While we build the 2021 agenda, explore last year’s topics built upon our latest research that addressed the challenges most critical to CIOs and IT executives. These key topics kickstarted conversations around the priorities and initiatives of IT leaders so that attendees could tackle what was most important to them.
2020 topic highlights
AI, Data & Analytics
Move to a culture of self-service business analytics in a world of artificial intelligence, with big data, machine learning techniques, natural language interfaces and a focus on data storytelling to communicate business meaning.
Cloud, Infrastructure and Operations
From a technical transformation tool to a business transformation tool that provides an agile and scalable platform for innovation IT leaders are leveraging cloud to build digital excellence.
Innovation and Emerging Technologies
Dive into innovation management, IoT, AI and robotic process automation (RPA) to truly transform your organization.
Cybersecurity and Risk Management
Adapt your IT security requirements to encompass digital and cyber-physical needs through the economics of cybersecurity, looking ahead at cybersecurity trends and better communication with executives.
Customer and Employee Experience
With customer and employee experience management at the top of most CEOs’ agendas, IT leaders must create superior experiences that serve as a sustainable differentiator.
Leadership and Business Transformation
Discover the steps needed to lead business transformation for your organization and understand how to align the physical and digital worlds for employees, partners and customers.
Operational Excellence and Operating Models
Explore how to address the gaps, introduce continual approaches to strategizing and governance, and create a much tighter integration of the enterprise and I&T operating models.
Privacy and Ethics in a Disrupted Society
Increasing regulation and cultural awareness mean that data privacy and digital ethics issues can no longer be ignored. Dive into digital ethical dilemmas, how to address these dilemmas and how to make digital ethics a habit.
Rebuilding After Crisis
When traditional channels and operations are impacted by the outbreak, the value of digital channels, products and operations become immediately obvious. Explore how you can rebuild your organization after crisis by investing in digital business for long-term resilience.
Smarter Spending
Discover the tools, strategies and trends that will help your organization recover from any disruption with strong business resilience. Including, cost management, cost optimization and an invest-to-win strategy.
Strategic Planning and Execution
Business transformation demands new strategic planning approaches. Discover the tools, strategies and trends that will help your organization recover from any disruption with strong business resilience.
Talent, Culture and The Future of Work
Learn how to differentiate cultural characteristics from operating model constructs, and recruit and retain the talent needed to succeed in this new landscape of work.
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A look back at 2020's agenda
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
From Crisis to Opportunity: Top 10 Strategic Technology Trends in Data and Analytics, 2020
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
How to Staff Your AI Dream Team?
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
CIOs need to cultivate a full spectrum of skills beyond data scientists to be successful in their AI initiatives. In this session, we will look at the various roles and skills needed by organizations as well as how to structure the teams to be successful in their AI journey.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Three Ways to Accelerate Your AI Operationalization Using Cloud Services
Chirag Dekate, VP Analyst, Gartner
IT leaders can strategically leverage cloud services to accelerate AI operationalization. Cloud providers have curated a broad portfolio of AI specific technologies, including APIs, SaaS, and IaaS. Gartner has devised a decision framework to help select the right cloud ecosystem to accelerate your AI operationalization.
Tuesday, 24 November, 2020 / 02:00 PM - 02:30 PM IST
Digital Ethics: The Age of Artificial Intelligence
Frank Buytendijk, Distinguished VP Analyst, Gartner
Digital ethics is at the peak of the hype. Many executives worry about the unintended consequences of the use of data and technology, particularly concerning AI. What are the latest developments in digital ethics? Which ethical principles are the most commonly cited around AI? How do we build a value system into AI systems?
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
How to Optimize Data and Analytics Investments to Achieve Business Value … Finally
Rita Sallam, Distinguished VP Analyst, Gartner
Data and analytics is becoming strategic to organizations as they respond to change and renew. This session details Gartner's Return Opportunity Appetite Risk (ROAR) Portfolio Optimization Model that is a framework to help CDOs, CIOs and data and analytics leaders identify, prioritize and select combinations of investments in data and analytics (including AI) initiatives that optimize business impact and align to key business initiatives and strategic intent.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Advanced Data and Analytics: What Do Leading Organizations Do?
Frank Buytendijk, Distinguished VP Analyst, Gartner
Many organizations are striving to become more data-driven, and need to improve their data and analytics practices. What can you learn from organizations that are already advanced in their practices, in terms of how to organize, retain and enhance skills, set up the delivery model and create business value?
Wednesday, 25 November, 2020 / 02:00 PM - 02:30 PM IST
The Five Habits of Organizations Successful in Artificial Intelligence
Whit Andrews, Distinguished VP Analyst, Gartner
We quizzed organizations who are employing AI and feel they are achieving value from it, and they share some decisions that stand out as particularly effective. Hear what they do about hiring, measuring, conducting POCs and more.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Case Study: Driving Enterprise Wide Transformational Growth at Scale with Speed
Asha Poulose, VP and Global CIO for Data Analytics, GE Healthcare
This case study will demonstrate how to leverage a cloud based data platform strategy to drive enterprise wide transformation. It will address how to position and get management buy in for data driven transformation, the need for different kind of skillsets and leadership mindset and share best practices and lessons learnt on technology, adoption and business transformation at scale with speed.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Roundtable: How to Leverage a Cloud Based Data Platform Strategy to Drive Enterprise Wide Transformation
Asha Poulose, VP and Global CIO for Data Analytics, GE Healthcare
Meet your peers for this roundtable discussion to share and learn challenges, best practices and key elements on how to leverage a cloud based data platform strategy to drive enterprise wide transformation.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Decision Intelligence: Leveraging AI for a More Resilient, Agile and Adaptive Organization
Erick Brethenoux, VP Analyst, Gartner
Making ever-faster decisions in ecosystems constantly disrupted, requires an assembly of increasingly complex techniques. To improve the outcome and the flexibility of decision models through uncertainty factors, organizations combine AI techniques. Decision intelligence promote cross-organizational decisions by building models using principles aimed at enhancing their traceability, replicability, pertinence and trustworthiness.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
The Future of Work Will Be Built on Employees' Trust
Ranadip Chandra, Principal Analyst, Gartner
Recent advances in technologies such as AI and Blockchain had significant impact on enterprise applications, and CIOs are increasingly interested in this advancement. However, employees have a great deal of skepticism about whether data is fairly used. This session will make recommendations on how to maximize the benefits of employee-centric technologies while maintaining trusting relationships.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Outlook for Privacy 2021
Nader Henein, VP Analyst, Gartner
Privacy is not slowing! Consumers continue to demand their privacy be protected, not just respected, and legislators continue to react by enacting data protection laws. It's not sufficient (or efficient) to focus on baseline compliance. The session describes the changes in landscape and steps to evolve the privacy management program from focusing on compliance only to value creation in business.
Tuesday, 24 November, 2020 / 02:00 PM - 02:30 PM IST
Digital Ethics: The Age of Artificial Intelligence
Frank Buytendijk, Distinguished VP Analyst, Gartner
Digital ethics is at the peak of the hype. Many executives worry about the unintended consequences of the use of data and technology, particularly concerning AI. What are the latest developments in digital ethics? Which ethical principles are the most commonly cited around AI? How do we build a value system into AI systems?
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Ask the Expert: Think Like a CFO: Pros and Cons of CAPEX/OPEX, Cloud/On-Premises
Miguel Angel Borrega, Sr Director Analyst, Gartner
Cloud and SaaS solutions are changing the financials of the IT area. CIOs need to master the basics of CAPEX and OPEX to properly discuss with their CFOs.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
CIOs Must Know These Top Trends to Unlock the Potential of APIs
Akash Jain, Assoc Principal Analyst, Gartner
APIs are a foundation of modern application architecture paradigms such as microservices, events and hybrid/multicloud enabling exchange of functionality and data. Additionally, APIs are increasingly packaged as products providing business capabilities. Learn how these multifaceted APIs can be designed, implemented and governed to deliver maximum value to your organization.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Ask The Expert: How to Improve DevOps in Terms of Strategy and People
Manjunath Bhat, VP Analyst, Gartner
Clients are shifting from asking how to start DevOps towards how to sustain and scale efforts. Gartner continues to work with hundreds of clients and is learning about problem and solutions. This session will focus on strategy and people, not tools.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
The Cloud Computing Scenario: The Future Is Distributed Cloud
David Smith, Distinguished VP Analyst, Gartner
Distributed cloud brings together edge, hybrid and new use cases for cloud computing. It represents the future of cloud and addresses specifically the issue of location. Just when you thought you had cloud figured out, new use cases and terms (such as distributed cloud and cloud native) are introduced. Understanding and balancing the current needs with the new uses of cloud are crucial to benefiting from the cloud.
