requires a future-state vision. Only a vision beyond the current fiscal cycle enables composability and resilience. Leading organizations have stitched together new techniques and reinvigorated dormant ones. From backcasting to future cones, funding to federation, business process debt to digital ecosystem value — a compelling case is made for their collective adoption.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Three Key Trends in Where Next for Customer Experience

Don Scheibenreif, Distinguished VP Analyst, Gartner

Technology continues to change the way customers engage with the organizations they do business with. But what is coming next? This session presents Gartner's view of three trends most relevant to engaging customers, their impact on customer experience and what you can do as a CIO to help your organization take advantage of these trends for growth.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by the pandemic.

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: How Do We Measure Innovation Value and Success?

Darren Topham, Sr Director Analyst, Gartner

Measuring innovation is a thorny, perennial issue, but necessary to demonstrate its value to the enterprise. But what KPIs and metrics work best? What doesn’t work? And what can these measures tell us about the health and success of our innovation efforts?

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

Ask the Expert: What CIOs Need to Know About Customer Experience

Jim Davies, VP Analyst, Gartner

This session will answer questions about the basics of customer experience initiatives including what it is, measuring it, getting your organization started on it, understanding your customers, and other topics foundational to customer experience. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

Empower a Digital Ecosystem to Embrace Innovation Everywhere

Darren Topham, Sr Director Analyst, Gartner

IT organisations are under pressure to innovate rapidly and scale at speed. But it is rare that they have the full complement of capabilities already in-house. It is natural to seek to lean on the capabilities of external partners and suppliers – our ‘digital ecosystem’. But how can organisations best leverage these ecosystems? What are the dangers? And how can IT create an empowered digital ecosystem that accelerates rather than hinders their innovation ambitions?

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

When Strategy Meets Reality – Managing Execution in a Volatile World

Ian Cox, Sr Director Analyst, Gartner

So, you have emerged from the pandemic with a new strategy and renewed optimism. One thing you can be certain of is that your strategy will be challenged by the volatility and uncertainty of the real world. To build and maintain momentum, your strategy will need to adapt to the future as it unfolds. This session provides CIOs with the practical steps and tools they will need to successfully manage execution in a volatile world.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

How to Transform Your I&T and Enterprise Operating Models to Achieve Growth and Enterprisewide Competitive Advantage

Donna Scott, Distinguished VP Analyst, Gartner

69% of respondents in Gartner's board of directors survey are accelerating their digital business initiatives. Yet, our research shows major gaps in existing enterprise and I&T operating models preventing or delaying success. This session provides a path to a success through transformation of the operating models.

Tuesday, 30 November, 2021 / 04:30 PM - 05:00 PM IST

Peer Conversation: Best Practices and Top Challenges for Mid-Size Enterprises — Driving Digital Acceleration (Exclusive to Midsize Enterprise)

Shiv Kumar Bhasin, Group Chief Operations and Technology Officer, National Stock Exchange

Working in the mid-size enterprise sector presents unique challenges and requirements for CIOs and IT leaders. Join this interactive session with Shiv Kumar Bhasin of NSE to hear his perspective and to share your experiences and ideas with your mid-size enterprise peers.

Wednesday, 01 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: Leadership, Culture & Trust - A Conversation with Adam Grant & Rachel Botsman

Rachel Botsman, Trust Expert; Lecturer, Oxford University,

Adam Grant, Professor and Author,

Join us for a dynamic, thought provoking conversation on leadership, trust and culture with Adam Grant and Rachel Botsman.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Kristin Moyer, Distinguished VP Analyst, Gartner

Explore with us, our latest survey insights on Chief Executive concerns. The emerging post-pandemic world is different in many ways and CEO's are hoping 'digital' will help them find the next business growth trajectory. The implications for CIOs will be significant and the actions they must take will be bold.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

Jackie Fenn, Distinguished VP Analyst, Gartner

A repeatable innovation process is essential for meaningful, sustainable innovation. Create or reignite an innovation process that surfaces great ideas, nurtures progress while managing risk, and drives the best opportunities forward to deliver real value.

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

Roundtable: The Customer Experience Revolution — Your Secrets to Success

Deven Pandey, VP, Team Manager, Gartner

Shifting consumer trends in 2020 led to a “customer experience revolution.” Customer experience (CX) leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017 increasing the demand on IT organizations. Discuss and share with your peers your success in addressing the impacts to technology organizations, traps to avoid and best practices to survive the revolution.

Wednesday, 01 December, 2021 / 01:30 PM - 02:00 PM IST

Executive Insights: India’s Largest FMCG Merger During a Pandemic

Shruti Kashyap, CIO & Head of IT, Hindustan Unilever

The GSK HUL merger was a multi billion $ merger and the largest India has seen in the FMCG world. The scale and complexity of such a merger, coupled with lockdown announced just days before the go-live meant thinking on our feet and creatively to be able to do everything virtually. The case study will bring to life how the organization reacted to completely unpredictable situations created by COVID, and yet continued to not only run business but innovate, and land the biggest FMCG merger in the country.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

Making Digital Ecosystems Practical for CIOs

Hung LeHong, Distinguished VP Analyst, Gartner

Ecosystems are practical concepts that every CIO should be versed in. First, there are ecosystems that are centered on the enterprise. Then there are (cross) industry ecosystems designed to create markets, improve whole industries, or converge them. This is the domain of platform business models and decentralized blockchain-based models. CIOs must understand the business concepts and how technology amplifies and make these ecosystems possible.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

Beyond RPA — Build Your Technology Plan for Hyperautomation

Saikat Ray, Sr Director Analyst, Gartner

CIOs have a wide array of overlapping options for digital process automation in their technology portfolio. Many have already invested on robotic process automation, low-code, business process management tools or even integration platform as a service. In this session, CIOs learn how to make the optimal choice and build an investment plan for future.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

How Has IT Financial Management Responded to Digital and What's Next?

Bryan Hayes, Sr Director Analyst, Gartner

Digitalization of the business has driven significant and lasting changes to how CIOs manage their IT budgets. Using results from upcoming CIO survey on the "new normal" of IT financial management (ITFM), this session will look at how ITFM has responded to the the challenges digital has posed, and point to where CIOs should focus ITFM efforts going forward.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Maverick* Research: Pursuing a 360-Degree View of Your Customer? Time for a 180!

Lizzy Foo Kune, VP Analyst, Gartner

Benjamin Bloom, VP Analyst, Gartner

Pursuing a "360 degree view of the customer" is complex. Why? It's a mess of expensive technology investments with overlapping functionality. Through lessons learned from the past 20 years of investment in this high-growth, hyped-up space, you will learn:
- How past pursuits of unified data such as CRM and Master Data Management have failed us
-Whether to pursue "360 degrees" or a subset of that
-How to measure and evaluate progress

Thursday, 02 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: The Art of Thinking Clearly

Dr. Rolf Dobelli, Best-selling author, entrepreneur,

Our brain is optimized for a hunter and gatherer existence. Today, we live in a completely different environment. This leads to systematic thinking errors — errors that can be devastating for your money, your career, your happiness. Thinking clearly is possible. However, only few people achieve it. Rolf Dobelli will present to you the most consequential thinking traps and how to avoid them. Success is the result of independent thinking. Here, you will learn how to do it.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Planning for Volatility — How to Create a Resilient and Flexible Strategy

Ian Cox, Sr Director Analyst, Gartner

One key lesson from the past year is that a lot can change very quickly. Even the most basic assumptions about when, where and how we work have been broken. How do you plan for the future when the foundations of your enterprise have shifted and when further shocks are inevitable? This session will provide CIOs with the practical steps and tools they will need to create a resilient and flexible strategy for success.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Monika Sinha, VP Analyst, Gartner

COVID-19 changed the way enterprises do business, triggering unprecedented volatility. Existing leadership, and technology principles are ill-suited to thrive in this new world. This year’s CIO and Technology Executive Agenda, drawing from one of the longest running surveys in the world, explores the leadership actions necessary to maximize business value delivery during this period of volatility.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Partha Iyengar, Distinguished VP Analyst, Gartner

Boards are taking a more active role in driving companies out of the pandemic and having a strong ‘Renew’ phase for their companies. It is imperative for CIOs and Executive Leaders to understand what the Board priorities are, where their focus lies and ensure that they can align their activities to support these initiatives. This has strong impact both from an enterprise success perspective, as well as from a personal career growth perspective. The Board of directors survey 2022 provides CIOs and Executive Leaders with the insights needed to understand Board of Director priorities, and to align their activities to those priorities.