Tuesday, 24 November, 2020 / 12:30 PM - 12:50 PM IST
ServiceNow: NSE's Transformation Journey with ServiceNow
Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
Using digital technologies and workflows to empower its workforce is a key goal of the National Stock Exchange of India, the third-largest Stock Exchange in the world by transaction volumes. By deploying ServiceNow IT Service Management, SecOps, GRC and Discovery, we are implementing changes such as digitizing and automating currently manual workflows to resolve incidents and problems – including escalations as needed – up to 4x faster now.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Three Ways to Accelerate Your AI Operationalization Using Cloud Services
Chirag Dekate, VP Analyst, Gartner
IT leaders can strategically leverage cloud services to accelerate AI operationalization. Cloud providers have curated a broad portfolio of AI specific technologies, including APIs, SaaS, and IaaS. Gartner has devised a decision framework to help select the right cloud ecosystem to accelerate your AI operationalization.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Roundtable: How to Drive Business Transformation Through Legacy Modernization
Sourabh Chatterjee, President, Head, Bajaj Allianz General Insurance Company Limited
Meet your peers for this roundtable discussion to share and learn challenges, best practices and key elements on how to modernized legacy technical architecture to become more agile, scalable and improve end-user experience while reducing operational cost.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
7 Workloads That Should Move to Cloud Right Now!
Ed Anderson, Distinguished VP Analyst, Gartner
The unexpected impact of the COVID-19 pandemic forced all organizations to re-examine their IT models, support for remote workers, IT operational efficiency and business continuity. The surge in demand for cloud services put the cloud model to the test, and it passed! Now is the time to move key workloads to the cloud for the benefits it offers today and to prepare for the next unforeseen disruption.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, VP Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Google Chrome Enterprise: Beyond “Workplace”: Thriving in a Boundless World with a Distributed Workforce
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Ask the Expert: How to Improve Customer Experience and Engagement With Real-Time Continuous Intelligence
Ed Thompson, Distinguished VP Analyst, Gartner
The growth of digital business and increased customer expectations are elevating the importance of real-time, contextualized customer experiences for competitive advantage. This session will cover the emerging practice of ‘always on’ continuous intelligence in the customer engagement hub to prescribe the right action at the right time based on the most relevant business moment.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
CIOs Make Your Mark on the Customer Experience Initiative
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer experience is one of the top three mission-critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. In this session, we'll share why CIOs need to mobilize their technology and IT department skills to boost the CX initiative leader, or how they can take the lead themselves.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Future of Work Has Arrived: A Close Look at Transformed Employee Experiences Globally
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how pre-pandemic organizations have embraced the future sooner than they thought.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Leading Customer Experience When the Stakes Are High
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer Experience leaders will face a number of high stakes situations in the course of their career. In this session, we will highlight those situations, provide practical advice on how to navigate them, and other insights that set up CX leaders to succeed.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
Jump Start Digital Commerce in 100 Days
Sandy Shen, VP Analyst, Gartner
Organizations are scrambling to selling online as they saw sales stopped from the physical channel. This session is a quick-start guide to help organizations to set up digital commerce in 100 days.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Understanding RPA TCO When Building a Reconfigurable Enterprise
Cathy Tornbohm, Distinguished VP Analyst, Gartner
Selecting the optimal technology for right now and the next three years is a huge challenge. This presentation will discuss the ingredients and choice of hyperautomation to get to a reconfigurable enterprise.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
What Can We Learn From "Future of Work" Organizations to Improve Employee Experience
Rashmi Kotipalli, Principal Analyst, Gartner
Case studies show that how workforce automation, digital dexterity and Smart Offices are already delivering significant business value, consistent experiences and revenue growth. Application leaders can reap these benefits by learning how forward-looking organizations have embraced the future.
Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future
Don Scheibenreif, Distinguished VP Analyst, Gartner
Tina Nunno, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Partha Iyengar, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business — the composable business — promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Use the Leadership Compass to Recover and Restore Your Workforce After a Crisis
De'Onn Griffin, Sr Director Analyst, Gartner
Many CIOs are in the middle of leading their teams through the recovery stage of the COVID-19 crisis, while planning how to restore a sense of normalcy to the organizations that they lead. In this session, CIOs will learn how to utilize the Leadership Compass, a leadership framework that provides a clear roadmap of how to navigate the many directions that leaders are constantly pulled in to lead their organization to a “new normal.”
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, VP Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
AWS: Digital Transformation – Mental Models for an Agile Organization
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Cisco: Designing for Business Resiliency - A Conversation with Cisco CEO and CIO
Chuck Robbins, CEO, Cisco
Join Cisco Chairman and CEO Chuck Robbins and CIO Jacqui Guichelaar as they discuss how companies and IT organizations are successfully adapting to unprecedented disruption while accelerating transformation. Gain insights into the business landscape, the challenges of accelerating digital capabilities, the importance of enabling a workforce and workplace that can adapt to change at any scale across organizations, and the evolving role of IT and technologies.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Gartner Global Scenarios 2020: How to Accelerate Business Success in a Time of Worldwide Disruption
David Furlonger, Distinguished VP Analyst, Gartner
Executive leaders are struggling to accelerate business recovery due to COVID-19 disruptions. This presentation looks at how the future may unfold, and introduces a pragmatic framework to assess, prioritize and reset mission-critical priorities.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Roundtable: Shaping Technology Strategy in VUCA Business Environment
Somikdeb Datta, Executive Partner, Gartner
Gartner research indicates that CIOs and digital leaders are steering the digital transformation journeys by adapting to an increasingly dynamic, unprecedented and disruptive environment. The traditional approach of an IT strategy by developing long-, mid- and short-term roadmaps is getting severely disrupted by both dynamic business environment and emerging technology landscape. Meet your peers for this Gartner facilitated discussion to explore how CIOs are partnering with business stakeholders in shaping their technology strategy.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Three Crazy Jobs CIOs Must Master: Especially in Today’s Reality
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Five Ways to Have the Best Meetings You've Ever Had Because No One Is in the Same Room
Adam Preset, VP Analyst, Gartner
The rush to remote work forced many leaders to switch from physical to online meetings. But if we're meeting the same old way, just online, are we really taking full advantage of the best technologies, tools, and practices that can help us transform how we work for the better? Come to this session to learn how to take your meetings to the next level.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Midsize Enterprise Reinvent and Rescale
Joe Mariano, Director Analyst, Gartner
As we look at 2021, MSE CIOs and executive leadership are now challenged with irrevocable changes to the way IT is structured to support the business. Even in a post-pandemic world, the expectation of many is that processes and practices must evolve. In this session, we will focus on how MSEs can reinvent and rescale IT to meet the new working world by providing case studies from MSE peers that provide methods to streamline digital growth.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Case Study: Business Integration at Scale and Speed: A M&A Story
Pushkar Rege, Global Head, Enterprise Systems, UPL Limited
When UPL a $2.5 Bn Indian Crop Protection MNC spread over 100+ countries acquired Arysta an US based $ 2 Bn entity, it was a marriage of equals however, each with its unique but distinct cultures brining its own challenges & benefits. This case study will address the integration model centered around agility, innovation & frugality to ensure good, cheap & fast integration. Addressing speed as a differentiating factor, focus on cost control, innovation and the importance of investing in people.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Growing Revenue in a Postpandemic World
Hung LeHong, Distinguished VP Analyst, Gartner
Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
A Master Class in Storytelling and Presenting: A Guide for When You Need to Say Things Better
Ed Gabrys, Sr Director Analyst, Gartner
Most people have had some experience communicating and presenting, and all but a few believe that they can do better. This session explores a set of approaches rarely covered in conventional storytelling and presentation sessions, but often used by many of the best speakers.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Maverick: CIOs Must Tap Into the Invisible Talent Pool
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Ask the Expert: C-Suite Alignment in Banking From Gartner's CEO and CIO Surveys
Ali Merji, Sr Director Analyst, Gartner
Pete Redshaw, Practice Vice President, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of banks and investment services firms, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest CEO and CIO surveys with Gartner Analysts and with your CIO peers.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
CIOs: A Five-Phase Approach to Boosting Business Model Resilience in the Crisis
Daniel Sun, VP Analyst, Gartner
The (unsuitable) business model itself can be a threat to continuity of operations in the COVID-19 pandemic. This session introduces a five-phase approach to evaluating and modifying current business models, a process of enhancing business model resilience. CIOs must play a key role in this process to enable your companies to survive the crisis.