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Funding Digital Acceleration

Cesar Lozada, Sr Principal Analyst, Gartner

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the necessary funding to propel their organizations. To successfully drive digital acceleration, CIOs must look beyond traditional funding models to match investment with opportunity and achieve their longer-term capabilities.

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Architect Experience With the New Customer Experience CORE Model

Don Scheibenreif, Distinguished VP Analyst, Gartner

Customers aren't just looking for products anymore - they want experiences. But how do you architect for experience when so many parts of the organization use technology to engage customers in different ways? In this session, we will share Gartner's vision for a new business architecture designed to drive a lasting and valuable customer relationships in a world of continuous uncertainty.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

Hung LeHong, Distinguished VP Analyst, Gartner

The postpandemic period provides a rare opportunity to reinvent a “forever hybrid” world - and CIOs play a crucial role. How should enterprises engage with customers? What are the new ways of working ? How will life activities like exercising, learning, and watching sports be re-invented? Don't settle for thinking that hybrid = remote + onsite. This session will push you to reinvent the hybrid equation.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

The New Operating Model for Democratized Digital Delivery

Jaime Capella, Distinguished VP, Research, Gartner

Technology work, once the sole purview of dedicated IT shops, is being democratized. Unfortunately, many leaders are still wedded to legacy structures and traditional ways of working that fail to recognize the extent to which technology work is distributed throughout the enterprise. Join this session to see how real-world companies are adopting new operating principles to foster and orchestrate the democratization of technology work across the enterprise.

Leadership

Tuesday, 30 November, 2021 / 11:00 AM - 11:45 AM IST

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Mbula Schoen, Sr Director Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

What Workers Want: Takeaways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Gartner surveyed more than 7,000 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your workforce and workplace strategies.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

What Got You Here Won’t Get You There: The Leadership Fabric to Thrive Postpandemic

Rob O'Donohue, Sr Director Analyst, Gartner

As organizations emerge into the postpandemic sunlight, the raw materials needed to lead successfully in the hybrid organization have changed. In this session, CIOs will learn what are the four key competencies needed to thrive with eight actionable practices they can implement to be successful.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

Executive Insights: Making #mobilework a Reality at Siemens

Rajiv Arora, Global Head of IT Global Hub and Mobile Work Program, Siemens IT Global Hub

Evelyn Stier, Global Lead of the Mobile Work Program and Global Head of Business Consulting & Digitalization, Siemens IT Global Hub

This presentation will demonstrate how the IT function led and drove the “Future of Work” strategy for a global conglomerate. Addressing key pillars including leadership and culture, workplace, technology and tools, employee well-being, and further enablement streams.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

How to Tell Your Story Like a Pro

Leigh McMullen, Distinguished VP Analyst, Gartner

Whether it's in the board room or the big stage at an event like symposium, having a great story is just part of the equation. This session is about how to tell your story. How to structure it for different audiences and different formats, and how to make sure your message sticks!

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

How to Depoliticize Project Prioritization With Decision Framework

Anthony Henderson, Sr Director Analyst, Gartner

Deciding between two initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how can:
- Neutralize politics by introducing an objective framework for technology investments
- Apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions

Tuesday, 30 November, 2021 / 03:00 PM - 04:00 PM IST

CIO Workshop: Pivoting Your Personal Leadership for the New Normal

Sudhir Madhugiri, Executive Partner, Gartner

Eyad Tachwali, Director, Advisory, Gartner

The pandemic has dispelled many long-held beliefs in how work gets done and CIO’s need to flex their leadership to successfully address a fundamentally different world. In this workshop, CIO’s will leverage the Gartner insights to help identity which leadership imperatives and partnerships may need to pivot for the future in order to effectively address to challenges of hybrid work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

The Five Steps of Culture Change to Align to the Future of Work

Christie Struckman, VP Analyst, Gartner

With so much changing in both where, how and with whom work gets done, our organization’s culture needs to adapt accordingly. Use the language of attributes to understand your culture and diagnose what isn’t working now. Change those attributes to adapt to your changing ways of working, and maintain what makes your organization unique. Use our 5 step process for aligning your culture to your changing business needs.

Wednesday, 01 December, 2021 / 10:15 AM - 10:45 AM IST

Peer Conversation: Best Practices and Top Challenges for GIC Enterprises: How Are You Fighting the War on Talent?

Sudhir Madhugiri, Executive Partner, Gartner

Amarpreet Kaur Ahuja, Country HR Director, Astrazeneca

Working in the GIC sector presents unique challenges and requirements for CIOs and IT leaders. Join this interactive session with Amarpreet Kaur Ahuja of AstraZeneca India to hear her perspective and to share your experiences and ideas with your GIC enterprise peers.

Wednesday, 01 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: Leadership, Culture & Trust - A Conversation with Adam Grant & Rachel Botsman

Rachel Botsman, Trust Expert; Lecturer, Oxford University,

Adam Grant, Professor and Author,

Join us for a dynamic, thought provoking conversation on leadership, trust and culture with Adam Grant and Rachel Botsman.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

High Performance in a Geographically Diverse Workforce

Daniel Sanchez Reina, VP Analyst, Gartner

Remote work has proven that a borderless workforce is not only possible, but also a great option for companies searching for highly-skilled scarce talent. High Performance requires acknowledging cultural differences across geographies and mastering their management, as key ingredients so that all employees feel treated and respected fairly.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Kristin Moyer, Distinguished VP Analyst, Gartner

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Achieve Next Level Strategy Execution: Four Principles CIOs Need to Champion Now

Lorri Callahan, Sr Director Analyst, Gartner

Have you gained benefits from agile? Already on the path to product management? Are you asking yourself, where do we go next? Learn how to apply four key principles — cross functional governance, product-centric portfolio management, visualization of flow, and continuous business forecasting — to close the gap between strategy and execution to always deliver business value.

Wednesday, 01 December, 2021 / 01:30 PM - 02:15 PM IST

Ask the Expert: Leverage Every Touchpoint to Convey the Business Value of IT (Exclusive to Midsize Enterprise)

Roger Caleya, Sr Director Analyst, Gartner

The multiple interactions between stakeholders and IT constantly shape IT’s brand. To upgrade the perception of IT to that of a business value enabler, CIOs must take advantage of all these touchpoints to form the right perception. Bring your questions on how to identify and leverage the different IT touchpoints to effectively convey the business value of IT.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

Managing the Politics of Hybrid Work

Stephen Smith, VP Analyst, Gartner

While remote work and automation, strip out some of the more common manifestations of office politics, a hybrid work environment creates new and uncomfortable tension between traditional and digital politics. This session will enable CIOs to be more effective in anticipating potential problem areas and provide them with real-world recommendations on managing politics in a hybrid world.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

How to Build Personal Power With a Powerful Presence

Ed Gabrys, Sr Director Analyst, Gartner

You want to advance in your career, take on more responsibility, and be seen as the leader you know you are and can be. However, people rarely know how they are perceived or what they may project. This session will help you take control of your presence and create a powerful opportunity to influence stakeholders, and grow personal power rather than leave it to chance.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

ESG: What Boards Want CIOs to Know and Do

Kristin Moyer, Distinguished VP Analyst, Gartner

Stakeholder pressure is driving the growth in board attention on environmental, social and governance (ESG) issues. CIOs should verse themselves on what ESG is and how it's different from sustainability and CSR. And CIOs should be prepared to inject data and insight that will help the enterprise improve access to capital, cost of capital, operating costs and ultimately stock performance.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Maverick* Research: Pursuing a 360-Degree View of Your Customer? Time for a 180!