Tuesday, 24 November, 2020 / 10:00 AM - 10:30 AM IST
Strategic Board and CEO Perspectives: Digital Business Acceleration and the COVID Crisis
Mark Raskino, Distinguished VP Analyst, Gartner
Partha Iyengar, Distinguished VP Analyst, Gartner
2020 has been a tumultuous year. Many businesses were already undergoing some form of digital transformation. But how has that endeavor been changed? Join two of Gartner’s most senior executive research analysts as they discuss some of the latest findings from our mid-2020 Board of Directors survey and CEO survey, covering how Boards and CEOs are accelerating digital business initiatives to emerge stronger from the COVID crisis and prepare for the uncertainties that lie ahead.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Digital Business Ambition Canvas: Revisit Your Digital Ambition in a Post COVID-19 World
Tomas Nielsen, VP Analyst, Gartner
Globally, the CIOs are finding that COVID-19 has been a powerful accelerator of the digital transformation efforts already in motion. Post COVID, CIOs must revisit and rescale their digital ambition to ensure that their digital transformation do not loose momentum. This session will present the essential building blocks of a digital business ambition and how to revise them for the post COVID-19 world.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Ask the Expert: C-Suite Alignment in Insurance From Gartner's CEO and CIO Surveys
Sham Gill, Sr Director Analyst, Gartner
Manav Sachdeva, Sr Principal Analyst, Gartner
The global pandemic has required even faster decision-making and drastic shifts in how work gets done. If C-Suite alignment wasn't already important to the success of life and general insurance companies, on-going industry challenges and opportunities mean CEOs and CIOs can't afford to go in different directions. Join this Ask the Expert session to discuss the results and implications of the latest Gartner CEO and CIO surveys with Gartner experts and your CIO peers.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Planning for an Unknowable Future: Common Mistakes and Practical Solutions
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Tuesday, 24 November, 2020 / 11:45 AM - 12:30 PM IST
CIO Workshop: Driving Enterprise Value — Migrating From Projects to Products
Sudhir Madhugiri, Executive Partner, Gartner
Deven Pandey, VP, Team Manager, Gartner
To drive greater agility, efficiency and responsiveness, CIOs are organizing a growing share of the work of IT around product management — small teams with end-to-end accountability across plan/build/run to delivery-specific business outcomes. This workshop will help IT leaders to identify their first product pilots through a step-by-step suitability assessment.
Tuesday, 24 November, 2020 / 12:30 PM - 12:50 PM IST
ServiceNow: NSE's Transformation Journey with ServiceNow
Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
Using digital technologies and workflows to empower its workforce is a key goal of the National Stock Exchange of India, the third-largest Stock Exchange in the world by transaction volumes. By deploying ServiceNow IT Service Management, SecOps, GRC and Discovery, we are implementing changes such as digitizing and automating currently manual workflows to resolve incidents and problems – including escalations as needed – up to 4x faster now.
Tuesday, 24 November, 2020 / 12:30 PM - 12:50 PM IST
SAS: Digital Transformation in the Time of a Pandemic
Deepak Ramanathan, Sr. Director, Pre-Sales Support,, SAS
The prevalence of the coronavirus has led to significant disruptions in individual and societal behaviors. The pandemic has exposed soft digital underbellies of organizations, laying bare organizations who have covered distance in their digital transformations and the ones who have not. In this presentation you will hear how organizations have leveraged key technologies including cloud, optimization, AI/ML to drive business outcomes to support newer business models. From Supply Chain optimization for a large multinational corporation to Fraud Detection in Financial Services, learn how they organizations have learnt to adapt and manage during these uncertain times.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Ask the Expert: How to Increase Your Organization's Business Model Resilience Through Digital Initiatives
Daniel Sun, VP Analyst, Gartner
Now more than ever digital business can help organizations fulfill their mission and sustain growth. Learn how to analyze your organizations business model components and find way to increase its resilience through digital initiatives.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Roundtable: Building a Transformation Ready Workforce
Deven Pandey, VP, Team Manager, Gartner
Sudhir Madhugiri, Executive Partner, Gartner
Gartner CEO and Senior Business Executive Survey indicate that talent and skills are the top internal constraints to growth. As the traditional approaches will no longer suffice, business and technology leaders must rethink how they approach workforce transformation. Meet your peers to discuss and explore how leaders (across industries) are addressing some of their near and long term “digital talent” needs.
Tuesday, 24 November, 2020 / 02:00 PM - 02:30 PM IST
Who Do You Want to Be Post-Crisis? Actions for Leaders
Mary Mesaglio, Distinguished VP Analyst, Gartner
There is a lot of corporate soul searching going on right now. Some enterprises are doubling down on their values while others are adopting new ones. In all cases, values are inspiring and exciting, but not enough on their own to drive change. This session covers the values-to-action pyramid, walking through practical ways to turn values into everyday behaviors.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Lead the Response to Digital Dragons
Gabriela Vogel, Sr Director Analyst, Gartner
Digital dragons are already entering many industries beyond their original inception. Eighty-three percent of boards believe that they will have a significant impact in their business soon. CIOs can take a protagonist role in their organizations by dealing with the huge challenge that dragons pose.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Go Above and Beyond as the “COO by Proxy”
Joanne Kopcho, VP Analyst, Gartner
Why is the COO role rising in prominence and influence in digital business while declining in traditional entities? Digital business CEOs know that a tight linkage between business operations and continuous innovation is crucial to their strategic initiatives. CIOs can go above and beyond to be the "COO by Proxy," by taking accountability for enterprisewide strategic initiatives, successfully orchestrating strategy-execution and thereby demonstrating their C-suite readiness.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Balancing Centralization, Decentralization and Federation to Get the Most Value From Information and Technology
Donna Scott, Distinguished VP Analyst, Gartner
On one hand, business units want a high degree of autonomy and control to meet their strategic goals. On the other hand, the enterprise must be optimized to achieve enterprisewide strategic goals. This session will provide a decision framework for CIOs to design their enterprise I&T structure to achieve the right level of autonomy, interoperability, innovation and operational excellence.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Six Macro Factors That Will Frame Business Strategies for the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
Covid-19 triggered a multi-factor crisis. Big lurking issues were foregrounded. CIOs must rebuild as CEOs reshape their 2020s business strategies around the future of oil, productivity, environment, tech and more.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
Why Transformation Feels So Hard — Four Psychological Hot Spots in Transformation
Mary Mesaglio, Distinguished VP Analyst, Gartner
Why does transformation feel so hard? In part, it's because we are more rigorous about project goals and completion than we are about culture change and adaptation. Leaders underestimate four predictable psychological hot spots that cause transformations to stall and — if addressed — can accelerate change.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Roundtable: Scaling and Harvesting Digital Business — Role of CIOs and CTOs
Sriram Krishnan, Sr Executive Partner, Gartner
Only a small number of organizations have been able to successfully scale their digital initiatives beyond the experimentation and piloting stages. CIOs are well positioned to lead the effort to redesign enterprise business operations for digital scaling and orchestrate the changes needed across organizational boundaries to realize the digital ambition. Meet your peers for this Gartner facilitated discussion to explore the role of the CIOs on this journey and the challenges they face.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Recompose Your Personal Brand to Thrive in Disruption
Graham Waller, Distinguished VP Analyst, Gartner
CIOs who fail to evolve their personal brand in-step with the changing context risk irrelevance. Transitions such as post-COVID renewal, a new CEO or promotion to a new role are key moments to evaluate brand “fitness for purpose.” This session provides simple practical tools to allow CIOs to proactively recompose their brand in times of transition.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Ask the Expert: Top Prediction for Oil and Gas — the Decade of Deep Redesign
Simon Cushing, Sr Director Analyst, Gartner
The energy transition has already begun to drive major pivots in oil and gas business strategies, and the pace of transformation will continue to accelerate over the next decade. To succeed in the emerging future, energy incumbents must redesign their business and operating models on new principles, including digital. Join this session to discuss how Gartner predicts these forces will change oil and gas, how CIOs will need to reset their top priorities and the steps that will be needed to navigate an increasingly changing industry.