Lizzy Foo Kune, VP Analyst, Gartner

Benjamin Bloom, VP Analyst, Gartner

Thursday, 02 December, 2021 / 10:15 AM - 10:45 AM IST

Peer Conversation: Diversity, Equity and Inclusion for Senior Executives

Sumita Uday, CTO, Deutsche Bank

Rohin Govindarajan, CTO India, Global Head, Deutsche Bank Group

This session will be a facilitated discussion focusing on the Women Empowerment and importance of diversity, equity and inclusion for leaders who manage large, diverse organizations and teams. What culture, organizational politics, and tactics are you and your peers using to address these very current, and critical issues?

Thursday, 02 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: The Art of Thinking Clearly

Dr. Rolf Dobelli, Best-selling author, entrepreneur,

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Monika Sinha, VP Analyst, Gartner

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

CEO Conflict Management Approaches, and How CIOs can Best Deal With Them

Tina Nunno, Distinguished VP Analyst, Gartner

This session is based on Gartner's CEO survey, and over 400 responses. CEOs were asked their primary approaches to resolving conflict among members of the executive team. Five different approaches were analyzed, looking at the pros, the cons and the politics. CIOs can develop strategies to help them make the most of their CEOs conflict approach.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: Master the Art and Science of Persuasive Communications

Ed Gabrys, Sr Director Analyst, Gartner

Your professional and organizational success hinges on your ability to tell a compelling story. Most people have some experience communicating and presenting, but the majority believe they can do better. In this session, Gartner storytelling expert Ed Gabrys addresses questions from you and your peers to explore approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers.

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Partha Iyengar, Distinguished VP Analyst, Gartner

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

Reimagine Your Reward Strategy to Attract and Retain a Borderless Workforce

Lily Mok, VP Analyst, Gartner

COVID-19 has led organizations to rethink everything about talent management. The rapid adoption of remote/hybrid working not only enables employers to reach talent in markets they've never been able to but also drives the emergence of a borderless workforce. In this session, participants will gain insight from market trends, learn how to adapt their reward strategy to attract and retain a workforce, from hybrid to borderless.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

Going From “We Can’t” to Helping CEOs Drive +3% EBIT From Digital Capabilities

Jorge Lopez, Distinguished VP Analyst, Gartner

CEOs on average expect digital business to increase EBIT by 3% over the next two years. CIOs should be rehearsed, equipped and ready to help CEOs grow their way into that future. Here are the steps CIOs should take to build the capabilities businesses will need.

Technology Innovation

Tuesday, 30 November, 2021 / 11:00 AM - 11:45 AM IST

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Mbula Schoen, Sr Director Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Seven Future AI Scenarios

Pieter den Hamer, Sr Director Analyst, Gartner

Artificial Intelligence is only just beginning. Given all the innovations taking place — from composite AI to neuromorphic hardware — and concerns about the responsible use of AI, how will AI continue to impact your organization and society? In this presentation we will discuss seven advanced future AI scenarios, providing insights about what to focus on in the short term and what to realistically expect in the long term.

Tuesday, 30 November, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: Preparing for a Multicloud Journey

Naveen Mishra, Sr Director Analyst, Gartner

COVID-19 has accelerated the cloud adoption for Indian enterprises. Majority of the global hyperscalers are expanding their India footprints. CIOs and IT leaders are evaluating multiple cloud providers. Join us in this "ask the expert" session to get your questions answered about multicloud journey best practices and key considerations.

Tuesday, 30 November, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: Operationalizing Machine Learning — Best Practices and Lessons Learned

Farhan Choudhary, Principal Analyst, Gartner

Enterprises often struggle to take their AI and ML POCs into production and the ones that are able to, often struggle to map it to the business value. Join us in this interactive session to get your burning questions clarified on top considerations while operationalizing ML, some do’s and don’ts of MLOPs and how to make your AI and ML initiatives future ready.

Tuesday, 30 November, 2021 / 01:30 PM - 02:00 PM IST

Executive Insights: Unleashing Organizational AI Mastery – Our ‘AI Led Ashok Leyland' Journey

Venkatesh Natarajan, President - IT & Chief Digital Officer, Ashok Leyland

The last decade has witnessed Ashok Leyland’s ascension from being a pure-play traditional manufacturing company to a technology innovator and transforming towards a ‘Tech & Digital’ driven mobility solution provider. The session will focus on how this cultural & technological transformation was realized with ‘Advanced Analytics & AI’ as a central theme to Ashok Leyland’s business strategy and competitive advantage. By bringing data closer to the ‘Cultural Ethos’ of the company, Ashok Leyland’s is now moving with confidence and vigor into the ‘AI &IoT- Led Era’.

Tuesday, 30 November, 2021 / 01:30 PM - 02:15 PM IST

Town Hall: Gartner IT Symposium/Xpo Opening Keynote

Naveen Mishra, Sr Director Analyst, Gartner

Partha Iyengar, Distinguished VP Analyst, Gartner

Apoorva Chhabra, Principal Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next -- Technology Leadership in a World Disrupted. This moderated, townhall-style session will include a panel of experts sharing insights and responding to attendee questions.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

How a Large Organization Can Successfully Embrace DevSecOps

George Spafford, VP Analyst, Gartner

Gartner has been working with large organizations for over seven years to help them learn how to successfully transform based on DevOps and DevSecOps. This session will cover what DevSecOps is, pitfalls to avoid and how to change your organization.

Tuesday, 30 November, 2021 / 03:00 PM - 03:30 PM IST

Top 5 Myths Around Employee Experience — And Learn What Actually Works!

Ranadip Chandra, Sr Principal Analyst, Gartner

'Employee experience' is the new AI. Everyone claims that they are 'doing it but they all define it in their own way. Due to the lack of a common set of objectives and methods, vendors leverage this opportunity to create their own narratives. In this session, we'll bust common myths that are completely untrue.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

Future of Data and Analytics: Reengineering the Decision 2025

Frank Buytendijk, Distinguished VP Analyst, Gartner

Data and Analytics keeps expanding. The next big step for D&A is in moving from "decision support" to completely "reengineering decision making". Decisions are becoming more connected, more contextual and more continuous, and this complexity needs to be mastered. How can you make decision making a competitive differentiator?

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today's leaders. In this presentation, learn the essentials of composable enterprise architecture. Discover how your are already on the path to composable future of applications, and learn how to make that path more consistent, efficient and safe.

Tuesday, 30 November, 2021 / 03:45 PM - 04:15 PM IST

Building an Edge Computing Strategy

Thomas Bittman, Distinguished VP Analyst, Gartner

Edge computing extends an enterprise’s infrastructure, applications and data out to a sprawling edge, creating new opportunities, new interactions, new challenges. An edge computing strategy will complement and enhance cloud, digital business, and digital workplace strategies, and requires a broad strategic approach to opportunities, challenges, and new edge-native thinking.

Wednesday, 01 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: Leadership, Culture & Trust - A Conversation with Adam Grant & Rachel Botsman

Rachel Botsman, Trust Expert; Lecturer, Oxford University,

Adam Grant, Professor and Author,

Join us for a dynamic, thought provoking conversation on leadership, trust and culture with Adam Grant and Rachel Botsman.

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

State of the Threat Environment 2021

Jeremy D'Hoinne, VP Analyst, Gartner

The threat landscape is a moving target. Attack campaigns might hit multiple organizations but each enterprise should analyze its own threat landscape. Security and risk management leaders should gain baseline knowledge on:
1. Optimizing prediction and prevention
2. Knowing when detection is required
3. Preparing to respond when things go wrong

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Best Practices Using Digital Twins to Drive Innovation and Business Collaboration

Alfonso Velosa, VP Analyst, Gartner

Enterprises are implementing digital twins in their business operations and products, as they seek to differentiate, innovate, and compose new business strategies. Explore business opportunities, technology, and practical steps for CIOs to drive their IT roadmap and support and protect the business.
- Business roadmap and art of the possible
- Technology foundation
- Policies to scale

Wednesday, 01 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Kristin Moyer, Distinguished VP Analyst, Gartner

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

Roundtable: Did Your Cloud Strategy Have a Silver Lining?

Devendra Dhawale, Executive Partner, Gartner

Despite the increasing popularity of cloud services, enterprises continue to struggle with creating and implementing a comprehensive cloud strategy. The roundtable provides a platform to discuss, and share, with your peers your successes and obstacles in obtaining the silver lining in the cloud value promise.