Wednesday, 25 November, 2020 / 02:00 PM - 02:30 PM IST
Eliminate Execution Gaps to Accelerate Strategic Progress
Darren Topham, Sr Director Analyst, Gartner
Sr executives often cite culture or talent as the reason their anticipated growth or mission attainment is going slower than expected. The real “execution gaps” holding back most enterprises stem from deficient executive, leadership and management activities. This session provides insight into the symptoms and root causes of strategy execution gaps and shows how organizations can invigorate their execution approach to achieve their strategic ambitions.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: 2021 CIO Agenda — Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
A follow on from the Signature Series presentation “2021 CIO Agenda: Rebuilding the Future.” In this interactive session, attendees will have the opportunity to explore the factors that enable enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Roundtable: A Strategic Framework for Successful Digital Transformation
Rajiv Arora, Regional CIO, Asia Pacific, Middle East and South Africa, Siemens
Digital Transformation is a journey that requires business and IT to work in close partnership to increase customer value, develop new business models and create a digital mindset amongst employees. This discussion will be anchored around the 4E framework (Engage, Empower, Enable and Elevate) a structured approach which has been designed for business and IT to define and execute the unique Siemens digital transformation journey.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Outcome-Driven Metrics and KPIs Power Business Alignment
Paul Proctor, Distinguished VP Analyst, Gartner
Outcome-Driven Metrics (ODM) have a direct line-of-sight to operational performance and business benefit. Developing and using ODM will create a business context around measurement and reporting to improve enterprise fitness.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Gain Influence in the C-Suite by Fulfilling What Your CEO Wants
Daniel Sanchez Reina, Sr Director Analyst, Gartner
The most successful CIOs wear two hats: business executive and technology executive. Yet too often CIOs mistakenly believe that their tech hat is the only one that the CEO really cares about. This is a terrible assumption for their influence on the C-Suite. In this session CIOs will learn what CEOs want from them.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Roundtable: Future of Work in a New Normal
Sudhir Madhugiri, Executive Partner, Gartner
With rapid changes in the world, organizations are compelled to revisit their focus on the future of work. Working in an uncertain, new normal demands changes to how we define work, how we engage workers, how we enable their well-being, and what constitutes the workplace. Meet your peers for this Gartner facilitated discussion to explore implicit and hidden implications to organizations on these topics.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
From Crisis to Opportunity: Top 10 Strategic Technology Trends in Data and Analytics, 2020
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
AWS: Digital Transformation – Mental Models for an Agile Organization
Enterprise transformations are hard. Almost every large organization eventually finds itself in some form of arduous transformation, and upwards of 70% of those transformation efforts do not meet their intended goals. This presentation examines the mechanisms behind industry disruption and shares mental models for a successful transformation so that enterprises can achieve greater agility and innovation.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Google Chrome Enterprise: Beyond “Workplace”: Thriving in a Boundless World with a Distributed Workforce
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Exploiting Advanced Technologies to Drive Business Outcomes
Dale Kutnick, Senior Vice President, Gartner
CIOs have an unprecedented opportunity to help their enterprises exploit advanced technologies to transform their future products/services and go-to-market strategies, including: data acquisition, advanced analytics (AI/algorithms), blockchains, and remote, replicated manufacturing. This session will explore the evolution and potential impact of innovative technologies, and how CIOs can harness them.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Connecting the Future of Industrial Manufacturing
Ivar Berntz, Sr Director Analyst, Gartner
Kristian Steenstrup, Distinguished VP Analyst, Gartner
Bettina Tratz-Ryan, VP Analyst, Gartner
Industrial manufacturing has been at the forefront of emerging technology. This session will highlight what CIOs and IT leaders need to know to prepare for the future of assets and the impacts of Industrie 4.0 and Smart Factory. Attendees can expect to see real world examples along with pragmatic steps for data monetization.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Roundtable: Innovation to Industrialization (Scaling to Turn Good Ideas Into Great Ones)
Rajashree Maheshwary, Executive Partner, Gartner
Innovation at scale is a critical management challenge for every business that is focused on sustainable growth. Many of the innovation investments are front-loaded, focusing on the prototyping of new ideas, but not enough on what comes after to realize enterprise value. Meet your peers for this Gartner facilitated discussion to learn the challenges, best practices and key elements needed for taking the journey from prototype to production.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Insurance CIOs: Refocus Your IT Spending to REAP the Benefits of Technology
Laurie Shotton, VP Analyst, Gartner
This session discusses individual technologies, new capabilities, and other IT initiatives (insuretech partnerships or M&A) that comprise a new IT roadmap for insurance industry renewal.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Ten Machines That Will Become Customers and Generate Business Growth in the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Ask the Expert: Unlock The Business Value of Robotic Process Automation
Arup Roy, VP Analyst, Gartner
This Ask the Expert session will answer questions on how application leaders can measure the business value of Robotic Process Automation (RPA). Participants will develop an understanding of the common metrics used to measure the benefits, costs, and risks of implementing RPA. They will get answer on how to develop a TCO model to build a business case for adopting RPA within their organization.
Tuesday, 24 November, 2020 / 02:00 PM - 02:30 PM IST
The IoT Scenario: Leverage IoT to Build the Future of the Enterprise
Alfonso Velosa, VP Analyst, Gartner
As a major digital building block, IoT helps drive the future of the composable enterprise. In this session, we discuss business opportunities and challenges, technology underpinnings, and practical next steps for the IT organization to support the composable business.
Topics include:
- Key technology building blocks
- Business drivers and roadmap
- Policy best practices
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: Gartner’s Top Strategic Predictions for 2021 and Beyond
Ganesh Ramamoorthy, Managing Vice President, Gartner
Attendees interact with Gartner experts about the predictions that map the shape of the postpandemic era in business and IT. Pose your own questions and hear others in the deeper dive.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Rethink Your Tech Roadmap - Make Digital Acceleration Work for Your Bank
Ali Merji, Sr Director Analyst, Gartner
The coronavirus pandemic revealed banks' real digital personalities, showing digital misalignment in some areas and increasing digital alignment in others. There are 4 design principles that must inform technology roadmaps for 2021 and beyond. CIOs should join this session to understand how these design principles combine with specific technology capabilities to build a digital business platform for the composable enterprise.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Seven Digital Disruptions You Might Not See Coming: 2020-2025
Daryl Plummer, Distinguished VP Analyst, Gartner
Digital transformation has been disrupted by the COVID-19 pandemic. Companies seeking to continue building new value for their businesses must understand how to deal with unexpected disruption now more than ever. This presentation examines how CIOs can evaluate, track, and plan for seven major disruptions using Gartner’s Digital Disruption toolkit.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Maverick: Being Human 2040 — The Life of the Architected Human in a More-Than-Human World
Marty Resnick, VP Analyst, Gartner
Enterprise architecture and technology innovation leaders, along with CTOs, must prepare and lead their organizations to thrive in a world that will be directly impacted by nonhuman intelligence and architected humans. (Maverick research exposes unconventional thinking and advice.)
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
The CIO's Digital Product Management Game Plan for 2021
Brian Prentice, VP Analyst, Gartner
If anything has been learnt over the first half of 2020, it's been the importance of having a compelling digital connection with external stakeholders. As the world's economy starts to find its feet it is likely that customers and partners maintain those digital connections as defined by industry leaders. This means CIOs will need to make digital product management a key part of their 2021 efforts. This presentation will provide a roadmap to CIOs to enable their organization to become in industry leader in digital product management.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
The Future of Applications: Ahead There Be Dragons
Paul Saunders, Sr Director Analyst, Gartner
Digital Dragons are impacting the enterprise application market at an ever increasing pace. As CIOs adjust to the composable enterprise reality they must learn to understand how best to leverage the power and capability of these providers.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Ask the Expert: Composing the Resilient Manufacturer
Ivar Berntz, Sr Director Analyst, Gartner
Jonathan Davenport, Sr Principal Analyst, Gartner
Bring your questions to this interactive session in which we'll discuss how manufacturers can use the composable business model to become more agile and meet the increasing demands and challenges of the 'New Normal.'
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
Jump Start Digital Commerce in 100 Days
Sandy Shen, VP Analyst, Gartner
Organizations are scrambling to selling online as they saw sales stopped from the physical channel. This session is a quick-start guide to help organizations to set up digital commerce in 100 days.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
API Strategies Serve Business Strategies — A Practical Guide
John Santoro, Sr Director Analyst, Gartner
API strategies are becoming increasingly common, supporting digital transformation and innovation, enabling platform and ecosystem model business models and agile business processes. But how do you develop an API strategy? How do you know which APIs are right? Or which APIs your company must have?
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Managing Knowledge Through the Digital Workplace
Stephen Emmott, Sr Director Analyst, Gartner
Artificial intelligence is enabling the value of content (unstructured data) to be leveraged in ways that have hitherto been impossible. Utilized as augmentation services for the New Work Nucleus, this presents a boon for knowledge management. In this session we explore why and what you should do to adapt your digital workplace program to embrace knowledge management.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
What Can We Learn From "Future of Work" Organizations to Improve Employee Experience
Rashmi Kotipalli, Principal Analyst, Gartner
Case studies show that how workforce automation, digital dexterity and Smart Offices are already delivering significant business value, consistent experiences and revenue growth. Application leaders can reap these benefits by learning how forward-looking organizations have embraced the future.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Ask The Expert: How to Improve DevOps in Terms of Strategy and People
Manjunath Bhat, VP Analyst, Gartner
Clients are shifting from asking how to start DevOps towards how to sustain and scale efforts. Gartner continues to work with hundreds of clients and is learning about problem and solutions. This session will focus on strategy and people, not tools.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
You Do Not Need a New IT Organizational Design for Digital Business — You Need a New I&T Operating Model
Deb Curtis, VP Analyst, Gartner
"How to organize for digital business" is often high on the CIOs list of questions. Yet, the secret to succeeding is to look beyond organizational structure and align the entire I&T Operating Model to support the digital business agenda. This session will outline some common pitfalls of organizational design and I&T operating models — and how to avoid these by designing the I&T operating model to deliver on the digital business promises.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Developing an Agile Cybersecurity Program: Lessons Learned From the COVID-19 Pandemic
Tom Scholtz, Distinguished VP Analyst, Gartner
The COVID-19 pandemic caused seismic global upheaval in how technology is used across all industries, resulting major new cybersecurity risks and challenges. This presentation shares how security programs must be revamped to ensure more agile support for new digitalization endeavours, and to react rapidly to future global shocks.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Go Above and Beyond as the “COO by Proxy”
Joanne Kopcho, VP Analyst, Gartner
Why is the COO role rising in prominence and influence in digital business while declining in traditional entities? Digital business CEOs know that a tight linkage between business operations and continuous innovation is crucial to their strategic initiatives. CIOs can go above and beyond to be the "COO by Proxy," by taking accountability for enterprisewide strategic initiatives, successfully orchestrating strategy-execution and thereby demonstrating their C-suite readiness.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Balancing Centralization, Decentralization and Federation to Get the Most Value From Information and Technology
Donna Scott, Distinguished VP Analyst, Gartner
On one hand, business units want a high degree of autonomy and control to meet their strategic goals. On the other hand, the enterprise must be optimized to achieve enterprisewide strategic goals. This session will provide a decision framework for CIOs to design their enterprise I&T structure to achieve the right level of autonomy, interoperability, innovation and operational excellence.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
How to Optimize Data and Analytics Investments to Achieve Business Value … Finally
Rita Sallam, Distinguished VP Analyst, Gartner
Data and analytics is becoming strategic to organizations as they respond to change and renew. This session details Gartner's Return Opportunity Appetite Risk (ROAR) Portfolio Optimization Model that is a framework to help CDOs, CIOs and data and analytics leaders identify, prioritize and select combinations of investments in data and analytics (including AI) initiatives that optimize business impact and align to key business initiatives and strategic intent.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Understanding RPA TCO When Building a Reconfigurable Enterprise
Cathy Tornbohm, Distinguished VP Analyst, Gartner
Selecting the optimal technology for right now and the next three years is a huge challenge. This presentation will discuss the ingredients and choice of hyperautomation to get to a reconfigurable enterprise.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Ask the Expert: Top Prediction for Oil and Gas — the Decade of Deep Redesign
Simon Cushing, Sr Director Analyst, Gartner
The energy transition has already begun to drive major pivots in oil and gas business strategies, and the pace of transformation will continue to accelerate over the next decade. To succeed in the emerging future, energy incumbents must redesign their business and operating models on new principles, including digital. Join this session to discuss how Gartner predicts these forces will change oil and gas, how CIOs will need to reset their top priorities and the steps that will be needed to navigate an increasingly changing industry.
Monday, 23 November, 2020 / 11:00 AM - 11:45 AM IST
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future
Don Scheibenreif, Distinguished VP Analyst, Gartner
Tina Nunno, Distinguished VP Analyst, Gartner
Daryl Plummer, Distinguished VP Analyst, Gartner
Partha Iyengar, Distinguished VP Analyst, Gartner
Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business — the composable business — promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Use the Leadership Compass to Recover and Restore Your Workforce After a Crisis
De'Onn Griffin, Sr Director Analyst, Gartner
Many CIOs are in the middle of leading their teams through the recovery stage of the COVID-19 crisis, while planning how to restore a sense of normalcy to the organizations that they lead. In this session, CIOs will learn how to utilize the Leadership Compass, a leadership framework that provides a clear roadmap of how to navigate the many directions that leaders are constantly pulled in to lead their organization to a “new normal.”
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Business Continuity Management: An Organizational Resilience Change Agent
Roberta Witty, VP Analyst, Gartner
What if you always knew what was critical to your operations? What if you knew the situational awareness of an incident or crisis? What if you could improve decision-making by knowing how every business process worked? It is not an exaggeration that a well-implemented business continuity management program can deliver all of that and more. This session will show you how.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, VP Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Cisco: Designing for Business Resiliency - A Conversation with Cisco CEO and CIO
Chuck Robbins, CEO, Cisco
Join Cisco Chairman and CEO Chuck Robbins and CIO Jacqui Guichelaar as they discuss how companies and IT organizations are successfully adapting to unprecedented disruption while accelerating transformation. Gain insights into the business landscape, the challenges of accelerating digital capabilities, the importance of enabling a workforce and workplace that can adapt to change at any scale across organizations, and the evolving role of IT and technologies.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Gartner Global Scenarios 2020: How to Accelerate Business Success in a Time of Worldwide Disruption
David Furlonger, Distinguished VP Analyst, Gartner
Executive leaders are struggling to accelerate business recovery due to COVID-19 disruptions. This presentation looks at how the future may unfold, and introduces a pragmatic framework to assess, prioritize and reset mission-critical priorities.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Three Crazy Jobs CIOs Must Master: Especially in Today’s Reality
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Reinventing the Banking Industry: Competing on Data
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
People Resilience: Build a Culture of Resilience to Make a Hybrid Workplace (Remote + Onsite) Successful
Daniel Sanchez Reina, Sr Director Analyst, Gartner
COVID-19 has changed the way we work. Employees are trying to adapt to remote or hybrid remote work, while also facing concerns about employment due to the economic downturn. This combination hinders engagement, motivation and productivity, meaning CIOs must build a culture of resilience.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Growing Revenue in a Postpandemic World
Hung LeHong, Distinguished VP Analyst, Gartner
Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Digital Business Ambition Canvas: Revisit Your Digital Ambition in a Post COVID-19 World
Tomas Nielsen, VP Analyst, Gartner
Globally, the CIOs are finding that COVID-19 has been a powerful accelerator of the digital transformation efforts already in motion. Post COVID, CIOs must revisit and rescale their digital ambition to ensure that their digital transformation do not loose momentum. This session will present the essential building blocks of a digital business ambition and how to revise them for the post COVID-19 world.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Postpandemic Planning of IT Strategy
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Ask the Expert: How to Increase Your Organization's Business Model Resilience Through Digital Initiatives
Daniel Sun, VP Analyst, Gartner
Now more than ever digital business can help organizations fulfill their mission and sustain growth. Learn how to analyze your organizations business model components and find way to increase its resilience through digital initiatives.
Tuesday, 24 November, 2020 / 02:00 PM - 02:30 PM IST
The BIA, the Essential Resilience Building Block
David Gregory, Sr Director Analyst, Gartner
The Business Impact Analysis is an essential component of a business continuity management program, that if done well, documents the entire organization's business and IT operational footprint. The result is an at a glance view of mission-critical operations and resources (people, IT, facilities, suppliers, equipment) not just for crisis times but for strategic decision-making and day-to-day operations.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: Best Practices for Securing Remote Access in a Post COVID-19 World
Rob Smith, Sr Director Analyst, Gartner
In this Ask the Expert session, the analyst will answer your questions about the best practices to secure users who work from home and often with their own equipment.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Leading a Decade of Deep Redesign in Energy
Rich McAvey, Distinguished VP Analyst, Gartner
Energy transition is already reshaping energy markets. The world has reached a tipping point and the pace of transformation will continue to accelerate over the coming decade. To survive, energy incumbents must deeply redesign their business and operating models. This session describes how markets will change, and recommends immediate actions for future market leaders.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Developing an Agile Cybersecurity Program: Lessons Learned From the COVID-19 Pandemic
Tom Scholtz, Distinguished VP Analyst, Gartner
The COVID-19 pandemic caused seismic global upheaval in how technology is used across all industries, resulting major new cybersecurity risks and challenges. This presentation shares how security programs must be revamped to ensure more agile support for new digitalization endeavours, and to react rapidly to future global shocks.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
Jump Start Digital Commerce in 100 Days
Sandy Shen, VP Analyst, Gartner
Organizations are scrambling to selling online as they saw sales stopped from the physical channel. This session is a quick-start guide to help organizations to set up digital commerce in 100 days.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Understanding RPA TCO When Building a Reconfigurable Enterprise
Cathy Tornbohm, Distinguished VP Analyst, Gartner
Selecting the optimal technology for right now and the next three years is a huge challenge. This presentation will discuss the ingredients and choice of hyperautomation to get to a reconfigurable enterprise.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Recompose Your Personal Brand to Thrive in Disruption
Graham Waller, Distinguished VP Analyst, Gartner
CIOs who fail to evolve their personal brand in-step with the changing context risk irrelevance. Transitions such as post-COVID renewal, a new CEO or promotion to a new role are key moments to evaluate brand “fitness for purpose.” This session provides simple practical tools to allow CIOs to proactively recompose their brand in times of transition.
Wednesday, 25 November, 2020 / 02:00 PM - 02:30 PM IST
Eliminate Execution Gaps to Accelerate Strategic Progress
Darren Topham, Sr Director Analyst, Gartner
Sr executives often cite culture or talent as the reason their anticipated growth or mission attainment is going slower than expected. The real “execution gaps” holding back most enterprises stem from deficient executive, leadership and management activities. This session provides insight into the symptoms and root causes of strategy execution gaps and shows how organizations can invigorate their execution approach to achieve their strategic ambitions.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Energy Transition: The Next Surprising Disruption of Your Business
Rich McAvey, Distinguished VP Analyst, Gartner
Think COVID-19 was a global disruption? Energy transition will make it seem tame. Climate change will deeply impact customer sentiment and access to talent. Energy markets will profoundly impact global supply chain and cost structure. Energy is at a tipping point and company needs a strategy to manage the impact. This session provides a framework for winning strategies during this complex and volatile period.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: 2021 CIO Agenda — Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
A follow on from the Signature Series presentation “2021 CIO Agenda: Rebuilding the Future.” In this interactive session, attendees will have the opportunity to explore the factors that enable enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
How Inspirational Organizations Stand Out in Adapting to Customers
Ed Thompson, Distinguished VP Analyst, Gartner
2020 has been a traumatizing time for most organizations. Some organizations have stood out in their innovative support for customers. Loyal customers cost less to serve and they usually concentrate spending with companies they trust during downturns. This session will reveal inspiring tales of how necessitated technology innovation help keep or bring customers back into the fold.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Google Chrome Enterprise: Beyond “Workplace”: Thriving in a Boundless World with a Distributed Workforce
The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
The Future of Work Will Be Built on Employees' Trust
Ranadip Chandra, Principal Analyst, Gartner
Recent advances in technologies such as AI and Blockchain had significant impact on enterprise applications, and CIOs are increasingly interested in this advancement. However, employees have a great deal of skepticism about whether data is fairly used. This session will make recommendations on how to maximize the benefits of employee-centric technologies while maintaining trusting relationships.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Building and Deploying Talent in the Digital Talent Ecosystem
Helen Poitevin, VP Analyst, Gartner
Innovative technologies are transforming how talent is developed, what we can consider "talent" and how organizations can tap into it. This session explores the impact of digital on the broader talent ecosystem that CIOs need to navigate, along with other executives. Together, they need to rethink how they go about finding, developing and deploying talent in fundamentally new ways.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Three Crazy Jobs CIOs Must Master: Especially in Today’s Reality
Irving Tyler, VP Analyst, Gartner
Executives today require skills most CIOs would never think to develop. CIOs should learn from three professionals: Hostage Negotiator, Improvisation Comic, and Mentalist. These experts influence others, drive agreement in risky situations, and promote creativity and collaboration to solve complex problems. This session will convince you to invest and give you guidance to get started.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
Five Ways to Have the Best Meetings You've Ever Had Because No One Is in the Same Room
Adam Preset, VP Analyst, Gartner
The rush to remote work forced many leaders to switch from physical to online meetings. But if we're meeting the same old way, just online, are we really taking full advantage of the best technologies, tools, and practices that can help us transform how we work for the better? Come to this session to learn how to take your meetings to the next level.