Wednesday, 01 December, 2021 / 12:00 PM - 12:45 PM IST

CIO Roundtable: CIO Leadership Journey − Shifting From Running IT to Leading the Digital Platform

Sudhir Madhugiri, Executive Partner, Gartner

CIO’s have experienced a rapid evolutionary shift from running an IT organization to leading a digital platform. This shift is driving changes in style, behavior, and leadership required to emerge from the back office to the center stage of business operations. This roundtable discussion will focus on the leadership and style changes, best practices and impacts associated with this evolution.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 01 December, 2021 / 01:30 PM - 02:15 PM IST

Ask the Expert: How to Navigate the Roadmap to Composable Future of Applications

Keith Guttridge, Sr Director Analyst, Gartner

Once you are determined to build composable applications and strengthen the resilience of your business — you will need to understand what good looks like in composable enterprise. In this Q&A session, learn how to assess, then plan, and track your journey to top-rated composability, agility and resilience.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

Enterprise AI Pioneers: Case Studies and Best Practices From Successful Enterprise AI Initiatives

Chirag Dekate, VP Analyst, Gartner

Operationalizing AI is challenging. Learn best practices from three peer enterprises that have successfully scaled enterprise AI initiatives by leveraging PlatformOps for AI and building operating models to accelerate the introduction and scaling of production AI.

Wednesday, 01 December, 2021 / 03:00 PM - 03:30 PM IST

Top Five Myths of Modern Infrastructure (and How to Dispel Them)

Paul Delory, Sr Director Analyst, Gartner

There are more and better infrastructure options than ever before. But with more choices comes more uncertainty, more risk, and ever-more hyperbolic claims. What is real, and what is just hype? Join us to uncover the truth about modern infrastructure, including: public cloud, edge, converged, hyperconverged, composable, DevOps, virtualization, containers, automation, monitoring and AIOps.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Application Modernization Options: What Platforms to Consider for Rearchitecting or Rebuilding?

Paul Vincent, Sr Director Analyst, Gartner

The need for rapid change and agile development and composition of applications will often drive modernization demands. When considering the modernization aspects, what platform types should be considered for which workloads and benefits and what developer personae?

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Maverick* Research: Pursuing a 360-Degree View of Your Customer? Time for a 180!

Lizzy Foo Kune, VP Analyst, Gartner

Benjamin Bloom, VP Analyst, Gartner

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Data Management Evolves to “Always Active-Always On”

Mark Beyer, Distinguished VP Analyst, Gartner

Millions of sensors, devices and systems collecting data from operations demand even more data preparation, validation, assurance and trust than ever before. The integrity of decisions is subjected to societal judgment and financial analysis and it's no longer acceptable just to add more hands to the task. Augmented data management can help now and will evolve through 2025 to an always on, active metadata enabled approach.

Wednesday, 01 December, 2021 / 03:45 PM - 04:15 PM IST

Finding Blue Oceans by Extending Platform Business and Ecosystems

John Santoro, Sr Director Analyst, Gartner

The post-pandemic future is creating new white space opportunities. CIOs can use platform business and ecosystems to move into these blue oceans. CIOs have already built the foundation: the digital business technology platform. This session will help CIOs identify what their baseline is and what to do next to drive growth.

Thursday, 02 December, 2021 / 11:00 AM - 11:45 AM IST

Guest Keynote: The Art of Thinking Clearly

Dr. Rolf Dobelli, Best-selling author, entrepreneur,

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Monika Sinha, VP Analyst, Gartner

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Top Trends in Security and Risk Management

Peter Firstbrook, VP Analyst, Gartner

“Top trends” highlight strategic shifts in the security ecosystem that aren't yet widely recognized, but will likely have industry impact and potential for disruption. This presentation will describe trends in security and risk management and how organizations are taking advantage of these trends. Key issues include: Top technological improvements in the security product landscape; Trends in creating a top notch security organization, and long-term trends that will influence security strategy.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Use Cloud to Set Your Organization's Digital Ambition

Milind Govekar, Distinguished VP Analyst, Gartner

CIOs should now leverage cloud to set their organizations digital ambition, beyond the traditional use of cloud for agility, and potential cost efficiency. Learn how cloud can be used not just to improve current business models but create new business models, products and services. This session will also help identify the road blocks in your path and how to avoid them.