Monday, 23 November, 2020 / 02:15 PM - 02:45 PM IST
How to Staff Your AI Dream Team?
Arun Chandrasekaran, Distinguished VP Analyst, Gartner
CIOs need to cultivate a full spectrum of skills beyond data scientists to be successful in their AI initiatives. In this session, we will look at the various roles and skills needed by organizations as well as how to structure the teams to be successful in their AI journey.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
People Resilience: Build a Culture of Resilience to Make a Hybrid Workplace (Remote + Onsite) Successful
Daniel Sanchez Reina, Sr Director Analyst, Gartner
COVID-19 has changed the way we work. Employees are trying to adapt to remote or hybrid remote work, while also facing concerns about employment due to the economic downturn. This combination hinders engagement, motivation and productivity, meaning CIOs must build a culture of resilience.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Maverick: CIOs Must Tap Into the Invisible Talent Pool
Yuko Adachi, Distinguished VP Analyst, Gartner
The gig economy, labor cost differences across national boundaries and the emergence of hybrid working style are creating a strategic pool of invisible talent that exists beyond those boundaries. CIOs must learn to tap this pool as a key resource in the digital business era.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Future of Work Has Arrived: A Close Look at Transformed Employee Experiences Globally
Gavin Tay, VP Analyst, Gartner
Workforce automation, digital dexterity and the on-demand workforce have delivered significant business value, consistent experiences and revenue growth mostly for digital businesses. CIOs can reap these benefits by learning how pre-pandemic organizations have embraced the future sooner than they thought.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Roundtable: Building a Transformation Ready Workforce
Deven Pandey, VP, Team Manager, Gartner
Sudhir Madhugiri, Executive Partner, Gartner
Gartner CEO and Senior Business Executive Survey indicate that talent and skills are the top internal constraints to growth. As the traditional approaches will no longer suffice, business and technology leaders must rethink how they approach workforce transformation. Meet your peers to discuss and explore how leaders (across industries) are addressing some of their near and long term “digital talent” needs.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
What Manufacturers Need to Know About the Workforce of the Future
Michael Ramsey, VP Analyst, Gartner
Michelle Duerst, VP Analyst, Gartner
Pedro Pacheco, Sr Director Analyst, Gartner
Generational changes, the pandemic, and advances in technology have transformed the manufacturing workforce. This session will take a 3-part journey from advanced emerging technology use in autonomous workers, to optimizing the employee user experience, and ending with practical advice on low to no-cost use of behavioral economics.
Tuesday, 24 November, 2020 / 02:45 PM - 03:30 PM IST
CIO Workshop: Designing the Digital Workplace — Prioritize and Enable Your Digital Workplace Transformation
Deven Pandey, VP, Team Manager, Gartner
Rajashree Maheshwary, Executive Partner, Gartner
The social and economic environments around us have forced a rapid transformation in the way we do we do work. This workshop will provide you insights to evaluate your organizations Digital Workplace maturity across business, people, IT and security as well as methods to prioritize areas of focus and investments to achieve your organizations future of work and end user experience /engagement.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
How to Find the Skills You Need When Hiring Is Not an Option
Helen Poitevin, VP Analyst, Gartner
The half-life of skills is decreasing. Uncertainty makes it difficult to hire. Yet digital transformation needs to accelerate. CIOs need to get creative about how they think about worker capabilities. Learn how skills data and AI, workforce planning, and the internal talent marketplace can help solve short and medium term challenges to get the skills you need.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Recompose Your Personal Brand to Thrive in Disruption
Graham Waller, Distinguished VP Analyst, Gartner
CIOs who fail to evolve their personal brand in-step with the changing context risk irrelevance. Transitions such as post-COVID renewal, a new CEO or promotion to a new role are key moments to evaluate brand “fitness for purpose.” This session provides simple practical tools to allow CIOs to proactively recompose their brand in times of transition.
Wednesday, 25 November, 2020 / 02:00 PM - 02:30 PM IST
The Distributed Workplace of the Future Is Now
Suzanne Adnams, VP Analyst, Gartner
The need to work from home during the pandemic has accelerated the move to remote work for many organizations. This is transforming our view of work location and the nature of work. CIOs and IT leaders should expect that as their organizations recover from the COVID-19 impacts, a distributed workplace will be the norm. Leaders should prepare for the expectations of a new distributed workforce.
Wednesday, 25 November, 2020 / 02:00 PM - 02:30 PM IST
Building Trust, Belonging and Psychological Safety to Boost Mental Health in the Workplace
Leah Johnson, VP, Advisory, Gartner
The COVID-19 pandemic has disrupted the day-to-day lives of employees in a multitude of ways. The abrupt transition to remote work for tech-enabled employees, the hazardous work of frontline and essential employees, and the continuous juggling of work, parenting, and caregiving responsibilities have all contributed to a high stress and emotional environment. Learn how your peers are rethinking their approach to mental health and how they help employees maintain their mental well-being by establishing psychological safety, trust, and belonging.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Managing Knowledge Through the Digital Workplace
Stephen Emmott, Sr Director Analyst, Gartner
Artificial intelligence is enabling the value of content (unstructured data) to be leveraged in ways that have hitherto been impossible. Utilized as augmentation services for the New Work Nucleus, this presents a boon for knowledge management. In this session we explore why and what you should do to adapt your digital workplace program to embrace knowledge management.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
Roundtable: Future of Work in a New Normal
Sudhir Madhugiri, Executive Partner, Gartner
With rapid changes in the world, organizations are compelled to revisit their focus on the future of work. Working in an uncertain, new normal demands changes to how we define work, how we engage workers, how we enable their well-being, and what constitutes the workplace. Meet your peers for this Gartner facilitated discussion to explore implicit and hidden implications to organizations on these topics.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Business Continuity Management: An Organizational Resilience Change Agent
Roberta Witty, VP Analyst, Gartner
What if you always knew what was critical to your operations? What if you knew the situational awareness of an incident or crisis? What if you could improve decision-making by knowing how every business process worked? It is not an exaggeration that a well-implemented business continuity management program can deliver all of that and more. This session will show you how.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Splunk: Secure Data Path for the Future Ready “Digital org”
Jyoti Prakash, Regional Sales Director – India & Saarc, Splunk
This session will share Splunk’s vision and guiding principles towards a digital future, and discover how organisations are putting data at the center of their competitive strategy with Splunk, the Data-to-Everything Platform.
Monday, 23 November, 2020 / 12:45 PM - 01:05 PM IST
Cisco: Designing for Business Resiliency - A Conversation with Cisco CEO and CIO
Chuck Robbins, CEO, Cisco
Join Cisco Chairman and CEO Chuck Robbins and CIO Jacqui Guichelaar as they discuss how companies and IT organizations are successfully adapting to unprecedented disruption while accelerating transformation. Gain insights into the business landscape, the challenges of accelerating digital capabilities, the importance of enabling a workforce and workplace that can adapt to change at any scale across organizations, and the evolving role of IT and technologies.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Five Cost Optimization Techniques That CIOs Must Use for Cybersecurity
Sam Olyaei, Director Analyst, Gartner
Looking past the immediate implications of the current health and economic crisis, organizations are ill-prepared to confront the impact on their services and goals. As economic uncertainty settles in and working environments become more difficult, CIOs must create a cost optimization plan to aid their organizations in navigating past this challenging turn, especially as it relates to security and risk management. This session will equip CIOs with the information necessary to make a decision on where the balance between running the business and protecting the business shall be.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Outlook for Privacy 2021
Nader Henein, VP Analyst, Gartner
Privacy is not slowing! Consumers continue to demand their privacy be protected, not just respected, and legislators continue to react by enacting data protection laws. It's not sufficient (or efficient) to focus on baseline compliance. The session describes the changes in landscape and steps to evolve the privacy management program from focusing on compliance only to value creation in business.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Top Trends in Security and Risk Management
Peter Firstbrook, VP Analyst, Gartner
"Top trends" highlights ongoing strategic shifts in the security ecosystem that aren't yet widely recognized, but are expected to have broad industry impact and significant potential for disruption.
This presentation will describe the most significant trends in security and risk management and how leading organizations are taking advantage of these trends. Key issues explored will include:
- Top technological improvements in the security product landscape
- Trends in creating a top notch security organization
- Long-term trends that will influence security strategy
Tuesday, 24 November, 2020 / 12:30 PM - 12:50 PM IST
ServiceNow: NSE's Transformation Journey with ServiceNow
Shiv Kumar Bhasin, CTO & COO, National Stock Exchange of India Limited
Using digital technologies and workflows to empower its workforce is a key goal of the National Stock Exchange of India, the third-largest Stock Exchange in the world by transaction volumes. By deploying ServiceNow IT Service Management, SecOps, GRC and Discovery, we are implementing changes such as digitizing and automating currently manual workflows to resolve incidents and problems – including escalations as needed – up to 4x faster now.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Resetting Executive Engagement, Business Context and the How We Invest in Security
Paul Proctor, Distinguished VP Analyst, Gartner
What is the right amount of security? How much should we be spending? How can this all be put in a business context? How do I satisfy the regulators? And how do we create a safer world? Using an outcome-driven approach offers the latest guidance in solving these previously unsolvable problems.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: Best Practices for Securing Remote Access in a Post COVID-19 World
Rob Smith, Sr Director Analyst, Gartner
In this Ask the Expert session, the analyst will answer your questions about the best practices to secure users who work from home and often with their own equipment.
Tuesday, 24 November, 2020 / 03:30 PM - 04:00 PM IST
Developing an Agile Cybersecurity Program: Lessons Learned From the COVID-19 Pandemic
Tom Scholtz, Distinguished VP Analyst, Gartner
The COVID-19 pandemic caused seismic global upheaval in how technology is used across all industries, resulting major new cybersecurity risks and challenges. This presentation shares how security programs must be revamped to ensure more agile support for new digitalization endeavours, and to react rapidly to future global shocks.
Wednesday, 25 November, 2020 / 11:45 AM - 12:30 PM IST
CIO Workshop: Communicating Cybersecurity and Risk to the Board
Sriram Krishnan, Sr Executive Partner, Gartner
Many IT leaders present regularly to the board on the state of risk and security. Information risks continue to be a focus area for boards — as companies make rapid shifts in business and operating models in response to changing social and economic conditions, the board wants to know what risks are emerging and how the organization is responding. In this workshop, you will outline your future board presentations, creating a consistent and credible communication plan that highlights ways in which you can effectively manage information risks.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
The State of Artificial Intelligence in Security and Risk Management
Jeremy D'Hoinne, VP Analyst, Gartner
This session covers why everyone speaks about how artificial intelligence might solve security and risk management challenges, but struggle when asked to provide a concrete example. It will show examples of what we call AI today, explain how it can be useful but also its limitations, and explain what to look for.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
The Everything Customer
Hung LeHong, Distinguished VP Analyst, Gartner
The 2020 crisis has only accelerated the need for enterprises to interact digitally with customers. And as markets reopen, a reverse effect will occur: customers will value in-person interactions and great physical spaces. Customers will want everything. Technology has everything to do with delivering to these new needs . Find out how to develop the technology foundation to serve the Everything Customer.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything
Daryl Plummer, Distinguished VP Analyst, Gartner
Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID virus, most will realize that global change is only one crisis away. Now, the ability to understand how predictions cross the entire spectrum of human life is critical. This presentation will project a future based on a present filled with uncertainty.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Five Ways to Stay Focused on Customers in Uncertain Times
Michael Chiu, VP Analyst, Gartner
Economic downturns can wreak havoc on customer experience. During uncertain times, it is critical for IT to step up and expand its role in customer experience. IT matters even more these days: Digital is a larger part of the customer experience now than in the Great Recession. Learn five ways to stay focused on customers or risk losing business both heading into the downturn or during recovery.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Strategic Architecture Roadmap to Composable Enterprise Applications
Yefim Natis, Distinguished VP Analyst, Gartner
In this presentation, we look at the fundamentals of the vision of the composable enterprise, its today's technology precursors, and architecture that can put you on the road to the composable future of applications.
- Intelligent Composable Enterprise: How It Works
- How API Products And Democratized Platforms “Seal the Deal” on Composable Enterprise
- How to Lead Your Organization to the Resilience of the Intelligent Composable Enterprise Today
Monday, 23 November, 2020 / 12:00 PM - 12:45 PM IST
CIO Workshop: Designing the Future — From Digital Narrative to Strategic Plan
Deven Pandey, VP, Team Manager, Gartner
The ability to articulate a digital narrative for the enterprise and then covert that narrative into an actionable strategy is what distinguishes great leaders. In this 45-minute workshop, we will discuss how to convert your digital narrative into an actionable strategic plan using Gartner’s new strategic planning template. You will leave this session with Gartner’s new strategic planning template, an example of what ‘good’ looks like when the strategic planning template is completed and an outline of your personal strategic plan.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Insurance CIOs: Refocus Your IT Spending to REAP the Benefits of Technology
Laurie Shotton, VP Analyst, Gartner
This session discusses individual technologies, new capabilities, and other IT initiatives (insuretech partnerships or M&A) that comprise a new IT roadmap for insurance industry renewal.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Reinventing the Banking Industry: Competing on Data
Alistair Newton, VP Analyst, Gartner
Regardless of disruption or prosperity in the future, a fundamental shift in the role of data in financial services will challenge traditional banks. This session on Gartner’s vision for the banking industry encourages participants to look beyond existing views of a data-centric bank. Attendees will learn about how new forms of data impact demand and supply, and the three capabilities that CIOs should enable as data becomes the principal means of production for banking.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Midsize Enterprise Reinvent and Rescale
Joe Mariano, Director Analyst, Gartner
As we look at 2021, MSE CIOs and executive leadership are now challenged with irrevocable changes to the way IT is structured to support the business. Even in a post-pandemic world, the expectation of many is that processes and practices must evolve. In this session, we will focus on how MSEs can reinvent and rescale IT to meet the new working world by providing case studies from MSE peers that provide methods to streamline digital growth.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Outlook for Privacy 2021
Nader Henein, VP Analyst, Gartner
Privacy is not slowing! Consumers continue to demand their privacy be protected, not just respected, and legislators continue to react by enacting data protection laws. It's not sufficient (or efficient) to focus on baseline compliance. The session describes the changes in landscape and steps to evolve the privacy management program from focusing on compliance only to value creation in business.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
2021 CIO Agenda: Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
COVID-19 is a human and public health tragedy that is turning into an economic one. What should CIOs and IT leaders do to rebuild the future of their enterprise? This year's CIO Agenda, drawing from one of the longest running surveys of its kind in the world, sets out the actions necessary for CIOs and IT leaders to enable their enterprises to rebuild and reset their course after the COVID-19 disruption.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Ten Machines That Will Become Customers and Generate Business Growth in the 2020s
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.
Tuesday, 24 November, 2020 / 11:45 AM - 12:15 PM IST
Planning for an Unknowable Future: Common Mistakes and Practical Solutions
Jackie Fenn, Distinguished VP Analyst, Gartner
As leaders construct their organization’s future, they must make assumptions and predictions about how the world will be different from today. But research shows that the human brain has systematic flaws when thinking about the future. Leaders are consistently blindsided by the impact of rare events, complex interactions and psychological challenges such as delayed gratification. Join this session to understand common errors and biases, and to learn specific techniques that will help leaders to both prepare for and shape their futures.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Postpandemic Planning of IT Strategy
Donna Scott, Distinguished VP Analyst, Gartner
As CIOs come out of the immediate response phase of COVID-19 lockdown, most will find that they need to revisit and rewrite their IT strategy. This session will show how CIOs can use the Gartner Postpandemic Planning Framework as a starting point for a review of their IT strategy.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Rethink Your Tech Roadmap - Make Digital Acceleration Work for Your Bank
Ali Merji, Sr Director Analyst, Gartner
The coronavirus pandemic revealed banks' real digital personalities, showing digital misalignment in some areas and increasing digital alignment in others. There are 4 design principles that must inform technology roadmaps for 2021 and beyond. CIOs should join this session to understand how these design principles combine with specific technology capabilities to build a digital business platform for the composable enterprise.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
The Top Strategic Technology Trends for 2021
Brian Burke, Research VP, Gartner
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore especially as they deal with the uncertainty driven by the pandemic and need to plan for a post-pandemic world.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Go Above and Beyond as the “COO by Proxy”
Joanne Kopcho, VP Analyst, Gartner
Why is the COO role rising in prominence and influence in digital business while declining in traditional entities? Digital business CEOs know that a tight linkage between business operations and continuous innovation is crucial to their strategic initiatives. CIOs can go above and beyond to be the "COO by Proxy," by taking accountability for enterprisewide strategic initiatives, successfully orchestrating strategy-execution and thereby demonstrating their C-suite readiness.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Use Strategic Planning to Survive and Thrive in a Global Crisis
Ian Cox, Sr Director Analyst, Gartner
COVID-19 has severely disrupted strategy and strategic plans and rendered most enterprise’s strategic direction obsolete. CIOs can use strategic planning practices to help their enterprises navigate through the crisis, reset their strategic plans for recovery and renew their long-term strategy in an evolving aftermath. This session will showcase best practices for using strategic planning to survive and thrive in a global crisis.