Thursday, 02 December, 2021 / 12:00 PM - 12:30 PM IST

Signature Series: Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: How to Apply Product Management in a Midsize Enterprise (Exclusive to Midsize Enterprise)

Roger Caleya, Sr Director Analyst, Gartner

Midsize enterprise IT teams struggle to apply product management, which can hinder their delivery of digital transformation. MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams. Bring your questions to this interactive discussion and learn from those posed by your peers.

Thursday, 02 December, 2021 / 12:00 PM - 12:45 PM IST

Ask the Expert: Everything You Wanted to Know About Cloud Data Management and Integration

Ehtisham Zaidi, Sr Director Analyst, Gartner

Sharat Menon, Sr Principal Analyst, Gartner

Data and analytics teams are under pressure to cater to the demands from business teams for integrated and governed data for their requirements. However, data management experts are unable to provision integrated, clean and governed data in real time due to their traditional architecture. Leverage this ATE session to get your key questions answered on augmented data management and data engineering, multicloud and hybrid data management architectures and ecosystems.

Thursday, 02 December, 2021 / 01:30 PM - 02:00 PM IST

Executive Insights: Digital Transformation and Innovation at ICICI Lombard

Girish Nayak, Chief - Customer Service,Technology and Operations, ICICI Lombard

In today’s world, consumers are becoming more digital savvy. In a physical intensive industry like insurance, digital means of adoption has gone up significantly across the insurance lifecycle. The Cloud has become an important part of the digital transformation journey as organizations look at progressive modernization of applications and leverage the latest technologies such as AI and ML. Learn how ICICI Lombard has embarked on this journey towards digital transformation and innovation in the Indian insurance sector.

Thursday, 02 December, 2021 / 01:30 PM - 02:15 PM IST

CIO Roundtable: Share Your Hack − Addressing the Implications of Agility Beyond “Agile delivery” Methods

Rajashree Maheshwary, Executive Partner, Gartner

“Agile” focuses on the rapid delivery of technology solutions. Agility is the speed with which we can pivot or change directions as an organization. 2020 emphasized the need for technology leaders to be able quickly pivot to allow for business continuity. This roundtable provides a facilitated forum to share your “hacks” on what worked and what didn’t in our efforts to learn from 2020 and build “agility” as a sustainable skill.

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Partha Iyengar, Distinguished VP Analyst, Gartner

Thursday, 02 December, 2021 / 02:15 PM - 02:45 PM IST

Roadmap to Modernizing Your Integration Platform

Abhishek Singh, Principal Analyst, Gartner

This session will talk about the roadmap/steps that software engineering leaders should be taking in order to modernize their existing integration platform and move to iPaaS.

Thursday, 02 December, 2021 / 03:00 PM - 03:30 PM IST

Realizing Value From Composable AI Through XOps

Soyeb Barot, VP Analyst, Gartner

As AI becomes an integral part of composable business architectures. Enterprises struggle with harmonizing data, analytics, and AI disciplines, resulting in scalability and operational challenges. The XOps framework (Top 10 trend) helps bring in operational efficiency and economies of scale by ensuring reliability, reproducibility and reusability toward building an augmented digital workspace.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

Decide if Open Source in the Cloud Is Right for Your Organization

Anne Thomas, Distinguished VP Analyst, Gartner

Open source has become the predominant venue for software innovation. Vendors use a variety of licensing models to protect their intellectual property, and each model can impact users in different ways. Some vendors shift from open-source to source-available licensing, which could have serious ramifications. This session explores the risks and benefits of open source and source-available licensing in cloud environments.

Thursday, 02 December, 2021 / 03:45 PM - 04:15 PM IST

Go-To Techniques of the Innovation Heavyweights

Tsuneo Fujiwara, VP Analyst, Gartner

We present go-to techniques of the innovation heavyweights as shared in our innovation case study spotlight series and “prism” infographic. Providing CIOs with go-to techniques they can try out within their own business, we present an overview of the use case prism and then dive into select company examples such as U.S. Navy’s 20-year vision video, Discover FInancial Services' Storytelling techniques and many more.

Agenda at a glance

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