Wednesday, 25 November, 2020 / 01:15 PM - 01:45 PM IST
Ask the Expert: Top Prediction for Oil and Gas — the Decade of Deep Redesign
Simon Cushing, Sr Director Analyst, Gartner
The energy transition has already begun to drive major pivots in oil and gas business strategies, and the pace of transformation will continue to accelerate over the next decade. To succeed in the emerging future, energy incumbents must redesign their business and operating models on new principles, including digital. Join this session to discuss how Gartner predicts these forces will change oil and gas, how CIOs will need to reset their top priorities and the steps that will be needed to navigate an increasingly changing industry.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Ask the Expert: 2021 CIO Agenda — Rebuilding the Future
Andy Rowsell-Jones, Distinguished VP Analyst, Gartner
A follow on from the Signature Series presentation “2021 CIO Agenda: Rebuilding the Future.” In this interactive session, attendees will have the opportunity to explore the factors that enable enterprises to rebuild and reset their course after the COVID-19 disruption.
Wednesday, 25 November, 2020 / 02:45 PM - 03:15 PM IST
Another Shock to the System: Insurance Adapts and Faces the New Normal
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
The P&C and life insurance has faced many challenges in 2020 as they have responded and began to recover from the COVID-19 pandemic. As they look into 2021, they must prepare for the new normal which is characterized by shifting consumer demands, enhanced need to build intelligence in their enterprise, demands to automation, and pressures to balance cost optimization and innovation through IT. CIOs will face a tough challenge in addressing these issues, especially in a climate of IT conservative. This presentation will provide recommendations for CIOs to meeting these objectives, identifying the most critical needs of the new normal and how they can help drive organizational success.
Wednesday, 25 November, 2020 / 03:30 PM - 04:00 PM IST
CEO Concerns 2020: Implications and Actions for CIOs
Mark Raskino, Distinguished VP Analyst, Gartner
Where will CEOs take their companies in 2021 and how should CIO's respond? In a tumultuous year, we apply fresh CEO survey data and secondary research to find the big emerging post-crisis trends, altered perspectives and enduring changes ahead.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
From Crisis to Opportunity: Top 10 Strategic Technology Trends in Data and Analytics, 2020
Rita Sallam, Distinguished VP Analyst, Gartner
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences beyond dashboards to the use of decision intelligence and X analytics, to finding new insights across streams of data and content, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three to five years. Data and analytics leaders must examine how to leverage these trends to identify “must-have” investments through the recovery.
Monday, 23 November, 2020 / 12:00 PM - 12:30 PM IST
Ask the Expert: Think Like a CFO: Pros and Cons of CAPEX/OPEX, Cloud/On-Premises
Miguel Angel Borrega, Sr Director Analyst, Gartner
Cloud and SaaS solutions are changing the financials of the IT area. CIOs need to master the basics of CAPEX and OPEX to properly discuss with their CFOs.
Monday, 23 November, 2020 / 01:30 PM - 02:00 PM IST
Five Cost Optimization Techniques That CIOs Must Use for Cybersecurity
Sam Olyaei, Director Analyst, Gartner
Looking past the immediate implications of the current health and economic crisis, organizations are ill-prepared to confront the impact on their services and goals. As economic uncertainty settles in and working environments become more difficult, CIOs must create a cost optimization plan to aid their organizations in navigating past this challenging turn, especially as it relates to security and risk management. This session will equip CIOs with the information necessary to make a decision on where the balance between running the business and protecting the business shall be.
Monday, 23 November, 2020 / 01:30 PM - 02:15 PM IST
Contract Negotiation Clinic: Oracle
Rob Wilkes, VP Analyst, Gartner
CIOs often find negotiating with Oracle a challenge. This clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.
Monday, 23 November, 2020 / 03:00 PM - 03:30 PM IST
Case Study: Business Integration at Scale and Speed: A M&A Story
Pushkar Rege, Global Head, Enterprise Systems, UPL Limited
When UPL a $2.5 Bn Indian Crop Protection MNC spread over 100+ countries acquired Arysta an US based $ 2 Bn entity, it was a marriage of equals however, each with its unique but distinct cultures brining its own challenges & benefits. This case study will address the integration model centered around agility, innovation & frugality to ensure good, cheap & fast integration. Addressing speed as a differentiating factor, focus on cost control, innovation and the importance of investing in people.
Monday, 23 November, 2020 / 03:00 PM - 03:45 PM IST
Contract Negotiation Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services
Dolores Ianni, VP Analyst, Gartner
Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.
Monday, 23 November, 2020 / 03:45 PM - 04:15 PM IST
Ask the Expert: How MSE CIOs Can Leverage the Art of Smaller Scale IT
Roger Caleya, Sr Director Analyst, Gartner
MSEs spend a disproportional amount on IT, partially due to economies of scale, but equally due to not embracing the inherent advantages of being smaller. In order to be more competitive MSE CIOs should rightsize IT investments.
Tuesday, 24 November, 2020 / 01:15 PM - 01:45 PM IST
Resetting Executive Engagement, Business Context and the How We Invest in Security
Paul Proctor, Distinguished VP Analyst, Gartner
What is the right amount of security? How much should we be spending? How can this all be put in a business context? How do I satisfy the regulators? And how do we create a safer world? Using an outcome-driven approach offers the latest guidance in solving these previously unsolvable problems.
Tuesday, 24 November, 2020 / 01:15 PM - 02:00 PM IST
Contract Negotiation Clinic: Six Steps to Strategize Software and SaaS Negotiations to Optimize Costs and Reduce Risk
Luke Ellery, Sr Director Analyst, Gartner
This interactive session illustrates how to use six steps for planning negotiations with major vendors — megavendors and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. Clinic attendees will receive ready-to-use checklists, templates, models and worksheets to execute these six steps effectively in their organizations.
Tuesday, 24 November, 2020 / 02:45 PM - 03:15 PM IST
Optimizing Costs and Managing Risks by Embracing a Multicloud Adoption Model
Sid Nag, VP Analyst, Gartner
Cloud adoptions models are changing. Organizations are turning to more than one cloud provider for their IT services needs which is predicated on their desire to optimize costs and spread risks. Join this session to learn how IT leaders are managing their spend while spreading their risks by adopting a multicloud model.
Wednesday, 25 November, 2020 / 11:45 AM - 12:15 PM IST
Ask the Expert: Practical and Actionable Realities of Cost Optimization in Outsourcing
DD Mishra, Sr Director Analyst, Gartner
In this interactive session your peers' questions and ask your own. Typical questions include:
● What key elements drive cost optimization?
● Which cost optimization efforts are easier and quicker to achieve?
● How do you sustain cost optimization ossion, you will hear the analyst answer questions on how to optimize costs within managed services contracts. However, the cost around licensing and products may require a separate conversation and will not be part of this.
This will not include licensing and product purchases. The discussion will solely revolve around cost optimization measures of services cost.
Wednesday, 25 November, 2020 / 12:30 PM - 01:00 PM IST
How to Optimize Data and Analytics Investments to Achieve Business Value … Finally
Rita Sallam, Distinguished VP Analyst, Gartner
Data and analytics is becoming strategic to organizations as they respond to change and renew. This session details Gartner's Return Opportunity Appetite Risk (ROAR) Portfolio Optimization Model that is a framework to help CDOs, CIOs and data and analytics leaders identify, prioritize and select combinations of investments in data and analytics (including AI) initiatives that optimize business impact and align to key business initiatives and strategic intent.
Wednesday, 25 November, 2020 / 01:15 PM - 02:00 PM IST
Contract Negotiation Clinic: Four Steps to Negotiate and Optimize Outsourced Infrastructure Services Costs
DD Mishra, Sr Director Analyst, Gartner
Infrastructure services can consume IT budgets if organizations don’t focus on cost and productivity. Session will talk about steps key steps including:
1. How to reduce labor costs while preserving the service
2. How to preserve the level of services while reducing the labor required
3. How to reduce service requirements, but achieve the same outcomes
4. How to collaborate to optimize costs
Wednesday, 25 November, 2020 / 02:45 PM - 03:30 PM IST
CIO Workshop: Smarter Spending – Sourcing-Enabled IT Cost and Value Optimization
Somikdeb Datta, Executive Partner, Gartner
Self-fund your digital future. IT supplier spend has grown to account for 64% of IT spend presenting key opportunities to for CIO’s to effectively move from deal principles to business outcomes, define what can you do to ensure your contracts are going to deliver the right value to the business and select the right supplier ecosystem to ensure cost optimization and continuous productivity improvement as well as reduce the associated complexity with new sourcing models.